Smart Pay stopped working - Google Pixel 4 Questions & Answers

Hi All,
Just wondering if the inability to use smart pay on my Pixel 4 coincided with the swollen battery and its subsequent replacement. Has any one else experienced this and/or have a fix for it? Using smart pay or Google Wallet hasn't worked for about 2 years and it just dawned on me that this was about the time I replaced my battery. There is only one ribbon connector on the battery that I recall, and I know this was installed right. The phone has been working fine, other than no ability to use my phone to make smart payments any more. It used to work just fine on this same phone once upon a time. It is definitely not an issue with my bank(s) or cards, and Google support has no answers. The prerequisites for enabling Google Wallet and setting up tap to pay show checks across the board. Any assistance would really be appreciated! Many thanks in advance
Des

defyanse said:
Hi All,
Just wondering if the inability to use smart pay on my Pixel 4 coincided with the swollen battery and its subsequent replacement. Has any one else experienced this and/or have a fix for it? Using smart pay or Google Wallet hasn't worked for about 2 years and it just dawned on me that this was about the time I replaced my battery. There is only one ribbon connector on the battery that I recall, and I know this was installed right. The phone has been working fine, other than no ability to use my phone to make smart payments any more. It used to work just fine on this same phone once upon a time. It is definitely not an issue with my bank(s) or cards, and Google support has no answers. The prerequisites for enabling Google Wallet and setting up tap to pay show checks across the board. Any assistance would really be appreciated! Many thanks in advance
Des
Click to expand...
Click to collapse
Can you provide more details? Does Wallet specifically say you can't use tap to pay, or do you mean NFC readers don't read your phone?
It's entirely possible that a swollen battery could damage or break the connections of the NFC coil antenna in the rear cover.

V0latyle said:
Can you provide more details? Does Wallet specifically say you can't use tap to pay, or do you mean NFC readers don't read your phone?
It's entirely possible that a swollen battery could damage or break the connections of the NFC coil antenna in the rear cover.
Click to expand...
Click to collapse
I'm not sure about any other NFC capability. I don't use this function typically except for Google Pay, when that worked. There are no error msgs or any kind of response from the phone at all. It simply doesn't read or respond to any smart pay terminal. The defective battery was swollen enough to lift the cover off the phone. I simply gently peeled the cover off and replaced that battery with a new one. I didn't notice any kind of device, coil or connection on the cover, but then I wasn't looking for one either. I simply replaced the cover, same adhesive and all right back over the new battery.

defyanse said:
I'm not sure about any other NFC capability. I don't use this function typically except for Google Pay, when that worked. There are no error msgs or any kind of response from the phone at all. It simply doesn't read or respond to any smart pay terminal. The defective battery was swollen enough to lift the cover off the phone. I simply gently peeled the cover off and replaced that battery with a new one. I didn't notice any kind of device, coil or connection on the cover, but then I wasn't looking for one either. I simply replaced the cover, same adhesive and all right back over the new battery.
Click to expand...
Click to collapse
Yeah, I bet the NFC antenna is borked.

V0latyle said:
Yeah, I bet the NFC antenna is borked.
Click to expand...
Click to collapse
lol. Ok. I'm sure I could pry the battery cover off easy enough, but is a 'borked' antenna repairable? Do love that term new addition to my lexicon.

defyanse said:
lol. Ok. I'm sure I could pry the battery cover off easy enough, but is a 'borked' antenna repairable? Do love that term new addition to my lexicon.
Click to expand...
Click to collapse
You can blame my wife, she likes to use weird terms like "motorpickle", "hecalopter", etc
Most likely not repairable, you'll have to replace it. I think it's integral with the rear cover.

V0latyle said:
You can blame my wife, she likes to use weird terms like "motorpickle", "hecalopter", etc
Most likely not repairable, you'll have to replace it. I think it's integral with the rear cover.
Click to expand...
Click to collapse
Hahaha. Well borked takes the prize in my book. So you reckon a new cover then, not a new battery. I'll seek one out and code this as 'mission unbork'.
Thanks a bunch for your feedback!

Related

Recommendation's for ARIA repair's

I recently sent my daughters ARIA in for a screen replacement. The repair shop was in Texas and did a good replacement (of the screen) but messed up the phone. Sense we have gotten the phone back the proximity sensor only works in extremely bright light (the repair shop says it was faulty when it came into their shop and that I would have to pay to have it repaired). At times it won't come back on unless the battery is removed. I have been reading that the prox sensor is a somewhat sensitive item with HTC's. It would appear this is a common problem after repair, with many HTC models. Does anybody have steps on how to rectify this problem or does anybody recommend a repair service that is know to be able to fix this issue?
That sucks that they are not taking responsibility for the problem, especially since it is actually a pretty common issue for the proximity sensor to stop working properly after replacing the digitizer. I doubt the sensor itself is damaged. Most likely the problem is that they didn't get everything lined up exactly right when they put the new digitizer on.
If I were you, I'd probably try to force their hand and make them fix it, but if you can't get them to do it without having to pay for it, then instead you might consider disabling the proximity sensor on the phone. A less drastic thing you can do is to set the phone so that the proximity sensor is only used when the phone is held vertically (i.e. up to your ear) and not horizontally (like when you're holding and looking at the screen). This is possible with the CM6/CM7 ROMs but I don't know if it is in the Sense ROMs.
Is your phone rooted? If not, are you willing to root it for this purpose?
drumist said:
That sucks that they are not taking responsibility for the problem, especially since it is actually a pretty common issue for the proximity sensor to stop working properly after replacing the digitizer. I doubt the sensor itself is damaged. Most likely the problem is that they didn't get everything lined up exactly right when they put the new digitizer on.
If I were you, I'd probably try to force their hand and make them fix it, but if you can't get them to do it without having to pay for it
Click to expand...
Click to collapse
Agreed what i did, because of there lack of offering to fix there problem, was put a claim in through paypa.l Paypal then, made them refund my payment. So having them fix it now, is out of the question!
drumist said:
you might consider disabling the proximity sensor on the phone
Click to expand...
Click to collapse
So there is no way for me to fix the sensor, nor have it fixed?
drumist said:
This is possible with the CM6/CM7 ROMs but I don't know if it is in the Sense ROMs.
Click to expand...
Click to collapse
It's NOT part of sense
drumist said:
Is your phone rooted? If not, are you willing to root it for this purpose?
Click to expand...
Click to collapse
Well yes and no, with the problems involved, I needed to purchase another one for my daughter so I am trying to fix this one to resell it
If I'm not mistaken there was a post up a while back where someone posted the htc authorized repair centers list you could try searching around for that I can't tell you what it would cost but it's worth a try.
Sent from my Liberty
tomween1 said:
So there is no way for me to fix the sensor, nor have it fixed?
Click to expand...
Click to collapse
Oh, yeah. You can take the digitizer off yourself and probably make sure everything is lined up properly, put it back on, and see if it works. But some people aren't comfortable doing this because it can be pretty tough to not leave fingerprints or dust underneath, etc. You can also just try taking it to another repair center and see if they can do it. It wouldn't require buying any new parts (since you already have a replacement digitizer) so it might not be too expensive to do.
Check some of the other threads in this forum -- I'm pretty sure there are a few that talk about how to remove and replace the digitizer. You might look at those to see if you think it's something you trust yourself to do.

FP scanner replacement..

My FP scanner stopped working recently...figured it was software related so i went ahead and wiped the stats..restarted, installed new custom rom...no cigar.
I have dropped my phone in water so im assuming its water damage.
Anyone got any ideas where i can get a replacement and get it fixed?
Thanks!
Same here, I can't find a solution at all. Flashing new roms dont fix it neither does wiping data
Sent from my MB860 using XDA App
jackdonogy said:
My FP scanner stopped working recently...figured it was software related so i went ahead and wiped the stats..restarted, installed new custom rom...no cigar.
I have dropped my phone in water so im assuming its water damage.
Anyone got any ideas where i can get a replacement and get it fixed?
Thanks!
Click to expand...
Click to collapse
If water has affected the hardware, i doubt that you can ever fix this problem( if i were you, i would dismantle the phone and try and clean-and completely dry any water off it- the FP scanner and see if it works....but i would not advise you to do such a thing if you are not comfortable with it).
If, however it's a software issue, Flashing a new ROM would have fixed this problem.
The good news here though is that you can use the traditional lock, which many Atrix users prefer over the FP scanner.
another option is too look for a bricked phone or one with a cracked screen for parts to replace the FP scanner.
funny thing about water damage....i dropped it in may...literally 3 months ago..and now its causing an issue...guess i have to live with no FP scanner..
cellulardr.com
Just got a replacement from them for about $30 with the back as well for good measure. Friend from the US shipped it up here to save.
my old one actually does work haven't determined why my sensor gives me issues (off balance so it records swipes that aren't happening - not sure what the cause is cause it just goes away after some adjustment). the point being you are in toronto so you can have mine for $10 and i would install it as well.
y2whisper said:
cellulardr.com
Just got a replacement from them for about $30 with the back as well for good measure. Friend from the US shipped it up here to save.
my old one actually does work haven't determined why my sensor gives me issues (off balance so it records swipes that aren't happening - not sure what the cause is cause it just goes away after some adjustment). the point being you are in toronto so you can have mine for $10 and i would install it as well.
Click to expand...
Click to collapse
so i need these two things:
http://www.cellulardr.com/proddetail.php?prod=01006796003
http://www.cellulardr.com/proddetail.php?prod=01006645001
How easy was it to replace the FP scanner?
y2whisper said:
cellulardr.com
Just got a replacement from them for about $30 with the back as well for good measure. Friend from the US shipped it up here to save.
my old one actually does work haven't determined why my sensor gives me issues (off balance so it records swipes that aren't happening - not sure what the cause is cause it just goes away after some adjustment). the point being you are in toronto so you can have mine for $10 and i would install it as well.
Click to expand...
Click to collapse
Great! Let's meet up. I've pm'ed u. Hit me back. Thanks!
Sent from my MB860 using XDA Premium App
andy2na said:
so i need these two things:
http://www.cellulardr.com/proddetail.php?prod=01006796003
http://www.cellulardr.com/proddetail.php?prod=01006645001
How easy was it to replace the FP scanner?
Click to expand...
Click to collapse
you might not need both, but to be safe spend the extra $5. I haven't used the one I bought since it appears to be working fine.
This phone is very easy to torn apart.
yeah its actually one of the easiest out there
http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
you won't have to go beyond step 6 for this repair.
There is an onlilne outfit that supplies replacement parts for the Atrix, but doing so is not for the faint of heart.. The site is located at www.repairsuniverse.com
I considered going through them to replace my glass when it lost a battle with gravity and a concrete slab, and noticed at the time, they have just about any part that you could need, including the board that contains the FP scanner.
y2whisper said:
you might not need both, but to be safe spend the extra $5. I haven't used the one I bought since it appears to be working fine.
Click to expand...
Click to collapse
The sticker like cover of my scanner is peeling away. Is this the same as the cover that they have for sale?
you mean the black put your finger against? the cover is actually underneath that.
borgib said:
The sticker like cover of my scanner is peeling away. Is this the same as the cover that they have for sale?
Click to expand...
Click to collapse
y2whisper said:
you mean the black put your finger against? the cover is actually underneath that.
Click to expand...
Click to collapse
I bought it before I saw your post. You are right. The cover actually rests underneath the FP scanner itself.
In stead of buying the entire scanner, what I did was super glue the sticker back down. It's not exactly pretty, but the scanner still works flawlessly.

Possible solution to GPS problem on Nexus S

Hi,
i've tried just about anything to improve GPS singal on my Nexus S, i was so desperate i even thinked about selling it. But by accident i've found something interesting.
When you remove battery cover signal from GPS is really good, usable even indoors 1-2 meters from window. When you put cover back - it suddenly drops. Here's the best part - when i use different cover directly on the back of the phone, WITHOUT original battery cover (i have thick back case which you put on battery cover, anti scratch thing) signal was just as fine as without any cover!
Then i tried covering back of the phone with a case from another phone (Galaxy S) and signal was fine.
So the culprit is NFC spiral which is sticked to the battery cover. I'd like to take it off, but im not sure if it is possible to stcik it back in case of RMA or something.
I'd like you to try this simple experiment and tell me if your phones suffer from the same thing.
Thanks
hmm interesting
Lol wow with cover on I get 2-3 .. without cover 3-4.5 ... lol
Sent from my Nexus S using xda premium
YourMainDude said:
Lol wow with cover on I get 2-3 .. without cover 3-4.5 ... lol
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
What about turning NFC off?
Today i took off NFC antenna and it didn't work, which is strange. Now the culprit is whole battery cover. As i said i tried different cases and GPS was working fine with them.
Hello,
in our german community we discuss this problem, too. The Problem isn't the NFC antenna, it's the backcover! Some user tried with another cover from ebay: http://www.ebay.de/itm/250846706756?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649 and this seems to work better!
Here is a link to the original thread (in german!) http://www.android-hilfe.de/nexus-s-forum/98979-probleme-mit-gps-fix-ab-2-3-4-a-19.html#post2080524
Best regards
Handymeister
Handymeister said:
Hello,
in our german community we discuss this problem, too. The Problem isn't the NFC antenna, it's the backcover! Some user tried with another cover from ebay: http://www.ebay.de/itm/250846706756?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649 and this seems to work better!
Here is a link to the original thread (in german!) http://www.android-hilfe.de/nexus-s-forum/98979-probleme-mit-gps-fix-ab-2-3-4-a-19.html#post2080524
Best regards
Handymeister
Click to expand...
Click to collapse
Yup, that exactly what i considered. It's really funny, because original battery cover is making GPS works like s**t.
If that cover form ebay is really working i might consider buying it, i'll try to read original thread, thanks.
Have you tried that cover? My German isn't that great and neither is google translate. But from what i read this is really working, but i don't know how well.
im guessing NFC wont work without the stock battery cover
when did this GPS problem started?
it must be new...
uberberben said:
Hi,
i've tried just about anything to improve GPS singal on my Nexus S, i was so desperate i even thinked about selling it. But by accident i've found something interesting.
When you remove battery cover signal from GPS is really good, usable even indoors 1-2 meters from window. When you put cover back - it suddenly drops. Here's the best part - when i use different cover directly on the back of the phone, WITHOUT original battery cover (i have thick back case which you put on battery cover, anti scratch thing) signal was just as fine as without any cover!
Then i tried covering back of the phone with a case from another phone (Galaxy S) and signal was fine.
So the culprit is NFC spiral which is sticked to the battery cover. I'd like to take it off, but im not sure if it is possible to stcik it back in case of RMA or something.
I'd like you to try this simple experiment and tell me if your phones suffer from the same thing.
Thanks
Click to expand...
Click to collapse
praveenmarkandu said:
im guessing NFC wont work without the stock battery cover
Click to expand...
Click to collapse
it will not work without the original back cover
that is the antennae
uberberben said:
Today i took off NFC antenna and it didn't work, which is strange. Now the culprit is whole battery cover. As i said i tried different cases and GPS was working fine with them.
Click to expand...
Click to collapse
Hehe. Put your NFC antenna back on. Google wallet is awesome.
Hey guys
I have my Nexus S (Blandroid + Trinity T144) tested just now, and now I only realize the GPS unit is on the right side of the phone.
Take off your cover, you should see a black, duct-tape like module pasted on almost 3/4 of the right side of Nexus S (the side where power button is located). That should be the GPS unit.
Tested with cover on, landscape with right side of the phone pointed upwards, I gained a score of 40~41 in one or two of the satellite in my view (GPS Test by Chartcross Ltd). When I test it with cover off, I gained a score of 45~47 in a few of the satellite.
Conclusion is, if you need a better GPS signal, you will need to hold it landscape with camera pointing to the left. Portrait mode will not works too well I guess. I wonder how Apple products can gain locks near instantly.
that's what i always do when i want to use GPS for navigation, pull off the battery cover.
it's almost impossible to get a fix with the battery cover on.
Humm I really wanted to delete this post but there isn't an option
Wow, i tried to get gps fix in my home without cover and it work!

Official MOTO G Flip Case, messes up google maps!!! [UPDATE]

I bought the official flip case. It has a magnet in the front. Unfortunately Moto have used a rather powerful neodinium magnet. So, your phones magnetometer will follow the edge of the case around rather than true north!!!! This doesn't matter for gps navigation, but for on foot travel, and any augmented reality apps that use the compass this case will make the behave oddly.
I don't know what the long term effect on the phones compass will be, but I don't expect it to be good.
In addition, but for me I think it is a small risk, this magnet will be capable of damaging some computer storage mediums and possibly, wiping swipe card data...
I have no idea why they chose to use such an aggressive magnet. I can hang the phone from a metal bar with it, no problem.
Just thought I would share....
helppme said:
I bought the official flip case. It has a magnet in the front. Unfortunately Moto have used a rather powerful neodinium magnet. So, your phones magnetometer will follow the edge of the case around rather than true north!!!! This doesn't matter for gps navigation, but for on foot travel, and any augmented reality apps that use the compass this case will make the behave oddly.
I don't know what the long term effect on the phones compass will be, but I don't expect it to be good.
In addition, but for me I think it is a small risk, this magnet will be capable of damaging some computer storage mediums and possibly, wiping swipe card data...
I have no idea why they chose to use such an aggressive magnet. I can hang the phone from a metal bar with it, no problem.
Just thought I would share....
Click to expand...
Click to collapse
Good to know, i had my worries about this as well. Putting a magnet over the phone 24/7 didn't seem like a good idea
jaramigo said:
Good to know, i had my worries about this as well. Putting a magnet over the phone 24/7 didn't seem like a good idea
Click to expand...
Click to collapse
its great for storing your phone on the fridge door though.. wtf were Motorola and google thinking. I think I'm going to complain and see what they say
helppme said:
its great for storing your phone on the fridge door though.. wtf were Motorola and google thinking. I think I'm going to complain and see what they say
Click to expand...
Click to collapse
Yes sir, you should that. It is ridiculous to make such design mistake on an official case. I was about to buy one but after reading your story I am not sure anymore. Keep us posted.
Btw; you can contact Motorola via their official app Moto Care.
Glad to know, that I am not the only one who is concerned about that magnet. By the way there are two magnets. A weak one to trigger the screen on/off and a strong magnet to keep the case closed.
After removing the strong magnet you will be able to use the compass with the cover flipped to the backside.
https://www.youtube.com/watch?v=zYiSdys0zYg&feature=youtube_gdata_player
Edit: The strong magnet was on the lower third, where the cut is visible.
Gesendet von meinem XT1032 mit Tapatalk
TIL that official Moto accessory screws up Moto phone. But look at the good side: you can now keep it on your fridge door!
JoeSchmoe007 said:
TIL that official Moto accessory screws up Moto phone. But look at the good side: you can now keep it on your fridge door!
Click to expand...
Click to collapse
spoke to moto care. sent them screen shots of the magnetometer all messed up. They said they will get back to me, but no one else has reported issues... *cough* bull**** *cough...
I have noticed today that even when I remove the case, the magnetic sensor is all messed up. It seems after a week of use it has screwed up the sensors calibration (probably correctable)..
evidently, part of the cheap price is a lack of proper beta testing of the phone and accessories....
I have ordered one from amazon. Now I will sent it back. I have my concerns too so I wont even try it.
Sent from my XT1032 using xda app-developers app
helppme said:
It seems after a week of use it has screwed up the sensors calibration (probably correctable)..
Click to expand...
Click to collapse
With GPS Status from Play Store you can force recalibration.
.
I can also confirm this. I have a white flip case but stopped using it after a week as it got in the way. I just put it back on and sure enough my compass was exhibiting the same issue. How did they miss this?
Sent from my XT1032 using XDA Premium 4 mobile app
Recalibrating the compass with the GPS toolbox app seemed to have fix this issue for me
Sent from my XT1034 using Tapatalk
rec71 said:
I can also confirm this. I have a white flip case but stopped using it after a week as it got in the way. I just put it back on and sure enough my compass was exhibiting the same issue. How did they miss this?
Sent from my XT1032 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
there is a small metal square on the inside of the flip cases backcase. I 'think' this is intended to shield the sensor from the magnet when the case is open. It clearly is TOTALLY inadequate to the task. I'm speculating this is what the metal square is for, as it corresponds in position exactly with one of the magnets in the case door, and this metal square is not present on the normal back case..
Simply lazy design and testing... why does it even need a magnet to stay closed :/ its like closing a book with a magnet lol, they get along fine without them!!!!
helppme said:
spoke to moto care. sent them screen shots of the magnetometer all messed up. They said they will get back to me, but no one else has reported issues... *cough* bull**** *cough...
I have noticed today that even when I remove the case, the magnetic sensor is all messed up. It seems after a week of use it has screwed up the sensors calibration (probably correctable)..
evidently, part of the cheap price is a lack of proper beta testing of the phone and accessories....
Click to expand...
Click to collapse
Any update from moto care?
eddiem74 said:
Any update from moto care?
Click to expand...
Click to collapse
still waiting. Sent them a chaser..ill update
Thank you for contacting Motorola.
We regret that there is no possible solution. Compasses operate by magnetic field, and any interference with any compass magnet. There is no way around this.
If you are using a Motorola original case, rest assured that will not hurt your terminal. Imam to close the lid affects the compass but not strong enough to damage the terminal or delete any internal memory power. We apologize for the inconvenience.
jlmcr87 said:
Thank you for contacting Motorola.
We regret that there is no possible solution. Compasses operate by magnetic field, and any interference with any compass magnet. There is no way around this.
If you are using a Motorola original case, rest assured that will not hurt your terminal. Imam to close the lid affects the compass but not strong enough to damage the terminal or delete any internal memory power. We apologize for the inconvenience.
Click to expand...
Click to collapse
I don't understand, are you saying you work for motorola? was this a response you got from motorola??
Motorola cannot release an OFFICIAL ACCESSORY!! at a premium price (£20) that causes issues for the core functionality of the device. I will press the issue with motorola until they acknowledge their mistake and resolve to provide me with a refund, equivalent compensation or a replacement back cover that doesn't cause these problems.
Imagine if you bought a New car; You bought official seat covers for your car that the manufacturer heavily marketed to you, but they make the satnav useless. Do you think any car manufacturer would ever get away with this??
helppme said:
I don't understand, are you saying you work for motorola? was this a response you got from motorola??
Motorola cannot release an OFFICIAL ACCESSORY!! at a premium price (£20) that causes issues for the core functionality of the device. I will press the issue with motorola until they acknowledge their mistake and resolve to provide me with a refund, equivalent compensation or a replacement back cover that doesn't cause these problems.
Imagine if you bought a New car; You bought official seat covers for your car that the manufacturer heavily marketed to you, but they make the satnav useless. Do you think any car manufacturer would ever get away with this??
Click to expand...
Click to collapse
This is the response from Motorola.
helppme said:
....
Motorola cannot release an OFFICIAL ACCESSORY!! at a premium price (£20) that causes issues for the core functionality of the device. I will press the issue with motorola until they acknowledge their mistake and resolve to provide me with a refund, equivalent compensation or a replacement back cover that doesn't cause these problems.
Imagine if you bought a New car; You bought official seat covers for your car that the manufacturer heavily marketed to you, but they make the satnav useless. Do you think any car manufacturer would ever get away with this??
Click to expand...
Click to collapse
As long as the flip shell is folded completely over (so it is flush with the back) my wife's compass works flawlessly. It's actually better than my n4. As I only have one sample to go off of I'm not saying this issue is being over hyped but it isn't always an issue
ryan92084 said:
As long as the flip shell is folded completely over (so it is flush with the back) my wife's compass works flawlessly. It's actually better than my n4. As I only have one sample to go off of I'm not saying this issue is being over hyped but it isn't always an issue
Click to expand...
Click to collapse
I've tried it this way. If you fold it completely flat, and line it up to the millemeter, the compass works about 50% well. It generally adjusts to north, but it flicks back and forth between north and where the magnet is on the case. You can also see the gauss meter jumping around a lot.
I suspect the magnetic power of the magnets in the case vary a large amount they wont be very expensive ones after all..

Really strange screen issue

Hi all
So I just installed a few games on my Nexus 4 this evening and noticed some areas of the screen not responding. Its isolated to about a 1cm from the left on my screen. When I enable the "show touches" option under developer options I can see the ball jump when I move my finger over the area. Whats odd is that the very edge reports OK and I can swipe to Google Now without issue.
I was using PA with Franco and just as a test revered to stock and it seemed to work however after about 5 mins it went back to the same behaviour. Once again I installed my stock nandroid and now its just jumping like it was. So confused!
I guess some software is running and causing issue or the screen is over sensitive in that area me touching it is causing issue. Its worth noting that I changed the screen a few days ago so it could be the connectors but could it be isolated due to a connection?
bert682 said:
Hi all
So I just installed a few games on my Nexus 4 this evening and noticed some areas of the screen not responding. Its isolated to about a 1cm from the left on my screen. When I enable the "show touches" option under developer options I can see the ball jump when I move my finger over the area. Whats odd is that the very edge reports OK and I can swipe to Google Now without issue.
I was using PA with Franco and just as a test revered to stock and it seemed to work however after about 5 mins it went back to the same behaviour. Once again I installed my stock nandroid and now its just jumping like it was. So confused!
I guess some software is running and causing issue or the screen is over sensitive in that area me touching it is causing issue. Its worth noting that I changed the screen a few days ago so it could be the connectors but could it be isolated due to a connection?
Click to expand...
Click to collapse
Ok so I was able to use the old screen (cracked) in a frankenstein fashion and it works 100% of the time. The current seen seems to work for a while and then goes back to missing that area.
Will try and return for a replacement.
bert682 said:
Ok so I was able to use the old screen (cracked) in a frankenstein fashion and it works 100% of the time. The current seen seems to work for a while and then goes back to missing that area.
Will try and return for a replacement.
Click to expand...
Click to collapse
Update 3
So the issue has progressed to being intermittent. It will be broken for a few hours, then work OK for a few. This can happen at random,so, not plugged in as I suspect heat was an issue. I can get a text, its broken, pocket the phone and in 5 mins when I get the reply it can be working again.
Ive made a video of what its doing, notice the white dot "jump" when compared to the right.
https://drive.google.com/file/d/0B0i6bdx3f4lWd3VmTWZXM0tjMTQ/edit?usp=sharing
Any suggestions?
You need a different screen if you want to fix it.
bert682 said:
Update 3
So the issue has progressed to being intermittent. It will be broken for a few hours, then work OK for a few. This can happen at random,so, not plugged in as I suspect heat was an issue. I can get a text, its broken, pocket the phone and in 5 mins when I get the reply it can be working again.
Ive made a video of what its doing, notice the white dot "jump" when compared to the right.
https://drive.google.com/file/d/0B0i6bdx3f4lWd3VmTWZXM0tjMTQ/edit?usp=sharing
Any suggestions?
Click to expand...
Click to collapse
Check that the flex cable isn't damaged, dirty or loose before you bother with a replacement. Either way, you probably need a replacement screen
lopezk38 said:
Check that the flex cable isn't damaged, dirty or loose before you bother with a replacement. Either way, you probably need a replacement screen
Click to expand...
Click to collapse
Yea I took it all apart and while the new one was connected I was able to connect the old one, upside down etc. It worked OK. Did a bit of a blow and properly pressing down on the connectors.
I could accept the screen is at fault at return it but when the issue is not 100% of the time I know my luck will be that when it gets tested at the sellers end it will work, get sent back to me and be broken again.
Have some monitoring apps running now so I can tell of its heat. Since this side is away from the battery im less incluined to think its heat from that. The motherboard does run down that side so it could be something in that? Ever seen any reports of that getting too hot?
Could even be heat from the antenna cable somehow?
Strange that it spans the whole length though.
Ill risk the return I think, got a video of it being broken so will see what happens.
Run over to Radio Shack (or whatever the equivalent is in what ever country you're in - I don't know where you are) and find a product called Deoxit/Progold. Deoxit cleans the contacts from oxidation, Progold enhances conductivity. Or find something similar.
This stuff is great for blasting inside headphone jacks to get rid of the "scratching" when your plug gets moved around, to fix iffy USB connections, etc. A little goes a long way. I don't know if it'll solve your screen issues, but it's worth a try, and if it doesn't work, you can still use it on other things, so it's not a waste of money.
Planterz said:
Run over to Radio Shack (or whatever the equivalent is in what ever country you're in - I don't know where you are) and find a product called Deoxit/Progold. Deoxit cleans the contacts from oxidation, Progold enhances conductivity. Or find something similar.
This stuff is great for blasting inside headphone jacks to get rid of the "scratching" when your plug gets moved around, to fix iffy USB connections, etc. A little goes a long way. I don't know if it'll solve your screen issues, but it's worth a try, and if it doesn't work, you can still use it on other things, so it's not a waste of money.
Click to expand...
Click to collapse
Wow, that stuff isnt cheap. Lets hope a little does go a long way!
Thanks, have ordered a small bottle, will give it a go.
I noticed that my new screen is genuine LG (at least its stamped all over it) but the one I removed seems to be a 3rd party replacement. Its got some areas that "look cheap" in comparison. Its got a small foil coating over the flex cable where as the one I removed didnt. I assume its to protect and move heat away?
Few forum posts mention the use of 3rd party chargers....I have used a cheap one when I am in work. I have used in on my old HTC Desire HD and my Lumia 520 and never had an issue. Do you think it could have damaged the digitiser?
bert682 said:
Wow, that stuff isnt cheap. Lets hope a little does go a long way!
Thanks, have ordered a small bottle, will give it a go.
I noticed that my new screen is genuine LG (at least its stamped all over it) but the one I removed seems to be a 3rd party replacement. Its got some areas that "look cheap" in comparison. Its got a small foil coating over the flex cable where as the one I removed didnt. I assume its to protect and move heat away?
Few forum posts mention the use of 3rd party chargers....I have used a cheap one when I am in work. I have used in on my old HTC Desire HD and my Lumia 520 and never had an issue. Do you think it could have damaged the digitiser?
Click to expand...
Click to collapse
Interestingly enough , the original digitizer is wrapped with aluminum tape. Some knockoffs have a better cover in fact. They use a hard aluminum sheet instead of aluminum tape. Some knockoffs don't have that shielding which is bad because that tape is there to keep the IC from getting spammed with useless data by radio frequencies and such.
If you haven't dropped your device , i don'T think it is likely that there is a problem with the glass. It's most likely the IC.
You could transfer your old flex to your new glass which is easy but you need some seriously steady hands.
When you remove the glass from the frame , you will see the flex cable's contact zone. It's basically the part where it connects to the glass. If you heat that area up with a heat gun it's gonna come right off when the solder beneath melts. Take out the new one and the old one. You need a flathead tip for your solering iron , which is like a flathead screwdriver. Simply take some solder and spread that solder around the contact dots , don't worry it won't stick to the plastic but it will melt if you keep it at the same spot too much. When you're done spreading , there are two dots with which you can align your old flex cable to your new glass. Use some adhesive tape around the alignment dots and Align the dots with your flex cable (you'll know which dots when you see it because it's orange and kinda stands out) press it so the adhesive holds and then use your heat gun and melt the solder to the contact zone.
It's actually easier than it sounds.

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