Hi folks
My Touch HD digitiser has gone faulty and its only 6 months old
or at least thats what i thought because the screen was not responding to touch. i am a electronic technical person so not totally naive.
I was using the wonderful NRG roms with no problems whatsoever.
I tried to replace the stock rom and spl before sending it back to HTC, but i had no way of checking it throughly because i could not get it past the calibrate screen.
Htc now want £159.00 to replace the motherboard, and they state the reason as the unit having foreign firmware installed which damaged the motheboard.
now the Htc touch HD was working perfectly apart from the fact that the screen would not respond to touch. and i admit it would run a little warm at times but nothing excessive. It has nerver been dropped. does anyone think that a complete motherboard would need to be replaced because of "foreign firmware"?
Is Htc trying to rip off their customers?
clearly the xda developers are just enhancing an already great product with their releases of wonderful firmware
this is clearly a hardware fault and not software.
please wade in with your opinions
hi, I totally agree with your statement, but if you restored the stock boot loader and then the stock rom you could say that you tried to do and hard reset of the device and because the screen didn't work you were unable of calibrating it. I think they can't prove that you used a different rom.
hope you solve soon.
greets,
Nicola
omniajet13 said:
Hi folks
My Touch HD digitiser has gone faulty and its only 6 months old
or at least thats what i thought because the screen was not responding to touch. i am a electronic technical person so not totally naive.
I was using the wonderful NRG roms with no problems whatsoever.
I tried to replace the stock rom and spl before sending it back to HTC, but i had no way of checking it throughly because i could not get it past the calibrate screen.
Htc now want £159.00 to replace the motherboard, and they state the reason as the unit having foreign firmware installed which damaged the motheboard.
now the Htc touch HD was working perfectly apart from the fact that the screen would not respond to touch. and i admit it would run a little warm at times but nothing excessive. It has nerver been dropped. does anyone think that a complete motherboard would need to be replaced because of "foreign firmware"?
Is Htc trying to rip off their customers?
clearly the xda developers are just enhancing an already great product with their releases of wonderful firmware
this is clearly a hardware fault and not software.
please wade in with your opinions
Click to expand...
Click to collapse
Unfortunately HTC can legally stand by their clauses with foreign software on device as having a cooked rom on device voids warranty. I know you tried to restore back stock, but you couldn't tell and if appears they have still found your NRG rom on device.
However they are hiprocrites as this does not affect the motherboard and they are just lOoking for any excuse to void warranty which unfortunately you provided.
I believe others have been in your shoes before and posted similar threads. Try searching for these and see if they can shed any light.
but how can they get away with that?
If you buy a computer (which is what the Touch HD effectivly is), then you are entitled to use any operating system you whsh. wether it be Linux, Windows or Apple MAC. and if you develope a hardware fault then this cannot invalidate your warranty???
I dont get it? also how can they say it needs a new motherboard when it is clearly the digitser which has gone wrong?
omniajet13 said:
but how can they get away with that?
If you buy a computer (which is what the Touch HD effectivly is), then you are entitled to use any operating system you whsh. wether it be Linux, Windows or Apple MAC. and if you develope a hardware fault then this cannot invalidate your warranty???
I dont get it? also how can they say it needs a new motherboard when it is clearly the digitser which has gone wrong?
Click to expand...
Click to collapse
I believe someone else asked this same question in another thread, though which one I have no idea. They asked similar question about how does HTC get away with this and I believe (if my memory bank is working) they wrote a letter to them and where able to still get it under warranty (don't hold me to this though) as they argued a new rom wouldn't affect digitizer. Possibly worth having a search for if you can find it.
omniajet13 said:
Htc now want £159.00 to replace the motherboard, and they state the reason as the unit having foreign firmware installed which damaged the motheboard.
Click to expand...
Click to collapse
That Sucks.
A friend of mine had a similar problem,
He had a broken microphone,
and HTC sent a similar letter =>
You'll probably find that the digitizer is on the motherboard. Looking at it, it doesn't look like it can be separate. (Where would it fit?)
It does run a bit hot sometimes and heat is bad as you would know.
I have just read the warranty information and it states that the warranty is limited to the hardware as originally supplied,and makes no mention of any software or operating system. and by the very nature of the product it was made for installing third party software, operting system of choice ect.
in fact it reads " this limited warranty applies only to the hardware components of the product as originally supplied and does not apply to any software or other equipment".
I will persue this and post the outcome
Unfortunately "Software" and "Firmware" are two separate things. While you can install any operating system on your computer, that software isn't a part of the hardware.
In the case of smart phones (windows mobile phones), the operating system is Firmware, and not software. The difference here is that the Firmware is PART of the hardware. Similarly the bios rom on your computer is part of the motherboard hardware. To clarify, software is interpreted and run by hardware. On the other hand, firmware operates the hardware which is why changing to an unapproved firmware also means altering the hardware.
Unfortunately they have this clause in the warranty because you CAN destroy your hardware with a malicious rom, just like you can fry your harddrive, cpu and stuff with a malicious rom on your computer bios. You can have umpteen viruses or malicious 3rd party apps on your device and nothing it does can harm the hardware because it doesn't actually change how the hardware itself works. Firmware is different in that it changes internally how a piece of hardware works and in doing so, can damage it.
I do agree though, that in this case they're looking to void the warranty, but the truth is that the money they loose on one device under warranty must be covered by the profits made by 20+ other sold units (remember, revenue can just go towards warranties).
Hey man, you play the game, sometimes you lose. I took my phone apart, fallowed the factory service manual to the letter but I knew there was a good chance they would notice the missing "void" stickers and I had to pay for the repair ( for the problem that was there before I took it apart). I took it apart and that voids the warranty, so is life...
hey everyone. i dont come here much but this is kind of a general question. about how many encrypted and or locked bootloaders have been cracked and unlocked in the past? i guess im asking what are the chances that us a500 users will see recovery and roms? i know its up to whoever will figure it out in the end. but im just asking based on past devices. can it be done? has it been done before?
also as a side note. this is just my opinion. i can understand locking the bootloader on a phone so people dont abuse there unlimited data and such. but on a wifi only tablet? its like buying a laptop with a bios password set by the manufacture and the admin account locked out. it just doesn't make any sense to me. they should not be allowed to do this. thoughts?
(please dont take this as a rant. ive been driving myself crazy the past few days and watching the dev forum 24/7)
I don't know how likely it is to happen, but I agree with you it's a ****ty thing to do. It'd be fair in my eyes if we have to register the device, put in our serial number, then request an unlock code that invalidates the warranty to unlock the bootloader. That seems reasonable to me, but just straight up locking me out of my device is ****.
I'm hoping this isn't a trend we're going to have to start accepting. I'd rather the openness of the PC slip into tablets and phones, not the other way around.
Well hopefully that doesn't limit us. They (the community) were able to get around the droid x/2 bootloader to install custom roms, at least in some form. I am hoping this device catches on amongst enthusiasts, together, and by that I mean everyone but me, can work hard on modding this tab...jk.
Thanks for the feedback I'm really glad to know I'm not the only one who feels this way
Unfortunately the same reason Apple products are so successful is that people are very "accepting" , The manufacturers dont count on people hacking there products , its a relatively small amount of people who (even) root Android phones , sure they get the press , but how many "moms and pops" own an Android phone unrooted? The majority of owners dont mess with it , they just buy apps and do what the company tells them!
Look how many people in here whine about updates , obviously if they were rooting there phones the updates wouldnt be a big deal!
Brought S8 from Middle East .. relocated to India, started using it. Was installing and following Samsung Updates quietly up until two days back.
On Jul 1st after the last update, all sensors stopped working bare the Finger Print and the Camera.
Failed sensors I found out so far ... Proximity, Ambient Light, Magnetic, Accelerometer, Barometer, Compass, IRIS
Phone turned into a basic phone having Finger Print sensor.
All this for no fault of mine.
As you guessed, No warranty in India ... Only option given was to "Change the Motherboard" costing nearly half the price of the phone.
Not going to do this, as I have no trust whether this would fail in the next update.
Has anyone got solution / suggestions ?
What I tried
- Factory Reset / Cache wiping
- Taking to the service center and it seems they have flashed the "Correttt version"
- My CSC shows INS/INS/XSG
MORAL :- A Samsung update messes up their Flagship model so much.
do you update it using odin? or OTA?
have u roll back to stock?
leo31 said:
do you update it using odin? or OTA?
have u roll back to stock?
Click to expand...
Click to collapse
Updated using the OTA ... Did not roll it to stock as I was not so sure what to do.
Took it to service center and they say Motherboard (If there is such a thing) has been spoilt
did flash my phone with different pda and csc number which not belong to my country.
everything works fine here. just see couple apps that belong to mexican carrier.
i think the ota update that u did is still 'buggy' . roll back to stock, im sure it will fix all your problem.
leo31 said:
did flash my phone with different pda and csc number which not belong to my country.
everything works fine here. just see couple apps that belong to mexican carrier.
i think the ota update that u did is still 'buggy' . roll back to stock, im sure it will fix all your problem.
Click to expand...
Click to collapse
Thank you and I really wish it does.
Question
1. How to find the pda and CSC thats suitable for my phone ?
2. I have Smart Switch , how do I roll back ?
3. I see people referring to some third party Sammobile etc. If I do that , will it void my warranty in any way ?
4. Once I flash to a different country, will I still get updates or after that I am on my own ?
Attached is my Phone Summary , I am not sure if I understood CSC PDA that well.. Presume its INS
Also attached is the Software Version
AjitBharat said:
Thank you and I really wish it does.
Question
1. How to find the pda and CSC thats suitable for my phone ?
2. I have Smart Switch , how do I roll back ?
3. I see people referring to some third party Sammobile etc. If I do that , will it void my warranty in any way ?
4. Once I flash to a different country, will I still get updates or after that I am on my own ?
Attached is my Phone Summary , I am not sure if I understood CSC PDA that well.. Presume its INS
Also attached is the Software Version
Click to expand...
Click to collapse
let me answer to help :
1. based on your attachment, the pda should be start with your 4 last digit of build number, so it is CRF7. u can use and flash all the rom published for SM-G950F with pda number ended with the same 4 digit like yours (in this case CRF7). it wont break your phone, since the rom is the published for the same type of phone (SM-G950F).
CRF7 is global firmware. the csc number will follow the pda number. just find one which suited best for your daily and dont forget to read the changelog and review from user from xda.
2. u need to root first
3. sammobile is just a website that release official firmware for samsung. i download 8.0 update from that site too. its safe. warranty? the rom is in stock condition, so it wont void your warranty.
4. if samsung says they will give update to their device. they will give the update. no matter which country you choose, update will be given. its just about timing, when will u get the update to your device.
hope my answers will help u brother
leo31 said:
let me answer to help :
1. based on your attachment, the pda should be start with your 4 last digit of build number, so it is CRF7. u can use and flash all the rom published for SM-G950F with pda number ended with the same 4 digit like yours (in this case CRF7). it wont break your phone, since the rom is the published for the same type of phone (SM-G950F).
CRF7 is global firmware. the csc number will follow the pda number. just find one which suited best for your daily and dont forget to read the changelog and review from user from xda.
2. u need to root first
3. sammobile is just a website that release official firmware for samsung. i download 8.0 update from that site too. its safe. warranty? the rom is in stock condition, so it wont void your warranty.
4. if samsung says they will give update to their device. they will give the update. no matter which country you choose, update will be given. its just about timing, when will u get the update to your device.
hope my answers will help u brother
Click to expand...
Click to collapse
Clicked a Thanks for your help.
There are thousands who have been affected like this.
Some of them have actually tried downgrading to a previous version and that did not help either.
However shall take your advice and give it a shot in the near future.
Thank you once again. You guys help more than those Customer Care themselves
AjitBharat said:
Clicked a Thanks for your help.
There are thousands who have been affected like this.
Some of them have actually tried downgrading to a previous version and that did not help either.
However shall take your advice and give it a shot in the near future.
Thank you once again. You guys help more than those Customer Care themselves
Click to expand...
Click to collapse
if that not helping you, bring your phone back to samsung service center, tell them what u did is just updating the system by ota, which released by samsung itself. tell them your phone still on warranty, dont give a **** to their up-coming answers because it will not help you to solve your problem.
shout at them, you want your phone to get fixed on the same day, tell them you are not the only one facing that problem. dont forget to make video recording when you visit samsung service center. if they still dont want to do anyhing, and tell you to pay for board replacement, ask him/her to show their manager, now u can f*ck*ng throw your phone in the manager's face.
samsung release the update , the update broke the system, user need to pay for getting fixed. what the **** samsung
.. contd ... FINAL UPDATE ..
Samsung wont repair my phone for the damage they caused.
Getting reports that many have got their devices repaired free of cost after repeatedly pestering the customer care. Another Technician revealed that this is a ploy to deter people from buying phones from outside ... PLUS .... enroll existing customers for their Extended warranty program.
Meanwhile :- I am sending this piece of **** ..... back to the Middle East for repairs.
Conclusion :- Samsung messed up their "flagship" phone with their own updates. This happened to me, can happen to anyone (even after warranty) So stay safe and be careful.
Now I stand corrected why ppl invest mere 25K+ on Chinese brands that almost give flagship like features
leo31 said:
if that not helping you, bring your phone back to samsung service center, tell them what u did is just updating the system by ota, which released by samsung itself. tell them your phone still on warranty, dont give a **** to their up-coming answers because it will not help you to solve your problem.
shout at them, you want your phone to get fixed on the same day, tell them you are not the only one facing that problem. dont forget to make video recording when you visit samsung service center. if they still dont want to do anyhing, and tell you to pay for board replacement, ask him/her to show their manager, now u can f*ck*ng throw your phone in the manager's face.
samsung release the update , the update broke the system, user need to pay for getting fixed. what the **** samsung
Click to expand...
Click to collapse
You r right. A service center guy revealed that talk tough to the samsung customer care, pester them with phone calls and they might take responsibility.
AjitBharat said:
.. contd ... FINAL UPDATE ..
Samsung wont repair my phone for the damage they caused.
Getting reports that many have got their devices repaired free of cost after repeatedly pestering the customer care. Another Technician revealed that this is a ploy to deter people from buying phones from outside ... PLUS .... enroll existing customers for their Extended warranty program.
Meanwhile :- I am sending this piece of **** ..... back to the Middle East for repairs.
Conclusion :- Samsung messed up their "flagship" phone with their own updates. This happened to me, can happen to anyone (even after warranty) So stay safe and be careful.
Now I stand corrected why ppl invest mere 25K+ on Chinese brands that almost give flagship like features
Click to expand...
Click to collapse
yesterday i broke my a3. removing some of stock apps, and the phone suddenly going crazy, cant use camera, many apps are broken, like instagram, line messenger, many fc's here and there, and reflashing the stock nougat rom using odin, and then my imei is GONE w*f, i dont remember what i did, i do many flashing , cp only , bl only, csc only, combining ap & cp & csc from oreo and nougat, and the imei is back LOL
and yeah, do you have to pay for getting repair of your phone?
Yes I have to pay for repairs ... for a 6 month old device that Samsung Messed up. (around 40% of the price of the phone)
It seems Samsung does a lot of research on their phones and an update doesn't mess up anything.
When I pointed them to the hundreds of issues they round it off with "Sire u do not have warranty"
Some stuffs I tried without success
Recap :- The issues started after I downloaded the firmware
G950FXXU2CRF7_G950FOXM2CRF7 on Jul 1
Update :- After reading lots of stuffs, I downloaded the same firmware (but of XSG version) from Sammobile .. (download is a slow process)
Flashed it with ODIN .. - Knox doesn't trip and doesn't brick if you pay good attention to the instructions.
Result :- The sensors are still dead
So tried with the Firmware before the update of July 1st
i.e. G950FXXU2CRED_G950FOXM2CREB_XSG Sensors are still dead.
Did not go beyond that firmware as it has U1 instead of U2 .. not sure what that is but read somewhere you shouldn't go back to U1 once you are flashed with U2
NOTE :- Contrary to some videos for Odin with s8, the latest firmware flash wont work with odin 3.12.x. You will have to use 3.13.x (It has to do with the Firmware file compression)
Did a factory reset before and after the flash.
The only thing I did not try is removing the SIM before Factory reset.
Summary,
If SHAMsung customer care "advice's" you to downgrade and try .... They are wasting your time .... trying to void your warranty and these wont work anyways
Either they have some software patch that they can rectify this problem
OR else
..... give in and get your Motherboard changed (If you are like me without warranty in your country .. u r SOLJWF)
Conclusion :- I am going to send this trash back to the Middle East via my relative and keeping my fingers crossed.
The cost emailed by SCAMSung India is 20K+ INR with NO WARRANTIES for motherboard. Looking at their service centers there is a worry if they are capable to retain IP65 after opening it PLUS not sure if this would repeat.
So instead of all this, I could shell another 5 to 8K get phones like Vivo / Opo etc with equal or better features All within warranty.
To all those facing such issues, never spend additional money on these brands.
For those proud owner of S8 GALAXY, better start counting ur STARS
Unfortunate owner of S8
You do know, that THAT is excatly what Samsung excludes in their warranty conditions, right?
"Failure of the product arising from incorrect installation [...]
Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this SAMSUNG product was not originally designed." (Official Samsung's warranty terms and conditions)
And yes, you did so.
Doesn't care if your S8 is an international version or not. Your phone was not meant to be used outside of the middle East. So your firmware/csc/whatever change made you lose your warranty in the first place. Second, you did flash some firmwares by yourself. No one can be sure, that you flashed it correctly (which I assume though). So next time, if Samsung asks you to reset or downgrade it, let them do it at a service point. Period. Then you can definitely say, you did nothing wrong. But, you altered the phone to work in India, which recaps to unauthorized modifications.
I understand, that it is a very unpleasing situation for you, don't get me wrong.
Even if everything worked fine before the 1st July update, you could have a bug in your phone, which just didn't come out to that time.
Some numbers for you: Samsung sold about 8 million copies of the S8 (plus). So even if "thousands of users report this problem", it's just about 0.01% of the actual users. It's sad for a company that big to wave off the customers like that. But believe me, with such a small number they just don't care enough. The high the number of faulty units seem, it's just too few to really think that it could be a malfunctioning update. Because, why do have thousands not working sensors when millions do not have problems? That's where the whole "altered system, you did something wrong etc." starts.
But what I would do, if Samsung denies me that (questionable) service: I would try to make charges and complains against the seller? I think that in your buying contract, there could be something like "promised working etc."
I work in a place, that has such problems every day. Customers who feel let alone from their company.
It's sad, but it's true. If the costs are to high to swap the faulty devices because the amount is so small, it just won't be done.
See Apple with their downsizing battery. They admitted the mistake (like Samsung could do sometime in the future with the motherboard), but they didn't offer a free repair, just cheaper.
In all your anger and disappointment, I hope I could let you see the other site of the problem.
Sent from my Galaxy S8 using XDA Labs
Just to avoid confusion for prospective readers in future.
You said
"Failure of the product arising from incorrect installation
Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this SAMSUNG product was not originally designed." (Official Samsung's warranty terms and conditions)
My Response:-
Initially it was an OTA update. Maybe you did not read the thread. No where does Samsung say NEVER INSTALL OTA in a different country. Does it?
You Said
Doesn't care if your S8 is an international version or not. Your phone was not meant to be used outside of the middle East. So your firmware/csc/whatever change made you lose your warranty[/QUOTE]
.. and ..
Period. Then you can definitely say, you did nothing wrong. But, you altered the phone to work in India, which recaps to unauthorized modifications
My Response
So what does International version mean ?
You Said
Second, you did flash some firmwares by yourself. No one can be sure, that you flashed it correctly (which I assume though). So next time, if Samsung asks you to reset or downgrade it, let them do it at a service point
My Response
Yes they too tried it, and did a Shabby job too.
In the end Installed the XSG version myself and got it verified by Samsung Customer Care center here as well as from online tech support via their Remote assistance.
You Said
In all your anger and disappointment, I hope I could let you see the other site of the problem
My Response
No you didn't reveal anything I was unaware. Rather you failed reading the entire thread.
Read post #9 of this thread
The only reason why I didn't persist was, I have the option to send this trash back to the Middle East and claim warranty ... which I am going to do.
So
Whether Defects are 1% or .001%, Failures are Failures, I and many like me are affected while trusting a Global brand ... to help its customers.
FACT IS I invested in a Flagship phone, Trusted the Samsung Service personal stating "You will get all Assistance / Warranty anywhere"
Didn't read "Terms and Conditions" to verify that claim.
Another SHAMEsung device dies
My sister had brought S7 Edge along with my S8
Just few hours back, she called me to say her screen has turned Green..
I read a lot of reports online about this infamous "Green screen of Death" problems of Samsung phones. So much for investing in Flagship devices ..
Got my s8 Back
Update !!
I got my S8 back from the middle east and its working "AS OF NOW"
The report says , changed PCB 2 etc etc
Price paid ? 0$
Won the Trust back? Not yet !! I am not sure if I would do another Samsung Update.
Advice (For those who have s8 Note 8 etc )
- If you ARE under Warranty, go for all the Updates and you will have chance to get the problems fixed.
- If you ARE NOT under Warranty, Take your device to the nearest ShameSung service center and ask them to do the update for you.
Advice (For those who are planning to get s8 Note 8 and S7 edge)
- Please Dont !!
Except for the Camera, there is nothing Extra Ordinary.
Curved display is a gimmick, you will end up accidentally touching the sides while wondering why your menu ain't responding.
Tempered Glass always cracks from the sides.
IRIS Scanner doesn't work for some irises, Doesn't work for me at least
So !! there are better options to look into the market. Look what suits you and you will be happy to pay 1/3rd of the price, yet enjoy all the warranty and support.
Good Luck !!
So, If you are still under warranty
Is there any chance that a new update will fix this issue?
Sorry to be the one telling you this - You seem extremely butthurt and unaware of your own wrong doings.
Just because you had these self inflicted issues, you don't recommend the S8 to others? Boy please. It's people like you i advice to cross over to apple and iOS.
AjitBharat said:
Update !!
I got my S8 back from the middle east and its working "AS OF NOW"
The report says , changed PCB 2 etc etc
Price paid ? 0$
Won the Trust back? Not yet !! I am not sure if I would do another Samsung Update.
Advice (For those who have s8 Note 8 etc )
- If you ARE under Warranty, go for all the Updates and you will have chance to get the problems fixed.
- If you ARE NOT under Warranty, Take your device to the nearest ShameSung service center and ask them to do the update for you.
Advice (For those who are planning to get s8 Note 8 and S7 edge)
- Please Dont !!
Except for the Camera, there is nothing Extra Ordinary.
Curved display is a gimmick, you will end up accidentally touching the sides while wondering why your menu ain't responding.
Tempered Glass always cracks from the sides.
IRIS Scanner doesn't work for some irises, Doesn't work for me at least
So !! there are better options to look into the market. Look what suits you and you will be happy to pay 1/3rd of the price, yet enjoy all the warranty and support.
Good Luck !!
So, If you are still under warranty
Click to expand...
Click to collapse
Samsung Updates
Either you haven't read the complete thread ... or ... You did not understand what you just typed
Doing a Samsung Update is what everyone does and what Samsung and Android recommends.
Look around, there are hundreds of S8's and Note 8's affected with the update, and Samsung is rectifying them.
All on their flagship device ?
I have posted both for owners and Prospective buyers..
Lastly my Recommendations / suggestions are based on my experience.
Creedo4Life said:
Sorry to be the one telling you this - You seem extremely butthurt and unaware of your own wrong doings.
Just because you had these self inflicted issues, you don't recommend the S8 to others? Boy please. It's people like you i advice to cross over to apple and iOS.
Click to expand...
Click to collapse