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I've got a lot of problems when my sim card is inserted in the wizard.
Sometimes I can boot the device and it's working OK for a couple of houres and then suddenly it's hanging or crashing.
The screen starts to get white and then stays white.
Then it's almost impossible to boot. I made a video to let you guys see what is happening.
There is WM6 on it right now, but it doesn't matter which rom I use.
Also with the original rom it's crashing. I've send it back to Q-TEK and the fixed it (they say)
but it's still crashing. The only problem is that the phone is out of warranty now, so I can't send it back anymore.
Can you guys help me out? I can't use the device right now because it's crashing all the time.
Video can be found here: http://rapidshare.com/files/21192794/DV070315001.avi
If you are having problems with the full original ROM package (e.g IPL/SPL and OS), then it seems like a hardware problem. As for the warranty, you may want to check with 'them', some products have a 'renew' warranty on the latest fix. E.g., if your phone is fixed today, it will have a new warranty (3 months or 1 year) staring tomorrow.
Unfortunately I had some water damage after they tried to fix it. (3 months later it got into the water)
The device is working as before and don't have any problems because of the water, but I've got a big red paper under the sim card.
So no warranty anymore
Do you think it's the gsm module?
Can I buy that "somewhere" to replace that part?
OKay, found a site where I can buy wizard parts.
Do you think I need to replace one of the boards?
And which one do you think?
There is a mainboard and one board that's smaller (with ribbons on it)
It's obvious it's something to do with the sim card. Try cleaning the contacts on both the phone and the card and if you can try another SIM card.
Failing that, I would suggest carefully stripping it down and sell the individual parts.
Use the money you get to buy another Wizard or another phone of your choice.
Just a thought. There are alot of people who would buy the components to replace broken plastics, screens, speakers...... etc
The sim card is OK. I tried many sim cards.
All the same problem. It's just something in my wizard
I can buy a new mainbord, but I don't know which one I must buy. There are 2 of them..
Hi Can anyone help
I have an xda exec & love it very much but last week I started getting error messages saying invalid sim installed. sometimes a soft reset will cure it, sometimes going into & back out of flight mode & sometimes the only thing to do is remove & re-install the sim.
YES I have tried the sim in another device which worked perfectly & yes I have tried another sim in the device which had the same problems.
I tried for a replacement from O2 but it was out of stock & discontinued so they sent me a trion instead. nice but screen res is a bit low for using remote desktop sensibly.
I have tried flashing the O2 rom as well as some wm6 roms but to no avail.
Finally I swapped the screen onto a spare I had with a crushed screen but that device had a lot of screen flicker & a grainy effect to the screen.
Please help if anyone knows how to cure this problem.
Bad news: from reading your post, I think this might be a hardware problem. Have you dropped your device recently? If yes, that might have damaged the motherboard's connections to the SIM-slot, or the slot itself. If not, then it might be due to aging. However, in this case, a simple soft-resetting should not cure the problem.
You could try a hard-reset as well, your device might have caught a permanent bug.
However, you might want to wait for someone more knowledgeable than me in this topic.
Good luck
Thanks for your reply
The phone has been dropped a few times, but no visible damage to sim module. Think it is down to hardware, & is probably ageing.
It doesn't have to be a visible crack or such in the module, it's enough if the springs and stuff loosened up a little bit, and there, you have lost connection to the SIM, since the whole thing requires the card's contacts to be pressed up against the contacts in the module. even if there's a tiny bit of gap there, the SIM will appear to have disappeared.
The problem is, the warranty will not cover such, because this classifies as physical damage, and as such, it is not subject to warranty.
My HTC Universal says the SIM Card cannot be found or is missing, which of course is not true. I have tried with several SIM-Cards, but none of them work better. The error message appears as follows: Sometimes the phone connects to the network, but then suddenly the connection is cut off.
I bought a second-hand device, but before I jump to any conclusions I would like to rule out whether:
-it could be related to a radio upgrade
-it could be related to the SIM-Lock removal
-it could be related to a ROM-Upgrade
I am using Radio 1.18 and maxstegi's ROM 4.7.
Besides, I would like to know where to fix the device. It was originally a T-Mobile MDA Pro, but now that their software isn't any longer installed, they would probably refuse.
Thanks in advance
Michael
I had the same problem with mine. I eventually solved it by playing a hot-air rework blower over the radio chips, It's a bit of a drastic job, but it worked for me.
Here is the background:
http://forum.xda-developers.com/showthread.php?p=1757576
John
i had the same problem .. and i tried another solution .. i got a dry magnetic head spray cleaner and i sprayed the whole mother board connectors .. it worked as a start with me and i am waiting if it will remain good or will happen again ..
3 days now and my xda didn't give the sim card message - my problem solved
Great idea. I'll try today!
Sorry..but..for "dry", what do you mean? Is it the isopropyl alcohol based liquid?
i mean dry that it does not leave any traces on sprayed place after a while .. some other magnetic cleaner sprays leaves an oil layer over the sprayed area ..
ask in your location for a magnetic head spray cleaner and i am sure you can found one easily
it is now about 1 week and i had no problems
thanks
hey aymn_louis
I also suffered with sim card problem and got the solutions please check your PMs, sent you the web address to download it, have used it myself, works good.
Currently i m usin' this one
http://forum.xda-developers.com/showthread.php?t=332071
good luck
aymn_louis said:
i mean dry that it does not leave any traces on sprayed place after a while .. some other magnetic cleaner sprays leaves an oil layer over the sprayed area ..
ask in your location for a magnetic head spray cleaner and i am sure you can found one easily
it is now about 1 week and i had no problems
thanks
Click to expand...
Click to collapse
Hi aym_louis "big mind"!
Yesterday I immediately went to buy the spray "deoxide for contacts" instead of "magnetic heads cleaner". It was not the kind that also protect the contacts, so it doesn't leave the oil layer on them.
Well...I opened the mda pro, sprayed all over the motherboard and waited for 20 mins. I inserted the sim and didn't work....at first!
I tried after some more time, and it worked, and kept working 'till now...thing that never happened before! Maybe it needed more time to deoxidate the mysterious contacts.
Really good idea! You solved a big problem, in a easier and more secure way, compared to the hot hair flow!
Weeel done!
thanks dear .. any time
ajay8008 said:
hey aymn_louis
I also suffered with sim card problem and got the solutions please check your PMs, sent you the web address to download it, have used it myself, works good.
Currently i m usin' this one
http://forum.xda-developers.com/showthread.php?t=332071
good luck
Click to expand...
Click to collapse
sorry .. didn't notice your PM . anyhow you've got your problem solved
Yes problem solved
Hey Guys,
I also have this problem for a long time and I'm using another device now..
to summarize:
1. I need a magnetic head cleaner? not contact cleaner?
2. Which chip should I spray? on which side of the MB?
3. Should I go the "hot air blower" route at all?
It's a really annoying problem!
Thanks,
Ariel
aymn_louis said:
i had the same problem .. and i tried another solution .. i got a dry magnetic head spray cleaner and i sprayed the whole mother board connectors .. it worked as a start with me and i am waiting if it will remain good or will happen again ..
Click to expand...
Click to collapse
I've got the same problem, and I've tried yuor solution but it doesn't work for me.
I've used a dry magnetic head spray cleaner on the motherbord (front and back) but the problem is the same ..Sometimes SIM Card is missing..
I noticed that if the settings of the phone (Band) I force GSM (not Auto) error occurs less frequently..
any Idea?
It worked great!!!
Just tried the dry magnetic head cleaner spray and all I can say is it WORKED GREAT on my Uni, which was displaying that «Invalid or missing SIM card» annoying message!!!
I disassembled the unit completely (this included removing all the inner metallic "shields" fitted to both sides of the mainboard), sprayed the mainboard on both sides repeatedly and quite abundantly and allowed it to dry for an hour.
On the first reboots it kept getting stuck on the 1st splash screen, so I waited for another hour, for it do dry completely.
I then performed a hard reset on the Uni(t).
It simply worked. My SIM card is now recognized again.
I'm on my 4th reboot since I've reassembled it and the OS loads completely, I've reinstalled the software applications I lost after the hard reset and my SIM card keeps being recognized by the Uni and allowing me to make / receive phone calls & text messages.
Thanks a lot for the hint.
pitermaikal said:
Just tried the dry magnetic head cleaner spray and all I can say is it WORKED GREAT on my Uni, which was displaying that «Invalid or missing SIM card» annoying message!!!
I disassembled the unit completely (this included removing all the inner metallic "shields" fitted to both sides of the mainboard), sprayed the mainboard on both sides repeatedly and quite abundantly and allowed it to dry for an hour.
On the first reboots it kept getting stuck on the 1st splash screen, so I waited for another hour, for it do dry completely.
I then performed a hard reset on the Uni(t).
It simply worked. My SIM card is now recognized again.
I'm on my 4th reboot since I've reassembled it and the OS loads completely, I've reinstalled the software applications I lost after the hard reset and my SIM card keeps being recognized by the Uni and allowing me to make / receive phone calls & text messages.
Thanks a lot for the hint.
Click to expand...
Click to collapse
congratulation on your WORKING mobile
Hi Guys,
For what it's worth i have exactly the same problem on my G3 device. I used Servisol Video 40 from www.maplin.co.uk which is a tape head/disc drive cleaner, and it says on the can that it "removes tape oxides and dirt". I removed the shields around all the qualcomm chips and covered the MB, let it dry in sunlight (took 10 mins), reassembled and the problem is still exactly the same, i.e. this method DID NOT work.
For those of you who DID get this to work it would be very useful to know EXACTLY what cleaner you used.
It would also be helpful to know how 'permanent' the fix was, and if anyone else has tried what I have and succeeded or failed?
Many thanks for the helpful posts, if I can get this solution to work it would be awesome. If not then it's onto the rework station and who knows what then.
Cheers,
Appy
I am suffering from the exact same problem; can those of you who fixed this horrendous issue by spraying your motherboards, could you please confirm that your devices are still free of that "missing sim card" error. And what brand of spray did you guys use? If at all it makes a difference.
Thank you.
I cannot find anything in stores remotely similar to "dry magnetic heads cleaner spray" if you guys know the brand name of this product or an alternative, please post your replies.
Your help is greatly appreciated!
found contact/head cleaner at the source; sprayed once then tested, it didn't work. Sprayed second time then tested, it didn't work either but managed to keep the phone alive without loosing the sim for a few hours. I guess will be spraying the third time in a few days...
If anyone has any suggestions please feel free to share.
I have a Sandisk 32GB MicroSDHC card in my Focus and I have a problem with it resetting itself every few days. I understand that there is an issue with instability with SD cards but I am wondering if, in some cases, it may be related to static eletricity. When it resets, it happens when the phone comes in contact with a surface such as my nightstand or the leather case I am using. It has never happened while I am holding and using the phone. It is a known problem that the touch screen does not respond properly when the phone is sitting on a surface. Last week it completely locked up with a black screen when I handed it to a coworker. I had to remove the battery to get it back. When is resets itself it comes back up with all factory settings. It doesn't prompt me to set it up like it does upon first boot. If I power cycle it, it comes back with everything intact and I have no problems until the next time it reboots. Perhaps this issue only occurs when an SD card is installed. The back case has a raised ridge that corresponds with the position of the SD card. I just put a piece of electrical tape on the inside back cover where the SD card is located. I will post again when I know if makes any difference.
Is anyone else having similar problems that look like it could be static related?
The tape made no difference. The phone reset itself again today. Sigh....
its your sd... it is not stable... theres many many scenarios that the bad sd cards cause... 3/4 of the info in the working sd list thread is good... so far not seen a 32 that is stable... still waiting for the samsung that was supposed to be released last month... a 16gb thats solid till then is the samsung...
I have the ATT Galaxy S4 and it's been great, but lately it randomly has No Sim Card Error, and askes me to insert one, the only fix for it is taking out the sim, and putting it back on.
Anyone having this problem?
Can you provide more information about your phone?
Ninja Samurai said:
Can you provide more information about your phone?
Click to expand...
Click to collapse
what is there to provide? samsung glaaxy s4 for att black 16gb
How long have you had the phone for?
I read on another forum, back in early May someone with an S4 also getting the No SIM Card error.
pham818 said:
I have the ATT Galaxy S4 and it's been great, but lately it randomly has No Sim Card Error, and askes me to insert one, the only fix for it is taking out the sim, and putting it back on.
Anyone having this problem?
Click to expand...
Click to collapse
Is your phone modified in any way? Root? Customs roms? Etc. Perhaps there's a problem with your sim card. I would start with that.
Sent from my SAMSUNG-SGH-I337 using xda premium
nthknd said:
Is your phone modified in any way? Root? Customs roms? Etc. Perhaps there's a problem with your sim card. I would start with that.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
it is running a custom rom, but it happened with stock touchwiz also, im trying the tape method, hopefully it'll fix it.
Try getting your company to exchange the sim card and if issue still happens just replace the sim tray yourself unless you got an insurance plan that covers free defective hardware or ship it off to samsung for repair.
Here is a link to a sim tray for the s4 that I bought for someone to repair their sim tray.
http://www.ebay.com/itm/US-SIM-SD-C...-Samsung-Galaxy-S4-IV-AT-T-i337-/151079175235
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
Try getting your company to exchange the sim card and if issue still happens just replace the sim tray yourself unless you got an insurance plan that covers free defective hardware or ship it off to samsung for repair.
Here is a link to a sim tray for the s4 that I bought for someone to repair their sim tray.
http://www.ebay.com/itm/US-SIM-SD-C...-Samsung-Galaxy-S4-IV-AT-T-i337-/151079175235
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
alright thanks, ill try my tape method first, and if that doesnt work ill do that.
Please insert SIM emergency calls only
I bet I have more experience with this than anyone else with a Samsung Galaxy S4 for AT&T 16 GB
This hand set was run over by a large SUV and I was amazed it survived and kudos to otterbox.
Since then, I've been having this SIM error as well, at random. I see it reported that pulling the SIM out and putting it back in was the only thing that worked, I'm glad simply rebooting works for me, so I don't have to peel apart the otterbox all the time.
I tried the tape and it didn't fix it so I replaced the SIM/SD card tray. The new part on Amazon cost me $14 and the YouTube video showing the operation of peeling these things apart was helpful. I didn't see a video in particular about how they're glued down but I managed to peel the original SIM/SD card tray off, scrape off the adhesive that was still stuck on the motherboard, and install the new SIM/SD card tray.
I still get random SIM errors. No change. Putting a layer of tape on the SIM chip was easy, replacing the tray was difficult, and neither one of these efforts to fix it worked.
My SIM errors are the definition of random, I get one error right after another in just a few minutes, or it will stay lit up and working for hours.
So I put my wife's SIM card in there to make sure it wasn't the SIM itself making the problem. She's never had a problem with her SIM in her Note 2. Guess what, she let me use her SIM in my S4 and it wasn't very long and there it was again. "Please insert a valid SIM" emergency calls only. I gave her back her SIM as soon as I saw the error, as she was not happy about having the cover off the back of her Note 2. I did not get the error when I put my SIM into her Note 2, but was not able to test it for very long, as I got the error on my S4 with her chip so soon.
Next I am going to peel it apart as thoroughly as I can and look for any connector plug that can be unplugged and snapped back in. There was only one little ribbon with a 24 pin connector from the new tray to the motherboard. I'll pull that off again too, and inspect it with a magnifying glass.
I will report if I am able to figure out how to fix this problem.
My wife thinks it's because I flash it, but I doubt returning to stock is even worth the effort. I've never heard of a ROM being the culprit.
more tape
It occurred to me that the tape making the SIM chip thicker seemed to help the problem and less SIM errors.
I will also mention the replacement tray was identical to the one I thought was bad.
I was about to take apart the S4 again when I decided to try lots of tape! I stacked 4 or 5 layers of transparent scotch tape on the back of the SIM chip and it was very snug to slide into the slot.
It was so snug it barely returned from it's "in click"....
I am pleased to report an "up time" of over 16 hours, and that's the longest "up time" achieved since getting run over by a full sized Suburban on Olympic Boulevard.
fukenbiker said:
It occurred to me that the tape making the SIM chip thicker seemed to help the problem and less SIM errors.
I will also mention the replacement tray was identical to the one I thought was bad.
I was about to take apart the S4 again when I decided to try lots of tape! I stacked 4 or 5 layers of transparent scotch tape on the back of the SIM chip and it was very snug to slide into the slot.
It was so snug it barely returned from it's "in click"....
I am pleased to report an "up time" of over 16 hours, and that's the longest "up time" achieved since getting run over by a full sized Suburban on Olympic Boulevard.
Click to expand...
Click to collapse
How many pieces of tape did you use? I have been having the same problem and one piece helped for a little but but it has since occurred a lot more often.
Any fixes?
I guess I dropped my phone one too many times... started getting the no sim error last week. A reboot fixes it temporarily but the error always comes back (sometimes I'm good for 5 hours sometimes its 5 minutes). Tried the tape method without much luck. Went to the AT&T store to swap out my sim... still no worky. Looks like my only options are replace the phone or fix the hardware. I'd rather not send in for warranty repair/replacement as I don't want to lose the ability to run a custom recovery.
Anyone have any personal experience with replacing the sim/micro sd tray or sending in for third party repair? Found this tutorial on youtube. It looks pretty straight forward and the part is fairly cheap (~ $9) but not sure its worth the risk.
ssn713 said:
I guess I dropped my phone one too many times... started getting the no sim error last week. A reboot fixes it temporarily but the error always comes back (sometimes I'm good for 5 hours sometimes its 5 minutes). Tried the tape method without much luck. Went to the AT&T store to swap out my sim... still no worky. Looks like my only options are replace the phone or fix the hardware. I'd rather not send in for warranty repair/replacement as I don't want to lose the ability to run a custom recovery.
Anyone have any personal experience with replacing the sim/micro sd tray or sending in for third party repair? Found this tutorial on youtube. It looks pretty straight forward and the part is fairly cheap (~ $9) but not sure its worth the risk.
Click to expand...
Click to collapse
Took the plunge and replaced the sim/micro sd tray myself following the tutorial above. It was pretty painless and only took about 20min. Everything is working and no sim error messages over the past day. :good:
ssn713 said:
Took the plunge and replaced the sim/micro sd tray myself following the tutorial above. It was pretty painless and only took about 20min. Everything is working and no sim error messages over the past day. :good:
Click to expand...
Click to collapse
I might keep this in mind, but will wait to see if you really fixed it.
I haven't had a sim error in over a week now, and before that it was over a week as we (just that one time in between).
Sony know what made the problem go away but so far so good.
Goliath27 said:
I might keep this in mind, but will wait to see if you really fixed it.
I haven't had a sim error in over a week now, and before that it was over a week as we (just that one time in between).
Sony know what made the problem go away but so far so good.
Click to expand...
Click to collapse
Well crap... insert sim error just came back (probably jinxed myself with my post). Not sure if it's hardware or software but it's definitely not the sim reader itself. May try to revert to stock just to rule out some variables.
Long story short, don't bother wasting your time, money, or taking the risk of replacing the sim tray.
ssn713 said:
Well crap... insert sim error just came back (probably jinxed myself with my post). Not sure if it's hardware or software but it's definitely not the sim reader itself. May try to revert to stock just to rule out some variables.
Long story short, don't bother wasting your time, money, or taking the risk of replacing the sim tray.
Click to expand...
Click to collapse
Me too. Happened twice yesterday.
Is there a possible tasker setting that we can make to restart the sim card if it gets disconnected?
possible fix
So guys I found a solution that worked with my phone. It seems that the ribbon connector that connects the Sim and microsd is really temperamental so just push down on it and reboot and signal should come back. As a permanent fix I took a 1/4" piece of foam rubber weather stripping and stuck it to the top of the ribbon cable (where it attaches to the mother board). This kept permenant tension on the connector when I put the plastic back in place.
Goliath27 said:
Me too. Happened twice yesterday.
Is there a possible tasker setting that we can make to restart the sim card if it gets disconnected?
Click to expand...
Click to collapse
Not a bad idea but I've never played with tasker. If that doesn't work maybe we could find a sympathetic dev to write a few lines of code. Might even be a way to make the system query the sim card to reestablish the status and clear the error without rebooting?
I'd definitely be willing to throw in a few bucks for a fix but I don't think there are enough people suffering with this issue to put together a bounty and/or get anyone's attention. I did manage to grab a logcat if we can find someone willing to assist.
Just purchases an S4 on the good ol craigslist with this problem. It was unlisted as an actual problem of course, however I am 100% certain that's why it was for sale.
I too get the No sim card inserted message. I took everything apart, testing out a few variables. I have isolated it to the actual ribbon cable as someone mentioned above as well. It seems if I reconnect the ribbon cable and reboot it, the phone will read it until the error comes back. Which happens more often than not. I can't even get the plastic housing on without the error coming back.
- I have tried the tape method as well. On the sim, on the top of the ribbon connector, on the back of inside phone shell.
- I have determined it was the ribbon cable by applying pressure to both the Sim and ribbon locations, both at the same time which is the first time I got the phone to read the Sim. Then isolated each area with pressure and a reboot. The ribbon cable and pin connector seem to be the issue.
Reading over some of the other posts in this thread it appears people have already tried a new sim/sd card piece with no improved results. That makes me want to lean towards this is not the SD/SIM side of the connector but more so on the motherboard side. If it is the motherboard I then I am pretty much at a loss and it is not deemed worth investing another 150$ into the phone for a new motherboard.
Will continue to see if I can do anything to improve this issue. Currently the phone is unusable as I fear for any movement on the device before it disconnects the sim, and I remain on my S3 while I continue to investigate.
ssn713 said:
Not a bad idea but I've never played with tasker. If that doesn't work maybe we could find a sympathetic dev to write a few lines of code. Might even be a way to make the system query the sim card to reestablish the status and clear the error without rebooting?
I'd definitely be willing to throw in a few bucks for a fix but I don't think there are enough people suffering with this issue to put together a bounty and/or get anyone's attention. I did manage to grab a logcat if we can find someone willing to assist.
Click to expand...
Click to collapse
So, did it fix it? I took the plunge and replaced my reader as well...but still randomly getting that error. I do have an i337m and running an M919 rom though. Im wondering if it might just be the rom but i have tried two different M919 roms...