controller does not connect - pressed nvidia icon, let it flash etc - Shield Android TV Q&A, Help & Troubleshooting

i am on the latest nvidia firmware for 16gb vulkan (put in an email request)
my controller was working yesterday when i set it up but this morning it has stopped, when i go to repair
shield accessories
add accessories
press the corresponding button until it flashes
i eventally get a controller with a question mark in it
i don't know why its no longer connecting?
can anyone advise?
also i have a fire tv remote (new one) that was working too and works over wifi, but that has stopped. as a reminder can anyone tell me how do i pair that, do i press the home button or the centre circle button when pairing?
thank you

kyrusdemnati said:
i am on the latest nvidia firmware for 16gb vulkan (put in an email request)
my controller was working yesterday when i set it up but this morning it has stopped, when i go to repair
shield accessories
add accessories
press the corresponding button until it flashes
i eventally get a controller with a question mark in it
i don't know why its no longer connecting?
can anyone advise?
also i have a fire tv remote (new one) that was working too and works over wifi, but that has stopped. as a reminder can anyone tell me how do i pair that, do i press the home button or the centre circle button when pairing?
thank you
Click to expand...
Click to collapse
https://shield.nvidia.com/connect#controller-help-1

Related

Remote, pressing up not working properly...

I've had the NP since Saturday and pressing up on the remote is no longer working correctly. I have to really mash the button hard in order to go up in menus. Kinda sucks, I guess I am going to have to get a replacement through warranty. I do have CEC on my TV and it picks up the NP so I can control it somewhat with my TVs remote. Anybody else having remote issues like this?
Also, I tried to pair a Wiimote this morning, it was discovered but couldn't pair.

Remote wont enter pairing mode?

Seems that recently my nexus player remote has just cropped out. Currently I'm using the android app as well as the HDMI-CEC functionality through the TV remote. Bluetooth on the player is functioning normally. The remote, no matter what, will not enter pairing mode when I hold the home and back buttons. The LED blinks three times in rapid succession and then nothing. Fresh batteries, nothing. Searched for it with other Bluetooth devices, nothing. What's up with my remote? Has this happened to anybody else? My player isn't even a year old yet :/
Did you find a solution to this? This just happened to me. Thought the batteries were dead but fresh batteries don't help.
Press and hold both the back button and the home key at the same time to enter pairing mode for the Nexus remote.
I've got the same problem, cant pair it anymore...
threehourshower said:
Seems that recently my nexus player remote has just cropped out. Currently I'm using the android app as well as the HDMI-CEC functionality through the TV remote. Bluetooth on the player is functioning normally. The remote, no matter what, will not enter pairing mode when I hold the home and back buttons. The LED blinks three times in rapid succession and then nothing. Fresh batteries, nothing. Searched for it with other Bluetooth devices, nothing. What's up with my remote? Has this happened to anybody else? My player isn't even a year old yet :/
Click to expand...
Click to collapse
Try to install Android TV remote app from Google Play to your phone or tablet.

Nvidia Shield TV (2015) random problems with Apps,Leanback UI and Controller buttons.

Hi Guys, After a random problem one day that included missing apps on the home screen and controller not functioning at all -- I did the following:
Memory card in card slot removed and re-inserted (32gb set as storage and many apps transferred to it freeing up the first 16gb). Rebooted shield and could now find apps , but controller was still only working via USB lead connected to Shield TV. Previously i had experienced similar problems and this had worked before, along with holding controller buttons for 20+ seconds to reset it.
Next step was:
I fully charged the controller as this had proved to be a problem a few times before when having strange controller issues. THIS WAS WHEN I REALISED the following also;
1) Had to input all account details again for Google account, Nvidia Account, You tube account, Steam account etc.etc..
2) Home button no longer works as the home button and also cannot double click to get the screen showing all open apps. It does make audio clicks as normal AND does show the streaming options/picture saving options when you long press it, (so the button is functioning of sorts.) I have since realised that the back button next to the Nvidia light button now works like the home button but you cannot double click it to show all open apps.
3) When I click on the google icon at the top left of the home screen next to the KB icon for voice searches. It does not work. ( though you tube speech searches work fine) It does accept searches after pressing the Nvidia button though when on the home screen.
4) The developer options in the settings menu were always on previously but, now it says that these options are on but "unavailable for this user" when pressed and are greyed out.
5) on/off sensor button on the top of the shield no longer works. (this is very similar to my wife Shield upstairs but hers is a 2017 model. She uses the remote or controller to turn off via the settings menu.
So......thinking of just resetting the Shield to factory settings and starting again but wanted advice before doing this and perhaps adding to the issues???
It seems to me that given all the different problems this is the only way??? My gut is actually telling me that it's an update that has happened and it has confused the 2017 model with mine???? or am I just seeing GHOSTS???
Any constructive advice would be appreciated.

[Help] Broken Screen for my PH-1

The screen is broken. I cannot see anything and cannot unlock the phone.
But I am sure the phone is work because I can still using the web Whatsapp.
Is there any adapter without app installing can output the screen to TV?
Or any dock / adapter support hdmi out (without app installation / usb debug mode enable) and mouse control so that I can backup the data?
I installed AnyDesk in my PH-1 but it only available when the app is open
Howerver, I cannot unlock the phone to open it
zckh said:
The screen is broken. I cannot see anything and cannot unlock the phone.
But I am sure the phone is work because I can still using the web Whatsapp.
Is there any adapter without app installing can output the screen to TV?
Or any dock / adapter support hdmi out (without app installation / usb debug mode enable) and mouse control so that I can backup the data?
I installed AnyDesk in my PH-1 but it only available when the app is open
Howerver, I cannot unlock the phone to open it
Click to expand...
Click to collapse
So you have black screen of death (BSD) ie software or you think it's actually physically broken eg screen cable disconnected etc?
Anyhow, have you tried forced reboot (Press and hold the Volume Down and the Power keys together for up to 10 seconds ) which will perform the simulated battery disconnect, also try without SIM card as this used to sometimes fix black screen issue on other phones.
You could try using a mouse with a USB OTG adapter with talkback turned on (long press both volume keys at the same time for 3 seconds, you might have to try a few times) ... then you should be able unlock phone & turn on anydesk. ,(Basically you move around by swipe right or left, or click mouse pointer once to move that area & once you hear the option you want then double click anywhere to select) (I'm assuming the otg mouse will still work with talkback on)
[if it's software issue then maybe screen will work in recovery ... but if screen doesn't work you'll have to be very very careful not to select a wrong option!]
zckh said:
The screen is broken. I cannot see anything and cannot unlock the phone.
But I am sure the phone is work because I can still using the web Whatsapp.
Is there any adapter without app installing can output the screen to TV?
Or any dock / adapter support hdmi out (without app installation / usb debug mode enable) and mouse control so that I can backup the data?
I installed AnyDesk in my PH-1 but it only available when the app is open
Howerver, I cannot unlock the phone to open it
Click to expand...
Click to collapse
You can use most any USB-C to HDMI adapter. If it works for a MacBook Pro with USB-C it will probably work for you.
No special software needed. It automatically mirrors the screen.
IronRoo said:
So you have black screen of death (BSD) ie software or you think it's actually physically broken eg screen cable disconnected etc?
Anyhow, have you tried forced reboot (Press and hold the Volume Down and the Power keys together for up to 10 seconds ) which will perform the simulated battery disconnect, also try without SIM card as this used to sometimes fix black screen issue on other phones.
You could try using a mouse with a USB OTG adapter with talkback turned on (long press both volume keys for 3 seconds, you might have to try a few times) ... then you should be able unlock phone & turn on anydesk. ,(Basically you move around by swipe right or left, or click mouse pointer once to move that area & once you hear the option you want then double click anywhere to select) (I'm assuming the otg mouse will still work with talkback on)
[if it's software issue then maybe screen will work in recovery ... but if screen doesn't work you'll have to be very very careful not to select a wrong option!]
Click to expand...
Click to collapse
Thanks for your reply. I am sure my phone is working because I can capture the screenshot and wait for auto upload to google photo.
OTG Mouse and keyboard is working, but no screen so I cannot unlock the phone.
tech_head said:
You can use most any USB-C to HDMI adapter. If it works for a MacBook Pro with USB-C it will probably work for you.
No special software needed. It automatically mirrors the screen.
Click to expand...
Click to collapse
Thanks for your reply. Just order it from Amazon.
zckh said:
Thanks for your reply. I am sure my phone is working because I can capture the screenshot and wait for auto upload to google photo.
OTG Mouse and keyboard is working, but no screen so I cannot unlock the phone.
Click to expand...
Click to collapse
so did talkback work with mouse pointer? You don't need to see screen it will "talk" to you so you know where you are on screen. Though using the HDMI adapter would be easier
IronRoo said:
so did talkback work with mouse pointer? You don't need to see screen it will "talk" to you so you know where you are on screen. Though using the HDMI adapter would be easier
Click to expand...
Click to collapse
No. Cannot active the talkback function by press Vol Up & Down
I tried to connect Travel Inspira usb-c => hdmi adapter with my broken PH-1 or new PH-1 (updated to Android P version). Both of them no signal show on TV / Monitor.
The PD power supply is necessary? Any setting should I set in PH-1?
zckh said:
No. Cannot active the talkback function by press Vol Up & Down
Click to expand...
Click to collapse
It worked with mine but maybe I changed the settings, as shown in screenshot, when I was messing with using the accessibility settings with an automation app, I can't remember what the default was now. Sorry.
Hope you get it working with usb adaptor.
[Update]
My broken's PH-1 does not work but OK for the newest PH-1
I get another adapter which is for Nintendo Switch use and it is work
However the screen is too narrow.
I guess it is because my screen is broken, the resolution goes wrong. (width of resolution was set to 130px)
By adjust the font text to smallest and go in "Developer Option", it is more better by changing the width of resolution to 400px
But it still have a navigation bar at the right hand side of the screen

My remote control does not work

Hi everybody
Suddenly the remote of my Chromecast 4 does not command the chromecast. I have found two solutions;
1) The first is remove the batteries of the remote while pressing home button and then insert the batteries until light flashes. But ligth don't flash in a gap of time of 5 minutoes . The green light is always on all the time
2) The most dangerous is reset the chromecast (In this case it won't be a trouble wether I have the control working but it does not work). I have two cell phones at home with Google tv control but I'm, afraid that if I made a hardware reset of the chromecast these android apps don't work and if remote does not work either I could not handle chromecast.
Any suggestion?
Thanks a lot
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