Can't turn off - Xiaomi Redmi Note 7 Questions & Answers

Hi there!!
Three days ago I bought a used xrn 7. I realized I had a ROM installed but I still bought it although I figured it might have an account ... And so it was.Thanks to my experience, I was able to unlock it, and I installed the "official" ROM, but these days I realized that there are some errors like I can't turn off the device. When I press the button to turn off it only vibrates but the menu does not appear to turn it off and if I keep it pressed longer the phone restarts. Also sometimes the phone freezes and restarts itself. Could someone help me and tell me if it is the ROM? if so... What ROM do you recommend? Thanks for your help. It should be noted that I am from Mexico.

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Phone goes to sleep and won't wake up.

It all started when I upgraded to a new rom. So the first thing I did was ditch the rom and install a new rom. I was running Black 3.0.1 and now updated to Black Satin.
The time it takes to lock up seems to very. I have had times where I could leave it for 4hrs and then hit the power button and it comes to life, other times I can have it sit for 30mins and hit the power button only to find it won't wake up. When it is in its locked up state, it won't even receive calls. It just sits there with the top right led blinking green. Its really getting frustrating.
In order to get it to come back I have to push the reset button on the bottom of the phone with my stylus.
I have been reading as many "lock up" threads as I can on the forum and so far it seems that most are to do with Push Mail. Which I don't use.
Any suggestions will be much appreciated.
I dont know if its a ROM issue as my does this sometimes (dont know about incoming calls as i dont get that many anyway) I am on the stock T-Mobile rom
I dont use push mail either
doesn't happen much to me (now i said i bet it does it all the time )
I think it seems to do it when i havnt soft restarted it for a while, so it could be that the lock up is due to memory or something and it just needs a soft reset to clear it down
I also have this problem, only a soft reset makes the phone respond. This happens sometimes when the phone has only been reset an hour previously.
It also happened once during the night and caused my alarm to not go off, so I only made it to the office for 10:30!!
Did you guys find a solution or did the problem just go away?
bump
got the same problem.
For me the problem went away only after I installed a new radio and new rom. I honestly don't know what was causing the problem. But it went away and I am happy. There might have been an issue with an installed app, but I never did find any app that directly caused the issue.

[Q] Screen freezes, Power Menu not working

Hello everyone,
As a lot of you, I also enjoy Android on my phone. Last weeks I've ran the Typhoon rom and it worked very smoothly. Now, last week I tried some other roms, Just Out of Curiosity. After that I restored my Typhoon rom again. But since then the phone became very buggy. For example, I cannot choose an item from the Power Menu (when you hold the power button). It just doesn't respond at all. when I push the 'previous' hardware button, my homescreen is also frozen. When i turn the screen off and on again the screen is responding again.. Sometimes it doesn't respond anymore so I have to pull the battery and restart. I thought it was because of maybe a bad restore or so, so I installed the BOYPPC rom, but still the same problem! I also emptied my SD card, so what else could it be?

Phone will turn on but doesn't work

Hello, I was using my phone (Setup WatchOn and was playing with it, did not add or remove anything before my problems began) which I was able to use WatchOn without any problems, then after about a hour of not receiving any texts I suddenly received 6 in a row that didn't show up when they were sent. I restarted my phone since that was weird obviously and when it boot back up I can no longer do anything with it. I can turn on the phone (I have already restarted several times, removed the battery and put it back in) but when the phone is on I can't swipe up to unlock the phone. The time is displaying and the battery is changing like the phone is completely normal but I can't get into it anymore. If I hold the power button and spam press the restart button it actually react to it eventually but it takes some time.
If anyone has any idea what's wrong or how to fix it I would appreciate it greatly.
Try using the Samsung Kies restore method.... I have posted a couple of times on multiple threads on how to do this....
bmroczka said:
Hello, I was using my phone (Setup WatchOn and was playing with it, did not add or remove anything before my problems began) which I was able to use WatchOn without any problems, then after about a hour of not receiving any texts I suddenly received 6 in a row that didn't show up when they were sent. I restarted my phone since that was weird obviously and when it boot back up I can no longer do anything with it. I can turn on the phone (I have already restarted several times, removed the battery and put it back in) but when the phone is on I can't swipe up to unlock the phone. The time is displaying and the battery is changing like the phone is completely normal but I can't get into it anymore. If I hold the power button and spam press the restart button it actually react to it eventually but it takes some time.
If anyone has any idea what's wrong or how to fix it I would appreciate it greatly.
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Frozen phone when trying to wake up from standby

it happens to me very frequently on my galaxy s4 value edition i9515. That sometimes when my phone is locked and i m trying to unlock it, it freezes and it doesnt responds the screen stays black, then i need to press the power button for some seconds continuously to restart. this problem has happened with android 4.4 and now with 5.0.1 stock android. i did once tried to install custom roms and my knox is out of warranty.
this problem happens once every few days and extremely random! i cannot get any conclusion on what causes it and i already installed the original rom many times and some times with very few apps installed, although this doesnt make a difference i tried not touching anything as well...
does this happens to other users as well? or did anyone had the same problem and found the solution? or any advice?
i reallly like this phone and i dont want to buy another one just because of this, or even to move away from android because its just dont working!
Imagine i cant trust my alarm anymore, it has happed not to ring and to loose apointment............
thanks in advance

Struggling to turn the device off and getting random bootloop during the day.

Hello guys,
I'm having two big problems since I bought the device (around 2 months ago).
1. My power button doesn't vibrate when I press it and I feel like it's "stuck". In the mayority of cases I can't even turn off my device and I have to use some app to do that.
2. I get random reboots during the day. It doesn't happen during a specific part of the day, but suddenly, when I'm playing or using social network, my device reboots and I can use it again after at least 15 minutes because it gets in bootloop for a very long time.
Can you help me?
Thank you!
Edit. My device is completely stock, no root and no custom rom ever installed.
That sounds like a possible hardware issue, especially if totally stock and you didn't change anything. For something like that I'd call support, it may need replacement which should be fine still being under warranty.
Just give a look at this post:
https://forum.xda-developers.com/g5-plus/help/solution-cell-mobile-standby-battery-t3612479
Are you sure you didn't turn experimental night mode on?

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