My remote control does not work - Android TV General

Hi everybody
Suddenly the remote of my Chromecast 4 does not command the chromecast. I have found two solutions;
1) The first is remove the batteries of the remote while pressing home button and then insert the batteries until light flashes. But ligth don't flash in a gap of time of 5 minutoes . The green light is always on all the time
2) The most dangerous is reset the chromecast (In this case it won't be a trouble wether I have the control working but it does not work). I have two cell phones at home with Google tv control but I'm, afraid that if I made a hardware reset of the chromecast these android apps don't work and if remote does not work either I could not handle chromecast.
Any suggestion?
Thanks a lot

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kyrusdemnati said:
i am on the latest nvidia firmware for 16gb vulkan (put in an email request)
my controller was working yesterday when i set it up but this morning it has stopped, when i go to repair
shield accessories
add accessories
press the corresponding button until it flashes
i eventally get a controller with a question mark in it
i don't know why its no longer connecting?
can anyone advise?
also i have a fire tv remote (new one) that was working too and works over wifi, but that has stopped. as a reminder can anyone tell me how do i pair that, do i press the home button or the centre circle button when pairing?
thank you
Click to expand...
Click to collapse
https://shield.nvidia.com/connect#controller-help-1

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threehourshower said:
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Click to expand...
Click to collapse
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