Hi guys ,i hope u can help me with this..
recently i just got the grand 2 like 2 months ago...when i tried to activate mobile data (of sim1) i had a problem ,it's not working,
I tried to trouble shoot the problem by changed apn's and stuff like that with the cust service,,nothing,
however,when i remove the 2nd sim the data of the sim1 ( which i want to activate) starts working ,I always make sure that sim1 os on wcdma and sim 2 mode is on gsm...i had sim 2 as clipped micro sim,however went to store and got a brand new micro sim to see if the clipped one was the problem ,nothing changed ,also swapped their position and placed sim1 in place of sim 2 and voice versa ,nothing happened same problem ,,,I also sometimes get a message saying:
the mobile network will be unavailable until you restart with a valid sim card inserted ,,and only the restart button available and u can't override it by pressing home key or anything so restarting in this case would be mandatory ,,that's why i chaned the 2nd sim card but nothing happened.
now i still can't get mobile data on my neww phone from sim1 and it's driving me crazy ,i think it's a software issue but am not sure cuz when i go to sim card manager and change the data service network to sim2 then put it back on sim1 ,some times the H+ appears and it works ,but not always and not for a long time,,,,,so the problem is between mobile data and dual sim functionality ,do u have this as a common issue ???,,please help
again ts steps i made:
1-re positioned sims in place of each other.
2-changed sim2 into an original micro sim instead of the clipped one i used to have.
3-i reset phone to factory defaults but same problem appeared
nero007 said:
Hi guys ,i hope u can help me with this..
again ts steps i made:
1-re positioned sims in place of each other.
2-changed sim2 into an original micro sim instead of the clipped one i used to have.
3-i reset phone to factory defaults but same problem appeared
Click to expand...
Click to collapse
I think it is a hardware issue. take it to the service center and insist on getting the issue sorted out as they will try to fob you off with some excuse or other.
all the best
schubeir
Roaming
nero007 said:
Hi guys ,i hope u can help me with this..
recently i just got the grand 2 like 2 months ago...when i tried to activate mobile data (of sim1) i had a problem ,it's not working,
I tried to trouble shoot the problem by changed apn's and stuff like that with the cust service,,nothing,
however,when i remove the 2nd sim the data of the sim1 ( which i want to activate) starts working ,I always make sure that sim1 os on wcdma and sim 2 mode is on gsm...i had sim 2 as clipped micro sim,however went to store and got a brand new micro sim to see if the clipped one was the problem ,nothing changed ,also swapped their position and placed sim1 in place of sim 2 and voice versa ,nothing happened same problem ,,,I also sometimes get a message saying:
the mobile network will be unavailable until you restart with a valid sim card inserted ,,and only the restart button available and u can't override it by pressing home key or anything so restarting in this case would be mandatory ,,that's why i chaned the 2nd sim card but nothing happened.
now i still can't get mobile data on my neww phone from sim1 and it's driving me crazy ,i think it's a software issue but am not sure cuz when i go to sim card manager and change the data service network to sim2 then put it back on sim1 ,some times the H+ appears and it works ,but not always and not for a long time,,,,,so the problem is between mobile data and dual sim functionality ,do u have this as a common issue ???,,please help
again ts steps i made:
1-re positioned sims in place of each other.
2-changed sim2 into an original micro sim instead of the clipped one i used to have.
3-i reset phone to factory defaults but same problem appeared
Click to expand...
Click to collapse
Hi.
I was searching for a solution for exactly the same problem.
I have the same phone as you and I get this to work if I select the option to allow Roaming, even though I fix the network operator to my provider's network. Strange but it should work.
Leifur.
m too facing the same prob in my grand prime 4g... i bought dis sum 10-15 days ago... plz help me to solve dis... othrwise i hv to use it as a single sim... any suggstion...plz help
Sent from my SM-G531F using XDA Free mobile app
Here is the best solution: I faced the same problem and fixed it doing the following...
First restart your phone, when you do that you will see the sim configuration settings screen appears at the boot time and allows you to choose which sim card to use for the Data Service Network... it has three options
1. Sim1
2. Sim2
3. Data service is Off
the third option is active and set by default which is why my cellphone was not working internet and i changed it to Sim1, and it worked perfectly so you have to try it again and again by changing the sim card in their slot... hope that helps!
my 4g on this phone is stopped working and there is so much hang problem in this phone, don't buy it, I did factory reset so many times in this phone to remove my problems but they remained as it is. I am writing about samsung galaxy grand prime 4G phone, model G531.
hello frnd i hv problem with my g7102 is not connecting to internet i have tried everything like mobile hard reset apn setting flash new roms but still data connection wont turn on but wifi is working please help guys
The only solution is to fix the hardware
My samsung SMG- 7102 network problem.when i start the mobile data then network are automatically no service pls help me
I have installed latest MIUI 7.2.1.0 with kernel 3.10.49-razorebornv1.8 on my Yureka. Everything works perfect in a smooth except 2 major bugs.
Sometimes popup comes like sim cards removed and network goes of both sim card. then again works fine by reconnecting network (happened only 3 times in last two days).
Data connection is not working in Airtel and BSNL sim cards. In my previous ROMs it was working fine. I have also tried by changing the network type, swap simcard etc. Also restored default settings and deleted duplicate APN. But, no use.
In wifi all are working fine.
Please help me to get my mobile data working. I am living in Karnataka (For APN information).
I am using two sims in india SIM1-> airtel(2G mode) and SIM2->Jio ( LTE mode).
This message pops up frequently at the bottom of screen.
Any one aware of how to fix it ?
I am also facing the same problem in S7 Edge. If you are able to find a solution please share it.
jio sim seems to be the culprit kick it out of the phone and problem solved, was facing the same problem one of my two sim cards was a jio sim, did a little research and found that mostly those who were facing the issue were using jio as one of the sim cards.
The thing you need to do is go to Setting> mobile and networks > select network operators> choose the sim card which you use for data usage > select on ( Select automatically- automatically select preferred network)
I satisfied with this solution, look that you might be too.
Me too facing this issue in my j7. Using jio in slot 1. Anyone found solution ?
I called to jio customer care but they told me that your sim card is damaged. Visit nearest center to issue new sim card.
But i dont think this is the solution.
Most likely it's CSC problem , You may flashed a different CSC than yours
Check your APN settings and see if they are properly set.
hi! Has anybody found a solution to this issue? I bought a #Note9 yesterday and same issue exists. This happened on all my past devices too Samsung S7 and LGV20. I once changed the SIM card still no luck. Any update on this matter is greatly appreciated.
Hey guys i have one plus two and its running on oxygen os 3.1.0 i am facing problems on my one plus two i.e first of all i have 2 sim cards one jio 4g n other is vodafone india both sims were running perfectly on my moto g4plus previously now when i have one plus two i got it from my brother so i put jio sim on sim1 it was showing no network and then i put vodafone on sim2 then i didnt got any network unless in disabled my jio card i am getting network on my vodafone but the problem is that after making call network get lost and come back again after 2 seconds and then i can call once and i need to manully search for network on my vodafone sim if it cand find network both sims still work great on moto g4 is it problem with my device only ?
and now i have network on my sim2 vodafone and set to 2g only and wen i enable sim 1 both network get lost and its unable to register on any netwokr on siim 1 and on sim 2 it wont search!
please help me out
sorry for my english!
Jio is not fully supported on this phone, partly due to missing VoLTE support in firmware and partly because of how Jio doesn't support GSM/2G which is the standby mode for the secondary SIM as the phone doesn't support dual 4G mode. In other words, if first SIM is in 4G mode, second is forced to 2G, and this of course causes problems for Jio SIM.
I have purchased this phone on June 2016. Initially, I can say, this is the phone model created with bugs everywhere. First device received from Amazon.in stopped to show network and I took replacement of that phone and its only due to its long lasting battery life. Again with the use of 2 months, this phone started problem in Battery and I gave it to Service Center and they replaced battery to make it working back.
I have purchased Reliance Jio SIM some days ago and tried it. But problem is, Jio has very poor calling capacity as of now and I have to use another SIM which is of Idea. Now, it is wired but I am facing problem as below.
If I change network mode to 2G/3G for Jio SIM, it doesn't work because it has only 4G network.
If I set Jio to 4G, I am not getting network in SIM2 which is automatically set to 2G.
I have tried to check the problem with Airtel and Idea combination as well as Airtel and Jio combination which makes it clear that this is not network related problem. Is there anyone in community who is facing same problem with this device or I am the only one and I have to visit service center again.
johnbhatt said:
I have purchased this phone on June 2016. Initially, I can say, this is the phone model created with bugs everywhere. First device received from Amazon.in stopped to show network and I took replacement of that phone and its only due to its long lasting battery life. Again with the use of 2 months, this phone started problem in Battery and I gave it to Service Center and they replaced battery to make it working back.
I have purchased Reliance Jio SIM some days ago and tried it. But problem is, Jio has very poor calling capacity as of now and I have to use another SIM which is of Idea. Now, it is wired but I am facing problem as below.
If I change network mode to 2G/3G for Jio SIM, it doesn't work because it has only 4G network.
If I set Jio to 4G, I am not getting network in SIM2 which is automatically set to 2G.
I have tried to check the problem with Airtel and Idea combination as well as Airtel and Jio combination which makes it clear that this is not network related problem. Is there anyone in community who is facing same problem with this device or I am the only one and I have to visit service center again.
Click to expand...
Click to collapse
Are you on stock cos12.1 rom?
Yes, I did not flashed rom manualy. Its Stock.
I am facing the same problem. Did you solve it?
Flash ZUI 2.5
johnbhatt said:
I have purchased this phone on June 2016. Initially, I can say, this is the phone model created with bugs everywhere. First device received from Amazon.in stopped to show network and I took replacement of that phone and its only due to its long lasting battery life. Again with the use of 2 months, this phone started problem in Battery and I gave it to Service Center and they replaced battery to make it working back.
I have purchased Reliance Jio SIM some days ago and tried it. But problem is, Jio has very poor calling capacity as of now and I have to use another SIM which is of Idea. Now, it is wired but I am facing problem as below.
If I change network mode to 2G/3G for Jio SIM, it doesn't work because it has only 4G network.
If I set Jio to 4G, I am not getting network in SIM2 which is automatically set to 2G.
I have tried to check the problem with Airtel and Idea combination as well as Airtel and Jio combination which makes it clear that this is not network related problem. Is there anyone in community who is facing same problem with this device or I am the only one and I have to visit service center again.
Click to expand...
Click to collapse
You can set only 1 SIM to 4G. Which automatically sets the other to 2G/3G. You can use 4G network either in Jio or the other.
---------- Post added at 02:27 PM ---------- Previous post was at 02:27 PM ----------
nirvikkhanal said:
Flash ZUI 2.5
Click to expand...
Click to collapse
And how does that solve the problem?