Stuck on bootloop after update. - LG G6 Questions and Answers

Yesterday ive updated my phone to a google security patch.
I havent restarted my phone since and as i was playing a game, my phone fell down and it froze.
Then i rebooted it using power+ volume down and it was stuck on the LG G6 ThinQ screen.
I tried different button combinations as the phone was starting and got a factory reset screen, in which if i attempted to press yes, the phone would freeze.
Could it be a hardware problem? If so what could it be and what would be the price to fix it?

Karkarias said:
Yesterday ive updated my phone to a google security patch.
I havent restarted my phone since and as i was playing a game, my phone fell down and it froze.
Then i rebooted it using power+ volume down and it was stuck on the LG G6 ThinQ screen.
I tried different button combinations as the phone was starting and got a factory reset screen, in which if i attempted to press yes, the phone would freeze.
Could it be a hardware problem? If so what could it be and what would be the price to fix it?
Click to expand...
Click to collapse
Try to get into download mode and kdz back to stock {different than recovery or fastboot}. If no work then open it up and reseat all visible connections and see if it fixes.

I took the phone to my service provider, ive got the phone by contract so they may fix it for free. My question is, is it possible for the problem to be caused by broken hardware? Or is it entirely the update's fault?

Karkarias said:
I took the phone to my service provider, ive got the phone by contract so they may fix it for free. My question is, is it possible for the problem to be caused by broken hardware? Or is it entirely the update's fault?
Click to expand...
Click to collapse
Could be either. Always try to reinstall stock software before blaming hardware

Related

[Q] Omnia 7 broken - will not boot

hi
my omina 7 of 1 month is broken.
A few weeks ago it wouldnt boot and gave the screen indicating
the phone needs to be plugged into the pc, it then booted ok.
Yesterday it gave the same message but by the time i got it home
the message was gone.
Now it will not boot, it simply cycles through the samsung logo, the three network logo , then back to the samsung logo.
Will be taking it back to the three shop tonight.
is there a way of hard resetting the phone using the buttons?
I have only found info on hard reset from within the OS, which obviously i now cannot get to.
has anyone else had this problem
The only similar problem i found was with a focus
was on the windowsphonesecrets website under the heading restoration error
to hard reset the focus press the power, volume & camera buttons all together. that might do it.
Have you tried taking the battery out of the phone? Heard from someone that that solved the problem...
yes tried taking the battery out
tried it without the sim
let the battery completely drain and tried again
the hard reset button combination didnt work either
just constantly cycling between the samsung and three network logos
three have now sent it off for repair ....
I have a very similar problem. My phone randomly rebooted itself but now it sticks on the Samsung Omnia 7 logo. I've tried removing the battery but nothing.
Is there a Safe Mode I can boot into?
Damn looks like I have the same problem.Was playing a game.Phone rebooted on its own, all I get is the Samsung Omnia 7 screen.
Tried a Hard Reset. I get the options pop up for about 2 seconds asking if I want to format.If I am quick enough to press the Home button nothing happens it just switches off.
Did you try to flash the ROM ?
Me?
No?
Download mode was the only mode that seemed to be recognised by my PC.If it wasn't in warranty I would maybe have tried that, but as it is in warranty I will let T-Mobile deal with it.
my repaired samsung was returned mid january
a few weeks later and the same thing has happened again...
phone froze, switched it off , now will not boot again
it is definitely the same hand set or at least the same outer casing
the bill said it had some parts replaced
I wonder what caused this issue?
I had similar problem and this is how I solved it:
Make sure your Device is switched off (remove and reinsert the battery)
1. Press and hold the Camera, Volume Down, and Power buttons simultaneously.
2. Release Power when the phone vibrates, but continue to hold down Camera and Volume Down.
3. Release Camera and Volume Down when the Format prompt is displayed on screen.
4. Press Windows key twice to confirm the hard reset.
Enjoy your phone now
add 1 to the list, mine is doing thin, formatting doesnt help, reflashing doesnt help.
unless i can find a fix, im without a phone for 15 days while tmob plays with it
any progress?
Since applying the update that Samsung release yesterday I'm having the same problem...
Format didn't work, installing 'older' firmwares (I8700BSEJK1, I8700XENJK1 and I8700DBTJK1) didn't solve any issue
Anybody with more ideas?
I've also had this issue... I think it was caused by forcing the nodo update. Now I've updated it normally using this guide
http://windowsteamblog.com/windows_...spx?utm_source=twitterfeed&utm_medium=twitter
I hope now the problem is solved.

[Q] Stuck on Samsung Screen (BOOT)

My friends Samsung Focus seems to have gotten stuck turning on just showing SAMSUNG... phone did not have a SD card in it all. We had tried a sd card but never worked so removed it. About a week later the phone just rebooted and got stuck on boot.. Did the hard reset a few times and nothing? Also I accidentally got the phone in download mode. Since i have a Captivate, ive seen the download mode before and used it for kernels and such.. Is there any use of it on the Focus somehow? It says download mode and then do not turn off. it takes about 10 minutes..
Anyone have any suggestions or know anything? Phone is unlocked for tmobile, so cannot go to ATT to get replaced..
Thanks
same issue - samsung black screen no sd card at all
My Focus did the same thing today - it was almost as if an auto update was sent out, and the device reset itself. When I tried to enter my passcode, i got errors, and then upon resetting I became stuck on the black samsung screen. I've tried hard and soft resets with and without the SIM card. Nothing.
Any advice, beyond heading into ATT tomorrow?
hard reset is the 3 button combo, right? if so whats the soft reset?
yes. hard reset is the +, power, camera combo. soft reset is just powering down and then starting back up.
That is the issue I am having with my phones and I believe it is heat related. Check battery meter when you do the battery pull and reboot. Also the battery is warm to the touch also the screen if it stays in the samsung boot mode.
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
trolane said:
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
Click to expand...
Click to collapse
I have gotten a new replacement and battery and still have the same issues if I keep it in my jacket or shirt pocket.
trolane said:
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
Click to expand...
Click to collapse
I hope theres a fix soon. My friend uses the phone for tmobile so cant really do anything. I wonder whats really happening with these phones.
Deadem said:
I have gotten a new replacement and battery and still have the same issues if I keep it in my jacket or shirt pocket.
Click to expand...
Click to collapse
That is absolutely weird. This phone really has a big defect then if this happens out of the blue. Not good for Samsung... unless its the software that is screwy
Just had this happen today.
Stuck at samsung boot logo. Unable to get past it for hours. Getting it replaced tomorrow
peterfnet said:
Just had this happen today.
Stuck at samsung boot logo. Unable to get past it for hours. Getting it replaced tomorrow
Click to expand...
Click to collapse
Update on my situation: I was able to had reset it, but it still kept me at the Samsung logo. AT&T replaced it. That solved the problem
Same issue here with my Rogers Focus, it has happened on two devices now. Would love to know what the problem is, so when I get my third one I can avoid it.
Happened to my Focus as well. Since I'm using an unlocked device and I'm not in the US, it looks like I'm pretty much screwed unless someone comes up with a fix like a ROM or something that can solve the issue.
From what I can tell its not battery related at all. I tried the battery from a Galaxy S I had and still didn't fix the problem.
The thing is that Samsung of America firmwares are very hard to find. I have find all the Roms on this page http://www.samfirmware.com/ even instrucction on how to flash the phone. The thing is that they only have the Omnia firmwares, we need a i917 Rom. One more thing you can put your phone in Download mode pressing Volume Up and Camera botton simultaneus from there you can flash the Phone. Come on we need a real hacker who can bring us a firmware for this phone.
Going into download mode is pointless until we get a Firmware. Looks like no Dev/Hacker is interested in Samsung Focus right now.

[Q] Problem my LG E900 not boot only LG logo!

Greeting
I ask someone for help. My Samsung E900 has worked perfectly until yesterday ... After changing the Regional Settings sought to be restarted to accept new settings. After that phone at the time of ignition appears LG logo and the fit is a few seconds the screen clears and the LG logo appears again, and so constantly ..
Any ideas?
Thanks
Update - Problem resolved
Hi
I resolved the problem ... means COOLD START is on the keys...
Hold down the VOLUME + - and the CAMERA button and turn the POWER button the phone ...
Phone back to factory settings
Samsung? LOL. And I think this will work even if you don't hold the camera button, but I must try it again...
LG
sorry LG not Samsung LOL
Reset want do the job
Any other ideas?
After a reset i have the same symptoms again.
thx anyway
That's weird!
solved?
did u solve the it?
i have the same problem, it freezes on the "LG" screen, nothing more happens....
i tried the cold boot thingy but then it just sais "cold boot" and then nothing happens...
any one knows if there is something that can be done to make it work?
lamanfluff said:
did u solve the it?
i have the same problem, it freezes on the "LG" screen, nothing more happens....
i tried the cold boot thingy but then it just sais "cold boot" and then nothing happens...
any one knows if there is something that can be done to make it work?
Click to expand...
Click to collapse
Pulling the battery for 10-30 secs and then boot seems to be the universal problem solver for WP7 phones.
/J
my phone was delivered without the battery inserted, it it was out for like a couple of days. Still gets stuck at the "LG" screen...
lamanfluff said:
my phone was delivered without the battery inserted, it it was out for like a couple of days. Still gets stuck at the "LG" screen...
Click to expand...
Click to collapse
Then return it as faulty as it should load unless borked somehow.
/J
Yes i Will return it on monday unless someone knows a way to restore it.
It's possible to start it in 3 modes.
1. Hold down the volume buttons + camera + power button. It then sais cold boot and then nothing more.
2. Vol down + camera + power. Then it sais emergency download, and my computer finds it
3. Camera + power. Shows a phone, cord and computer.
I tried the lg phone support tool and it sais the phone already are up to date.
Isn't there a way to load the windows phone 7 software onto the phone somehow?
Would really like to do it so I won't have to return it. I bought it of eBay, it is a customer return, so guess the guy before me tried messing with it to update it. And the company that sold it to me did not check if it was functioning before selling it to me..
lamanfluff said:
Yes i Will return it on monday unless someone knows a way to restore it.
It's possible to start it in 3 modes.
1. Hold down the volume buttons + camera + power button. It then sais cold boot and then nothing more.
2. Vol down + camera + power. Then it sais emergency download, and my computer finds it
3. Camera + power. Shows a phone, cord and computer.
I tried the lg phone support tool and it sais the phone already are up to date.
Isn't there a way to load the windows phone 7 software onto the phone somehow?
Would really like to do it so I won't have to return it. I bought it of eBay, it is a customer return, so guess the guy before me tried messing with it to update it. And the company that sold it to me did not check if it was functioning before selling it to me..
Click to expand...
Click to collapse
You could of course flash the phone with new firmware and see if it fixes the problem, sounds like someone managed to mess up with your set.
There are some information around here how to flash the phone if you feel up for it.
/J
Ok but do u think The firmware is The problem? The LG tool showed that it was up to date, isn't it just the windows phone 7 software that is missing? I am not sure, but wouldn't the phone not show the lg logo if the firmware was bad?
A reward of € 10 will be given to the person helping me with this, and makes it work as supposed to.
lamanfluff said:
Ok but do u think The firmware is The problem? The LG tool showed that it was up to date, isn't it just the windows phone 7 software that is missing? I am not sure, but wouldn't the phone not show the lg logo if the firmware was bad?
A reward of € 10 will be given to the person helping me with this, and makes it work as supposed to.
Click to expand...
Click to collapse
You could probably try a different version of the OS depending on what you have now (I bet you wrote what version you had, I just missed it).
There are a few threads about that under the WP7 hack and dev. And as far as the firmware goes it's hard to know if it's actually ok just because it loads to the logo, I don't know where in the boot sequence the logo appears etc. there could be problems with the firmware too.
My first step would be to see if it's possible to get a new version of the OS in and if not, I'd try some new firmware.
And if nothing works return it as faulty.
/J
jontatas said:
You could probably try a different version of the OS depending on what you have now (I bet you wrote what version you had, I just missed it).
There are a few threads about that under the WP7 hack and dev. And as far as the firmware goes it's hard to know if it's actually ok just because it loads to the logo, I don't know where in the boot sequence the logo appears etc. there could be problems with the firmware too.
My first step would be to see if it's possible to get a new version of the OS in and if not, I'd try some new firmware.
And if nothing works return it as faulty.
/J
Click to expand...
Click to collapse
I dont know what version there is on my phone, it received it like this, the only thing I see when trying to start it is "LG" and it shows right away.
I tried everything I stumbled upon when it comes to trying to put windows phone software in the phone, but Nothing works... I will send it back tomorrow monday if I cant find a solution to this.
I got the same problem before.
I just turn it off, and leave it for a night
Next day, all the things are ok
yeeaah well, nothing helped, whatever I did to it...
I received no less than 3 broken phones and now finaly I have a working one yaaaayyy
Congrats,
I just sent my phone to LG for the same problem....
My phone can boot up in very low rate...
Lg optimus e900 start issue
Hi,
I have the same issue, I can't restart my phone.
I can see only the logo and the LG caption.
Pls help,
Laszlo
I've got almost the same problem
I just bought this phone via local site, several days ago i'm so much happy with its smoothness but 2 days ago this problem appear, i spent several hours just to find it hanging on LG logo, i've waited for hour to hour just to see nothing happened that time. I left it for bed, and the next day the phone back to normal. But then, at least the device hanging 3 times a day, its just restarting itself and it seems the phone is unable to boot itself to the homescreen. Need help! I've done many way, from restoring, cold boot, softreset, upgrade(when it comes normal) etc but all don't work till now.
Unfortunately, this product doesn't release officially in my country, so i guess i won't be able to get replacement unit. I became so desperate cause i often use it, i need to get this phone back to normal, soon! Thankyou and sorry for my bad english

update problem

i am having a problem with the update procedure on my trophy
its on the 7392 update and at the last step 9/10 where it says rebooting your phone it has stuck there for over a half an hour.
The phone shows the htc logo (white background)
What should i do? Should i cancel the update?
thx
after one hour waiting on the rebooting point i decided to press cancel on the update
Now the phone doesnt start
What can i do ?
I have to contact htc or is a way to recover it?
Take the battery out, put it back in, then hold the volume down and power buttons. See if the recovery screen shows up (Blue, Red, Green stripes).
If so, find a RUU restore file for your network on the development subforum. Ask for help here if you're stuck.
the problem is that the phone doesnt start. Its dead. Maybe it wass a hardware prob because from the beggining when i got it the scrolling wasnt as smooth as the other trophys i have.
Is there a prog like phoenix on nokia for htc?
It sounds to me the same problem I had, I did an update but saw the phone restart and frozen on the HTC logo for over 30 minutes. I had no choice but to power the phone off.
I've tried various ways to turn the phone on (factory hardware reset), holding the camera lens and power button etc. Nothing. Is it dead? What can we do? Did you manage to power on your device Djole77?
That sounds pretty bad for you guys. If you can't get the phone into recovery mode, even after removing the battery, they may be dead.
I is possible to JTAG the HTC trophy with some soldering, which would let you recover the phone in most circumstances. However it requires voiding your warranty, opening the phone and soldering. Best leave it.
The first thing to do is take it to your carrier for warranty repairs. The mango update voids your warranty (because the carriers don't / can't support Mango yet) but if the whole phone is bricked then it shouldn't make a difference. Take it to them and don't mention the mango upgrade.
If that doesn't work, try HTC.
If that doesnt' work, and you're on Microsoft's developer network, they offer a substitutionary warranty for developers installing mango.
johna8 said:
It sounds to me the same problem I had, I did an update but saw the phone restart and frozen on the HTC logo for over 30 minutes. I had no choice but to power the phone off.
I've tried various ways to turn the phone on (factory hardware reset), holding the camera lens and power button etc. Nothing. Is it dead? What can we do? Did you manage to power on your device Djole77?
Click to expand...
Click to collapse
unfortunately no i will send to the service and wait what they will tell me
From the beginning something was wrong with this phone the scrolling wasn't smooth like the other trophys I have
maybe there was a hardware problem and the update finished it
I have the same problem Do you have any news?
Thanx

[Q] GT-i9500 stuck on boot loop. goes into download mode but reboots. no recoveryu

Hey,
I've searched this forum on others but haven't found anyone who've had my problem.
I have an original GT-i9500 purchased a little over a year ago around the launch. The phone was rooted and had a custom ROM installed. (Crash ROM). I have installed the ROM about 3 months ago, and haven't fiddled with it recently. I've had CWM installed.
Yesterday I've noticed that the device went into boot loop all of the sudden. I haven't done anything unusual when it started boot looping.
I can see the Samsung logo for a couple of seconds, but then the screen turns off and the logo comes again. Loop. Trying to enter recovery mod (CWM) doesn't work. Phone keeps looping. Trying to access download mode does work partially. I can get to the screen where it says "Warning!!" and asks to click "volume up" to continue. But stays on that screen for a few seconds and then boots to the logo again. Happens whether I click "volume up" or don't.
I have no idea what caused this. But shortly before it started I did see that an app that uses wanam was updated (bubble UPNP) and there was some notification about it from wanam.
any help would be greatly appreciated. Thanks!
You have eaither a malfuntioning power button, a faulty battery or some other hardware failure.
This is not a software problem.
Lennyz1988 said:
You have eaither a malfuntioning power button, a faulty battery or some other hardware failure.
This is not a software problem.
Click to expand...
Click to collapse
I have exactly the same issue, tried plug in power supply, shows an empty battery icon with circle in the center, stays for a few seconds and screen goes blank. It repeat this process if i keep it plugged to the power supply.
Just an update in case anyone ever finds this thread and is experiencing the same symptoms. It was indeed a faulty power button. Having it replaced has solved the problem.
It was apparently stuck on "pressed" mode (not physically, i would've noticed that). Another indication for that was that putting in a battery would automatically turn the phone on.
i know it was before a few months back,
but anyway... i got the same issue too, but my phone was on stock rom without root.
this is random annoying issue...
as i understand from you guys, i will need to take the phone to a lab to fix this, bummer!
thank you any way...
same problem here..
just got this issue today.. cant go in download , cant go in recovery, wont boot...
i was using it just fine when it just turned off...
ShoukaT1 said:
same problem here..
just got this issue today.. cant go in download , cant go in recovery, wont boot...
i was using it just fine when it just turned off...
Click to expand...
Click to collapse
Whiplash83 said:
i know it was before a few months back,
but anyway... i got the same issue too, but my phone was on stock rom without root.
this is random annoying issue...
as i understand from you guys, i will need to take the phone to a lab to fix this, bummer!
thank you any way...
Click to expand...
Click to collapse
Faulty power buttons, faulty power buttons everywhere.
I fail to understand how samsung does this. This has been like the 500th stuck power button issue here.
Looks like we have to add it in the guide.
Sent from my GT-I9500 using XDA Free mobile app
DeepankarS said:
Faulty power buttons, faulty power buttons everywhere.
I fail to understand how samsung does this. This has been like the 500th stuck power button issue here.
Looks like we have to add it in the guide.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
I've got my phone back from the repair service and it was indeed a failure of the power button electric circuit,
(i don't know exactly how to translate it correctly to English, but they say something about secondary electric circuit board)
anyway, it been replaced and the phone came back to live again
I got it fixed today..
I think it should be added as a major cause for bootloop, if you cant open recovery or go to download mode
at first i thought my phone was bricked but then after some hard searching i found out this thread and proceeded accordingly..
I opened up at the phone and checked the power button myself with my instruments.. then i took it to repair center and told them to replace the power button... simple as that.. cost me 9$
grobrnik said:
Just an update in case anyone ever finds this thread and is experiencing the same symptoms. It was indeed a faulty power button. Having it replaced has solved the problem.
It was apparently stuck on "pressed" mode (not physically, i would've noticed that). Another indication for that was that putting in a battery would automatically turn the phone on.
Click to expand...
Click to collapse
Thanks for the clarification! My S4 has been doing that for a while now- think I'll take it to the repair center and get it checked out.
I have same problem

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