Database Users

Hdmi output does not work

Hi all, fortunately I have my motorola Atrix but I have a problem when playing videos by hdmi to TV, connect the phone and it started the implementation of video on TV but nothing comes out, it is as if not detected, know if I have to do something special on the phone to work this out??
Thanks and regards

Do you select the webtop or media setting once you plug it in? If so, and you aren't getting anything, then your unit might be defective.
Sent from my Nexus One using XDA Premium App

hello I am Spanish and do not quite understand what I say, I connect my phone to the TV by HDMI and then open the rocketplayer by example and not play anything on TV.
I've seen people talking about playing with the entertaiment center hd but can not find how to start that application. I've seen that in managing applications is a size 0.0B, may be why?
Where I can get this application??
Thanks and regards.

josete_chaco said:
hello I am Spanish and do not quite understand what I say, I connect my phone to the TV by HDMI and then open the rocketplayer by example and not play anything on TV.
I've seen people talking about playing with the entertaiment center hd but can not find how to start that application. I've seen that in managing applications is a size 0.0B, may be why?
Where I can get this application??
Thanks and regards.
Click to expand...
Click to collapse
When you plug in the HDMI cable, a pop-up should appear on the phone asking to start the HD Entertainment Center. That's the only way to get video-out onto the TV. If this isn't popping up and you haven't done anything to modify your phone software, then your device my have a problem.

ok thanks for the help, the only modification I've done is to make the root software, nothing else has that something to do?
I have only tested on a old TV, I'll try another to see if that is the problem, my TV is the first that came with hdmi at best can that be right?
Greetings

My Atrix had something wrong with it's HDMI, I had to return it and get a new one. When I plugged it in to a TV the phone would act properly (the pop-up menu would appear, and the controls would be present when the media center was selected) but I wouldn't see anything but snow on my TV. I also tried a HDMI computer monitor to the same effect. I lastly went to the ATT store and tried a dock, same problem.
Interesting to know that it was more than just mine.
Oh, mine was stock, not rooted yet.
-Tom

Hi all, ultimately the problem is not the phone, I tested a friend's TV and it works perfectly, when you connect me jump hd window center and all good, so I have a problem with my TV.
If someone happens just as well try it on another TV in case.
Thanks for the tips and greetings.

How do i get hdmi to work?

I tried connecting the tab to my 720p TV and all I get is the android mascot saying 720p? The sound however plays if I play some video. Does anyone else have this problem?

gIVE MORE INFO IT SHOULD JUST WORK
first ..
is your tablet Stock . some custom roms have issues with hdmi..
have you tested the cable with another device.. the micro hdmi cable seems to have a very high defective rate.
With the above known issues ..
if you are stock and you have your tv on the correct input device setting.
try connecting the cable set the tv correctly.. as in hdmi 3 in the tvs menue and the cable connected to port 3..
turn off both ..
turn on tv set it hdmi 3.
turn off your tablet. plug in the cable to iconia.. turn on tablet.. see if this works..
others have said this helps.. my hdmi port would not work correctly when i got my tablet had to hold the hdmi cable just right. this was only temporary for some reason.. g
GOOD LUCK..

Is the picture your seeing with the android figure on your Iconia or your tv?? Or both??? You should see a mirror image of your iconia on the tv. If your getting the message on the tv and the iconia is displaying its normal desktop image than your tv may not support 720p input or your iconia couldn't negotiate the resolution with your tv. Try a different hdmi port or a different tv and see what happens.

its stock with the latest os. The message only shows up on the TV. TV definitely supports 720p as that's what I am outputting my TV stb and my streaming box to. Hopefully this is just a case of a defective microusb cable. I could try it another TV, but it wouldn't tell me if the ddevice is defective or the cable. I guess I will have to buy another microusb cable aand hope it works.

If your seeing an image on your tv than I don't think its the cable. The Iconia just may not be able to talk to your tv properly. I would try it on another tv if able just to confirm. Also, turn your tv off, fully power down your tablet, plug together, first turn on tv, after tv is up and running then turn on your iconia. It seems to me that something is going on with the hdmi handshake and this should get your devices to talk to each other in the correct order.

cruise350 said:
If your seeing an image on your tv than I don't think its the cable. The Iconia just may not be able to talk to your tv properly. I would try it on another tv if able just to confirm. Also, turn your tv off, fully power down your tablet, plug together, first turn on tv, after tv is up and running then turn on your iconia. It seems to me that something is going on with the hdmi handshake and this should get your devices to talk to each other in the correct order.
Click to expand...
Click to collapse
My Iconia works fine, but I had this same issue on an older Toshiba laptop, and these procedures worked every time.

So I tried the above instructions turning both devices on, connecting, turning tv on first and then the iconia but still the same result. The green android mascot with the 720p? speech bubble. I guess I will have to try another tv somewhere.

Same issue for me, I bought this cable today for 19,99 €.
I read in an another thread (not in xda), that the problem is solved with a high quality cable (hdmi 1.3 or more, 39,99 €).
Or directly in the acer store : here.

Jut07 said:
Same issue for me, I bought this cable today for 19,99 €.
I read in an another thread (not in xda), that the problem is solved with a high quality cable (hdmi 1.3 or more, 39,99 €).
Or directly in the acer store : here.
Click to expand...
Click to collapse
Are you on a stock rom near stock.. Some of the Well cooked roms could have a issue with this function.. If you are on a custom rom.. Go to the rom developers thread and ask this Question . If you are on stock 3.2.1 the most current . I would try if you can to test your cable. If the cable is not bad Call ACER (GOOD LUCK WITH THAT). I know mine I put the cable in back of tv on HDMI 4 . SET THE TV Input to hdmi 4 and plug it in..
anyway good luck also people have said they needed to wiggly around there cable use caution doing so..

im using a 6€ cable from some cheap market and everything works fine with thors kernel 3.9r4..
i had many troubles with hdmi and other kernels.. tv and tablet have to be on and then plug in the cable.. thats the only way to get it working for me

[Q] Nexus Player - No Picture with LG LB6300

So I got a Nexus Player the other day, but when I plugged it in, I get a blank screen although occasionally I'll see a flash of an image from the device for less than a second.
TV knows that there's a signal, it displays a PCM, 16:9 and 1080p logos when player is powered up, or No Signal when it's powered down
Player works fine when I plugged it into a monitor that I had in another room, and I've tried 3 different HDMI cables (primary cable being an Amazon High Speed HDMI). When I had it installed on the monitor I downloaded the 5.0 upgrade, but that didn't help.
Updated TV software too, no joy.
Called Google, they said call LG. Called LG, they said it's not them.
Google talked about escalating to someone higher than the help desk, but I suspect that's stalled at least until next week. They're also offering to replace the player now too, but I'm not hopeful and increasingly convinced that there's something basically incompatible between this TV (LG 65LB6300) and the Nexus Player. If I had to describe it, it looks like when you'd set your monitor to an invalid resolution / refersh rate back in the CRT days... you might get an image for a second, but then the screen goes blank.
Any thoughts on other options that I might try or should I abandon hope and ask for a refund?

Could be a wonky hdmi cable or connection. If you have other devices via hdmi and they're working, try swapping one of those known good cables and see if it fixes it.

Elrondolio said:
Could be a wonky hdmi cable or connection. If you have other devices via hdmi and they're working, try swapping one of those known good cables and see if it fixes it.
Click to expand...
Click to collapse
I've tried 3 different cables and swapping with my blueray player (blue worked fine on both ports with any of the 3 cables.
Google's troubleshooting steps include:
Step 5: Try the Nexus Player on a different TV.
If the Nexus Player works with another TV, there may be a compatibility issue between the Nexus Player and the original TV. Contact the manufacturer for additional guidance.​
Feels like I've got that compatibility issues and neither party knows what's up.

I'm having the same issue with my LG 55EC9300. The Nexus Player won't display anything on the TV screen (which just remains black). I've tried all the troubleshooting steps available on the Google support pages, including factory resetting the Nexus Player, and nothing has worked.
The TV does seem to recognize that a Nexus Player is attached because it says "Nexus Player" in the TV's input menu when it's connected via HDMI.
Please let me know what you hear.

I just ordered a NP, I got a LG 50LB5900 will test it out when it arrives, luckily I have two options a smart bluray with HDMI in, I hope this doesn't span all new LG units. This needs to get escalated properly and hopefully google will contact LG if it is their issue. I'd call google and escalate it and use this thread as a reference.

defconoi, I'll be anxious to hear your results. I tried pass-thru on my samsung stereo/dvd player. It picked up the audio just fine but the video still had the same problem. If I understand correctly, your LB5900 isn't SmartTV/WebOS, so hopefully you'll be unaffected.
Still doing email dialog with Google, if they can't offer something solid this week I may be asking for a refund on this thing.

I have same issue on an LB6300.
I've tried the Nexus player on a couple other TVs in the house and can confirm it works fine on them, but only a blank screen on the LB6300. I've tried the same troubleshooting steps, but no luck. Very disappointing, this was the TV I wanted to run the Nexus on.

I have that same problem on 42LB671V
black screen on 3 different hdmi cable
on the old tv Mirai it works ok.

xgrey said:
I have that same problem on 42LB671V
black screen on 3 different hdmi cable
on the old tv Mirai it works ok.
Click to expand...
Click to collapse
just tested my 50LB5900, it works surprisingly, its the none-smart version
---------- Post added at 12:31 PM ---------- Previous post was at 12:05 PM ----------
defconoi said:
just tested my 50LB5900, it works surprisingly, its the none-smart version
Click to expand...
Click to collapse
My Samsung smart Blu-ray player has a HDMI input that the nexus player works with, it also supports more audio codecs than my LG TV, for now I got it connected via that until my optical cables come in. As a fix for this issue you guys could probably use a HDMI converter box or adapter, im not quite sure which one would work, but I'd do some googling. The Nexus player is awesome, if it didnt work on my TV i'd find a cheap solution.

defconoi said:
just tested my 50LB5900, it works surprisingly, its the none-smart version
---------- Post added at 12:31 PM ---------- Previous post was at 12:05 PM ----------
My Samsung smart Blu-ray player has a HDMI input that the nexus player works with, it also supports more audio codecs than my LG TV, for now I got it connected via that until my optical cables come in. As a fix for this issue you guys could probably use a HDMI converter box or adapter, im not quite sure which one would work, but I'd do some googling. The Nexus player is awesome, if it didnt work on my TV i'd find a cheap solution.
Click to expand...
Click to collapse
I'm trying to think thru options here... what I'm looking for is to a device that can intercept the HDMI signal, decode it, and then re-encode it to HDMI again (HDMI is the only vialable input option on my TV)... Maybe 2 boxes, [hdmi -> composite] -> [composite -> hdmi]
Maybe I just need to figure out a way to access the composite input on my tv - it's obstructed by the mounting brackets.
Sympathies to you xgrey, but I'm glad to hear that more than one model is affected...

My 55LG just arrived today; out of the box my nexus player worked with it fine. I noticed at times i was getting some audio desyncing caused by the tv of all things but turning the tv off and on fixed it. Well I applied 2 updates and now I'm getting the same issue. This has to be sdome sort of LG or webos trying to block google. My chromecast is still showing up fine.

ya I got a LG tv with Webos an the Nexus player wont work on it just a black screen..WTF..My Roku 3 works just fine....
---------- Post added at 07:32 PM ---------- Previous post was at 07:01 PM ----------
GBPackerFanForLife said:
ya I got a LG tv with Webos an the Nexus player wont work on it just a black screen..WTF..My Roku 3 works just fine....
Click to expand...
Click to collapse
I have the same model LG tv 55lb6300

Curomo said:
So I got a Nexus Player the other day, but when I plugged it in, I get a blank screen although occasionally I'll see a flash of an image from the device for less than a second.
TV knows that there's a signal, it displays a PCM, 16:9 and 1080p logos when player is powered up, or No Signal when it's powered down
Player works fine when I plugged it into a monitor that I had in another room, and I've tried 3 different HDMI cables (primary cable being an Amazon High Speed HDMI). When I had it installed on the monitor I downloaded the 5.0 upgrade, but that didn't help.
Updated TV software too, no joy.
Called Google, they said call LG. Called LG, they said it's not them.
Google talked about escalating to someone higher than the help desk, but I suspect that's stalled at least until next week. They're also offering to replace the player now too, but I'm not hopeful and increasingly convinced that there's something basically incompatible between this TV (LG 65LB6300) and the Nexus Player. If I had to describe it, it looks like when you'd set your monitor to an invalid resolution / refersh rate back in the CRT days... you might get an image for a second, but then the screen goes blank.
Any thoughts on other options that I might try or should I abandon hope and ask for a refund?
Click to expand...
Click to collapse
I have the same issue with my LG 55LB7200...got new nexus player..changed 3 HDMI cable..nothing works..tried with Samsung TV it picked up...

I'm returning mine sucks it doesn't work on my LG tv...Might just have to go get a Samsung g a an sell my LG tv..lol..really blows that the nexus player won't work on my LG tv..Google says it should work .they say my player is defective lol..

Anybody else having any luck?

Nexus player wont play on lg web os 70lb6560-ta
I have the same problem with my LG 70LB6560-TA. The Nexus Player plays on all other (3) TV's I have except the 70LB6560-TA(WEB OS). This has exactly the same problem that toturi writes where the screen flashes on for a second then goes off for a minute. I have tried several new cables and all the HDMI ports on the TV with no success. I have called LG but I get all the usual noob "Please check" questions.

Partial Success
Last Friday I picked up an HDMI->Composite adapter, I'm calling this a partial solution.
Good news it that it works, bad news is that I'm only getting 720p now rather than 1080. This is fine for things like Castle of Illusion, but I'm not sure I'm that excited for movies. (I've got to make the call this week on returning the whole thing and I'm really on the fence).
Also, WTF was LG thinking with the placement of the Power, Digital Audio, Ethernet, and Composite ports all positioned perpendicular to the screen and INSIDE THE FREAKING VESA MOUNTS??!?... Hacking thru the steel VESA mount to get at my Composite port wasn't real cool.
If anyone happens to see this thread before you've taken the plunge, I'd say skip the LG. Not sure if Samsung or Sony are better, but LG seems to be doing a lot a bone-headed things lately ...that reminds me that I need to write a rant about my LG refrigerator too.
Anyway, using the composite solution is one route that you may consider, but not a perfect solution. Hopefully Google can still out-smart whatever it is that LG did to break HDMI (can we get them de-certified for the right to label their TVs HDMI over this?!)

toturi said:
My 55LG just arrived today; out of the box my nexus player worked with it fine. I noticed at times i was getting some audio desyncing caused by the tv of all things but turning the tv off and on fixed it. Well I applied 2 updates and now I'm getting the same issue. This has to be sdome sort of LG or webos trying to block google. My chromecast is still showing up fine.
Click to expand...
Click to collapse
I'm trying to build a list, can you share your model number? Here's what I've captured so far:
70LB6560-TA
55LB7200
55lb6300
42LB671V
55EC9300
65LB6300
There's likely a common thread here of WebOS-TVs or if it wasn't deliberate, then a chipset that's just bad (and who knows what other devices might be impacted!)

Curomo said:
I'm trying to build a list, can you share your model number? Here's what I've captured so far:
70LB6560-TA
55LB7200
55lb6300
42LB671V
55EC9300
65LB6300
There's likely a common thread here of WebOS-TVs or if it wasn't deliberate, then a chipset that's just bad (and who knows what other devices might be impacted!)
Click to expand...
Click to collapse
47LB6300

I haven't found chipset information yet, but I have confirmed that all models we've collected information on have webOS.
Updated list (and yes, I know that the LB6300 are basically the same just different sizes...):
70LB6560-TA
55LB7200
42LB671V
55EC9300
65LB6300
55LB6300
47LB6300

What is the best a/v receiver for the nvidia shield tv?

Hi there. I have the Nvidia Shield TV Pro and have been having trouble finding the right receiver.
First I purchased a Sony STRDH550 5.2 Channel 4K AV Receiver, and found out that it cannot handle 4K upscaling (which the Nvidia Shield TV does according to Sony) Technically it worked, but what would happen is the screen goes black then will show the input on tv. Almost like someone unplugs the HDMI and then reconnects. Best way I have thought of naming this is an HDMI Blink. It happens numerous (10 to 15 times) per day. So according to Sony this receiver was only 4K passthrough capable, which actually didn't even work, I had to connect shield directly to TV and use ARC for sound.
Second, I purchased an Onkyo Thank you-NR636 7.2 Ch -- which is advertised as 4K passthrough and 4K upscale capable. I still have the HDMI blink, but now it is not as often (2-3 times) per day.
The TV I'm using is a Vizio M50-C1 and is 4K HDMI 2.0 HDCP 2.2.
It has 4 30Hz HDMI ports and 1 60Hz HDMI port.
The only way I can get ULTRA 4K to play from Netflix is to connect it to the 60Hz port.
The other 30Hz ports are labeled 4K, and when connected will play with audio/video but will not broadcast in 4K. I do not understand this, so if anyone could shed some light that would be great. (I've tried every troubleshooting step I could think of) ie. unplugging all cables and plugging them back in sequence. After connection unplugging the power on the Shield TV and re plug. (Same with receiver and TV) I've tried other sources on the receiver and tried every HDMI port/input.
So I'm thinking of returning this Onkyo Receiver and purchasing a better/more expensive one. I would appreciate anyones feedback on their experience with the Nvidia Shield TV and 4K Receiver/TV.
Has anyone been able to get full 60Hz 4K and 720/1080 Upscaling from Receiver to TV to operate without any problems?
Are there any Receivers you could recommend to me that can handle this properly? Thanks for your help.

I cant answer your question directly as I haven't used 4k receivers, but have you considered that the HDMI cable could be faulty?

Unfortunately I already replaced both the HDMI cables with brand new gold plated HDMI 2.0 4K cables.

I might be able to shed some light.
Firstly it doesn't sound like your HDMI cable. There's actually no such thing as a HDMI 2.0 cable. It's the devices that are HDMI 2.0, and will work with any high speed HDMI cable.
Always plug a 4K device into a 60hz HDMI if possible. That way if any of the apps, or even the home screen want to run at 50hz or 60hz you won't experience a problem. Obviously if it's plugged into the 30hz port, the picture will disappear when the device outputs anything above 30hz.
You don't actually want your AVR to upscale your picture. Your 4K TV will do it automatically, and TV's generally do a better job than AVR's.
As for the HDMI blink, I'm not entirely sure (I've not actually plugged my shield into my 4K TV yet) it could be when the system switches resolutions, eg 4K to 1080p. The screen needs a little time to process the new source. My TV does that when my PC is hooked up, and I switch between a 4K desktop environment and a 1080p game.
If it's any help my AVR has no problem with any 4K material I've thrown at it. I use a Pioneer VSX 930.

The Shield TV, like all modern Nvidia devices, has a built in upscaler. No need for an external one and in fact, extra processing is likely to degrade gaming experience.
Using ARC is actually a good solution although that has the disadvantage of requiring the TV to be on just to listen to music.

martyn3000 said:
I might be able to shed some light.
Firstly it doesn't sound like your HDMI cable. There's actually no such thing as a HDMI 2.0 cable. It's the devices that are HDMI 2.0, and will work with any high speed HDMI cable.
Always plug a 4K device into a 60hz HDMI if possible. That way if any of the apps, or even the home screen want to run at 50hz or 60hz you won't experience a problem. Obviously if it's plugged into the 30hz port, the picture will disappear when the device outputs anything above 30hz.
You don't actually want your AVR to upscale your picture. Your 4K TV will do it automatically, and TV's generally do a better job than AVR's.
As for the HDMI blink, I'm not entirely sure (I've not actually plugged my shield into my 4K TV yet) it could be when the system switches resolutions, eg 4K to 1080p. The screen needs a little time to process the new source. My TV does that when my PC is hooked up, and I switch between a 4K desktop environment and a 1080p game.
If it's any help my AVR has no problem with any 4K material I've thrown at it. I use a Pioneer VSX 930.
Click to expand...
Click to collapse
Thank you for the information. It's actually really helpful. Those were all things I was wondering but not sure. Another question for you; I primarily use the shield remote and not the controller. If I have the shield connected to the receiver with pass through, and I try to adjust the volume with the shield remote it does not work. It says this app is set for surround sound please use the tv remote to adjust the volume. Is this normal? On my previous receiver that didn't happen. I could adjust the volume with the shield remote. Any thoughts?

NiHaoMike said:
The Shield TV, like all modern Nvidia devices, has a built in upscaler. No need for an external one and in fact, extra processing is likely to degrade gaming experience.
Using ARC is actually a good solution although that has the disadvantage of requiring the TV to be on just to listen to music.
Click to expand...
Click to collapse
The arc solution does work. I get 4K video etc. but it still has the HDMI blink when playing non 4K content. The only solution so far I have found us to use the 30hz input on the TV, which eliminates the HDMI blink. Then when I way to watch 4K content, switch it back to the 60hz port.
I haven't tried changing the Nvidia HDMI settings to use the (less than 60hz) option. I think it's 27hz or something like that.

Does the TV work fine with another 4K source like a PC? You might also want to try a shorter and/or different brand of HDMI cable.

I have t tried another source. I'm not even sure my PC does 4K. Would I need a 4K graphics card? I will definitive try a different cable. I had previously used a gold plated cable that was a few years old, and that's when I noticed the HDMI blink. So I purchased two new ones from Amazon. I'm pretty sure they are the right ones, but would like to reassure if anyone knows.
https://www.amazon.com/gp/product/B00NQ9OQU2/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

those should work, but if you are looking for a great AV receiver to use with this, I just bought a yamaha 2050, and everything works great!
http://www.amazon.com/Yamaha-RX-A2050-9-2-Channel-MusicCast-Bluetooth/dp/B00YMN6E7O

mikie00mike said:
Thank you for the information. It's actually really helpful. Those were all things I was wondering but not sure. Another question for you; I primarily use the shield remote and not the controller. If I have the shield connected to the receiver with pass through, and I try to adjust the volume with the shield remote it does not work. It says this app is set for surround sound please use the tv remote to adjust the volume. Is this normal? On my previous receiver that didn't happen. I could adjust the volume with the shield remote. Any thoughts?
Click to expand...
Click to collapse
HDMI control is a fickle beast. I find it works with some devices and not others. It could just be the combination of Shield and AVR you currently have.
I wouldn't be changing your AVR primarily on it's ability to function with your Shield though.

mikie00mike said:
I have t tried another source. I'm not even sure my PC does 4K. Would I need a 4K graphics card? I will definitive try a different cable. I had previously used a gold plated cable that was a few years old, and that's when I noticed the HDMI blink. So I purchased two new ones from Amazon. I'm pretty sure they are the right ones, but would like to reassure if anyone knows.
https://www.amazon.com/gp/product/B00NQ9OQU2/ref=oh_aui_search_detailpage?ie=UTF8&psc=1
Click to expand...
Click to collapse
If you have a 650 or above GPU (Kepler), it supports 4K output.

I have just overcome some 4k UHD issues with my Shield TV which are similar to the ones you described.
The main problem is HDCP 2.2....
This is what I found out.
Some time last year the HDCP standards were changed to require any 4K 60hz display to only accept a 4K 60hz UHD signal if it was wrapped in HDCP 2.2. Put simply - this means if any device in the connectivity chain is not HDCP 2.2 compatable you will not get a 4K 60hz UHD picture on your display.
For me this was a problem because my HDMI 4K UHD switch was not HDCP 2.2, and my LG 55EG960v refused the non-hdcp2.2 signal, so the shield TV would auto re-connect @ 1080p beacuse the connectivity chain was incompatible....
4K UHD Netflix requires HDCP 2.2, which is why it will only connect/work on the single HDMI input on your TV rated for 4k 60hz hdcp2.2...
The only way to guarantee a working 4K 60hz UHD signal is to ensure all your equipment is HDCP2.2 certified, or do some clever duplex routing.
Unitl this year HDCP2.2 equipment at reasonable prices was very scarce, but LIGAWO is a german manufactuer who seems to have just released a whole range of HDCP2.2 routers/switches/splitters etc (at reasonable consumer level prices).... I am sure there will be many more suppliers soon.
The rule of thumb I would use is - Unless the specification clearly states the device/equipment is HDCP2.2 compatable - don't go near it.....
I really, really hate DRM....
PS: It sounds like may not need to replace your expensive AV reciever, and what you want to achieve could be done through duplex routing. Happy to have a PM discussion if that would help. I currently run 5 consoles, 1 STB, 1Shield TV, 1 PC, and Chromecast audio, all with a Yamaha DSP Soundbar/Reciever (which is only HDMI 1.4 compatable), into 1 TV, and still can get 4k UHD 60hz + 7.1 HD audio.... So it can be done without replacing your AV reciever.

THIS IS AWESOME!! Thanks so much for this. Would you mind if I PM you later tonight when I get home from work? So would I also need a new router? Right now I have an Asus RTAC66U dual band. I also have a WD My Cloud EX4 that I stream videos from, would that need to be replaced also? I will PM you later if ok. Thanks again.
MintyTrebor said:
I have just overcome some 4k UHD issues with my Shield TV which are similar to the ones you described.
The main problem is HDCP 2.2....
This is what I found out.
Some time last year the HDCP standards were changed to require any 4K 60hz display to only accept a 4K 60hz UHD signal if it was wrapped in HDCP 2.2. Put simply - this means if any device in the connectivity chain is not HDCP 2.2 compatable you will not get a 4K 60hz UHD picture on your display.
For me this was a problem because my HDMI 4K UHD switch was not HDCP 2.2, and my LG 55EG960v refused the non-hdcp2.2 signal, so the shield TV would auto re-connect @ 1080p beacuse the connectivity chain was incompatible....
4K UHD Netflix requires HDCP 2.2, which is why it will only connect/work on the single HDMI input on your TV rated for 4k 60hz hdcp2.2...
The only way to guarantee a working 4K 60hz UHD signal is to ensure all your equipment is HDCP2.2 certified, or do some clever duplex routing.
Unitl this year HDCP2.2 equipment at reasonable prices was very scarce, but LIGAWO is a german manufactuer who seems to have just released a whole range of HDCP2.2 routers/switches/splitters etc (at reasonable consumer level prices).... I am sure there will be many more suppliers soon.
The rule of thumb I would use is - Unless the specification clearly states the device/equipment is HDCP2.2 compatable - don't go near it.....
I really, really hate DRM....
PS: It sounds like may not need to replace your expensive AV reciever, and what you want to achieve could be done through duplex routing. Happy to have a PM discussion if that would help. I currently run 5 consoles, 1 STB, 1Shield TV, 1 PC, and Chromecast audio, all with a Yamaha DSP Soundbar/Reciever (which is only HDMI 1.4 compatable), into 1 TV, and still can get 4k UHD 60hz + 7.1 HD audio.... So it can be done without replacing your AV reciever.
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So does this mean 650 or above GPU is for the receiver or media player? When you say 650 does that handle 4K passthrough, as well as full 4K upscaling from 480/720/1080p content?
NiHaoMike said:
If you have a 650 or above GPU (Kepler), it supports 4K output.
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In the PC you're using as a source, to rule out the Shield as the problem. And yes, any Kepler or newer GPU (including the one built into the Shield) will upscale all the way to 4K, although the smaller ones won't be able to handle the most advanced algorithms. But unless you're a hardcore videophile, you'll be hard pressed to tell the difference between how well a high end GPU upscales as opposed to how well a smaller GPU upscales. Not surprising given that image scaling is just one of the most fundamental parts of 3D rendering.

mikie00mike said:
THIS IS AWESOME!! Thanks so much for this. Would you mind if I PM you later tonight when I get home from work? So would I also need a new router? Right now I have an Asus RTAC66U dual band. I also have a WD My Cloud EX4 that I stream videos from, would that need to be replaced also? I will PM you later if ok. Thanks again.
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I pm'd you some stuff.

Minty or Mike may I get a copy also please?
Minty I PMd you
Thanks!
mikie00mike said:
THIS IS AWESOME!! Thanks so much for this. Would you mind if I PM you later tonight when I get home from work? So would I also need a new router? Right now I have an Asus RTAC66U dual band. I also have a WD My Cloud EX4 that I stream videos from, would that need to be replaced also? I will PM you later if ok. Thanks again.
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thruster999 said:
Minty or Mike may I get a copy also please?
Minty I PMd you
Thanks!
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I have updated my config since I sent the details last, but I still duplex (or send multiple signals of the same HDMI source) to bypass the HDCP restrictions so I can continue to use my older soundbar. Picture with notes attached. Shout if you need anything more.

Cannot play Netflix with 4K @ 60hz for HDMI

I just switched to using a new TV over the weekend that's (finally!) 4k.
If it matters, the TV is the bleeding new Vizio P65-C1 also a good write up on the TV can be found here.
When I plug the Shield TV directly into the TV via HDMI and go to the Shield's settings then HDMI, it detects and shows (Recommended) next to 4K 60hz, which is what I set it to.
I can play YouTube 4K videos, I can watch anything I want without issue on Plex or Kodi, I can play all of my usual Shield exclusive games like Doom 3 or Portal without issue but for whatever reason, Netflix will just not play anything. Not just 4K/UHD content, just any content. I can move around through the Netflix menus and browse for what I want to watch without issue but when I try to actually play something it has no audio and freezes and might jump forward in broken increments or will be 100% frozen on the screen. I can stop it without issue and the app is otherwise responsive and not frozen.
I can Cast Netflix content to my Shield TV and it works without issue also. Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
It's only when I try using the Netflix app that is built-in.
The thing I noticed when I Cast vs the native app is it shows a loading progress screen and can take a few seconds depending on the contents quality to hit 100% then start playing. It seems like the native Netflix app is not trying to cache the content and seems like it's trying to direct stream it, which it cannot keep up with for some reason.
The same happens with cartoons, older shows that at best are available in 1080P like X-files or of course UHD/4K content. There is no different in the behavior between the different source videos in the native app.
I have already created a support request directly with Nvidia but wanted to see if others have encountered this as well and have any suggestions on what I can try to fix it?

Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.

Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720

MrBungle67 said:
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
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It was a beautiful pollen coated day today
I checked and sure enough the TV does support HDCP2.2. Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade. Makes me wonder if that'll fix this once it's available.
I'm still going back and forth with Nvidia as well but so far nothing other than answering some questions and sending them some logs.

From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
reTARDIS said:
Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade.
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Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.

the.teejster said:
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
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Ah, good catch. I'm not as up to date on the HDMI specs/standards these days.
I'm guessing then that HDCP2.2 should work out of the box though but will contact Vizio support to confirm.

Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?

MrBungle67 said:
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
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According to Vizio's support "The tv supports HDCP 2.2 on all HDMI ports" so I'm not sure. The manual does not detail specific ports at all for HDCP.

@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.

oracleicom said:
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
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Interesting find. I'll test that on mine this evening.

@oracleicom I just tried this and confirmed it works for me as well. I send an update to Nvidia with this info to see what they have to say. Thanks for the workaround. It's not perfect but will do for the short term.

I would make sure you have a HDMI 2.0 cable (18Gb/sec), that's the only one that supports 4K @ 60fps with 4:4:4 chroma (color).
Use a port on the tv that supports HDMI 2.0.

I am having the same issue with Nvidia Shield and and the same TV. I was so excited when I got it today. I can also make it go with changing it english from 5.1. I had the Shield hooked up to a previous Vizio 4k TV and there was no issue. I am talking to Vizio support now and they want to blame the Shield even though it works fine with their previous 4K TV.
I also tested with my Nexus Player and it has the same issue.

@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.

Correction, both Google Play Movies & TV and Netflix have the issue. Nvidia is saying it is Vizio's issue and Vizio is saying it is Nvidia's issue. I pointed out the Nexus Player has the same issue with the new Vizio and they have not replied.

reverik said:
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
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They've really not given any indication that they have a clear understanding on what is happening and every time I ask for an update, if they reply at all, it's just to say that they're still researching the issue.
They recently suggested that I test the following.
SHIELD TV HDMI out -> Vizio P65-C1 -> Vizio P65-C1 HDMI ARC to Pioneer SC-1522K
Initially, I didn't think this would work as I had thought TV's did not output anything via HDMI and could only input but after doing some further reading today into HDMI and ARC, I think it might work to output just audio from my TV via HDMI to the receiver using one of the HDMI ports that supports ARC but I have not yet tried this.
As a backup solution, I just ordered this USB to Optical audio adapter last night that others have said works with the Shield TV to output audio via USB to TOSLINK. The device includes a TOSLINK to SPDIF adapter. I plan on just using this to output SPDIF directly to my receiver to bypass the Vizio TV to see if this resolves the issue or not. I will update later once I've tested it out.
I'll report back my findings with both test.

Update: The same issue exist with the USB to SPDIF/Optical adapter straight into the SPDIF/Optical input on my receiver (bypassing the TV for audio).
I'm at a loss for what to try next and the issue has not gone away.

Update: I figured out how to make ARC via HDMI work from my TV to my receiver over the weekend and am now only using audio out for all devices connect to my TV via HDMI then out via the ARC HDMI port on my TV (HDMI 1) and into the ARC input on my Pioneer receiver. While audio works without issue for any connected device and the Shield TV in general, the same issue exist as before with 5.1 audio playback from Netflix on the Shield TV.
I also did a factory reset on my Shield TV this past weekend but sadly it didn't change/fix the issue which still persist.
I just cast to my TV now for Netflix and avoid using the Netflix app on the Shield TV.