I need to firs
t explain how I got here. I gave my now ex girlfriend a Verizon Tab A8.
We've had a falling out and during the exchange of words I brought up the Tab A. Well she said "here's your damn tablet" and threw it at me. Fortunately I'm a good catch and it didn't break. So I stormed out of there figuring at least I got the device back.
Got home and reset it to factory defaults. Well dang, I need her pattern to open this thing up.
Needless to say, I'm not about to go back to her to ask her to unlock it before she gives it back. Not only would she not do it but she'd know that she got me! That hurts!
So my question is this: Do I just write this thing off as a dating expense and use it as a paperweight, or is there something I can do to bring it back to default?
Thanks
Fritz
Related
So, I work for sprint (a retail store) and get people everyday that "didnt put in or set up a gmail email address" (lol) when they set up their phones, but set up the lock screen and enter in the wrong combination and lock themselves out. All I can do is hard reset the phone to get them phone functionality back... Anyone know of a way, or program, that could get them into the phone? Just to make my life easier than saying "Yes, I can get you access to your phone, but you're gonna lose all your texts and contacts..." lol
Their contacts should be sync'ing to Google anyway... so tell them to get over themselves lol.
I remember finding a way to reset the pattern lock without doing too much fancy work (app) but can't recall it now. Will look into it again and see if I can remember what it was.
lol they dont know their gmail address because they set it up, created a new account so they could get into the market, and then forgot it lol....
Remove Pattern Lock This should help, tested and works.
CSAT be damned, that's when i decide to be a jerk to them. If you can't remember the email account you used, then maybe they deserve it just a little bit.
entropism said:
CSAT be damned, that's when i decide to be a jerk to them. If you can't remember the email account you used, then maybe they deserve it just a little bit.
Click to expand...
Click to collapse
Yeah when I was still at sprint, there were always a few people I was willing to take a zero for, usually the people who swore they woke up with a broken screen and don't know how it happened. But back on track, if you can get the sdk installed onto the tech laptop you should be able to do this in a matter of seconds and keep the morons happy.
JT, can I make a suggestion? Ham it up before you restore their device. Tell them it's "damn near impossible normally, but I'm VERY good at what I do, so let me at least try my best", and tell them it'll take at least 30-45 minutes. I used to do that with bricked Blackberries, since nobody knew how to go into DOS on the tech laptop and fix it with command line.
Your CSAT will skyrocket, even if you treat them like they're dumber than a bag of wet hammers.
we have 1 corporate store in our city (my store), and 1 in the next city (a half hour away, in good traffic).. Our store doesnt do tech support, at all lol... Strictly retail... we can troubleshoot, but that's about it. I think I will start bringing in my laptop though, just for these few people (had 3 or 4 the last week... first couple had usb debugging and stay awake checked, so I could still get the contacts off. the rest, hard reset lol)
entropism said:
CSAT be damned, that's when i decide to be a jerk to them. If you can't remember the email account you used, then maybe they deserve it just a little bit.
Click to expand...
Click to collapse
if it is a tech issue we cant trouble shoot, we dont even pull up their account lol... but that's cause our store doesnt have techs lol
entropism said:
JT, can I make a suggestion? Ham it up before you restore their device. Tell them it's "damn near impossible normally, but I'm VERY good at what I do, so let me at least try my best", and tell them it'll take at least 30-45 minutes. I used to do that with bricked Blackberries, since nobody knew how to go into DOS on the tech laptop and fix it with command line.
Your CSAT will skyrocket, even if you treat them like they're dumber than a bag of wet hammers.
Click to expand...
Click to collapse
That's the quickest way to get a high csat, I used to do that to unlock phones when people would forget their passcode... have to love cdma workshop!!
I'm advanced tech, and I'll bend over backwards for a customer with a real problem. But if they forgot their pattern lock, and dont know their own email adress, I have no sympathy. If there was an alternate method that was easier and took less time without them losing data, id still hard reset.
sirstanley said:
I'm advanced tech, and I'll bend over backwards for a customer with a real problem. But if they forgot their pattern lock, and dont know their own email adress, I have no sympathy. If there was an alternate method that was easier and took less time without them losing data, id still hard reset.
Click to expand...
Click to collapse
LOL...hahaha..
where do u work???
Sprint Advanced Tech. Escalations. If no one else can fix your issue when you call in, im the guy that calls you back.
Ok, guys, i usually try to do my own research and whatnot before i bother ya, but im stumped, so i figured this was the place to find an answer. My buddy juyst got a tmobile G1 and he is hoprrible at phone technology and he is a couple states away so i cant actually see whats goin on to diagnose the phone and mess with it.
This is what he told me:
"ok my dad gave me this phone so i returned it to factory settings and now i cnt do anything cause im on the home screen and it have this box that dosent do anything in the middle of the screen that says no recent applications and wont go away any time it does it comes back as soon as im about to do something"
Anything you guys could contribute would be greatly appreciated. This is the first nice phone hes ever had...and its droid, guys, so lets make his first droid experience a good one, eh?
thanks, guys.
More than likely his home button is stuck. See if he can press on the back arrow key to see if it goes away.
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Click to expand...
Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2
PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
Click to expand...
Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??
I just purchased a s5 off craigslist for 350. Thought I did my homework and called Verizon to verify it wasn't lost of stolen. All checked out fine. So went ahead and purchased the phone, bought a sim card and called and activated it through Verizon. That all went find. But during setup of phone I get the abnormal factory reset screen. So I called Verizon, they told me to call Samsung, as I did. They told me to call back with my carrier on the line, again did so. At this point, both told me there's nothing they can do for me. That I needed to contact previous owner, so I did so. I said either give me the info or money back, they quickly said they would give my money back, (great!) we set a time up to meet and they never showed later that night they text me n said they have the info to call them. I did so but she said let me text it to you. Well that was yesterday morning, I've made several contacts to them with no response. So I went to the Web and also went to my brothers (which he is a developer, not a phone developer but he is much more knowledgeable than me). We looked for back doors, but all seem to be patched. I also recreated a Samsung account registering the phone to it, doing a factory reset, still nothing. Tried to flash it to a older version (4.4.4 & 4.4.2). But Odin couldn't get it to pass. I've tried calling the phone & text as its active but nothing shows up. I tried connecting ear phones to it and making the music screen come up, again nothing. I'm out of ideas and out of 350 at this post. hard lesson learned here about buying phones on Craigslist. But I figured I'd post this on here to see if anyone has any other ideas
Sounds like a big ole mess man im not sure if this will help but give it a go http://myandroid.nl/reactivation-lock-solution-for-galaxy-s5/ best of luck
Yeah completely retarded and I'm frustrated with myself for not looking into the phone more.. Unfortunately they have patched the bypass of the link you've posted.
Can you root the phone and install cm 12.1? defo wont nag you about accounts and stuff like that.
The reactivation setting is default on. That's what we believe is stopping Odin from allowing the root/flash to take place
UPDATE:
so after dealing with samsung for many hours, they advsied me to send my phone in. I did so, after receiving it back, the issue was enver fixed. called them back and was advised there was nothing they could do by sending it in (so i wasted my time and money even doing that). now beyond pissed i was advised to take it to best buy and they have a Samsung desk there and could flash it.. (which i attempted to do several weeks ago and they said they couldn't help me). ive tried flashing myself as stated before but had no luck. does anyone have any backdoors/fixes they know? if you don't want it to be publicly known, you can email me just ask for it and ill give you my email.
thanks a bunch, hopefully i can come to some fix
Hi there,
It's been a longtime I didn't post out there.
A couple of weeks ago, I drowned my Galaxy M31 (bummer!), couldn't revive it. Being broke, back to my good old dumb-phone I use while skating (it's OK, actually).
A nice colleague of mine proposed to lend me her old Galaxy S7 she replaced a while ago by a newer device, telling the battery is a bit lazy now... Thanks to her.
In front of her, I reboot in recovery (she didn't even knew there was such a thing), factory reset the device and off we go.
Back home, I flash the last available Oreo firmware (just to be sure, with the CSC part), let it boot and... yeah, Google detects the device was reset and ask for the previous owner's account, as far as I understand.
It's OK, it is to trick robbers stealing phones and trying to flash them anew, I suppose. Got two phones robbed, encrypted and all, I hope they were f*** with mine.
I feel like... a sucker, I should have been more cleaver and probably ask her to delete the Google account it was registered to (hers, her husbands)
Can someone please tell me if it is the right way to do it right?
Never had to do anything like that: so next Monday, she sign in with her email or phone number, her Google password, the device goes on booting/configuring skipping whatever time consuming setup, up until she's able to "cancel" or delete the Google account?
Thanks in advance.
Hi there,
It took some time, lack of actually, to get it unlocked by my friend. The device is back to me and running Oreo on my account.
Let's root it and probably upgrade it to Lineage 17 or 18 as I did with an good ol' A300FU.