Hi XDA,
Well, this is my first thread to clarify my identity. As many people asked, yes I'm working for Nubia and responsible for all the tech support and related stuff, including the system update and some of the development work.
I'm here with my personal account to provide UN-OFFICIAL support to all the users around the world. I hope through my effort people can enjoy the RedMagic series smartphone. And I also hope developers around the world can use our phone to make better ROMS. Due to some of the regulation and restriction most of the time I can't provide a direct answer, however I can give you some tips and hints to solve it. So please don't push me too hard.
Because my works on XDA is not officially supported by the company so I can't check the XDA very often. If you got a question just @me in your post, try not to send PM because it makes more time for me to answer. If you have Telegram group related to Nubia, you can invite me @yinzicong to join, it is better to get messages on Telegram.
At last, Thanks for choosing Nubia products.
Jerry
Hello need rom global redmagic 5g please
gti57 said:
Hello need rom global redmagic 5g please
Click to expand...
Click to collapse
The ROM is on its way. Probably will post before Friday ends.
Hello there,
I have a few things
Firstly when will there be a update as there are many bugs on the device
Secondly do you guys plan to support this device in the long term.
Sent from my NX659J using Tapatalk
JerryYin said:
Hi XDA,
Well, this is my first thread to clarify my identity. As many people asked, yes I'm working for Nubia and responsible for all the tech support and related stuff, including the system update and some of the development work.
I'm here with my personal account to provide UN-OFFICIAL support to all the users around the world. I hope through my effort people can enjoy the RedMagic series smartphone. And I also hope developers around the world can use our phone to make better ROMS. Due to some of the regulation and restriction most of the time I can't provide a direct answer, however I can give you some tips and hints to solve it. So please don't push me too hard.
Because my works on XDA is not officially supported by the company so I can't check the XDA very often. If you got a question just @me in your post, try not to send PM because it makes more time for me to answer. If you have Telegram group related to Nubia, you can invite me @yinzicong to join, it is better to get messages on Telegram.
At last, Thanks for choosing Nubia products.
Jerry
Click to expand...
Click to collapse
Do you know what include the global Update? too many things doesn't works!!
Best regards
JerryYin said:
The ROM is on its way. Probably will post before Friday ends.
Click to expand...
Click to collapse
Any chance this update will include the ability to use an alternate launcher (eg. Nova Launcher)?
About the Pulse version
JerryYin said:
Hi XDA,
Well, this is my first thread to clarify my identity. As many people asked, yes I'm working for Nubia and responsible for all the tech support and related stuff, including the system update and some of the development work.
I'm here with my personal account to provide UN-OFFICIAL support to all the users around the world. I hope through my effort people can enjoy the RedMagic series smartphone. And I also hope developers around the world can use our phone to make better ROMS. Due to some of the regulation and restriction most of the time I can't provide a direct answer, however I can give you some tips and hints to solve it. So please don't push me too hard.
Because my works on XDA is not officially supported by the company so I can't check the XDA very often. If you got a question just @me in your post, try not to send PM because it makes more time for me to answer. If you have Telegram group related to Nubia, you can invite me @yinzicong to join, it is better to get messages on Telegram.
At last, Thanks for choosing Nubia products.
Jerry
Click to expand...
Click to collapse
I heard that the Pulse version used to have problems like flickering and shut downs because of the incompatibility between the rom and its hardware (RAM and storage). I want to ask if it's fixed in the new batch of stock that have just arrived and what version of the rom it's on. Thank you.
@Veroxious
Hi, as a pulse owner I can answer your question.
I have the EU version and am on 4.05 and don't have the problems your mentioning here.
It's solid and the only "problems" I have are the few missing software parts like the battery stats / percentage and the disappearing status bar.
Other then that I don't have any problems and I use my phone a lot (during the day for work (80%) and private (20%) and after work I play some games, watch YouTube etc...
@JerryYin please allow use of alternate launchers like Nova and release kernel sources so development can be better
@JerryYin
When will be the ota update for my version ? My current version is NX659J_ENCommon_v4.05
Thnak you
lanoblesse said:
@JerryYin
When will be the ota update for my version ? My current version is NX659J_ENCommon_v4.05
Thnak you
Click to expand...
Click to collapse
Probably by Friday
VZTech said:
Probably by Friday
Click to expand...
Click to collapse
He was answering for the NA version of the phone, and the european version isn't the same, that's why I prefer to hear his own answer
But thank you for answering : )
Moderator Information:
Some off topic posts have removed from this thread. Please notice the thread topic before you post and comment related content. Thanks.
Jerry
lanoblesse said:
He was answering for the NA version of the phone, and the european version isn't the same, that's why I prefer to hear his own answer
But thank you for answering : )
Click to expand...
Click to collapse
He says NA and European are the same rom.
Crossing fingers for a Software Update
VZTech said:
Probably by Friday
Click to expand...
Click to collapse
The issue I have most with my new RedMagic 5G is that I simply can't customize the launcher. I've tried to install multiple launchers like Nova, Microsoft, Apex, etc...and the phone continues to default back to the Nubia Launcher. I had the previous RedMagic 3S and enjoyed the phone more than my 5G simply cuz I could customize my software.
I'm hoping that a new update will come out by this Friday. I just received my phone from the NA website about a week ago and my build number seems to be even older than yours. BUILD NUMBER: NX659J_ENCommon_V3.08
neo9596 said:
Do you know what include the global Update? too many things doesn't works!!
Best regards
Click to expand...
Click to collapse
Some bug fix and new features will comes with the new security patch
enzone17 said:
The issue I have most with my new RedMagic 5G is that I simply can't customize the launcher. I've tried to install multiple launchers like Nova, Microsoft, Apex, etc...and the phone continues to default back to the Nubia Launcher. I had the previous RedMagic 3S and enjoyed the phone more than my 5G simply cuz I could customize my software.
I'm hoping that a new update will come out by this Friday. I just received my phone from the NA website about a week ago and my build number seems to be even older than yours. BUILD NUMBER: NX659J_ENCommon_V3.08
Click to expand...
Click to collapse
It will add in future updates.
VZTech said:
Probably by Friday
Click to expand...
Click to collapse
Today is Friday :fingers-crossed: And probably not but definitely :angel:
Global ROMs have arrived guys!
Check the ROM/DEV section
@JerryYin I would like to ask about Screen projection function,
I would like to do screen projection to PC but when I choose PC , it open QR Code scan and suggest to download Lebo screen projection client, so where can I download this program?
Regards
Related
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.
same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app
Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
Click to expand...
Click to collapse
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.
To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
Click to expand...
Click to collapse
You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium
I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium
Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,
HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.
I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
If you go to that Reddit post , you will notice a response there that pretty much answers your question. It is a Chinese company , and lot of this is cultural.
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
3dupunk said:
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
Click to expand...
Click to collapse
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
famewolf said:
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
Click to expand...
Click to collapse
An update to 5.1 would be nice and they haven't really updated anything besides a couple software tweaks. I don't consider that an update, just maintenance.
I 'd like to see them make more responsive fixes to what people are complaining about. I've reached out to them via email and phone several times and it seems as though they don't have a good mechanism to collect feedback. It makes wonder how they decide what bugs exist and how they manage defect priorities. I home someone there is secretly reading these forums.
Their standard fix is to do a full data reset from recovery and to be honest that has fixed issues I've had after both OTA updates. I attribute that to sloppy software devs but then again its a $200 phone that targets markets in other countries.
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
Jason from Alcatel posted a changelog for the update in the comments of that thread yesterday:
Hi all. We are listening and thank you guys for voicing your concerns and questions. Supporting our community is obviously very important to us, and that includes making sure we're keeping you informed. We apologize for not making the fixes in this update more apparent. We’ll work to make sure you get this in the future, but here’s what we fixed with the latest IDOL 3 update (see below). We will continue to keep you updated as best we can, but as always, please keep the feedback coming. Your input makes us better.
As part of our dedication to continuous improvement, we have implemented that the below enhancements to improve the overall user experience of IDOL 3, which have been implemented on the following software release: 7SQR-UEQ0
Double-Tap to unlock Improved responsiveness to user double-tap command
Corrected Relative Aperture value (F-Stop) display Images taken with the rear camera now accurately reflect the true f/2.0 aperture
Flash Quality Improved flash quality in low light/dark environments
Incoming call notification Incoming call notifications are now less intrusive during user activity such as playing a game or watching a video
“No Service” while Wi-Fi is enabled Resolved incorrect signal display that sometimes showed no service while in good network coverage when Wi-Fi was enabled
Kill Switch Function Device will no longer show “incorrect password” on the lock screen after an untrusted master reset
Downloading Email apps with no default application Resolved an issue that sometimes caused failed email attachment downloads
Click to expand...
Click to collapse
Sounds like they'll be better about communication going forward!
Thanks for posting this. I did notice the correction on the F-Stop in the EXIF - so that is what they were touting as 'Camera Improvements' in the original messaging about the update. This is really not an 'improvement' , is it !
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
bokaco7 said:
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
Click to expand...
Click to collapse
Seems like a automatic answer unfortunately...
Maybe contact them via Facebook ?
yeah, each of my emails detailing performance issues or suggested fixes (complaints) was returned with a suggestion to use recovery to reset to defaults. after that doesnt work the next response to return under RMA for replacement. Their tech support leaves much to be desired.
Hello Guys,
Ive been asked by ZTE employees to post this questionnaire up, mainly for German users, but feel free to fill it in regardless if you are in the EU.
Your feedback is appreciated and valued by ZTE and answering these questions will be helpful to them and potentially improve your experience.
Those who take part may be offered to take part in a beta service and will be given VIP support.
Follow the link below:
https://sojump.com/jq/11812255.aspx
Thanks a lot, it is very appreciated by ZTE!
rikin93 said:
Hello Guys,
Ive been asked by ZTE employees to post this questionnaire up, mainly for German users, but feel free to fill it in regardless if you are in the EU.
Your feedback is appreciated and valued by ZTE and answering these questions will be helpful to them and potentially improve your experience.
Follow the link below:
https://sojump.com/jq/11812255.aspx
Thanks a lot, it is very appreciated by ZTE!
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Click to collapse
I do appreciate your input but this 'questionnaire has nothing to do with 'improving our experience'.
Hobby, work, income, school.....really ?!
When they would ask me what to improve SPECIFICALLY for this AXON7 i would agree and give input, but this....no way this catch my attention, sorry.
raystef66 said:
I do appreciate your input but this 'questionnaire has nothing to do with 'improving our experience'.
Hobby, work, income, school.....really ?!
When they would ask me what to improve SPECIFICALLY for this AXON7 i would agree and give input, but this....no way this catch my attention, sorry.
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Then dont participate in the questionnaire. Its market research for them and helps them to see our needs. It can still help for this phone if they see software being a problem, they can improve.
Done, even I'm from The Netherlands.
rikin93 said:
Then dont participate in the questionnaire. Its market research for them and helps them to see our needs. It can still help for this phone if they see software being a problem, they can improve.
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Click to collapse
Come on, really ? Needs? There is just one way to help in our needs that is to launch a "questionnaire", let's call it survey where we can put directly in written our needs, our specific problems and wishes.
This survey is totally commercial and has no use (to me) to improve things directly on the A7.
raystef66 said:
Come on, really ? Needs? There is just one way to help in our needs that is to launch a "questionnaire", let's call it survey where we can put directly in written our needs, our specific problems and wishes.
This survey is totally commercial and has no use (to me) to improve things directly on the A7.
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Either way it helps them out. If you dont want to do it dont do it. Theres no need to rant about it.
It's done! And I so hope they will open to ROM development. I went out of the Samsung ecosystem for exactly that reason.
Face it ZTE, happiest customers have dpi changer in display options, root access in the developers options... Things like that.
rikin93 said:
Either way it helps them out. If you dont want to do it dont do it. Theres no need to rant about it.
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This is not ranting my friend, just commenting :angel:.
This is an old plain, general and ordinary survey my friend with no direct use specific to our NEEDS for SPECIFIC improvement for our model.
Like i said : a specific survey especially for all the needs and comments made over the couple of months would be much much better.
Hey all,
What do you think about your phone? Below is an online survey from honor team to get more insights on your needs. :highfive:
Survey link - https://www.surveymonkey.com/r/6R3QT58
Rox_Honor said:
Hey all,
What do you think about your phone? Below is an online survey from honor team to get more insights on your needs. :highfive:
Survey link - https://www.surveymonkey.com/r/6R3QT58
Click to expand...
Click to collapse
So far good but im music lover and like to snap photos, honor is good taking pictures but it sucks audio loud speaker specially watching videos on YouTube ?????
Rox_Honor said:
Hey all,
What do you think about your phone? Below is an online survey from honor team to get more insights on your needs. :highfive:
Survey link - https://www.surveymonkey.com/r/6R3QT58
Click to expand...
Click to collapse
Why should any body on XDA do anything to help Honor ?
Honor made an aggreement with XDA saying that the Honor 8 was going to be a great phone for us when you know that what we want in a phone is updates and prompt response to releasing kernel source code.
You guys have done neither.
I'm running my Honor 8 on EMUI 5 with it's stock 380 update.
This update is terrible.
It's buggy and the battery life is terrible.
We have been asking for you to release kernel source code for months now and have received no answer.
Were stuck on an outdated version of EMUI 5.
You have released EMUI 5.1 but won't give it to us.
It's now April and were stuck on January security patch.
Honor you do your bit and then you can ask us to help you.
John
If you looking on XDA then you must have read just how unhappy people are.
You must have read the ROM's and kernel's thread and must have read how close we are in getting a fully working Lineage 14.1 and must have read how if you released your EMUI 5 kernel source code.
If you reading all this why are you not helping ?
@op that survey has nothing to do with the Honor 8. Stop spamming and get to the real matter as others have advised, we need quicker turn around for updates and Hotfixes be it Honor/Huawei or Google Hotfixes. Kernel source CODE is badly needed ASAP we need at least a engineer from Honor to help out in the Freedom of building Roms which install and run properly..
All in all its a great phone but socks like many Honor / Huawei devices for support...
Nyssa1104 said:
@op that survey has nothing to do with the Honor 8. Stop spamming and get to the real matter as others have advised, we need quicker turn around for updates and Hotfixes be it Honor/Huawei or Google Hotfixes. Kernel source CODE is badly needed ASAP we need at least a engineer from Honor to help out in the Freedom of building Roms which install and run properly..
All in all its a great phone but socks like many Honor / Huawei devices for support...
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Click to collapse
Seems like huawei are in race releasing new devices rather maintaining an updates for their devices.
I think now they're only cared about how much of their devices sale's.
faizalotai said:
Seems like huawei are in race releasing new devices rather maintaining an updates for their devices.
I think now they're only cared about how much of their devices sale's.
Click to expand...
Click to collapse
Totally agree with you there..
Damn shame as I do like the device just wished Rooting and mods were fare easier that what they are at the moment.. Had my device from Dec 2016 and we're at April 2017 and no changes from Honor to date..
faizalotai said:
Seems like huawei are in race releasing new devices rather maintaining an updates for their devices.
I think now they're only cared about how much of their devices sale's.
Click to expand...
Click to collapse
That's exactly what's going on.
All these manufacturers want is to sell phones.
If they just took a step back and looked at what Google do different that sell so many phones.
Release source code and updates promptly
Rox_Honor said:
Hey all,
What do you think about your phone? Below is an online survey from honor team to get more insights on your needs. :highfive:
Survey link - https://www.surveymonkey.com/r/6R3QT58
Click to expand...
Click to collapse
This: https://forum.xda-developers.com/showpost.php?p=71815504&postcount=3
Start making good on your promises and maybe you'll get some help. It would be one thing if Honor had never promised anything, then it would just be an unfortunate delay. The problem is that Honor said that certain things would happen and they have never happened.
Nyssa1104 said:
Totally agree with you there..
Damn shame as I do like the device just wished Rooting and mods were fare easier that what they are at the moment.. Had my device from Dec 2016 and we're at April 2017 and no changes from Honor to date..
Click to expand...
Click to collapse
Doing the path of Xiaomi. They went from n.1 seller in China to down the table. Only pleasing the stockholders is a short term vision. They had probably the lowest customer retention in the last years.
Rox_Honor said:
Hey all,
What do you think about your phone? Below is an online survey from honor team to get more insights on your needs. :highfive:
Survey link - https://www.surveymonkey.com/r/6R3QT58
Click to expand...
Click to collapse
@Rox_Honor
At least take the time to read and reply to these messages.
You posted on here yesterday asking us to do something for you guys.
Least you could do is take the time to reply.
Ur the Honor rep
johnhux7 said:
@Rox_Honor
At least take the time to read and reply to these messages.
You posted on here yesterday asking us to do something for you guys.
Least you could do is take the time to reply.
Ur the Honor rep
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Click to collapse
Nope, one way communication.
Whatever, honor and Huawei don't actually care about the north American market other than sales.
Well, that's fine. We'll show them the same dedication by simply not buying anymore Huawei or honor devices.
Lots of other great manufacturers out there making excellent devices, and actually stick to their promises.
My dear fellow Lenovo Tabbers,
Would you be willing to join a Telegram Group for this device since there's very little information about Android development and general discussion about it here and everywhere else?
If yes please contact me by pm with your number so we can start the group. After a certain point a link would be provided.
Hope we can collaborate!
Cheers
Not really. We're here because we don't want to go to Telegram for a host of reasons. You can't expect immediate assistance on a device that isn't very popular and has few developers supporting it.
ldeveraux said:
Not really. We're here because we don't want to go to Telegram for a host of reasons. You can't expect immediate assistance on a device that isn't very popular and has few developers supporting it.
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I'm sorry, but what's the reason for the aversion to Telegram. It is instant, not like xda that separates all the information, has a very poor search engine and everything else.
If any of you is interested let me know.
guaccioly said:
I'm sorry, but what's the reason for the aversion to Telegram. It is instant, not like xda that separates all the information, has a very poor search engine and everything else.
If any of you is interested let me know.
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Click to collapse
Because there's far less control over users or technology. People go to tg to get a new ROM or root method then receive no support for it when they brick, then come back to XDA to get help.
Anyone able to get viper4android fx working on rooted tb-x606f