Faulty Samsung Charger - Samsung Galaxy S10+ Questions & Answers

Hey guys just yesterday I burnt my phones charging port while charging my phone.
Copper pins inside of cable we completely burnt and maybe the phones port pins were burnt too.
I have submitted my device and charger to Samsung Service Center and now I am waiting for their response.
I checked my Electricity socket and it was completely fine.
Prior to this incident I used to hear ticking sound whenever I used to move my phone while charging which I ignored thinking that it was some sort of system sound. But later I realized that it was coming from charging area as I used to hear it even if phone was shut down.
Is anyone facing such issue with charger? If so please replace the charger as it will probably turn into a nightmare.
Btw, I am using Exynos version. :good:

Oh, they are going to replace the motherboard if charging port is faulty, better ask for a new phone... Charging port isnt replaceable anymore, samsung became just like apple.
Sent from my SM-G975F using Tapatalk

vojopd said:
Oh, they are going to replace the motherboard if charging port is faulty, better ask for a new phone... Charging port isnt replaceable anymore, samsung became just like apple.
Sent from my SM-G975F using Tapatalk
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Click to collapse
Yes, they are gonna change the motherboard. Why do you suggest asking for a new phone instead? Can I do that?:silly:

if you are using authentic charger and cable, this shld be alright.
Sent from my SM-G975F using Tapatalk

jemfalor said:
if you are using authentic charger and cable, this shld be alright.
Sent from my SM-G975F using Tapatalk
Click to expand...
Click to collapse
I use authentic charger since OnePlus 3 days...

Well, I would ask for a new one.
Sent from my SM-G975F using Tapatalk

ask for refund
I had the same issue and called customer support and got replaced.
It took a while to process but I got the new phone.
Check on Samsung customer service page

Definitely try to have it replaced in stead of a motherboard change.

Related

Charging port

Have they fixed the issue with the charging port? i.e. To flimsy,easily breaking not letting Thinkpad charge?
Sent from my PG06100 using Tapatalk
they usually break from abuse... it is a pretty damn small port for a big tabby...
it is not missusing the port that breaks them, its a design fault, because of this they will now replace it under the standard warranty, I think I saw on the lenovo forum that there has been a change in the design of the main board because of this defect, so once changed it should be fixed for good.
Cheers
Tom
paperclip69 said:
it is not missusing the port that breaks them, its a design fault, because of this they will now replace it under the standard warranty, I think I saw on the lenovo forum that there has been a change in the design of the main board because of this defect, so once changed it should be fixed for good.
Cheers
Tom
Click to expand...
Click to collapse
Thanks Tom was just lookin for a little info on it. My wife wants to get a Thinkpad,after she sells her iPad2 .
Sent from my PG06100 using Tapatalk
No. But lenovo is now replacing the motherboard in warranty when it fails.
Sent from my PG86100 using XDA App
I agree with the previous posting that a micro-usb port is just too small for a tablet this size. It's pretty cool for a small phone, though.
Whenever I plug into this port I ask myself how careful I have to be not to break it. mini USB oder standard USB would have been nicer..and the tablet's thickness allows for it.
Enoguh complained..have to live with it, yes? No options no replacable battery, so HANDLE WITH CARE.
I keep on assuring myself with the thought that the micro-usb on my htc phone did last for 2 years and that the thinkpad's usb-port can have the same potential if treated 'respectfully'...

Not Charging, USB Port Has Burning Smell

I was charging my N4 by USB, plugging it into my wall outlet. It had already risen for 3% to 11% when suddenly, it stopped charging. I tried to plug and replug everything and used a different outlet, but I got no positive results. Then, I found that if I bent up the USB cable, the phone would start charging. Eventually, this became an infeasible solution, and now, my N4 has completely shut off. Upon further inspection, the USB port smells like something burning. What's going on? I'm not sure if this is caused by a faulty port of if there was some water damage. Some water flailed on the top of the phone lightly earlier but I'm not sure if some dripped into the port. Earlier today, I was having issues with the connection to charge but a simple unplug and replug fixed everything.
I'm not sure if all these events are coincidences or if one of them is the reason behind why it isn't charging now. Why does the port smell like it's burning? How do I get it to charge again?
EDIT: Not sure if it's the port or the cable that burned out.
EDIT 2: I just go a single red flash. What does this mean!?!?!?
NexusAndroid4 said:
I was charging my N4 by USB, plugging it into my wall outlet. It had already risen for 3% to 11% when suddenly, it stopped charging. I tried to plug and replug everything and used a different outlet, but I got no positive results. Then, I found that if I bent up the USB cable, the phone would start charging. Eventually, this became an infeasible solution, and now, my N4 has completely shut off. Upon further inspection, the USB port smells like something burning. What's going on? I'm not sure if this is caused by a faulty port of if there was some water damage. Some water flailed on the top of the phone lightly earlier but I'm not sure if some dripped into the port. Earlier today, I was having issues with the connection to charge but a simple unplug and replug fixed everything.
I'm not sure if all these events are coincidences or if one of them is the reason behind why it isn't charging now. Why does the port smell like it's burning? How do I get it to charge again?
EDIT: Not sure if it's the port or the cable that burned out.
EDIT 2: I just go a single red flash. What does this mean!?!?!?
Click to expand...
Click to collapse
setting aside the burning smell or water that dripped on the phone, have you tried other cable? i also experienced the same issue in charging. it turns out, the cable that came with the box was already faulty, after 4-5 months.
also double check if the usb port is really burned or something. might as well send it to a service center, either in warranty or not, just to be safe
Water Dispenser said:
setting aside the burning smell or water that dripped on the phone, have you tried other cable? i also experienced the same issue in charging. it turns out, the cable that came with the box was already faulty, after 4-5 months.
also double check if the usb port is really burned or something. might as well send it to a service center, either in warranty or not, just to be safe
Click to expand...
Click to collapse
I tried one other cable but it didn't help. What can I do to check if it is burned or not?
Try to plug it into a another android device and see if it works, if not it means that your cable is broken
Sent from my Nexus 7 using XDA Premium 4 mobile app
im assuming usb port shorted out on the phone.. why or how idk
AwesomeSMS said:
Try to plug it into a another android device and see if it works, if not it means that your cable is broken
Sent from my Nexus 7 using XDA Premium 4 mobile app
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Click to collapse
1slow4G said:
im assuming usb port shorted out on the phone.. why or how idk
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Click to collapse
Works with other devices so yes, it's probably the port. Not sure how either, but is there anything I can do?
NexusAndroid4 said:
Works with other devices so yes, it's probably the port. Not sure how either, but is there anything I can do?
Click to expand...
Click to collapse
Accidentally hit the thanks button Lol, meant to hit reply. But look in eBay, you might find the parts there
Sent from my neXus⁴ using Tapatalk 2
1slow4G said:
Accidentally hit the thanks button Lol, meant to hit reply. But look in eBay, you might find the parts there
Sent from my neXus⁴ using Tapatalk 2
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Click to collapse
I'll thank you back. What it be more worth it to repair myself or to send it to service center. Also, would it be better if I just bought a wireless charger?
NexusAndroid4 said:
I'll thank you back. What it be more worth it to repair myself or to send it to service center. Also, would it be better if I just bought a wireless charger?
Click to expand...
Click to collapse
That was gonna be my next suggestion! Haha. If you don't use USB much go for it. I don't think you'll have issues, someone correct me if I'm wrong.
Sent from my neXus⁴ using Tapatalk 2
1slow4G said:
That was gonna be my next suggestion! Haha. If you don't use USB much go for it. I don't think you'll have issues, someone correct me if I'm wrong.
Sent from my neXus⁴ using Tapatalk 2
Click to expand...
Click to collapse
Okay thanks! I might just invest it one.
NexusAndroid4 said:
Okay thanks! I might just invest it one.
Click to expand...
Click to collapse
There's a recent thread on one. Seems pretty good. Title is "cheap qi charger" in accessories section
Sent from my neXus⁴ using Tapatalk 2

[Q] S4 is not charging

Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Edit: The wall charger.
7mada said:
Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Click to expand...
Click to collapse
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.
John The Rhino said:
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.
Click to expand...
Click to collapse
wall charger
Sent from my GT-I9505 using Tapatalk
7mada said:
wall charger
Sent from my GT-I9505 using Tapatalk
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Click to collapse
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.
John The Rhino said:
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.
Click to expand...
Click to collapse
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk
7mada said:
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk
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Click to collapse
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.
John The Rhino said:
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.
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It always says "Dock connected" from time to another.
7mada said:
It always says "Dock connected" from time to another.
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Click to collapse
Yes you may be connected, but perhaps the pins are damaged, missing, dirty or don't line up to the phone port properly to charge the phone. Start with the charger first. Save yourself a lot of time & guessing.
Any other help?
Mine did the same thing. So I went down and did the next thing and got the note 3 for the taxes and monthly payments. I also ordered the USB motherboard off eBay since I've takin one apart before. Going to replace that so it will be fixed and on eBay it goes. The phones in mint condition but have to charge and swap batteries. I couldn't handle it. Believe it or not, what started it was I had charger plugged into phone and unplugged charger from wall and took phone into another room and plugged into another plug without ever unplugging from phone. When I plugged it in wall it had a small little arc and that was the last time it charged.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
7mada said:
Any other help?
Click to expand...
Click to collapse
There really is no other help. You gotta figure out if its your charge port or the charger.
If u can't replace with warranty there is 2 other options.
1. Buy the s4 wireless charge kit. Its like 80 bucks on eBay.
2. Get a universal battery charger and 2 spare batteries. And just swap batteries everyday.
3. Buy the charging port on Amazon or eBay and pay a electronic store to swap it out. Or do it yourself if u can handle it
Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
sandman7793 said:
Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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Click to collapse
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.
nrhpd527 said:
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.
Click to expand...
Click to collapse
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity. I am thinking this board, which supposedly contains the antenna, is defective. It appears I can have EITHER network connectivity or sound, but not both. When I put the small plastic cover that also contains the speaker back on, it instantly kills my GSM connection to AT&T. With it off, I am getting a solid 4G LTE connection, and with it on, no signal at all other than wifi.
I've searched here and on the web, and the only thing I see so far is sending back the new USB board and hoping that the next one works in all areas.
Anyone have any ideas?
nrhpd527 said:
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity.
Click to expand...
Click to collapse
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.
dwestall said:
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.
Click to expand...
Click to collapse
The new board was defective, but they sent a replacement that worked better than the original. I also ended up finding out that the 1st replacement board had shorted the antenna cable, so I replaced that. My my son is now using the S4 with no problems. Long story short, he left his S3 on my car and it got destroyed, so I got an S5 and he got the S4...
All in all, to get back on track, this was an easy repair for anyone. I was surprised at how easy replacing just about anything other than the screen itself would be.

Note 3 charging problem

This morning my battery was dead and the phone was off.
When I used the supplied charging cable plugged into the wall, it shows the battery with the circle to show its plugged in, then goes to the battery with the green bar and switches off. It vibrates and then shows the battery with the circle and and then the charging battery, and does the same again.
When I turned the phone on it shows no charger is connected. I think it did show the power bolt in the battery after a while, but charged very slowly.
I get exactly the same with 2 different micro usb cables. Even when its stuck in this charging loop it is charging slowly as when I turn the phone back on the battery is showing a bit of green and not just ! in the battery,
I read on another forum a few people with the same problem, but they seem to be getting fobbed of and the cable blamed. I am 100% sure its not the cable.
So that leaves the port or something else in the phone.. But if its getting a charge from the cable.. it doesn't sound likely.
My PC does not detect it as a device though.
Anyone else on here experienced this?
If your computer doesn't even see it, and you're absolutely sure it's not the cable, then it's quite possible is the micro usb port, or the board itself. You can rule out the board by outfitting it with wireless charging past and charging plate. If it charges fine there its the port. If not its likely the board.
Alternatively, send it in for warranty repair or take it back where you got it.
Sent from my leanKernel 2.3 powered stock 4.4.2 SM-N900T
toastido said:
If your computer doesn't even see it, and you're absolutely sure it's not the cable, then it's quite possible is the micro usb port, or the board itself. You can rule out the board by outfitting it with wireless charging past and charging plate. If it charges fine there its the port. If not its likely the board.
Alternatively, send it in for warranty repair or take it back where you got it.
Sent from my leanKernel 2.3 powered stock 4.4.2 SM-N900T
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Click to collapse
Well said.
Sent from my SM-N9005 using Tapatalk
My note 3 are doing the same thing! I'm very scary. I don't know what to do.
Enviado de meu SM-N9005 usando Tapatalk
lecomiquelin said:
My note 3 are doing the same thing! I'm very scary. I don't know what to do.
Enviado de meu SM-N9005 usando Tapatalk
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Click to collapse
There where about 10 people with this on another forum, some blamed the cable but most said its an issue with the phone.. I was thinking of sodding the warranty and rooting it a few weeks ago too. Doubt I will be doing that now :laugh:
dbairduk said:
There where about 10 people with this on another forum, some blamed the cable but most said its an issue with the phone.. I was thinking of sodding the warranty and rooting it a few weeks ago too. Doubt I will be doing that now :laugh:
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Click to collapse
Hi everyone,
How didi you guys resolve the problem as i have this problem since yesterday.. kindly let me know the solution if you guys have it
thanks
Had same problem with my S3, and turned out to be USB port problem but to fix it had to change board, which I didn't do cause of its price, hopefully won't happen to my Note 3, hope samsung makes stronger and more efficient ports.

[D800] [DeadBoard] Help needed

Hi,
I'm not really sure if I should be posting this (hardware related) but please excuse me if it is inappropriate here.
I have an LG G2 D800 that I bought couple of months ago. I was in love with the phone. It was giving me 2 full days backup, amazing Cloudy ROM on it that I was enjoying.
Couple of weeks ago I got it wet in rain. I left it dry out for about a week. Everytime I turned it on I was seeing a water spot on the screen so I used to turn it off immediately and let it dry more. Then I took it to LG service center and the guy over there cleaned the board with iso propyl alcohol and that seemed to fix it. But the battery was draining faster than before, it was dying off within a day.
So I took it to the LG guy again, he took it apart again to see if there was any more salt deposits on the board and he cleaned it up again and switched on. The LG logo showed up for about 5 seconds and then it turned off. Then after that, the phone has refused to turn on. No amount of charging, no amount of cleaning up the board has helped. He even checked the board if it has shorted but it hasn't.
He says the board has shorted all through and there's nothing that can be done. BUT I REFUSE TO BELIEVE IT.
What do you guys think? Is the board dead and unrecoverable? How do I go about confirming this?
I need to clear this thing in my head, it is killing me. Please help.
TIA!
Did he try replacing the battery? Or the flex cable?
Sent from my LG-D800 using Tapatalk
xmayhemreturnsx said:
Did he try replacing the battery? Or the flex cable?
Sent from my LG-D800 using Tapatalk
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Nope. Do you think I should? The battery was giving 2 full days (since it is just 2 months old) before the water damage. And then when it did work for two days before it stopped working completely, it was giving 1 day of charge.
Yeah. I think the battery either died or the flex cables has gone bad
Sent from my LG-D800 using Tapatalk
xmayhemreturnsx said:
Yeah. I think the battery either died or the flex cables has gone bad
Sent from my LG-D800 using Tapatalk
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Click to collapse
Ok, thank you for the reply. One other thing that I should have mentioned is that, when I charge the phone it heats up. At first the the board heats up, especially the top-right portion (when you lay the phone on it's back) and then if charging is continued the whole phone including the screen turns hot.
I honestly cannot answer that question. Knowing it is water damaged, i can only assume that something of the board malfunctioned due to exposure.
Sent from my LG-D800 using Tapatalk
xmayhemreturnsx said:
I honestly cannot answer that question. Knowing it is water damaged, i can only assume that something of the board malfunctioned due to exposure.
Sent from my LG-D800 using Tapatalk
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Click to collapse
Thank you, that's fair enough. But do you think if it is worth trying out a new battery or a new flex cable?
pallbearer911 said:
Thank you, that's fair enough. But do you think if it is worth trying out a new battery or a new flex cable?
Click to expand...
Click to collapse
Does your phone charge at all? Or does it charge but doesn't last for very long? If it doesn't last long then replacing the battery is the way to go. I would think that is the reason the motherboard is heating up too because the battery is not fully taking in the power.
Sent from my LG-D800 using Tapatalk

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