Hi guys,
Can anyone tell me how on Eart I go about getting the charger replaced under warranty? I've registered my TF on Asus' site but I'm finding it difficult to raise a request for this. Basically, the plug on the end of the charger keeps coming loose and my TF only seems to charge intermittently as a result of this. The charger is a little bizarre in my opinion. Could have been built a little better and they could have at least given us more slack with the cable! It is painfully short! Thanks!
Vipergrm,
I called the customer service number here in the US (888-678-3688) and waded thru the many menus until I got to the TF people and told them mine had just quit working. They gave me an RA number to return the bad unit which they plan to replace. I had purchased a spare just in case and now i am using that one as my main charger.[they call that playing the odds] I plan on building a good one using a 12volt 2amp switching power supply. There is a thread on how to do that.
Hope that helps.
hshoem1
Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!
vipergrm said:
Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!
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Mine died a couple of months back ..I called ...got a RMA ...sent it off and I got a brand new one sent to me. I had already bought a spare so no problem.
I believe (but don't quote me) a IPod/Ipad charger operates at 5 volts...a TF at 15 volts.....look up 15 volt chargers that put out 1200mA or more like on ebay...I'm sure your find they aren't the cheapest thing going.
For an alternative check out this thread....I have a simular one I made for a spare and keep the other extra TF one I bought in my travel case
http://forum.xda-developers.com/showthread.php?t=1087321
Related
Is it me ? I am an IT consultant, I have been into electronics my whole life,
well since 7th grade,i`m 45+ yrs old and treat everything with respect....
How could my 5-6 week old HTC EVO already have charging issues ? when i got home tonight I plugged in the factory HTC usb charger and heard a click.....
well guess what no the little "Charging" light does`nt come on unless I wrap the wire under the phone, this will not be good in the car....
Bringing it to a Sprint store is not an option as i`m not on a plan,i`m one of the
other customers
is there a repair center ? or should i buck up another 60 bucks for a charging mat
How could my 5-6 week old HTC EVO already have charging issues ?
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It's called hardware failure, it happens to all electronics...
Bringing it to a Sprint store is not an option as i`m not on a plan,i`m one of the
other customers
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I really dont see how you can be complaining then, since you dont even pay for service...
If I'm correct $35 should cover any repair when you don't have insurance.
Sent from my PC36100 using XDA App
Yep, pay the $35 and then ask to add TEP...or not, depending on your perspective, it may or may not be worth it.
or you can always fix it yourself.
http://olyurl.me/6f
Thank you for the information, I looked into the charging mat and that is not an option as it too utilizes the micro usb jack,and with the new back on the phone that it requires makes my Seidio Innocase Holster Case Combo useless...It seems the charging mat people don't have a holster available (yet??) Anyways if i position the phone just right its taking a charge, but still , poor design for sure on HTC`s part here...I will look into having it repaired or order a jack and attempt tit myself I guess....Happy Holidays to all
I had to ship my TF101 in for warranty service. It quit charging. The form I included with the tablet showed that I included the charger and cable since it said to do so if it was a charge issue. I did so, and checked the boxes.
When I got my tablet back, the repair was perfect. But no charger and cable.
I called them and they opened a ticket. 4 days later I call back and they told me that the Service center got back with them and there was no charger or cable included with the tablet. That is BS because I packaged it. And they will do nothing else. that cost me 45 bucks. (It was a second charger).
I am very frustrated that this happened. I know, it isn't a huge deal, but thought I would vent nonetheless.
Who did you ship it with? Most shipping company's give insurance when you ship that covers missing items up to a certain cost.
Mine told me NOT to ship accessories, cables or chargers...
CrazyPeter said:
Mine told me NOT to ship accessories, cables or chargers...
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So did mine. But there was a line on the form that did say that if it was a charge related issue, I needed to include it.
I guess I will just buy another one and call it a day. Not worth it for me to brood over it..
Try Office Depot or Staples. The OEM chargerand cable is $30.
acdcking12345 said:
I had to ship my TF101 in for warranty service. It quit charging. The form I included with the tablet showed that I included the charger and cable since it said to do so if it was a charge issue. I did so, and checked the boxes.
When I got my tablet back, the repair was perfect. But no charger and cable.
I called them and they opened a ticket. 4 days later I call back and they told me that the Service center got back with them and there was no charger or cable included with the tablet. That is BS because I packaged it. And they will do nothing else. that cost me 45 bucks. (It was a second charger).
I am very frustrated that this happened. I know, it isn't a huge deal, but thought I would vent nonetheless.
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I can fully understand and agree with your anger and frustration.
I believe the best advice has already been given - get in touch with the shipping company and claim for the missing items.
I completely understand your frustration. That would piss me off as well!
Appears no replacement batteries available anywhere. Any know of any?
ukguy115 said:
Appears no replacement batteries available anywhere. Any know of any?
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You can find some from Aliexpress. Bit risky of course what you get from sellers without any feedback.
Newpower99 responded and said there supplier ceased production. Sounds like no more support
Wanted together one but from decently known company. Maybe go for nexus 9 instead.
There are some on ebay uk.
http://www.ebay.co.uk/itm/GENUINE-S...cessories_LaptopBatteries&hash=item2a3cb64568
Battery replacement
You can also get your battery replaced by Samsung. I gave up trying to find one to install myself. My Nexus 10 was out of warranty and could not hold a charge at all. Sent it in, they turned it around and was back to me in 4 days, replaced not only the battery but the ports as well. $107.00 but cheaper than buying a new tablet. Working like new now. You'll have to wade through their customer service menus to find the right person to help you but they are there.
I've been lurking around some forums here and on the OP site and well.. Everyone is saying the replacement batteries are all crap. Either being rated at 2650mah or not working at all. Yet I've also read that people have had success with their new batteries from these "trusted sources".
Anyone got an idea where I can pickup a new battery? Or am I stuck with shipping my phone from Canada to China to get the battery replaced.
Edit: Just contacted Oneplus and they quoted the replacement batter at around $23 CAD, which isn't bad considering a replacement non-oem is $30 including shipping (well depends where you get it I suppose)
Apparently they also use original batteries, as per say from Kris.
Kris said:
Anyhow, for your second question, the battery we'll be using during replacement will be an authentic battery that is the same with the one that comes in the phone when you purchase it.
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i settled for the same solution. burned my fingers twice on some crappy "originals" from ebay. 33 EUR all-in for a replacement here in the netherlands done by OP. i should have never tried other methods.
Jackill said:
i settled for the same solution. burned my fingers twice on some crappy "originals" from ebay. 33 EUR all-in for a replacement here in the netherlands done by OP. i should have never tried other methods.
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Just a tip, never assume things are original on ebay. I have the feeling that my battery is also weak (like a 2700mAh battery). I can do replacements myself, but don't know where to get those batteries from a legit store.
amen. bought 2 different batteries - both are crap, around 2700mAh MAX.
Hello community.
I have a recently purchased 6t. Upon arrival of my new phone, I have noticed that when I plug in the oem charger, there is fair play (wobble) in the port. Everything works fine etc. Charging, it clicks in.
This concerns me because I am very anal about charger ports wearing down in the long term future and am always careful when handling my phone while charging.
Does any one else phone do this? Is it normal?
It makes me worry connecting the headphones to the port if I want too and putting the phone in my pocket which I haven't done yet because of this issue.
I have contacted oneplus but it appears they are ignoring me as I never heard back from them.
I have to add that I am a little upset with their customer support.
Hey, I actually noticed this problem on my 6T too, but honestly, I've gotten used to it. I have also noticed that it tends to be a bit loose.....which means that sometimes, not all the time, a little pull can take off the charging cable. The same goes with the dongle. It gets annoying, but I'm certain that it was a manufacturer defect. I haven't emailed or talked to OP in any way yet, but if we get a larger group of people complaining about this, maybe we can get something done.
PS. Let me know if your type C connector is a bit crooked when it's plugged in.
Mine was bought off eBay (I know, I know) .. it was my second purchase.. the first one was purchased from eBay and worked great until I had realized its IMEI was bad.. and I dont have time to try to go into fixing that. But I can replace a flex port charger cable. I could tell the different right away. I made sure there was no excess debris, etc.. but I cannot FIND A REPLACEMENT ANYWHERE except for in China, which would take a month if I used normal shipping for the 5-10 dollars that it should cost. If I want something that'll supposedly come quicker, it would at least be shipped in the US or Canada or even the U.K. China takes months to ship for whatever reason.. they want $30 just for fedex. There's another youtube guide about replacing it that seems to be a bit cheaper and honest about pricing, but still over the stop.. something with eBay. I can't find it anywhere. I'm literally just about to return the phone and give up on the OnePlus 6T ... since it isn't an LG or a Samsung Galaxy Swhateverthe****, replacement parts seem rare and very hard to come by.
If anyone knows anything, please don't hesitate to at least post in this thread. I'd like to get a charger that isn't chipped and barely working. If a file is transferring and I move the phone the slightest inch, you might as well forget it. For me it's not that it's loose.. it's just straight up defective. I wrote it off for awhile but I tried to recently contact the eBay seller about getting a replacement and haven't gotten a response. I was hoping he'd just have one he could swap out or even one he could send to me and that do me enough justice, so long that it works. Shipping from China is basically like asking for a bad cable all over again unless you use a major shipping outlet i..e Fedex, UPS, etc..
ANYTHING on this would be appreciated. This is technically still under the vendor's warranty but I doubt he has many of these. It's a Worldphone, dual-sim, unlocked.. I'm trying to keep this one.. even though I could do the same thing to my T-Mobile and grab a simple dual-sim tray.
Don't know much about this site so do your homework 1st before buying.
https://www.fixez.com/oneplus-6t-ch...h1JWe-JM6MLYS3oEc2wYzJN87s3ld30hoCz5cQAvD_BwE
Best of luck.