Related
OK, it happened. It was powered on, splashed, went under for about 3 seconds and I pulled it out. I immediately pulled the battery and set it out to dry. so now 24 hours later I power it up and .... well the lcd is toast. I can heat everything power up and navigate blindly somewhat. I open the phone and then I hear it dialing numbers randomly.
OK, that is all I can figure out so far. The question is do you guys think it is worth trying to replace the lcd and see if that fixes the majority of the problems or a waste of time?
In the mean time I have ordered a tilt/8925 or whatever they are calling it now.
Ouch...some users say that you need to open it up and clean it with some solution to get rid of the stuff that the water puts on there. I've always been paranoid about that (PDA is the new newpaper in the can...).
Its fairly easy to open, just make sure you download the guides(in wiki under htc service manual). Its a HELL of a lot EASIER if you also have the number 6 torque key... Once you do it you'll see its fairly robust and takes an awful lot of force to break., just follow the steps one at a time and TAKE YOUR TIME cos theres no first prize for flying through the disassembly and finding you forgot to put something back or missed a screw.
Cheers...
Steelpreacher;
Just as a side note; my 8525 has hit water twice! The first time it fell into my garden pond; just barely hit the water when I caught it but it did get wet. After doing 'all the right things', I was in the same boat as you--no lcd; could navigate blindly. Took it apart somewhat and left it open. When I came back to it about 3 weeks later, it was alive and well! Screen was fine and all the keys worked.
If you do buy another phone as I did, keep the other around as a spare and check it again in a month or so. It may surprise you!
I wounder if you use it as toilet paper or what.
Selling?
Would you like to sell it? Coming back from all that damage may be pricy.
Vicious said:
Would you like to sell it? Coming back from all that damage may be pricy.
Click to expand...
Click to collapse
Vulture...
Hi,
I'm new to this forum so i'd like to say hello to everybody first
I have a g1 with the screen cracked. When I say the screen is cracked I mean that upper glass area; The lcd does not seem to be cracked in any way so there is no bleeding at all. Touch still works very well even in the cracked area.
I seem to have come across only 1 ebay auction that was selling a digitizer and everywere is absurdly expensive to buy. Any ideas where i can find one ? At 189$ i'm half way to buying a new phone tbh.
Also I saw in this forum that some people had the same problem and people told them that they would need to replace both lcd AND digitizer, however i clearly saw in the htc dream service manual that they are two separate parts with separate part numbers. Is there some particular reason for this ?
Just to clarify, can any tell me the order in which components are placed in the htc g1 ? Im assuming they are as follows:
Touch Screen Digitizer
LCD Screen
cover and hinge
in that order..Am I right in my assumption ?
Thanks,
Mewt
Bump. I would like to know as well.
Check it out:
This listing just got put up on eBay today. This guy has 50 digitizers for sale:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=230336383436
If you are sure the LCD is intact, you should just buy the Digitizer. The LCD can easily be seen by opening up the phone.
http://cgi.ebay.com/HTC-T-MOBILE-GO...5|66:2|65:12|39:1|240:1318|301:1|293:1|294:50
I can confirm you can replace the digitizer WITHOUT replacing the lcd.
I just did it. A car ran over my G1 a while ago and I've been lurking on ebay ever since waiting for digitizers to be listed. With a new digitizer, a Torx screwdriver and about an hour I have just replaced the broken one and the new one works perfectly.
Of course that also means I now have a spare G1 since I bought another one in case I couldn't get a replacement.
I will be doing the same shortly.
Actually this is the best price I have found on a digitizer
http://www.perfectesell.com/gog1glscdico.html
Any tips on replacing the part? Does the phone have to come completely apart?
I can't buy from that buyer as he doesn't ship to Malta but thanks, now I know what I need to look for and will be doing so. Hope I can get my g1 working well again...I just hate trying to read messages with cracks in them
Thanks all for your replies
Its quite fiddly but as long as you have the manual you should be okay.
There's a few things tho. Page 23 doesn't really show you how to disconnect the camera very well. On the underside of the main board there is a connector like the one for the screen. It is released by flipping the paddle lever think 90 degrees down. Otherwise the camera connector gets pulled out when you remove the mainboard.
It should go without saying you don't need to disassemble the bottom "chin" part when you remove it. Oh and page 24 has an error, those aren't the 2 screws you need to remove, its 2 long ones, one is in the top right of that picture on page 24 the other is to the right of the one circled.
Mr_dev said:
Its quite fiddly but as long as you have the manual you should be okay.
There's a few things tho. Page 23 doesn't really show you how to disconnect the camera very well. On the underside of the main board there is a connector like the one for the screen. It is released by flipping the paddle lever think 90 degrees down. Otherwise the camera connector gets pulled out when you remove the mainboard.
It should go without saying you don't need to disassemble the bottom "chin" part when you remove it. Oh and page 24 has an error, those aren't the 2 screws you need to remove, its 2 long ones, one is in the top right of that picture on page 24 the other is to the right of the one circled.
Click to expand...
Click to collapse
hey would you say the average person would be able to change the digitizer or do you have to be a handy man.. taking anybodys replys ONLY if you''ve done it
Well I guess I am the average person but then I've taken many a pc and laptop apart and put it back together again so maybe not...
There's nothing that requires great skill in it. As long as you're gentle, patient and careful (taking apart a G1 is like making love to a beautiful woman...). Keep track of what screws came from where and don't try and force anything.
Remember you need some torx head screwdrivers. but you can get these on ebay for very little.
I have to admit I feel a bit smug when I see forum posts from people who advise you sent it back to T-Mo and pay a $100+ excess for them to do it. As if!
Ah, my screen is just gently scratched, but it's annoying sometimes. I might look at into this if it gets any worse.
Just looking at the back of the screen when the G1 is open, it looks like I'd have to take the whole phone apart...are there guides I can look at?
Here is some sites that helped me out.
This is an easy to ready explanation to what you are looking at.
http://www.phonewreck.com/wiki/index.php?title=T-Mobile_G1
This is where I found the service manual a while back
http://www.intomobile.com/2008/12/18/dissect-your-t-mobile-g1-with-the-htc-dream-service-manual.html
This was where you can find the digitizer. (I dunno which one it is... but I think its the clearpad) only thing I could not find a match on part numbers anywhere
http://www.synaptics.com/solutions/products
And this is the address and Houston local number for HTC America. (i didnt check the number so i'm 72.34763% sure its right(just do a little social engineering to get to where you need to be.) )
http://maps.google.com/maps?hl=en&i...-95.551229&spn=0.009187,0.015986&z=16&iwloc=A
same boat here. cracked digitizer. seems like the g1 is the only phone, for which you can't buy one.
Mr_dev said:
Well I guess I am the average person but then I've taken many a pc and laptop apart and put it back together again so maybe not...
There's nothing that requires great skill in it. As long as you're gentle, patient and careful (taking apart a G1 is like making love to a beautiful woman...). Keep track of what screws came from where and don't try and force anything.
Remember you need some torx head screwdrivers. but you can get these on ebay for very little.
I have to admit I feel a bit smug when I see forum posts from people who advise you sent it back to T-Mo and pay a $100+ excess for them to do it. As if!
Click to expand...
Click to collapse
hey i have a question i replace my digitizer but now the bottom part of the touch screen... closest to the menu button doesnt work. what do you think can be wrong
Pull it apart again using the service guide section 2.2.3 and make sure all connections have complete contact. If something is not sitting right the circuit may not be ringing out correctly. Once you have gone through all the steps 2.3.2(lcm assembly) and everything looks connected properly, assemble, reboot and test. If it is not fixed you may have a bad digitizer I'm hoping for the fact that most of your screen is working its just a connection problem.
Mr_dev said:
Its quite fiddly but as long as you have the manual you should be okay.
There's a few things tho. Page 23 doesn't really show you how to disconnect the camera very well. On the underside of the main board there is a connector like the one for the screen. It is released by flipping the paddle lever think 90 degrees down. Otherwise the camera connector gets pulled out when you remove the mainboard.
It should go without saying you don't need to disassemble the bottom "chin" part when you remove it. Oh and page 24 has an error, those aren't the 2 screws you need to remove, its 2 long ones, one is in the top right of that picture on page 24 the other is to the right of the one circled.
Click to expand...
Click to collapse
When you reassembled what did you do about the tape and gaskets? Were you able to buy new or did you use something else? Thanks!
Matt
s02mike said:
Here is some sites that helped me out.
This is an easy to ready explanation to what you are looking at.
http://www.phonewreck.com/wiki/index.php?title=T-Mobile_G1
This is where I found the service manual a while back
http://www.intomobile.com/2008/12/18/dissect-your-t-mobile-g1-with-the-htc-dream-service-manual.html
This was where you can find the digitizer. (I dunno which one it is... but I think its the clearpad) only thing I could not find a match on part numbers anywhere
http://www.synaptics.com/solutions/products
And this is the address and Houston local number for HTC America. (i didnt check the number so i'm 72.34763% sure its right(just do a little social engineering to get to where you need to be.) )
http://maps.google.com/maps?hl=en&i...-95.551229&spn=0.009187,0.015986&z=16&iwloc=A
Click to expand...
Click to collapse
i'm willing to try replacing it myself as well and i was wondering how much your purchased your new digitizer for. would the one suggested earlier at this link: http://www.perfectesell.com/gog1glscdico.html be good? it seems a lot cheaper than other ones and i dont want to buy a faulty and cheap one that may not work as well or break. any other tips would be GREATLY appreciated. TIA!
Here's the correct page on the Perfectesell site:
http://www.perfectesell.com/htcgog1glscd.html
Same price ($65) as the ebay auction that ended.
I dunno what that $12.95 thing was... price doesn't seem right for glass, touch sensing wizardry
mattcairns said:
When you reassembled what did you do about the tape and gaskets? Were you able to buy new or did you use something else? Thanks!
Matt
Click to expand...
Click to collapse
Some of the gaskets i didnt fully remove so i just place em down... and some of the tape i didnt reuse.
bloob9 said:
i'm willing to try replacing it myself as well and i was wondering how much your purchased your new digitizer for. would the one suggested earlier at this link: http://www.perfectesell.com/gog1glscdico.html be good? it seems a lot cheaper than other ones and i dont want to buy a faulty and cheap one that may not work as well or break. any other tips would be GREATLY appreciated. TIA!
Click to expand...
Click to collapse
I bought my digitizer on ebay for about 25 dollars i think. then i bought the screwdrive kit for 7 dollars also
s02mike said:
Pull it apart again using the service guide section 2.2.3 and make sure all connections have complete contact. If something is not sitting right the circuit may not be ringing out correctly. Once you have gone through all the steps 2.3.2(lcm assembly) and everything looks connected properly, assemble, reboot and test. If it is not fixed you may have a bad digitizer I'm hoping for the fact that most of your screen is working its just a connection problem.
Click to expand...
Click to collapse
thanx i took it apart again and that fixed it... i have 2 more problems 1 major 1 not. i dont know but i normally got 3g service in my house and now i dont what could b the problem.
second is that the screen doesnt swivel smoothy as before
I just thought I'd share the story of how my Nexus One became a 576 dollar(CA Tax) brick. I went hiking up in the Angeles Forest to go Bungee jumping on Saturday. It was a 5 mile hike, but not a too terribly hard one. I put my Nexus One in my bag and didn't think about it. When we got to the Bridge to Nowhere, the Bungee location, I took my Nexus One out of my bag to take some photos and video. I hit the power button and nothing happened. I knew my battery couldn't be dead. I took off my sunglasses and noticed spider cracks all over the screen originating from the bottom left of the screen.
It sucks, and I have no idea how it happened. I never took my bag off my back, I never hit anything. It is very depressing. I'm trying to email the google store support to see if i can get it refurbished or something so i don't have to buy a new one for full price. The screen displays nothing, but still responds to touch. I can feel when i hit the area that unlocked it the vibrating feedback. I doubt there are any AMOLED screens out there, or a way to easily replace it myself. Let's hope google can fix it somehow for a price less than buying a new one. If not, well then I'm boned.
Wow, sorry dude. I hope Google can help you out on this matter. Maybe you did bump it somewhere without knowing?
Are you sure it wasn't pressure from contents of the pack itself?
senseless post, never mind me.
Bummer...let us know if you can get it replaced.
So I guess we can safely say this isn't the Gorilla glass as found on the Droid.
pics? and does the phone not even turn on? ive see dozes of iphone users with cracked screens still touching away at it uncontrollably lol
yeah cracked capacitive touch screens usually continue to work fine and the screen under them should not be effected unless it took a pretty darn good hit
sucks to have happened to you so soon but i will say that personally having known how easy it is to crack these types of screens i have always kept my G1 in my jean pocket with the screen facing my leg at all times.
i've dropped my G1 about 5 or 6 times in the past 1+ year and the back of my phone is in much worse shape than the front but still no cracked screen i do however have a half way broken back cover
crater said:
I just thought I'd share the story of how my Nexus One became a 576 dollar(CA Tax) brick. I went hiking up in the Angeles Forest to go Bungee jumping on Saturday. It was a 5 mile hike, but not a too terribly hard one. I put my Nexus One in my bag and didn't think about it. When we got to the Bridge to Nowhere, the Bungee location, I took my Nexus One out of my bag to take some photos and video. I hit the power button and nothing happened. I knew my battery couldn't be dead. I took off my sunglasses and noticed spider cracks all over the screen originating from the bottom left of the screen.
It sucks, and I have no idea how it happened. I never took my bag off my back, I never hit anything. It is very depressing. I'm trying to email the google store support to see if i can get it refurbished or something so i don't have to buy a new one for full price. The screen displays nothing, but still responds to touch. I can feel when i hit the area that unlocked it the vibrating feedback. I doubt there are any AMOLED screens out there, or a way to easily replace it myself. Let's hope google can fix it somehow for a price less than buying a new one. If not, well then I'm boned.
Click to expand...
Click to collapse
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
JareduPS said:
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
Click to expand...
Click to collapse
Thanks for the tip. I'll look into this! I'm on t-mobile, but i bought it unlocked. Lets hope it still works.
The phone still turns on, I see notification glows of the trackball. The buttons light up, I can even unlock the phone by sliding where i know the button is.. but the screen doesn't come on at all. it looks like it cracked at the bottom right and spider'd up most of the screen.
It was in a padded compartment of my bag, and it only had a few bottles of water(in an entirely different section of the bag) and my hoodie in it. I can't understand how it happened.
well it sure as hell didnt punch itself in the screen
Crazy, Ive had a couple close calls with my G1 and saw one of my friends G1s drop right in front of me and shatter at the movies but hers still worked just cracked everywhere. That really sucks.
crater said:
Thanks for the tip. I'll look into this! I'm on t-mobile, but i bought it unlocked. Lets hope it still works.
The phone still turns on, I see notification glows of the trackball. The buttons light up, I can even unlock the phone by sliding where i know the button is.. but the screen doesn't come on at all. it looks like it cracked at the bottom right and spider'd up most of the screen.
It was in a padded compartment of my bag, and it only had a few bottles of water(in an entirely different section of the bag) and my hoodie in it. I can't understand how it happened.
Click to expand...
Click to collapse
From what I've read there's been a lot of different stories of whether or not asurion will cover the phone, but from what I can tell they do- and it's also listed on their phoneclaim.com site (though I don't recommend using it.. it's usually easier to call, I work for tmobile and customers that come in have tons of complaints from that)
To add insurance to the phone you may have to go into a retail store from what I read and show them a reciept from google that it was bought, and they'll add it to your account, so hopefully you can do that, heh. I'll keep a lookout for any new info and post it here, so keep us updated on the status ^^
Sounds like the water bottles may have hit it at an angle, there could have been a bump or something that caused the plastic lid of the bottle to become compressed against the phone, thus resulting in a pressure crack (which explains the spidering) Even if it's in the padded section, keep in mind that if you put enough pressure on a screen it'll crack, as everything has it's breaking point. For your next one nexus one (lol, 'nextus one') I'd probably recommend a hard-leather pouch for when you're going hiking so it doesn't happen again, and the soft-case for your pocket for less bulk
Once boxwave comes out with their anti-glare screen protectors, I'd suggest one of those as well to prevent the little nicks and such ^_^
Good luck!
JoshHart said:
Crazy, Ive had a couple close calls with my G1 and saw one of my friends G1s drop right in front of me and shatter at the movies but hers still worked just cracked everywhere. That really sucks.
Click to expand...
Click to collapse
seems like it might be a downside of an OLED screen. I've seen several cracked G1's work fine, it does surprise me that the N1 won't display anything at all.. maybe the video cable came unplugged somehow. Hmm.
I called T-mo and she said they show it as a phone that can make a claim if you already had insurance on your account, but that she wasn't able to add it to a new Nexus One since t-mobile does not support or sell it. I tried to talk her into it repeatedly and she said it just wouldn't let her. I said thanks and politely hung up. I'm gonna try calling back again to get someone else in a bit.
OMG! That really bites! Was it really hot out? I really feel for you I paid full price for mine too. Thats why I'm looking for a hard case. Hope it works out for you.
Same problem - cracked screen on Nexus One
OK I was not hiking or anything - just hanging out with my Nexus One in my pocket. Pulled it out and the screen looked funny. By the next morning, all black. It wasn't until I looked closer in bright light that I noticed several cracks in the internal screen, coming from the edges.
I think this is going to be a big problem for this phone. I've dropped my G1 about 20 times over the past 15 months and it's fine. I've even dunked it in a glass of water, dried it out, and it's fine. I did nothing to my Nexus One and the screen (inside! with no external damage whatsoever) is cracked and now does not work. This is lousy manufacturing.
I put a call into HTC and they are supposed to be sending me a fedex label to send them the phone, but I didn't tell them the screen is cracked, I just said the screen doesn't work. So I am expecting them to tell me I'll have to pay to replace the screen. The warranty number for HTC is 888-617-1113. If you call them and get the price for replacing the screen, please post it here so I and others know what to expect.
Also, there is a company in Dallas called dr cell phone (google it) which can repair screens the same day they receive your phone, you can just ship it to them. It costs somewhere between $75 and $175 and they said they will repair the Nexus One (they do many other HTC phones). However they told me they are waiting on parts from HTC so it could be 1-2 weeks before they get parts.
Hope this helps - I'm in the same boat. Good luck.
I compare the Nexus screen to Heros. It feels like Nexus has a plastic screen?
JareduPS said:
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
Click to expand...
Click to collapse
Sorry, but if you try to do the insurance thing listed here, your claim will be denied. Asurion checks to see when you last used the IMEI number to place a call. They will see that you have been unable to place any calls since a certain date and added insurance after that date. They will know your device was damaged before you added the insurance and deny the claim. Since your touch screen still works, perhaps try holding the search button to initiate a call through voice dialing. If you can make a call after adding the insurance, you should be good.
Frito11 said:
sucks to have happened to you so soon but i will say that personally having known how easy it is to crack these types of screens i have always kept my G1 in my jean pocket with the screen facing my leg at all times.
i've dropped my G1 about 5 or 6 times in the past 1+ year and the back of my phone is in much worse shape than the front but still no cracked screen i do however have a half way broken back cover
Click to expand...
Click to collapse
Same here. Always on the rear pocket, even when driving and its still in pristine shape (sold it yesterday, snif!). From your second assertion, looks like the G1's display is even stronger than the back (not as flexible, though).
Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)
Same problem here!
I've sent it to HTC for repair, since my Diamond2 has 1 year warranty and I only bought it in May/09. HTC said that screen issues are excluded of the warranty and that I have to pay about €70 for the screen repair, because, they say, the problem is due to misuse - wich I don't think is true.
Daisjun said:
Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)
Click to expand...
Click to collapse
You have collapsed your layers between lcd and digitizer.
Some folks here use duct tape to repeatedly pull the layers apart and it fixes their issue for a while.
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
search for "newton rings"
Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
The issue is being discussed here:
http://forum.xda-developers...522813
I've already filed a complaint to the comm's regulation office. I'me presently waiting for their response.
had the same issue.. I just replaced the digitizer, it's a bit tricky but certainly possible.. yours is not that old so it should be repaired under warranty if you can have that done (have no clue about your situation there..)
digitizers are cheap on ebay
disassembly:
http://www.pdacenter.ru/razborka/htc-touch-diamond2/
Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
Here is my thread about this.
I am in the same boat as you - phone was destined for somewhere in Asia, and I am in Australia. I contacted HTC, and they also told me that the problem could be caused by misuse, even though I KNOW it wasn't, as my phone is always in it's case unless being used, never dropped etc. It sucks, but I think I will just replace the digitizer myself.
Hello all,
First time I have done a post so firstly a hello to everyone. Secondly It is an update/ask for advice time from everyone.
I sent my Galaxy Tab 10.1 in for repair due to the newton rings problems and i have been checking it's progress online. Today a new status came up saying:
"Cancelled by ASC Non Defect (Working properly)"
When I called up customer services they explain that this could be due to two reasons:
1) They have deemed this as a default due to my use (apparently the more likely of the two)
2) For stats they have closed the case and are waiting for a part.
Has anyone had experience with these people and do they know any of their procedures? Also if they do say it was due to my misuse what are my options?
Sorry for the rant and new thread just need some advice asap.
Liam
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Exactly that's what i said. The service rep was saying this could be a thing they do to make the statistics of cased open and closed better. However he did say this is a unlikely option.
ok, I think I understand now.
They closed the case because they dont want the case number to remain open in their system and pass SLA "service level agreement" time. This is pretty common in hardware repair.
If this is true then it does sound like they will replace the part.
Well that's good to know. At first i was thinking the person was just fobbing me off. I really hope they do repair the device; If not I will go mental at them.
Thanks for the info.
Also have anyone in the UK got theirs repaired yet?
Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Wait? It costs $120 to make it, or it's made of $120 worth of bulk parts.
The argument is valid, but not when you twist up reality to make it fit your point. There are other costs involved in making and getting the tablet into your hands than the bulk cost of the parts.
Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Sadly I wouldn't have a clue on how to replace it?
For anyone else who has this problem here is an update. They have agreed to replace it but it will take up to 28days. BO
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Evan2ac said:
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
Click to expand...
Click to collapse
The assertion here being that they don't power on the device and check the serial number, etc., that is electronically embedded in the device? Does that really work?
Another update. I called back and apparently it was sent recorded delivery today. Will let you know when i get it.
Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Tell it to these ppl then
http://forum.xda-developers.com/showthread.php?t=1222149
Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Being the reason why it does actually help. Because the device is sealed you create a greater pressure on the inside of the device than on the outside. Since the back part is more flexible than the front it moves outward, obviously only slightly, but just enough to reduce pressure of whatever is pressing against the screen from behind. And as pointed out, it is only temporary, as when you stop blowing the over pressure seizes as well.
I also have the problem with Newton Rings, but I think it's because it is a little bent. The corners of the tab does not line up when I put it on a table.
Just thought I should mention this so you guys having newton rings can check if yours is bent as well.
It is not the best built tablet and it might bend a little if you have it with you in a backpack etc..
samsung galaxy tab 10.1 newton rings
be careful when you buy any samsung product from overseas , samsung uk will not honour their warrenty although the problem is a know manufacturing defect
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem
Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium
ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.
RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
It worked for a minute. Haha! What will I do to fix it?