TCL TV 32S5200 - Stuck on Android Logo - Android TV General

Good morning,
I bought a TCL 32S5200 TV recently.
A problem appears at launch. The TCL logo is displayed followed by the Android logo. A loading bar appears but scrolls to infinity which prevents the use of the TV.
Note that the remote control is no longer functional at this time. It's as if it had no more batteries.
It is necessary to restart the TV several times (by unplugging the plug) to be able to use it.
Is there a solution? Should I reinstall the internal software? If so, do you have a link?
Thanking you,

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