Hello community.
I have a recently purchased 6t. Upon arrival of my new phone, I have noticed that when I plug in the oem charger, there is fair play (wobble) in the port. Everything works fine etc. Charging, it clicks in.
This concerns me because I am very anal about charger ports wearing down in the long term future and am always careful when handling my phone while charging.
Does any one else phone do this? Is it normal?
It makes me worry connecting the headphones to the port if I want too and putting the phone in my pocket which I haven't done yet because of this issue.
I have contacted oneplus but it appears they are ignoring me as I never heard back from them.
I have to add that I am a little upset with their customer support.
Hey, I actually noticed this problem on my 6T too, but honestly, I've gotten used to it. I have also noticed that it tends to be a bit loose.....which means that sometimes, not all the time, a little pull can take off the charging cable. The same goes with the dongle. It gets annoying, but I'm certain that it was a manufacturer defect. I haven't emailed or talked to OP in any way yet, but if we get a larger group of people complaining about this, maybe we can get something done.
PS. Let me know if your type C connector is a bit crooked when it's plugged in.
Mine was bought off eBay (I know, I know) .. it was my second purchase.. the first one was purchased from eBay and worked great until I had realized its IMEI was bad.. and I dont have time to try to go into fixing that. But I can replace a flex port charger cable. I could tell the different right away. I made sure there was no excess debris, etc.. but I cannot FIND A REPLACEMENT ANYWHERE except for in China, which would take a month if I used normal shipping for the 5-10 dollars that it should cost. If I want something that'll supposedly come quicker, it would at least be shipped in the US or Canada or even the U.K. China takes months to ship for whatever reason.. they want $30 just for fedex. There's another youtube guide about replacing it that seems to be a bit cheaper and honest about pricing, but still over the stop.. something with eBay. I can't find it anywhere. I'm literally just about to return the phone and give up on the OnePlus 6T ... since it isn't an LG or a Samsung Galaxy Swhateverthe****, replacement parts seem rare and very hard to come by.
If anyone knows anything, please don't hesitate to at least post in this thread. I'd like to get a charger that isn't chipped and barely working. If a file is transferring and I move the phone the slightest inch, you might as well forget it. For me it's not that it's loose.. it's just straight up defective. I wrote it off for awhile but I tried to recently contact the eBay seller about getting a replacement and haven't gotten a response. I was hoping he'd just have one he could swap out or even one he could send to me and that do me enough justice, so long that it works. Shipping from China is basically like asking for a bad cable all over again unless you use a major shipping outlet i..e Fedex, UPS, etc..
ANYTHING on this would be appreciated. This is technically still under the vendor's warranty but I doubt he has many of these. It's a Worldphone, dual-sim, unlocked.. I'm trying to keep this one.. even though I could do the same thing to my T-Mobile and grab a simple dual-sim tray.
Don't know much about this site so do your homework 1st before buying.
https://www.fixez.com/oneplus-6t-ch...h1JWe-JM6MLYS3oEc2wYzJN87s3ld30hoCz5cQAvD_BwE
Best of luck.
Related
Hi guys,
Can anyone tell me how on Eart I go about getting the charger replaced under warranty? I've registered my TF on Asus' site but I'm finding it difficult to raise a request for this. Basically, the plug on the end of the charger keeps coming loose and my TF only seems to charge intermittently as a result of this. The charger is a little bizarre in my opinion. Could have been built a little better and they could have at least given us more slack with the cable! It is painfully short! Thanks!
Vipergrm,
I called the customer service number here in the US (888-678-3688) and waded thru the many menus until I got to the TF people and told them mine had just quit working. They gave me an RA number to return the bad unit which they plan to replace. I had purchased a spare just in case and now i am using that one as my main charger.[they call that playing the odds] I plan on building a good one using a 12volt 2amp switching power supply. There is a thread on how to do that.
Hope that helps.
hshoem1
Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!
vipergrm said:
Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!
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Mine died a couple of months back ..I called ...got a RMA ...sent it off and I got a brand new one sent to me. I had already bought a spare so no problem.
I believe (but don't quote me) a IPod/Ipad charger operates at 5 volts...a TF at 15 volts.....look up 15 volt chargers that put out 1200mA or more like on ebay...I'm sure your find they aren't the cheapest thing going.
For an alternative check out this thread....I have a simular one I made for a spare and keep the other extra TF one I bought in my travel case
http://forum.xda-developers.com/showthread.php?t=1087321
I have really wanted an HD2 for a while now. Today I won one on ebay but I didn't read the description carefully and missed where he said it wouldn't power on. He said in the description that it had been running Android but that he doesn't know much about phones.
He packaged it up with a pair of monster beats tour headphones and a powermat for $130.
My question is, having never owned this phone before, is should I ask him to cancel the sale or go ahead and buy it? I am a fairly experienced Android "ROMer" and after reading through these forums, I think there is a good chance that he just let the battery drain all the way and since he has android installed, he probably also has magldr which I read will not charge the battery while the phone is off. There are so many posts on here with solutions for phones that are in this state that it seems like I should be able to fix it.
I supposed he could have just bricked it and is now trying to cut his losses. He says it just wouldn't turn on one day. The thing is that if the headphones are authentic, they sell for $140+ new so it seems like it might be worth the risk. If I can't fix it, I can probably sell it for $50 for parts and keep the headphones right?
Any advice?
Well personally considering it has a powermat you can sell for $25 and the phone itself if you can't get it to work I'm sure you
could list it for $100+free shipping I think its well worth it. I've seen several HD2's sell on ebay for around that $100 mark in not
working/for parts condition.
Like you said there is a chance he let the phone die and since he has MAGLDR its just not turning on because of that.
This has happened to me in the past but you will need a spare battery to test that out. You can find them
on there for around $5-$10 or you could ask him if he has already tried that.
Here's one that sold for $122 on ebay in not working order so you should feel a little safe knowing that if something goes wrong
you can get a large portion of your money back and have some great head phones to boot.
Thanks! I bought it. I asked he seller some questions and it turns his son's friends rooted it and none of them have even tried to fix it. He suggested i wait to order a battery because he didn't even think it was broken. I will probably order one anyway.
So I have had a few issues with the Galaxy S5 in a little over a month. The first being, over time the charging port started feeling loose. You would have to press it a lot more firmly to get seated/sealed. Then one day I happened to look down at it and noticed it was gone. The hinge is still there it just appears the cover came off. I also have an issue with the camera. It's showing a line of purple/bluish color on all of the pictures and videos. You can also see them on the view finder.
I took my phone to the authorized dealer where I purchased it from. They called the Verizon tech support. They wanted to troubleshoot the issue before moving forward. I let them know I am a technical savvy person and did most of what anyone else could do over the phone. Obviously the asked me to do things I've already tried (to fix the camera). Nothing worked. However... they said that in order for them (the guy on the phone) to take the phone back and replace it that they would need to have the little port cover that obviously fell off somewhere with the phone when it was shipped otherwise it would be considered damage and I will have to make a claim with my insurance.
That did not make sense to me at all, nor am I going to pay 100$ for a replacement on something that was not actually damaged. Plus the camera is still messed up.
Does this sound right? I tried going to a corporate store but they said they can't do anything about it since I didn't buy it from there. The phone is on the EDGE program. I kind of didn't understand that since I am leasing the phone directly from Verizon, why it should matter where I should take it.
I attached an image of the camera issue. Has anyone else seen this problem yet?
wireeater said:
So I have had a few issues with the Galaxy S5 in a little over a month. The first being, over time the charging port started feeling loose. You would have to press it a lot more firmly to get seated/sealed. Then one day I happened to look down at it and noticed it was gone. The hinge is still there it just appears the cover came off. I also have an issue with the camera. It's showing a line of purple/bluish color on all of the pictures and videos. You can also see them on the view finder.
I took my phone to the authorized dealer where I purchased it from. They called the Verizon tech support. They wanted to troubleshoot the issue before moving forward. I let them know I am a technical savvy person and did most of what anyone else could do over the phone. Obviously the asked me to do things I've already tried (to fix the camera). Nothing worked. However... they said that in order for them (the guy on the phone) to take the phone back and replace it that they would need to have the little port cover that obviously fell off somewhere with the phone when it was shipped otherwise it would be considered damage and I will have to make a claim with my insurance.
That did not make sense to me at all, nor am I going to pay 100$ for a replacement on something that was not actually damaged. Plus the camera is still messed up.
Does this sound right? I tried going to a corporate store but they said they can't do anything about it since I didn't buy it from there. The phone is on the EDGE program. I kind of didn't understand that since I am leasing the phone directly from Verizon, why it should matter where I should take it.
I attached an image of the camera issue. Has anyone else seen this problem yet?
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You can order a new 'cover' for the charging port for cheap iirc.. unless you don't want to try faking a new piece with an old problem.
Also, have not personally noticed the colored lines you speak of in photos.
I love my Pixel (and Nexus before it) phones, but based on my most recent experience with the Google "customer support" I think this will sadly be my last.
Like so many others my USB-C port has failed. At this point I can get no data across it and 90% of the time I try charging the phone it either starts cycling charging/not charging or just crashes. Oddly it is able to charge (slowly) when it's off. Needless to say it's been a battle keeping it charged and the inability to use Android Auto sucks.
I opened a case with Google support (July 15th) where I got bounced around 4 times and had to keep explaining the problem to each person. Finally the case was "escalated" to an engineer to determine if the phone should be replaced under warranty. Unfortunately it's not possible to talk to anyone in that department by voice or chat, my only contact has been with "Shane" from google support via Email. I haven't heard back from him in 8 days now and "he" just ignores all my emails.
Amusingly I did receive a support survey yesterday asking how my service experience was... I wasn't exactly nice on it.
BTW, I did buy into the "Preferred Care" scam when I bought the phone (at full retail), but now I'm told that in order to use that I will have to pay the deductible to have my poorly built phone replaced...
</vent>
I should mention that yes, I cleaned the connector. I used 91% isopropyl alcohol and a dental brush to clean it extensively (tried multiple times now).
You tried multiple cables, right? Just double checking.
aoaleman said:
You tried multiple cables, right? Just double checking.
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multiple cables and multiple chargers, including the originals.
DracoDan said:
multiple cables and multiple chargers, including the originals.
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Wow, sorry to read that. Hope something gets resolved.
Luckily over here in my country there is a authorised physical repair shop. Had touch issues with my 2xl.
Sent the phone in on Friday 7pm, got it back fixed on Saturday 12noon. Don't even need to go thru Google web support
Sent from my Pixel 2 XL using Tapatalk
I had the same problem a year in and brought it back to the Telus store. They ended up giving me a new one instead of replacing the port. Apparently it was still covered under the manufacturer's warranty.
I could charge fine but couldn't transfer files or connect to the computer. Strangely I could still use a type c thumb drive and flash ROMs no problem.
I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.
lywyn said:
I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.
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I think it's too late for that, I already told them it started after getting my phone a tiny bit wet... Even though it's supposed to be IP67 rated and I made sure it was dry and waited ~8 hours before trying to charge it!
I have had the exact same problem as you. It was just weird that my USB c to headphone jack didn't work, so I just chalked it up to it being something wrong with the connector. but I plugged it into my Samsung Galaxy note 9 and it worked fine. I then had an issue with the charging, I had it plugged in the whole time and look at it a little bit later and it's completely black. I have to hold the power button down for 20 seconds or so and eventually it would power back up but the battery would be dead. So I assumed it was a bad cable so I replaced the cable and even started using the one that came with it. Well after upgrading to Android q I noticed that I could see a little bit of burn in. So I read some of the forums about people who are getting replacements for that issue. I went to my pixel 2 XL, went to the settings, and opened up the chat from there. I spoke to someone, and told them that I had a Verizon pixel 2 XL that had burn in and I have never dropped it or had it in water. She had me send a picture of the front and back of it which I did. She asked me where I purchased it. I'm almost positive I purchased it at the Verizon store, but I was not sure so I told her I think it was Best buy but I wasn't sure. She said she needed the IMEI, and once I gave it to her she said the warranty was up in November of 2019. And that she would do a exchange with me. So I got the RMA information and I'm going to send it off. She said 5 to 10 business days is the usual turn around. But I'm in Texas and where I'm sending it to is in Texas as well so hopefully it shouldn't be that long. Hopefully I will get a Google refurbished and not even Verizon one. I just thought I would let you know that you're not the only one having that problem. I just happened to try my luck with that chat portion on the pixel 2 XL and it worked. I'll post back and let everyone know if I got the Google refurb or Verizon
I called Assurant directly on a Friday afternoon. I had a new to me phone on Monday and it was Google's version, not vzw. If it's refurbished, I'm surprised at the packaging it was shipped in.
I had s completely different experience. I was having a problem with one of my speakers not working. I chatted with support and they escalated it. Twenty minutes later I had an email with the RMA information. They put a hold on my credit card for the price of a new phone and overnighted my replacement. When they received my defective one the hold was dropped. I couldn't have asked for a better experience.
Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...
JoroBo said:
Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...
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You'll get the safe model back. The parts for any device are produced past the end of life of devices so they can be repaired/refurbished. Warranties cover same for same, insurances cover replacement of same/similar device.
I just got my 2 XL replaced for the same reason. My USB port stopped working properly. Issues with charging, data connections, etc. That was actually quite easy to do through the Google Store. After a few minutes of chatting i had a new one on the way and a hold placed on my card until they receive my replacement. What I'm unhappy about is Google sent me a replacement device that 3 months older based on its manufacture date. Basically a first run item. Also my display is not as good as my original which was flawless. The new one is much cooler in color temp.
Hello.
I just want to preface this by saying I have no knowledge regarding the inner workings of a phone, so please forgive me if I use any terminology incorrectly.
A few weeks ago my S8 wouldn't charge, although I thought said it was doing just that. I don't have a habit of leaving the phone for overnight charging but I do use fast-charging a lot. One evening, I left it to charge for about an hour and came back to find it hadn't gone up in percentage. I thought the issue was with the charging cable (the cable and adapter are the original ones) so I purchased a new one. It also gave the same issue, even when I tried it with a new adaptor. Eventually, my battery drained and the phone was unusable. I don't have warranty for this phone so I had it checked by someone who said the battery was dead and I got it replaced. I assumed that was the end of it but the issue persisted. The phone would say "Charging" or "Fast Charging" but the percentage wouldn't go up. Even when powered off it wouldn't charge. As of right now I'm still in the dark as to what the problem is and how it can be repaired. Someone said the problem is with the "charging IC" or something along those lines. Is this a highly unusual problem or are there some likely explanations as to what the issue is and how I can resolve it?
Thanks in advance!
Repus028 said:
Hello.
I just want to preface this by saying I have no knowledge regarding the inner workings of a phone, so please forgive me if I use any terminology incorrectly.
A few weeks ago my S8 wouldn't charge, although I thought said it was doing just that. I don't have a habit of leaving the phone for overnight charging but I do use fast-charging a lot. One evening, I left it to charge for about an hour and came back to find it hadn't gone up in percentage. I thought the issue was with the charging cable (the cable and adapter are the original ones) so I purchased a new one. It also gave the same issue, even when I tried it with a new adaptor. Eventually, my battery drained and the phone was unusable. I don't have warranty for this phone so I had it checked by someone who said the battery was dead and I got it replaced. I assumed that was the end of it but the issue persisted. The phone would say "Charging" or "Fast Charging" but the percentage wouldn't go up. Even when powered off it wouldn't charge. As of right now I'm still in the dark as to what the problem is and how it can be repaired. Someone said the problem is with the "charging IC" or something along those lines. Is this a highly unusual problem or are there some likely explanations as to what the issue is and how I can resolve it?
Thanks in advance!
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if the issue resides in the IC (integrated circuit) , then youre going to have to have the charge port replaced which isnt going to be cheap. Teh part itself is, but the labor will make the overall cost around $70 to $100 (guesstimate at the very best). At this point, you have to ask yourself how much the phone is worth to you. I just got a S9 from cricket by "porting in" a new line. I was already a cricket customer, so i bought a "phone number" off ebay with an account and pin number and "ported" that number. I use quotes because there wasnt a tangible number to port, it was just to trigger the sale on the phone. Anyways, you have to buy a $50 service plan and the phone for $275. $325 for a S9 isnt bad especially when you consider that you can unlock it for around $20 online and flash the U1 firmware to unbrand it. The phone number cost be $7, so all in i have a S9 for 352 bucks, and it would be even cheaper if i legit ported my number and didnt need to unlock it outside of crickets unlock policy
youdoofus said:
if the issue resides in the IC (integrated circuit) , then youre going to have to have the charge port replaced which isnt going to be cheap. Teh part itself is, but the labor will make the overall cost around $70 to $100 (guesstimate at the very best). At this point, you have to ask yourself how much the phone is worth to you. I just got a S9 from cricket by "porting in" a new line. I was already a cricket customer, so i bought a "phone number" off ebay with an account and pin number and "ported" that number. I use quotes because there wasnt a tangible number to port, it was just to trigger the sale on the phone. Anyways, you have to buy a $50 service plan and the phone for $275. $325 for a S9 isnt bad especially when you consider that you can unlock it for around $20 online and flash the U1 firmware to unbrand it. The phone number cost be $7, so all in i have a S9 for 352 bucks, and it would be even cheaper if i legit ported my number and didnt need to unlock it outside of crickets unlock policy
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Thanks for taking the time to reply. Unfortunately, I'm not in the US and therefore don't have those options you mentioned. At this rate, repairing the phone is my best bet and probably the most feasible outcome, even with the estimated cost. If the charging port is the issue, could I get away with only using wireless charging?