Related
My S5 does not connect to Mobile Data when I get disconnected from the WiFi and I have to restart my phone to use mobile data
How do I fix this issue?
MariosFFX said:
My S5 does not connect to Mobile Data when I get disconnected from the WiFi and I have to restart my phone to use mobile data
How do I fix this issue?
Click to expand...
Click to collapse
- Check the Settings > Wi-Fi > Advanced > Auto network switch?
- Or you may need to update to the latest firmware?
vndnguyen said:
- Check the Settings > Wi-Fi > Advanced > Auto network switch?
- Or you may need to update to the latest firmware?
Click to expand...
Click to collapse
It's always off!
Same for me
I am on EE in the UK using an S5 and this is my second one, have you found any fixes?
Elmer we have 2 S5s on EE with the same problem. One on 5.0 (has had the problem since Apr15) the other on 5.02 (has had the problem since Jan16). EE are slower than slow making updates available. EE blames Samsung; Samsung blames EE. Customer service is ABYSMAL. Very many people have this issue. And it isn't just EE or the UK.
Only ways round it is
Reboot
Engage / disengage Airplane mode
Under more networks, flip the data connection between 4G > 3G > 4G
possible way forward
RalphS said:
Elmer we have 2 S5s on EE with the same problem. One on 5.0 (has had the problem since Apr15) the other on 5.02 (has had the problem since Jan16). EE are slower than slow making updates available. EE blames Samsung; Samsung blames EE. Customer service is ABYSMAL. Very many people have this issue. And it isn't just EE or the UK.
Only ways round it is
Reboot
Engage / disengage Airplane mode
Under more networks, flip the data connection between 4G > 3G > 4G
Click to expand...
Click to collapse
Thanks for your reply, after finally receiving my letter of deadlock from EE after an 8 weeks wait the only offer to resolve the issue from EE was to swap for another S5. Therefore I have approached the communications ombudsman to resolve the issue they have agreed to represent me. In the meantime i have cancelled the remaining 6 months of my contract at a cost of £130 and started a new contract (S7). I am asking the ombudsman to claim back my early cancellation fee - if it works it may be a way forward for many others.
Hi Elmer. Thanks for your info.
It seems that loan phones from EE shops are non existent So I took my phone into Samsung's own service Centre in Wembley, but their 'fix' failed to fix.
If it helps, there is an EE community thread on this problem - Lollipop Update on S5: Intermittent mobile data. (Not sure if I can post 3rd party links here.)
My phone firmware is so out of date - a year behind without updates. 5.1 was a MAJOR security update, but EE failed in their duty to there customers to make it available. Android 6 for the S5 will be available shortly, but am not holding my breath that EE will act in a timely manner.....
Whether any of the non available updates would fix the problem is unknown.
PLEASE update us all if / when you get a determination from the Ombudsman. Is there a contact case number so I can add to the Ombudsman's action?
Found someone selling the international version of the Galaxy Tab A with the S Pen, model is SM-P585 for $160 and got him down to $130, haven't looked at it yet so don't know if it's in a different language or not, and obviously no warranty. But looks like it's the LTE model, won't be using it. Said it came from Korea, looking at the specs between the US version and Korean version looks the same except the Korean version has 32 gigs of ram vs 16. Only thing that worries me are updates down the road and compatibility with the app store. Will certain apps not load if it sees it as an international version?
hard to say
i did exactly what you are contemplating.
The unit i received boots and works fine via wifi. It does not work on wireless (cellular) networks, even though it has valid SIM card installed. Which is why i'm here, since i am going to try to flash firmware of a different region that has compatible bandplans to where i am. I've researched all that info on the web, and have chosen a "most likely" candidate.
The firmware it arrived with seems to be Singapore and Vietnam based. I'm going to try to flash Malaysian firmware and see what happens.
FWIW, the device will not upgrade via the built in upgrade option (in settings). It returns an error. Current android V 5.0, but i know htere is valid 6.0 firmware available. (which is what i'm going to flash).
I have verified using "System info for android " app, that it sees a network, but is simply not connecting. the curious thing about the situation is, that although the tablet will not connect to the cellular network, it does show the onscreen icon for network strength (which is very strong, 4 or 5 bars). So the device is recognizing a signal, but will not connect. I have used sim cards from several carriers, and "scanned" networks" which gives a list of expected locally available networks, but the device will not connect to any of them.
If anyone reading this has any ideas, i'm happy to hear them.
Good to know thanks. I don't plan on using it for the cellular part just WiFi, don't want to spend money on a data plan. I did find several sites that had marshmallow but you had to use odin I believe. Also found this thread incase it helps you.
https://forum.xda-developers.com/galaxy-tab-a/help/sm-p585-flashing-firmware-variant-t3498225
I had the Tab A 8.0 with S Pen (SM-P355) the international version capable of making phone calls. I don't think it was ever sold in the US. I had no problems loading any apps from the Play store, including banking apps and others that were regional or required authentication, like Uber.
The last version I received (before cracking my screen) was 6.0, pushed via OTA update.
Neither on wifi nor cellular will it check for update. I get the error "sorry, we are having trouble authenticating your device"
Any idea how to fix this ?
wondering the same :/ anyone have anything?
see my post here. besides flashing the t-mobile ummm rom I guess over it, you won't be able to update. I've tried samsung and t-mobile and the only thing that will work besides that is to borrow a sim from a friend and use that... https://forum.xda-developers.com/galaxy-s8/help/best-buy-screw-t3594359/page2
try it today. it should work. the servers were having issues last night and this morning.
lotreaglesfan said:
try it today. it should work. the servers were having issues last night and this morning.
Click to expand...
Click to collapse
will not work because system updates are coming from carrier and having a tmobile sim in a verizon phone means verizon will not allow you to connect to their update server...
insomnia said:
will not work because system updates are coming from carrier and having a tmobile sim in a verizon phone means verizon will not allow you to connect to their update server...
Click to expand...
Click to collapse
Thats not the case. I am using vzw GS8 on att and I receive updates fine
Well I'm confused then. I was able to do the last update with a t-mobile Sim in the phone? Right now when I try checking for updates it errors out saying it couldn't be authenticated. Anyone have any clue?
Hope I can help you!
How to update your system if you're not using the carrier from your S8(+) version.
insomnia said:
Neither on wifi nor cellular will it check for update. I get the error "sorry, we are having trouble authenticating your device"
Any idea how to fix this ?
Click to expand...
Click to collapse
you wont be able to updated through wifi or LTE unless you use a verizon SIM but you can do it easily using your computer and samsung smart switch.
eoga said:
you wont be able to updated through wifi or LTE unless you use a verizon SIM but you can do it easily using your computer and samsung smart switch.
Click to expand...
Click to collapse
Are you able to update using your computer?
insomnia said:
Neither on wifi nor cellular will it check for update. I get the error "sorry, we are having trouble authenticating your device"
Any idea how to fix this ?
Click to expand...
Click to collapse
Try to get at least an inactivated Verizon sim card from any Verizon store or you can also try a normal working Verizon sim. I had AT&T Galaxy S5 and it needed the carrier's sim card to even check for update. I took the sim, put it in, checked for update and was able to install it.
Fix to your issue
Hey guys so I do also share the same situation, I have a Verizon s8+ yet I have T-Mobile One as my coverage
Because it's not authenticated as a Verizon provided account it simply won't update
Now.. the solution to updating isn't directly on your device.
It's within the Samsung Smart switch App for either Mac or windows, you can run an update through there with little to no problems at all and finally keep your device up to date without having to return it for an unlocked one.
Just a brief note regarding the smart switch App, keep in mind that sometimes the update will freeze at a certain percentage on the computer so just be sure to close the app out only if your Samsung device hasn't received the green upload screen yet.
Hopefully this helps out alot of you guys ?
Best regards
lotreaglesfan said:
see my post here. besides flashing the t-mobile ummm rom I guess over it, you won't be able to update. I've tried samsung and t-mobile and the only thing that will work besides that is to borrow a sim from a friend and use that... https://forum.xda-developers.com/galaxy-s8/help/best-buy-screw-t3594359/page2
Click to expand...
Click to collapse
I'd like to flash mine to t mobile, I'm begging you to help me with this!!!
Sent from my SM-G955U using Tapatalk
I've seen a bunch of info on the forums on how to flash the T-Mo ROM on an s8 - as well as flashing the Samsung Unlocked ROM on the s8 but frankly, almost all the threads are from back at the phone launch - and it is unclear to me which roms & programs to search for.
In a similar vein - I'm a noob to the whole process using oden - which I think is what i would need to use. I have experience from years ago running cyanogen mods on a nook tablet and messing with windows phones - but nothing recent and things have changed a lot.
I've read conflicting reports throughout the forums on doing this...
I'm running a VZW Branded (but it's now "unlocked")
Model: s8 SM-G-950U
Build #: NRD90M.G950USQS2BQL1
Baseband #: G950USQS2BQL1
What I'm looking for (really the right word is "NEED"):
Access to lower 700 A block (full band 12 use)
Ability to get OTA Updates
Mobile Hotspot Functionality
WiFi Calling
VoLTE
Bixby
If I could have these all running the Samsung Unlocked ROM - then that would be preferred...
If not - I would want to flash the T-Mobile ROM.
I need to know ASAP as I only have 14days from today (2/14/18) to figure this out or go back to VZW
Many thanks!
~chris
Just installed the August security update last night after hesitating for a long time, checking forums etc., because I'm always worried the update will bring unwanted changes or bugs. Well what do you know! Haha cannot connect to my carrier at all, tried restarting etc. Anyone got any ideas?
Fixed it. Under settings➡ cellular networks➡ preferred network type it had been resting to 2G or something. Setting it back to 4G allowed the carrier connection to come back online.
Where did you get the update and how did you flash?
Hi, I have Verizon and after updating to Android 10 today (official Verizon OTA update), when I check the SIM status it will sometimes say "Sprint". It'll also sometimes say "Sprint" when I swipe down from top and look in upper right hand corner. Has anyone seen this? Any idea why? SIM card came from Verizon when I switched over from Sprint to VzW a number of months ago.
Thanks.
ayoldguy1 said:
Hi, I have Verizon and after updating to Android 10 today (official Verizon OTA update), when I check the SIM status it will sometimes say "Sprint". It'll also sometimes say "Sprint" when I swipe down from top and look in upper right hand corner. Has anyone seen this? Any idea why? SIM card came from Verizon when I switched over from Sprint to VzW a number of months ago.
Thanks.
Click to expand...
Click to collapse
When you switched to Verizon, were you still just accepting OTAs? It kinda sounds like you still getting Sprint OTAs.
I bought a used Sprint phone, then fastboot flashed the Essential image, which prompts for the Essential OTA.
Same. When I look up Mobile network in settings it shows Verizon, but when I look from pulldown notification, it says Sprint. Tried network reset and no change.
ktmom said:
When you switched to Verizon, were you still just accepting OTAs? It kinda sounds like you still getting Sprint OTAs.
I bought a used Sprint phone, then fastboot flashed the Essential image, which prompts for the Essential OTA.
Click to expand...
Click to collapse
I was just accepting OTAs. But the SIM is a Verizon SIM? Also, it seems like I have data and can make calls... how is that possible? I've gotten OTAs before (Android Pie) and didn't have this issue.
dark_isz said:
Same. When I look up Mobile network in settings it shows Verizon, but when I look from pulldown notification, it says Sprint. Tried network reset and no change.
Click to expand...
Click to collapse
Do you feel that you're actually using the Sprint network? I can't see hotspot toggle anymore in Settings, I can't see a way to navigate there.
I'm the same but I feel I'm on Verizon network and not Sprint. APN says Sprint though. As long as I use Verizon Messages app, MMS/SMS work fine though. 4G and calls work fine.
If you (y'all) go to the APN settings (settings -> Network & Internet -> Mobile Network -> Advanced -> Access Point Names), are they Verizon? Have you looked up the Verizon APNs and compared to what you have?
I'm having the same exact issue. Before update, all APNs were Verizon. Post update, they'll be Verizon at first then randomly change to being all of Sprint's... How weird.
Mobile Network says Verizon, APNs say Sprint, SIM status says Sprint, and Sprint's OMADM updates setting appears under about phone as well. For some reason, the phone states its brand as Sprint too, even though the device is unlocked.
jffwarner0 said:
I'm having the same exact issue. Before update, all APNs were Verizon. Post update, they'll be Verizon at first then randomly change to being all of Sprint's... How weird.
Mobile Network says Verizon, APNs say Sprint, SIM status says Sprint, and Sprint's OMADM updates setting appears under about phone as well.
Click to expand...
Click to collapse
When the phone was switched off of Sprint's network into Verizon's, was the firmware switched from the Sprint dedicated releases to the Essential generic release? Basically you'd have to fastboot flashed a factory image downloaded from Essential's developer page.
I'm not saying this definitely fixes the problem, but the Sprint phones have firmware specific to them.
ktmom said:
When the phone was switched off of Sprint's network into Verizon's, was the firmware switched from the Sprint dedicated releases to the Essential generic release? Basically you'd have to fastboot flashed a factory image downloaded from Essential's developer page.
I'm not saying this definitely fixes the problem, but the Sprint phones have firmware specific to them.
Click to expand...
Click to collapse
This one was never on Sprint's network. Maybe mine just got the wrong Android 10 OTA pushed to it then? I'm assuming a factory reset will probably be my only hope then.
jffwarner0 said:
This one was never on Sprint's network. Maybe mine just got the wrong Android 10 OTA pushed to it then? I'm assuming a factory reset will probably be my only hope then.
Click to expand...
Click to collapse
No, I doubt that the wrong releases got pushed. It dawns on me that I haven't been seeing separate images on Essential for the Sprint, and everyone else for at least a year. Maybe they merged the releases and something in the build prop is whacked.
ktmom said:
No, I doubt that the wrong releases got pushed. It dawns on me that I haven't been seeing separate images on Essential for the Sprint, and everyone else for at least a year. Maybe they merged the releases and something in the build prop is whacked.
Click to expand...
Click to collapse
So I guess I'll have to wait for the October OTA. Fun times.
Are you using the latest version too?
jffwarner0 said:
So I guess I'll have to wait for the October OTA. Fun times.
Are you using the latest version too?
Click to expand...
Click to collapse
No [emoji854] it's my daily driver, rooted with a few mods. I typically wait until the release after a major version upgrade to do the upgrade. That gives me time to see if there are problems that will affect my use case.
ktmom said:
No [emoji854] it's my daily driver, rooted with a few mods. I typically wait until the release after a major version upgrade to do the upgrade. That gives me time to see if there are problems that will affect my use case.
Click to expand...
Click to collapse
That's what I typically do too. I saw that this was the second one for 10 put out, so I figured I was all good. Especially since the subreddit had been positive all of yesterday about it. I'm now wishing I could revert back without losing my settings, non-play store apps, and data.
jffwarner0 said:
That's what I typically do too. I saw that this was the second one for 10 put out, so I figured I was all good. Especially since the subreddit had been positive all of yesterday about it. I'm now wishing I could revert back without losing my settings, non-play store apps, and data.
Click to expand...
Click to collapse
It's the first of the "stable" releases. Everything else has been beta releases.
ktmom said:
It's the first of the "stable" releases. Everything else has been beta releases.
Click to expand...
Click to collapse
It is? I could've sworn I had one pop-up before this one and this one was being billed as a "hotfix" for service issues from the first "stable" release. Oh well, guess I get Sprint service speeds for a month.
Also having same issue
Hi, all. I'm so happy I found this thread. I have an Essential that was purchased from Sprint and unlocked immediately in November of 2017. It has worked almost flawlessly since on Verizon (lousy battery life some months and some odd camera stuff going on here and there).
I have always taken the OTA updates and never had an issues. I took the Android 10 update as soon as it showed available in September. A few days later my phone was showing "roaming". I reset it a few times, pulled the SIM, etc. and got it working again but the SIM continued to show Sprint. A few more restarts and it showed Verizon.
This kept happening every few days. A few restarts and it was back on Verizon. I even had the Verizon store put a new SIM in when restarts weren't fixing it.
Now I am stuck in Sprint mode for several weeks and cannot get it back on Verizon.
The issue is you cannot send/receive MMS when in Sprint mode AND I cannot receive voicemails.
I am no longer up for flashing firmware, etc. I got that out of my system years ago and just want phones that work and don't cost a fortune. I'm hoping I can recover this thing without major surgery, because my old Moto G4 is a really bad phone at this stage in its life. I finally switched last week when my wife got mad that I wasn't responding to her MMS messages. First time I plugged the Moto into my car, Android Auto nearly killed it! LOL
Is there a fix for this? I can't live without MMS (or rather, my colleagues and family can't) so I may have to buy a Pixel soon.
Thanks!
mkempton said:
Hi, all. I'm so happy I found this thread. I have an Essential that was purchased from Sprint and unlocked immediately in November of 2017. It has worked almost flawlessly since on Verizon (lousy battery life some months and some odd camera stuff going on here and there).
I have always taken the OTA updates and never had an issues. I took the Android 10 update as soon as it showed available in September. A few days later my phone was showing "roaming". I reset it a few times, pulled the SIM, etc. and got it working again but the SIM continued to show Sprint. A few more restarts and it showed Verizon.
This kept happening every few days. A few restarts and it was back on Verizon. I even had the Verizon store put a new SIM in when restarts weren't fixing it.
Now I am stuck in Sprint mode for several weeks and cannot get it back on Verizon.
The issue is you cannot send/receive MMS when in Sprint mode AND I cannot receive voicemails.
I am no longer up for flashing firmware, etc. I got that out of my system years ago and just want phones that work and don't cost a fortune. I'm hoping I can recover this thing without major surgery, because my old Moto G4 is a really bad phone at this stage in its life. I finally switched last week when my wife got mad that I wasn't responding to her MMS messages. First time I plugged the Moto into my car, Android Auto nearly killed it! LOL
Is there a fix for this? I can't live without MMS (or rather, my colleagues and family can't) so I may have to buy a Pixel soon.
Thanks!
Click to expand...
Click to collapse
Have you looked at the APN that is being used? Settings -> network & internet -> mobile network -> advanced -> all the way down
ktmom said:
Have you looked at the APN that is being used? Settings -> network & internet -> mobile network -> advanced -> all the way down
Click to expand...
Click to collapse
Thanks for the quick reply.
"Mobile Network" in the primary menu shows Verizon, but the APNs look like Sprint names.
OTA
otasn
SPCS Global
cinet.spcs
Sprint
sprint
Sprint MMS
n.ispsn
mkempton said:
Thanks for the quick reply.
"Mobile Network" in the primary menu shows Verizon, but the APNs look like Sprint names.
OTA
otasn
SPCS Global
cinet.spcs
Sprint
sprint
Sprint MMS
n.ispsn
Click to expand...
Click to collapse
Look up the correct APNs for Verizon and create the correct ones. Once they work, delete the sprint ones.
Edit:
I know you said your over the days of flashing, but I think I would sideload the first A10 OTA from Essential's Developer's site. You can do that in stock recovery, just using ADB.
Hopefully that will get you off the Sprint software. It's what I did back when I got a sprint version (used). I always start with the first release of the current version on the device. Often the first major release has specific stuff that doesn't get passed on in future updates. Or, that may just show how old school I am [emoji4]