Database Users

XDA 2 Freezes and WONT HARD RESET!

Hi
Last month I got a new XDA 2 and since then I have installed a few games and utilities and regularly sync with the main pc.
However over the past few days, the whole device freezes very randomly at regular intervals. Sometimes nothing is running at all, other times its just as its about to ring with an incoming call. Today it is even worse, it freezes every 5 minutes, and it takes several soft resets before I can get past the password screen without another freeze. None of the buttons respond during a freeze, and the backlight goes out as normal after 30 seconds (but will not go back on). Even though the device has frozen, both the indicator lights will continue to flash green and blue.
I decided to do a hard reset as advised in the instruction manual. However now its even worse. The phone loads up with the O2 logo and the rom versions in the bottom right corner, then the screen flashes and the O2 logo appears on its own. Nothing happens at all after this and again, tapping the screen or pressing the buttons dont work.
Please could someone advise me whats wrong with this phone? Ive had it for less than a month and I dont consider my use of it to be outside what anyone else would use it for. As far as im concerned, it seems very unreliable to fail so badly after such little use.
Any help would be welcome before I seek a refund.
Ash
Edit: If I hard reset several times, one in 5 succeeds. However after 2-3 minutes it freezes again while auto installing applications.

I would not be wanting to keep that phone.

It's common knowledge that there are some flaws in the Microsoft Windows Mobile OS that have been there since the early days, but were never deemed serious enough to tackle back then. (Remember the DOS 640kb barrier?). However, some tweaking and tuning can be done to make the XDA II a perfectly workable machine .... indeed very pleasant to work with.
What you're experiencing, however, to me sounds like a defective unit, and if I were you, I'd go back to my supplier to get a new one, period.

My first XDA-2 Did the same, and seemed to get worse, the more i tried to fix it and removes software and keep reseting etc etc.
In the end i i went back to the shop (this was over 28 days) showed them, i did not have any problem exchanging it for a new one.
John

bluetooth not working?!?!

Ok, I will try to make my probmen more clear...
I bought my Prophet (QTEK S200) in March and everything has been working fine (also bluetooth) till few weeks ago when, all of a sudden, my prophet start taking more than 4 minutes to boot. I try removing some hacks or uninstalling soem programs, but nothing. After few weeks I realise that actually also BT is not working: in comm manag, there should be an X on the BT button when turned off, but I see none; instead the BT icon is green but the blu led is not blinking. I try clicking on he BT button several times, but nothing changes: still the icon is green, no X and no blue led. I try also with SETTINGS > BLUETOOTH > MODE tab: I check the "Turn on BT" box and press ok, but nothing, because when go back to the tab the box is not checked anymore.
Yesterday I uninstalled an old version of Skype and installed the nw one, turned on my WIFI and chatted for a while: all ok. Then I open PIE and browse some sites and all of a sudden the prophet freezes. I soft reset (with the stylus) and guess what: the prophet takes less than 2 minutes to boot. I try to soft reset few more times: same fast boot. So I go and check the BT: it works properly now!!!!!
An finally I plug the USB cable to sync the prophet with Active Sync 4.2: sync is done. Then I soft reset again and guess what?!?!?! 5 minutes to boot and no BT working!!! SGRUNT!!!!!
Ok, I say, time for a hard reset: I press the two buttons on the left side and I use the stylus, press green button at prompt and hard reset starts. Guess what? The prophet takes 5 minutes to reach he windows logo and the first time wizard. I try 3 more times, same result. And when the prophet is up and running (after restore of original settings) BT is still not working...
I do not know what to think. To me it looks that the BT problem and the long boot are related. Any help would be appreciated.
Thanks

Try the Hardreset. If the device will work well after that - it is just software problem. If no - sorry...

As i said, I tried hard reser, and still not working

thegios said:
As i said, I tried hard reser, and still not working
Click to expand...
Click to collapse
Sorry, i missed that!

oh cmon, no one had the same problem?
am i the only one?
lucky me ))))

thegios said:
oh cmon, no one had the same problem?
am i the only one?
lucky me ))))
Click to expand...
Click to collapse
not you alone .. me tooooo the same as you i feel that you like talk about me
its the same and im looking now for schematics for the phone
any one can help !!! please

Hi there,
i'm also having lot of troubles with my Prophet.
My opinion, but not sure as many other are using it successfully, it that it comes from the A2DP patch.
It started by the phone feature. I can't use it without using the Bluetooth headset (without headset, i have only noise in the speaker, also in the headphone plugged on the bottom). Then it started with Bluetooth that woudln't turn on. So no way to make calls anymore (shame for a phone...). And from this evening, i see issues also with WLAN!!! I can't turn it on.
Hard reset, flashing a new ROM, Radio ROM doesn't change anything.
I am desperated, i now need to flash it back to German O2 ROM and give it to repair to O2. Hoping they will not see it has been flashed with other ROM.
btw: could someone taking German <please> find me an adress for an O2 shop near Aachen? I can't find by myself on the O2 web pages. Many thanks in advance.

NO BT!!!
thegios, I exactly have the same problem, did you find a solution to your problem? NO BT, 5 minutes boot up time!!!

gvural said:
thegios, I exactly have the same problem, did you find a solution to your problem? NO BT, 5 minutes boot up time!!!
Click to expand...
Click to collapse
telephone replaced... (under warranty luckly...)
it looks like the broken bluetooth affects somehow the boot procedure

Oh no... I have this exact same issue... so it must be the ad2p hack... did we all have this? My phone take 5 minutes to boot and no BT too.... exactly the same!!! check my threads~~!

I did no ad2p hack

m... so the dealer wasn't able to repair it? i already have a mother board replacement... i don't want another one...

repair? do u think that for them it's cheaper to repair than to replace?

the dealer we have here seems to beleive so... they refuse to give replacements. and all they do is provide shotty repairs so you have to keep going back. its frustrating. This phone has caused me a lot of headaches.

I bought it in a big mall, so what the shop did is to package it and send it to the dealer and in 8 days i got back my same phone with simply the WHOLE motherboard replaced, which means new rom, new mac address, new everything
only front and back cover are the same
maybe.... cos I found a tape to cover infrared, so maybe they kept nly front cover, since also the power button feels different (not it is harder to push it)

loki bluetooth problem
thegios said:
oh cmon, no one had the same problem?
am i the only one?
lucky me ))))
Click to expand...
Click to collapse
myself too !!!!!
i have done all you said but same problems
i noticed that when you got windows mobile screen if you dont see the blue light
you can anyway reboot cause you wont got bluetooth at the end of the boot
when i associate a bluetooth gps, it s sucks...
anyway i m in the same s**** .
i think it's a hardware problem....
waitin for any another experiment to solve this f*** problem...

its a hardware... I installed a new rom and bluetooth worked until it was reboot... and also it would stop working when i left the phone alone for a few hours... MB had to be replaced...

my prophet also needs more than 4 minutes to boot. but my bluetooth is working and i don't see any other error. what can i do?

Help me, strange thing on my universal

Ok, it's tarted 2 days ago, suddenly my new exec screen going to blue (Like PC)??? just blue color (Sometimes white and black stripes) and hung, so I just restart it. But today, is terrible,its happend 6 times. Tonight the worst thing happend, blue screen come again but this time with soft reset, not help at all. Every time I soft reset the splash screen comes, and then that blue screen again. It happend about 5 times, the machine finally start but can't read my sd card and I try to do soft reset but screen goes and never come back. My exec didn't start at all. I tried to release the battery, leave for few minutes and put it back try to start it, nothing happend... now my exec has die.
Anyone please help me and advice please,
What I did just cook ext ROM (So it have autoconfig for my country's operator, and upgrade the radio to 1.14.10 from T-Mobile, like I did to my alpine but it have no problem until I sold it)
Whoa... help me bro...
Thanks in advanced

Finally it's start but never reach windows screen, the blue screen appears again.
And I remember, the strange thing, my IMEI that I read from device properties is: 355195002465655
But, the IMEI at back body,(Under the battery) : 355195000360361
Why?And what happen?

guess u have the same probs as some others
http://forum.xda-developers.com/showthread.php?t=291986
oops:
saw u r already i that post.......

OK, I've got the same problems as you did. I was so upset with the device that I hit it on my lap (with the battery clip side hitting my lap) and then put the battery back on. Then it turned on! So everytime I have this problem I just hit the battery clip side and it turns on like 70 percent of the time. I just realized the SD card is on that side...hmmm..must be something to do with SD. I'm pretty sure someday it would just stop working at all if I keep doing this.
I don't advise anyone doing this but so far it works for me. I still have problems waking it up though. I really think the mainboard is messed up so I'm trying to get a mainboard, even a broken miniusb mainboard just to test it out. I opened mine up to the last screw and no loose connections noted. So if anyone has a mainboard then can sell me PM me.
If you still have warranty on the device, I advise you to send it in for warranty repair. It seems to only get worst and not better. Goodluck, hopefully we can find a solution for this. If I do get a mainboard. I'll let you know if that fixed it.

Hmm, I've guess it, I think the pprob is mainboard. I'll send it for warranty, (But I bought it in other city not in my own city) So i'll have to send it then on friday this week i'll go to that store to check arround and maybe choose the best product. I'll give the update then.
Anyway someone can give a advice to choose the mainboard?
Thanks in advanced.

bump..we need help..Is it a mainboard or coaxial cable problem? Please advise..

OK, Problem found.. Thanks Corneluis...It is a problem with the voltage control on the mainboard! Anybody has a workaround for this?

SOLUTION FOUND!!! At least for my Jasjar. Thanks, cornelius about the info on faulty voltage control which causes the Bulverde CPU to hang and give funny lines and colors to the screen. The solution is to install Pocket Hack Master and disable the Device CPU scaling in settings and set the speed to 312mhz for standby and before you turn it off. Now you can always clock it to 520 when needed but before you turn it off or close the screen make sure the speed is only 312mhz.
This has worked for me for more than 24 hours without any sngle hang.

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life

[Q] Treo Pro vibrating problems

Hi there,
I hope to find someone helping me to solve my "little big problem" :
when a call comes in, and my treo usually vibrates in interval, (i mean it vibrates, stops, and vibrates again) it keeps vibrating until i accept or decline it.
it is not a hardware issue, because it does vibrate with interval when receiving a new sms.
it cannot a slightly problem with the software, because the problem exists too, after a hard-reset is done.
the problem was solved ago, when changing the ringtone, but after it came back, no change in the preferences solved my problem, and i began to get frustrated...
the palm support told me to send my palm to their service center, but my palm is bought new at ebay, so i cannot verify the date i bought it...
i think, because the problem was solved once, it can get solved twice within software, but how?
maybe if i would reflash the windows mobile system... actually it is original, no flash was done on the device.
when reflashing it could solve my problem, it would be great, if someone could help me flashing it, because i never flashed a winmob device...
i would need a original untouched ROM, if possble too...
or does someone have another idea? please help me!

Quite a bit simpler than that. All you need to do is a hard reset.
Remeber to backup everything you want. I would suggest activesync, or if you have sprite backup, backup everyting except sysem settings (documents and contacts, appointments...)
Once it is all backed up, simply hold down the red button on the front. While holding the red button, use stylus to reset phone. Then it will say reset? Press up on d-pad and you will be set.

Nope, srry... like i allready wrote: "it cannot a slightly problem with the software, because the problem exists too, after a hard-reset is done."
i allready did a hard reset, and the problem is still there...
Any more Ideas?
Now, (20.04.) the Treo's LED does not light up, when connected to charger.

Sollution!
Okay, finally i got a sollution without reflashing the device!
The combination with HookMGR (nedded for next)
And VAlert 2.21 let me configure the vibrating problem...
So, it's running all fine now
Love Palm! Love Treo!

vAlert 2.21 Download Location
Do you have a download location for vAlert 2.21? I have a Treo Pro that I am trying to reconfigure the length of time it vibrates. It stays on continually when I receive a phone call and it is really loud in meetings.
Thanks.