My Mum's Mi A1 has been acting up the last 3 months.
Phone seems to have a mind of its own. The problem seems to be with lots of ghost touches. For example, she will open contacts and then it will call someone by itself without an presses.
She says what she notices the most though is that she is unable to type anything properly. Words are all jumbled up and cursor will random move around whilst typing so you end up entering words in the middle of the sentence. This happens on the keyboard in any app and with all different keyboards..gboard, stock and swift
She is on 8.1 July patch and a factory reset has already been done.
Problem was there before the latest update too.
Can anyone help? I'm hoping a custom rom will fix it or does it sound like hardware?
Sounds like a touchscreen hardware issue to me.
Touch Interface i.e digitiser is damaged. Cover it under warranty
Or screen guard if any & test.
Take it to a service center asap
This is a hardware issue and can be fixed under warranty
I did read about there being some software issues but the phone has been reset twice now and received 2 major OTA updates and the problem is still there so pretty sure it must be hardware.
Unfortunately it was an eglobal purchase so I'm going to claim through my Nationwide mobile phone insurance to save my sanity lol
Related
hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.
Go into the recovery menu and do whatever thar? I'm not sure this will help as capacitive screens seem quite failsafe, contact orange/insurance
serenity373 said:
hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.
Click to expand...
Click to collapse
Yeah I have the same problem, and factory reset doesn't help...
I'm gonna go to the Sprint store, and you should contact your carrier support. This problem is caused by device overheating, which damages the inner LCD screen. This screen makes the outer glass or reinforced plastic screen responsive.
It's free to fix with insurance, and $100 without. Of course, there is the chance that your carrier could be nice to you and replace it for free...
similar problems on my end too! gonna go to sprint soon
I have had this problem with my HTC hero on T-Mobile here in the UK earlier this year. Took the phone back to T-Mobile and they sent it off to HTC. After almost a month without my HTC I started to get annoyed. Eventually I got the phone back and was told that the main circuit board had been replaced.
The phone's been ok for about three months and now it's started again but appears that it's only the bottom part of the screen thats affected, where the three touch screen buttons are.
The phones going back again today but interestingly I worked out that it only seems to do it when the phone has been in my pocket and has got warm. The effect is that I can't press the touchscreen 'Phone' button or any of the buttons at either side of it but if i press any of the icons above them the phone button will be activated. (wierd!).
Now here's the thing, if I leave the phone on a flat surface in a cool air flow for a few minutes then everything goes back to normal. Which leads me to think that the problem is temperature related.
Regards
Quite strange, mine has started doing that too. Only when its warm though... Lol.
HTC has confermed to me that many Hero's have a bad touchscreen.
They will repair free under waranty.
Folks ~ On Aug 10, 2010 I purchased an unlocked HTC Legend (A6365 – HSPA 850/1900/2100 Mhz). The phone operated wonderfully until Sep 8, 2010. At that time, the Notification bar couldn’t be “pulled-down” anymore. Additionally, without rhyme or reason, when I touch the screen, the notification panel will open randomly. This renders the phone useless since every time I touch the screen, the notification panels opens. I tried a softboot and a factory reset. Neither action resolved the issue.
I contacted HTC USA support and they suggested clearing the calendar data and vigorously rubbing my hands together and then touch the screen whenever the issue occurred. No success. This issue occurs whether the SIM card is installed or not. I can safely say that no new applications were installed within 48 hours of the issue starting.
I search the available forums and found at least three other instances of this same issue. Regrettably, none of these threads have any answers to the issue.
HTC support then recommended for me to contact HTC Return Merchandise Authorization & Repair Center. This group (in the USA) cannot accept the phone for troubleshooting because this phone is not available in the USA.
Based on the behavior thus far, I suspect this is an issue with the firmware becoming unstable. The phone hasn’t been exposed to any drastic environmental changes (heat, cold, excessive dust, etc). Software info follows:
Firmware version: 2.1-update 1
Baseband version: 47.37.35.09U_7.09.35.05
Kernel version: 2.6.29-9e497c43
Build number: 2.02.666.3 CL1777708 release-keys
Software number: 2.02.666.3
Browser version: WebKit 3.1
By know, HTC should have received multiple complains of this issue and I hope they have a solution for it. The options of the phone are great, reception is wonderful and performance is superb (except for this issue).
Your assistance is greatly appreciated!
i had a similar behavior for just a wile and it was related to a screen protector i had on my legend.
after removing this and cleaning the screen very well it was gone
i suspect there was a conductible particle between the casing and the screen that mixed up the induction system of the touch screen.
sins then i have a little prog on my legend that shows the touch points he recognized : http://www.appbrain.com/app/com.batterypoweredgames.mtvistest
maby this is not related to your problem but you never know
Good luck
I have the exact same problem that occured after mounting screen protection.
I got the suggestion from support to do a factory reset.
I'll try that tonight.
I also saw this tip:
forum.xda-developers.com/showpost.php?p=4894244&postcount=36
(I got this message when trying to post the link: "To prevent spam to the forums, new users are not permitted to post outside links in their messages. All new user accounts will be verified by moderators before this restriction is removed."
I look like an internal link to me)
Sounds possible since you have to puch the air out when mounting screen protection.
So perhaps to much pressure to the screen causes this problem.
Nope that didn't work...none of the proposals.
Next step, send it in for service.
I had this exact same problem! It also started happening after I applied a Zagg screen protector. I thought maybe it was because water got inside the phone.
I removed the protector since there was a hair underneath it but the problem persisted. I was having the exact same symptoms as you (notification area acting wonky).
I got the phone from future shop and they have a return policy... for $10 a month you can return the device at any time during your contract and get a brand new one no questions asked. This is what I did and my new one works perfectly.
As a side note..I originally had a palm pre which started acting strange so I brought it back for replacement and since future shop no longer supports the pre I was given a choice of a different phone. I chose the legend and absolutely love it. I loved the pre but the legend is a much better phone.
sorry for bringing an old thread up... but i have the same problem...
is there a solution to this? ... except RMA, because the warranty has just ended...
the notification wont swipe down and opens randomly... the screen has been tested and is workin ok...
thx...
Have you tried wiping your screen? I get this occasionally. But just wipe helps remote dirt that messes up the heat sensors away.
Sent from my HTC Legend using XDA App
You can try pressing harder digitizer just abowe home and menu button but that may work just temporarely. Replacing digitizer you will fix this problem once and for all... Sorry
Hi,
I am having a serious touchscreen issue with my Note 3,
I am getting ghost touches, which happens occasionally but sometimes goes crazy,
It happens in a specific area of the screen (exact area, between and over QWERTY and ASDFGH rows when typing),
It appeared after a month from purchase,
I have submitted it twice to Samsung service center without getting it fixed,
1st time they changed the charging port!!!
2nd time they just reset the software !!!
What should be the solution to this issue ? is it a usage issue - I never dropped it ?
Final note, lately I noticed that I can trigger these ghost touches to happen by pressing (with some little pressure) on the top left corner of the touchscreen.
Below video shows the problem,
http://www.youtube.com/watch?v=1TqjQD99tMk
Update:
I have submitted it today for the 3rd time to Samsung service center, I hope I get it fixed this time.
They said that they will replace the LCD screen, should that fix my problem ?
LCD screen has a touch pad build in and from your description seems like there was a short somewhere inside the screen so this should fix it, but frankly service center should read your complain and test it for this particular problem before giving the phone back to you, the first and second time around unless it's something hard to reproduce. You can only hope third time is a charm.
Hey y'all,
Picked up a SM-N935L a few weeks ago. Last week, for no reason I can think of, the touchscreen started causing problems.
As of now, a 1 inch swath of the screen on left side doesn't respond to touches unless they are long touches. This is annoying on the homescreen, but IMPOSSIBLE when trying to type on the keyboard as the number key, shift, A, Q, and 1 key barely ever respond to touch.
AT first it was intermittent. Now it's permanent.
The S-Pen works perfectly, even in the affected area of the screen.
I tried flashing the original firmware the phone came with before the OTA, no dice.
Long story short, the phone is now back in it's box and I am back to my old n9005 Note 3.
Has anyone else run into this?
Before someone says that maybe the screen connector is loose on the motherboard, I cracked the phone open (heatgun, etc) and checked that. Not the issue.
I even tried the secret code *#6233*# which allows you to "update" the touchscreen firmware. No difference.
Any thoughts?
you didn't mention the software version you're using.... did you update to the latest OTA for the L version of the Note FE? Google Translation change log
Build Number: N935LKLU3AQG6 Android version: Nougat (Android 7.0)Release date: 2017-08-04
ㆍ Improve the phenomenon that the tone of the song is reduced or silenced in a specific environment
ㆍ Correct the phenomenon that the photo position information is displayed when the camera is shot
ㆍ Intermittently break when touching the upper / lower touch
Build Number: N935KKKU3AQFEAndroid version: Nougat (Android 7.0)Release date: 2017-07-06
ㆍ Apply stabilization code related to camera operation
My bad for.not being specific. Yes I am on QG6. I went back to QFE hoping for a change. No difference.
ClrDaLane said:
Hey y'all,
Picked up a SM-N935L a few weeks ago. Last week, for no reason I can think of, the touchscreen started causing problems.
As of now, a 1 inch swath of the screen on left side doesn't respond to touches unless they are long touches. This is annoying on the homescreen, but IMPOSSIBLE when trying to type on the keyboard as the number key, shift, A, Q, and 1 key barely ever respond to touch.
AT first it was intermittent. Now it's permanent.
The S-Pen works perfectly, even in the affected area of the screen.
I tried flashing the original firmware the phone came with before the OTA, no dice.
Long story short, the phone is now back in it's box and I am back to my old n9005 Note 3.
Has anyone else run into this?
Before someone says that maybe the screen connector is loose on the motherboard, I cracked the phone open (heatgun, etc) and checked that. Not the issue.
I even tried the secret code *#6233*# which allows you to "update" the touchscreen firmware. No difference.
Any thoughts?
Click to expand...
Click to collapse
Try *#2663#, which will update the TS firmware. Used this recently to correct a touch screen reversal (which was a weird experience at first).
zamzenos said:
Try *#2663#, which will update the TS firmware. Used this recently to correct a touch screen reversal (which was a weird experience at first).
Click to expand...
Click to collapse
Sorry. That's the code I used, not 2633. It didn't help at all.
Have you installed any apps that control screen brightness, remove the brightness slider from quick settings? If yes, uninstall and see if that fixes the issue.
Very late to the party but I'm having the same issue. Tried everything and no luck. The left side of screen not responding unless I use the pen. Stock OS no extra apps installed. Gutted.
I also have this problem..after one month use..right side screen doesnt respon..
Im runing on ARA1 firmware
hi pro, did you fix it, i have same issue
I had the right edge screen problem too. You can use *#0*# to test. Select touch to start the test.
Press 'volume up' button once done.
My problem on the right side and only not responsive to touch only. S pen works fine though.
I went to samsung and they said they had replaced the screen. And it works ! So guys, maybe it's really a hardware problem with the display screen.
Now after 2 month, the problem had resurfaced
I really like this phone and my note 4 previously was great and not having any hard problem.
I'm going to send this again to samsung for repair since it's still under warranty. Hope the problem will diasppear and not repeating again once we warranty expires.
Hello, i am having the same problem. It started about a week ago when the left side of my phone became unresponsive to touch. I have to long press the left side of the screen to register my touch. I tried the "Touch" test at *#0*# and the left side cant be touched. Now the lower and right side of the screen became unresponsive too. Anyone knows how to fix? Using Android 8.0.0 on this Samsung Galaxy note FE
exactly happen to me too...
went to samsung center and replace the screen, under warranty
Same Here
Hi
the same issue started happening to my Note FE yesterday.
have you found a way to fix it? or have you returned the product?
BAD NEWS everyone
Hey y'all,
So I have bad news for you.
The problem is hardware not software. I ended up giving my dad the phone when he went on a business trip to Hong Kong. He's got a guy there that owes me a favor or two so he got the screen replaced. That fixed it immediately.
Sorry for not updating you guys. I ended up just picking up a brand new Note8 back in Nov when I had enough of the touchscreen thing. When my dad finally brought me the FE back with the new screen it worked perfectly.
No software changes at all. Just replaced the screen.
Hi !I am having the same problem here with the right side of the screen.
First it started when the right side started to be less sensitive but then after a while it suddenly stopped working for the touch. The S Pen works ok.
Its really terrible to use it like this. At least if there was an option to squeeze the screen. Where did you guys bought the phone? I am in Europe but i think the company imported it from Saudi Arabia. Dont know if its a regional issue but i am courious. I tried clearing the cache and updating the touch but no difference. Haven`t tried factory reset yet....
Radium82 said:
Hi !I am having the same problem here with the right side of the screen.
First it started when the right side started to be less sensitive but then after a while it suddenly stopped working for the touch. The S Pen works ok.
Its really terrible to use it like this. At least if there was an option to squeeze the screen. Where did you guys bought the phone? I am in Europe but i think the company imported it from Saudi Arabia. Dont know if its a regional issue but i am courious. I tried clearing the cache and updating the touch but no difference. Haven`t tried factory reset yet....
Click to expand...
Click to collapse
hi what is your update about your screen problem ? and for how long did you use your note fe before this problem appeared? maybe you dropped it or something?
Hi. I'm having the same issue. I'm in Saudi so maybe it's a region thing?
Right side not working with touch but only for the s-pen. Also now the s-pen or finger has wrong touches in the screen.
nesoor1230 said:
hi what is your update about your screen problem ? and for how long did you use your note fe before this problem appeared? maybe you dropped it or something?
Click to expand...
Click to collapse
I have been using it for about 3 months before it first started to lose its sensitivity and then to not function at all on a 1 cm wide area on the right side. I havent dropped it for this to be an issue and since i already seen other people complaining its definately a manufacturing issue. I have sent it to the service and hope to have an answer and i will update here about it.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
ahddie said:
Hi. I'm having the same issue. I'm in Saudi so maybe it's a region thing?
Right side not working with touch but only for the s-pen. Also now the s-pen or finger has wrong touches in the screen.
Click to expand...
Click to collapse
My phone is also imported from Saudi Arabia. It could be a problem with this region, i don`t know.
---------- Post added at 06:48 PM ---------- Previous post was at 06:47 PM ----------
ClrDaLane said:
Hey y'all,
So I have bad news for you.
The problem is hardware not software. I ended up giving my dad the phone when he went on a business trip to Hong Kong. He's got a guy there that owes me a favor or two so he got the screen replaced. That fixed it immediately.
Sorry for not updating you guys. I ended up just picking up a brand new Note8 back in Nov when I had enough of the touchscreen thing. When my dad finally brought me the FE back with the new screen it worked perfectly.
No software changes at all. Just replaced the screen.
Click to expand...
Click to collapse
Hello, do you know if your phone was imported from Saudi Arabia? It might be a problem with the phones for this market.
Thanks all for your reply. Really its very scary, just brought a new one from Saudi Arabia, where made in Vietnam. Sometimes I feel some lag with back button . But I dont think its common defect, I heard about same problem in Note 8. Those screen curves brought troubles to all of us ,
I installed tempered glass screen protector but it didn't cover the whole screen , anyway I preferred it rather than the normal elastic one.
Exactly the same issue on my FE
Nope. It happened to me as well just this morning. It is exactly as you've described. I did a factory reset but the issue still persists.
Hi to everyone.
From 1 week my Mi9T has a ghost touchscreen.
How can i resolve it?
What do you mean by ghost touchscreen?
BranchPrediction said:
What do you mean by ghost touchscreen?
Click to expand...
Click to collapse
Screen responds to 'touches' you didn't actually make - like, there is a ghost touching your screen
oh, well i dont know how to fix that sorry. But maybe you touched the edge of the screen accidentally?
i have the same problem for about a week now! did you find any fixes?
me too
Me to. I have tried every possible solution. Eventually whole screen has been replaced on warranty.
No guys i dont find any solution. And now? How we can resolve it?
Pasquale91fg said:
No guys i dont find any solution. And now? How we can resolve it?
Click to expand...
Click to collapse
replacing the display is the only solution
i have the same problem, ghost touches in the upper side, near clock.. specially when phone is hot or i press the top of the phone
Im so angry ??? bc we have this phone not usable!!
It's a hardware failure. Faulty display. If you suffer from "ghost touches" you should back up the data you want to keep, and return your Device to where you have bought it from as it might still fall under warranty (depends op what the cause is, and where you live). This can also get worse over time making the screen partially unusable (which was in my case). contact the seller, or contact customer service from Xiaomi.
I suffered ghost touches at the beginning of December (owned the Device for at least a month). Tried every software options i found around internet that could resolve it, but it was to no avail. I proceeded to unlocking the bootloader, install TWRP, flash a custom rom... For a couple of days i was fine. After those few days the top part of the screen (the part with the status bar) rendered unusable, on custom rom and stock miui. Tested it and it seemed that the area increased and also decreased from now and then, which is strange. After contacting my seller they agreed on sending it back including screenshot and the tests i ran. 1 day after they received my device they contacted me to say that it cannot be fixed (or at least they didn't seem to bother as the phone's pricerange is low) and i am receiving a complete new one (this was in the weekend btw). After that weekend on monday i received the new one and it's running better then ever, even the fingerprint is much faster.
Now just as a warning, I don't say you still have warranty. i live in the Netherlands where unlocking, rooting and all that does not void warranty, and returning a product is very easy to do. But in other parts of the world the companies can screw you over so you'll have to check that.
For those who are asking what is it, juste have a look at mine in dev mode to show the touch : https://www.youtube.com/watch?v=-ZApYI9otJI
This happens to me only when I'm charging the phone, still annoying, , I think it's something to do with the voltage and could be fixed with a software update.