I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
eurosport360 said:
I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
Click to expand...
Click to collapse
Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
Longcat14 said:
Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
Click to expand...
Click to collapse
thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
eurosport360 said:
thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
Click to expand...
Click to collapse
1) Just putting your sim card in and having the phone not respond pretty much sums up the sim lock.
2) I would at least revert the phone back to stock. AFAIK, unlocking the bootloader burned some sort of efuse so returning it back to a true factory state is "technically" impossible, but I do remember seeing that you could at least relock(?) and removed the unlocked notification at boot. I believe you should still be able to access the phone even when the sim has been locked, just start it without a sim card in place. If you can bring it back to an AT&T build, I think you'll be okay if you're still under warranty.
Just remember that next time you travel, either have an unlocked GSM phone or get a sim subsidy code from the carrier that the phone is linked to.
Would getting a code from cellunlock.net work? Or is their code the same as the ones given to me by AT&T tech support?
AT&T tech support gave me three '8 digit numbers', which were randomly generated. None of those worked. DO you think a cellunlock number would work?
Also, I am reading up on some forums saying that people in my situation (who's phone does not accept any SIM card and still askes for the code), can get the phone to accept some codes by reverting to stock firmware and radio. This is by .sbf though....
If things haven't changed, I believe the sim subsidy unlock would only clear the phone for the next foreign sim card placed in the phone whereas a real unlock code would completely unlock the code. Once your phone has been locked though, I don't think that code will be of use anymore.
It wouldn't hurt to try to sbf back to a stock build provided you follow the proper instructions to not get the x1000 hard bricks. Aside from trying that, I would think your best bet would be to just get the phone exchanged under warranty.
Sent from my Galaxy Nexus using Tapatalk
SIM lock
Looks like you have locked your SIM. Since you have rooted your phone you voided your warranty , best bet is look for SIM unlock code from online probably ebay will give you cheaper options, try them if worked great if not then there is a tool to root/unroot any android device, I will post the download link once i find. restore the device to factory settings if it permits and unroot back . then claim for replacement.
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
kemoli said:
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
Click to expand...
Click to collapse
Hey this metod works with an lg p930 too?
I was looking over my bill online and a saw under "Alerts" that i could unlock 2 different phones if my account was good standing. It also didn't show which 2 phones were eligible of my 11 lines. So the fact it was only 2 phones meant, more than likely, they were my 2 unreturned Note 7s. So I skeptically tried to unlock my line. All seemed to go as expected for an unlock from AT&T; I've done 15~ish in the past. I didn't expect to hear an answer from them for 24~48hrs, if ever. Just minutes after the unlock info was submitted and confirmed I received the unlock code. I entered it and it worked, surprisingly.
Few Questions:
What will having unlocked allow me to do on this particular phone? Revert to original to kill the 60% thing and popup?
Anyone else able to unlock through AT&T?
Should i keep it for posterity?
Thank you in advance.
Unlocking just lets you use another carrier's SIM card.
It doesn't unlock the bootloader, so it will still be crippled.
I bought S7 Edge in UK, it is locked to O2. I found this guy in xda that was helping others out with unlocking, by doing it himself remotely, but I am working abroad as a live in staff, and I only have access to public wifi networks, which have some sort of protection against other people connecting to the router settings, so I cannot open up a port for him to connect to my device. I also dont have a bank account, so I cant even buy the unlock code from someone online.
I bought the phone locked, because I always thought it would be an easy process to unlock it. I dabbled with phones ever since getting my first Android the original Galaxy S, but I had no idea that it will be this complicated. The only free way I found, was with special equipment, Z3Box or something similar.
Is there a free way that doesnt require any special equipment so I can SIM unlock the phone myself? Maybe I could unlock the phone by simply overwritting the software with a custom ROM or even a new stock ROM?
Thanks for your answers.
There is no free way to unlock Samsung Galaxy S7 by using custom or stock roms.
There are 3rd party unlockers who will send you an unlock code but you need to send them your imei.
Hi guys,
I've recently purchased and S7 Edge thinking that it would be easy to unlock and use in Canada. The phone isn't on any blacklist that I can find and I've contacted T-Mobile and they said no problem for the unlock using the app. But every time I try the app to unlock it based on the email from T-Mobile the app says unlock failed: device is permanently unlocked. But none of my SIM cards work.
I'm wondering if I was to flash it to a Canadian carriers ROM would the device then work with a carrier here or would it still somehow be locked to T-Mobile?
Looking for some advice on what maybe I can do here. Love the phone but it's useless unless I can get a SIM to work.
ahlerl said:
Hi guys,
I've recently purchased and S7 Edge thinking that it would be easy to unlock and use in Canada. The phone isn't on any blacklist that I can find and I've contacted T-Mobile and they said no problem for the unlock using the app. But every time I try the app to unlock it based on the email from T-Mobile the app says unlock failed: device is permanently unlocked. But none of my SIM cards work.
I'm wondering if I was to flash it to a Canadian carriers ROM would the device then work with a carrier here or would it still somehow be locked to T-Mobile?
Looking for some advice on what maybe I can do here. Love the phone but it's useless unless I can get a SIM to work.
Click to expand...
Click to collapse
Locking/Unlocking is not dependable on which firmware your phone is. If your phone is locked/unlocked no matter what you flash it will stay the same.The unlocking process with the app, you will need a Tmobile sim in the first place to do it. After that, you will need to turn off your phone and introduce the non-tmobile sim. When you introduce the non-tmobile sim, do you get a sim unlock message?
One thing that I noticed (I have 2 Tmobile S7 edge at the moment) is the unlocking app is not that accurate or Tmobile servers not up to date. I had a fully paid Tmobile that showed for months my phone was not eligible for unlocking, then one day that I decided to try it again and it showed it was unlocked.
It's weird because at one point it said it was unlocked.... But still wouldn't work... I've called t-mobile 3 times now and have gotten the different answers. First time no problem, will send you to the unlock team... They said use the app, to no avail. Next time, there's a balance owing on the phone you can't and you need an unlock code too, third time oh we'll do it just need to get you the unlock code....
Needless to say I never got an unlock code. And even though I checked the blacklist before getting it, t-mobile keeps their own so it may have a balance owing according to their site. Media device it is then I guess.
Hi All
I have recently received s10+ from EE in the UK. I was told by person in store the 2nd sim would work on another network, but that is not the case and I am looking at returning the device as I need Vodafone sim to work in addition to EE.
2 questions..
1. If I were to find a third party site to unlock it, should I give them the 2nd sim IMEI or the 1st IMEI? (or whatever one I intend to use the Vodafone sim?)
2. Has anybody else done this with this phone? Any implications?
Anyone?
I thought EE wouldn't do such practices, it's 100% their responsibility for locking the second IMEI.
Go back in store and ask them to unlock your second IMEI as well, mention they failed their promise.
You have nothing to do with third party unlock sites, you never bought a locked phone and it is EE's responsibility to make sure they aren't locked.
Keep us updated.
Corv0 said:
I thought EE wouldn't do such practices, it's 100% their responsibility for locking the second IMEI.
Go back in store and ask them to unlock your second IMEI as well, mention they failed their promise.
You have nothing to do with third party unlock sites, you never bought a locked phone and it is EE's responsibility to make sure they aren't locked.
Keep us updated.
Click to expand...
Click to collapse
So EE refused to unlock it before 6 months and said I could return it.
I went out to a third party via eBay who unlocked for me for £9.99 and now working perfectly. I gave them IMEI of first SIM. But works on 2nd sim too so all good.