SHIELD 2017 issues! - Shield Android TV Q&A, Help & Troubleshooting

Hi guys!
I have had the 2017 SHIELD model for over a year now and have encountered two problems (or at least one that needs addressing). I own a Philips POS9002 OLED TV.
1.) Is it just me or does the image on the SHIELD -either when it comes to YouTube, Prime Video, Netflix, etc... seem incredibly saturated and softer in some cases. I noticed this with multiple sources. The TV's installed Android TV system seems better in this regard.
2.) The biggest error - most times I can't watch anything due to an annoying CRACKLING sound when I watch content that's obviously NOT 5.1. I used the Kodi trick where I turn off sound in the background but it came back again. I tried multiple HDMI's (the SHIELD uses the Belkin Ultra HD (2018 model).
Will these problems be alleviated with the SHIELD Pro? I am willing to invest since it's a great device, but the problems on the 2017 model are frustrating to say the least - especially the sound.
Any help will be greatly appreciated.

Related

What's the Netflix fix?

Does anybody at Mad Catz have a thought on the matter? The hardware should be more than capable of running Netflix on a large screen without audio sync issues. Can you provide a proper app?
Domomojo said:
Does anybody at Mad Catz have a thought on the matter? The hardware should be more than capable of running Netflix on a large screen without audio sync issues. Can you provide a proper app?
Click to expand...
Click to collapse
They seem to be more responsive if you write on their Facebook page.
Domomojo said:
Does anybody at Mad Catz have a thought on the matter? The hardware should be more than capable of running Netflix on a large screen without audio sync issues. Can you provide a proper app?
Click to expand...
Click to collapse
We're not seeing any audio sync issues here, and going by reports from other users neither is anyone else. What's your complete hardware setup and do you get any sync issues with other programs such as xbmc or YouTube?
I'm just waiting on HD Netflix...Quality on Netflix on MOJO is severely lacking. I don't have any audio problems (at the moment), but the video is very pixelated.
Streaming YouTube and other movie apps in 1080 or 720 works perfectly for me 85% of the time. I'm thinking my few issues with those is because my wireless router just reached 12 years old and is constantly dropping signal.....Going this weekend to buy a new one.
Mad Catz Rich said:
We're not seeing any audio sync issues here, and going by reports from other users neither is anyone else. What's your complete hardware setup and do you get any sync issues with other programs such as xbmc or YouTube?
Click to expand...
Click to collapse
TV is an LG 47" LED 120Hz. No audio sync issue with YouTube. Haven't tried xbmc.
Mad Catz Rich said:
We're not seeing any audio sync issues here, and going by reports from other users neither is anyone else. What's your complete hardware setup and do you get any sync issues with other programs such as xbmc or YouTube?
Click to expand...
Click to collapse
Here's another thread http://forum.xda-developers.com/showthread.php?t=2595446 with folks talking about the issue.
Mad Catz Rich said:
We're not seeing any audio sync issues here, and going by reports from other users neither is anyone else. What's your complete hardware setup and do you get any sync issues with other programs such as xbmc or YouTube?
Click to expand...
Click to collapse
Actually, I was a bit hasty with my previous reply. My hardware set up includes a home theater sound system where the audio loops back through the TV. If I use the TV speaker, the lag is barely noticeable. If I turn off the TV speaker and use the amplifier, there is a very noticeable lag.
Domomojo said:
Actually, I was a bit hasty with my previous reply. My hardware set up includes a home theater sound system where the audio loops back through the TV. If I use the TV speaker, the lag is barely noticeable. If I turn off the TV speaker and use the amplifier, there is a very noticeable lag.
Click to expand...
Click to collapse
Yes, I was wondering if there was an amp in the loop, although the fact that it only does it for Netflix is a bit odd. Could you clarify though: are you connecting MOJO into the amp which then passes to the TV or are you connecting into the TV which is then passing audio to the amp (and, if so, what kind of connection? Optical? Phono?). If it is the latter then some amps have settings to accommodate for audio lag.
Mad Catz Rich said:
Yes, I was wondering if there was an amp in the loop, although the fact that it only does it for Netflix is a bit odd. Could you clarify though: are you connecting MOJO into the amp which then passes to the TV or are you connecting into the TV which is then passing audio to the amp (and, if so, what kind of connection? Optical? Phono?). If it is the latter then some amps have settings to accommodate for audio lag.
Click to expand...
Click to collapse
The MOJO is connected directly to the TV via an HDMI cable. Likewise, the amplifier, which is a Sony Model # STR-DH520, is also connected directly to the TV via an HDMI cable. I looked thru the manual and found a "SYNC ON" setting which delays the "output of audio to minimize the time gap between output and visual display" The delay time given is 60ms. I'll play around with it later today and see what impact it has. Maybe I had it on when it should have been off, or vice-a-versa. Thanks for the input on this!
I guess you're using all of the HDMI inputs on the amp already?
544829656
Mad Catz Rich said:
I guess you're using all of the HDMI inputs on the amp already?
Click to expand...
Click to collapse
I will confess to having bought the TV and amp, etc., two years ago, and now I don't really remember what led me to make the setup choices I made at the time, but no, I wasn't using all the HDMI inputs on the amp, and frankly, I didn't even check to see if it had available HDMI inputs on the amp when I connected the MOJO. Connecting the MOJO directly into the amp and ensuring the correct A/V sync setting eliminated the delay completely. Thanks!
Mad Catz Rich said:
We're not seeing any audio sync issues here, and going by reports from other users neither is anyone else. What's your complete hardware setup and do you get any sync issues with other programs such as xbmc or YouTube?
Click to expand...
Click to collapse
I have audio sync issues too. Audio seems to lag behind the video. And always when I watch netflix, the screen flashes, like gets smaller, idk how to describe it, often when watching shows. No matter what shows I watch it always does this. Probably 20 times at least throughout an hour long show.
mherma said:
I have audio sync issues too. Audio seems to lag behind the video. And always when I watch netflix, the screen flashes, like gets smaller, idk how to describe it, often when watching shows. No matter what shows I watch it always does this. Probably 20 times at least throughout an hour long show.
Click to expand...
Click to collapse
If you've read this entire thread, you're aware my problem was similar to yours. I too had seen the occasional screen "flash" when watching Netflix. I'd recommend plugging your MOJO directly into your TV, using the TV's speaker, and eliminating any other hardware that might be in the loop in order to see if the issue truly lies in your MOJO, and is not being caused by some other component. Connecting my MOJO directly to my amp solved all my audio sync issues.
Domomojo said:
If you've read this entire thread, you're aware my problem was similar to yours. I too had seen the occasional screen "flash" when watching Netflix. I'd recommend plugging your MOJO directly into your TV, using the TV's speaker, and eliminating any other hardware that might be in the loop in order to see if the issue truly lies in your MOJO, and is not being caused by some other component. Connecting my MOJO directly to my amp solved all my audio sync issues.
Click to expand...
Click to collapse
Mine is directly hooked up thru the TVs HDMI port. No difference if I have anything else plugged into the TV or not
And you're only using the TV's speaker? (rather than then output your TV's audio to an external speaker/amp?)
Are you running the 0110 firmware release and do you see the same issue with other video playback programs?
Mad Catz Rich said:
And you're only using the TV's speaker? (rather than then output your TV's audio to an external speaker/amp?)
Are you running the 0110 firmware release and do you see the same issue with other video playback programs?
Click to expand...
Click to collapse
Yes, using the TV's speaker. My mojo came with the 0110 firmware release. Only Netflix has this issue. Have reset my wireless router to make sure that wasn't the problem either. Mojo is the only hardware hooked up to this tv.
If it would help, I could capture a video of what it's doing on my phone.
mherma said:
Yes, using the TV's speaker. My mojo came with the 0110 firmware release. Only Netflix has this issue. Have reset my wireless router to make sure that wasn't the problem either. Mojo is the only hardware hooked up to this tv.
If it would help, I could capture a video of what it's doing on my phone.
Click to expand...
Click to collapse
I no longer have any audio sync issues, but I do still see the occasional "flash" while watching Netflix. It looks like the image changes sizes for a fraction of a second. Haven't seen it with any other App.
Domomojo said:
I no longer have any audio sync issues, but I do still see the occasional "flash" while watching Netflix. It looks like the image changes sizes for a fraction of a second. Haven't seen it with any other App.
Click to expand...
Click to collapse
Yes, that's the same problem I have with Netflix (along with the audio sync issues). It doesn't bother me enough to not watch it but it can be disorienting when watching at nite in a dark room. It does it a lot for me. I notice it the most when scenes change.
Edit:
I just got root tonight. I see on the Play Store that I can now update Netflix to the latest version. I will do that and get back to ya'll and see if that changes anything! As soon as I'm done downloading more games....
Ok, so last night I went out and bought a new TV for my MOJO. Picked up a 42" Sharp 1080p 120hz LED. I don't know if it's because this TV is 120hz compared to my 2010 32" Vizio 1080p 60hz, but the Netflix issue has been resolved. No more audio sync issues. I also noticed this TV has a Clear Motion setting, I have it set to on. Not sure if this has something to do with it either. Anyways, it's fixed, for now.
BTW, anyone looking for a deal on a TV of this relative size, it's a steal. Only $399 at Best Buy. The picture is awesome, and 120hz over 60hz is a night and day difference. Much more clear during on screen motion than my old tv. I'm very impressed. I can't imagine how good a 240hz or 480hz set looks like.
Edit:
Forgot to mention, the screen flashing/resizing is still happening. Very annoying. I really feel this is an issue with the app itself, hopefully it's getting fixed with an update. Can't wait to start watching in HD aswell...

Youtube TV Performance/Delay

Has anyone experienced a lag or delay when using Youtube TV over Wifi or Ceullar on the Essential Phone. I have no delay when casting from the phone (Chromecast or Shield) or playing directly off my shield. Only seems to happen on the phone itself.
I can't seem to find much information on issues with Youtube TV. Everything plays but the video cannot keep pace with the audio and visibly lags/delays. Figured Id ask.

crackling on bluetooth streaming, newest Joying JY-UOS04P4 8.0 4GB/32GB

Hello all
I was wondering if anyone has this head unit, Joying 6.2 Inch Single Din Car Radio Android 8 Oreo 4GBRAM 1 Din Touch Screen Audio System, I just installed it. (sorry can't post link)
Many things seem to work ok, but when streaming from the audio player from my iphone 6s+ 11.3ios, it crackles predictably at various parts in a song. For instance, one song, which plays cleanly on my subaru stock hu, crackles crazily at exactly 15 seconds in. I actually suspected the audio file. Other audio files stop playing within a few seconds.
This is pretty disappointing, this is one of the main functions of this HU for me. I am looking into updates, but I bought an Oreo HU with the hopes the OS would have stable functions of at least the most used functions. Just wondering if anyone out there is experiencing this type of thing on 8.0 with the joying 4GB versions. Thanks
Did you ever get this sorted out I am looking at the same unit
edie209 said:
Did you ever get this sorted out I am looking at the same unit
Click to expand...
Click to collapse
I think so. It looks like the problem was playing media I did not have fully downloaded. So the player was making itunes download the media I own from itunes but didn’t have fully downloaded. While it was doing that, it was hitting bluetooth and wifi pretty hard and I heard cracking and stopping.
Streaming media that lives on the device worked fine. Spotify for some reason did not do this, so this was probably something to do with apple IMO. I am enjoying this head unit except for how light it is in full sun, its in an open top car.
thanks for letting me know. I have now ordered one.

Fire HD 10 2019/9th/Maverick -- Audio issues when using speakers only, NOT headphones

I got my Fire HD 10 9th gen today and installed the Play Store with no problems.
I was hoping this would be a good "budget" device to replay the Ace Attorney games on while I'm in lockdown, but I'm having weird audio issues...
In two of the games ("Dual Destinies" and "Spirit of Justice"), the "bip-bip-bip" sound effect that plays whenever a character is speaking, only plays sporadically or not at all. The music also seems to hitch sometimes. However, as soon as I plug in a pair of headphones, all the audio issues stop. As soon as I unplug the headphones again, the audio issues are back!
My best guess is that there's some sort of audio post-processing... something going on to make the speakers sound better? But that doesn't get applied to the headphones? Does that sound plausible?
I'm not normally an Android person, so, so far I've tried:
- Lots of Googling
- Disabling the Dolby OEM app through ADB (com.dolby.daxservice), as it seemed a likely candidate, but it didn't make any difference
For now I'll make do with headphones, but I'd obviously love to have not paid £150 for a device with unusable speakers, so any advice you can give would be really appreciated.
Oh, I'm on Fire OS 7.3.1.2.
Thanks!
--
ETA: I've found a workaround -- if I connect a Bluetooth headset (in my case, AirPods Pro) and then disconnect it, the audio plays properly through the tablet speakers. However closing and re-launching the app breaks the workaround. So, not ideal.
ETA: 2 I haven't changed anything, but the workaround has now stopped working
meejle said:
I got my Fire HD 10 9th gen today and installed the Play Store with no problems.
I was hoping this would be a good "budget" device to replay the Ace Attorney games on while I'm in lockdown, but I'm having weird audio issues...
In two of the games ("Dual Destinies" and "Spirit of Justice"), the "bip-bip-bip" sound effect that plays whenever a character is speaking, only plays sporadically or not at all. The music also seems to hitch sometimes. However, as soon as I plug in a pair of headphones, all the audio issues stop. As soon as I unplug the headphones again, the audio issues are back!
My best guess is that there's some sort of audio post-processing... something going on to make the speakers sound better? But that doesn't get applied to the headphones? Does that sound plausible?
I'm not normally an Android person, so, so far I've tried:
- Lots of Googling
- Disabling the Dolby OEM app through ADB (com.dolby.daxservice), as it seemed a likely candidate, but it didn't make any difference
For now I'll make do with headphones, but I'd obviously love to have not paid £150 for a device with unusable speakers, so any advice you can give would be really appreciated.
Oh, I'm on Fire OS 7.3.1.2.
Thanks!
--
ETA: I've found a workaround -- if I connect a Bluetooth headset (in my case, AirPods Pro) and then disconnect it, the audio plays properly through the tablet speakers. However closing and re-launching the app breaks the workaround. So, not ideal.
ETA: 2 I haven't changed anything, but the workaround has now stopped working
Click to expand...
Click to collapse
You can reboot or reset your Fire tablet to factory defaults (before you start this. You have backup your important files to SD card or PC)
You have to use an audio isolation transformer to stop grounding.

Trouble with Shield TV Pro (2019) and Dolby Vision

Hey guys,
today i got my all new Yamaha RX-V6A. Just installed it and I was shocked, that I'm no longer able to play Netflix/Plex/Kodi with Dolby Vision with my new AVR.
Dou you know what this can cause? Is there any possibility to bring back the function, especally in Netflix?
The Shield is turn on for Dolby Vision, but the Screen while playing movies is black - sound is okay.
PLease help
It could easily be your Hdmi cable. A marginal cable that previously worked may not be able to handle the higher frequency of Dolby.
I experience this on some Disney+ titles.
schneid said:
I experience this on some Disney+ titles.
Click to expand...
Click to collapse
I think the hot fix addressed that. But I have 2017's so no dice for me since they will not pay the royalties on the older models.
kiwi1990 said:
Hey guys,
today i got my all new Yamaha RX-V6A. Just installed it and I was shocked, that I'm no longer able to play Netflix/Plex/Kodi with Dolby Vision with my new AVR.
Dou you know what this can cause? Is there any possibility to bring back the function, especally in Netflix?
The Shield is turn on for Dolby Vision, but the Screen while playing movies is black - sound is okay.
PLease help
Click to expand...
Click to collapse
I just got a Yamaha Rx-V6A two weeks ago along with a new Nvidia Shield Pro 2019.
Experiencing the same issue as you- but if you change the input on the receiver to a different input and then right back to the shield- the picture comes on screen. If you press setup or option on the receiver remote and the receiver setup or option screen comes on and then click exit or return to exit out of those screens..the picture comes on.

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