Database Users

Omnia 7 - Dead Pixel

I recently purchased a Samsung Omnia 7 online from someone who had won the phone in a competition held by optus.
It came with the proof of winning and it was all sealed, no issues at all with the transaction.
The phone works great, but it has a dead pixel right in the middle of the screen. It's small but it's annoying now that I've noticed it and lets face it, who wants to start getting dead pixels with their new phone.
I asked the person it says to contact on this letter with any problems and they said to return it to the store where it was won from (And I'm very far away from there since it's in Queensland) and they will start the repair procedure.
That's not really an option, it would be such a hassle to ship it back to the guy I bought it from and get him to do all the work. Plus it would take me a month to get my phone back between it being away for repair and then being sent back to be again.
I called Samsung and I have the option to send it to service centers in Sydney, but the guy from Samsung said it might not be worth it because it may have to be several pixels in order to be repaired/replaced.
I looked around and couldn't really find solid answers for mobile phone dead pixel policies.
Is it worth sending back or am I going to have to live with this?
It's a real disappointed, and although it's one pixel, this will say something about how Samsung cares about their customer and quality of product to me.
If I don't walk away happy, I won't be going Samsung again.
Anyway, to send it for repair or not too? Is Samsung going to care about one pixel? I don't want to do it, if it will be a waste of time.

Hmm... I don't know about samsung repair policy, but I think that for phone screens 1 dead pixel is enugh to be repaired. For monitors and TV there need to be more... more than 10 I think but for a phone... I really don't know, if the guy from Samsung says that it will not be replaced than it probobly won't. Try calling again and hope that another person will answer not the same guy and ask him/her about their return/replace policy, how many dead pixels need to be there on a PHONE screen. You should also specify that it's a super AMOLED screen and wich phone model it is.
Anyway, it's not only Samsung, every other phone manufactures are nearly the same.

i had a dead pixel on my old school omnia (i900) on the bottom left corner of my screen. I sent it to the samsung repair centre and they replaced the screen for me!
So good luck with your quest

The international standard for dead/bright pixels is from 3 to 6 dots, no matter what size screens, but companies have there own policies, I know hong kong samsung has 3 whether it's a phone or a screen on a TV/monitor, so i imagine it's the same around the world, like wise apple has a 0 dead pixel on the iphone, but 3-5 on notebooks to over 7-10 on desktop monitors (i think, seen it mention somewhere), although apple doesnt state it, it's just for staff and internal referrences.
correct me if i'm wrong.

To the OP,
Try this link: http://www.samsung.com/au/support/location/serviceLocator.do?page=SERVICE.LOCATION
When my antenna died, I popped in to my local repair centre and they had it fixed within 3 days, all on warranty. It may be worth calling them first if your nearest one is a long way.
Doing it this way means you can avoid going through the shop you bought it from and deal directly with Samsung (who don't care where you bought it, as long as it's in warranty).

Change to note 5?

Hi, so far my experience with the s6 edge plus is not so good. It overheats and sometimes is laggy. My friend who also bought the same model g928c from the same shop in UAE said his s6 edge plus broke because it overheated too much. I like the look and design though. If I sell my current s6 edge plus should I change to note 5 like my friend did? Or should I buy another working s6 edge plus? I can't return my current one because I live in the UK.

Never had any overheating or lag related to stock ROM so couldn't help you. I've heard the note tends to have more software lag due to specialized SPen programs and that the Edge+ is smoother. That's just hearsay though.

No heating here even after heavy gaming and never faced lag issues
Sent from my SM-G928G using XDA Free mobile app

Wrong thread buddy.........snapdragons across the street

Never felt mine get even close to hot?
Lag.. a little.. but that seems to be more because the apps keeps closing

Should I just sell my 64gb g928c and buy a dual sim 32gb g9287 or 32gb g928f?
Or note 5?

On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards

cyberz said:
On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards
Click to expand...
Click to collapse
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK

Not had 1 problem with heating and had no lag since I got phone on release. Best Samsung yet just a shame it looks like we not going to get much developing action. I lime flashing new roms and with this phone it ain't gonna happen anytime soon

hayat55 said:
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK
Click to expand...
Click to collapse
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland

Ryland Johnson said:
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland
Click to expand...
Click to collapse
I say get a squaretrade warranty and be done with it.

I have decided that i used my Note more than i thought, i thought that i didnt want the s-pen but it seems i miss it and used it more than i thought i did. I randomly find myself reaching for it and to no avail its not there lol. This is a grea fast phone with the best display on the market but im going back to a Note.

From where to buy S7 edge screen ?

Hello,
I know this is not the first thread about this problem. I've read a lot and I didn't find a solution for my problem.
In shorts: Dropped the phone on dog field of grass, unfortunately there was a rock and the screen is cracked.
I am in Alaska, for the summer and here the internet is really bad, that's why I am not wasting time anymore and making this thread. I contacted Samsung and they told me the replacement would cost around 180-250$ and they CAN NOT fix it because it is Internationally Unlocked version (I am from Bulgaria, Europe. And I am going home after 1 month). I contacted 2 companies in USA fixing screens, but they told me 350$.
So I am looking to buy a Samsung Galaxy S7 edge screen, but I do not know which source should I trust and I am begging for help. My idea is to get the screen cheaper and back in Bulgaria I will give it to be fixed cheaper.
Thank you previously !!!

Canadian here, I got a defective international s7 Edge. Need help/advice

I got a broken s7 edge with a defective LCD screen from a friend. There are no visible cracks/drops on the phone and the buttons seem to light up with sounds etc.
I walked into the Canadian Samsung official repair store (not authorized ones) and they said they don't service International phones and I should call 1800-SAMSUNG and should be getting a replacement since it is defective.
I called them after and they said international version is not covered at all in Canada. I asked if where I can ship it to them, they said it doesn't matter.
Is there anything I can do to repair this phone with Samsung or get it replaced?

re: broken phone
r3dcomet said:
I got a broken s7 edge with a defective LCD screen from a friend. There are no visible cracks/drops on the phone and the buttons seem to light up with sounds etc.
I walked into the Canadian Samsung official repair store (not authorized ones) and they said they don't service International phones and I should call 1800-SAMSUNG and should be getting a replacement since it is defective.
I called them after and they said international version is not covered at all in Canada. I asked if where I can ship it to them, they said it doesn't matter.
Is there anything I can do to repair this phone with Samsung or get it replaced?
Click to expand...
Click to collapse
Instead getting you to run circles or jump hoops
I will be honest with you and tell you that there
is no way to get samsung to repair or to replace
your phone.
You need to go to an authorized samsung repair
shop locally or an online samsung repair service
and pay to have them repair your phone.
If I were you I would start googling to find one
if I wanted to keep and use the phone. LOL
Good luck,
Have a great day

thanks
Misterjunky said:
Instead getting you to run circles or jump hoops
I will be honest with you and tell you that there
is no way to get samsung to repair or to replace
your phone.
You need to go to an authorized samsung repair
shop locally or an online samsung repair service
and pay to have them repair your phone.
If I were you I would start googling to find one
if I wanted to keep and use the phone. LOL
Good luck,
Have a great day
Click to expand...
Click to collapse
Thank you for replying. How much would this be to repair the screen? Since a new phone is around $1000 CAD i am not sure if it is worth it do pay for the repair

I live in Canada and have a Canadian version. Just to order a screen assembly is $300 CAD or more. You are probably looking at a $400 or $500 repair. Look around but I think that is pretty average. Also, you might not want to test the water resistance after the repair. Forging in how much you paid you might want to try and get a couple hundred out of it on Kijiji and put that towards a new phone.

You're better off ordering the parts online and fixing it yourself or going to a repair shop
Sent from my SM-G935W8 using Tapatalk

Is it bad to use fake replacement parts than originals?

I have a cracked screen on my s7 edge and need it replaced, the touch panel and lcd screen is fine just the glass needs replacing. Been calling alot of places and the prices range alot. A couple places have a real good price but said the screen is a fake not genuine but they have good reviews from the public. The genuine parts are soooooooo expensive but I cant trust them because they are local mobile shops not a samsung shop so do I take the gamble or not on them?
I cant take it to samsung because I bought my phone overseas and didnt know stupid samsung have a policy only repair from the country of original you bought it, so so dumb I was willing to pay them anyway to fix it whats the difference take the money so have to resort to local mom and pop shops in my city. So just wanted to know if anyone has replaced screens with fakes and if any issues, as long as the touch works just as well and they dont mess up my screen resolution or colours which i doubt they will I think I should be ok right?

Go with only glass replacement. Its just glass...
I've never seen not genuine lcd for s7 edge
New lcd cost about 400$, glass about 130$ in my country, so its simple math

awesome thanks, the glass samsung said on the phone was $220 but in person they wanted 340 but couldnt do it when they realised I have the international model so they turned me back. Everywhere else I ask cheapest glass I can find was 260 and most expensive was 500 which is crazy just for that. Guess youre right its just glass best bet to go with it than spend wasted money. The places with "genuine" parts want 360 and again iffy if they are real or not