Database Users

Strange N4 Issues

I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?

New paragraph!
What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.

I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta

yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.

Galaxy Note 3 won't activate to my phone number??

Hey all, I just got my GN3, still am using the GN2 though BC Verizon can't get the phone to activate to my phone number? Actually Verizon says it show the GN3 activated, but l have no service/phone/data/anything at all. They tried 5 different GN3's and 13 different SIM cards before they gave up trying to activate. My number works/activates just fine on my GN2. So they gave me a temporary number yesterday to see if it was a problem with my particular phone number and sure enough, my GN3 activated on the temp number. When I switched back to my reg # it wouldn't connect...again. Then I went to work which was about 10 miles away and the GN3 activated on my reg#. I called my wife, made a few texts, surfed the net, etc... for about 2 hours, when I got about 8 miles from home, I lost all connection again... What gives here? It's the weirdest problem I've ever seen. I'm home now, and tried activating it again with no luck. Any thoughts??
I'm sorry if this is the wrong forum for this thread, if so please move??

Mine wouldn't activate for the first 20-30 minutes or so. I removed the sim card, reinstalled then went on the website and updated the Note 3 in formation for my line. Had keep refreshing my lines info on the Web page about 2 more times and hit accept before it Finally activated. Took about 5 additional minutes after removing the sim. Not sure if that will help, but hope you get it working.
Sent from my SM-N900V using XDA Premium 4 mobile app

chino0131 said:
Mine wouldn't activate for the first 20-30 minutes or so. I removed the sim card, reinstalled then went on the website and updated the Note 3 in formation for my line. Had keep refreshing my lines info on the Web page about 2 more times and hit accept before it Finally activated. Took about 5 additional minutes after removing the sim. Not sure if that will help, but hope you get it working.
Sent from my SM-N900V using XDA Premium 4 mobile app
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Well seeing as how I got mine on 10OCT2013 at 10 am and it still hasn't activated, I think it's not going to at this point. I may sadly have to go back to my GN2 and return the GN3 altogehter. :crying:

Mine seemed stuck on activation, ended up using my old sim card, activated almost instantly.

Update: just got off phone with Big Red and they said that for some reason when I'm on my "home" towers, my activation has trouble letting go of the GN2?? Maybe it really is hard to say good-bye...
They are working on it now...

I've always had an issue activating my old number on a new phone with a new SIM.... I've always just switched my old SIM card in and it's worked perfectly lol

Make sure the SIM card has been linked correctly to your phone number. The easiest way is to look on the VZW paperwork that came with the phone and make sure it's your phone nbr and not another person's on your plan.

I am having more or less the same issue.
To make a long story short, whenever I leave the "home" cell tower that the phone was activated on, it will not connect to any kind of network whatsoever. It just shows a circle with a line through it, and at the same time it reboots itself, randomly and frequently, even when it isn't being touched. All of these problems go away as soon as I get back home to that cell tower. I wonder if the original poster activated his phone at work the first time, and that's why it only works when he returns to work?
I have tried 3 different SIMS to fix this: the one that came in the GN3, the one from my old Galaxy Nexus, and a brand new one from a Verizon store. I have done half a dozen factory data restores.
My next step is to try an in-store swap. A local store around here first refused to hold a phone for me to swap, then when I got there (or rather when a family member got there), we were told that there was a master ticket for this issue and there was a freeze on doing any exchanges until Samsung released a "fix". My subsequent conversations with Verizon tech support have confirmed that the whole story about a master ticket and not doing exchanges was a complete lie. The stores are actually required to uphold the 14 day worry free guarantee no matter what. Obviously this store didn't want to give up a phone to me that they could sell to someone else. They weren't just being unhelpful, they were running interference on resolving my problem for their own greed.

I had an activation problem in store yesterday when swapping my note 2 for note 3. The sales rep entered the sim card info that was on the sticker on the box for the sim card that comes with the phone.
It all ended up causing major activation / service connectivity issues because the sim card info on the box did Not match the actual sim card number for the sim pre-installed on the phone.
This is apparently an issues for some other people as well. If the sim card in the phone is not reconciled with the info on the box prior to entering the info into Verizon's system.... You will be in for a time consuming headache
Sent from my SM-N900V using xda app-developers app

urielsynthesis said:
I am having more or less the same issue.
To make a long story short, whenever I leave the "home" cell tower that the phone was activated on, it will not connect to any kind of network whatsoever. It just shows a circle with a line through it, and at the same time it reboots itself, randomly and frequently, even when it isn't being touched. All of these problems go away as soon as I get back home to that cell tower. I wonder if the original poster activated his phone at work the first time, and that's why it only works when he returns to work?
I have tried 3 different SIMS to fix this: the one that came in the GN3, the one from my old Galaxy Nexus, and a brand new one from a Verizon store. I have done half a dozen factory data restores.
My next step is to try an in-store swap. A local store around here first refused to hold a phone for me to swap, then when I got there (or rather when a family member got there), we were told that there was a master ticket for this issue and there was a freeze on doing any exchanges until Samsung released a "fix". My subsequent conversations with Verizon tech support have confirmed that the whole story about a master ticket and not doing exchanges was a complete lie. The stores are actually required to uphold the 14 day worry free guarantee no matter what. Obviously this store didn't want to give up a phone to me that they could sell to someone else. They weren't just being unhelpful, they were running interference on resolving my problem for their own greed.
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Switching your device or SIM will not work. I have now gone through 6 GN3's and almost 20 different SIM cards. It's the towers/service from Verizon. They have noted that this is a problem and are working diligently to fix it...lol Meanwhile, I've returned my GN3 and will wait until they fix this disaster. This rollout is almost as bad as Obamacare...haha

dead batteries said:
Hey all, I just got my GN3, still am using the GN2 though BC Verizon can't get the phone to activate to my phone number? Actually Verizon says it show the GN3 activated, but l have no service/phone/data/anything at all. They tried 5 different GN3's and 13 different SIM cards before they gave up trying to activate. My number works/activates just fine on my GN2. So they gave me a temporary number yesterday to see if it was a problem with my particular phone number and sure enough, my GN3 activated on the temp number. When I switched back to my reg # it wouldn't connect...again. Then I went to work which was about 10 miles away and the GN3 activated on my reg#. I called my wife, made a few texts, surfed the net, etc... for about 2 hours, when I got about 8 miles from home, I lost all connection again... What gives here? It's the weirdest problem I've ever seen. I'm home now, and tried activating it again with no luck. Any thoughts??
I'm sorry if this is the wrong forum for this thread, if so please move??
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Mine kept trying to activate on the phone and would continually fail.
I thought I had a faulty device and was going to go to the store. Something told me to login to MyVerizon online on my computer [since I kept my old phone off as directed via the on-screen instructions] and poke around and see if there was anything there that might be able to help me.
I clicked on my line, and the Manage My Device link on the left hand side of the screen and ended up being able to complete the activation via the website. Re-booted the phone, and then voila~! Activation complete.
FYI, I was migrating from an iPhone 5 to the GN3.

nimitch said:
Mine kept trying to activate on the phone and would continually fail.
I thought I had a faulty device and was going to go to the store. Something told me to login to MyVerizon online on my computer [since I kept my old phone off as directed via the on-screen instructions] and poke around and see if there was anything there that might be able to help me.
I clicked on my line, and the Manage My Device link on the left hand side of the screen and ended up being able to complete the activation via the website. Re-booted the phone, and then voila~! Activation complete.
FYI, I was migrating from an iPhone 5 to the GN3.
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Yeah I tried that as well. I'm not sure there is anything I haven't tried. I've returned my device and decided to stick with my Note 2. Maybe when Verizon gets their heads on right and fixes this, I'll come back.

[Q] Mobile data not working

I'm am so frustrated. Lol, I called verizon today and sat on the line waiting for what seemed like forever and after talking to someone I finally got transferred to "technical support." Well, lucky for me my home phone decided to die (about an hour after I pulled it off the charger to call them) and am now waiting to speak to another representative where I can once again be transferred to verizon's technical support. The reason I called them is because I get no mobile data. When I first got the phone it worked some of the time, but now I get nothing. Calls and texts come through fine, but after toggling mobile data, airplane mode, pulling the sim, restarting the phone, and numerous other things like clearing cache I still get nothing. The phone is stock and not rooted. The 4g lte logo shows at the top of the phone and everything, it even shows a little down arrow as if it's trying to get data, but nothing is coming through. Is there a good chance it's a bad sim or should I just go ahead and factory restore the device? I'll try putting the sim in my galaxy s3 and see if it works, but this sure has been a frustrating night.
Edit:I'm thinking it's the sim as mobile data does not work on my s3 either. I still have the sim from my galaxy s3, anyway I can set that up to work with my galaxy s5, or will some functionality be missing?

Just go into a vzw store and they will give you a new Sim card
Sent from my SM-G900V using Tapatalk

kingsley404 said:
Just go into a vzw store and they will give you a new Sim card
Sent from my SM-G900V using Tapatalk
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Hey, it might be a problem with the sim / a problem on Verizon's end. But did you Odin a stock rom recently?

NotDavid said:
Hey, it might be a problem with the sim / a problem on Verizon's end. But did you Odin a stock rom recently?
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yeah, looks like a problem on verizon's in. I got a new sim card and it still quits working at random times.

ATT lte and Gps

So my phone will sometimes say LTE.. Most time Just have a H.. ATT service near baton rouge where all my other phones had great lte..
Also when i try and use google maps after 5 mins i get gps signal lost and no way of getting it back. Did it 3 times yesterday and only way to get it back is to reboot.
Phone is stock ... But belive my bootloader unlocked as previous owner had it rooted and wiped phone but didnt lock boot. Reboot screen tells me its unlocked. Maybe 10 apps out side stock mainly my cc cards and bank app. Along with some social media .. Love the phone but need these two items solved.
Thanks ahead.

Known issue for some reason on 6.0.1..I get that issue on certain ROMs I try

Ahh.. Well they need to hurry a fix. Cause this sucks

6P stopped receiving network service with AT&T

I've tried everything to get my phone to get network working again. I've re-flashed old and newer images, got a new sim, messed with the APN settings and I just can't get it to work since yesterday.
When it started, my phone was sitting on charge. It was working just fine before I had put it down for 30 minutes. Upon checking for any messages I saw it wasn't getting any service so I restarted the device and was greeted with the 7.1.2 july update installer. Waited for it to finish and once fully back onto the home screen for a few minutes service still never came back. Turned it off and on a few times and turned airplane mode on and off few times still never came back. Turned it off for the night till today when I started playing with it more, factory reset, flashed 6.0, 7.1.2 june, 7.1.2 july, O beta 3 and none of it was getting the network to work.
Went and got a new sim, guy at the store also tried a floor sim and none of them were working but both my old and new sim do work just fine in a backup phone. The 6P reads there is a sim in and it knows its AT&T, but it won't pick up signal at all.
Any help with this? There really isn't much on this topic, but I do see a sim card no installed issue which my phone knows there is a sim card in it.

that happened to a nexus 6p i bought from a guy off craigslist. at first it worked with tmobile and metro pcs then after a few weeks it stopped working but i had switched to cricket anyway and it worked on cricket but not on tmobile or metro, so then i checked imei and it was black listed,.... being that it was a BYOD it wasnt bound to any network so i was like why would it be blacklisted... didnt make sense but i stayed with cricket and to this day it works..

i42o said:
that happened to a nexus 6p i bought from a guy off craigslist. at first it worked with tmobile and metro pcs then after a few weeks it stopped working but i had switched to cricket anyway and it worked on cricket but not on tmobile or metro, so then i checked imei and it was black listed,.... being that it was a BYOD it wasnt bound to any network so i was like why would it be blacklisted... didnt make sense but i stayed with cricket and to this day it works..
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I just checked to see if it was blacklisted and its good. Google & Huawei won't service it due to it being out of warranty so rn its pretty much a dead phone for me. Is there is any tests I can run to see if the network radios are working or even turned on?

I had this exact same problem a few months ago with my other 6P. Thankfully it was right before my warranty ran out so i was able to get a replacement, but as far as I know, there isn't much you can do with it network wise.

@MadBullBunny could it maybe be the antenna inside? If you've tried other carrier Sims and flashed different radios what else I wonder. Since it's not working maybe worth a peak if your comfortable opening her up.

Exodusche said:
@MadBullBunny could it maybe be the antenna inside? If you've tried other carrier Sims and flashed different radios what else I wonder. Since it's not working maybe worth a peak if your comfortable opening her up.
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I really didn't want to go that far and I rather just dump it on craigslist for $250 if its just an issue with at&t. is there some sort of test to see if the antennas are working?

have you try resetting your network settings? this has happen to me right after a update and resetting the network settings fixed it for me. i'm on project fi.

boxcar8028 said:
have you try resetting your network settings? this has happen to me right after a update and resetting the network settings fixed it for me. i'm on project fi.
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Dude... Not trying to be rude, but really?
Anyway I've been waiting for a response back from google. Huawei pretty much told me tough luck since I didn't have warranty left on it. Told google that I was pretty much shoved out by them and argued that a phone not even 2 years old can't get serviced by a multi billion dollar company is pretty embarrassing. Supposedly its being routed up but I was told that a couple days ago when it was going to take 24-48 hours to get back. Right now I'm trying last ditch effort to drain the battery completely and stick it in some rice to possibly suck any possible moisture out that maybe my butt sweat caused. If this doesn't work I'm going to go to other service's stores and ask to try their sims in the phone out.
Fun tip: My phone is been running in boot mode for almost an hour after it turning off from android os for battery being dead. I've been doing random stuff in boot mode trying to make it die completely and it doesn't want too.

So being back and fourth with google for almost a week I was pretty much told tough luck buddy. It fathoms me that a company who created the android OS doesn't even have a service center or require its manufacturers to provide a service center for phones that aren't even more than 2 years old.
My nexus 6p is posted on craigslist and I've bought myself a s8+. so word of warning to you all who buy any google product or from them, just don't. If you have any issues you'll just get a run around. I've had to tell my issue to google at least 20 times and they still didn't care and kept trying to push me to hauwei when neither of them wanted to help.