Related
Great news!! PDASmart is now offering a touch screen replacement for the XDA II . We are the first to offer this service and we back the replacement for 90 days. Don't send it back to the factory. You don't want to hear that number!! Please drop me a line at [email protected]
We will definitely take care of you and your XDA!! :mrgreen:
so my streak just broke. it fell out of my pocket and hit the ground and cracked the screen. i call dell and ask if they can repair andd they tell me at this moment they have no repair center for the streak, so i have to buy another one. but im not going to buy another, im just going to at t and getting a samsung captivate... Any thoughts????
Thoughts about you buying a Captivate?
Thoughts about the whole situation...is there any thing I can do to get my streak replaced or something and if switching to the captivate would be a good move
Sent from my Nexus One
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
yea they told me the same thing, no repair center. how can that be possible.
Oh! I am shocked. The company that is run by Mr. Accounting Irregularity himslef, the king of crappy capacitors, Michael Dell, is taking money for extended warranties to a product that they cannot repair anywhere. This is truly unexpected.
Just say no to Dell!
http://www.economywatch.com/in-the-...ss-practices-documented-in-lawsuit-05-07.html
http://www.huffingtonpost.com/2010/07/22/dell-paying-100-million-t_n_656234.html
ohly smoke! that is sad...............
look on the bright side. you can get a new dell streak now for under $500 with tax through dell
http://www.logicbuy.com/deals/dell-streak-5-inch-touchscreen-android-smartphone/23638.aspx
If it's a guarantee problem they replace it without any quibbles, if it's not you'll just have to wait. The Streak is flying off the shelves faster than they can make them so there are no spare parts available just now. Eventually you'll see parts start appearing and then maybe Dell will start a repair service.
So do you think that eventually they will be able to repair a cracked screen or not
Sent from my Nexus One
I think just what I posted... maybe.
yea but the cracked screen specifically, would it be possible to fix
Writing now from the cracked screen streak as well. Dropped it this evening from the height of about 1.5m to the concrete, right across London abercrombie and fitch. The screen is all covered with spiderweb of cracks but works flawlessly as LCD board survived without any issues. The chassis of the phone proved itself to be rigid armed there is only one scratch mark right where the impact took place. Everything works, when I dropped my streak a friend of mine was calling, so I just lifted it up and answered the call and only after I finished I burst into tears going to carphone warehouse tomorrow, hopefully they will replace the screen for me.
Damn. Still so painful.
Sent from my Dell Streak using XDA App
jsalamy said:
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
Click to expand...
Click to collapse
I just got a letter back from Amex with an RMA number for dell. They are refunding the total amount of the streak to me.
Dell replaced mine without a problem
I called Dell tech support and they forwarded me to Dell mobility who indicated that Dell will replace the cracked screen with a FREE once in a lifetime replacement. Further they paid all the shipping for the cross-shipment.
Two days later I had my replacement unit in my office, and on Monday I will send them back my broken one. I used the Dell PC Suite to back and restore all my data and I am happy as a clam.
Needless to say, I didn't even take the new item out of the box until I had bought my new Otterbox!
Dell Rocks! (On this one at least.) Nice customer service experience guys.
Since all Streak's bought from Dell include a 1 year warranty, why not just tell Dell it won't power on anymore (or something that makes them believeit's a defect covered under warranty). Mine came with something like a 1 day exchange, so by the time you get a replacement and mail back your broke Streak, there is nothing they can do about it. That way you could even blame whatever company they tell you to use for shipping.
Sent from my Dell Streak using XDA App
Dell is sending me another phone
It sounds like Dell will send you one new phone. I told them my screen cracked. I was asked if I dropped it and said yes. It also sounds like the replacement phone will still have 1.6 and will be locked. I was also told that all the phones will be updated by the end of Dec. My screen wasn't that bad, I wonder if I should have waited. All and all I am pertty happy.
Cracked screen!
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
I posted an ebay link in another thread (don't remember which). Actually it's not a link but an item number you can search. you can order replacement screens/glass and it comes with DIY instructions on replacing it.
neotarum said:
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
Click to expand...
Click to collapse
I cracked my screen and took it to carphone warehouse. They quoted me £39 to repair it and sent it off but when I went to pick it up they just gave me brand new one.
Thanks guys for the quick responses! I will get back if/when fixed.
Sent from my Dell Streak using XDA App
Here is the side by side comparision of my note vs my friends note with same display settings.... Am i unlucky?
Sent from my brand new gorgeous Galaxy Note using Tapatalk
That's unacceptable. Any settings for color/hue etc? That's not normal obviously.
chowdarygm said:
Here is the side by side comparision of my note vs my friends note with same display settings.... Am i unlucky?
Sent from my brand new gorgeous Galaxy Note using Tapatalk
Click to expand...
Click to collapse
Yup ,you're lucky ,send it back
do anyone from germany know, if i need to actually ship the phone to service center instead of walkin to the mall (mediamarkt) for screen issue? and how many days will it take if i had to ship and get it replaced?
chowdarygm said:
do anyone from germany know, if i need to actually ship the phone to service center instead of walkin to the mall (mediamarkt) for screen issue? and how many days will it take if i had to ship and get it replaced?
Click to expand...
Click to collapse
just go to any mediamarket in Germany and give it back if it’s within the 2 week and get new one from there
If you don’t want to give it back or you can’t, just look for any samsung service partner near you and go there (samsung.de/de/support/servicelocations.aspx)
Here in Dresden we have service shop that repair the handy if its simple problem in 1 hour if they can’t then they send to Samsung service
that is the exact freakin screen i had on my two GS2 phones... irritated me to the core, returned it and came back to my trusty 'ol HD2.
My screen cracked making the phone completely unresponsive, at the same time I had my adb-debugging off, so now I can not unroot the phone, nor can I retrieve any data from it. So I was wondering if I can still send LG the phone and go by without them noticing it is rooted, or should I just replace the screen on my own? Also if you know is there a way to enable debugging on this phone by just using the computer? And also if I were to buy a screen could you suggest some places to buy it at? I found this on ebay and was wondering if it would work http://goo.gl/oYhLG? This seems to be the cheapest, if not send me some suggestions, Thank you very much!
You don't need debugging on. Just flash the stock image in fastboot and relock your bootloader.
Check the sticky roll up in general.
Sent from my Nexus 4 using xda premium
Getting a screen replaced from LG isn't under warranty... So having it unlocked shouldn't make a difference.
Mine was stock rooted/unlocked and they had no issues taking my $140 and replacing my screen.
I filled out the request on the web, a rep got back to me within a day, answered my questions and they sent me an RMA number. I shipped my phone to the Fort Worth facility and had it back in a week. Once they look it over, they send you back an email with the details of the repair and you can fill out a form or call and pay over the phone. I chose to call and talked to two very nice and helpful reps. They don't start the repairs until you agree to pay and they do cover that new part for a year I believe.
All in all I had a good experience dealing with LG directly and the screen I got was a new screen of better quality than the one it replaced. I find its easier and safer to just let them take care of it... If they break the screen or the phone during the repair, they replace it at no cost to you. If you break something during the repair, you're in for more than you were originally.
Just my two cents, good luck!
Sent from my Nexus 4 using xda premium
lwfb said:
Getting a screen replaced from LG isn't under warranty... So having it unlocked shouldn't make a difference.
Mine was stock rooted/unlocked and they had no issues taking my $140 and replacing my screen.
I filled out the request on the web, a rep got back to me within a day, answered my questions and they sent me an RMA number. I shipped my phone to the Fort Worth facility and had it back in a week. Once they look it over, they send you back an email with the details of the repair and you can fill out a form or call and pay over the phone. I chose to call and talked to two very nice and helpful reps. They don't start the repairs until you agree to pay and they do cover that new part for a year I believe.
All in all I had a good experience dealing with LG directly and the screen I got was a new screen of better quality than the one it replaced. I find its easier and safer to just let them take care of it... If they break the screen or the phone during the repair, they replace it at no cost to you. If you break something during the repair, you're in for more than you were originally.
Just my two cents, good luck!
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Thank you very much for your response!
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Someone if eager to save their reputation
Sent from my Nexus 7
Is it the same device or a new one?
Sent from my Nexus 7 using XDA Premium 4 mobile app
Good to know that they have a good customer service.
Sent from my Nexus 7 using xda app-developers app
androidsavage23 said:
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Click to expand...
Click to collapse
That great to hear ASUS did that... +1 for Asus
Walmart sold me a 2 year accidental glass break/water damage warranty coverage for $28 it was a heck of a lot cheaper than Best Buys 2 year warranty at $70 so I got it. Hopefully if anything happens to the device its easily covered and ill get a new one instead of something fixed.
Off Topic - Does anyone have any experience with Walmart warranties they can share?
Asus was nice and pleasant to deal with.
I had to RMA one of my TF101s three times. It was the contracted repair shop (in Texas) who didn't fix the issue the 1st/2nd time.
They just re-flashed the stock image and sent back to me saying no-problem-found (I carefully documented the issue and suggested
they replace the mainboard due to faulty flash-storage). The 3rd time, I talked to Asus/San Jose directly and they asked the shop to
replace the board. It works beautifully since.
On the 1st RMA, somehow I unexpectedly got a new charger in the mail, from Asus (the issue was the unit didnot power on
even when plugged in). The 1st time I sent it out, it had a customROM onboard .. haha.
I've also only had good experiences with asus technical service. When my pc motherboard failed after a year, new one free!
Good to hear you had such a good experience with Asus.
Matrix_19 said:
Is it the same device or a new one?
Same device
Click to expand...
Click to collapse
Good to hear. :thumbup:
The way things are looking right now they're going to get very busy very soon..
I had a terrible experience with my N7 (2012) and Asus. Sent it in for a bad screen, and took 2-3 weeks to get it back. Glad to hear they're getting better
Sent from my Nexus 4 using Tapatalk 2