Related
To anyone intending to buy an Omnia7 and unlock it to put on another network...
BEWARE - MMS WILL NOT WORK.
Theres no way to change MMS settings for your new carrier.
I bought one a couple of days ago, and fell into this trap. The phone is going back as a consequence.
MMS and other network settings can usually be configured via SMS. I'd call the new provider first and ask them to send you such a message. The phone should act on the information automatically.
Let me know if this works.
at45 said:
MMS and other network settings can usually be configured via SMS. I'd call the new provider first and ask them to send you such a message. The phone should act on the information automatically.
Let me know if this works.
Click to expand...
Click to collapse
Good suggestion, but we already tried that. They sent two SMS, neither were received. Standard SMS works fine.
I assume Wp7 cannot be configured in this way
You must use an app that can configure those options or try to find them on the test app of the Samsung...
This is because carriers block the auto configuration that WP7 makes use with the card you have inserted.
HTC made an app for that and i think LG can be configurated on the MFG app...
Necroman_AI said:
You must use an app that can configure those options or try to find them on the test app of the Samsung...
This is because carriers block the auto configuration that WP7 makes use with the card you have inserted.
HTC made an app for that and i think LG can be configurated on the MFG app...
Click to expand...
Click to collapse
it appears Samsung also made an app, but me, and all the reviewers on the marketplace cannot get it to work. I'm left with a phone which can't support MMS. Very frustrated :-(
scoob101 said:
it appears Samsung also made an app, but me, and all the reviewers on the marketplace cannot get it to work. I'm left with a phone which can't support MMS. Very frustrated :-(
Click to expand...
Click to collapse
Thats really bad! Well i'm sure carriers will eventually get a WP7 configuration later, but can you try to obtain support from Samsung on the non working app?
Necroman_AI said:
Thats really bad! Well i'm sure carriers will eventually get a WP7 configuration later, but can you try to obtain support from Samsung on the non working app?
Click to expand...
Click to collapse
I will have a go with Samsung, but I`m not holding out much hope. It appears the carrier (Three) is blocking the configuration application from working. The only other thing I can think of is flashing the firmware with a stock samsung version. Anyone know if thats a possibility??
I`ve just been down to the 3 shop, and they won`t accept the phone back, because its been unlocked, funnily enough they didn`t mention this when I bought the phone and told them I`d be using it on O2.... I`ll speak to trading standards as well.
The saga continues.
scoob101 said:
I`ve just been down to the 3 shop, and they won`t accept the phone back, because its been unlocked, funnily enough they didn`t mention this when I bought the phone and told them I`d be using it on O2.... I`ll speak to trading standards as well.
Click to expand...
Click to collapse
If you bought it in store and it's not faulty and is fit for purpose then they don't have to do anything as far as I'm aware. If you bought it remotely (online/phone) then you can return it without giving a reason within 14 days.
But since you've unlocked it that returns guarantee won't apply anymore as it's not in the condition it was in when sold. Your only grounds would be a fault or not fit for purpose, and the purpose was to work on the 3 network which I assume it does. And in neither case would they be obliged to give you a refund, just a replacement (which presumably would be locked to 3 again).
If I were you, I'd ask your preferred service provider (the new one) to re-flash it in their service centre, as that'll probably be their version of the firmware with their MMS settings. There will probably be a charge since they didn't supply the phone.
Have you checked if the Samsung Diagnostics tool can help you out?
I have a T-Mobile UK phone unlocked and I'm using it on AT&T in the US. I have the same problem.
Everything else works great on the phone (including 3G) but not MMS.
I think I can help you relock it again.
Please try *7465625*638*XXXXXXXX#
which XXXXXXXX is an random number or the code you got from me before
Try doing a factory reset on the phone while you have the new SIM you want to use in the phone.
delphimon said:
Try doing a factory reset on the phone while you have the new SIM you want to use in the phone.
Click to expand...
Click to collapse
Yea, tried that, no dice.
We`ve decided to keep the phone, despite MMS not working (its a gift for my wife). Sh`ll email pictures instead, which is annoying but hopefully a fix for this will come out soon.
Data Too?
Apologies if this may seem like a dumb question, but is accessing data (e.g. 3g) on your unlocked phone (on a different sim) also affected or is it just MMS?
Cheers,
Asim
I thinks these issues only happend on locked phones that were unlocked after or even unlocked ones that carriers sell. This is because the carriers are blocking the autoconfig of WP7 for MMS and other stuff. I sure thought that MS would not allow this kind of stuff...
To be fair, who still actually uses MMS?
You just bought a phone that is heavily oriented around data plans.
Emails are free, MMSs are not.
No offence intended here.
Antiskunk said:
To be fair, who still actually uses MMS?
You just bought a phone that is heavily oriented around data plans.
Emails are free, MMSs are not.
No offence intended here.
Click to expand...
Click to collapse
Thats pretty much what I thought when I herd you couldn't MMS.
not that I've ever sent one
But it is another dirty trick the Mobile TelCo's are playing on us.
I've tried the Samsung Network Profile app with O2, Giffgaff, T-Mobile, Virgin, Tesco, 3 and Orange sims all with the same result...
'This Application can't be launched with your Mobile Operator'
Yup. My phones mostly been living off Wifi
Didn't think many people bought smartphones for the "phone aspect" heh
Data connection when i'm out.
Few phone calls.......whatever they are now.....
Antiskunk said:
To be fair, who still actually uses MMS?
You just bought a phone that is heavily oriented around data plans.
Emails are free, MMSs are not.
No offence intended here.
Click to expand...
Click to collapse
With respect, my wife uses MMS, and as its her phone, its not unreasonable for her to be able to use that function, is it????
Yes, she can use email to achieve a similar function, but you will already know that MMS has some distinct advantages over email (auto resizing pictures, compatibility with phones which don`t support receiving email, push delivery to all devices).
For these reasons, your implied assertion that MMS and Email are interchangable, is a long way off the mark.
Oh, and emails are not free - they consume your data allowance. I don`t know the price differential is between MMS charges, but my point is they aint free.
I`m sorry if this comes across as shirty, but implying that this isn`t a problem is not very helpful.
i have the same problem, do you guys have a solution for this...
guys,
i have found the following solution of the internet and i need your advise:
MFG is a hidden admin app on the phone. Here are the steps -- !!! use at your own risk !!!:
1. Go to the phone app
2. Dial ##634# and click Send
3. When prompted for a password type 277634#*#
4. You should now be at "Factory Menu"
5. Choose "Engineer Menu"
6. Choose "Other Setting"
7. Verify that "Set ADC" is set to Enable
8. From the "Other Setting" page, choose "Set network profile"
9. You should now be on the "Set network profile" page and in the bottom half of the window you should see a list of *.xml files. These appear to be the network configuration files.
10. Look at the filenames for the config files and take your best guess at which one to choose for your provider. I'm on AT&T and I fixed the MMS problem by choosing "_PROV_ATT_US_310_410.xml"
After you choose that *.xml profile, your MMS should be working.
what do you think ???????????????
Alright so for the past few weeks, I've been having issues sending SMS i'd send the message but the person wouldn't get the message till 20-30 minutes later. I called
T-Mobile multiple times about this issue and they reset some settings on their side but it would be every night starting at 10:30PM est til 2AM est. Whenever Tmo reset settings on their side SMS works. So a few days ago, I went to Tmo to get a new sim card and so did my girlfriend she got a new sim card who she has the
GS7 edge (T-Mobile) but any ways the problem has gotten worse and now im not sure what to-do. Weather a factory reset would fix the issue or changing the messaging app i've been using Google Messenger what else can I possibly do?
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
NickOlsen8390 said:
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
Click to expand...
Click to collapse
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
humpty123 said:
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
Click to expand...
Click to collapse
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
NickOlsen8390 said:
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
Click to expand...
Click to collapse
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
humpty123 said:
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
Click to expand...
Click to collapse
Nope. Still a good test. Since they are different numbers / lines.
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
abccg said:
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
Click to expand...
Click to collapse
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
humpty123 said:
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
Click to expand...
Click to collapse
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
hawkswind1 said:
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
Click to expand...
Click to collapse
okay i've turned on SMS over IMS I'll see how this works for a day or 2 thank you!
Tsuul said:
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
Click to expand...
Click to collapse
I don't have wifi calling on, and now I have issues with calls the phone call breaks up. And I will have to hangup and try and call her back but it goes straight to voicemail til I wait 5 minutes then call again and she said it was the same for her, when she tried to call me back. It would go straight to voicemail after the call breaks up and there is all this feedback.
Before I updated via OTA to 8.1 the Essential was connecting to LTE without issue. Since 8,1 I have to connect to CDMA and 3g in order to user my Dialer, otherwise Server Error is generated. No calls in or out.
I wanted to downgrade Yes rebooted, factory reset, etc.
I searched google up and down with no real answers that work. How do I get Sideload working again? It has to be a simple configuration or driver problem I will assume.
Thanks
Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....
Exxeviant said:
Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....
Click to expand...
Click to collapse
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
wolfu11 said:
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
Click to expand...
Click to collapse
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.
Bigdny said:
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.
Click to expand...
Click to collapse
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached
wolfu11 said:
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached
Click to expand...
Click to collapse
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.
wolfhelm said:
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.
Click to expand...
Click to collapse
Yeah I've screwed with this phone so much I don't know what I did LOL but now it shows wifi calling even in dialer. I'm not sure if it really works cuz I have a good signal so it never switches. My e911 address is set up from my Moto z and I do have a wear24 watch tied to this phone not sure if that's what triggered it. ? I did get a new SIM card on Monday as well because I was fighting with the vzw crap so I don't know exactly what triggered the WiFi calling.
wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Are you on 8.0 or 8.1?
wolfhelm said:
Are you on 8.0 or 8.1?
Click to expand...
Click to collapse
I upgraded to 8.1 via OTA. No root, no rom.
Bigdny said:
I upgraded to 8.1 via OTA. No root, no rom.
Click to expand...
Click to collapse
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.
wolfhelm said:
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.
Click to expand...
Click to collapse
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?
tech_head said:
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?
Click to expand...
Click to collapse
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.
wolfhelm said:
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.
Click to expand...
Click to collapse
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
That's a good point, I have reported as well.
tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
Doing the same right now. Just glad Im not the only one having the problem.
Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Try turning off Enchanted 4G LTE Mode. It's possible going to 8.1 just reset this setting to on. This should only be on if you have HD Voice enabled on your line on Verizon (you'll have to call Verizon to enable it, it's a free feature).
This should fix server error on 4G, randomly connecting to Sprint is a separate issue.
UPDATE Now working
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.
Bigdny said:
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.
Click to expand...
Click to collapse
Just wanted to second this post that a new sim card is the key to solving this issue. In my case, I was using Red Pocket CDMA (VZW network), and I ran into the same problem. Red Pocket rep explained to me that my sim got provisioned to 3g only and that I needed a new sim to connect to LTE. As soon as we switched to a new sim, I got LTE. I hope this helps others.
My 6t is arriving tomorrow and I'm hoping when I pop my Sim in everything will work. But sounds like most people are having to call Verizon.
My question is, for those of you who've done this successfully, what did you ask Verizon to do? Sounds like most of the techs don't really know about this phone so I wanted to see if there were any key words or phrases to try and get everything working.
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
natypes said:
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
Click to expand...
Click to collapse
I've seen some people say that they dialed into the phone info and set network type as LTE only and it worked. Did you try that??
No, but I need to. They told me it would be fixed in 3 business days.
Well currently I'm on v20 RN mine 6t will be here tomorrow...hope it work right out box without issue but if not then got to fight with verizon :'))
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
natypes said:
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
Click to expand...
Click to collapse
What exactly isn't working with Textra? Is it just because of the issues with SMS through Verizon or is there a problem specific to the app?
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
handman29 said:
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
Click to expand...
Click to collapse
Most of the issues is one plus screwed up. They never gave vzw imei #'s for their Network. Either that, or vzw screwed up, and just didn't do it. Here I have a non working phone, and I'm supposed to wait up to 3 days, for Verizon to HOPEFULLY enter my imei into the system. Not happening, I am sending phone back. What a disaster. I wonder why I'm still on vzw. Nothing but headaches.
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
clabern said:
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
Click to expand...
Click to collapse
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
Verizon will be shutting down their CDMA network sometime in 2019. So in a year, this won't be an issue anymore.
oneandroidnut said:
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Well, cdma does dtill work, but texts will not work if you only have cdma. Calls do though.
Had the no sms issue on one of my lines called tech asked them to provision cdma less feature they did and within a few second all my texts started flooding in. Been using it all day with zero issues.
Ok here's what I did;
Switch the verizon Sim to sim2 slot.
Call Verizon at 8009220204
Get to customer service option
Tell them about the sms issue and have them add cdma_less option
They will add in 5mins, then they will send sms to test.
All works now. Also, the visual voicemail is intergrated into phone app. No more another app like in Samsung.
Sent from my ONEPLUS A6013 using Tapatalk
I contacted Verizon today and told them "about the sms issue and have them add cdma_less option" like previously posted. She flipped the switch and had me reboot. Texts are working perfectly. Pretty easy fix. As always thanks for the info.
Had zero issues, followed the portion of the article here like a normal upgrade
https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/
"My Verizon>My Device>Activate or Switch Device>Activate On an Existing Line"
punched my 6T imei in, swapped sim from note 9 into 6T and sms/mms sending and receiving working and over 100 mbps on first speedtest! Needless to say I am pretty happy so far!
Yamvmax1 said:
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
Click to expand...
Click to collapse
Seems I found an easy solution - I enrolled in Verizon Integrated Messaging. After 3 day's I got an SMS (and before that SMS did not work!) :
ZW Free Msg: Welcome to Integrated Messaging! Starting now, your messages will be synced across your Verizon Messages devices-including phone, web & tablet access! Visit www.vzw.com/vzmessages for more info.
And all SMS started to work over LTE!
Greetings,
Although there are already a few threads here on XDA about the experiences and difficulties of getting a Oneplus 6T fully functional on Verizon Wireless, the reason for creating THIS thread is the lack of information currently out there for Verizon Wireless PREPAID customers.
To sum up, simply popping a Verizon SIM into a 6T will often yield a phone that cannot receive SMS/MMS messages, despite the OnePlus 6T being Verizon- certified. There are a few ways to fix this, such as getting a savvy Verizon Tier2 customer service rep to enable or provision CDMA_Less on your account for that SIM.
What is currently not clear is whether such methods apply to Verizon PREPAID customers, who appear to be afterthoughts to Verizon customer care from my reading of many nightmare experience posted online.
This thread is for people who want to use the OnePlus 6T with Verizon Prepaid. To help others who are in the same Big Red boat, please post your experiences -- what worked, what didn't, etc.
The following links are for reference on this circumstance:
https://www.reddit.com/r/verizon/comments/9uizn1/oneplus_6t_activation_help_employees_help/
https://www.reddit.com/r/verizon/comments/9ur5mj/help_verizon_prepaid_oneplus_6t/
The process overall was a bit more difficult than Postpaid as I was told by the store rep that they had the option to enable CDMA-less on their end whereas with Prepaid it had to be done either via chat or through phone. Chat did not go anywhere for me.
Was chatting with the Verizon rep for 1+ hours and she tried to turn ON the CDMA-less feature which she did, but did not turn ON the HD-Voice. This made my calls not to go through but texts were working.
Went to the store and put in a brand new Verizon Prepaid SIM card, and was back to the same issue. No texts, only calls.
Called Verizon prepaid customer care and finally one knowledgable rep, tried and resolved the issue for me. He worked with me for about an hour. As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI. Throughout this whole process I had another phone with active line and the rep was on this line.
All in all, not a good experience. I'd think a device manufacturer would ensure such basic functionality of texting and calling would work perfectly fine with approved networks before shipping out the device. I guess not. Other than this issue, I'm happy with the device so far.
satpakCA said:
As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI.
Click to expand...
Click to collapse
Thanks for taking the time to post this....
Your experience in successfully activating Verizon Prepaid seems to correspond with one of the experiences linked in the OP wherein:
- The OP 6T IMEI was found "not compatible".
- Verizon Prepaid Care could NOT add the IMEI directly (unlike regular, postpaid Verizon care which could contact Engineering, sometimes 2-4 days, but sometimes immediately).
HERE'S THE ESSENTIAL WORKAROUND:
- The requirement of ANOTHER device (like a Pixel) IMEI that could be provisioned with CDMA_Less and HD-Voice. Once these features were successfully turned on for thisSIM
- The SIM could be added/associated with the OP 6T IMEI and then everything worked on Verizon Prepaid.
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)
reaper000 said:
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)
Click to expand...
Click to collapse
No worries. Midnight Black/8GB/128gb. MyVerizon app shows it as 8/256GB version and I did ask Verizon Rep to change it and he said he will try, but was happy that he got the texting working for me. So I left it there.
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?
ybbad? said:
I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?
Click to expand...
Click to collapse
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...
akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Shouldn't need a support group, right?
But my experience with Verizon is that Prepaid customers are treated like unwanted stepchildren.
So support group it is.
akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Unfortunately,right or wrong (definitely wrong) that's life w/pre-paid service:
1st to feel the effects of network prioritization & little to no meaningful customer care.
reaper000 said:
assuming as a Prepaid customer you have the same access to your account online
Click to expand...
Click to collapse
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work. I've explained that both CDMA_LESS and HDVOICE calling features need to be enabled. Either they fixed incoming SMS and ruined voice calling or reenabled voice calls but ruined incoming SMS.
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.
Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone.
...
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.
Click to expand...
Click to collapse
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!
reaper000 said:
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...
Click to expand...
Click to collapse
reaper000 said:
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!
Click to expand...
Click to collapse
Nope. I'm done with Verizon. Switching in the next few days.
Verizon: Thank you for contacting the Verizon Wireless Chat Team. To better assist you please enter your question below.
You: Activate device
Verizon: All Chat reps are currently helping other customers. You'll be connected as soon as possible.
Marcus: Hi there! This is Marcus here, gladly chatting with you
Marcus: Thank you for contacting Verizon Prepaid Wireless Care!
Marcus: You reached the right person to help with the activation. I know how important this can be for you.
Marcus: Could you please confirm the phone number we are working on?
You: ***-***-****
You: Over the last 3 days I've talked to Verizon reps to get my Oneplus 6T to work with voice and incoming text messages. The only thing to try is to switch a new sim to my Samsung S5, enable CDMA_ROAM and HDVOICE, and then move the SIM to my Oneplus 6T.
Marcus: I see.
Marcus: Don't you worry, you reached the right person to check on the device and help getting it activated. I know how important this can be for you.
Marcus: For security purposes, would you please verify Account Security Code on file?
You: ****
Marcus: Thank you very much.
Marcus: May I please have the device ID (IMEI) and the SIM card number (ICCID) from the phone you would like activated. The IMEI and ICCID numbers can be found on the phone under Settings > About > Status.
Marcus: Nice phone by the way.
Marcus: I'm sorry. I haven't heard from you.
You: The IMEI of the Samsung is **************. SIM # is *****************.
Marcus: Thank you for that information.
Marcus: Just to confirm, you want to activate the 1+ 6T or the Samsung?
You: I want to activate the Samsung S5 with CDMA_LESS and HDVOICE features added. Then I want to move the SIM to the Oneplus 6T and see if Voice and SMS works.
Marcus: In this case, would it be better to provide me with the Oneplus 6T IMEI to add it on the account and confirm how the activation goes instead?
You: I have done that at least 8 times in the last 3 days, so no. First the S5.
Marcus: At your command.
Marcus: On it now.
Marcus: In the meantime, how is everything going today?
You: Ok.
Marcus: Glad to know that.
Marcus: You can turn the Samsung off and back on to activate it with the new sim card.
You: OK. Give me 2 minutes.
Marcus: Sure.
Marcus: I'm still with you.
You: It worked in my S%. Moved the sim to my OnePlus. Voice works but incoming sms still doesn't. I can give you my OnePlus IMEI if you want but I have no luck.
Marcus: Sure, in the meantime, you can go to settings, to do a reset network settings.
Marcus: For previous android version this is found under backup and reset. For recent ones it's under general management, then click on reset.
You: I don't see it. I'm using Android version 9 I believe.
Marcus: Bear with me a moment, please.
Marcus: When you go to settings, what is the first option you see.
You: I've restored default APN settings. I don't know if thats the same thing.
Marcus: Is it Connection or Air plane mode?
You: ok. Ive turned Air Plane mode off and on.
Marcus: I wanted to know what the first option is.
Marcus:
Marcus: Could you please confirm what the first option you see when you open your Oneplus 6T is?
Marcus: For me know to have a better idea.
You: Wi-Fi & internet
Marcus: Please scroll down and let me know if you see backup & reset.
You: No. There is a Backup option under the "Google" setting but no backup & reset setting.
Marcus: Please go back to settings, then let me know if you see an option named general management.
You: no.
Marcus: When you scroll down to the bottom, what is the last option do you see?
You: Why don't you call the Verizon contract customer service agents to help you since this is a known easily fixed issue with Onepus 6T that prepaid agents are still struggling with? The last option is "About phone".
Marcus: In my department I can only chat, besides we don't have this phone on our system yet. In other words, even though you would call over the phone, you would still be our eyes.
Marcus: Please bear with till we figure this out.
Marcus: Could you please turn the phone off then turn it back on?
You: OK. Voice still works, incoming messages still don't.
Marcus: Now, let's go back to settings and confirm the first 4 options you see.
Marcus: Before you tap on any other button*
You: "Wi-Fi & internet", "Bluetooth & device connection", "Display", "Apps & notifications"
Marcus: Thank you for that information.
Marcus: Allow me to provide you with a link that may have the instructions on how to do a reset network setting on the phone
Marcus: By the way, would that be ok doing a factory reset as well?
You: Sure.
Marcus: Great!
Marcus: Please Click Here to check on the reset.
Marcus: Please let me know if it was helpful.
You: That didn't help but I searched for the option "reset" on the phone and found "Reset Wi-Fi, mobile & bluetooth". I reset.
Marcus: Wonderful!
Marcus: That's the one.
Marcus: You can and and follow the prompts.
Marcus: Is there another one that says reset settings as well?
You: "Reset Wi-Fi, mobile $ bluetooth" , "Reset app preferences" and "Erase-all preferences"
You: Erase all data I mean
Marcus: Let's just erase all to do the factory reset. Is there anything on the phone that you didn't want to lose?
You: No. It's new.
You: OK. Erasing everything.
Marcus: Perfect!
Marcus: I really appreciate your time and patience working on it.
Marcus: You can setup the language and country, then you google account. After that select, set as new.
Marcus: The other options will be optional and will allow you to skip or do later.
You: OK. Dame problem. I have voice and data but no incoming messages. I know that the voice needs to connect through CDMA LTE with HDVOICE and the SMS messaging needs CDMA_LESS provisioning and can't go through CDMA. If that's set up and it doesn't work then there is nothing that can be done and I'll have to leave Verizon.
You: *Same
Marcus: What application do you use to send and receive texts?
Marcus: We will try different options.
You: Basic android messaging. Because your asking me that, it shows that you're not familiar with the issue specific to the device. It is a provisioning problem on your end.
Marcus: What happens is that there is many apps you can use to texts and one of them is our messaging app named message+.
Marcus: I'm confident that every is good on our end and will do everything possible to help you get a resolution. Could you please go to play store, download message+ and try to send a text again?
You: I have a phone that is certified to work with Verizon. It is new. It is unlocked and not carrier branded. I don't want Message+. I bought this phone so I could avoid your branded apps.
Marcus: And I respect that, I believe that is your phone and you have the right to do what you would like on it.
You: I'm confident that everything is not good on your end. I'm confident because of how many users with contract have this issue fixed and how many with prepaid don't.
Marcus: However, I would like to make check all the possible option to help you send and receive text. Another good option is to install facebook messenger on your phone and set it as your default message app like the regular message app the phone came with. Is that better for you?
You: Messenger+ is designed to use wifi when available so I don't want that. I want incoming sms fixed. Not a bandaid.
Marcus: How you feel right now is totally understandable, I understand that you may have had a negative interaction with one of our agents that could create this feeling. Right now, I'm focus on getting a resolution to help you. The facebook messenger can be used without Wi-Fi when you set it up as default messaging app.
You: Is it that you don't understand that the Facebook messenger app, like messenger+, uses wifi when available? I don't want that.
Marcus: I have use them myself just a few weeks ago.
Marcus: Used*
Marcus: It happens sometimes that the regular message app the phone came with experience some difficulties to work, trying a different message app can be helpful in that sense. There is more than 10 messaging apps on play store that you can use, like hangouts or tango.
You: Installing google messenger now, instead of Oneplus stock.
Marcus: You meant Facebook messenger?
You: I'm not installing anything from Facebook. Switched sms to the new app. Nothing.
Marcus: What error did you get when you try to send the text?
You: No error. Outgoin works. When someone tries to send to me they also get no error but I don't get the message.
Marcus: I sent 2 texts to your number did you get them?
You: No. I've been sending to myself but no messages. When an agent enables CDMA_LESS and it works, I suddenly get all messages but then voice doesn't work.
Marcus: Do you get the same issue when you use the Samsung phone?
You: No. This is my problem https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/ https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/ . All solutions seem to work for contract customers but not prepaid customers.
Marcus: I see.
Marcus: This can be because prepaid and regular plans (postpaid) works on a different network. When a phone is just recently released it is available for our regular plans first then the prepaid version is built.
Marcus: As you can see I'm the 4th agent to work on this with you and the issue still persist while you don't have the same with the samsung phone.
Marcus: It's the phone that is not yet compatible with our prepaid network.
You: Thank you for your time. I'm receiving a SIM card from Unreal Mobile for $10 a month in the next few days. Until then I'll have to put the sim in my Samsung and leave Verizon in a few days.
Marcus: What you could do is wait till we have this phone available on our prepaid network to do a trade in. Basically changing it for a prepaid version when available as we don't have this phone yet on our network. Or you can change to a postpaid plan, the bright side is that being a prepaid customer already you can have a postpaid plan with no contracts attached.
You: No thanks. Bye.
Click to expand...
Click to collapse
First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...
reaper000 said:
First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...
Click to expand...
Click to collapse
OnePlus 6T Midnight Black 8GB RAM + 128GB Storage
Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work.
Click to expand...
Click to collapse
this is correct, in a change device option. you get to input new verizon device id (imei for android) and reason for switch. then you get the unspecified compatibility error. so it seems only the phones that verizon sells are allowed for switch.
has anyone tried installing my verizon and verizons version of messaging app to see if it works? just saying.....
[probably solved] verizon prepaid and oneplus 6T fiasco
hi fellow members,
the fiasco of no sms/mms is probably solved without calling/chatting with useless prepaid tech support( not knocking the hard working helpful people, just the retarded greedy mofo company they work for for limiting tech's ability to heal us). at least its working for me for the last half hour. i made several phone calls back and forth with 2 different friends, multiple texts also back and forth and mms too. as a matter of fact i turned on the hotspot, tethered my laptop and writing this post from laptop. also received 2 phonecalls and called back while writing this.
8gb/256gb version, used sim1 (furthest from the handle).
sent myself couple of text and one picture. as usual nothing. asked a friend for text, also nothing. went to dialer---- *#*#4636#*#* that took me to phone info. i changed the preferred network to lte/td-scdma within couple of seconds it got signal and some spaces started filling in with data. showed my phone number imei etc. showed voice is connected but data was disconnected. so with trial and error i figured out that the usual menu option in android (3 dots in upper right corner) has option to enable data. boom data is connected, signal shows lte and volte. there is a button to run ping test. after clicking all three tests passed. at the bottom left of the page there was a career provisioning something. i hit it for good measure :laugh::laugh: 2 options were on automatically, but voice over wifi was greyed out, backed out of that page and all texts images poured in. i called and exchanged texts since then success.
so why probably in the title?
1. you guys should try it and see if it works for you.
2. i was so happy i wanted to share first. i have not rebooted the phone since, dont know if it is going to stick
good luck to us all.
---------- Post added at 08:12 PM ---------- Previous post was at 07:59 PM ----------
success for me. i rebooted, sent myself 1 text. 1 image, worked. tethering again and posting this.
@reaper000
if it works for you could you please change the title of thread so other people can notice thanks.
I tried my wife's Verizon prepaid sim card and volte and SMS works in my phone. Didn't do anything just popped the Sim in. Though voice over WiFi didn't work.
Sent from my ONEPLUS A6013 using Tapatalk
How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.
SamClem said:
How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.
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You are not alone...im a Verizon user even it not a pre-pair i cant even get verizon work property on my device while other got it work property...i experience that first day i received device pop verizon sim on it everything work then a day later completely gone no signal nothing...so i swap my sim to slot 2 and services come back...but today nah both of them gone cant make either,slot,work...went to verizon store,got new,sim...but didn't work out either...seem like Verizon block my sim but when i swap,to,my old device,everything work...kinda weird...but imma return the device tomorrow cant be more frustrating...hope everything work out for,you!