Hi
Last month I got a new XDA 2 and since then I have installed a few games and utilities and regularly sync with the main pc.
However over the past few days, the whole device freezes very randomly at regular intervals. Sometimes nothing is running at all, other times its just as its about to ring with an incoming call. Today it is even worse, it freezes every 5 minutes, and it takes several soft resets before I can get past the password screen without another freeze. None of the buttons respond during a freeze, and the backlight goes out as normal after 30 seconds (but will not go back on). Even though the device has frozen, both the indicator lights will continue to flash green and blue.
I decided to do a hard reset as advised in the instruction manual. However now its even worse. The phone loads up with the O2 logo and the rom versions in the bottom right corner, then the screen flashes and the O2 logo appears on its own. Nothing happens at all after this and again, tapping the screen or pressing the buttons dont work.
Please could someone advise me whats wrong with this phone? Ive had it for less than a month and I dont consider my use of it to be outside what anyone else would use it for. As far as im concerned, it seems very unreliable to fail so badly after such little use.
Any help would be welcome before I seek a refund.
Ash
Edit: If I hard reset several times, one in 5 succeeds. However after 2-3 minutes it freezes again while auto installing applications.
I would not be wanting to keep that phone.
It's common knowledge that there are some flaws in the Microsoft Windows Mobile OS that have been there since the early days, but were never deemed serious enough to tackle back then. (Remember the DOS 640kb barrier?). However, some tweaking and tuning can be done to make the XDA II a perfectly workable machine .... indeed very pleasant to work with.
What you're experiencing, however, to me sounds like a defective unit, and if I were you, I'd go back to my supplier to get a new one, period.
My first XDA-2 Did the same, and seemed to get worse, the more i tried to fix it and removes software and keep reseting etc etc.
In the end i i went back to the shop (this was over 28 days) showed them, i did not have any problem exchanging it for a new one.
John
Related
I got attention twice
My Atom's screen was vibrating...
I was looking to the today screen and suddenly screen vibrated (not phone or device vibration, only today display was vibrating)
I was able to read the text on the today screen (for example date and hour) but they were like shadowed and moving, shivering...
I hardreset at first time, but repeated after hardreset once...
Anyone has same problem?
Any commend?
both my girlfriend and i have atoms. mine is fine but hers has the issue you describe.
the screen appears to vibrate and then after a bit it's finished and all is fine and dandy again. it does not appear to affect the ability to use the phone. she has also had the situation where the screen just fades out and a soft reset is required to fix it.
i imagine it is a hardware fault but i don't want to tell her to take it back for a service/warranty claim as she had huge issues with her previous phone and knowing how crap O2 service is in australia i would hate to see her without her phone for 2 or 3 months. she uses daily and it would be impossible to be without it for even a week.
at the moment we are living with the issue. if it really fails then i guess we will have to do the warranty thing and she uses mine.
the upshot is...this vibrating is not a one off thing. we have it as well. it will continue to happen on your phone. if you do get it checked and fixed with O2 can you post your results here (especially time taken for O2 to deal with it) so we can see how to deal with this ourselves.
Hi,
I've just obtained an O2 XDA Exec on ebay that was someone's unwanted upgrade.
Within a few days of getting it, it seemed to be unstable and I decided on the CORPORATE re-INSTALL after reading on forums about bloatware and sluggish performance.
The problem is that it nolonger offers the corporate install on hard reset. I've tried several times and it simply goes through the routine of asking me to select 0 or X to go for the factory defaults or not, I choose appropriately and it then takes me through stuff like calibrating the screen and setting passwords etc. There is no mention of corporate install at all anymore, although I did see it once when I first got it and before I knew there was a pin number to allow the clean install.
To get around this nuisance, I have done a soft reset BEFORE it starts to customise the machine, and as far as I can tell, there is no O2 software installed. I think it runs faster too. After setting up, a screen message says, 'Customisation will begin in three seconds,' and at that point I pressed the reset button. When it restarted, it just came up without visible O2 software.
My question is this, have I managed to create a dodge which allows the corporate install? I'm on T-mobile pay as you go and have set up the 3 g settings manually.
What do you techie wizards think - do I need to do anything else.
PS....
Sorry if this seems like a greenhorn problem, but before I did the reinstall, I thought the thing was hanging up when carried it in my trouser pocket because sometimes it seemed dead and had to have a soft reset. Obviously, this made it useless as a phone. However, I now think it just had the backlight disabled by the on/off button being depressed accidentally for a couple of seconds while I was moving about, and it wasn't dead at all. I've noticed that when it does appear to be hung up with a black screen, if I depress the on / off button for a second or two, the screen comes on again. I wonder if this is possibly why some people complain that it keeps having to be reset? I was well displeased for about five days until I noticed that I could reverse the apparently dead machine by pressing and holding that button. I've replicated the dark screen and the solution repeatedly now by holding in that button.
I have a Sprint Touch [Vogue]. It has served me very well up until recently.
One day, I was using my phone normally when the battery died. No big deal right?
Well, I charge my phone and reboot it. For some reason, Windows is EXTREMELY slow and unresponsive. I figure that something vital had been corrupted by the battery's death, and that it was nothing that a hard reset couldn't fix.
I performed a hard reset.
I let the utilities for the first boot run to customize the phone. Everything seemed pretty much normal. I configured my settings, re-added my contacts, etc. Then I turned the screen off [with the power button].
I turn it back on later to do something. I touch the screen. It immediately and accurately detects the touch's location, but it continues detecting a touch. For 20-30 seconds, after the input has stopped.
It was strange, so I soft reset the device. It booted, with the same problem. So I performed another hard reset. I did some configuration [the response acting normal at this point], and then turned the screen off. Turning it back on brought the same problem back.
This problem still exists on my phone, even after numerous hard resets and even ROM flashes.
A better description of the problem: When the device is first turned back on [meaning brought out of standby], its touch response is messed up. It will immediately and accurately detect any touch input, but it will continue to detect the input for up to 30 seconds AFTER it has been released, as if you were holding it the whole time.
WHY is this???? My phone is almost unusable because of this!!!! I can still place/ receive calls, using the navigation buttons and the red and green buttons. But the touch response is screwed!
Can someone please shed some light on this problem I'm having?
Phone specs: Windows Mobile 6.1, HTC / Sprint customized. Minimal third party software is currently installed.
[I've already determined that third party software is not the problem, because i haven't installed any!]
Possible solution
Hi,
today I experienced something similar to your description - no touch response when I tried to pickup a call. The strange thing is that last night everything was working and no settings were modified nor programs were added/removed. The screen suddenly 'died'. At the moment I am using it through a program MyMobiler which brings the mobile display to the PC and I can use the mouse to control the phone (it is like VNC for the phone screen, the phone is connected with ActiveSync).
This is temporary solution untill I finish my backups of files, programs, settings. I didnot performed hard reset yet, hope this will solve my problem
In the following link there is a 'magical' solution - to remove the screen protector:
http://www.htcwiki.com/thread/1112981/LCD+or+Touch+screen+not+working
P.S. I had removed the screen protector and voilá - the screen is now touch responsive. The root cause of the problem obviously is the dust between the screen and the protector which results in constant screen pressing - and as a result no accepting my finger presses.
I hope this will work for you and others with similar problem.
I had a similar experience with an old Vogue.....In my case, there was no battery death precursor, but it just started acting up. Not too long thereafter, I noticed the screen/digitizer was forming what looked like an air bubble between the digitizer and the LCD on one place of the screen. The screen was becoming defective. I eventually had to buy another Vogue from a friend who didn't have a clue of the 6900's potential, and didn't want his anymore, so I got it cheap.
Sounds like your screen/digitizer may be on it's last leg.
About a week ago I suddenly started having some issues with the touch response on my HD2, but only when doing certain tasks. Whenever I try to shut down the phone, I press the power button and then the menu pops up giving me a few different options, but the screen is completely unresponsive to anything I touch. Also, the slide to unlock doesn't operate about half the time, so I'm constantly hitting the lock button & trying again. I haven't had any issues with touch while doing any other tasks. I've also tried several different ROMs, including going back to the stock ROM. I've read about several devices with bad digitizers, but this seems to be more specific than that. Any suggestions would be appreciated.
My brother's phone had the exact same issue. We both got our HD2's on the same day in May as part of the Buy One Get One Free deal. Since then, he has had numerous freezing issues with his phone. My phone on the other hand, seldomly suffered from those issues. A week or so ago he told me that he couldn't unlock his phone sometimes, and that he had to keep cycling the screen on and off to finally make the screen respond to touch input. So, after playing with it for a few minutes I noticed the screen became completely unresponsive when attempting to power off the phone. After messing with it for a while, the screen would not respond on any screen at all. So, I called T-Mobile today, and within 5 minutes they offered to send out a Warranty Replacement. Absolutely no hassle at all.
Thanks for the reply. I guess I should give that a try.
what's up ???
is it general problem ???????
my device will arrive next week so will it have the same problem
so depressed ... it is very nice device to have but a screen problem make it realy bad .....
I would greatly appreciate your help. I have this generic Chinese made car Head unit (running android jellybean 4.2.2). I've had it for about a year and a half or so. A couple of months ago, the screen began to be unresponsive - after boot up. It is quite frustrating, as the unit itself is actually working.. but the screen just does not respond. This happens randomly! Sometimes you have to restart it several times before it works normally. And it does work normally sometimes, though there is no way to know for sure when it will work or not. So it just seems to happen randomly. Sometimes it will not work at all after several reboots. Sometimes it will just work the first time it's turned on!
. It seems to just be quite random. I tried using one of the screen calibration apps from the appstore. It seemed to make a very minor difference (or perhaps not!). The problem is still very much there.
Sometimes, while it's unresponsive, if you touch an app icon and leave the unit alone, after some time the app would eventually open - though the time it takes to do that greatly varies. At this point, the screen may then work - sometimes normally, but in many cases, abnormally or unpredictably. In some cases it will not work at all.
Please does anyone know what is responsible for this and if/how it can possibly be fixed?
One more thing I should add is that I suspect this started to happen as a result of an unsuccessful attempt to root the device. Could that be the reason... and/or is there any hope... i.e. can it possibly be fixed?
I have also done a factory restore.. but it still does this! Please help
Did you ever get any answer to this?
Best thing I would recommend would be to disassemble the unit remove the ribbon cables carefully be very careful removing the latches the plastic latches on the Zero Force connections and then make sure they're clean reinstall when it boots plays Five Fingers flat on the screen for about 10 seconds and it'll give you the touch calibration screen with four dots touch the dots from one then two then three then four then it'll give you the option automatically to save it and then let you calibrate the touchscreen hit configure start and then do each button one at a time touch the screen and then the left side touch buttons starting with power and then ending with volume down and that