I received a new pixel 4a 5g on Friday. I have spectrum mobile and I can't get wifi calling to work. I have called spectrum twice and have gone to the local spectrum store. I have also chatted with a Google tech. No one can get it to work.
No issues with WiFi calling. Have you tried switching to airplane mode and re-eanable Wifi only? This switches on Wifi calling quickly on my 3a and 4a5g
v said:
No issues with WiFi calling. Have you tried switching to airplane mode and re-eanable Wifi only? This switches on Wifi calling quickly on my 3a and 4a5g
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Yes, I tried that. It didn't work.
It just started working this morning.
There seem to be problems with WiFi Calling on T-Mobile:
T-Mobile WiFi Calling one way audio
After the connection switches between mobile and Wifi Calling, there is only one way audio, the other party can hear me but I cannot hear the other party. The only fix seems to be to reboot the phone, but after a while the problem is back. It...
forum.xda-developers.com
sirxdroid said:
There seem to be problems with WiFi Calling on T-Mobile:
T-Mobile WiFi Calling one way audio
After the connection switches between mobile and Wifi Calling, there is only one way audio, the other party can hear me but I cannot hear the other party. The only fix seems to be to reboot the phone, but after a while the problem is back. It...
forum.xda-developers.com
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Click to collapse
Yes, I had this exact issue. Fix was to reset Wi-Fi, mobile & Bluetooth. Hope it doesn't return, but we'll see.
Hello all,
I also have a 4a 5g phone that I've been trying like hell to get working. Started with just seeing if I could find it myself. Found something in the settings (gone now), but it said something about WiFi calling. It happened to be grayed out.
Next step was calling tech support. They could help me and they convinced me that I have to change the sim card. OK change the sim card for using wifi calling. Whatever, the sim card arrived today and I swapped it out. Now I don't have phone service and I still can't get wifi calling.
My question is where is the setting for turning wifi calling off and on? I follow these directions;
How to Enable WiFi Calling on Android 11 Stock OS
Step 1: Pull down the notification panel at the top and touch the “Settings gear (Cog)” icon.
Step 2: Touch on “Network and internet”.
Step 3: Touch “Mobile network”.
Step 4: Scroll down and touch on “Advanced”.
Step 5: Tap on “Wi-Fi calling” in the calling section.
I follow the steps and it states my wifi calling is on. Yet when I call, it's is calling tech support. I've spent way too much time with dodgy tech support. Not sure what I can try at this point. Fortunately I have other telephone options, but not my main.
Any help would be greatly appreciated.
Us3r_1,
I followed your steps 1-5 on my 4a5G and on T-Mobile and Vodafone it works for me.
What do you mean by
> Yet when I call, it's is calling tech support.
?
v said:
Us3r_1,I followed your steps 1-5 on my 4a5G and on T-Mobile and Vodafone it works for me.What do you mean by> Yet when I call, it's is calling tech support.?
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Sorry for the confusion here. and thanks for the reply. OK it shows that my wifi calling is on, I don't have any phone service at the moment. Regardless of what number I call, it goes to the step through for getting to different options, like activate phone, change number, and so on. It seems like I have to turn off the phone connection to get wifi calling to step in. BTW, this SafeNet which I think they use Tracpone.
EDIT: My service is not SafeNet, nor SafeLink, but is Net10 on Tracpone. Not for long though.
You're welcome.
BTW: On my 3a I had to restart the phone from time to time. Perhaps this helps in your case.
Double check with your provider that WiFi is switched on for your account.
Yeah I reboot several times through all this. Just did now too. I did see an option to preference wifi calling over phone service. I did that and still it goes to stepping through to options in the phone service when I try to make a call.
You could try switching to airplane mode and then enable wifi only. Keep airplane mode, don't switch it off. Try calling then. This forces Wifi calling.
Finally got the option and my phone working. You are not going to believe what the problem was. It ended up that the service, BTW the service is Net10 Wireless, anyways they had the old sim card number on my account and they were using the the old number! The directions on the new sim card sent, stated to put the new card in the phone and call the number provided, which I did. I gave them the new sim card number and I assumed everyone was working with the new sim card. After well over 6 hrs with "tech support", some with a roster clearly calling out in the background. At the end I was demanding upper management right when I contacted someone. Finally had this tech support go through all the records and she figured out the sim card number was screwed up with the parties.
I'm pissed, it shouldn't take over 6 hrs and 2 days to get this resolved. I pointed out that this was the stupidity of "tech support" that caused practically this whole delay and I would say this people started the whole thing! I called up to get wifi calling up and running. The "tech support" stated that I need a new sim card. Which was the start of this mess. More than 23 calls to them regarding this!
In the end, I put the old sim card in and everything works! Even wifi calling works!
Great!
Looks as if I was close when I wrote:
>Double check with your provider that WiFi is
>switched on for your account.
v said:
Great!
Looks as if I was close when I wrote:
>Double check with your provider that WiFi is
>switched on for your account.
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Click to collapse
Sure would like to learn and know how and why the sim card plays a roll when you are trying to get wifi calling working. In my simple world, it's a working unlocked phone, a wifi connection, and the software on your phone to get this working.
Holly crap! Been using wifi calling successfully for the last day. OK so now I want to go back to regular phone service with phone providers. And you would think you could follow the steps at #7 and stumble your way to getting regular phone service, right. Nope, following the steps laid out will not do the trick. Now I got to figure out how to do it.
Any help on this? The Mobile Network option in Network & Internet is grayed out. Also the + sign does nothing. Turning off Wi-Fi does nothing to.
(Hoping the Hotspot & tethering is easier than wifi calling. I'll be in trouble if it's not.)
i don't have wifi calling on this phone but do on my note 10 plus,is it just in usa?
Us3r_1 said:
..
.OK so now I want to go back to regular phone service with phone providers. And you would think you could follow the steps at #7 and stumble your way to getting regular phone service, right.
...
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Click to collapse
All I had to do was enabling Wifi-Calling in my phone and call the phone company to enable Wifi-Calling.
As soon as I am out of reach of my Wifi, it switches automatically to GSM or LTE (my contract does not provide me with 5G).
In other words: No need to change any settings.
Same if I disable Wifi manually. The phone shows LTE the same second.
Related
My v20 drops all calls between 2 and 4 minutes in, and usually around the 3 minute mark. The call drops, signal goes to zero, and a moment later I get a toast message saying "Loading SIM card contacts..." and then I can immediately dial back in.
WiFi calling is disabled, though the setting being on or off doesn't seem to make a difference. I've cleaned the SIM card and added tape to the back to ensure good connectivity - no change. I also went to T-Mobile and they replaced my SIM on the spot but it immediately happened again in the store and in front of the clerk when we tried a call. They've suggested a warranty exchange.
One interesting thing I've found though is that disabling VoLTE calling fixes it entirely - it no longer drops calls, but of course there's no HD voice and I can't use band 12 and they're already cutting back on HSPA coverage.
Haven't found anything else useful via Google or XDA. Even with VoLTE enabled there are no data drops, VOIP calling via hangouts works fine. Anyone have any ideas short of a full exchange? Not rooted and while the LG backup app is pretty good, I really don't want to go through the day-long process of restoring everything if I can avoid it.
Hey there! I had the same issue, exchanged the phone for a new one, and STILL have the same isssue! Did you ever find another fix? This is so annoying and I cant believe a bigger deal isn't being made of it.
Something wrong with ur
operator
Sent from my LG-H990 using Tapatalk
Been owning V20 for about 5 weeks now. The first 3 weeks were pleasant until I started seeing dropped calls. Disabling VoLTE did not help. Changing sim card wouldn't help either.
I'm having similar issues H915 Freedom Mobile.
Was roaming on AT&T in the US when I first did the update. And everything was fine till I was home and on Freedom.
When Wi-Fi calling is enabled. It makes no difference if mobile preferred or VoWIFI preferred is selected. It enables either way after reboot or turning Wi-Fi adapter off and on again.
Incomming calls frequently don't come through regardless of whether vo wifi is on or off. Texts same problem. And persists sometimes on cellular and sometimes on VoWifi.
Get SIM errors, signal drop constantly. And have tried everything I can think of to rectify the issues with zero success.
Anyone with Freedom having similar issues? Or any suggestions I might not have thought of that may be the the cause?
- Chris
Hello Everyone,
Does anyone know if this phone supports Wifi-Calling via T-mobile?:cyclops:
It does. I tried it last night. Turned to airplane and turned back on wifi, made a call just fine over wifi on T-Mobile.
I had no idea it could do that, but since my house is a bit of a Faraday Cage my G5+ starts the call as a provider call (T-Mobile) & jumps over to WiFi as soon as the connection is made. Totally threw me for a loop, I've wanted this feature on an OON phone for several years... way to go, Moto... oops, I mean Lenovo
Dave in San Jose
I might be missing something but it doesn't say WiFi call when set to WiFi preferred and I'm on WiFi. I try turning airplane mode on and WiFi on and get a message that I have to connect to a network. In TMobile.
frommars6 said:
Hello Everyone,
Does anyone know if this phone supports Wifi-Calling via T-mobile?:cyclops:
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It works fine for me!
jrc2 said:
It works fine for me!
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Does not work for me. Brand new 2gb ram version from Fry's.
Sent from my Moto G (5) Plus using Tapatalk
radoste said:
Does not work for me. Brand new 2gb ram version from Fry's.
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Did you enable it in settings? I've found it to be a little finicky sometimes, but it usually works pretty well.
It works but for me caused SMS/MMS delivery issues with the wifi router i was on. So i turned it off. I can turn it on when i need it for now, no need.
Get an sms app that supports forcing sms over cell even if you are on wifi like textra.
Sorry to bother, but it doesn't work for me. I have wifi preferred and wifi calling enabled, but it doesn't work when I do airplane mode-with-wifi on.
Any chance this could be due to APN settings? Can someone with this working share their APN? I know on my previous phone (Nexus 6), the T-Mobile APN settings were confusing and tricky. Thanks in advance!
Turning on airplane mode got wifi calling and SMS to work for me no problem. I have "wifi-calling preferred" selected in settings - is there any good way to get it to switch over automatically when cell service is poor? would like to not have to hit airplane mode every time.
rogueleader25 said:
Turning on airplane mode got wifi calling and SMS to work for me no problem. I have "wifi-calling preferred" selected in settings - is there any good way to get it to switch over automatically when cell service is poor? would like to not have to hit airplane mode every time.
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Click to collapse
Actually, you shouldn't need to turn on airplane mode. That seems to just be a way to confirm it is actually using wifi since it ensures cell radios are turned off. It will automatically switch if you do not turn on airplane mode. If you look at the phone when a call is connected, it will confirm that it is a wifi call. This is a small drawback to the Moto G5 Plus software. Unlike other phones that actually tell you that the phone will use wifi in the notification area, this phone only acknowledges the wifi calling after the call is made or received. It would be nice if they would change that.
However, I am having a problem with mine not working properly on wifi. It seems that calls will not always go through to my phone. The phone will ring, but won't let me answer the call. It will quite often show the same call repeatedly even though I cannot answer the call. The caller tells me they hear nothing the entire time it should be ringing and eventually gives a busy signal. It doesn't even go to voice mail so they can leave a message. Sometimes it works perfectly, but there is no way to know when it's not going to work. I used to be able to get it to work again if I switched off wifi and connected to LTE, then made a test call before turning wifi back on. Now I can't seem to get that to work any more. Anyone have any idea what could be causing this?
Hi brothers,
Please, can you share some screenshots of these VoWIFI options in settings?
I feel the "reteu" (european) version doesn't have enabled VoLTE and VoWIFI.
Hi all just hoping someone might be able to answer my question with wi-fi calling.
I'm on vodafone UK network and have wi-fi calling enabled on my phone my account and app but when I make a call I can hear them but they cannot hear me.
So I asked vodafone why no One can hear me but I can hear them and they said it's not compatible for my phone yet.
But if I have settings on my phone to give me option of turning it on and off and making a call using my internet is this a fault with the phone or there software?
WiFi calling is all software and it's all depending on service provider. T-mo USA has WiFi calling for at least 4-5 years, that I have been using it myself and had it way before any other US carrier here. Now it became almost standard feature, but since each phone is slightly different, it's up to service provider to make it work, either by tweaking software on their servers or tweaking software on the phone itself. I remember few years back WiFi calling didn't work because the carrier didn't program their servers to accept new phone model ID, just to give you an idea what trivial problems we had in past. Wait a little, they should be able to fix it, it's probably something simple.
Ok thanks for your reply i shall wait and see but not trying to be funny but big companies like vodafone had time to sort this out before they put them in shop i think as an early pre order 8days before official release people was asking about wifi calling.
So they had enough time to sort out there servers.
You can also do it over Hangouts if you have a Google phone number set up...
mimo2008 said:
Hi all just hoping someone might be able to answer my question with wi-fi calling.
I'm on vodafone UK network and have wi-fi calling enabled on my phone my account and app but when I make a call I can hear them but they cannot hear me.
So I asked vodafone why no One can hear me but I can hear them and they said it's not compatible for my phone yet.
But if I have settings on my phone to give me option of turning it on and off and making a call using my internet is this a fault with the phone or there software?
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There is a setting in the Dialer app which you can basically "turn off" the wifi calling by telling it to prefer cellular call than Wifi. Right now it's probably set to WiFi preferred.
I have it turned off now just disappointed have the function but not been able to use it.
Almost forgot, make sure your router is set to auto update, had that happen to me once, didn't even know auto update was off, my phone got firmware update and WiFi calling was gone due to router running some old firmware, not compatible with new phone software.
BLUF:
If your Verizon account does NOT have HD Voice enabled and the essential phone has "Enhanced 4G LTE Mode" enabled (which is a default setting) you may not be able to make/receive phone calls.
I had an older phone running a lineage fork that did NOT support HD Voice. For whatever reason that also means it isn't enabled on my Verizon account. It doesn't cost anything extra and isn't plan specific but until you enable on a phone (says VZW Tech) the setting stays off.
When I put my SIM into the new Essential phone I could make calls but it would NOT find a new tower. IF i was driving any distance I had to reboot the phone completely to get data or make calls.
As of a few days ago my data was always working (LTE+) but suddenly I could not make or receive any calls. Again, texting, internet, etc. was fine. (yes wifi was off to test this =)
I was on with VZW support trying to fix this when my essential trouble ticket was answered with:
Given that you are getting the LTE+ icon already, can you try this step and see if it helps:
Go to Settings -> More -> Cellular Networks
Disable "Enhanced 4G LTE Mode"
Make a phone call
Return to the Settings menu and re-enable Enhanced 4G LTE Mode
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Click to collapse
VZW said give it a try lets see. With it "off" I could suddenly make calls. With it back on I couldn't again.
VZW said I bet that's what we call "HD Voice" and I see its not enabled on your phone. He enabled it. I rebooted. Everything works again with that setting on or off.
I emailed this back to essential just to let them know what I did with VZW and got reply:
My understanding was "HD voice" was enabled on all smartphone accounts with Verizon, but I will add that as a step to check in the future.
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Click to collapse
I've been troubleshooting this with VZW and Essential for a while so very happy to find fix. I also went out and got a brand new SIM but that also didn't help. Both new and old sim worked in old phone fine but in essential no luck.
I had at first though unlocking bootloader / rooting had done something . I wiped and reflashed this thing 4 times yesterday trying different things to no avail.
I know some other Verizon uses were having weird issues so wanted to share.
I'll prolly never get so lucky with tech support synergy again in my life... but at least this one time they were quickly helpful.
MODs: If this should be in "guides" instead please move or I can repost
-dt
@DHO
Sent from my PH-1 using Tapatalk
Funny.. i just enabled hd voice before switching to this phone.... Glad i did
Sent from my PH-1 using Tapatalk
rignfool said:
@DHO
Sent from my PH-1 using Tapatalk
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Thanks for the tag, but unfortunately that didn't do it
SOLUTION AT BOTTOM
Seems like over the last day it doesn't want to stay connected to the Voice over Wi-Fi. If I toggle it it'll stay on for a few seconds and then the icon will disappear.
This is on both mine and my wife's OnePlus 8 Pro.
I've tried to restart device.
I've toggled airplane mode on/off
I've manually entered the APNs per T-Mobile's website even though the auto set ones by the phone were the same.
I went into *#*#4636#*#* and it shows I'm provisioned for Vo-WiFi.
I'm stumped. Is the network just being glitchy right now or is there something I'm missing on two different phones?
SOLUTION: Well in short OnePlus needs to send out a patch to fix this. How can you report a bug to them to fix?
Here's what I found out. Someone feel free to change your own router settings and see if the same thing happens:
My WiFi is set to WPA-PSK [TKIP] + WPA2-PSK [AES]. It doesn't work on that. If I set it to WPA2-PSK [AES] it works fine.
There are plenty of hotspots out there that are set up to one and some to the other. There's no reason it shouldn't work on either. Regardless, I changed the setting on my router and it's "fixed" but OnePlus needs to send out a patch or something.
Nosferatu. said:
Seems like over the last day it doesn't want to stay connected to the Voice over Wi-Fi. If I toggle it it'll stay on for a few seconds and then the icon will disappear.
This is on both mine and my wife's OnePlus 8 Pro.
I've tried to restart device.
I've toggled airplane mode on/off
I've manually entered the APNs per T-Mobile's website even though the auto set ones by the phone were the same.
I went into *#*#4636#*#* and it shows I'm provisioned for Vo-WiFi.
I'm stumped. Is the network just being glitchy right now or is there something I'm missing on two different phones?
Click to expand...
Click to collapse
I ma curious on what you find out because im about to switch to the 8pro to see if i can switch the WIFI calling feature on, on Verizon network..
kng60ft said:
I ma curious on what you find out because im about to switch to the 8pro to see if i can switch the WIFI calling feature on, on Verizon network..
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Well I'm stumped it doesn't work at my house or my local supermarket but at my mother's house all day today maintained a Vo-WiFi so something to do with the routers... The investig continues
Yeah when I'm at work or at home I have no issues of VoWifi, mines works perfect on my 8 pro with TMobile prepaid
Nosferatu. said:
Well I'm stumped it doesn't work at my house or my local supermarket but at my mother's house all day today maintained a Vo-WiFi so something to do with the routers... The investig continues
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Click to collapse
That's definitely interesting. My friend down the street got the OP8P the same day as me. He seems to see VoWifi more than I do. If I toggle airplane mode, I'll get VoWifi for about a minute before it eventually switches back to VoLTE. I also am having some stability issues where the wifi signal is there, but goes bad... and the cell signal disappears altogether. If I toggle airplane mode, it goes back to normal (see attachments).
(EDIT: Not sure if both screenshots are showing, as the XDA app seems to be acting weird)
Okay this is DEFINITELY a OnePlus software bug I sent them an email via their customer support.
If I connect the wireless bullet z, wifi calling works and maintains a signal. I disconnect from all bluetooth devices and within a minute bam wifi calling icon goes out.
Updated original post found the "solution" myself. In short, how do you report a bug to OnePlus?