just curious... - Hero CDMA General

So, I work for sprint (a retail store) and get people everyday that "didnt put in or set up a gmail email address" (lol) when they set up their phones, but set up the lock screen and enter in the wrong combination and lock themselves out. All I can do is hard reset the phone to get them phone functionality back... Anyone know of a way, or program, that could get them into the phone? Just to make my life easier than saying "Yes, I can get you access to your phone, but you're gonna lose all your texts and contacts..." lol

Their contacts should be sync'ing to Google anyway... so tell them to get over themselves lol.
I remember finding a way to reset the pattern lock without doing too much fancy work (app) but can't recall it now. Will look into it again and see if I can remember what it was.

lol they dont know their gmail address because they set it up, created a new account so they could get into the market, and then forgot it lol....

Remove Pattern Lock This should help, tested and works.

CSAT be damned, that's when i decide to be a jerk to them. If you can't remember the email account you used, then maybe they deserve it just a little bit.

entropism said:
CSAT be damned, that's when i decide to be a jerk to them. If you can't remember the email account you used, then maybe they deserve it just a little bit.
Click to expand...
Click to collapse
Yeah when I was still at sprint, there were always a few people I was willing to take a zero for, usually the people who swore they woke up with a broken screen and don't know how it happened. But back on track, if you can get the sdk installed onto the tech laptop you should be able to do this in a matter of seconds and keep the morons happy.

JT, can I make a suggestion? Ham it up before you restore their device. Tell them it's "damn near impossible normally, but I'm VERY good at what I do, so let me at least try my best", and tell them it'll take at least 30-45 minutes. I used to do that with bricked Blackberries, since nobody knew how to go into DOS on the tech laptop and fix it with command line.
Your CSAT will skyrocket, even if you treat them like they're dumber than a bag of wet hammers.

we have 1 corporate store in our city (my store), and 1 in the next city (a half hour away, in good traffic).. Our store doesnt do tech support, at all lol... Strictly retail... we can troubleshoot, but that's about it. I think I will start bringing in my laptop though, just for these few people (had 3 or 4 the last week... first couple had usb debugging and stay awake checked, so I could still get the contacts off. the rest, hard reset lol)

entropism said:
CSAT be damned, that's when i decide to be a jerk to them. If you can't remember the email account you used, then maybe they deserve it just a little bit.
Click to expand...
Click to collapse
if it is a tech issue we cant trouble shoot, we dont even pull up their account lol... but that's cause our store doesnt have techs lol

entropism said:
JT, can I make a suggestion? Ham it up before you restore their device. Tell them it's "damn near impossible normally, but I'm VERY good at what I do, so let me at least try my best", and tell them it'll take at least 30-45 minutes. I used to do that with bricked Blackberries, since nobody knew how to go into DOS on the tech laptop and fix it with command line.
Your CSAT will skyrocket, even if you treat them like they're dumber than a bag of wet hammers.
Click to expand...
Click to collapse
That's the quickest way to get a high csat, I used to do that to unlock phones when people would forget their passcode... have to love cdma workshop!!

I'm advanced tech, and I'll bend over backwards for a customer with a real problem. But if they forgot their pattern lock, and dont know their own email adress, I have no sympathy. If there was an alternate method that was easier and took less time without them losing data, id still hard reset.

sirstanley said:
I'm advanced tech, and I'll bend over backwards for a customer with a real problem. But if they forgot their pattern lock, and dont know their own email adress, I have no sympathy. If there was an alternate method that was easier and took less time without them losing data, id still hard reset.
Click to expand...
Click to collapse
LOL...hahaha..
where do u work???

Sprint Advanced Tech. Escalations. If no one else can fix your issue when you call in, im the guy that calls you back.

Related

Got my G1 STOLEN!!

Damn, I just got my G1 stolen today... What should I do? I am calling tmobile right now but is there anything else I can do?
Thanks for any info you guys can give me!
Sorry if this is the wrong forum.
There are a few apps on the market you should have installed. Sim checker, being one of them. Since you didn't think ahead, best thing to do is call tmovile, get your phone shut off and file a claim (hopefully you were smart enough to get insurance). How did this happen anyways?
P.S. There is very very little chance you'll ever see your G1 again, so hopefully you got insurance.
Here's an idea though. Post a sob story on Craigslist about how you need your phone to work, your going to lose your job because they can't contact you (say you work on the road doing sales or something) and maybe someone will see it and feel bad and donate a new phone. My mom bought a sick camcorder from ebay and someone stole it from her hallway after ups dropped it off. She posted it on Craigslist and someone donated a new one to her. try that out maybe? Next time remember to install 2 apps, ones sim checker which will text/email you when a different sim other than your is inserted, and there is another that you can text the phone a special keyword (example: I LOVE YOU) and it will text the location along with a link to google maps.
CBowley said:
There are a few apps on the market you should have installed. Sim checker, being one of them. Since you didn't think ahead, best thing to do is call tmovile, get your phone shut off and file a claim (hopefully you were smart enough to get insurance). How did this happen anyways?
P.S. There is very very little chance you'll ever see your G1 again, so hopefully you got insurance.
Here's an idea though. Post a sob story on Craigslist about how you need your phone to work, your going to lose your job because they can't contact you (say you work on the road doing sales or something) and maybe someone will see it and feel bad and donate a new phone. My mom bought a sick camcorder from ebay and someone stole it from her hallway after ups dropped it off. She posted it on Craigslist and someone donated a new one to her. try that out maybe? Next time remember to install 2 apps, ones sim checker which will text/email you when a different sim other than your is inserted, and there is another that you can text the phone a special keyword (example: I LOVE YOU) and it will text the location along with a link to google maps.
Click to expand...
Click to collapse
The idea is clever, but to lie and receive something from someone who gave it to you out of their own good will thinking they are helping, in my opinion is just as bad as stealing. As for your phone, chances are, you won't see it again. If you bought insurance, your G1 can be replaced for around 100 or so dollars from T-Mobile.
SolemnWishing said:
The idea is clever, but to lie and receive something from someone who gave it to you out of their own good will thinking they are helping, in my opinion is just as bad as stealing. As for your phone, chances are, you won't see it again. If you bought insurance, your G1 can be replaced for around 100 or so dollars from T-Mobile.
Click to expand...
Click to collapse
Well really, his phone was stolen, they are helping, and everyone to some extent needs their phone for work. Right? lol. I am not saying be dishonest, but make a sob story, know what I mean?
If you check your gmail, you will see the last ip address to access your phone. you can then report it to the police and the local telephone people will be able to roughly guage where it could be. If you are using google latitude, it will tell you straight away.
karmac7 said:
If you check your gmail, you will see the last ip address to access your phone.
Click to expand...
Click to collapse
I did not know this. Thanks for the info.
karmac7 said:
If you check your gmail, you will see the last ip address to access your phone. you can then report it to the police and the local telephone people will be able to roughly guage where it could be. If you are using google latitude, it will tell you straight away.
Click to expand...
Click to collapse
How...? I don't get the "last IP address to access your phone" thing. And where do you find this information? I logged onto Gmail and don't see this.
SolemnWishing said:
How...? I don't get the "last IP address to access your phone" thing. And where do you find this information? I logged onto Gmail and don't see this.
Click to expand...
Click to collapse
I believe he meant access FROM phone. Gmail lists history of its access, with details showing Browser or Mobile. I don't know how IP address works with the 3G/Edge network though.
What app is that when you text your phone it'll text you the location?
A lot of them do. LocService, SimChecker and GPSTracker. However, most of the time when your phone gets stolen, they would obviously take out your SIM card. In that case, you can't really text it any more. So go with SimChecker, when the SIM is swapped out, it will automatically text another phone that you specify and email you too with its location.

HD2 StolenToday-No help

So, unfortunately on my way to work this morning at 5:30 am, while on the train my phone was grabbed out of my hand by a teenage boy and then her ran off the train ):
All i was doing was silencing the alarm, he timed it perfectly. SMDH
Well, i spent all AM calling toll free # to toll free #. T-Mobile/Microsoft/HTC.
What i do not understand is how NONE OF THEM were able to track the phone for numerous reasons (allegedly)
Esp. since i was unable to do it via. the Microsoft my phone website.
Also, what is the point of having to report it stolen and file a police report for the claim when I still have to pay the same thing I would if i was neglectful and lost/broke it....?
Oh sry one more question, why isnt the memory card covered if it came inside the phone?
That sucks! It sounds like the kid knew to pull the battery as soon as he got out of sight.
If he's smart, he'll probably leave the battery out for a few days, or only boot up the phone once in the early morning.
Without the battery to power the GPS, the different recovery methods won't work.
If the kid also flashes a new ROM right away, then myPhone will never find it. Not sure about HTC's method, which may include using the unique ID.
There's a cab floating around here somewhere which will email you if someone switches SIM cards on your phone, or if you send your number a special text. This only works if they don't flash a new ROM first though. And it's a little late for you
iSEX said:
Oh sry one more question, why isnt the memory card covered if it came inside the phone?
Click to expand...
Click to collapse
Memory cards are an accessory and those are never covered
On the flip side of that, when your new phone arrives, it could very well have a new card in it anyway. Especially if they are loading them at the factory before packaging.
its no good to you now, but remotetracker can survive a hard reset if the sd card doesn't change, or be cooked in with your settings permanently, and it can cope with sim card being changed.
it also allows you to lock up the phone, wipe the card, show message on screen, get call and txt details, get location on cells when gps can't, recover any files you like, via email or even ftp. loads more, amazing piece of free software.
I wish i would have knew all of that ):
I havent even had this phone for a full month yet.
he is very bold though. smh he didnt even turn it off. me and someone called and he answered and had a whole convo! grrr
it really sucks that t-mobile cant blacklist the IMEIs like t.mobile does.
OH, AND ITS CURRENTLY BACKORDERED!!! Ugh when will it be over
Snarksneeze said:
That sucks! It sounds like the kid knew to pull the battery as soon as he got out of sight.
If he's smart, he'll probably leave the battery out for a few days, or only boot up the phone once in the early morning.
Without the battery to power the GPS, the different recovery methods won't work.
If the kid also flashes a new ROM right away, then myPhone will never find it. Not sure about HTC's method, which may include using the unique ID.
There's a cab floating around here somewhere which will email you if someone switches SIM cards on your phone, or if you send your number a special text. This only works if they don't flash a new ROM first though. And it's a little late for you
Click to expand...
Click to collapse
SMH. What upset me was that they didnt even attempt to track it. Esp. microsoft. i told them when online it wasnt letting me do so and they said its only an online feature and they cant help. like wth is CC for?
They treated it like it was lost although i had a police report.
taking the easy option. no one cares about anything today. lazy [email protected]$
iSEX said:
I wish i would have knew all of that ):
I havent even had this phone for a full month yet.
he is very bold though. smh he didnt even turn it off. me and someone called and he answered and had a whole convo! grrr
it really sucks that t-mobile cant blacklist the IMEIs like t.mobile does.
OH, AND ITS CURRENTLY BACKORDERED!!! Ugh when will it be over
Click to expand...
Click to collapse
Can't believe he answered the phone!
Keep trying with myPhone and the second you get his position, send it to the cops!
UPDATE**
To make things worst, I woke up this morning only to check MMP, and I can see the contacts/pictures & texts that the person who has my phone are sending/saving!!! And yet Tmobile are still saying they cant track the phone number....B.U.L.L.S.H.*.T.
DOES ANYONE KNOW HOW LONG IT MIGHT BE ON BACKORDER??? ):
iSEX said:
UPDATE**
To make things worst, I woke up this morning only to check MMP, and I can see the contacts/pictures & texts that the person who has my phone are sending/saving!!! And yet Tmobile are still saying they cant track the phone number....B.U.L.L.S.H.*.T.
DOES ANYONE KNOW HOW LONG IT MIGHT BE ON BACKORDER??? ):
Click to expand...
Click to collapse
If he is saving the pics the nit should be updating his postion, so it will tell you where he is.
hope ya harvesting numbers, i'd be harassing all his friends, and posting their number and his pics and such
zelendel said:
If he is saving the pics the nit should be updating his postion, so it will tell you where he is.
Click to expand...
Click to collapse
View your phone's last known location BETA
See your phone's location the last time it contacted My Phone.
We don't have a location. Find out why
It still keeps saying this. It wont tell me where she is located ):
It seems like a lost cause.
Im wondering why i can see this though, is it due to my email still being attached to the phone?
samsamuel said:
hope ya harvesting numbers, i'd be harassing all his friends, and posting their number and his pics and such
Click to expand...
Click to collapse
Ugh. I wish I was able to see the persons number who actually has the phone. smh i'm shocked it isnt letting me.
iSEX said:
Ugh. I wish I was able to see the persons number who actually has the phone. smh i'm shocked it isnt letting me.
Click to expand...
Click to collapse
well he's still using your number right...? you said you were able to call and talk to him, so the phone won't know what his number is. However, I'd put money down on the fact that the very first number he called when he got the phone, was his own, so he could get your number off his phone's incoming call. Call the very first number that appears in your t-mobile call logs as happening after he stole it, and I'll bet the same guy (him) answers as when you called your number.
Either way, I would follow samsamuel's suggestion and start putting pressure on every single person in his contact list, or even put a post up on craigslist addressed "to everybody on this a$$hole's contact list, he stole my phone"...and post every single name in there, and whatever choice commentary you feel would help flush him out
Shoot, start posting every single one of his text messages online....especially the most private or embarassing ones for he and his friends. Watch his messaging activity too and I'm sure you'll spot and e-mail address or facebook/myspace account name, something you can use to smack him in the face with info....you may not know who he is, but you certainly have access to enough info about him to make him regret it.
I'm guessing at this point he still has no idea that you can see all that about him, so use your advantage here wisely....
sirphunkee said:
well he's still using your number right...? you said you were able to call and talk to him, so the phone won't know what his number is. However, I'd put money down on the fact that the very first number he called when he got the phone, was his own, so he could get your number off his phone's incoming call. Call the very first number that appears in your t-mobile call logs as happening after he stole it, and I'll bet the same guy (him) answers as when you called your number.
Either way, I would follow samsamuel's suggestion and start putting pressure on every single person in his contact list, or even put a post up on craigslist addressed "to everybody on this a$$hole's contact list, he stole my phone"...and post every single name in there, and whatever choice commentary you feel would help flush him out
Shoot, start posting every single one of his text messages online....especially the most private or embarassing ones for he and his friends. Watch his messaging activity too and I'm sure you'll spot and e-mail address or facebook/myspace account name, something you can use to smack him in the face with info....you may not know who he is, but you certainly have access to enough info about him to make him regret it.
I'm guessing at this point he still has no idea that you can see all that about him, so use your advantage here wisely....
Click to expand...
Click to collapse
That was yesterday. Afterward i suspended my acct and he must have sold it to or gave it to a female b/c she is in the pictures and by the text language I can tell its a girl...
So as of ystrday after I cut the service off, the sim card has been changed to hers but TMO wont help smh.
But you gave me a great idea. i know 9/10 i wont receive my phone back but i can make the person with it extremely annoyed *runs to craigslist* LOL
TMOBILE should really think about using some of the features Sprint/Nextel and others use....
iSEX said:
That was yesterday. Afterward i suspended my acct and he must have sold it to or gave it to a female b/c she is in the pictures and by the text language I can tell its a girl...
So as of ystrday after I cut the service off, the sim card has been changed to hers but TMO wont help smh.
But you gave me a great idea. i know 9/10 i wont receive my phone back but i can make the person with it extremely annoyed *runs to craigslist* LOL
TMOBILE should really think about using some of the features Sprint/Nextel and others use....
Click to expand...
Click to collapse
Ahhh gotcha. Ok well yeah then I think the best you can do is just be very crafty with how you use what you can see. I still feel confident that they have no idea that myphone is doing it's thing, so just don't tip that hand too soon I know I'd have a bit of perverse fun coming up with ways to take advantage of all that!
It's interesting that myphone still updates to your same account even with a new sim/number....I guess it makes sense, since you log into an msn account to use it, and it probably only cares what data there is to back up, not what phone number or carrier account it's tied to.
Even though the myphone site won't tell you where it is, do any of the other "now what?" (premium) services show as possible? It says you can wipe the phone remotely if they work, but you may lose the insight myphone is giving you for now. But, it may become the final option at some point
EDIT: I guarantee you that T-mobile has the ability to do more to locate the phone....but without a supoena in your hand, you may never benefit from that
if u use mircosoft myphone u can lock ur phone and locate it
wingtytn said:
if u use mircosoft myphone u can lock ur phone and locate it
Click to expand...
Click to collapse
Unfortunately thats wasnt working. its said it couldnt locate.
QUESTION:
I was just in my Gmail and noticed they deleted a few non-important emails i received ystrday. i jusat changed my password on all of my accts. thats means the phone will pront the password to be updated on there and if she doesnt know it she wont be able to access it right???????

Forgot my pin..

So im sure most of you will say to stop being a noob n do a search. So ill begin by stating i have tried google and various forums with no success.
My problem is that i relapsed on xanax this weekend and on my way to the detox center my genius self decided to put a pin lock on my phone. Yes, go ahead and start the bashing on how i deserve it for being a pill popper. I went almost a year clean and **** happens so please just bare with me. anyways back to my problem(cell phone) so on my way to detox i put the pin. i get out today and to my surprise(sarcasm) i cant remember the PIN. I am currently rooted so i have some hope that i may be able to save my current data. There are alot of txt msgs i need and cant get to due to this problem. Its vital to my employment which i have to return to at 1pm pst. I'm lucky to be alive let alone still have my job so im looking for some help. Can anyone please help me???
If this is even remotely true, I can honestly say you will get zero help on this forum relating to a pin to unlock a phone. I have seen one of these threads a while ago and it didn't go well.
There is no way to bypass the pin, that's the whole point of a pin, so nobody else can access your phone.
If you are rooted though, you can just boot into recovery and flash a previous nandroid backup.
Congrats, you are rooted! problem solved.
Boot into recovery, copy contents of SD or whatever to whatever or wherever and your golden. Thank god you are rooted and welcome to the forum!
OR
Now take the cell to the store and tell the man (or woman) you found a cell or grabbed it out of a window that just happened to be opened, hand it to them and they will say thanks and you walk out feeling just a tad bit happier.
Peace!
Just take "your" phone to your carrier and tell them your story. If you can validate that it's your phone they should be able to wipe it for you.
If you get the pin wrong enough times, it should ask you for your Google login information. If it is indeed your phone, you should know that information. If not, you should be able to reset your password.
I'm going to assume your story is true, and if it is, **** happens. It took me multiple detox centers, 28 day programs, intensive outpatient and quite a few relapses before I got clean on my own a little over two years ago. Different drug of choice, but same exact bs.
If your story isn't true, turn the phone into a Sprint store. They'll be able to get it to the right person.
Sent from my PC36100 using Tapatalk
There is really no way to get back into your phone that I know of, other than wiping your user data. The pin cannot be reset, but can only be erased with the rest of your data.
Sent from my PC36100 using XDA Premium App
If you input the wrong PIN enough times, it will ask you to put in your Google account information
There is a adb command u can put in to wipe ur pin number out. Don't have it on hand but if u Google adb commands u might be able to find it

S7 Edge Stolen

Hello guys, yesterday my S7 edge was stolen and I was able to track the device till one location, but couldn't find the device or the robber once I got there. I had the SM-G935F international variant (Exynos) - stock and first question I would like to ask is: Is it possible to turn off the device from the lock screen without the pincode/fingerprint? Because I think it was not possible when I had it.
I'm just asking because once I have reached the location the google maps timeline, stopped recording the movement of my device.. and have stopped since there..
Around 3 hours later my girlfriend (I put her contact as security), received a message on her device saying the SIM card had been changed. I had the device with 4G (wifi I'm not sure) and the lock screen was secured. I tried using Samsung find my mobile and was even more useless than google maps timeline, because It couldn't locate the device even when google maps could.
I went to the police and they say that, they could locate (but It's going to take a while) the sim card that was put on that IMEI.
Do you guys know another way that could help me know some information sooner? At least something I could help the police with..
Hope you can help me in some way.
I'm in Czech Republic btw.
Best Regards,
Neto
damn man, I'm so sorry for u, f*cking crappy ppl...
the easiest way to track ur phone is to detect via SIM/IMEI, for that u have to know that new code that was inserted (not easy for us, but police should have), all other services (google, samsung,whatever) works just when de phone is on and have a network connection/GPS active (that cannot be turned off with the phone locked), sad is, the phone can be turned off w/o problem at any moment. Last updates with google apps, doesn't let u use your phone even giving a factory reset because u need to put the last google credentials used in that phone (but I don't know if u have to activate that in some settings, in my older phone it was on by default)....
sad is no much to do here, hope police in your country is more competent that mine's
I also advise going the police route.
File an official complaint and ask for a file number so you know it's official and the investigation will be active.
Keep us posted on how things go.
I've already talked with the police, gonna know if they can find them by the EMEI..
Wish tracking devices were made much more simple..
Brother's stolen phone (iD*ot 6S) was found by czech police within two days (in Prg), so finger's crossed for you! If you are from Prague I could ask him which office he went to.
Not sure there is anything you can do at this point, but I will recommend an app that I use called Where's My Droid. You can get the paid version (I would highly recommend paying the small one time fee for this) and it does quite a lot. You can track it online from a computer, and even through text messages. You can use text message commands to take pictures from the front and rear cameras, get GPS location, lock the sim and prevent others from being used, and even change your pin through text. You set up the keywords needed so that others cannot send out a generic code to lock you out of your own device. I would highly recommend that app for your next phone. It may not prevent a theft, but at least you could get a picture of the criminal and provide that to the police as well.
Good luck on finding your phone, and I feel for you.
Outbreak444 said:
Not sure there is anything you can do at this point, but I will recommend an app that I use called Where's My Droid. You can get the paid version (I would highly recommend paying the small one time fee for this) and it does quite a lot. You can track it online from a computer, and even through text messages. You can use text message commands to take pictures from the front and rear cameras, get GPS location, lock the sim and prevent others from being used, and even change your pin through text. You set up the keywords needed so that others cannot send out a generic code to lock you out of your own device. I would highly recommend that app for your next phone. It may not prevent a theft, but at least you could get a picture of the criminal and provide that to the police as well.
Good luck on finding your phone, and I feel for you.
Click to expand...
Click to collapse
Thank you man, I will do that once hopefully I have my phone back. Does it drain a lot of battery?
Hgneto said:
Thank you man, I will do that once hopefully I have my phone back. Does it drain a lot of battery?
Click to expand...
Click to collapse
Here's a screenshot of how much it has used.
Outbreak444 said:
Here's a screenshot of how much it has used.
Click to expand...
Click to collapse
wow. Wish I wouldn't have took a lot of measures in order to save battery and making the tracking of my device harder.. never again.. :crying:
Yeah, it's unfortunate, especially for a new phone that's not cheap.
One workaround I did when I broke my phone screen out of anger right after I upgraded was open a new line on my account so I only had to pay the upgrade price for the phone again. Not sure if you have that option for your carrier or even country for that matter. But hopefully the police can help you out greatly.
I'm sorry about what happened, my s7 edge was stolen too like 2 weeks ago, I feel you bro. ****ing thieves

I need help accessing locked phone - 8 Pro

I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
Chipman417 said:
I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
Click to expand...
Click to collapse
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
dladz said:
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
Click to expand...
Click to collapse
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
Chipman417 said:
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
Click to expand...
Click to collapse
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
dladz said:
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
Click to expand...
Click to collapse
Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
Chipman417 said:
Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
Click to expand...
Click to collapse
Tbh I wouldn't want anyone looking through my phone is like a treasure trove..
I'd bare that in mind, not everything is meant to be seen. Doesn't mean anything, it's just how we are.
OP, sorry for your loss. That's all I have to offer. RIP.
Just my condolences to you and family
I'm sorry to hear also. May God bless you and family.
Thank you everyone that offered condolences
Chipman417 said:
Thank you everyone that offered condolences
Click to expand...
Click to collapse
Any luck with it?
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
AlphaKoi said:
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
Click to expand...
Click to collapse
Yeah i was hoping to be able to do just this but since the family members are not very etch savvy, they power cycled the phone off and because of that the first unlock into the system has to be with the numeric password.
I rebuilt his laptop for him a couple months ago so i have the password to get into it. I'm hoping that he saved his email credentials in it. I know that after multiple attempts into android it allows you to change password through the email. This is the last thing i can think to do.
I reached out to OnePlus this morning and the woman who was answering my questions said she had no answers for me. she kept saying i could factory reset it through recovery mode. I already know that, i need the info on it. I'm thinking about reaching out to google also. Who knows they might help since the phone is in my name on my account.
dladz said:
Any luck with it?
Click to expand...
Click to collapse
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Chipman417 said:
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Click to expand...
Click to collapse
When your reset his email you'll be able to recieve s text message with a verification number
Google find my device . It can unlock it.
SjDU said:
Google find my device . It can unlock it.
Click to expand...
Click to collapse
I saw that. unfortunately i don't have his email credentials for his Find My Device.
Also the sm card was removed my his wife before she gave it back to me unfortunately.
Although it does connect to my Wifi at home... I'm almost to the point of giving up.
I don't think we will ever know why he did what he did.
Thank you to everyone that jumped on this thread. I love this community.
I kinda don't buy the OP story but here is my take:
- Doesn't need a SIM to get/use Find my device working but does require Google account access which is recoverable easily.
- It's trivially easy to recover a Google account with the phone number of the deceased unless the person specifically removed those options and used for instance an authenticator app (of if you don't have the actual SIM or access to that phone number but that would be strange).
- If you cannot recover the account that way, you can still recover it using a legal path by providing the correct inheritance documents to Google (through a lawyer if required) which should pose no issue (again this should pose no issue and while it would take time, it would work).
- Whatsapp cloud backup (on Google drive) is enabled by default and if you're after that, it's probably gonna be trivially easy to restore said backups on any new phone by using the SIM card of the deceased. Unless the person specifically disabled this to prevent this.
You can most likely recover Whatsapp messages without even unlocking the phone. This whole process is actually not hard and requires no tech help and can be done through the legal processes.
Added to all this, I checked your history and saw that you requested help before unlocking a Pixel phone that magically came into your possession before. So it seems you have a pattern of coming into possession of locked phones that makes me very suspicious of your demand.
I'll report this thread and ask a mod to review it.
Sorry. I also have doubts any time I see a story here asking for help unlocking a phone. Always sounds suspicious, and furthermore where are the mods here? Aren't there rules that state no requests for help unlocking phones??
Here is the OPs other post:
" Junior Member11 postsThanks: 2
I have a 64gb Pixel 4 XL that i want to unlock and use on T-Mobile.
The phone was never actually on a Sprint account. It was never technically paid off by a consumer. Its also never been activated on the sprint network to my understanding. (Which are all required to have sprint send an unlock code)
It was given to me by a Sprint store manager when they had to clean out end of year inventory.
I'm trying to figure out if i can unlock it somehow without having to get sprint to send the unlock code.
I don't really want to go through the hassle of explaining to them how i got a hold of it when they look at it in the system.
Any help would be greatly appreciated"
@San Diego The moderators are here and monitoring the thread since it has been created. And these are the XDA Forum Rules to cross-check.
To ask for assistance is not against the rules, and if you read back in the thread quite a few legal possibilities have been given. They obviously didn't delivered the desired result. However, as soon as the discussion or advices deviate towards the obscure side or to paid unlock services this would be removed immediately.
If you check the thread, from which you quoted, you'll see that moderators were acive in it, too.
Stay safe and stay healthy!
Regards
Oswald Boelcke
Forum Moderator

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