Digitizer Non Responsive - Touch Diamond2, Pure General

Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)

Same problem here!
I've sent it to HTC for repair, since my Diamond2 has 1 year warranty and I only bought it in May/09. HTC said that screen issues are excluded of the warranty and that I have to pay about €70 for the screen repair, because, they say, the problem is due to misuse - wich I don't think is true.

Daisjun said:
Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)
Click to expand...
Click to collapse
You have collapsed your layers between lcd and digitizer.
Some folks here use duct tape to repeatedly pull the layers apart and it fixes their issue for a while.

Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
search for "newton rings"

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
The issue is being discussed here:
http://forum.xda-developers...522813
I've already filed a complaint to the comm's regulation office. I'me presently waiting for their response.

had the same issue.. I just replaced the digitizer, it's a bit tricky but certainly possible.. yours is not that old so it should be repaired under warranty if you can have that done (have no clue about your situation there..)
digitizers are cheap on ebay
disassembly:
http://www.pdacenter.ru/razborka/htc-touch-diamond2/

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
Here is my thread about this.
I am in the same boat as you - phone was destined for somewhere in Asia, and I am in Australia. I contacted HTC, and they also told me that the problem could be caused by misuse, even though I KNOW it wasn't, as my phone is always in it's case unless being used, never dropped etc. It sucks, but I think I will just replace the digitizer myself.

Related

Help, black 'liquid' spots, what to do

Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie
ink bleeding, u should get it to repair asap, lcd is messsed up
My mistake, the other members are right, I am sorry as I could not see your pictures correctly because I was browsing with my hd2.... it is not ink bleeding, for that, you have to have the lcd broken..... anyway, I am glad is not bleeding, now, lets learn from the other members.... cheers..
There are quite a few threads with people having the same issue, I don't believe it's bleeding like suggested above, it is the layers of the screen sticking together. I had the same problem on my old LG Viewty about three years ago - sometimes it goes away on it's own (when the phone gets hot for example) and sometimes you need to get a replacement. If it's new I suggest you speak to either your provider or HTC.
Use a suction cup to carefully pull the screen a little bit and it should disappear.
Brgds... /TubGirl
Same thing happened to me, and few other members... Have a look here.
Grtz
Lukas
Thanks for the quick response guys!
Yep, it's exactly what happened in thread mentioned
(did some searching but couldn't find it before)
the suction cup idea might be a good one, will check it out and let you know. If I can solve it myself it would be much better than sending it in.
thanks!
(newton ring ) this is dueto great pressure happened on the screen if not fixed in short time the screeen will be corrubted .
note; (it is not covered by warranty)
Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.
ftrippie said:
Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.
Click to expand...
Click to collapse
mab be it would be from a faulty manufacturing but fix it fast before the screen corrubts from over pressure as this happened on hd1 and they did not want to fix it under warranty
If this happened to me and I couldn't get rid of it, I would go ballistic if HTC claimed it wasn't covered by the warranty. What a total piss take.
i can understand the newton ring effect on resistive screens, but on capacitive screens using glass - i find it hard to believe.
Yes, ardsar. My thougths exactly.
I had Newton rings on my touch hd. And I was informed that that is imposible on capacative screen because it is made of hard material, top layer cannot fall on the lower one.
Whatever it is, I hope it's not a recurring issue. In my thread three HD2 had that issue, and now another one...
Exactly Lukass, I hope this is just coincidence.
I just reflashed the original ROM and will take it this afternoon. In the end I decided not to try to get rid of it myself, since it is now plain visible. And I only had it for 2 weeks, so of it goes.
Let's see what they say.
I had this, repaired by repair service under warranty. The report said it was newton ring.
well, I just brought it in, estimated return is 11th March, let's hope that it will be quicker!
cheers!
Yes it is a newton ring caused by pressure perhaps if you keep the phone in the trouser pocket which is tight.I had the same but as repaired under warranty in 2 days.
Be careful not put to much pressure when putting the battery in, since its a very thin layer between the battery and the LCD. I think this can cause the LCD come in contact with the digitizer if you are not careful.
propably heating issue
has anyone got the idea that this may have been caused by heat? maybe when the internal components of the phone heats up this causes the gap (spot) on the screen. can anyone confirm what is behind the spot? is it the processor? i've got this idea because before switching to hd2 i was using SE xperia x1 and maybe most of you are aware of the cracking issues of the silver casing. well according to my local SE representative this cracking was caused by heating when using wifi. it was covered by warranty since it's a manufacturing defect. HD2 also heats up when using wifi and maybe thats what causing this problem. well its just my idea. feel free to share yours.
how to fix liquid spot
ftrippie said:
Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie
Click to expand...
Click to collapse
i had the exactly the same problem, and fixed it!!!! what i did was to heat it up with a hair dryer while it was on charge(this causes the battery to heat up as well) the spot started to shrink slowly took around 2 hours, but it didnt solve my problem total, as when it cools down the spot would comeback but not as large as b4. so getting pissed of with it i put it on charge from my laptop and placed my hd2 behind the air vent of my laptop(where the heat escapes) and continued working, i forgot my phone was there for about 5-8 hours. when i remembered it was there i moved it, whole phone was very hot not so hot that i couldn't hold it but hot enough. the spot had gone totally. but i thought it would comeback when cooled, so i decided to cool it slowly placing it back behind my laptop but moving it further away at 10 min intervals until it was around a foot a half away from the heat. i now have my hd2 working fine. with no spots.... my theory on this is that the liquid had been pushed else where within the phone as i couldn't see any liquid seeping from the phone so by heating the whole phone wherever the liquid was it thinned and cover the spot but upon cooling it would compress again dont quite understand how i worked around that but it worked

CDMA Hero Bugs and Manufacturer Defects

I'm starting this thread as a central database for CDMA Hero owners to share defects and bugs in Hardware and Software.
My apologies if this has been addressed else-where.
Found with my Girlfriend's and my "with Google" Heros that we both have a noticeable amount of dust under the screen (glass). I thought this was addressed with rev. 2 of the phone?
Anyone one else with the same issue?
paint on case is VERY easy to chip...
I agree the finish seems a little delicate. I've been using a cheap hard plastic case since I got mine in dec. Helps alot with wear and tear, and isn't too bulky or hard to get out of my pocket.
i agree with the paint issue.
my end button is totally red not silver and red
I had a dust issue with my first (unbranded).
The first thing I did with my replacement (with google) hero was to apply an invisible shield to it. I have not noticed any dust under the screen whatsoever.
Also, although it isn't exactly pretty, I found while applying the invisible shield that it did not cover the gap between screen and button pad. As a quick fix to this I cut a thin piece of invisible shield material that was left over and applied it over the crack/screen protector/button pad protector. Just for some extra protection.
For shocks, I have the phone in the HTC silicone case. My phone has taken a number of falls/skids across the ground and stuff and this combo has protected it completely.
Edit:
Almost forgot, my original also seemed to develop a wear mark on the metal button pad finish. It was as if a part of the layer had rubbed off and tarnished in a circular pattern.
about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit
justinisyoung said:
about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit
Click to expand...
Click to collapse
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?
mrinehart93 said:
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?
Click to expand...
Click to collapse
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
I understand how frustrating it can be for dust to collect under the screen of your device. We have recently learned that Sprint has a process in place to resolve this issue. Please contact Sprint for the location of your nearest Sprint Service and Repair facility. They are equipped to clean your device, and in doing so will be able to keep the issue from recurring in the future. I apologize for any inconvenience you may have experienced.
Click to expand...
Click to collapse
which pretty much means that the sprint store should be able to repair it for free.
justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....
I had heard about the dust problem before, and was glad that I didn't have that problem yet... After reading this thread, I decided to look again.... Now I do have dust in the bottom right
It seems to me that the problem is dust entering between the keypad and the screen, and then getting up underneath of the digitizer which doesn't seem to be against the LCD, which is strange, I think. Most handhelds I've taken apart have the digitizer glued around the edges directly to the LCD. Thank god that HTC and Sprint are actually addressing this problem. If someone does know how and where this seal is applied, I'd love to know. I might be taking mine back before too long, and I always would like to know what they're going to do beforehand.
beyondinferno said:
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....
Click to expand...
Click to collapse
OMG i loved the mogul till I realized the CPU was slow the whole thing was slow and in my 2 years i went through 8 of them. That was the best money ever spent on TEP
Seriously you guys should have no problem exchanging that phone in warranty without TEP IF you take it to the shop and they cant resolve your dust issue they will ship you a remanufactured phone.
justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.
clamknuckle said:
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.
Click to expand...
Click to collapse
ffffffffffffuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu-------------
So is HTC actually 'fixing' the problem?
brian2220 said:
i agree with the paint issue.
my end button is totally red not silver and red
Click to expand...
Click to collapse
Same here. Otherwise no issues.
The stock roms sucks.
But seriously, same as everyone else
-Dust under screen
-Button paint chipping off
At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Actually, I'm considering taking my Hero apart and trying to figure out a fix on my own. I think I'll wait just a little longer... just to make sure nothing fails and I can't take it back. Or, is there anywhere I can buy those black stickers for the screw-heads?
I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html
chococrazy said:
I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html
Click to expand...
Click to collapse
OMG they murdered a Heroc!!!
thematrixkid17 said:
At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Click to expand...
Click to collapse
Interesting, I loved my Touch Pro, the only flaking or issues with the aesthetics I had were from where it met pavement once...there's also a .cab file your friend can download that will fix the date issue...I'd post a link but I'm not sure of XDA's linking policies to other sites, just google ".cab fix for touch pro sms date," it's one of the first results.
As far as bugs and manufacturer defects with my Hero go, I've had the phone for a little over a month now and haven't anything to report...it does lag a little at times but I've yet to find a rooting process that works for my Hero for whatever reason, it's the newest version with the "with Google" branding. The "one touch root" or whatever it was titled from unlockr didn't work, nor did the one I found on android forums.
I didn't get stuck in a bootloader or anything for either process, it's simply that neither one had any affect; I did follow both process to a "T." I'll get around to trying the tutorial I found on here (XDA) one day when I have time, although I must say, I kind of prefer the hacks and tricks of WinMo at this point.
Aridon said:
Same here. Otherwise no issues.
Click to expand...
Click to collapse
same, i just removed the foil completely. just have a red button now.

Button light leakage easy permanent fix

This fix might sound crazy but it works
i have 2 evo's version 002 both with pretty bad light leakage under the buttons. One has 3 buttons and the second 2. In the dark they are very visible and i was getting annoying ready to return both. I tried the blowdryer trick but that did not work.
This is what i did about a week a ago, it only takes a minute.
Go get one of this which you might have laying around your house.
http://www.oppictures.com/singleimages/400/SAN82001_1_1.JPG
Go to a dark area where you are able to see the leakage and start painting let line between the plastic and leakage. try pushing down the plastic to and using the pen to paint some of of the inner cover. Get a towel and remove the ink that got into the screen and bottom cover.
After doing this my phone have not shown any leakage. i have tried water in a towel to see if it would remove the ink and show light leakage but no leakage what so ever (do not try alcohol). This fix is invisible to the naked eyes, i have 4 friends with evo's and they could not tell what i did, even after telling them they still did not know where was painted
This is an easy cheap fix, it takes about 2 minutes and anyone (and i mean anyone) can do it.
So please if it make you feel better returning bu
eduardmc said:
This fix might sound crazy but it works?
Click to expand...
Click to collapse
Are you asking us? i dunno, did you try it?
i dunno....seems ghetto, seems htc should have used done better r&d.
Hmm, I'd just like a $200 phone to work in the first place, not start falling apart 7 days in. :|
skoobz said:
Are you asking us? i dunno, did you try it?
Click to expand...
Click to collapse
sorry, i fixed it. English is not my native language so i do make alot of mistake in my writings.
Hrshycro said:
Hmm, I'd just like a $200 phone to work in the first place, not start falling apart 7 days in. :|
Click to expand...
Click to collapse
I don't believe i have had a phone that did not have any kind of problems related to software and hardware. The palm pre was a mess every new one i got had dead pixels, after 6 unit i finally got one that had 2 dead pixels. My diamonds phone use to get boiling hot. i could go on. all my friends iphones had drop calls like 20 calls a days (most switch to evo with me).
now the evil have a few problems, like the back cover not been flush and that was solved with a peace of small paper on top of the battery.
You will fine defect, nothing is perfect.
Interesting fix but it doesn't eliminate the fact the leak is happening because the screen is separating. Pushing the screen down will eliminate the leaking. The best fix will be to make sure the screen is sitting all the way down. So far I've only seen one guy do it on androidforums by pushing the screen down with clamps and heating it with a hair dryer. After letting it sit over night he didn't have any more leaking or lifting after two days. We have yet to hear from him on the progress (I think he ended up exchanging it anyway). Another guy said he tried the same fix and ended up making his phone worse.
thanks this is a nice cosmetic band aid If i don't see it, it doesn't bother me as much
coolguy949 said:
Interesting fix but it doesn't eliminate the fact the leak is happening because the screen is separating. Pushing the screen down will eliminate the leaking. The best fix will be to make sure the screen is sitting all the way down. So far I've only seen one guy do it on androidforums by pushing the screen down with clamps and heating it with a hair dryer. After letting it sit over night he didn't have any more leaking or lifting after two days. We have yet to hear from him on the progress (I think he ended up exchanging it anyway). Another guy said he tried the same fix and ended up making his phone worse.
Click to expand...
Click to collapse
yeah but it seems the screen separation on happens the first few days of using the device and the progress stop. my device did not progress after i notice the leakage and was looking for a fix. This kind of fix the problem since you won't see the light leakage at all. The screen separation is wasn't really a problem since i only notice it when the light leakage is visible.
Again the point is missed. This does not prevent the fact that in time the leakage will evolve into screen separating from the base. The light is leaking because the adhesive used during rush manufacturing wad improperly sealed around the face of the device. This was a huge problem for the iphone (didn't think it would happen to me but here I am with my evo)
This worked like a charm I've already exchanged my EVO twice (on my 3rd evo). The first two had dead pixels, and all three have had the light leak. I'm not in the mood to go through the RMA process with HTC, so this fix was a perfect solution for me. I tried a similar fix using superglue on one of the other EVOs I had, but it left an unsightly white residue in the crack of the screen.
While this may not be a permanent solution to the problem with the screen coming unglued, I'm ecstatic that I no longer have to see light coming from the bottom of my screen.
Thanks a lot.
This thread. ... with that Expo 2 ... funny.
I found my own fix after trying several different things including tightening the torx screws, using a hair driver and clamps, and an expo dry erase marker. I read a post about using plastidip which I had, but unfortunately it was dried out. I then decided to use something else I had around. A fine tip black paint maker (Decocolor - LINK). I dabbed the tip on a piece of paper several times to get a little paint on the tip. I then carefully ran it across the edge where the light was leaking which allowed a very small amount of it to drip down in the crevice. I then ran a q-tip and a paper towel along the edge to make sure any that got outside of the crevice was removed. Now I have no light leakage. The paint is permanent, waterproof (not that I will be testing that) and will be easy to reapply if I ever need to. It also takes very little skill and the markers can be found at a local Michaels or arts/crafts store.
On a side note, the hairdryer/clamp method did help a little, but this paint maker did the job the rest of the way.

[Q] touch issues

I have a NST with glowlight and i have touch issues quite often... when using the keyboard when i touch backspace it touches "h".. when i touch space .. it touches b ... does anyone have these screen issues? it's like phantom touches.. i takes me 5mins to type something
This is a known issue. I just received mine in the mail and it had issues. I found you can clean it and it may help. But for me, since it is brand new, I just had them ship out a new one. If you are not under warranty, I actually just did a factory restore and it stemmed to have helped a bit.
lekofraggle said:
This is a known issue. I just received mine in the mail and it had issues. I found you can clean it and it may help. But for me, since it is brand new, I just had them ship out a new one. If you are not under warranty, I actually just did a factory restore and it stemmed to have helped a bit.
Click to expand...
Click to collapse
ok thx. It's brand new for me also... not even 1 month... do i need to ship back my nook to get a replacement? i bought from ebay... i need to contact who to report the issue? I read when they give u a replacement, they you a refurbished one?
edit: hmmm so this issue is faulty hardware? or it's just cleaniness? and it will happen sooner or later on any nook? will a cover help?
yeahman45 said:
ok thx. It's brand new for me also... not even 1 month... do i need to ship back my nook to get a replacement? i bought from ebay... i need to contact who to report the issue? I read when they give u a replacement, they you a refurbished one?
edit: hmmm so this issue is faulty hardware? or it's just cleaniness? and it will happen sooner or later on any nook? will a cover help?
Click to expand...
Click to collapse
Nook touch screens use infra-red sensors/emitters located around the edges of the screen. If the transparent plastic sandwiched between the screen and the bezel gets dusty, it can cause problems.
cowbutt said:
Nook touch screens use infra-red sensors/emitters located around the edges of the screen. If the transparent plastic sandwiched between the screen and the bezel gets dusty, it can cause problems.
Click to expand...
Click to collapse
so it's not really a hardware fault but it's because of dirt?? any cover case that can protect against such scenarios? how do i clean it?
I think there are two scenarios (perhaps more). Faulty hardware in which the infra red sensors do not function correctly or dirt/ dust impeding their ability to function. One always hopes for the latter.
The reset I did only helped for about an hour.
First try to clean it.
Since you got it off eBay, start by contacting the seller. Ask the person if it is still under warranty.
Then, contact 1800thebook to get a replacement. If it is not under warranty, I am not sure what your options are. EBay and electronics is always a gamble. Sorry.
~Leko
Go forth and work toward your salvation with diligence.
ok thx,... i have tried cleaning it up but it helps for a few seconds but then it gets freaky at times.. it's a pain to type! do you guys ever take notes with it??? it's impossible...
i don't think it's a hardware issue since the first 2 weeks it works with no problems... i was keeping it in the box while not in use... since i started not keeping it in its box.. i am getting these touch issues... so seems related to dust...
will i need to send back my nook to get a replacement... sounds pretty annoying to do so.. shipping is damn expensive
sidenote: looking at the edge of the nook, i see shiny particles... is this normal or is this dust?
i can't even type my wifi password anymore... every button i touch also "ghost" touch the corresponding middle button.. e.g. when i press d, i get dg ... how do i clean that damn thing? where do i need to clean exactly?? i am cleaning the edge.. does not seem to work.. sometimes it seems ok, then 2 secs later it gets messed up again
Cleaning the screen is a different reason to normal screens. Normally you just want the greasy finger prints off etc. However thats for a resistive or capacitve based touchscreen. NST/NSTG touchscreen works on an infrared array running along the edges ABOVE the screen rather than a stuck on touchscreen so as not to affect the contrast in sunlight.
This means a piece of particulate matter on the screen will affect the touch sensor.
If its confused sometimes it won't work at all! The worst environment to ever take your NST is to a sandy beach, really don't do it.
Personally I use a air duster (compressed air can) to get those pesky bits out of the edges.
When not using NST keep face down to keep out bits of crap or keep in a case..

Really strange screen issue

Hi all
So I just installed a few games on my Nexus 4 this evening and noticed some areas of the screen not responding. Its isolated to about a 1cm from the left on my screen. When I enable the "show touches" option under developer options I can see the ball jump when I move my finger over the area. Whats odd is that the very edge reports OK and I can swipe to Google Now without issue.
I was using PA with Franco and just as a test revered to stock and it seemed to work however after about 5 mins it went back to the same behaviour. Once again I installed my stock nandroid and now its just jumping like it was. So confused!
I guess some software is running and causing issue or the screen is over sensitive in that area me touching it is causing issue. Its worth noting that I changed the screen a few days ago so it could be the connectors but could it be isolated due to a connection?
bert682 said:
Hi all
So I just installed a few games on my Nexus 4 this evening and noticed some areas of the screen not responding. Its isolated to about a 1cm from the left on my screen. When I enable the "show touches" option under developer options I can see the ball jump when I move my finger over the area. Whats odd is that the very edge reports OK and I can swipe to Google Now without issue.
I was using PA with Franco and just as a test revered to stock and it seemed to work however after about 5 mins it went back to the same behaviour. Once again I installed my stock nandroid and now its just jumping like it was. So confused!
I guess some software is running and causing issue or the screen is over sensitive in that area me touching it is causing issue. Its worth noting that I changed the screen a few days ago so it could be the connectors but could it be isolated due to a connection?
Click to expand...
Click to collapse
Ok so I was able to use the old screen (cracked) in a frankenstein fashion and it works 100% of the time. The current seen seems to work for a while and then goes back to missing that area.
Will try and return for a replacement.
bert682 said:
Ok so I was able to use the old screen (cracked) in a frankenstein fashion and it works 100% of the time. The current seen seems to work for a while and then goes back to missing that area.
Will try and return for a replacement.
Click to expand...
Click to collapse
Update 3
So the issue has progressed to being intermittent. It will be broken for a few hours, then work OK for a few. This can happen at random,so, not plugged in as I suspect heat was an issue. I can get a text, its broken, pocket the phone and in 5 mins when I get the reply it can be working again.
Ive made a video of what its doing, notice the white dot "jump" when compared to the right.
https://drive.google.com/file/d/0B0i6bdx3f4lWd3VmTWZXM0tjMTQ/edit?usp=sharing
Any suggestions?
You need a different screen if you want to fix it.
bert682 said:
Update 3
So the issue has progressed to being intermittent. It will be broken for a few hours, then work OK for a few. This can happen at random,so, not plugged in as I suspect heat was an issue. I can get a text, its broken, pocket the phone and in 5 mins when I get the reply it can be working again.
Ive made a video of what its doing, notice the white dot "jump" when compared to the right.
https://drive.google.com/file/d/0B0i6bdx3f4lWd3VmTWZXM0tjMTQ/edit?usp=sharing
Any suggestions?
Click to expand...
Click to collapse
Check that the flex cable isn't damaged, dirty or loose before you bother with a replacement. Either way, you probably need a replacement screen
lopezk38 said:
Check that the flex cable isn't damaged, dirty or loose before you bother with a replacement. Either way, you probably need a replacement screen
Click to expand...
Click to collapse
Yea I took it all apart and while the new one was connected I was able to connect the old one, upside down etc. It worked OK. Did a bit of a blow and properly pressing down on the connectors.
I could accept the screen is at fault at return it but when the issue is not 100% of the time I know my luck will be that when it gets tested at the sellers end it will work, get sent back to me and be broken again.
Have some monitoring apps running now so I can tell of its heat. Since this side is away from the battery im less incluined to think its heat from that. The motherboard does run down that side so it could be something in that? Ever seen any reports of that getting too hot?
Could even be heat from the antenna cable somehow?
Strange that it spans the whole length though.
Ill risk the return I think, got a video of it being broken so will see what happens.
Run over to Radio Shack (or whatever the equivalent is in what ever country you're in - I don't know where you are) and find a product called Deoxit/Progold. Deoxit cleans the contacts from oxidation, Progold enhances conductivity. Or find something similar.
This stuff is great for blasting inside headphone jacks to get rid of the "scratching" when your plug gets moved around, to fix iffy USB connections, etc. A little goes a long way. I don't know if it'll solve your screen issues, but it's worth a try, and if it doesn't work, you can still use it on other things, so it's not a waste of money.
Planterz said:
Run over to Radio Shack (or whatever the equivalent is in what ever country you're in - I don't know where you are) and find a product called Deoxit/Progold. Deoxit cleans the contacts from oxidation, Progold enhances conductivity. Or find something similar.
This stuff is great for blasting inside headphone jacks to get rid of the "scratching" when your plug gets moved around, to fix iffy USB connections, etc. A little goes a long way. I don't know if it'll solve your screen issues, but it's worth a try, and if it doesn't work, you can still use it on other things, so it's not a waste of money.
Click to expand...
Click to collapse
Wow, that stuff isnt cheap. Lets hope a little does go a long way!
Thanks, have ordered a small bottle, will give it a go.
I noticed that my new screen is genuine LG (at least its stamped all over it) but the one I removed seems to be a 3rd party replacement. Its got some areas that "look cheap" in comparison. Its got a small foil coating over the flex cable where as the one I removed didnt. I assume its to protect and move heat away?
Few forum posts mention the use of 3rd party chargers....I have used a cheap one when I am in work. I have used in on my old HTC Desire HD and my Lumia 520 and never had an issue. Do you think it could have damaged the digitiser?
bert682 said:
Wow, that stuff isnt cheap. Lets hope a little does go a long way!
Thanks, have ordered a small bottle, will give it a go.
I noticed that my new screen is genuine LG (at least its stamped all over it) but the one I removed seems to be a 3rd party replacement. Its got some areas that "look cheap" in comparison. Its got a small foil coating over the flex cable where as the one I removed didnt. I assume its to protect and move heat away?
Few forum posts mention the use of 3rd party chargers....I have used a cheap one when I am in work. I have used in on my old HTC Desire HD and my Lumia 520 and never had an issue. Do you think it could have damaged the digitiser?
Click to expand...
Click to collapse
Interestingly enough , the original digitizer is wrapped with aluminum tape. Some knockoffs have a better cover in fact. They use a hard aluminum sheet instead of aluminum tape. Some knockoffs don't have that shielding which is bad because that tape is there to keep the IC from getting spammed with useless data by radio frequencies and such.
If you haven't dropped your device , i don'T think it is likely that there is a problem with the glass. It's most likely the IC.
You could transfer your old flex to your new glass which is easy but you need some seriously steady hands.
When you remove the glass from the frame , you will see the flex cable's contact zone. It's basically the part where it connects to the glass. If you heat that area up with a heat gun it's gonna come right off when the solder beneath melts. Take out the new one and the old one. You need a flathead tip for your solering iron , which is like a flathead screwdriver. Simply take some solder and spread that solder around the contact dots , don't worry it won't stick to the plastic but it will melt if you keep it at the same spot too much. When you're done spreading , there are two dots with which you can align your old flex cable to your new glass. Use some adhesive tape around the alignment dots and Align the dots with your flex cable (you'll know which dots when you see it because it's orange and kinda stands out) press it so the adhesive holds and then use your heat gun and melt the solder to the contact zone.
It's actually easier than it sounds.

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