May 2019 Update: Very Slow Charging Pixel 2 XL - Google Pixel 2 XL Guides, News, & Discussion

Ever since installing the May 2019 update:
Charging is very very slow with any USB C-A cables/adapters. On Ampere I get less then 200 mA. Sometimes less than 100 mA. So the phone consistently loses power even connected to the charger.
Previously (on April update) last month, I would get over 1000 mA with the same cables and charger. I've tried multiple cables without success.
The stock Google USB C brick and charger DO work to fast charge. However many times the charging does not work at all. I have to then reverse the USB-C cable (turn it to the other end) and then it starts to charge.
I've tried cleaning the USB-C port and taken out the lint. I've also reflashed the May update a couple of times, without any progress.
Anyone have any pointers? Has the phone suddenly gone bad? Do I need to RMA or is there a software fix for this?
Thanks in advance.

Maybe it's your cable man.. You need to try other chargers or cables. I don't think so any phone will behave like this based on software changes because it's not a known issue and when i was in the may security patch it worked fine.
Thanks

Haven't had this issue either maybe it's your charger or cable

100rabh7791 said:
Maybe it's your cable man.. You need to try other chargers or cables. I don't think so any phone will behave like this based on software changes because it's not a known issue and when i was in the may security patch it worked fine.
Thanks
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Click to collapse
Thank you for replying. I tried extensively and only the USB C to USB C stock google cables with their PD charger works.
All other USB-C cables from Anker, Aukey or other good brands - charge very very slowly.
If you don't mind, could you please tell me what cables you use to charge your phone? It's funny but everything was fine before I upgraded to the May update, the same cables used to work fine.

tylermrsh said:
Haven't had this issue either maybe it's your charger or cable
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Click to collapse
Thanks for confirming. What cables do you use (other than the one that came with the phone from Google?).
The trouble is that this wasn't a problem with the April security patch. All of my cables used to charge fine, it suddenly seemed to have happened after installing the May patch. Or maybe my phone is fried.

I've always used the original came...
If you have switched cables..i suggested you to charge your phone on safe mode. This will eliminate a lot of stuff.
I hope you know how to go to safe mode

iamjimmy said:
Thanks for confirming. What cables do you use (other than the one that came with the phone from Google?).
The trouble is that this wasn't a problem with the April security patch. All of my cables used to charge fine, it suddenly seemed to have happened after installing the May patch. Or maybe my phone is fried.
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Click to collapse
I use an Anker 30w charger with some 6ft usbc to usbc cable I got at Walmart lol charges at 3000mah

tylermrsh said:
I use an Anker 30w charger with some 6ft usbc to usbc cable I got at Walmart lol charges at 3000mah
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Click to collapse
Wow. Nice. Maybe I need to get a big charger as well from somewhere. When I connect to the PC it doesn't charge at all.

iamjimmy said:
Wow. Nice. Maybe I need to get a big charger as well from somewhere. When I connect to the PC it doesn't charge at all.
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Click to collapse
Yeah it's probably just the charger or cable man

tylermrsh said:
Haven't had this issue either maybe it's your charger or cable
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Click to collapse
I'll also try to downgrade to the April security patch and see if anything changes. It's just weird. In the past, I could use any cable and it would all be perfect. Now it's become a pain.
Sometimes the phone doesn't charge and have to reverse the cable or turn it upside down. Or start-stop the phone.

iamjimmy said:
I'll also try to downgrade to the April security patch and see if anything changes. It's just weird. In the past, I could use any cable and it would all be perfect. Now it's become a pain.
Sometimes the phone doesn't charge and have to reverse the cable or turn it upside down. Or start-stop the phone.
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Click to collapse
Yeah idk man it's possible I guess but I would definitely try a different charger and/or cable I've had a similar issue and it was the cable I was using I got a different one and it solved the issue

iamjimmy said:
I'll also try to downgrade to the April security patch and see if anything changes. It's just weird. In the past, I could use any cable and it would all be perfect. Now it's become a pain.
Sometimes the phone doesn't charge and have to reverse the cable or turn it upside down. Or start-stop the phone.
Click to expand...
Click to collapse
Try more cables or chargers... It could very well be a hardware issue if it doesn't rectify

I have the exact same issue.... Mmy spidry sense says it was the update.
Sent from my Pixel 2 XL using Tapatalk
---------- Post added at 09:10 PM ---------- Previous post was at 09:09 PM ----------
Fyi - mophie doesn't charge it fully either....
Sent from my Pixel 2 XL using Tapatalk

iamjimmy said:
I'll also try to downgrade to the April security patch and see if anything changes. It's just weird. In the past, I could use any cable and it would all be perfect. Now it's become a pain.
Sometimes the phone doesn't charge and have to reverse the cable or turn it upside down. Or start-stop the phone.
Click to expand...
Click to collapse
Sounds to me like a charge port starting to go or it's dirty. I work in a very Dusty environment and have to pick the wadded dust out of the port with a very fine pick every few months. Lol
Sent from my Pixel 2 XL using XDA Labs

My first post, but I thought I'd add in my 2 cents. My 2xl has been losing battery charge faster than ever and charging extremely slow since around the beginning of May too. I run, stock rooted with Magisk, and the last Flash kernal. However I have not updated the OS in about a year. (Don't ask) the only thing that changes is app updates. I generally update those as needed. Aside from from basic user apps Google does make changes sometimes that effect my performance. I can't say for sure what cause the change, but the big major changes I did make was updating to the latest stable Magisk manager. Around then is when I noticed the bad charging and battery performance. Yes I know MM isn't supposed to do that, but that's when I noticed. Since I'm not on the May update, I'm taking a guess it's something Google did.. IDK
Sent from my Pixel 2 XL using Tapatalk

Have the same issue, tried several different cables and charging bricks. I've got usb charging meter, It always charges from one side of the type c with 1+ apm and 0.1 amp from other side.

Mine's similar. Sometimes charges fast, sometimes too slow to top up battery, sometimes not at all. I reckon it's the port on the phone. Now looking for a new phone and it won't be a Pixel!

Related

can anyone confirm a working fast charge cable?

I've found a couple forums on this but no solutions. Can anyone confirm a working fast charge USB cable other than the stock LG 3' long one?
Here is the closest thread I found..
http://forum.xda-developers.com/showthread.php?t=2483462
How to know which chargers/cables are compatible?
I want to know this for my car charger
Sent from my LG-D802 using Tapatalk
Best buy sells 15watt rapid chargers for car and wall. . There like $30 each but they do a good job. Think the brand name is rocket fish. Just bought 2 a few weeks ago.
Sent from my LG-D801 using xda app-developers app
Thanks. But chargers are easy to find. What is difficult to find is a USB cable to work. You'll see in the thread I linked on the first post, lots of people are having challenges with finding USB cables to work even if a charger is well above 2 amps. Even using the stock LG charger, no USB cables seem to work except the one that came with the phone, to eliminate the "slow charge" icon and allow around 1500mA of current to be drawn from the charger like it should in a fast charge..
what cable are you using with your new charger? And do you get the slow charging icon?
I think it all boils down to the charging base... I have used the LG, various Htc and Samsung base units with all kinds of mini & micro USB cables without any issues... The base units are rated from 800mA~1.5 and have not had any slow charging issues... I've only experienced the slow charging when connected to the PC or some car chargers...
Sent from my LG-D801 using xda app-developers app
I bought this combination and fast charges great in my car.
http://www.amazon.com/gp/product/B009W34X5O/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
http://www.amazon.com/gp/product/B0077PM3KG/ref=oh_details_o01_s01_i00?ie=UTF8&psc=1
I used to run a 1.5' usb cable from monoprice and the GPS on my phone would discharge the battery faster than it could be charged. Now the phone charges so much faster.
I have yet to have a problem with any of the generic monoprice cables and wall charges I bought a couple years ago. Only time I get a slow charge notification is using my 1a car charger. My Optimus G and HTC One X chargers and cable work fine as well.
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
My Verizon non usb attachment cable charges fast. My OEM Spectrum cable does as well. My dual one amp car charger charges slow no matter the cable, and my works Motorola and Kyocera cable charges slow no matter the connection. I have a couple Samsung's I need to test. I do not own any generics. I have not tried other combos.
player911 said:
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
Click to expand...
Click to collapse
I am using the Asus charger that my Nexus 7 (2012) came with and Samsung cables to charge my LG G2, no problems. Charges fast.
I just picked up one of these for work:
http://www.amazon.com/gp/product/B005OD89MY/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
Charges fast, as well.
vween said:
I am using the Asus charger that my Nexus 7 (2012) came with and Samsung cables to charge my LG G2, no problems. Charges fast.
I just picked up one of these for work:
http://www.amazon.com/gp/product/B005OD89MY/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
Charges fast, as well.
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Click to collapse
Na I have TONS of chargers that all fast charge. They are all 2.0+mAh. Its just the cables.
I service hotels and I always raid their lost and found bin. Always treasure in there.
-sent from my LG G2 using XDA Premium 4
player911 said:
Its just the cables.
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Click to collapse
LG Spectrum cable does not work, slow charge, my fault.
However, the straight plug from my new Verizon car charger does work, the USB port also (ONLY with G2 cable so far[tested lg spectrum, Motorola, Samsung, and Kyocera. Older cables]).
Recap: So far ONLY Direct car charger or USB G2 cable has fast charged. Must be chipped or using some different wire combo?
player911 said:
Na I have TONS of chargers that all fast charge. They are all 2.0+mAh. Its just the cables.
I service hotels and I always raid their lost and found bin. Always treasure in there.
-sent from my LG G2 using XDA Premium 4
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Click to collapse
Ok. I can confirm that the cable used for the Nexus 7 (2012) works.
Also, the original cable for the Samsung Skyrocket works.
Works meaning fast charge.
I can't gurantee that this is the cable, but my skyrocket cable does look like the top cable here:
http://www.ebay.com/bhp/samsung-galaxy-s-ii-skyrocket-usb-cable
(Charger looks like it too, but the charget won't fast charge G2)
Edit:
The Skyrocket was really picky about cables/chargers. If it didn't have the correct one, it would wakelock. Maybe there's something with the way it's wired that makes it good for the G2 as well.
---------- Post added at 08:43 PM ---------- Previous post was at 08:34 PM ----------
I wonder if one of these would help:
http://www.amazon.com/dp/B004YX4HDU...UTF8&colid=30QBEX6L12GNN&coliid=IG0PDK7SARZGV
It's something to do with pins 2&3 being bridged that enables a cable to support fast charge.
That adapter linked above is supposed to do that.
More links:
http://www.amazon.com/Plugable-Char...2912&sr=1-6&keywords=USB/USB+Adapter+charging
http://www.amazon.com/Specialised-M...3703391&sr=8-1&keywords=fast+charge+usb+cable
Has anyone tried any of these.
player911 said:
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
Click to expand...
Click to collapse
Yeah, I'm not so sure about that. It may be the software in the phone that is causing the issue. I had to replace my car charger so I picked up a rocketfish 3.0 amp charger. When I originally used it, it was ridiculously fast, literally 30% in about 30 or so minutes.
Now, here's why I don't think it has anything to do with the charger cables. When I got my phone, I kept putting off doing the first update because I wasn't sure if I was going to root this phone. During this time, I got very good charging speeds from my rocketfish 3.0 amp car charger and many of my other rapid chargers. When I decided I wasn't going to root, I went ahead and downloaded the update. Now, unless I'm using the cable that came with the phone, I get the slow charging message with every single charger. I went from 30% in 30 to about 10% in 30 on my car charger.
I may need to pull out my tinfoil hat, but it would be a pretty huge coincidence that all my charging woes began with that update.
Yea something isn't right. I have a GNex, G2, Nexus 7 2012 and 2013. I always check for AC charging in Settings>Status. It will say AC or USB. When I got my Nexus 7s I replaced all of my chargers with fast chargers. For 2 years I've been fast charging. I got 3 different fast USB chargers on my desk, using the existing setup, Everything fast charges except the G2. If I use the included G2 cable, it will fast charge off all of them. The same with ALL of my home/office/car/travel chargers.
I can only get it to fast charge when I use the included USB cable.
Its something magical with that cable.
-sent from my LG G2 using XDA Premium 4
player911 said:
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
Click to expand...
Click to collapse
I haven't even unwrapped the charging base and usb cable that came with my G2, they still remain in the box. I have been using the charging bases from my Nexus 4, L9, Htc One X, Motorola Atrix and a GS3 through out my house and have mixed cables from god only knows where and all of them work. I get no slow charging from any combination. Even using mini usb cables with micro usb adapters attached and they all still work. I've checked all the output voltages and the lowest one is 800mA. Granted my D801 is rooted, but no custom rom as of yet.
Sent from my LG-D801 using xda app-developers app
MkV05 said:
I haven't even unwrapped the charging base and usb cable that came with my G2, they still remain in the box. I have been using the charging bases from my Nexus 4, L9, Htc One X, Motorola Atrix and a GS3 through out my house and have mixed cables from god only knows where and all of them work. I get no slow charging from any combination. Even using mini usb cables with micro usb adapters attached and they all still work. I've checked all the output voltages and the lowest one is 800mA. Granted my D801 is rooted, but no custom rom as of yet.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
Have you gotten an OTA update?
I'm on the Verizon model. The other guy here said he only started having problems after the Verizon OTA.
-sent from my LG G2 using XDA Premium 4
Here's my theory,
There are chips either in the battery, the transformer, or both. When the phone doesn't detect what's required, it gives a slow charge message and reduces the charge speed. I have had previous phones with batteries that had built in chips that I had to buy because the generic batteries without the chips wouldn't work as well. I haven't taken a good look at the battery, and the transformer seems abnormally large, when I get a chance and some spares, I'll probably take them apart.
My tinfoil hat is telling me that LG is trying to rope us into buying first-party accessories, but it may also be a way to regulate battery health. Having a non-removable battery, it may be a move by LG to extend the life of the battery as long as possible.
Also, I just rooted my phone and so far no change. I will try the car charger tomorrow.
No updates from Tmobile as of yet... I can only imagine the frustration though. You would think LG would have made charging the phone, regardless of the model more standard across the board.
Sent from my LG-D801 using xda app-developers app
800mA is a slow charge... You should average 1700mA. Our cable is five pinned (if that matters). I need grab the mA reader app again. Now we know there is kernel check for flux ect. I want to know if the cable is pre chipped as well for check and regulation, isn't too uncommon. I'm beginning to lean more on an over aggressive kernel check though or possibly a combo of kernel and certain chip model check. I just find it odd my straight Verizon car charger and only this cable is working for me. Gonna check car cable pins in the morning. Verizon here, OTA taken. Did not check before.

[Q] fast charging issues!!!!!

soo my issue is the fast charging.
first few days it was fast charging everything worked fine after that it stoped fast charging. when i plug it in it dosent show "fast charge connected" insted it shows " usb ".... so i thought something wrong with the cable so i changed it.... so i changed just the cable not the plug works fine. my first thought is that the cable is broken or something,
1. can that be true that the cable is not proper build?
2. does it affect anything that i charge my phone with an older cable?
Just double check under settings, power settings, fast charging is still checked. Once I accidently uncheked it.
Sent from my SM-N910C using Tapatalk
iznee said:
Just double check under settings, power settings, fast charging is still checked. Once I accidently uncheked it.
Sent from my SM-N910C using Tapatalk
Click to expand...
Click to collapse
no no the fast charging is checked.... like i said with the cable that came with the phone fast charging is not working...... other cables yes everythings normal
That's odd because the cable has nothing to do with it. Maybe your stock cable has been damaged.
I don't know it's confusing to me too. because the first two days it was working great after that It's not fast charging . maybe my cable was bad made!! but fast charging is working with another cable l have from my old s3 !
Sent from my SM-N910F using XDA Free mobile app
Also does it affect something on my battery that im using an old cable for fast charging???
Sent from my SM-N910F using XDA Free mobile app
How do you know of fast charging is working? Thought the screen had to be off?
Yes the cable will affect fast charging. Fast charging only works with cables of certain gauge (thickness). You must have damaged your cable, or it was already damaged before you got it. Don't worry this has no effect on the battery, no degradation.
The Unabomber said:
How do you know of fast charging is working? Thought the screen had to be off?
Click to expand...
Click to collapse
It shouldnt be off so fast charging can work! when i charge it the "fast charge connected" notification appears....
Sent from my SM-N910F using XDA Free mobile app
ozaghloul said:
Yes the cable will affect fast charging. Fast charging only works with cables of certain gauge (thickness). You must have damaged your cable, or it was already damaged before you got it. Don't worry this has no effect on the battery, no degradation.
Click to expand...
Click to collapse
ok so the cable could have been already damaged...... the thing is when i fast charge it with the other cable it charges the same time as the cable that came with the phone.... i also noticed that i get the same battery life also...... sooooo i there must be no harm at all right????
rapid charging multiple issues
My Note 4 did the same thing: 1st charge worked great, then it started showing connected to the RC, but unable to charge and flashing LED. Sometimes it still charges okay (not rapid) and sometimes really crawls. The "not able to charge" plops up every few minutes. Word was that there was a chord issue with the OEM and that they were fixed, but replacing the ones that were shipped already with a problem. That didn't fix my issue. The new word is that it's a device issue in some cases. For me, it does appear to be the device since I've done a FDR and tested multiple chargers, chords, OEM and carrier options. Contacting Samsung today as a DOA device. I'll let you know what happens. :fingers-crossed:
astrit_arsllani said:
ok so the cable could have been already damaged...... the thing is when i fast charge it with the other cable it charges the same time as the cable that came with the phone.... i also noticed that i get the same battery life also...... sooooo i there must be no harm at all right????
Click to expand...
Click to collapse
If you are hooking it up to a computer to charge, you will not get fast charging. It has to be plugged in with the power plug only to get a fast charge.
Zillasisboom said:
My Note 4 did the same thing: 1st charge worked great, then it started showing connected to the RC, but unable to charge and flashing LED. Sometimes it still charges okay (not rapid) and sometimes really crawls. The "not able to charge" plops up every few minutes. Word was that there was a chord issue with the OEM and that they were fixed, but replacing the ones that were shipped already with a problem. That didn't fix my issue. The new word is that it's a device issue in some cases. For me, it does appear to be the device since I've done a FDR and tested multiple chargers, chords, OEM and carrier options. Contacting Samsung today as a DOA device. I'll let you know what happens. :fingers-crossed:
Click to expand...
Click to collapse
Same problem here
Have you smell the adaptive? It feel like give you a cancer .
I dont know what happend to my adaptive too, the cable still normal because i have checked with other adaptive( another samsung device)
Rapid charging solved!
honhan0904 said:
Same problem here
Have you smell the adaptive? It feel like give you a cancer .
I dont know what happend to my adaptive too, the cable still normal because i have checked with other adaptive( another samsung device)
Click to expand...
Click to collapse
I got a replacement device by warranty and it's charging exactly as it should. All of my cables and plugs are working.
Wow...it's fast...faster than expected even! I'm loving the new Note, now! Just one of those things that happens sometimes.
Good luck with getting yours working. I should think it would be covered by the warranty.
Happy holidays to you and yours!
replacement
How long did it take to get a replacement? Had my phone for almost a month now and its very on /off with the charging. When i first got it it showed fast charger connected and got 50% charge as advertised in half an hour. Now it will, if im lucky charge maybe 10% in an hour. Just now, went to bed with 13%. 5hrs later it got to 32%. Havent tried a different cable and plug combo yet.
Zillasisboom said:
I got a replacement device by warranty and it's charging exactly as it should. All of my cables and plugs are working.
Wow...it's fast...faster than expected even! I'm loving the new Note, now! Just one of those things that happens sometimes.
Good luck with getting yours working. I should think it would be covered by the warranty.
Happy holidays to you and yours!
Click to expand...
Click to collapse
Another thing to check, make sure the standard usb end is snug in the charging adapter. Mine wasn't fast charging, but it was slow charging (I think - showed lightening bolt in battery icon) and then I pushed the usb into the fast charging wall adapter a little more and it resolved the issue
Hey, I was wondering if you're still experiencing this problem; I have the same model number & have the same problem.
fast charging issues
5parc said:
Hey, I was wondering if you're still experiencing this problem; I have the same model number & have the same problem.
Click to expand...
Click to collapse
I've had my Note since December last. It was fast charging just fine for about a month then I noticed it became sporadic, then it went to slow charge after that, then stopped charging altogether.
I changed the cable and it started to fast charge again for about a month and the same thing happened. It just deteriorated over time until it stopped charging.. So this is what I've been doing since. I'm on my third cable now. I've been wondering if the higher voltage etc, that enables the fast charge feature breaks the cable down. Just a thought:confused.
I had the same issue when I just got my note 4 a few months back. It turn out to be the charger that is causing the problem. I went to the service centre (in Singapore), the reception told me it is a common problem with the charger. Had it changed and the problem solved.
fast charge
So my problem was that the first days fast charging was working then I deside to desable the fast charge and now I can't enable I need help

Stock charger no longer work

stock charger stopped working and phone no longer turbo charge.. tried a replacement that worked for 2 months and stopped as well.. phone only chargers with regular usb/chargers.. I'm guessing it's a software problem or could be hardware as well but I'm not the only one with this problem I'm sure.. Anyone have a fix?
Highly unlikely it is a software issue... The Moto X is very finicky about Turbo Chargers and the cable, always use a high quality cable and power supply, I recommend Eversame microUSB cables and Aukey QC 2.0 chargers (car or A/C), I have used them for a long time with no issues at all. Come to think of it, my original charger is probably still in the box, don't think I have ever used it. lol
acejavelin said:
Highly unlikely it is a software issue... The Moto X is very finicky about Turbo Chargers and the cable, always use a high quality cable and power supply, I recommend Eversame microUSB cables and Aukey QC 2.0 chargers (car or A/C), I have used them for a long time with no issues at all. Come to think of it, my original charger is probably still in the box, don't think I have ever used it. lol
Click to expand...
Click to collapse
Well I bought another charger off amazon and that didn't work as well.. Probably gonna give either chargers u mentioned a try... Just wanna hear everyone's views on this
I had a stock motorola charger stop working as well. I've moved on to higher quality cables like he said.
rossbeck said:
I had a stock motorola charger stop working as well. I've moved on to higher quality cables like he said.
Click to expand...
Click to collapse
So it's safe to say it's a cable problem.. I bought a similar charger like stock on Amazon and same problem.. Probably need to change brand like u said.. Waiting for other inputs
Just had the same thing happen to me literally a few minutes ago. Turbo charger isn't working so I have to use a regular one. Just ordered the cable and charger in acejavelin's post.
A Samsung charger from like the S7 will quick charge the phone. At least mine does. It even gives the TurboCharge toast after plugging it in.
Spasticdroid said:
A Samsung charger from like the S7 will quick charge the phone. At least mine does. It even gives the TurboCharge toast after plugging it in.
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Interesting
Spasticdroid said:
A Samsung charger from like the S7 will quick charge the phone. At least mine does. It even gives the TurboCharge toast after plugging it in.
Click to expand...
Click to collapse
Yes, because that charger is QC2.0 compliant, I have used on of my son's S7 Edge chargers on more than occasion with no problems and it gets "Turbo charge" just fine... So will most other OEM chargers that are Quick Charge 2.0 compliant.

2 month old ZTE AXON 7 won't quick charge anymore.

My phone is two months old and has ceased to quick-charge. Actually, 90% of the time, it will only charge when powered down. I use the factory charger and cable but get a message that I need to use the original charger and cable. Catch 22?
I bought it at Best Buy so I took it back to them this evening. My charger is fine as is my cable. Best Buy confirmed that my issue is a factory defect and politely sent me on my way. I take care of my phones if nothing more than the fact that I've had to replace micro USB ports in the past. The weird thing is that when it charges powered down, it seems to refresh to full battery very quickly.
Has anyone else had similar issues? If in fact, I do have to deal with ZTE, what has been members experience?
Thank you for letting me vent.
Sent from my SM-N915F using XDA-Developers Legacy app
U can test your charger using USB volt amp reader on another phone which supports quick charging.
If charger works as it should then u need to test your phone with multimeter to see how much current it draws while phone is powered off without charger (battery only).
But that means you need to open 2 month old phone which i dont recommend if u have warranty.
Axon 7 draws about 2.66-2.68 amps while in quick charging mode. Volts i forgot but i think it was 6v. I'm not in shop at the moment so i cant know exactly.
But for amps i remembered.
Wallor77, thank you for your reply. My charger is in good working order. In fact, I have several 2.0 and 3.0 chargers. They all work fine on my Samsung Galaxy Note Edge. The Samsung displays "Fast Charger Connected" on the lock screen.
Now my ZTE Axon 7 will not charge while it is powered up. As soon as I turn it off, it charges just fine. This is really annoying!
Sent from my ZTE A2017U using XDA-Developers Legacy app
If your charger and cable are OK, perhaps have you recently installed an application which limits the power. Such methods exists in some antivírus to preserve the health of the battery. It's just an idea.
Envoyé de mon ZTE A2017G en utilisant Tapatalk
Same thing there. If it charges normally while power off u need to see how much amps. USB volt amp reader is a good little device. I recommend for everyone to get one. It cost about 15 bucks. From there it's all about elemination process to diagnose proper issue
wallor77 said:
Same thing there. If it charges normally while power off u need to see how much amps. USB volt amp reader is a good little device. I recommend for everyone to get one. It cost about 15 bucks. From there it's all about elemination process to diagnose proper issue
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I second this. But $15?! You can get them for about $5 on aliexpress!
U have USB volt amp reader with both volt units, amp units, time duration and mAh over time charged value. But 15$ was about avarage price listing. I'm sure there is cheaper as well.
UPDATE: 6/2/17
I ended up sending my phone to the ZTE repair center in TX. It took about 3 weeks to get it back. There was no explanation of what was repaired and I received my original phone; not a refurbished one. All I know was that it was covered.
Sent from my ZTE A2017U using XDA-Developers Legacy app
I am in the process of returning my 3rd Axon to ZTE. 2 of them have had this problem. It's definitely known because when I was talking to them and told them what was happening they just kind went "yeah ok" and fast tracked the whole thing. Thank god for this warranty, their quality control is ****e.
anyone noticed that occasionally it stops charging?
front firing speakers said:
anyone noticed that occasionally it stops charging?
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Click to collapse
Last night, mine started doing this. It goes on and off about every two seconds. What's weird is it only does this with the quick charger. it slow charges when connected to a PC usb just fine. Its not the OEM charger either since my wife's quick charges just fine with the exact same charger.
Guess I'm going to have to call ZTE....
Mine suddenly stopped quick charging - I have 3 different chargers that work fine with other phones except for this one. And chances of all 3 of them going bad at the same time are slim to none. Tested different cables as well, but again same result. It charges with normal speed even when connected to QC3.0. Tried wiping cache. I think it's no different if I turn the phone off. Think it might be time to move on. Had it since December 2016, so I guess it's nearly 2 years old now. Still shame.
bustr85 said:
Mine suddenly stopped quick charging - I have 3 different chargers that work fine with other phones except for this one. And chances of all 3 of them going bad at the same time are slim to none. Tested different cables as well, but again same result. It charges with normal speed even when connected to QC3.0. Tried wiping cache. I think it's no different if I turn the phone off. Think it might be time to move on. Had it since December 2016, so I guess it's nearly 2 years old now. Still shame.
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Quick update. Swapping batteries (OEM) hasn't helped. I wonder if this is software or hardware related
Let me add to this thread. I'm also not getting quick charge anymore for maybe a month already. Tried different cables, booting to safe mode, etc. There are few instances where i see quick charging but very rarely. I was thinking it's my usb port but I haven't opened my phone yet to verify.

Charging from normal USB is not working properly

Not sure if the latest update caused issues, or its a fault on my phone.
But i have just been trying to charge my One plus5 from a normal 5v charger.
This would normally give me around >1000mA charge
But I've tried a few chargers, and different cables and all i can get now is less than 200mA.
BTW, My normal dash charger charges correctly
Any suggestion on this fault?
Would i need to do a reinstall on my phone? or could this be hardware?.
Edited to add:
coudln't charge off any other cable other than the supplied Oneplus charger cable. All other charges would give either no charge or reduced to 10% of normal mAh.
No other cable than the original could be used for data. many other cables were tried, all failed.
Thanks in advance
kuztardd said:
Not sure if the latest update caused issues, or its a fault on my phone.
But i have just been trying to charge my One plus5 from a normal 5v charger.
This would normally give me around >1000mA charge
But I've tried a few chargers, and different cables and all i can get now is less than 200mA.
BTW, My normal dash charger charges correctly
Any suggestion on this fault?
Would i need to do a reinstall on my phone? or could this be hardware?
Thanks in advance
Click to expand...
Click to collapse
How did you measure it? Maybe the port isn't clean which results in lowered current. It's surely not an software issue.
I have an app called Ampere, that i have used regularly for the past couple of years and it shows the amp useage. Its actually really quite useful as you can see which of your cables are cack. (some cables have really poor connectivity)
I had also noticed that it can take literally hours to recharge now via USB (non-dash).
I updated to Marshmallow recently.. but that may be a pure coincidence..
kuztardd said:
I have an app called Ampere, that i have used regularly for the past couple of years and it shows the amp useage. Its actually really quite useful as you can see which of your cables are cack. (some cables have really poor connectivity)
I had also noticed that it can take literally hours to recharge now via USB (non-dash).
I updated to Marshmallow recently.. but that may be a pure coincidence..
Click to expand...
Click to collapse
Ampere is indeed a good app. But what do you mean with marshmallow? On op5?
Also what's with the cleaning of the port, which is the most obvious reason when you tested cables and chargers? How's your device temperature?
oops, my mistake.. not marshmallow.. Android 9, which is Pie.
The phone feels ok temperature wise, and I've given the port a good blow but I've got an air canister back home so will try that later.. good suggestion though.
but, btw, when i use my Dash charger, everything is fine. could fluff affect one and not the other?
kuztardd said:
oops, my mistake.. not marshmallow.. Android 9, which is Pie.
The phone feels ok temperature wise, and I've given the port a good blow but I've got an air canister back home so will try that later.. good suggestion though.
but, btw, when i use my Dash charger, everything is fine. could fluff affect one and not the other?
Click to expand...
Click to collapse
Sure, that's possible.
Update: -
I ended up getting the USB port changed and all the issues went away.
Thought I would do an update in case anyone else has this issue.

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