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Hi guys
I purchased a t-mobile mytouch 4g outright last week (no contract). When I contacted t-mobile about getting the phone unlocked, they were happy to provide me with an unlock code. The only problem for me is that unlocking the phone requires using a SIM card from other phone provider, something which I dont have access to atm. Is there any way for me to unlock the phone without having to use a SIM card from another provider. Buying a SIM card isnt cheap (eg $25 for AT&T SIM card), and I would like to get the phone unlocked before I head overseas (in case the unlock code doesn't actually work, I won't be able to return the phone to t-mobile without having some difficulties.
The only way you would be able to do that, that I know of would be to root it and do the s off procedure. I think that also will do the sim unlock for you too. Read over the method that uses gfree and visionary. I think it talks a little about the sim unlock and when in the process it occurs.
Maybe you could just go to att and ask them if they have a sim card you can pop in to complete the process.
borrow one if possible, or do the root method. Worked perfectly fine for me doing that method
First of all to correct True if you go that path you van manually do it via Radio S=OFF, since you have the code why go though all of that? Just do as Osu said and barrow any GSM based carriers SIM. This is another example of Android fail as WinMo has simlock.exe as toolkit for this very reason to unlock it without SIM card.
Sent from my HTC Glacier
Is this a new process for unlocks from T-Mobile, that you need to have another provider's SIM card? If I recall correctly (dubious) from getting an unlock code for an MDA and an SDAseveral years ago they would just email you the unlock code and you would enter it into the phone.
Related question if I may: Does T-Mobile still give unlock codes to people who purchased a subsidized smartphone (in particular the MyTouch 4G)? I am considering buying three to replace aging original iPhones and a major reason for me sticking with T-Mobile over the years is their unlock policy. Just want to make sure it's not significantly different for smartphones.
Thanks ... Mike
wenglish said:
Is this a new process for unlocks from T-Mobile, that you need to have another provider's SIM card? If I recall correctly (dubious) from getting an unlock code for an MDA and an SDAseveral years ago they would just email you the unlock code and you would enter it into the phone.
Related question if I may: Does T-Mobile still give unlock codes to people who purchased a subsidized smartphone (in particular the MyTouch 4G)? I am considering buying three to replace aging original iPhones and a major reason for me sticking with T-Mobile over the years is their unlock policy. Just want to make sure it's not significantly different for smartphones.
Thanks ... Mike
Click to expand...
Click to collapse
What is their unlock policy?
tmobile's unlock policy is 1 unlock code every 90 days.
If the phone is taken on a contract, I believe the unlock policy is that it can only be done after 90 days. I bought the phone without a contract outright, which is why I was able to get the unlock code within a week (although I had to call them up and argue a little).
With regards to the unlocking itself, from what I understand if the phone is not rooted (I don't wanna do it yet as I'd rather keep the warranty for the time being, at least while Im still in the US), then the only way it can be unlocked is with another carrier's SIM card because that is the only way that you get prompted to enter the code. I have a code available for my phone, it's just getting the damn card so I can actually unlock it.
btw Im currently in a country with no contacts who are with AT&T, so getting their SIM card is easier said than done. It costs 25 bucks to purchase a AT&T SIM, something I would rather not do to get the unlocking procedure done. From what I've experienced At&T is the only major provider aside from t-mobile which still uses SIM cards, and Boost mobile/Sprint cards won't work with regards to unlocking because they use a completely different type of network, so the phone can't even detect their SIM card (I tried a Boost SIM and it didn't work)
wenglish said:
Is this a new process for unlocks from T-Mobile, that you need to have another provider's SIM card? If I recall correctly (dubious) from getting an unlock code for an MDA and an SDAseveral years ago they would just email you the unlock code and you would enter it into the phone.
Click to expand...
Click to collapse
I just recently unlocked some of my older T-Mo phones to sell them more easily. They will provide you unlocks for a retail price phone in one week, or a contract subsidized phone in 90 days. You can even request unlocks for phones you no longer use (like my T-Mo Dash I found in a box in the garage).
To "complete" the unlock process you must insert a non-TMo SIM card and the device will prompt you for the code. After entering the code, the phone is unlocked and will remain that way. Borrow a friend's SIM, it's what I ended up doing. Alternatively, if you are just wanting to unlock to resell the phone later, the code is "always valid" for that phone's IMEI and you can just provide the next owner with the code.
Off-topic posts removed...please don't post if you have nothing helpful to say.
holdup said:
With regards to the unlocking itself, from what I understand if the phone is not rooted (I don't wanna do it yet as I'd rather keep the warranty for the time being, at least while Im still in the US), then the only way it can be unlocked is with another carrier's SIM card because that is the only way that you get prompted to enter the code. I have a code available for my phone, it's just getting the damn card so I can actually unlock it.
Click to expand...
Click to collapse
You can unlock without rooting using gfree, if getting a SIM is truly an issue just to complete the process. See the gfree thread.
gfree usage:
gfree [-h|-?|--help] [-v|--version] [-s|--secu_flag on|off]
-h | -? | --help: display this message
-v | --version: display program version
-s | --secu_flag on|off: turn secu_flag on or off
-c | --cid <CID>: set the CID to the 8-char long CID
-S | --sim_unlock: remove the SIMLOCK
Click to expand...
Click to collapse
Just run gfree only with -S and that should do the trick and leave the phone still S-ON and unrooted.
What happens if you boot your phone without SIM card? Maybe you can unlock then?
I'm unlocked so can't check that myself
Sent from my HTC Glacier using XDA App
mr.tenuki said:
What happens if you boot your phone without SIM card? Maybe you can unlock then?
I'm unlocked so can't check that myself
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Last time I did this it functioned normally aside from no cell service. WiFi and everything else worked fine. No unlock prompts.
Holdup & Genocaust you are right. I found the unlock email from T-Mobile when I last did this in 2007, and yes, you do need to insert a foreign SIM.
holdup, not sure what you mean about only being able to use an AT&T SIM. I know for a fact you can use any UK-based SIM (T-Mobile, O2, Orange, Vodafone, even Tesco). You might look on fleaBay or Craigslist to see if anyone near wherever you are at has one for sale. It doesn't need to have credit on it as far as I recall.
I know that any international gsm Sim will work, but part of the problem is I won't have one until I leave the country, and if the code by some chance doesn't work getting it exchanged or refunded. The At&t sim im referring to is a US sim, not Uk (might have been some confusion there), which t mobile assured me would work. I don't want to buy a sim online right now because I don't have a fixed address for more than a few days at a time (currently doing a tour of the Us).
Sent from my HTC Glacier using XDA App
You could just go to the AT&T store, and do one of the following:
1. Flat out ask them if they could let you borrow an AT&T SIM so you can unlock the phone. BTW, the SIM they lend you does not have to be activated for this to work. It just needs to have a different network ID in it, which it will, because it will either be blank or it will be AT&T's; and in either case it wont match the TMobile network id.
2. Tell the AT&T store rep that you are wanting to bring-in your mytouch into their network (you'll buy service), but that you first want to see how it would behave in their network... And so, could they let you borrow a SIM to "test drive" it in their network... tell them you heard the phone has a radio that is compatible with their 3G frequency and that you want to verify that...
BTW, there is another way to access the unlock screen. It's just that the easiest way to trigger that software is to insert a SIM with a different network ID. Call tmobile or HTC and they may give you the other process. I have done this in the past for other handsets...
holdup said:
I know that any international gsm Sim will work, but part of the problem is I won't have one until I leave the country, and if the code by some chance doesn't work getting it exchanged or refunded. The At&t sim im referring to is a US sim, not Uk (might have been some confusion there), which t mobile assured me would work. I don't want to buy a sim online right now because I don't have a fixed address for more than a few days at a time (currently doing a tour of the Us).
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
It only takes 5 minutes. You don't have any friends or coworkers with a GSM SIM you could borrow? That's how I used to do it for my old dumb phones.
i know it takes 5 mins, but if you bothered to read my post you would read that Im in a foreign country with no contacts, currently working in a hospital. Virtually all doctors I work with have an Iphone or some CDMA phone, haven't come across anyone with AT&T.
Anyway, got the phone unlocked, just went to an AT&T store n pretended to be interested in buying a SIM, then used a sim card they provided to unlock, thanks to everyone for their help
I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
eurosport360 said:
I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
Click to expand...
Click to collapse
Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
Longcat14 said:
Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
Click to expand...
Click to collapse
thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
eurosport360 said:
thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
Click to expand...
Click to collapse
1) Just putting your sim card in and having the phone not respond pretty much sums up the sim lock.
2) I would at least revert the phone back to stock. AFAIK, unlocking the bootloader burned some sort of efuse so returning it back to a true factory state is "technically" impossible, but I do remember seeing that you could at least relock(?) and removed the unlocked notification at boot. I believe you should still be able to access the phone even when the sim has been locked, just start it without a sim card in place. If you can bring it back to an AT&T build, I think you'll be okay if you're still under warranty.
Just remember that next time you travel, either have an unlocked GSM phone or get a sim subsidy code from the carrier that the phone is linked to.
Would getting a code from cellunlock.net work? Or is their code the same as the ones given to me by AT&T tech support?
AT&T tech support gave me three '8 digit numbers', which were randomly generated. None of those worked. DO you think a cellunlock number would work?
Also, I am reading up on some forums saying that people in my situation (who's phone does not accept any SIM card and still askes for the code), can get the phone to accept some codes by reverting to stock firmware and radio. This is by .sbf though....
If things haven't changed, I believe the sim subsidy unlock would only clear the phone for the next foreign sim card placed in the phone whereas a real unlock code would completely unlock the code. Once your phone has been locked though, I don't think that code will be of use anymore.
It wouldn't hurt to try to sbf back to a stock build provided you follow the proper instructions to not get the x1000 hard bricks. Aside from trying that, I would think your best bet would be to just get the phone exchanged under warranty.
Sent from my Galaxy Nexus using Tapatalk
SIM lock
Looks like you have locked your SIM. Since you have rooted your phone you voided your warranty , best bet is look for SIM unlock code from online probably ebay will give you cheaper options, try them if worked great if not then there is a tool to root/unroot any android device, I will post the download link once i find. restore the device to factory settings if it permits and unroot back . then claim for replacement.
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
kemoli said:
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
Click to expand...
Click to collapse
Hey this metod works with an lg p930 too?
Hi,
I just purchased an as new unlocked note 4 from someone on gumtree, they have been posting for years so don't think i have a dodgy phone, i sent my brother to pick the phone up from their home while i was working and he said they unlocked the password while he was there.
But i have just tried a couple of sims and i get the message " sim network unlock pin"
I have tried to contact the person but he works away off shore and don't know when he will get back or reply.
Is there a way to get by this and get my sim working?.......i was planning on rooting the phone anyway.
Thanks for any replies!
You will need to get the unlock code because it's locked to a particular network.
You can usually tell which network it's locked to because it has bloatware from that network installed.
Also in the settings on "about phone" tab it should give you some letters at the end of the firmware version which will tell you what network.
Mine was locked to O2 and I used this guy.
Gave me code in a few hours.
jh787 said:
You will need to get the unlock code because it's locked to a particular network.
You can usually tell which network it's locked to because it has bloatware from that network installed.
Also in the settings on "about phone" tab it should give you some letters at the end of the firmware version which will tell you what network.
Mine was locked to O2 and I used this guy.
Gave me code in a few hours.
Click to expand...
Click to collapse
Hi, There does not seem to be any bloatware installed from any network....the phone does look like a bought unlocked phone. Maybe the owner has put a sim lock on the phone himself?
download the Samsung Info app from Play Store, it should tell you eveything you need to know(root wont unlock network)and no way the seller put a network lock, in terms of unlocking you'll need the code. Some service providers supply them at no fee and some at a fee, alternatively you have a plethora of online options usually at a small cost to provide code, gl.
I have a SM-G903W phone (Samsung Galaxy S5 Neo Canada version). It was a replacement phone I got for free from my dad who is on Rogers. He bought a new phone and used it and gave me the replacement phone. I assumed it was locked to Rogers and called them for the unlock code but they wouldn't give it to me because the replacement phone had never been on their network, and they have a 90 day policy. There's a local tech shop that offered unlocking services, so I had it done there. It worked great in different countries.
I recently moved to the states and the phone worked fine for a week under UltraMobile/T-Mobile. Then somehow one morning I turned on the phone and it was saying "Invalid SIM, enter sim network unlock pin". The phone somehow locked itself again! I called the tech shop I used in Canada and they gave me the unlock pin for my phone. I entered it and it said "Network unlock request unsuccessful". Now, I've read on this site that even with the correct pin this error can sometimes come up, and there's a bunch of dial codes people posted. None of them work for my phone, they were all written for Galaxy S5 or Galaxy S4. I haven't found anyone address this issue on the S5 Neo.
I asked the tech shop what I can do and they said if I bring it in to their store they can hard unlock it for me, but I'm not going back to Canada for a couple of months. I haven't found any local unlock stores here except one which wanted $100 for it, and the store seemed sketchy. I called Rogers to see if I can get an unlock code from them, maybe it'll be different, but they claim my IMEI isn't in their database! I'm not sure how that can be (see next post)
What can I do? I don't have any custom roms installed, although I rooted the phone in an attempt to get it unlocked again. It's running Android 6.0.1
Update: I purchased from Rogers the unlock code, and they gave me the same one the tech shop gave me...there goes $50. On the bright side I've confirmed I have the right unlock code, but the phone still says "Network unlock request unsuccessful". Would flashing a stock rom help?
EDIT: I flashed a stock rom and it didn't help (used MTA-G903WVLU1BPF1-20160602043310), 6.0.1. I don't suppose a 5.x version would do much difference?
Hi I have had similar experience with network unlock and generally I find that the original stock firmware will work so yes I imagine that the 5.x will help
Hi,
Did you ever get a solution to this?
I have had similar situation except I updated mine with smart switch and now cant get a network.
Ive been searching likead amd camt find a answer just the same reset networl ect and they aint working.
Amyone reply if you know as I dont want to start a new thread when ones already up.
Thanks.
I finally unlocked my LG V20 LS997 (Sprint version). There is no trick.
I bought my LG V20 LS997 from ebay and the seller claimed it is unlocked. I called Sprint and they also told me the phone is unlocked domestically and internationally.
However when I put non-Sprint sim card, I always got invalid sim card icon in the status bar and cannot get the phone work. Many people had the same issues.
Some people can unlock it and work but after update to Oreo, the phone will be locked again.
I found place in Sprint community talking about the unlocked LG V20 but still getting invalid sim card. I read through all the articles one by one. And I found that there are basically three steps:
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
I can do the first two without any problem. But I never succeeded in step 3. So in Sprint community, I sent Em_Will_I_Am (please remember this guy, he is really good and can help you out) a private message telling him my IMEI, ICCD(sim card) and what problem I had. He will check if the phone is unlocked in the system or not first and make sure the phone can be unlocked by Sprint standard (fully paid, not stole phone, no unpaid charge etc.). Since my phone is in good standing and can be unlocked. He first re-locked my phone and I had to restart my phone using ##72786# to reset network settings. After that he unlocked my phone. After I do ##72786# again and wait for my phone is hand-free activated and wait for several minutes. I did
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
What I got was something like 'Your phone is unlocked to any UICC that supported by the phone.'
Then I removed my sprint sim card and into a H2O wireless (AT&T MVNO) sim card. It works! You have to manually configure the APN in order to get data working. Since this is Sprint version V20, it only support 3G in at&t network. But at least I can have voice and 3G data from other vendor. I tried rebooting my V20 and factory resetting my V20. All of these operations have no impact on accepting the non-Sprint sim card. It looks to me is really unlocked now. My LG V20 was update to Oreo OTA one week back. so it is on the latest version of android now.
Thanks a lot to Em_Will_I_Am. When he relocks and unlocks your phone, he basically sends out a signal and your phone will pop up and say 'Updating profile' and then 'Profile update is completed'. During the whole process, Em_Will_I_Am will send you private message to tell you what he did and what you need to do.
My LG V20 was still in Sprint network and was active. I don't know if you don't have your phone actively on Sprint network will that work. But I would suggest to send private message to Em_Will_I_Am and seek his help. He may be able to help.
How can I get in contact with him
How can I get contact with him?
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
dreorlando said:
How can I get in contact with him
Click to expand...
Click to collapse
Please go to Sprint Community website. Register a user if you don't have. Then you will be able to find user Em_Will_I_Am and ask him for help.
pscook said:
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
Click to expand...
Click to collapse
Please go to Sprint Community website. Register a user if you don't have. Then you will be able to find user Em_Will_I_Am and ask him for help.
i need more ppl conrfirming this
V20 Invalid SIM
pscook said:
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
Click to expand...
Click to collapse
I was able to contact Em_Will_I_Am and they helped me out. I think an unlock code was sent again. I also did a couple of things that I think finally allowed the unlock code to come through. I went into developer mode and turned on Enable OEM unlock and then powered off. Then I powered back on while holding the power button and volume down. When the menu came up I chose Wipe Cache Partition. Then when I rebooted it came up and recognized the SIM again and so far all is good. Thanks again to Em_Will_I_Am on the Sprint community forums for all the help.
i paid for a unlock via ebay after he was finish unlocking my phone i inserted my sim. sginal kept droping every few seconds. so i cleared the network settings via phone dialer couple of times, same issue everytime so i just fk it and just updated to oreo now its still unlocked and signal don't drop!!!
Greetings.
I can confirm this. The Sprint assistant knows exactly how to solve the issue in just a few steps. Had the same problem associated to the phone locked since Oreo update and he helped me in a matter of few steps. Create the Sprint account and message him. He'll give you the support.
How long did it take for you to get the support?
Sprint sim card
So the sprint agent Em_I_will asked me for a sprint sim card and i don't have one. Can someone help me out here?
My phone has been unlocked
zhuhuilin said:
I finally unlocked my LG V20 LS997 (Sprint version). There is no trick.
I bought my LG V20 LS997 from ebay and the seller claimed it is unlocked. I called Sprint and they also told me the phone is unlocked domestically and internationally.
However when I put non-Sprint sim card, I always got invalid sim card icon in the status bar and cannot get the phone work. Many people had the same issues.
Some people can unlock it and work but after update to Oreo, the phone will be locked again.
I found place in Sprint community talking about the unlocked LG V20 but still getting invalid sim card. I read through all the articles one by one. And I found that there are basically three steps:
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
I can do the first two without any problem. But I never succeeded in step 3. So in Sprint community, I sent Em_Will_I_Am (please remember this guy, he is really good and can help you out) a private message telling him my IMEI, ICCD(sim card) and what problem I had. He will check if the phone is unlocked in the system or not first and make sure the phone can be unlocked by Sprint standard (fully paid, not stole phone, no unpaid charge etc.). Since my phone is in good standing and can be unlocked. He first re-locked my phone and I had to restart my phone using ##72786# to reset network settings. After that he unlocked my phone. After I do ##72786# again and wait for my phone is hand-free activated and wait for several minutes. I did
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
What I got was something like 'Your phone is unlocked to any UICC that supported by the phone.'
Then I removed my sprint sim card and into a H2O wireless (AT&T MVNO) sim card. It works! You have to manually configure the APN in order to get data working. Since this is Sprint version V20, it only support 3G in at&t network. But at least I can have voice and 3G data from other vendor. I tried rebooting my V20 and factory resetting my V20. All of these operations have no impact on accepting the non-Sprint sim card. It looks to me is really unlocked now. My LG V20 was update to Oreo OTA one week back. so it is on the latest version of android now.
Thanks a lot to Em_Will_I_Am. When he relocks and unlocks your phone, he basically sends out a signal and your phone will pop up and say 'Updating profile' and then 'Profile update is completed'. During the whole process, Em_Will_I_Am will send you private message to tell you what he did and what you need to do.
My LG V20 was still in Sprint network and was active. I don't know if you don't have your phone actively on Sprint network will that work. But I would suggest to send private message to Em_Will_I_Am and seek his help. He may be able to help.
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I can confirm this. The Sprint assistant knows exactly how to solve the issue in just a few steps. Had the same problem associated to the phone locked since Oreo update and he helped me in a matter of few steps. Create the Sprint account and message him. He'll give you the support.
elixir92 said:
So the sprint agent Em_I_will asked me for a sprint sim card and i don't have one. Can someone help me out here?
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I assumed I would need a Sprint sim to do this, so I just bought a new Sprint sim card off of ebay for a couple dollars. Then you will be able to give the sim information to Em_Will_I_Am
He'll put you on the list if your phone is able to be unlocked (ie. not blacklisted, not listed as stolen etc) and soon you'll be unlocked.
I'm so thankful to have found this thread and so thankful to Em_I_will for all his help. Amazingly helpful person.
hgib said:
I assumed I would need a Sprint sim to do this, so I just bought a new Sprint sim card off of ebay for a couple dollars. Then you will be able to give the sim information to Em_Will_I_Am
He'll put you on the list if your phone is able to be unlocked (ie. not blacklisted, not listed as stolen etc) and soon you'll be unlocked.
I'm so thankful to have found this thread and so thankful to Em_I_will for all his help. Amazingly helpful person.
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I have the same problem; Em_Will_I_Am told me that I would be on the waiting list from last week and still no answer.
Could you please tell me more or less what time it took you to complete the unlocking process?
xian2786 said:
I have the same problem; Em_Will_I_Am told me that I would be on the waiting list from last week and still no answer.
Could you please tell me more or less what time it took you to complete the unlocking process?
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I waited just over a week. Keep in mind, they are done in the order they are received and I'm sure the first priority is dealing with customers actually staying with Sprint
Just keep your phone powered up so that you're ready when your time comes.
hgib said:
I waited just over a week. Keep in mind, they are done in the order they are received and I'm sure the first priority is dealing with customers actually staying with Sprint
Just keep your phone powered up so that you're ready when your time comes.
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Ok, then I'll keep waiting.
I can do these remotely but unfortunately not free
hec2k said:
I can do these remotely but unfortunately not free
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Thanks, but the Sprint Community Manager (Em_Will_I_Am) solved my issue and now my phone it's unlocked for free.
hec2k said:
I can do these remotely but unfortunately not free
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how much will it cost?