Related
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
Click to expand...
Click to collapse
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
Click to expand...
Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
Click to expand...
Click to collapse
That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
Click to expand...
Click to collapse
ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
My S4 screen got two hairline cracks about a month ago and expanded a little. The phone was working fine but this was bugging me. I went to Amazon and purchased a new OEM replacement glass (cost me $4; skeptical on the OEM claims). Anyway I removed the old glass successfully with a heat gun and a plastic iPhone tool and removed all the old adhesive off.
Being stupid I peeled the black adhesive and balled it up. I went to put on the new glass and I realized the new glass doesn't come with adhesive on it. After installing it I then realized that I actually cracked the LCD (I guess from the pressure when I was pressing a bit on the glass to make contact with the adhesive I thought came on the glass). Anyway, my phone doesn't turn on now (screen is dead) although the phone still works. I removed the screen again and threw everything in a box.
I'm without my personal phone now and I'm stuck using my company phone for the time being for personal stuff. I looked at Amazon and the replacement LCD is $200. I'm not on a contract with this phone and don't want to sign a contract with AT&T or I lose my current minute package I have. I purchased this device from Craigslist from some guy for $400 a couple of months back.
What is the best route to repair this? Keep in mind I don't have insurance since I purchased this outright. This is the 32GB model. Should I just sell it AS-IS on Craigslist? How much should I ask?
By the way I think Gorilla Glass is BS. My phone fell about 4 inches on the ground and got two cracks.
Android300ZX said:
My S4 screen got two hairline cracks about a month ago and expanded a little. The phone was working fine but this was bugging me. I went to Amazon and purchased a new OEM replacement glass (cost me $4; skeptical on the OEM claims). Anyway I removed the old glass successfully with a heat gun and a plastic iPhone tool and removed all the old adhesive off.
Being stupid I peeled the black adhesive and balled it up. I went to put on the new glass and I realized the new glass doesn't come with adhesive on it. After installing it I then realized that I actually cracked the LCD (I guess from the pressure when I was pressing a bit on the glass to make contact with the adhesive I thought came on the glass). Anyway, my phone doesn't turn on now (screen is dead) although the phone still works. I removed the screen again and threw everything in a box.
I'm without my personal phone now and I'm stuck using my company phone for the time being for personal stuff. I looked at Amazon and the replacement LCD is $200. I'm not on a contract with this phone and don't want to sign a contract with AT&T or I lose my current minute package I have. I purchased this device from Craigslist from some guy for $400 a couple of months back.
What is the best route to repair this? Keep in mind I don't have insurance since I purchased this outright. This is the 32GB model. Should I just sell it AS-IS on Craigslist? How much should I ask?
By the way I think Gorilla Glass is BS. My phone fell about 4 inches on the ground and got two cracks.
Click to expand...
Click to collapse
Sell it as-is, ask around $150 - $200... someone who knows how to fix it will gobble it up. Take that money and spend a little extra and buy a Nexus 5 from Google. At least this is what I'd do...
If you really intend on keeping it.
https://www.youtube.com/watch?v=Duc3v5Kgn-A
NighthawkXL said:
Sell it as-is, ask around $150 - $200... someone who knows how to fix it will gobble it up. Take that money and spend a little extra and buy a Nexus 5 from Google. At least this is what I'd do...
Click to expand...
Click to collapse
Agreed. I'd rather have the Nexus 5 anyway.
Really sorry to hear about your phone though. I personally wouldn't risk replacing the LCD, you may break something else while inside..
If anybody wants to buy it let me know via PM. If not, I'll just hang on to it until the S5 comes out. I'm sure the price of the LED screen will drop.
I purchased another S4 (16GB model in White). It sucks because the broken one is a 32GB.
Update: Sold the phone to some guy who owns a cell phone shop for $175. Not bad.
Hi everyone,
Phone dropped from very low height, front screen ok, e ink screen in 1000 little pieces...
I am in Netherlands, where could I order new screen repair set or have it fixed? Thoughts or suggestions anyone?
Thanks!
I'd try Yota support first. You'll probably have to send it in, and the price will likely be close to that of a second hand or even new YP.
Did you check if it is insured in any way? Maybe you used a creditcard with insurance to purchase it?
It definitely sucks to be you in this situation, but if your phone is actually open on one side now: maybe you can post some pictures of the internals?
No credit card unfortunately, online retailer to big to care, yotaphone only has support in Germany I think, I'll post shots of the back of the phone soon
I feel for you dude
The shattered back, should be easy to replace no?
Probably won't be easy/cheap if the gorilla glass is bonded to the EPD, then both will have to be replaced. Did you inquire with Yota support yet?
If the EPD screen is still kind of working, and you can't get the phone repaired, you can't sell it off, and it's constantly annoying you by taking up precious space on your desk, it could always have a second life as a development phone. </vulture mode>
SteadyQuad said:
Probably won't be easy/cheap if the gorilla glass is bonded to the EPD, then both will have to be replaced. Did you inquire with Yota support yet?
If the EPD screen is still kind of working, and you can't get the phone repaired, you can't sell it off, and it's constantly annoying you by taking up precious space on your desk, it could always have a second life as a development phone. </vulture mode>
Click to expand...
Click to collapse
I think it should be used as a development as well pass it on to steady quad
Sent from my YD201 using Tapatalk
adamo86 said:
I think it should be used as a development as well pass it on to steady quad
Sent from my YD201 using Tapatalk
Click to expand...
Click to collapse
Now I feel bad for even mentioning it. Broken or not, it's entirely upto jmreijnen what he wants to do with his device, most likely try to get it fixed first. My hint was: in the unlikely event that you're about to toss it away or let it collect dust till eternity, there could be another use for it.
Hopefully it can be fixed for a reasonable fee. I couldn't find an official list of Yota service centers, but Yota support should be able to provide it. If Germany has one, that might not be a bad option to send it to from The Netherlands.
Well, currently it is in its case, on a pile of other cases, but yes, will probably try via Yota, ink screen is working fine btw...
jmreijnen said:
Well, currently it is in its case, on a pile of other cases, but yes, will probably try via Yota, ink screen is working fine btw...
Click to expand...
Click to collapse
Good luck, keep us posted, would be good to know what Yota or Yota's partners charge for a repair like this.
BTW: I was pretty close to your situation this weekend: my phone slipped from my hand in a parking lot, was saved by Yota's bumper.
Careful! It was a very low drop that killed it for me. No word from Yota or the German repair partner, nothing.
I broke the AMOLED screen of my second yota 2 a week after it arrived.... On its first proper day out of the house. 70cm drop onto fine gravel car park. Completely shattered the screen. It continued working but after a few days the glass started crumbling apart.
I emailed both my supplier and yota support. Took a week to get a reply from supplier, a couple of days from yota. I told both that I wasn't happy with supposed gorilla glass covered screen shattering like that. My old s2 had survived various falls on a range of surfaces without ever breaking.
After a week of emails my supplier confirmed the screen would be replaced under warranty but I'd not be able to make other warranty claims on screen after replacement. It was the first screen my supplier had to replace. Took a fortnight. I had to pay transport and labour costs. Totalled about $250 Australian in March.
Response times were very slow but they did get it fixed for what I thought was a reasonable price. (Still about 30% of what I paid for it) Cheaper than another phone anyway.
My supplier was Hong Kong based drop shipper: Expansys.
Good luck.
On German Amazon there is a review of a guy who had the same problem. The service allegedly asked for around 400 Euros to fix the phone, which is harsh considering you can buy a used one on ebay for around 450 Euros and new ones with full warranty for about 520-550 Euros...
But I don´t know if it´s true! Contact
www.datrepair.de
[email protected]
+49 461-95775-0
and they should give you a fair quote on the issue.
You might want to check out the new Siswoo R9 phone with e-ink back screen as well, it retails for about 350-400 Euros on AliExpress, but I wouldn´t expect the same level of Software and Widget expertise the people from Yota put into their phone. One of the main reasons I still would´t switch to other companies is the professional software service of Yota. From what I saw, the cheaper models coming out now (like the Oukitel U6 for around 200 Euros) all use the same software options you can get with an InkCase - and their software simply s*cks. Almost no options apart from some basic notifications and the mirroring of some pictures or a book, that´s it. My Yota is the Prince of Sophistication, compared to that
In Switzerland repairing the phone should cost about 200 swiss francs (with an iPhone 4 as temporal replacement) - I'm now waiting for about 3 weeks, but since I didn't get any further notice I suppose (respectively I hope) it will for sure be below the upper limit of 250 swiss francs I specified.
jmreijnen said:
Hi everyone,
Phone dropped from very low height, front screen ok, e ink screen in 1000 little pieces...
I am in Netherlands, where could I order new screen repair set or have it fixed? Thoughts or suggestions anyone?
Thanks!
Click to expand...
Click to collapse
@jmreijnen
hi there, Did you replace the E-Ink screen? I broke my LCD and can't find any replacement, besides the official datrepair.de who want to charge 200€ for the repair. That's too much. I already opened it and it's quite easy to replace the E-Ink. Just be aware that there is a screw just right from the micro usb (LCD at the top). It's hidden behind a rubber part that you can remove with a thin screwdriver just by lifting the rubber at the side of the micro USB. If you don't remove that screw, the frame of the e-ink will bend.
Why am I writing this? Well, I would need a YP2 with an intact front screen to repair mine. Would you like to sell yours? If yes, drop me a PM.
---------- Post added at 09:23 PM ---------- Previous post was at 09:21 PM ----------
lumosimann said:
In Switzerland repairing the phone should cost about 200 swiss francs (with an iPhone 4 as temporal replacement) - I'm now waiting for about 3 weeks, but since I didn't get any further notice I suppose (respectively I hope) it will for sure be below the upper limit of 250 swiss francs I specified.
Click to expand...
Click to collapse
Hey @lumosimann, where in Switzerland did you get that quote?
@DeGon: So the 200 swiss francs were given by mobiletouch.ch as an estimate for repairing the front site. Finally I decided also to repair the little fracture on the back which finally cost 312 swiss francs, but now it looks as it'd be new.
repair took 7 weeks - but I was given a temporal replacement.
lumosimann said:
@DeGon: So the 200 swiss francs were given by mobiletouch.ch as an estimate for repairing the front site. Finally I decided also to repair the little fracture on the back which finally cost 312 swiss francs, but now it looks as it'd be new.
repair took 7 weeks - but I was given a temporal replacement.
Click to expand...
Click to collapse
Thanks for the tip! Will check with mobiletouch
The back of my HK supplied yotaphone is supposed to gorilla glass but feels like very thin plastic to me. The other AMOLED side (gorilla glass) seems to scratch very easily too. Both sides seem to be not very strong. Has anyone else thought this? Maybe fakes?
The EPD screen is very very thin and curved, it doesn't seem like Gorilla glass to me. I bet replacement costs big bucks.
Aliexpress sells front and back screens for YotaphonePremium Tempered Glass for Yotaphone 2 Screen Protector Glass For Yotaphone 2 Glass Protector 9H 0.33mm Front Protective Film
http://s.aliexpress.com/ZVbm2Ij6
(from AliExpress Android)
Parmo100 said:
The EPD screen is very very thin and curved, it doesn't seem like Gorilla glass to me. I bet replacement costs big bucks.
Aliexpress sells front and back screens for Yotaphone.
Click to expand...
Click to collapse
My second Yotaphone 2 in family. E-Ink screen already arrived in box broken on yp206 from Aliexpress. To me it looks like ordinary glass that is used on cheap chineese models such as Oukitel C3 etc. Gorilla glass cant be broken just by a little harsh transport (Box is in good shape). Not crushed. Whats more, due to the fact that this cheap off glass is curved on sides it probably has some serious inner tension. Looks like post manufacture model made in different factory. I know the phone is beautiful and all but but seriously watch out. I already filled a dispute but arrogant chineese seller want to blame me.
Hey,
I'm looking for a new Digitizer, I live in the UK so can't be buying stuff from America because postage is a joke
Most of the ones I've found online are poor quality ones that have no curved edge or bad led light area (a big clear circle) or only have support for 1, 3, 5, 6 multi touch points when it should be 10
Any recommendations?
Thanks
Sent from my Nexus 4 using Tapatalk
Are you referring to the glass on the front of the phone? The glass on front is basically a screen a protector. I believe the digitizer is beneath the LCD.
Even if he is referring to the digitizer or the whole assembly, to find original parts is really hard, leftovers from authorized lg repair centers sometimes end up on ebay/online shops but u need to have a good eye, plus they cost more from refurbished or counterfeit/compatible parts (pricing is not the only thing u must check). There are shops in the UK claiming that they have original lcd's/digitizers maybe they sell grade b lg parts maybe the real deal, so its easier to deal with them, a simple Google search will lead you to them so if the part u buy its not up to your standards u can return it. In the end even from China u can find screens which are really close to the original have the curved edges and support 10 finger touch but they might have other imperfections. So if you want the exact same screen which ur phone had from the factory ur best bet is UK shops or pay an lg service center... I won't name shops here but it's really easy to find them after all there are not many in UK that carry this parts for the specific device...
The glass is not the digitizer, or am I wrong? I have always assumed that the glass cover on the Nexus 5 and Nexus 4 were like the Samsung phones.
audit13 said:
The glass is not the digitizer, or am I wrong? I have always assumed that the glass cover on the Nexus 5 and Nexus 4 were like the Samsung phones.
Click to expand...
Click to collapse
The digitizer is the layer between the glass and the lcd
Hey,
I don't know how or why, but my screen got a pretty annoying knick in the glass. I think I left it on a desk and someone came and threw their bag dirty backpack on the desk on a little rock or metal bit from their bag scratched the screen.
I'm wondering if anyone knows how or where I can get the glass replaced. I was looking around the forum and people were saying the screen itself costs like $400 in repairs, but I don't need the LCD replaced, just the front glass pane.
PS. I am in Canada, on Rogers.
There is a youtube guy that has his own repair facility. Tech md. I have no clue how reliable he is or how good his work is but i was watching one of his repair videos the other day and i believe he said he would repair any galaxy glass for 100 as long as u mention his video. Just someone u might look into
Go to your local mall, there are always booths for phone repairs of popular phones.
Sent from my SM-G935F using Tapatalk
I'd live with the scratch if it's gonna cost hundreds of dollars, which it will. .02$