I just switched to using a new TV over the weekend that's (finally!) 4k.
If it matters, the TV is the bleeding new Vizio P65-C1 also a good write up on the TV can be found here.
When I plug the Shield TV directly into the TV via HDMI and go to the Shield's settings then HDMI, it detects and shows (Recommended) next to 4K 60hz, which is what I set it to.
I can play YouTube 4K videos, I can watch anything I want without issue on Plex or Kodi, I can play all of my usual Shield exclusive games like Doom 3 or Portal without issue but for whatever reason, Netflix will just not play anything. Not just 4K/UHD content, just any content. I can move around through the Netflix menus and browse for what I want to watch without issue but when I try to actually play something it has no audio and freezes and might jump forward in broken increments or will be 100% frozen on the screen. I can stop it without issue and the app is otherwise responsive and not frozen.
I can Cast Netflix content to my Shield TV and it works without issue also. Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
It's only when I try using the Netflix app that is built-in.
The thing I noticed when I Cast vs the native app is it shows a loading progress screen and can take a few seconds depending on the contents quality to hit 100% then start playing. It seems like the native Netflix app is not trying to cache the content and seems like it's trying to direct stream it, which it cannot keep up with for some reason.
The same happens with cartoons, older shows that at best are available in 1080P like X-files or of course UHD/4K content. There is no different in the behavior between the different source videos in the native app.
I have already created a support request directly with Nvidia but wanted to see if others have encountered this as well and have any suggestions on what I can try to fix it?
Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
MrBungle67 said:
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
Click to expand...
Click to collapse
It was a beautiful pollen coated day today
I checked and sure enough the TV does support HDCP2.2. Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade. Makes me wonder if that'll fix this once it's available.
I'm still going back and forth with Nvidia as well but so far nothing other than answering some questions and sending them some logs.
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
reTARDIS said:
Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade.
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Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
the.teejster said:
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
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Click to collapse
Ah, good catch. I'm not as up to date on the HDMI specs/standards these days.
I'm guessing then that HDCP2.2 should work out of the box though but will contact Vizio support to confirm.
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
MrBungle67 said:
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
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Click to collapse
According to Vizio's support "The tv supports HDCP 2.2 on all HDMI ports" so I'm not sure. The manual does not detail specific ports at all for HDCP.
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
oracleicom said:
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
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Interesting find. I'll test that on mine this evening.
@oracleicom I just tried this and confirmed it works for me as well. I send an update to Nvidia with this info to see what they have to say. Thanks for the workaround. It's not perfect but will do for the short term.
I would make sure you have a HDMI 2.0 cable (18Gb/sec), that's the only one that supports 4K @ 60fps with 4:4:4 chroma (color).
Use a port on the tv that supports HDMI 2.0.
I am having the same issue with Nvidia Shield and and the same TV. I was so excited when I got it today. I can also make it go with changing it english from 5.1. I had the Shield hooked up to a previous Vizio 4k TV and there was no issue. I am talking to Vizio support now and they want to blame the Shield even though it works fine with their previous 4K TV.
I also tested with my Nexus Player and it has the same issue.
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Correction, both Google Play Movies & TV and Netflix have the issue. Nvidia is saying it is Vizio's issue and Vizio is saying it is Nvidia's issue. I pointed out the Nexus Player has the same issue with the new Vizio and they have not replied.
reverik said:
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
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They've really not given any indication that they have a clear understanding on what is happening and every time I ask for an update, if they reply at all, it's just to say that they're still researching the issue.
They recently suggested that I test the following.
SHIELD TV HDMI out -> Vizio P65-C1 -> Vizio P65-C1 HDMI ARC to Pioneer SC-1522K
Initially, I didn't think this would work as I had thought TV's did not output anything via HDMI and could only input but after doing some further reading today into HDMI and ARC, I think it might work to output just audio from my TV via HDMI to the receiver using one of the HDMI ports that supports ARC but I have not yet tried this.
As a backup solution, I just ordered this USB to Optical audio adapter last night that others have said works with the Shield TV to output audio via USB to TOSLINK. The device includes a TOSLINK to SPDIF adapter. I plan on just using this to output SPDIF directly to my receiver to bypass the Vizio TV to see if this resolves the issue or not. I will update later once I've tested it out.
I'll report back my findings with both test.
Update: The same issue exist with the USB to SPDIF/Optical adapter straight into the SPDIF/Optical input on my receiver (bypassing the TV for audio).
I'm at a loss for what to try next and the issue has not gone away.
Update: I figured out how to make ARC via HDMI work from my TV to my receiver over the weekend and am now only using audio out for all devices connect to my TV via HDMI then out via the ARC HDMI port on my TV (HDMI 1) and into the ARC input on my Pioneer receiver. While audio works without issue for any connected device and the Shield TV in general, the same issue exist as before with 5.1 audio playback from Netflix on the Shield TV.
I also did a factory reset on my Shield TV this past weekend but sadly it didn't change/fix the issue which still persist.
I just cast to my TV now for Netflix and avoid using the Netflix app on the Shield TV.
Hi all,
Recently bought a shield to go with my panasonic cx802 4k TV..
I plugged it all in booted the nvidia logo popped up then black screen... Nothing I tried swapping ports restarting etc nothing.., so I hooked it up to monitor and went though new install changed the HDMI res setting to 720p un plugged and went back to my pana which now did display a picture... Problem is I cannot select a res higher that 720p which I'm finding really annoying.. Can any one help?
Guys I know it's my first post I'm not a total noob.. Just started a new name..
Would a fix for this be to install a custom ROM where I can more control??
Any advice welcome
You shouldn't need that! Btw have you got other sources hooked to your tv, BR player, AND have you tried the sat channel in 4k?
Edit: Saw a reply from @Koying regarding you must not uncheck SURFACE rendering but that was regarding Kodi, to have 4k working. You didn't mention Kodi, though!
Edit2: Have you tried disabling Cec control, if you had it enabled before?
Inviato dal mio ASUS_Z00AD utilizzando Tapatalk
Are you using the at least a HDMI 1.4 cable?
Hey guys, i have the same problem.
I think it's a real thing : https://forums.geforce.com/default/topic/918948/shield-android-tv/stuck-at-720p-after-update/
https://forums.geforce.com/default/...shield-tv-stuck-at-720p60hz-max-on-4k-screen/
hen, i started my shield TV, and it was in 720p. When i try to change this on the system HDMI menu, i just have choice between 3 720P option.
I tried a brand new cable 2.0, same problem.
I reinstall my TV and my shield TV, same problem.
On a french forum i found someone talking about an Edid corruption, but i don't know what that's thing.
I couldn't test on another screen because i don't have one. I can read 4k movie with my popcorn hour on the same HDMI port, with the same hdmi cable as the shield TV.
Do you have a lead about a solution ?
Thanks !
alexfresh16 said:
Hey guys, i have the same problem.
I think it's a real thing : https://forums.geforce.com/default/topic/918948/shield-android-tv/stuck-at-720p-after-update/
https://forums.geforce.com/default/...shield-tv-stuck-at-720p60hz-max-on-4k-screen/
hen, i started my shield TV, and it was in 720p. When i try to change this on the system HDMI menu, i just have choice between 3 720P option.
I tried a brand new cable 2.0, same problem.
I reinstall my TV and my shield TV, same problem.
On a french forum i found someone talking about an Edid corruption, but i don't know what that's thing.
I couldn't test on another screen because i don't have one. I can read 4k movie with my popcorn hour on the same HDMI port, with the same hdmi cable as the shield TV.
Do you have a lead about a solution ?
Thanks !
Click to expand...
Click to collapse
EDID is the signature the TV send to connected device so the device know what the TV can do.
So if the EDID is corrupted or unknown to the device it will default to 720p or 1080p. IMO
Maybe you can perform a firmware upgrade on your TV and see if their will reset the TV itself . Check their support site.
Good luck.
Extended display identification data (EDID) is a data structure provided by a digital display to describe its capabilities to a video source (e.g. graphics card or set-top box). It is what enables a modern personal computer to know what kinds of monitors are connected to it.
Thank you, i did perform a firmware update just before the problem happen on my TV.
Maybe a downgrade could be a solution, i have no idea on how i can do that on philips TV
I tried to do a full install with nvidia img, but i never pass the "please wait .." steps
i could perform a hard reset of my tv, reflashing the first version of the firmware.
Still the same problem.
I will ask Nvidia for a RMA
---------- Post added at 07:30 AM ---------- Previous post was at 07:16 AM ----------
Filty21 on another forum found a solution here's the solution, i'm trying :
I had the same problem: you have to factory reset your shield on other device like xbox one pass-through. I explain:
First let the Shield connected to your tv and try to factory then at popup confirmation click ok.
Second disconnect hdmi cable to connect it at an other device (xbox or receiver...). Let the shield in this state during 10 min.
Finally reconnect the shoeld to your tv. You will have choices resolution...
Hello.
I do not understand what you are talking about. Could you be clear? I have that same problem
I'm having the same problem on my Phillips tv
Did you manage to resolve this issue Alex?
Fr3kysnail said:
Did you manage to resolve this issue Alex?
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Click to collapse
I'm 99% certain the problem lies with your HDMI cable. Get a HDMI 2.0 or higher cable. A 1.4b cable by design doesn't support higher resolutions with a high refresh rate. It could do 4k but at 30hz only. 2.0 will support 4k , 2.0a will support 4k with HDR.
Hi All,
I used to own a Pixel XL and still have the same Samsung tv. I used to be able to watch you Youtube on my phone and it didn't matter whether I was watching Youtube or Netflix or NowTv on my TV, I would be able to cast the video to my TV without any issues. This is without a chromecast and simply using whatever is built internally in the TV.
Now with my Oneplus 8 pro, I have to be on the Youtube app on the TV in order for the casting to work. So If I am watching Netflix and I want to cast my youtube video I can't simply cast it from the Youtube app on my phone, I must switch to the Youtube app on the TV first.
I have checked my TV and my phone is listed as an allowed device, I also tried using wifi direct on my phone and the TV is listed there, so it seems both are connected however there is an issue with casting from youtube on my phone.
Does this make sense? Does anyone else have this issue?
I have a Samsung smart TV from about 5yrs ago, and it works for me.
Have you tried to force restart the TV?(hold power until the Samsung logo shows up, the standby led will blink like mad)
Other than that try reinstalling the YouTube app on the tv,
Also try using the YouTube URL to link to your account ( I think it's YouTube.com/linktv).
{Mod edit: THREAD CLOSED as duplicate of https://forum.xda-developers.com/t/youtube-casting-to-samsung-tv.4223269/!}
Hi All,
I used to own a Pixel XL and still have the same Samsung tv. I used to be able to watch you Youtube on my phone and it didn't matter whether I was watching Youtube or Netflix or NowTv on my TV, I would be able to cast the video to my TV without any issues. This is without a chromecast and simply using whatever is built internally in the TV.
Now with my Oneplus 8 pro, I have to be on the Youtube app on the TV in order for the casting to work. So If I am watching Netflix and I want to cast my youtube video I can't simply cast it from the Youtube app on my phone, I must switch to the Youtube app on the TV first.
I have checked my TV and my phone is listed as an allowed device, I also tried using wifi direct on my phone and the TV is listed there, so it seems both are connected however there is an issue with casting from youtube on my phone.
Does this make sense? Does anyone else have this issue?
Hi Guys,
I try to clone Netflix be cause the mibox has a login stored (from people i don't see anymore) which i want to use on the philips tv.
Swift backup doesn't see netflix. I thought i'll backup Netflix whith Swift and restore it on the Philips TV.
If i'm correct i can't root the mibox without loosing 4k netflix quality.
Since you guys are the professionals i'm curious about your thoughts.
Thanks in advance.
Well this seems wrong. Why would you want to do something like that anyway.
Well, we have one dumb TV with the mibox for watching cable TV on that TV. The mibox needs to be hooked on that dumb TV to watch television. We bever watch netflix on that one.
The other TV is smart and in the main livingroom. Everytime we want to watch something on netflix (very rarely) we need to fysically move the mibox (just for that one time).
That 4 screen UHD netflix subscription is too expensive for the occasionally viewing