Database Users

Magician and Blue Angel GPRS “Cannot Connect” Fix

After watching for months the issues that many have suffered over this problem, I finally found a solution that will fix all the woes.
A few months ago I was one of the many here that upgraded to 1.11 ROM, had the problem. It drove me crazy to the point that I went back to the 1.06 ROM that was rock solid. Well the other day I did a hard reset to have a clean slate. While looking at the Extended ROM I saw the file DefaultV_1.12 in the EXT Rom (Compared 1.11 ROM on FTP to my device). This was the same file that a XDA developer member had modified to somewhat solve the GPRS problem a few months ago.
At this point I had a hypothesis, so I pulled the same file from the older 1.06 ROM which was rock solid and did not have the “Cannot Connect” problem. In this EXT ROM it is named Default_Version_WWE_106150.sa.CAB.
Installed it first on my Blue Angel as a guinea pig, then for the next three hours I would sit there and disconnect and reconnect. I did it manually by holding the red button to disconnect, then I would reconnect to another webpage, then would have a call come in while in the middle of the GPRS session which would suspend it. After done with the phone call I would reconnect manually by clicking connect as well as by just hitting a link on the webpage.
The Results: No “Cannot Connect” problem.
So off I went to my Magician:
Upgraded to 1.11(I have 850 JAM)
Installed Default_Version_WWE_106150.sa.CAB
Put the phone through its paces, I have been disconnecting and reconnecting without a single problem. I receive phone calls that suspend the GPRS session and I am able to reconnect without a problem. Activesync is able to make OTA connections without a hitch.
During my trials I used the same programs:
Which included:
Photo Contacts(newest version)
Activesync
WEBIS Mail 2
xVbar
PocketZenPhone
Regking 2003
As the only variable throughout the trials was Default_Version_WWE_106150.sa.CAB
This is the solution folks.
At least until someone says it does not work.
Installation Steps:
1. Download CAB that I have attached.
2. Copy over to device
3. Install
4. Soft Reset.

1st of all let me say this is a great site for the HTC devices, I found it years ago when i had the first XDA (Wallaby i think) and now i own a O2 Mini.
I have just installed your patch and i'll let you know how it goes.

I wonder if this patch does the same as the "downgrading" of the caller id as detailed in this thread: http://forum.xda-developers.com/viewtopic.php?t=20428
The downgrade has been succesful for blue angel users too.

randomshots said:
Installation Steps:
1. Download CAB that I have attached.
2. Copy over to device
3. Install
4. Soft Reset.
Click to expand...
Click to collapse
Many thanks for posting this information.
For a relative newbie like me who has never manually fiddled with ROM files, can you please explain what I actually have to do to "install" the CAB file, i.e. in which directory on the device do I put it, and how do I run it?
- Peter

Once copied over to the device just place it where you can find it using the file explorer. Once located using the file explore simply click on it and it will install on its own. Do a soft reset and enjoy.
Crisscross: The Photo Contact solution that people have found only alleviates the problem a little, not entirely.
In my trials it has solved my problems completly. I wish for other members who try it out to report back as well to see whether all my trials were just a fluke, or our solution.

don't work for me
don't work for me. same problem as before, can't connect due unknown reason.
thanks anyway.

Orcas what is your ROM?

randomshots said:
Crisscross: The Photo Contact solution that people have found only alleviates the problem a little, not entirely.
In my trials it has solved my problems completly. I wish for other members who try it out to report back as well to see whether all my trials were just a fluke, or our solution.
Click to expand...
Click to collapse
The downgrade of caller-id to an earlier version has also solved the problem totally for me and several other people, both blue-angel and magician users. Thats why I was curious just what your patch did. Seems that it is something similar, you are maybe downgrading more of the rom?
Did you try downgrading of the caller-id first? Not just photo contacts but downgrade to the specified earlier build of caller-id?

randomshots said:
Once copied over to the device just place it where you can find it using the file explorer. Once located using the file explore simply click on it and it will install on its own. Do a soft reset and enjoy.
Click to expand...
Click to collapse
Hi there,
Just thought I'd report that I've just installed it. My ExtROM now reports as 1.06.150 WWE.
And... so far, so good!!! I've connected/disconnected to GPRS multiple times, interrupted GPRS with a phone call and then reconnected, have sent files to my device via BT while GPRS is on, and still no problem. It's looking very good!!!
And I'd swear it connects faster than it did previously.
Anyway, I'll keep hammering at it over the weekend and report back on Monday.
Thanks again randomshots!

Well, I'm back already, because I still have the problem. DARN IT!!!!!! :x
The thing that made it happen was that I made a phone call while GPRS was on. When I ended the call and tried to reconnect to GPRS, I got the blasted error. So it seems that receiving a phone call does not cause the error to happen, but making a call does. At least for me.
Oh well, it was worth a try. Back to the drawing board.

Same problem in Hong Kong
I upgraded to ROM v1.11 a few days ago and since then I have the GPRS connection error after 1 or 2 connections. Soft reset will solve the problem. This problem was not encountered at all before the ROM upgrade. It must be the new ROM that mess things up!

As this "default cab" from an old rom seems to solve the problem and also an older version of caller-id solves it there is probably something wrong in the communication between caller-id and some of the customisations from this cab on newer roms. Btw the problem is also in 1.12 roms.
Nice too see that we have two possible solutions here, I will stick to the downgrade of caller-id as it has solved the problem totally for me but it would be interesting to know what the real cause is...

Hi again. Just to answer the previous question to my post: my rom version is 1.12.00 WWE, radio 1.12.00, extrom now says 1.06.150. i think the only thing this cab changes is this rom number, nothing else
orcas

orcas,
I believe you are absolutely right. When the extended rom has finished installing the programs, it runs this .cab file to 'brand' the Magician with the build number. Nothing more or nothing less. But faith can move mountains, as we all know...

I guess some of you know that there is another (older) thread about GPRS problems. If you do not, there is a link below.
Anyway, I finally tried the most recent suggested fix in that thread (downgrading the device's CallerID program to an earlier version) and like a number of others I can happily report that so far, it has fixed my GPRS cannot connect problem. Looking good.
Here is the thread:
http://forum.xda-developers.com/viewtopic.php?t=20428
- Peter

Just thought I'd share that the second fix I tried (downgrading CallerID) has continued to work for me. I have no more problems with GPRS. All is well with my Magician. At last.

"remove programs" list empty and cannot install an

hi,
i'm having an odd problem. i am unable to do many things
1) sync with activesync. i can explore and transfer files to and from the device, but only as a guest, i cannot truly sync.
2) remove programs - the list is empty and i cannot remove anything
3) nothing new will install. when i send a cab over, and i try to install it, it will tell me that the installation was unsuccessful.
i belive this all started when an installation over activesync (tomtom) failed, though i am not sure.
i have rebooted my computer, uninstalled and reinstalled activesync, soft-resetted my 8125, tried serial/rndis. nothing seems to work.
the pda is usable right now, from what i can tell. the programs that are already on there work fine. its syncing that is all messed up.
thanks for any help you can give.

and i have managed to fix it, in a fashion
1) make a full backup (except for the sd card) with sprite backup. (i made this backup while i was having these problems)
2) hard reset, let ext rom run
3) restore from backup
everything seems to work, so i can say that i'm happy with it

norelidd, I had your exact same problem last night. Active sync was uploading a CAB file onto the device and I pressed cancelled. No big deal I thought because it cancelled during the uploading process. When I tried to sync it later, nothing worked except for the "explore" files option. I wasn't able to sync, remove, install or even change my today theme. The device itself still functioned normally, made calls normally and got on Cingular's EDGE fine. Just wouldn't sync or install/remove or change the today theme.
I performed several soft resets, deleted any files files on the device created within the last hour of my previous sync incase anything was corrupted, nothing worked. Only solution, I finally bit the bullet and did a hard reset. :x Reinstalled everything and it works fine after the hard reset. :wink:

my mini s wont install cab files from the file explorer. you see, ive recently been admitted to hospital (dislocated hip from a rugby tackle, 4 weeks on traction ) and thought i'd download some games to play. but ive tryed downloading loads of different cab files, as obviously i dont have access to my pc, but when i click on them, nothing happens. any ideas??

This has happened to me twice
I am having the same problem. I thought it was an activesync problem but the first time it happened I was installing .cab files and there was a problem with the install. I had to fix the problem with a hard reset.
My problem now is that I just loaded a whole bunch of programs and I was looking for a good back up program but I do NOT have one on my 8125 yet. How can I back up my programs (or can I) if I must do a hard reset. Is there any way of fixing this problem without doing a hard reset?
Please help!
Thanks.

Still looking for help...
I am really trying to avoid a hard reset. Can anyone help us with this problem? I am thinking it may have been caused by installing programs designed for PPC 2003 and not WM5. But who really knows with microsoft.
Thanks!

Hi!
I'm having the same problem!
The thing is, I CAN'T make a hard reset because I don't have Sprite Bckup installed on PDA and I simply can't installit now! I don't have backup of my PIM data...
Can you help me???
Thanks,
Deiota

Deiota said:
Hi!
I'm having the same problem!
The thing is, I CAN'T make a hard reset because I don't have Sprite Bckup installed on PDA and I simply can't installit now! I don't have backup of my PIM data...
Can you help me???
Thanks,
Deiota
Click to expand...
Click to collapse
Hi again!
Just did the hard reset, but I found out a way to backup my PIM data.
Just copied the PIM.vol file that is on the root of the PDA and then, after the hard reset, restored the file. Done!
Best regards,
Deiota

I'll try it - thanks!
I did the hard reset and everything (except syncing through the exchange server is working). I will copy the file over. I am going to install the backup program first. It seems that my problems came from installing third party programs to the minisd card.

ARrrrrrrrrrrrr I have the same problem, canceled an install from activesync during the file upload...
I still don't see why this would cause an issue because the file had not started the install yet but obviously it has done somthing that I don't know how to fix... does any one know what the device does on a WM5 system when an app tries to get installed? is there a way to reset what ever it has changed?
Many thanks
JFC

This is the exact same problem, as I described here:
http://forum.xda-developers.com/viewtopic.php?t=57461
It is a problem with policies getting screwed up all by themselves.
I just had to do a hard reset and as I didn't have enough permissions neither a backup app, I've lost ALL my data.
I hope I won't have the same problem in the future.

Same problem for me last week. I obviously had to hard reset...

Same problem for me last week. I obviously had to hard reset...

Get yourself a registry editor and make sure that your Policies (on HKLM\Security\Policies\Policies\ ) are exactly like these:
http://forum.xda-developers.com/download.php?id=13422
This is probably the only thing that can prevent us from a hard reset.

I had the same problem on my HTC Mogul (Titan, Sprint PPC-6800).
1.) Before I started, I made a backup with SPB Backup, after I had my problems, but before importing a clean policies registry from another Mogul.
2.) I imported the file, but that didn't seem to help, so I thought maybe there might be some new policies that weren't there before, so I was going to rename the old policies tree, and then re-import the file. BAD IDEA. As soon as I renamed the tree, Windows Mobile kicked me out and required me to set a device password. It wouldn't run any applications or communicate with Activesync saying I didn't have enough permission. Nor could I re-run Resco Registry Editor.
3.) Someone else here said that he made a Sprite backup after the problems, did a hardware reset then restored, and it solved his problems. That didn't make sense to me, but I did have that newly created SPB Backup image, and my PDA at this point was pretty useless. So I hard reset and restored the image of my device and all the problems are now gone! I don't understand why, but I'm glad it's working.
Conclusion:
If I didn't have backup software already preloaded I would have been screwed, because when my PDA got initially messed up one of the symptoms was that I couldn't install any new applications. I should do backups more often, but the fact that it takes 20+ minutes makes it a unfun process.

Help! Can't install or uninstall any apps on WM5

Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?

jschaff said:
Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?
Click to expand...
Click to collapse
Hi i am familiar with pocketstocks but it looks like it buggered your device. What error message came up and how far into the install did it get? Just wondering are there any residual files to remove - check program files and windows\startup and registry if you are used to doing that. What error comes up when you try to install anything? You may need to backup important files and do a hard reset to solve this.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I agree there probably is a corrupt file somewhere - I would do all the checks I said and notification queue for good measure - but it looks like hard reset time. Recommend you invest in spb backup or sprite backup - then it all becomes so easy! Everybody that joins this forum should have to buy one - before entering the forum - lol!

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

Sktools has a limited backup, so its not that useful. Sprite backup is good as you can use it even with a rom upgrade and is now wm5 compatible.

Cannot install or remove programs anymore !!!

Hi all,
something strange happened to my XDA (O2 ROM v2.21.4.101):
* my "remove programs" list is now completelly empty, even if I have many programs installed and running!
* I can no longer install any new program ("exe" or "cab") - installation starts, but always ends with unsuccessful message
* active sync 4.2 no longer connects!!
Apart from this, everything seems to be in order.
Any help/hints would be mostly appreciated, trying to avoid an always painfull "hard reset"...
Thanks!

Hm, have you tried updating your ROM? That would reset your phone and update it so it should work...
But you would loose your contacts etc as you cant sync now? Hmmm

keyser said:
Hi all,
something strange happened to my XDA (O2 ROM v2.21.4.101):
* my "remove programs" list is now completelly empty, even if I have many programs installed and running!
* I can no longer install any new program ("exe" or "cab") - installation starts, but always ends with unsuccessful message
* active sync 4.2 no longer connects!!
Apart from this, everything seems to be in order.
Any help/hints would be mostly appreciated, trying to avoid an always painfull "hard reset"...
Thanks!
Click to expand...
Click to collapse
modify the registration:
HKLM\ControlPanel\AdminPassword\Group=0x1(1)
delete the key "Redirect"
Than soft restart. You'll find a "Policy" or "Stratagy" icon in the "System" page of the "Setting" window. Clear the checkbox of restriction.

Thanks for the info - unfortunatelly, I already did an hard reset to the PDA. I will keep it for future reference, though

biolover said:
modify the registration:
HKLM\ControlPanel\AdminPassword\Group=0x1(1)
delete the key "Redirect"
Than soft restart. You'll find a "Policy" or "Stratagy" icon in the "System" page of the "Setting" window. Clear the checkbox of restriction.
Click to expand...
Click to collapse
just for the record that check box was already clear when I looked at it and it didn't do anything for me
Had to do a restore from a back up a couple weeks ago. damn it.
Mine did it after a corrupt install. SOB.

The values basically haven't changed the behavior...
Hi all,
I have copied the values exactly as they were, but still nothing happens...furthermore my ActiveSync on the MDA Vario seems not to recognise any connections, even when the phone is connected with the ActiveSync of the PC. Is there any way maybe to reinstall only the phone portion on ActiveSync in the MDA? I downloaded a file "activesync.exe" from the ftp server. is it the pocketpc portion of activesync?
Thx a lot

Problem: my XDA IIi restarts itself...

Hello,
My PDA restarts itself every 8-10mins (soft reset). It is also unable to find a network ("No service") so I'm not able to make and receive calls.
I don't really know what I've done that problem appeared (installed/uninstalled some software, made some registry cleanup using Pocket Mechanic).
It's huge problem for me, I don't know what to do...
Please, help me! Thanks
Artur

Hi,
Now it's OK(finally!). It had to be some software conflict. After unistalling the program and deleting key in registery and reseting the pda came back to normal work, it found the network and doesn't reset enymore. Ufff...
Regards to all.