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I'm on my 4th Hero now. This one has hot pixels. There's quite a number of them, probably more than my initial estimate of 15.
This gets convoluted now so bear with me. Of those pixels I would say that I see about 6 of them when watching tv in bed at night with my glasses off when the screen is displaying very dark colours. I'm pretty short sighted and put the phone really close to my face to watch stuff. In normal day to day use I don't see them. I might even have difficulty showing you anything but the two worst ones. Even those would require me to bring up a black screen to contrast with. And they're not in the middle of the screen.
Despite these pixels, of the 4 Hero's I've had this is the best one I've had. My last one had a bigger pixel problem, while there were fewer problem pixels they were more noticeable and right in the middle of the screen.
I contacted HTC about it by email and they said to contact them about a repair. I rang them just now to ask about it and the guy on the phone said they could not guarantee no hot pixels after repair and that he thought the best thing to do was get another replacement, he also said that he thought I'd probably get a refurbished phone as opposed to mine being fixed if HTC did it. He said that a new phone is always the best option.
If I could go to a store and swap it then that would be great. But I can't and Orange insist on couriering me a phone over. This means I can't check the phone before giving my old one back. I tried to do this last time and the courier flat out refused to give me the replacement before I had given him the old one. Apparently he had someone take the new phone and then slam the door in his face, meaning they had both phones!
Anyway, If I knew I'd get a better phone, I'd be happy to go for either replacement by Orange or repair by HTC. As it is I feel that the odds are stacked against me (this is my 4th, remember) and that I should maybe just be accepting of what I've got.
For anyone who'd bullishly just demand a replacement until they got a perfect phone I'd suggest that you consider that Orange aren't going to keep replacing the phone and that HTC's man said that they wouldn't guarantee a defect free phone. This could go on forever. Looking at this forum it seems that there are enough hardware problems for my problem to be relatively insignificant. Everything else is fine.
So yeah, what would you do? To sum up: Minor persistent annoyance vs potential for greater annoyance.
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Can't find any pixel issues on mine. And would have it replaced if there were
, as I did with the Tocco a year ago.
Bought mine straight from HTC though.
kam187 said:
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Click to expand...
Click to collapse
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Well... Number five is due tomorrow. Pray for me guys.
Hero number 4 from Mobliefun is due this week and in the interim I have ordered another from Devicewire. I'll have 2 to choose from, so I'll end up sending back either, or both.
Shame I have to go to these lengths just to get a defect free device but to these lengths I shall go.
Dead pixels
Every brand as a dead pixels policy. What HTC's? Some other member posted it at: http://forum.xda-developers.com/showthread.php?p=2909106
a) three dead pixels anywhere on the screen or
b) two continuous dead pixels
If that's the case, you just need to send the phone back and get a new one. If it takes the 6th phone...just ask for a refund and buy it elsewhere. This reminds me of my 1st HDD I bought...the store replaced it for 5 times only to find out that the entire box was filled with damaged HDD's.
What I want to know is what exactly is the problem with the manufacturing process on these handsets? If you get a good one, it's amazing but how few and far between are they?
Dead pixels, gaps etc... you shouldn't be getting that on a high end device.
The last time I had problems like this was dust under the screen on my SE P800!
tatwamasi said:
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
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Click to collapse
The whole transaction is for the contract AND phone. Efectively you have not received a working phone yet. They have replaced it and replaced it. The 7 days deadline doesnt really apply here. The goods they supplied were faulty and you have full legal rights to ask for a replacement, use your waranty, or ask for a total refund for upto 2 years in fact in the EU.. and 6 years in the UK.
The crucial point is the goods were defective at the point of sale.
I'm fairly certain that the contract doesn't include the handset which is why the people who recently got out of their Orange contracts early didn't have to return their handsets. Thanks all the same though.
It definitely is. The people who got out of their contract took advantage of the terms and conditions/law regarding contracts, and the changing/breach of that contract.
Yeah it definatly includes the handset.
The reason they were allowed to keep their handset was because of the terms of the contract. It was set that way because after purchase the handset belongs to you regardless of the contract term. Its legally dificult for them to tie the contract month by month to the handset because then it would become a kind of lease/purchase asset. This is also the reason why you can request a FREE unlock code after the first x months. The fee is just an admin charge, they're not actually alowed to charge you for the unlock code itself.
Anyway I'm not saying you _should_ send it all back, but that you _can_ if you want to.
It must be a faulty batch. I have only ever had 1 dead pixel on an HTC phone before, the original I-Mate Jam, and Expansys sent me a replacement immediately I mentioned it.
I got my second Hero yesterday (dropped my first in a coffee, dont ask..) and thankfully both of them were defect free. White, unbranded, no screen gap, build quality or LED issues.
Of course, I got mine as an import here in Hong Kong, so the sourcing batch is likely to be very different from Expanys UK or any UK Telco.
Bottom line as other people have said is that the phone does not work as advertised, it is not defect free. You wouldnt accept a new car or CD Player with a big scratch down the side. This is just the same, except worse, as the screen is not just aesthetics, but an integral part of the experience.
Get it replaced until it is right.
Huge pain, I know, and so frustrating.. I really sympathise.
2 hot pixels, gap above the screen and new for phone number 5: backlight bleed at the edges of the screen.
Go HTC!
Send it back mate. Consider buying outright or switching provider at least, that batch is goosed for sure.
I'm awaiting my 4th, should be here in the next couple hours.
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
If any sub standard handsets are making it in to the hands of consumers any company worth its salt should be concerned and by the same token be prepared to do something about it.
It may be worth highlighting the fact that they are receiving some bad press on a very reputable forum within the smartphone community as nothing travels faster than word of mouth!
Just got my 4th. I have 1 hot pixel which actually may be a speck of dust, it's hard to tell., but it's practically invisible. Also have a screen gap- the tiny variety which isn't noticeable until you get a bright light reflecting off that copper component at the right angle.
Still not perfect but I'll wait and see what the other one I'm waiting for is like. I'll keep the best one. I'm starting to wonder if almost the whole UK batch is dodgy...
To those who have perfect (white sim-free) handsets please tell me where you got them?
crash_194 said:
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
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Click to collapse
I'd love to, anyone know how to address them? There's no point contacting the phone numbers or support addresses on their website as the guys there have no power to do anything but say "why not try resetting your phone? If that doesn't work, return it to Orange or we can repair it for you"
Ha! Now that I examine Hero number 4 in the evening out of bright sunlight, the screen is splattered with dust or stuck pixels. There is also light bleeding out from the screen gap.
Hero number 5 soon...
I'm getting pretty pissed off. What's most annoying is that I'll send back 100 Heros before I settle for a different handset!
How come you guys are on your 4th and 5th handsets? It soley down to the dead pixels? I had 2 and neither had any dead pixels
Hello,
I recently bought a Desire HD, because my Hero's screen got unresponsive, because of a hardware fault of the screen.
I had a real nightmare with my Hero with the repair center. I had to send it 3 times to them in order to actually accept the problems and to partly fix it. About 2 months after I got it back from this almost 2 months horror the screen became unresponsive and I had to ditch my beloved Hero.
I decided to give HTC one more chance and bought a Desire HD and I was really happy with the device until yesterday when I found out that I have a dead/black pixel on the upper left side (left side of the HTC weather and time widget).
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
I really like this phone and I decided not to get a Samsung Nexus S. But now I have to say that I am more than disappointed that I didn't.
I called my dealer and he said that he can only exchange the device within 7 days of purchase and that I have to send it to the repair center. I'm so frustrated right now that I am really playing with the idea of selling my Desire HD and get any other phone except an HTC.
If someone can help me, I would be more than happy, because I don't know what I can do anymore.
Thank you in advance!
Cheers!
Best way to remove dead pixels (this might be difficult due to the uni body design) is to take apart the phone leaving the SLCD bare and lightly (I normally use a cotton bud to avoid finger prints and avoid excess pressure) massage the effected area.
Attempt this when powered off first, if that unsuccessful do so when powered on (Boot cycle if necessary).
-Source:
Works in the laptop repair industry.
wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
Most phones have a zero dead pixel warranty just check htcs policy on dead pixels then rma it you should receive a new unit
Alternatively if HTC do have a zero dead pixel policy then kick up a stink to the store manager that according to HTC the manufacturer its faulty and unfit for sale. Complain enough you will be surprised what happens
Sent from my Desire HD using XDA App
Ok, thanks for the swift response.
If I take the phone apart I'll lose my warranty right?
I purchased the phone on 07.12.2010 and I never took any of those apart.
To be honest I'm a bit afraid I might screw up ending with a broken/inoperable device.
Do I also need any special tools to do that? And if yes how much do I have to pay for those?
I really don't want to sell my Desire HD so I am open for any suggestions.
Thanks.
P.S.: What do you think of those pixel repair programs on the market? Are they actually working at all?
Edit: Thanks for the hint, I'll check out their policy asap. I already called my dealer and wait for his call back. I will definitely "kick his ass" when he tries to bulls*it me. Thanks!
I have a dead/stick pixel too. I got it quite a while back and i even made a thread about it here. It was a real annoyance for me but now i just learned to live with it. Mine is right at the bottom center of the screen. I really don't have the patience to send it back to england for repair, and i don't have any confidence in taking it apart so i'll just have to live with it :/
I also tried that Jscreenfix app as well and it did nothing. I really doubt the success rate of those type of apps because my laptop has a dead/stuck pixel too and running a program like jscreenfix did nothing on my laptop either.
Yeah, I've read your topic and I tried to live with it too, but my device is like brand new and I paid a lot of money for it so I see no argument for accepting a faulty part tbh. I didn't buy it from a carrier it's unlocked and has no branding at all.
It's like my company/boss pays me for 1 day less a month just because his pc was broken on that day.
I also don't have any patience at all with the european service center anymore. The experience I made with my Hero was so horrible you can't imagine. I don't wish this even to my worst foe.
I also doubt the success of those apps, but I gave it a try so I can't say that I didn't try as much as possible.
i was just like you dude. bought it unlocked sim free no carrier, and only a few days after owning it the problem showed up. Its a real shame that LCD's suffer from this type of fault.
Yeah and I just called HTC to find out what their policy is, but the guy on the hotline told me that I got blablabla days where I can exchange it and after it I have to send it in for repair.
I'm so pissed now that I'm going to literally kill my dealer on the phone when he calls me back.
Glad I could help and thanks for the "Thank".
Unfortunately the Desire HD is a troublesome device to take apart and I wouldn't recommend doing so unless you have a through understanding of electronics and Uni-body casing, if you do plan on going ahead then your best bet would be to look at this:
http://www.htcphones.net/htc-evo-4g-teardown/
this is an similar phone to the Desire HD that uses a similar layout but different components, a full Desire HD tear down from a reputable website isn't available at this moment.
Depending on the warranty of your device then it may breach the warranty.
The best way to check if it breaches your warranty is to ask the manufacturer about the "conditions of the warranty" or not to break any Warranty Stickers.
As for returning the product, you probably have a better chance in saying the phone doesn't meet the aspect of quality you though it would, your more likely to get a return that way because the dealer isn't taking back a faulty product (Its unlikely they will check the product).
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
LittleMerc said:
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
Click to expand...
Click to collapse
If you bought it over the phone or online and are in the UK then you can return it within 7 days for a refund if it is faulty or not. Distance selling rules cover this option.
As for stuck pixels my understanding is that HTC policy is "any three pixels" or "any two joined pixels".
When buying a phone, we often skip the step by step test because we are too eager for the phone that we expect long. Examine the steps necessary minimum:
* LCD Screen
- You for startup phone, startup screen is white color. You look at the different angles to see what is not normal ?
- When the phone was running, you turn on the camera application. You use hand lens cover>>> screen is black. You can observe different colored pixels that do not? if it occurs, it is dead pixels
*Speakers and external speakers (Make a call, listening to music at a volume level to maximum)
*Wireless connections and to try a few sites....
*Squeeze the cover slightly to see if sure?
*..................
Hopefully my experience was helpful for you and sorry for my poor English
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
I also have one dead pixel mid-right colored green. When I first got it i checked well and it was not there. After a few days it is there.
I bought mine during my business trip to Hong Kong. I went to the shop and asked my dealer to change vthe unit but they said there should be at least four dead pixels in order to change within 7 days. Also they told me to call the htc office but it was weekend and i will be leaving HK on the folllowing monday. so I had no chance but to live with it. I will send an email to Htc to check what they will say.
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
To add my 2 cents, when ever i have some kind of issue, i will always make it over the top and add some juicy details when calling any company. For example i will say that my screen starts to loose colors after being on for more then an hour. I know it's not good in a sense, but when something costs 500+ euro, it should work fine for more then few month. In 10 or so years, my stuff was always replaced with a brand new one.
Regards.
Tezray said:
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
This is insurance fraud, its illegal, classed as theft and is causing insurance premiums to raise for the hardworking Joe who legitimately pays for his insurance.
Lankius Maximus said:
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
Click to expand...
Click to collapse
Glad to hear jscreenfix helped your problem but...
DaMastachief said:
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
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Click to collapse
Hello Folks,
sorry for not being able to answer quicker, but I came back late from work and couldn't access the site due to overload until now.
My dealer called me back and I explained everything to him and also told him that I won't send it in for repair again as I had a nightmare with him already with my Hero. He spoke to his boss, called me back and told me that they will make an exemption and change my phone. I am getting a brand new one, I am really excited and very happy and satisfied.
On the other hand I hope that this pixel issue won't happen again.
Lucky me I always keep everything in the package and take care about my gadgets very nicely. I already did a reset, cleaned it and put everything in order into the package like I got it.
I also don't do any insurance fraud and I am also exaggerating on the phone, but tbh honest guys: You can say whatever you want and try whatever is possible, but those guys at the HTC hotline don't give jack **** about your problems. Their answer is always the same and their flexibility in terms of problem solving is literally zero.
About that JScreenFix, I think it might work with stuck/coloured pixels. But dead black pixels can't be repaired with it. The program seems to cycle and cycle through all colours and tries to somehow calibrate the screen/pixels again. But dead pixels seem to be dead. At least that's what I can say about trying it and another application from the market.
But I will definitely check my phone very closely tomorrow upon receipt and will also do this in the future, because it takes like 1% of the time I need compared to waiting in line at any hotline.
Thanks again for all the hints and also for the link how to take it apart. Tbh I got a bit too much respect to do this and also because my phone is 14 days old and got 11,5 months warranty.
Wish me luck that the new one will be flawless and without any problems.
Cheers!
After reading this thread I decided to look and found one , it is purple so does that mean Jscreenfix should hopefully work?
Jscreenfix is absolutely bullsh*t in my opinion. Mine is definitely 2 stuck pixels as they are coloured red and blue, not black... But running it for more than an hour and not helping really makes my hopes dashed...
Hello, I'm aware Samsung's Customer Service UK is awful from people in the Galaxy S2 forums, On Thursday I sent away my Galaxy i9300 (undamaged) to Samsung's service centre (I believe it was regenersis contracted by Samsung) The original fault on my phone was a Charging problem, it would stop charging (stuck at a percentage) and took 6+ hours to charge fully. Samsung sent me a freepost jiffy bag and asked my to send away the battery with my S3 as well so i put the battery in the bay with the phone and sent it away still no damage from this point and still switched on and functioned perfect accept the charging problem.
I then received a letter in the post claiming they couldn't repair the phone because it was out of Manufacturers warranty because of physical damage and wanted 35.10GBP for repairs to the Battery terminals on the phone, but I refused to pay and they sent my S3 back to me. But to my surprise I go to put the battery in the phone and I see that on of the pins have been bent and twisted which was not the condition I sent it off in. I phoned Samsung yet again about this and denied responsibility again and said the fully trust what the engineers are saying. I phoned the Repair Centre and they said they inspect the phone before they do any repairs to it and the picture show the pin was bent and damaged. (I believe the engineer damaged it and then took the pictures)
What can I do? Samsung just send me in an infinite loop to talk to the Repair centre then the Repair Centre just tell me to talk to Samsung. They are accepting no responsibility. How can I take this any further?
I'm in the UK.
Thank you.
If you are on contract the network should sort this for you.
sue them.
and don't ask questions in General
deakodude said:
If you are on contract the network should sort this for you.
Click to expand...
Click to collapse
I bought this from buymobilephones.net on a contract with T-mobile. But they aren't to blame, it's Samsung's Bad Customer service. Can I complain to them?
Unless you can prove them wrong, you're sh*t out of luck, I'm afraid. Next time you're going to debs something in, take a photo of it (with timestamp) what it looks like before you send it in so you have counter proof.
Sent from my GT-I9300 using Tapatalk 2
Theshawty said:
Unless you can prove them wrong, you're sh*t out of luck, I'm afraid. Next time you're going to debs something in, take a photo of it (with timestamp) what it looks like before you send it in so you have counter proof.
Sent from my GT-I9300 using Tapatalk 2
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Click to collapse
Yes, But it's the first time i've ever had to send any Samsung Device to Service, ever. Never expected for some hooligan Engineer to be damaging my phone. Next time I will always photograph it head to toe. But have I exhausted my options with this? Why would they damage my phone?
you can still file a complaint
Jekle_Ace said:
Yes, But it's the first time i've ever had to send any Samsung Device to Service, ever. Never expected for some hooligan Engineer to be damaging my phone. Next time I will always photograph it head to toe. But have I exhausted my options with this? Why would they damage my phone?
Click to expand...
Click to collapse
The engineer damaged or and does not want to take responsibility so puts the blame on you.
I suggest you file a complaint or sue them in civil court.
Sent from my GT-I9300 using Tapatalk 2
Glebun said:
you can still file a complaint
Click to expand...
Click to collapse
Samsung don't care. Apple would of been an easier choice, there Customer Service is impeccable. Just puts a sour taste in your mouth about who you purchase your next phone from?
Deleted.
Well, customer care is also something you have to pay for. Hopefully I won´t have to have my phone repaired.
Samsung Damaged Phone Repair - Choosing a third party service center is better
HTML:
<h1>Samsung Galaxy Note ii / 2 / Galaxy Damaged Phone Repairs - Why it's Smarter to use a third party Service Center </h1>
Third party service center repair shops in the USA are more reliable, much quicker, and less likely to waste your time with Samsung Galaxy S3 / S2 / Siii / or Galaxy Note 2 repairs. The Samsung phone repair needs to be done by a qualified mobile electronics commissioned individual and I use XpressFix Smartphone Repair in Orlando.
Jekle_Ace said:
Hello, I'm aware Samsung's Customer Service UK is awful from people in the Galaxy S2 forums, On Thursday I sent away my Galaxy i9300 (undamaged) to Samsung's service centre (I believe it was regenersis contracted by Samsung) The original fault on my phone was a Charging problem, it would stop charging (stuck at a percentage) and took 6+ hours to charge fully. Samsung sent me a freepost jiffy bag and asked my to send away the battery with my S3 as well so i put the battery in the bay with the phone and sent it away still no damage from this point and still switched on and functioned perfect accept the charging problem.
I then received a letter in the post claiming they couldn't repair the phone because it was out of Manufacturers warranty because of physical damage and wanted 35.10GBP for repairs to the Battery terminals on the phone, but I refused to pay and they sent my S3 back to me. But to my surprise I go to put the battery in the phone and I see that on of the pins have been bent and twisted which was not the condition I sent it off in. I phoned Samsung yet again about this and denied responsibility again and said the fully trust what the engineers are saying. I phoned the Repair Centre and they said they inspect the phone before they do any repairs to it and the picture show the pin was bent and damaged. (I believe the engineer damaged it and then took the pictures)
What can I do? Samsung just send me in an infinite loop to talk to the Repair centre then the Repair Centre just tell me to talk to Samsung. They are accepting no responsibility. How can I take this any further?
I'm in the UK.
Thank you.
Click to expand...
Click to collapse
Send it to http://www.freesamsungrepairs.com in Bicester. Ask for Dean and they'll take care of you.
Not only in UK Or USA, Samsung has horrible service and I recently got to taste that for an Unbranded I9300 here in India.
The bezel color came off suddenly and it was a few months old. Reported back to CEO desk, where they took 15 days in delaying and giving me 1 day more needed clauses.
Then I finally got back a call from them telling me , your handset has just crossed 6 months and you cant get the bezel changed FOC. I needed to pay Rs.7000 for that.
I denied, so in vindictive nature, they returned me the phone with my speakers changed, and then the speakers were fully broken.
Again reported back to CEO desk, where my handset was again taken back at a diff service center and returned back yesterday with speakers changed.
Long Live SHAMESUNG .
This would probably be my last product, as this company just sells products but doesnt provide service to customers.
Add Canada to the list.
Months ago I sent my phone in during warranty within the first year of purchase because the USB charging port was screwed up naturally (what a nightmare). This was a terrible design, and if I knew Id need a repair after purchase I would not of purchased the phone. I got it back from repair then and the USB port went again within 4 months, this time out of warranty I blew a gasket because it should never of broke the first time, and for it to break again was that the fault of the repair shop or the design of the actual phone using the USB port? Anyways... This was my second time sending it in for the USB port then I recieved it back damaged. Before I sent it in the second time for the USB issue, I made it clear with Samsung, if it is the exact same problem again, I want another phone, I am not going to replace this part every few months, they somewhat agreed to assess my phone. I explained I didnt want it repaired by the same shop, they agreed and I also made clear with them I wanted them personally to do the work at their location to find out if this is some sort of ongoing problem with the phone. I did not want another third party to just keep replacing the parts in the phone, if something breaks twice on its own, there is a reason with the design. Samsung made me believe that it was going to be dealt with the best way possible, and even my Phone Carrier was made aware of this and totally felt the phone was going to be assessed by Samsung and not just fixed again by a same third party company. My carrier has been informed of the nightmares I've been going through with all of this.
So as the story goes...
Got my phone back from repair last week. Went to post office picked it up, opened up the package anxious to get back on my phone and make sure it works, so I open the package before leaving the post office parking lot, and when I opened it, it doesn't even look like my phone, but it is!! Phone looked terrible marked up and abused looking. I immediatly opened the work order / paper inside and found a different third party company did the repair again (same parts as the first time) and that it was "authorized". On the paper it declares the same damage of my phone as I had recieved it from them, not as I sent it though!!! (I properly wrapped it in bubbled wrap bigtime, then put it in a bigger box packed with paper, there was no way any damage could be done to it whatsoever).
On the work order paper I recieved it claims I must call the third party company (not Samsung) within 24hrs to dispute any issues. At that very moment I was so pissed, not only was my phone a disgrace, but I suddenly had to call a third party? What the hell?? I sent it to Samsung!!!!
I got on the phone with Samsung immediatly in the parking lot explaining to Samsung I was disgusted and wanted something done about my phone immediatly. I told them I did not want to go home from the post office without mailing them the phone back. They asked me if I called the third party shop, I said "No! I didnt send them my phone, I sent Samsung my phone! I am not going to get into a squabble or hold anyone else but Samsung responsible for this issue!" They understood me well... They told me to go home with the phone and take photos and send them to their ECR department, and they would have a response within 48hrs. So I did...
Went home took photos of the phone and sent them to Samsung ECR department, 24hrs later I confirmed by calling them that they received the photos and that it was being worked on. They claimed they couldnt find the photos, so I forwarded them the same email I sent with photos attached for a second time. (Which they did recieve in my records the first time they were sent). They told me they needed a day or so... So I called them the next day, told me to call again in another day, called them the next day, waited 25mins on hold then they come on and tell me I have to wait another 4 days because it was a friday of a long weekend.... Maddening!!! Here I am a company owner with no smartphone being put off more and more... I need my phone!!! It is a big part of my day to day life with so much going on.
So I wait 4 days, call them mid day of the business day. They tell me they escalated things to a higher level (whichever/whoever that is) and I must call them in another 24-48hrs after they talk to the repair department... I said "What the hell??? You had last week to do all of this, why is this not already done???" ... Samsung ECR replied "Oh sorry sir I will email them right now and get a report on this phone repair from the repair shop"... So he sent an email request and the third party company replied back "The phone was damaged when we recieved it, we sent it to the consumer fixed the way we recieved it." So then I got upset, I requested to have this investigated further by someone senior because I am pissed off, and fully informed them my carrier was following up with me on how this issue is resolved for their own records.
They told me to call them again in another 24-48hrs. That is where I am at now.
I am disgraced to be treated this way, I have $6000 worth of Samsung Electronics never had a problem with any of it, and this happens with 1 item. If I had any idea how their customer support / warranty dept and ECR was, I would of likely reconsidered my purchases, but I just loved my phone when it worked .
ECR department is under staffed taking forever on hold, and there should definately be a "higher up" that someone can contact if ECR is mismanaged or not doing things right. When I asked to talk to someone higher up, they said "There is noone you can talk to higher up".
$700 Samsung Phone USB Port Breaks 9 Months after Purchase.
$700 Samsung Phone has same USB Port Issues Repaired TWICE (last time 4 months after repair)
$700 Samsung Phone gets sent back from repair to consumer unidentifyable. I would not of recognized it as my phone.
5 Hours on the phone minimum fighting for phone with Samsung. Loss of time when I should of been working too!
$700 Samsung Phone Owner Left in the dark, disgusted, and pissed off.
My last words to Samsung was they better straighten this mess up within 48hrs or I am going to go purchase a new phone, disgusted with this rollercoaster ride they have taken me on for something they are liable of in the first place. My carrier is being fully informed of this terrible ordeal as it unfolds at their main office and kept in their records.
Lets face it, little people like us don't threaten a businesses existence.
I once got a D-Link wifi dongle, the range was a complete and utter lie, (was 1/4th what they were claiming), additionally I was dealing with their slow support. By the end of it, it exceeded the two weeks warranty. Chinese companies are far more reliable than crappy western ones.
In the 15 Years I've been in business dealing with thousands of businesses, I've never in my life dealt with an unorganized incompetent mess such as the Samsung ECR department, and they tell me there is nobody higher up that oversees their work. I requested multiple times to deal with someone of a higher level than ecr and was refused. I had a complaint about the Canadian ECR Department and their management and way of dealing with clients.
The people I dealt with in Canada, seemed like gangsters, I was disgusted in their business practise.
My last resort will likely be filing in small claims court, I have exhausted all reasonable methods.
I loved their products but their problems over the past few months dealing with their customer care have made me hate them.
I live in the UK and have had to use samsung warranty twice, on both occasions my phone was unlocked and rooted and both times they fixed my phone and returned them to me, one with a new motherboard SGS3 and the other a Samsung Nexus S which they returned fixed and with the bootloader unlocked. I suppose it all depends on your local warranty centre. It didn't happen over night but I understood that they didn't just have my phone to repair.
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
bbmaster123 said:
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
Click to expand...
Click to collapse
Well u are not in USA. I had couple of devices with this deffect fixed under warranty even when warranty was expired. Call the consumer support number in your country and talk to them and tell them u have done your homework and this is a well known deffect and it should be taken care by them. Or wait maybe they will call.I never deal with carriers in this situation s call directly the manufacturer. Good luck.
Well, its been a while now, and it looks like I may have to send the phone to HTC since Bell are a bunch of ********. I eventually got a call, but it wasn't from the repair center, it was from USA's tech support, and the gentleman told me he had no idea what was going on, and that he couldn't help me at all, nor could he offer any type of recourse, or contact information for someone that may be able to help. I am very displeased as you can probably see. Anyway, I wrote HTC a letter complaining about their service. Here's what I wrote to them for your amusment:
Hello,
I recently sent my phone in to repair it's camera that wasn't working correctly. I was denied the repair, citing physical damage (I have documentation from the Bell store stating otherwise) and the device has now been marked down to be shipped back without the repair, when I did not give my consent, nor talk to anyone who had any bit of control over the repair process. I am very displeased at the service that has been given to me, as well I do not appreciate being lied to, or cheated out of the repair I am entitled to.(the phone's camera issue is a widely documented factory defect, just search Google or call HTC about the m7 pink camera issue). As well, I am appalled at how Bell has tried its hardest to evade my asking for help, instead pointing fingers at other divisions of the company and telling me to go talk to them. And finally, I would have liked to call the repair center, or visit the facility directly as I understand it is fairly close to me, but the information I have been seeking was kept secret from me. If you listen to the recording of the support call I made last week, you will hear the agent telling me that the company actively tries to withold this information.
I WANT MY PHONE REPAIRED. Not returned defective. If my phone is returned defective, you can be sure I will not renew my contract with Bell, ever.
Brandon Benyacar
I can only hope they read this letter sooner than later. Anyway, that's my repair experience so far. Lesson learned: Don't by a phone right away, let a few months go by and see if any major problems turn up. also, note to self: Buy extended warranty.
I may post one more time if anything else worth sharing happens. Have a good day everyone!
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
PandorasNL said:
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
Click to expand...
Click to collapse
Glad to hear everything worked out for you. I contacted HTC a few days back and explained what happened and they said they would be happy to repair my phone at no cost, and agreed with me about Bell's repair process being all sleazy. I just need to wait until my phone gets shipped back from Bell's repair center first.
I think I read somewhere that sometimes HTC will put in a higher quality camera module. do you notice the picture being better than the original? (before the purple tint started)
I really don't want my phone to be swapped for an m8, I like the m7 better. slightly smaller, capacitive buttons, and a more symmetrical speaker grille. Not to mention its super easy to s-off. though I might not mind if they give me an M9! HAHA
well, its been about a month, and after much trouble, I finally got my phone fixed. See, When I got my phone back from Bell, HTC told me to ship my phone to a company called Futuretel, located about 15 minutes from where I live. I shipped it, and a few days later, received an email claiming that the repair would not be covered under warranty, and would cost me $226. they also have a policy that requires them to replace both the camera, and the motherboard at the same time, hence the price.
Their first claim was that my H-Boot date on the bootloader screen tells them that my phone had been tampered with. I did install custom firmware, but I flashed it back to stock, with the date showing January 29 2014, before I even bought the phone(not that they would know that) so I called them out on their claim. Then, they disregarded that claim, and now stated that since was that since my phone was S-Off, I was not entitled to a repair. Everything else on the phone was stock, bootloader locked, tampered flag removed and status showing locked.
talking directly to Futuretel was futile, so I called HTC and explained how refusing a defective hardware warranty because of S-Off is like ford refusing to replace your faulty transmission because you changed your headlights. The two are completely unrelated (unless your mechanic REALLY sucks I supposed). They agreed, but still wouldn't fix my phone.
My father, who isn't really a lawyer, but knows quite a lot for an average guy, wrote up a legal document for me to sue HTC. This isn't his first lawsuit, so he knew exactly how to write it up properly and file it into small claims court. I sent a copy over to HTC, and the next day, they offered to pay for the repair. It probably just wasn't worth it for them to fight it, so they gave in.
I also let HTC know of all the horrible reviews and complaints of this repair facility, with many of the stories online ending in either ridiculous repair costs, refusal of repairs for stupid reasons, or devices being returned with additional damage. HTC said they would do an investigation on this facility. that being said, Futurtel repaired my phone in 2 days time, and returned it in the same condition it left (actually, slightly better condition, my power button was losing its black paint, and they replaced it. small, but good attention to detail).
I powered up the phone to 5.0.2, and firmware version 7.17.666.7 which I believe is the newest version (a google search produced no results). They also replaced my mainboard, so everything was stock, and I had a new IMEI. tested out the camera, and its a night and day difference. Now my pics look the way they were meant to look. Once again, I am a happy customer.
I hope my experience inspires others to fight back, know your rights, and don't take no for an answer. I would love to hear other people's success and failure stories, especially ones pertaining to this pink camera issue.
Now onto installing insertcoin's sense 5.5 ROM. I just like it better than sense 6!
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
santhoshr said:
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
Click to expand...
Click to collapse
Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
Semseddin said:
Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
Click to expand...
Click to collapse
the flash helps(thank god its even there), but still, video in low light is practically unusable.
It's not acceptable that HTC can get get away with this(though I found it had more to do with the repair facilities), and you should fight it if you've got the time, especially now that they have introduced that "oops protection" this for the M9. If they can replace an M9 at no charge for dropping your phone onto concrete, then they should at least be able to fix their own factory defect. Even if its out-of-warranty. Its what I believe is fair.
by the way, after they fix, not only are the pictures not pink, but they're less grainy now, and they're not washed out.
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
anilkapoor9 said:
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
Click to expand...
Click to collapse
Do you really think our phones are designed to withstand below zero temperatures? This is a terrible idea which is most likely only a temporary fix (if your phone survives it).
While not a true "fix" I just edit the effected pictures and add an effect to them. 2 of the effects work well to remove the purple haze in pictures (depending on the picture each effect works better than the other). Not perfect, I understand, but they come out looking quite good.
Hello people,
If you are thinking about getting any OnePlus product,especially the new OnePlus one or two, please read this before you jump the gun and spend your hard earned cash.I will share my ownership experience with you so that you don't do the same mistake of buying OnePlus as I did.I am attaching the email that I sent to them after my phone gone bad
“Hello OnePlus,
My name is Rajesh Bhuin, a proud owner of Oneplus One 64 GB until one day when the speakers of my
phone stopped working all of a sudden. I searched through your forum and most people told me that it was probably a faulty speaker which is quite common for OnePlus one. So I took my phone to Service Center which is a good 300 Km away from where I live. Upon inspecting my phone, the service guy told me that the fault is with the motherboard and not with the speakers. And the probable reason is due to water damage as the water indicator sticker had become red. So my warranty is now void and it will cost around Rs. 19000 to change the motherboard. I assured him that I have NOT exposed my phone to water by any means.
So after further throughout inspection he told me that there were absolutely no other traces of water inside the phone and the sticker
had changed its color probably because of vapor condensation insidethe phone. He also suggested me to write to you about the issue as itwas not any way my fault.
So I request you to please look in this matter so that my phone can beserviced and I can get the remaining warranty back. You can confirmthe matter from the service guy,I have provided his email id with his permission. Also please let me know if you need any further details.
RegardsRajesh Bhuin
DETAILS:
Model : Oneplus One 64 GB, Sandstone Black
Date of Purchase - 12-04-2015
IMEI – 8658000********
Service Centre Name – TOUCH
Address - 20-H, Park Street, Kolkata-700016, West Bengal
Phone no - 033-44026291
Service Engineer - Gaurav Dey, email id -
Date of Servicing - 24th July
Service Request Number - JS15072400496”
After two days a Oneplus representative the called me. I explained him the situation. I also told him I am willing to pay the sum if they could only change the affected part. He told me that they will look into the matter and will get back to me.The very next day he called me again and told me that they couldn't do anything as the sticker turned red even if the phone was never exposed to any liquid.Also the phone can not be repaired without changing the motherboard!
Well now you know that is how they treat their customers. They say there are always compromises when buying a cheap product.I guess for one plus this is the compromise "NO WARRANTY SERVICE " even though it is not exactly cheap.On paper their product might look good but this is the built quality you get. A flagship grade phone which gets damaged for no reason!. And even if it gets damaged you can not just repair it, you have to buy a new phone. This can happen to you too!Think about it before you buy it.
Thanks for reading.
i just buy its
Dude,this probably will surprise you,but this sh*t happens to "famous" iPhone and Samsung and LG and any other expensive and superb brand too,one to the million but surely happens. You just had a bad luck with the device thats all, i`m using this awesome phone more than a year and its perfect and many others like me too i`m sure about it.
I don't see why you're complaining about OnePlus in particular. It's standard protocol for a warranty to be voided when the liquid detection stickers have been tripped, and this is true for all manufacturers/suppliers. How on earth is a manufacturer supposed to distinguish between someone who honestly hasn't had any water damage, and someone who has had water damage but is claiming to not have had any. They can't. You're expecting them to make an exception for you? Why? You're no more special than any other customer. Sure, you might have be gotten unlucky with this, but you can't expect special treatment just because you say the phone has no water damage, and you can't blame OnePlus for something that is an industry wide standard.
If those liquid markers changed color. You had your phone in a heavily humid area and or talking on the phone in the rain, kept the phone in a steamed up shower, etc. I know all manufacturers have limitations on proper environments and bad environments from temp, humidity, etc.
Pretty sure any phone manufacturer would void your warranty under these circumstances, that's why they have water indicator. How else are they supposed to judge whether you got your phone wet and caused the damage yourself?
rajeshbhuin said:
Hello people,
If you are thinking about getting any OnePlus product,especially the new OnePlus one or two, please read this before you jump the gun and spend your hard earned cash.I will share my ownership experience with you so that you don't do the same mistake of buying OnePlus as I did.I am attaching the email that I sent to them after my phone gone bad
“Hello OnePlus,
My name is Rajesh Bhuin, a proud owner of Oneplus One 64 GB until one day when the speakers of my
phone stopped working all of a sudden. I searched through your forum and most people told me that it was probably a faulty speaker which is quite common for OnePlus one. So I took my phone to Service Center which is a good 300 Km away from where I live. Upon inspecting my phone, the service guy told me that the fault is with the motherboard and not with the speakers. And the probable reason is due to water damage as the water indicator sticker had become red. So my warranty is now void and it will cost around Rs. 19000 to change the motherboard. I assured him that I have NOT exposed my phone to water by any means.
So after further throughout inspection he told me that there were absolutely no other traces of water inside the phone and the sticker
had changed its color probably because of vapor condensation insidethe phone. He also suggested me to write to you about the issue as itwas not any way my fault.
So I request you to please look in this matter so that my phone can beserviced and I can get the remaining warranty back. You can confirmthe matter from the service guy,I have provided his email id with his permission. Also please let me know if you need any further details.
RegardsRajesh Bhuin
DETAILS:
Model : Oneplus One 64 GB, Sandstone Black
Date of Purchase - 12-04-2015
IMEI – 8658000********
Service Centre Name – TOUCH
Address - 20-H, Park Street, Kolkata-700016, West Bengal
Phone no - 033-44026291
Service Engineer - Gaurav Dey, email id -
Date of Servicing - 24th July
Service Request Number - JS15072400496”
After two days a Oneplus representative the called me. I explained him the situation. I also told him I am willing to pay the sum if they could only change the affected part. He told me that they will look into the matter and will get back to me.The very next day he called me again and told me that they couldn't do anything as the sticker turned red even if the phone was never exposed to any liquid.Also the phone can not be repaired without changing the motherboard!
Well now you know that is how they treat their customers. They say there are always compromises when buying a cheap product.I guess for one plus this is the compromise "NO WARRANTY SERVICE " even though it is not exactly cheap.On paper their product might look good but this is the built quality you get. A flagship grade phone which gets damaged for no reason!. And even if it gets damaged you can not just repair it, you have to buy a new phone. This can happen to you too!Think about it before you buy it.
Thanks for reading.
Click to expand...
Click to collapse
This is so fake.
I had to change my phone and had problems to. They took 1 month to reply, but solved my issue in 1 week. Sent the phone and next week the new phone was back.
My girlfriend, had a small accident with the phone, paid for the repair which is a flat fee, and also was 1 week.
Oneplus doesn't have a repair center. You went there on your own, this things are solved via ticket, and they send you a new phone, while the other goes on repair.
Sent from my A0001 using Tapatalk
600km road trip to get your phone assessed at a repair center? Lol...