So, I got the bad bootloop issue.
Chatted with LG USA support online who said I had to reach out to LG Taiwan. LG Taiwan responded that I had to ship my H815 to Taiwan to get it warrantied for the bootloop. And because Taiwan doesn't deal with customers outside of Taiwan regularly, I need to pay for shipping, etc.
Are you f'in kidding me!? AWWW HELL NAW. Someone at LG USA is going to get verbally abused tomorrow over the phone, not chat this time. This will not fly. It'll take a week if not more to get to LG Taiwan, followed by a week or so for them to fix/repair most likely, then another week to come back to me. Not to mention, international shipping isn't cheap.
Screw you LG. You're really pushing me towards the Galaxy S7 or a Nexus phone for my next one.
I gave up. I'm still fighting them trying to get it serviced in the US much quicker, but at this point I have ordered a Nexus 6P and will be switching. I'm done with LG. If I get that phone fixed, I'll just resell it on Swappa and be done with it. See ya LG.
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
wolfmanro said:
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
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Click to collapse
I was born in Ukraine, so I am very well aware where and what Romania is .
It's because I have a Taiwan phone and live in the US. If I had an H810 or H811, I'd be fine and this would have been replaced already probably. It's terrible customer service and has left a VERY bad taste in my mouth in terms of LG. I can't wait for my 6P to arrive...I'm done with LG. I'll deal without removable battery and no SD card I guess...only reason why I really bought the phone to begin with (G4).
So, you have a Taiwan phone and want a USA service.
You've answered yourself.
Their not denying the service, just want you to send your phone to their services .
It's not LG fault that you bough a Taiwan phone instead of a USA version.
Only in Europe there isn't those differences.
We can buy an EUR version and be able to send it to customers service on almost every country in Europe.
Did you buy a grey import? If you did, not sure what you expect?
IlyaKol said:
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
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Click to collapse
I am in the same boat with a TWN phone.
I think I'll call them up, and if I can get them to have me send it to the UK instead, I think I'll do that. It should cut down on shipping time, if nothing else.
Then I'll see if SquareTrade will pay for shipping as they promised.
I share your frustration with LG.
Yes, it's a TWN model, and yes, they are within their rights to refer me to the TWN repair center.
OTOH, this is an acknowledged wide-spread manufacturing defect on LG's part.
One would think they'd want to make things right and keep the customers.
And no, there is no way I would buy anything from the likes of tropical_mobile ever again. Their claim of "full warranty" is completely misleading.
You've been given full warranty. It's being fixed isn't it?
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
the_scotsman said:
You've been given full warranty. It's being fixed isn't it?
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Click to collapse
Not mine yet. I haven't sent it in yet. My conversation with LG USA ended by them telling me to go call LG TWN on my own. But that was before they acknowledged the problem.
I will try again in the next few days. Even if they simply coordinate things with their Taiwanese brethren on my behalf, it would help. I don't speak Chinese.
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
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Click to collapse
It wasn't cheap.
It was the same price as it was here through AT&T. The difference was no carrier lock (no big deal since they would unlock it) and no bloatware or features deleted by AT&T.
I agree that they are within their rights. I argue that given it's a big manufacturing defect, they could have handled it a little more gracefully.
---------- Post added at 06:55 PM ---------- Previous post was at 06:52 PM ----------
As far as tropical_mobile is concerned, what was misleading was the intimation that I would get full warranty here in the U.S., because that's at whom his listing was targeted.
Had I known it means "full Taiwanese warranty", I would have made a different decision.
BTW, I don't even know if LG TWN will honor it, since tropical_mobile themselves are out of Singapore, if memory serves.
Who knows if that will change anything.
I guess I am about to find out.
Really you should have contacted tropical, not LG.
At least in Australia, the place you buy it from is responsible for arranging repair or replacement.
I had to do this with my grey import bought on ebay when I had the screen coating issue.
I arranged it all through the eBay store. never had to deal with LG, as that's what they do.
If in the US, you need to contact the manufacturer yourself, that's rather bad...
Here you go to the seller within the return period, typically 30 days (tropical had something about that in his listing). After that it's manufacturer's warranty, and you have to deal with them directly. I bought mine back in July.
I think it might be different for carrier-branded models, but I have no experience with repairing those.
As far as tropical is concerned, I've read some very unpleasant things about them here, dealing with stuff that was just bought from them and was defective (or some other problem like that).
Regardless, at this point, if I have to ship stuff overseas, I'd rather ship it directly to LG than go through a possibly shady intermediary. Even if tropical is sparkling clean and agrees to get my phone repaired, going through him would only add to the lag (shipping to him, him to TWN, TWN to him, him to me) and increase the possibility of things getting lost in transit.
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
And I'd come to grips with being without a phone for a month if I had to send it to the f'in moon and back...what I CAN NOT STAND FOR is ME having to pay for shipping to them. THAT is asinine. It's not my fault the phone broke. It's LG's poor QC. Why should I be punished for that? Especially with international shipping which isn't necessarily cheap relative to domestic shipping.
LG, be it UK, US, Taiwan, etc....should be paying shipping there AND back.
That's like me saying I bought a Japanese car and have to ship it to Japan to get warranty work done on it when there are plenty of Japanese car dealers in the US who can fix it. I just went through this with my Infiniti. They had to ship a dash harness straight from Japan to Albany, NY to my dealer so they could fix my car. Even if you import a car from Japan (mine was produced in Japan, 100% of it), you get it fixed in the US. To me, it's the same stupid thing and should work EXACTLY the same way.
An LG G4 is an LG G4. In 2016, it should not be a problem for LG Corporate to drop ship a mainboard to the nearest LG repair facility (or any US facility) and have my phone fixed within about a week. Hell, ship it straight to me. I'll fix it myself. I've replaced mainboards on a couple of G3's and the G4 is 99% the same.
EDIT: Further more, if LG sold truly unlocked phones in the US, some of us more geeky/nerdy US customers wouldn't need to resort to buy international phones to use Android the way we want to use Android. That's why I decided on the N6P vs say another phone. I can't wait to have TWRP, etc. again. Makes things SO much easier.
IlyaKol said:
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
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Click to collapse
You bought a device online that isn't your countries native device. It's quite simple really.
Grey imports might be cheaper, but everyone (or so i thought) should know that grey imports are not subject to your own countries warranty details. if you want a US warranty, buy a US LG G4.
It's the same with all grey imports, not just LG.
I don't understand what you mean by 'cheaper' or why it even matters...but how is it cheaper? This phone cost me nearly $700...same as an off contract phone purchased in the US. And now, if I don't get it fixed, I can sell it on Craigslist to someone who is willing to deal with the headache for like $100. I basically paid $100/month to use this phone. Insane. I just paid $615 for the Nexus 6P straight from Google....so actually, the G4 was more expensive than a domestic phone.
And it's not about US warranty vs non-US warranty. I'm still within a year, the ONLY warranty that should matter is manufacturer warranty and that should cover 100% of all manufacturer caused defects and shipping to said manufacturer's repair facility of choice and back to the customer. That is it. Regardless of region.
Again, I'm more mad about ME having to pay shipping than the actual wait time. It's the principle of it. And it pisses me off so much to know that the principle is being completely trampled here. Again, to use my analogy, this is akin to Infiniti USA telling me to ship my Infiniti car to Infiniti Japan (corporate) because that's where the car was put together.
EDIT: For S&G's, I just looked up the shipping info.
Cost: $33.95 (one way)
Time: 6-10 days for most large markets
That's 2 weeks one way (business days), probably 2-3 days for it to get processed/fixed, then 2 weeks back. And if they don't pay shipping back and I have to pay shipping both ways, that's $68 bucks out of my pocket for something that should have never happened but thanks to LG's terrible QC...and evidently customer service...a bunch of us TWN users will have to eat the cost on.
How is that remotely fair?
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
the_scotsman said:
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
Click to expand...
Click to collapse
But....but...the car analogy works lol. My dealer didn't have the parts needed to fix my car (built in Japan)...so what happened? They called up Japan and were like, "Yo, homeslice. Ilya over here needs a dash harness. Ya got one? Ya do? Cool, send it over. We'll send you some cash money later. Holla!" That's basically what happened. Had to wait 2 weeks for it to arrive but once it did, my US dealer fixed my Japanese car. I guess I just don't understand WHY LG doesn't operate the same way. Maybe I have different business ethics than the honcho's at LG...*shrug*
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
PD10 said:
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
Click to expand...
Click to collapse
Ahh, forgot about customs. F that then. I'll just list the phone for sale as broken needing a new board.
On the flip side, anyone know where I can get my hands on an H815 board? I'd honestly rather pay $100 and do it myself because it would take less time and be less of a headache. I've been trying to find an H815 or even an H810 (AT&T) on Ebay that is shattered or something for around $100 but even the ones with broken screens are going for $200. I just need a board and I can get this phone back to working condition in 10 minutes.
Only one I've been able to find is this, which is way too much money: http://rounded.com/lg-g4-h815-mainboard.html?sl=en
IlyaKol said:
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
Click to expand...
Click to collapse
Fair enough you don't agree. But it's just how it works with electronic devices, not just phones. Always has been that way.
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
patalao said:
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
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Click to collapse
FYI, the seller I bought it from did say they'd accept it for a repair, but they are also in Taiwan.
You're completely not reading what I'm saying and why I think it's wrong to do business that way that LG is doing business. It's okay, we can agree to disagree.
I recently purchased 3 S7 edge G375U from ebay seller "cellitems" and my experience is far from acceptable.
Only 1 out of 3 looked new. 2 out of 3 were scratched up especially on the flash and sensor lens on the back. All 3 came with the box seals broken. When I contacted them they assured me they were new and only opened for unlocking. I was thinking what? These are factory unlocked to begin with!
I started looking more closely to these phones and it turned out all them are Sprint version G375P with G375U ROM installed. Although it works fine but I surely don't like being lied to.
If admin see this, please move this thread to the discussion. Posted here by mistake
"Although it works fine but I surely don't like being lied to."
For the principal, I'd go for a refund, or more assertive resolution that failing... and look elsewhere
Asking for a refund on 2. Keeping one for personal reason. I think ebay should have a better system in place to punish these sellers. It's said that most customer didn't know they got tricked. 1 star feedback will be given. I wish ebay can notify other buyers of this scam.
e20140 said:
I recently purchased 3 S7 edge G375U from ebay seller "cellitems" and my experience is far from acceptable.
Only 1 out of 3 looked new. 2 out of 3 were scratched up especially on the flash and sensor lens on the back. All 3 came with the box seals broken. When I contacted them they assured me they were new and only opened for unlocking. I was thinking what? These are factory unlocked to begin with!
I started looking more closely to these phones and it turned out all them are Sprint version G375P with G375U ROM installed. Although it works fine but I surely don't like being lied to.
Click to expand...
Click to collapse
You must be new to eBay...
90% of everything on eBay is fake
*Detection* said:
You must be new to eBay...
90% of everything on eBay is fake
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Click to collapse
That's not true. Im buying 3 phones in the past and not one was a fake.
I think the buyer should be more careful and reading the ratings for example. Not reading the positive ratings.. Read the negativ ratings. I didnt say its his fault... I dont like it too and hate them sellers.
To the op :
Did you Pay via Paypal? So u can Open an issue on Paypal. Until its not solved the seller didnt get his money
lladwein said:
That's not true. Im buying 3 phones in the past and not one was a fake.
I think the buyer should be more careful and reading the ratings for example. Not reading the positive ratings.. Read the negativ ratings. I didnt say its his fault... I dont like it too and hate them sellers.
To the op :
Did you Pay via Paypal? So u can Open an issue on Paypal. Until its not solved the seller didnt get his money
Click to expand...
Click to collapse
Naive
Ratings and feedback mean nothing, I bought a PS3 controller from a guy with thousands of 100% positive feedback, controller was a fake
Bought iPad charger from someone with very high 100% positive feedback, also fake
You want to know how they keep their 100% positive feedback? The same way they tried to get me to reverse my negative rating by refunding me under the agreement that I could keep the item as long as I changed my feedback from negative to positive (I did not change my feedback)
eBay ratings = Nothing
You got lucky
*Detection* said:
Naive
Ratings and feedback mean nothing, I bought a PS3 controller from a guy with thousands of 100% positive feedback, controller was a fake
Bought iPad charger from someone with very high 100% positive feedback, also fake
You want to know how they keep their 100% positive feedback? The same way they tried to get me to reverse my negative rating by refunding me under the agreement that I could keep the item as long as I changed my feedback from negative to positive (I did not change my feedback)
eBay ratings = Nothing
You got lucky
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Click to collapse
Kind of luck is always needed.
But Ive learned that there's always a trusted Shop where you can buy.
lladwein said:
Kind of luck is always needed.
But Ive learned that there's always a trusted Shop where you can buy.
Click to expand...
Click to collapse
Yep, you can find hidden honest gems shops, but like I say, you have to sift through the 90% of fakes to find that 10% pot of gold
I'd rather pay the extra to buy from a real online shop than use eBay these days
e20140 said:
I recently purchased 3 S7 edge G375U from ebay seller "cellitems" and my experience is far from acceptable.
Only 1 out of 3 looked new. 2 out of 3 were scratched up especially on the flash and sensor lens on the back. All 3 came with the box seals broken. When I contacted them they assured me they were new and only opened for unlocking. I was thinking what? These are factory unlocked to begin with!
I started looking more closely to these phones and it turned out all them are Sprint version G375P with G375U ROM installed. Although it works fine but I surely don't like being lied to.
Click to expand...
Click to collapse
Normally I would leave this be but this is a legitimate discussion Im goin to move this thread so more can see and read
Thread moved to general and discussion
*Detection* said:
Yep, you can find hidden honest gems shops, but like I say, you have to sift through the 90% of fakes to find that 10% pot of gold
I'd rather pay the extra to buy from a real online shop than use eBay these days
Click to expand...
Click to collapse
For my personal use, I ended up buying it from Bestbuy. Even Items directly from China operated store was good. Got one of those Lenovo's fastest tablet for cheap!
Recent experience of buying new phone on eBay (all local USA sellers) is horrible. Aside from S7 edge, I bought a LG G5 in the summer and ended up returning them all, 5 times total. Again, the phone was installed with unofficial ROMs.
I would like to add, buying from individual ebay sellers (not one with a store) is mostly safe.
I would like to add never buy parts from FixEZ on ebay as they claim oem quality And most def is not...
I bought a lcd and frame assembly from them and its made of reg glass not gorilla and there cust service rep cussed me out when I sent the screen shots of the website as he told me they never claimed oem.
Which they most def did...
The screen cracked in my pocket when i sat down just from the pressure in a front pocket of fairly baggy pants might i add
This was for a LG G4
There is one advantage to there being so many fakes on eBay, so long as the seller advertises them as genuine, and they are not, you can usually get a full refund along with them letting you keep the item if you complain they are breaking eBays Ts&Cs by false advertising
They'll usually try to get you to accept 50% refund & keep the item, but if you push them and tell them you want them to send you a pre-pay box to return the item for full refund & will contact eBay about their false advert, 90% of the time they refund in full and you get an automated message from eBay saying you do not need to do anything else nor return the item
And tbh, I feel no sorrow for them losing any money considering they know they're scamming so many people with fakes
*Detection* said:
Yep, you can find hidden honest gems shops, but like I say, you have to sift through the 90% of fakes to find that 10% pot of gold
I'd rather pay the extra to buy from a real online shop than use eBay these days
Click to expand...
Click to collapse
Does factory sealed mean anything when buying on ebay ? Or is there a workaround for that too ? like fake seals or stickers
boydsc331 said:
Does factory sealed mean anything when buying on ebay ? Or is there a workaround for that too ? like fake seals or stickers
Click to expand...
Click to collapse
Everything is possible on eBay, easy enough to buy shrink-wrap and claim it is factory sealed
Stickers have often been faked
Firmware on the phone has been faked
Model number on the back of the actual phone has been faked
Model number on the box has been faked / wrong box used
Buy new if you want 100% guarantee it is what you are buying, or make sure you have a good and sure way of being refunded if you still go the eBay route
ok so I went the ebay route. I found an individual seller, not one of those cell phone stores. I got 2 of the 930FD for $460 each. Not a great price but not too bad I thought. They were factory sealed and brand new. Thankyou all for the tips and suggestions.
I've been lurking around some forums here and on the OP site and well.. Everyone is saying the replacement batteries are all crap. Either being rated at 2650mah or not working at all. Yet I've also read that people have had success with their new batteries from these "trusted sources".
Anyone got an idea where I can pickup a new battery? Or am I stuck with shipping my phone from Canada to China to get the battery replaced.
Edit: Just contacted Oneplus and they quoted the replacement batter at around $23 CAD, which isn't bad considering a replacement non-oem is $30 including shipping (well depends where you get it I suppose)
Apparently they also use original batteries, as per say from Kris.
Kris said:
Anyhow, for your second question, the battery we'll be using during replacement will be an authentic battery that is the same with the one that comes in the phone when you purchase it.
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Click to collapse
i settled for the same solution. burned my fingers twice on some crappy "originals" from ebay. 33 EUR all-in for a replacement here in the netherlands done by OP. i should have never tried other methods.
Jackill said:
i settled for the same solution. burned my fingers twice on some crappy "originals" from ebay. 33 EUR all-in for a replacement here in the netherlands done by OP. i should have never tried other methods.
Click to expand...
Click to collapse
Just a tip, never assume things are original on ebay. I have the feeling that my battery is also weak (like a 2700mAh battery). I can do replacements myself, but don't know where to get those batteries from a legit store.
amen. bought 2 different batteries - both are crap, around 2700mAh MAX.
Guys, Is there any way to get bettery replaced for those who live in remote area, far away from service centre, with minimal expenses.
You order an fake battery from aliexpress, check youtube and replace it yourself.
.
.
.
I would like to ask if ANYONE IN EUROPE sent his OP5 to the official service center (is it now in Poland?) for a battery replacement and how much did he pay?
I asked OP support how much it would cost IN TOTAL
(they have only the price of the battery without tax, without labor, without shipping on their website)
and they denied to tell me the price.
They told me i need to ship the phone to the service center first; they need to diagnose it and then they can tell me the quote how much it would cost and i can decide if i want to replace it or not.
I find this ridiculous.
So as there is no way to buy just the battery (the real original one); i might end up buying the fake "original" from aliexpress and try not to break the screen while replacing it.
OP with this kind of support and every new model just more expensive ... probably never more...
I can vouch for LEHEHE batteries on Aliexpress, I've used their batteries in the past with my iPhones and never ran into any issues. The 3300mAh costs around 15$ with shipping to EU and 4000mAh extended battery costs around 20$. They also come with tools for replacing the batteries so if you feel like you'll be able to do it yourself, this is the cheapest way to replace your battery. From what I've seen from teardowns of our phones, it's not that hard to manually replace the battery. The battery part number for the OnePlus 5 is BLP637 IIRC.