Regular calls not working on Verizon? - OnePlus 6T Questions & Answers

Sorry if this is in the wrong section but I just recently purchased a One Plus 6T for use on Verizon and I am unable to send or receive calls. I already called Verizon tech support on another phone to get this phone listed as CDMA_less which succeeded as I am able to text others along 4g lte. However for some reason phone calls do not seem to function. When I call someone the call instantly stops and when I check the call details it says the connection failed. Any Ideas? Also it says volte on the top right. Thanks.
Edit: Added a video showcasing the issue https://www.youtube.com/watch?v=zCyJcvvs4CE&feature=youtu.be

Related

not receiving calls in force EVDO or 1x mode

hey there just wanted to share my experience for those who might have the same problem. I tried using force EVDO mode (default is hybrid) and could no longer receive calls or text until i called someone. (calling out worked). I also read that someone had the same problem in force 1x mode. Just a heads up since it took me a while to figure out what was wrong. Not sure if others have had this problem and couldnt find it in any searches.
I had the same issue withing the first 30 days of release and actually returned two non Google branded phones. Tech support was unable to figure out why i was not receiving calls and advised me to return them. They tried rebuilding my account, re-provisioning ect. I only figured out what was going on after i was unable to get a call on the third phone immediately after changing the setting to evdo only. that was november 2nd and i have not had any issues since.
still happens on google branded phones. I too did the whole reprovisioning, factory reset, nandroid restores, and finally got a new phone. Tech support does not know about this problem.
i searched this a while back, when i got a "web page unavailable error" in the browser when i was trying to browse the internet during a call.
basically what i found out (google searching) is that our phones send calls and texts over the 1x data network. and the phone is unable to connect to both evdo and 1x at the same time.
that's why every time you send a text it drops down to 1x for a second and when you are in a call you cant use the internet.
some phones can do it but the sprint hero cannot.
i'll try to find the link to the article i was reading, but you can find it by searching google.
EDIT:
http://androidforums.com/sprint/10700-call-surfing-same-time-possible-not.html
here is just one post from another forum.
that's why you have to leave that setting on hybrid, because in order to send calls/texts the phone has to switch networks.
hope this helps
Just to clear something up
Google branded or not its the same damn phone. absolutly nothing different between the two besides the branding
And yes, CDMA cannot connect to data while on a call but I thought text could be sent through EVDO. Ive d/l files quite a bit and when I recieve a text it countinues to download with what no interference.
I see that as a Sprint issue, or if the phone is defective in some way. If anyone is experiance this issue, try to load a custom rom or if you are on one flash the RUU and if that doesnt help contact Sprint.
kylez64 said:
Google branded or not its the same damn phone. absolutly nothing different between the two besides the branding
Click to expand...
Click to collapse
there are differences, i have a htc branded phone and it came with 1.29 firmware. the google branded phones now have the 1.56 firmware, as they do not make the htc branded phones anymore. there are probably more differences also...
kylez64 said:
And yes, CDMA cannot connect to data while on a call but I thought text could be sent through EVDO. Ive d/l files quite a bit and when I recieve a text it countinues to download with what no interference.
Click to expand...
Click to collapse
the question is not if you can send texts and download files at the same time, its if you can receive calls/texts while locked out of the 1x network.
kylez64 said:
I see that as a Sprint issue, or if the phone is defective in some way. If anyone is experiance this issue, try to load a custom rom or if you are on one flash the RUU and if that doesnt help contact Sprint.
Click to expand...
Click to collapse
its not really a issue, unless they advertised that you could call be on a call and surf the web (which they do not) or if they advised you to change the setting in question from hybrid to EVDO. (which they do not)
CDMA 3G doesn't currently support receiving text or calls in EVDO.
EVDO is used for data only.
Every time you call or send/recieve a text, it switches to 1X, no matter what.
Hence, why you are able to recieve them when calling voicemail.
GSM phones have this capability, and while technically CDMA can, no CDMA carrier has the ability active(it's a network issue).
Forcing EV is good if you want uninterrupted data, but to recieve any calls or texts you will need to either dial out, or switch to a hybrid/1x mode.
Fact.
just got off the chat with sprint, they said, (after a long pause)
12/29/2009 11:53:58PM ME: "just wondering"
12/29/2009 11:57:09PM Agent (Myquan): "I do apologize but the option to place a call and browse the web at the same time, this is not one of the options provided on the sprint network, I do apologize for this inconvenience."
12/29/2009 11:57:43PM Agent (Myquan): "This option may possibly be available in the near future."
12/29/2009 11:58:13PM ME: "will my hero support this?"
12/29/2009 11:59:32PM Agent (Myquan): "Absolutely! if we receive a software upgrade for htc phones allowing this feature this will be available for your Hero."
12/29/2009 11:59:50PM ME: "sweet"
4G supports it.
Hero isn't a 4G phone.
So unless they decide to expand their 3G to allow it to do this, that's a no.

Problems Handling Phone Calls (Call Waiting, 3 way, etc.) Verizon S5 on AT&T Network

Problems Handling Phone Calls (Call Waiting, 3 way, etc.) Verizon S5 on AT&T Network
I recently bought a used Verizon Galaxy S5 (SM-G900V). It came with the lollipop OS. From the outset, I had problems with phone calls, text messaging.
1. When I'm in a call, I'm not able to dial (Like to enter numbers for automated systems).
*I solved this one by going to:
settings>applications>call>
Scroll down to DTMF tones and change setting to long.
2. When I'm in a call, I'm not able to click over to calls on call waiting. When I do try to click over, I still hear the original call for a few seconds and then both calls drop and I get an error message that says "no sim or invalid sim". If I don't answer the call, both calls drop and I get the same message. The same thing happens if a try to make a 3 way call.
3. If someone calls me and I try to call them back, the call redirects to turn it into an international call and the call doesn't go through.
*I solved this using an app called prefixer
4. If I try to text message someone who called me, I get an error message back saying the phone number is invalid.
I figured I would have to root my phone to be able to make some custom changes. I first had to downgrade to kitkat (android 4.4.2) and root it and then upgrade with root using some very helpful posts and resources found on this site (thanks). When I downgraded, problems 1 and 2 went away (for number 1, I had to change my network mode, but that solution didn't work when I went back to lollipop). After upgrading beack to lollipop, all of these problems were there, though I was able to resolve 2 of them, the other 2 are problematic.
I think theres a problem with the way the phone is handling the AT&T network signal since they have a different type of network from verizon but i don't know. I need some help please. Has anyone encountered these kinds of problems and solved them. Thanks

US997 on AT&T, any way to enable wifi calling

I have the US997 G6 with the bootloader unlocked and twrp and magisk installed. I was wonder if there was a way to enable wifi calling while on the AT&T network, from what I've read so far only branded AT&T G6's have wifi calling enabled. I am just wondering if it is possible to change any setting now that I have rooted the phone to get it to work.
To be more specific on why I want this feature enabled, I work in the Gulf of Mexico on an oil and gas production facility, and there is no cell signal out here at all, but we have decent internet access. I don't really want to make calls as much as I want to be able receive my text messages and after googling some info I've found suggests that wifi calling needs to be enabled for sms and mms messages to go through. One of the biggest annoyances is when I return to land and get signal so many messages that have piled up for the last 15 days hit the phone at once and there have been occasion where I had to reboot the phone due to it partially locking up.
Any info is greatly appreciated.
Thanks
Bump! I would like some info on this as I am in a similar situation. I don't have to go days on end like you do without cell signal, but it would still be nice to have this feature on my US997 variant of the G6.
The update to Google Voice is supposed to allow this directly from the Google Voice app.
ive tried google voice app and im not getting any of my text messages, i can get all my voice, unless there is something more that i need to set up, il look on google and report back with what i find
Bump. I am trying to get ATT visual voice mail to work on my US997 and I want access to the LG native email app.
Thanks in advance,
Glenn
Would be amazing if there was a way. I wonder if it's just a buildprop change or something easy like that. Way back in the old days when verizon charged for tethering all you needed to do was root and change a value in a database from 0 to 1 to unlock the ability to turn on tethering.
I still haven't found anything on how to enable this, google voice didnt work for me. Googleing the issue again brought me to my own post on here.

Incoming Text Message Issue in oneplus6T

All,
I have a Xfinity mobile service. I got myself a 6T which I am trying to get it work with Xfinity mobile.
Currently there are no problem except for incoming messages
Tested my SIM-Card with a
1) LG-X-Charge (from Xfinity)
2) S7+, flashed with custom ROM compatible with xfinity.
3) Essentials PH-1 (out of the box)
None of the above have any problem. I just pop the sim into any of the above phones, I have all the services without any problem even the incoming text messages.
I called into the Tier-2 advanced support spoke to a gentleman, who tried his best to make things good. He removed the "PREMIUM MESSAGE BLOCK" and tried enabling CDMA-less feature. But at the I figured we made no progress but make my APN stick to wrong address(VZINTERNET, compared to COMCAST.RSLR.VZWENTP). He has created a ticket to register my IMEI manually with Verizon to provision incoming text messages
I noticed (via *#*#4636#*#*) in s7+ and PH-1 the preferred network type get set to "unknown" when the phone reboot, as to "TD-SCDMA/CDMA/UMTS" in 6T. I tried changing the type to unknown in 6T, but no luck there.
After these trial and errors, I believe its not the network that is causing the Issue but the device itself.
Any network/software gurus here can you help regarding the same?
I can upload whatever logs you may want to see.
sresam89 said:
All,
I have a Xfinity mobile service. I got myself a 6T which I am trying to get it work with Xfinity mobile.
Currently there are no problem except for incoming messages
Tested my SIM-Card with a
1) LG-X-Charge (from Xfinity)
2) S7+, flashed with custom ROM compatible with xfinity.
3) Essentials PH-1 (out of the box)
None of the above have any problem. I just pop the sim into any of the above phones, I have all the services without any problem even the incoming text messages.
I called into the Tier-2 advanced support spoke to a gentleman, who tried his best to make things good. He removed the "PREMIUM MESSAGE BLOCK" and tried enabling CDMA-less feature. But at the I figured we made no progress but make my APN stick to wrong address(VZINTERNET, compared to COMCAST.RSLR.VZWENTP). He has created a ticket to register my IMEI manually with Verizon to provision incoming text messages
I noticed (via *#*#4636#*#*) in s7+ and PH-1 the preferred network type get set to "unknown" when the phone reboot, as to "TD-SCDMA/CDMA/UMTS" in 6T. I tried changing the type to unknown in 6T, but no luck there.
After these trial and errors, I believe its not the network that is causing the Issue but the device itself.
Any network/software gurus here can you help regarding the same?
I can upload whatever logs you may want to see.
Click to expand...
Click to collapse
so fun fact xfinity isnt compatible for text incoming on the 6t i know cause i had them lol and its an issue with their system and they dont have the "cdma-less" option like verizon does which is stupid as they share the network
Alpha_wolf said:
so fun fact xfinity isnt compatible for text incoming on the 6t i know cause i had them lol and its an issue with their system and they dont have the "cdma-less" option like verizon does which is stupid as they share the network
Click to expand...
Click to collapse
So you say there is no way around it or breaking my head/time for it rather change network?
Also as they share network, if 6T is recognized in verizon network, should that not be enough to provision incoming texts?
Another thing I wonder is, how every other device other than 6T is receiving texts? (PH1/S7+....)
sresam89 said:
So you say there is no way around it or breaking my head/time for it rather change network?
Also as they share network, if 6T is recognized in verizon network, should that not be enough to provision incoming texts?
Click to expand...
Click to collapse
thats what i thought but it wasnt the case at all xfinity has a set amount of devices they support and thats why they dont support byod for android for that reason
Alpha_wolf said:
thats what i thought but it wasnt the case at all xfinity has a set amount of devices they support and thats why they dont support byod for android for that reason
Click to expand...
Click to collapse
I kind of disagree there, they do support a lot of devices which are not in their list out-of-the-box (for e.g PH1)
Not sure you read my update
Why is every other BYOD android does not have a problem except 6T
sresam89 said:
Not sure you read my update
Why is every other BYOD android does not have a problem except 6T
Click to expand...
Click to collapse
i did and i had that question too cause i used a z3play unlocked and multiple other unlocked devices that worked with verizon but they told me it was the reason i said earlier so that all i had to go on so i changed carriers given they had bad services where i live as does verizon so ya
Alpha_wolf said:
i did and i had that question too cause i used a z3play unlocked and multiple other unlocked devices that worked with verizon but they told me it was the reason i said earlier so that all i had to go on so i changed carriers given they had bad services where i live as does verizon so ya
Click to expand...
Click to collapse
so may be with time 6T will also be supported by XM?
I have T-Mobile since 9.12 ota I had issues all I did was wipe data on messages force closed rebooted and its working so far

OP 8 Pro Unlocked - No Incoming SMS - Verizon Wireless

Hello,
I know this has been touched on before but I have not seen anything recent about it and I just got this phone today and I have no incoming SMS. I have everything that uses data working fine (email, etc), and outgoing SMS, and incoming and outgoing calls are fine, but I am not getting ANY INCOMING SMS.
Used the SIM from the Google Pixel 2 XL that I had before this phone, went to the Verizon store, they put the OP 8 on my account with the correct IMEI from SIM slot 1 and it was able to pull my number over and everything else was working including 4g, but incoming SMS was/is not working.
Does anybody know why this is still going on, and how to fix it. Do I need to get a new SIM from a VZW corporate store? Do I need to tell them anything special like CDMA-less provisioning, and if so, do I tell the store employee that, or do I have to call tech support?
Also just so you know I also tried another sim from another phone number on my account and it also does not receive incoming SMS, everything else works fine on that sim and number also.
Thanks guys, really don't want to have to take this phone back!
I had the exact same problem with my one+ pro on Verizon as well. I ended up going back to a corporate store and they just gave me a new sim card with a 5g logo on it and all seems to be well again. I can finally receive text messages again.
You need them to put CDMA-LESS on your account. It basically makes all your SMS and not just voice, etc to go across LTE instead of defaulting back to CDMA for incoming txt messages. Once you do that, BOOM, it'll work. I've had more success chatting with support than going to the stores to get it done. If the person you're talking to doesn't understand CDMA less, disconnect and try again.
Hey everybody, just wanted to let you know that I got it figured out by calling support and getting someone who knew what CDMAless was and they provisioned that and it works now. Although what is weird is that it only works with googles messaging app, not the default app.
This should be stickied
LiquidHonesty said:
You need them to put CDMA-LESS on your account. It basically makes all your SMS and not just voice, etc to go across LTE instead of defaulting back to CDMA for incoming txt messages. Once you do that, BOOM, it'll work. I've had more success chatting with support than going to the stores to get it done. If the person you're talking to doesn't understand CDMA less, disconnect and try again.
Click to expand...
Click to collapse
I spent at least an hour on the phone with two levels of Verizon support trying to resolve the problem of not receiving texts. Verizon supports has to add the "CDMA-less" tag to your account and device. After this is done, the phone and texts work flawlessly.
---------- Post added at 02:08 PM ---------- Previous post was at 02:05 PM ----------
wdarea51 said:
Hey everybody, just wanted to let you know that I got it figured out by calling support and getting someone who knew what CDMAless was and they provisioned that and it works now. Although what is weird is that it only works with googles messaging app, not the default app.
Click to expand...
Click to collapse
it works for the default messaging app as of yesterday
I just went through all of this with Verizon. Because of the pandemic getting through to customer support is quite difficult. The only way I can get through was with Facebook messenger, and the link that they sent so I could verify my account was broken. Finally they called me and it took a whole 10 seconds to fix this. Too bad it took 2 days to get ahold of somebody so I can get it fixed..........
Sent from my IN2025 using Tapatalk
Lmao. Now go enjoy that badboy
FernBch said:
I just went through all of this with Verizon. Because of the pandemic getting through to customer support is quite difficult. The only way I can get through was with Facebook messenger, and the link that they sent so I could verify my account was broken. Finally they called me and it took a whole 10 seconds to fix this. Too bad it took 2 days to get ahold of somebody so I can get it fixed..........
Sent from my IN2025 using Tapatalk
Click to expand...
Click to collapse
bkrickles said:
Lmao. Now go enjoy that badboy
Click to expand...
Click to collapse
I am. Lol
Updated to 10.5.13, just waiting for the kernels to catch up. [emoji16]
Sent from my IN2025 using Tapatalk
LiquidHonesty said:
You need them to put CDMA-LESS on your account. It basically makes all your SMS and not just voice, etc to go across LTE instead of defaulting back to CDMA for incoming txt messages. Once you do that, BOOM, it'll work. I've had more success chatting with support than going to the stores to get it done. If the person you're talking to doesn't understand CDMA less, disconnect and try again.
Click to expand...
Click to collapse
I just tried this, and the person claimed they had added it, but it definitely did NOT work, at least not while I had the 4G SIM installed. However, my OnePlus 8 5G UW had come with a new Verizon 5G SIM in the box, so we had them activate that new 5G SIM, at which point yes, everything started working. So Verizon really wants you to switch to a 5G SIM.
brillb said:
I just tried this, and the person claimed they had added it, but it definitely did NOT work, at least not while I had the 4G SIM installed. However, my OnePlus 8 5G UW had come with a new Verizon 5G SIM in the box, so we had them activate that new 5G SIM, at which point yes, everything started working. So Verizon really wants you to switch to a 5G SIM.
Click to expand...
Click to collapse
Big red must have changed tactics. I had this problem last September I think it was, it took a couple of phone calls to Verizon but they added CDMA less to my account and then they said they had to send some data to my phone or reactivated or something like that, but anyway I have not had this problem since then.

Categories

Resources