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Hi,
My brother has a Galaxy Note 3 (the LTE version. N9005) which has been brilliant up until just now, where it can't charge nor connect to a PC.
He's tried using both the microUSB 3.0 cable that came with it - both connecting to a computer and to charge - as well as a microUSB 2.0 cable to charge... Neither has worked.
He's on stock, no rooting whatsoever (not that kind of person).
Is this a hardware problem or is there anything that could solve this before we send it off to warranty?
Any answers are greatly appreciated...
UPDATE: Its suddenly charging again... But we'll see what happens... In the meantime, can anyone offer an explanation?
Sent from my GT-P7510 using Tapatalk HD
I have the same problem with the phone not being recognised by the computer or charger. Strange thing is that the computer recognises the phone in download mode via odin (an kies for a while). And it has been charging while in download mode connected to kies or odin.
I initially thought it was a bad third party rom i had downloaded and tried to change to another rom. It was back to charging for a bit and then after a day stopped again. Tried to reset to factory rom and bricked the phone in the process (as stupidly checked reactivation lock and clicked a wrong button when titanium backup asked if I wanted to restore the previous id - spent 2 days to unbrick it.....
But now I'm back to the phone not being able to charge or being recognised by the computer. Even the OTG cable isn't recognised. HELP pleaseeee someone. First issue with a Galaxy since the S3/S4/Note1/Note2.
Any thoughts as to what the issue could be? Someone mentioned that it could be a setting in phoneutils menu (if USB set to modem it wont recognise - has to be set to PDA). But the *#7284# command doesnt seem to work on the Note 3. Does anyone know how to invoke the phone utility menu?
I might have to take it back to Samsung - only that I have rooted it and knox shows it!!
Update :
I sent the device into the service centre this morning and explained the problem. The guy at the counter didn't bat an eye while telling me its likely a usb port problem and that he would try to check it and get it turned around within a day. When I asked him if others had similar problems, his response seemed to indicate that it wasn't an uncommon problem. They even had plenty of spares for the port.
I got a text within 2 hours telling me that the unit was fixed. They didn't give me any hassle about the unit being rooted but I guess with a hardware issue, it shouldn't have mattered anyway.
So far so good with the unit. Just thought I'd update you guys.
arul said:
Update :
I sent the device into the service centre this morning and explained the problem. The guy at the counter didn't bat an eye while telling me its likely a usb port problem and that he would try to check it and get it turned around within a day. When I asked him if others had similar problems, his response seemed to indicate that it wasn't an uncommon problem. They even had plenty of spares for the port.
I got a text within 2 hours telling me that the unit was fixed. They didn't give me any hassle about the unit being rooted but I guess with a hardware issue, it shouldn't have mattered anyway.
So far so good with the unit. Just thought I'd update you guys.
Click to expand...
Click to collapse
Sorry to revive an old thread, but is it just a hardware problem then?
The phone suddenly started charging again shortly after your reply, so we didn't have this problem for months.
The phone got repaired after quite a bad incident, and now its not charging or connecting to a PC again.
There's a Samsung service centre down the road from where I am so we're planing on going tomorrow. Just wanted to see whether it was hardware or software related...
Sent from my GT-I9300 using Tapatalk
This maybe aswell related to cache, you could go into the st9ock recovery and wipe cache (no need to factory reset) Ive used this method to solve connecting issues with note 3 to computers.
dogmatism said:
This maybe aswell related to cache, you could go into the st9ock recovery and wipe cache (no need to factory reset) Ive used this method to solve connecting issues with note 3 to computers.
Click to expand...
Click to collapse
And that causes no side effects whatsoever?
It also doesn't charge via AC, so could jt fix it as well..?
Sent from my GT-I9300 using Tapatalk
Clearing cache does not create any problem/ harm. The ones ive tested had connecting issues data/debug ... but showed charging... but no harm in trying your luck eh?
dogmatism said:
Clearing cache does not create any problem/ harm. The ones ive tested had connecting issues data/debug ... but showed charging... but no harm in trying your luck eh?
Click to expand...
Click to collapse
Hoping it'll work indeed... since we're overseas we can't exactly claim warranty either, though I'm not sure it'd even pass for warranty anyway
Sent from my GT-I9300 using Tapatalk
Fixed it, we just took it down to the service centre the guys there replaced the USB port for free (after a bit of complaining on our part, we had already paid quite a bit to repair the thing after a freak accident)
@dogmatism, thank you for your help anyway!
Sent from my GT-I9300 using Tapatalk
good foe you...
you never mentioned abt a physical damage/accident.
dogmatism said:
good foe you...
you never mentioned abt a physical damage/accident.
Click to expand...
Click to collapse
This problem happened before the freak accident, but it just fixed itself somehow, so wasn't much of an issue until now.
Sent from my GT-I9300 using Tapatalk
Hello All,
I have an LG G2-D800 (ATT model). It is just turning off and on by itself. I have been using the phone from almost 1year and it worked very well.
This issue has started happening couple of days back, and switches off all of a sudden when in middle of something.
I have tried factory reset and also encrpted the phone for BYOD purposes at work.
I havent installed anything new recently and was working well all long except this problem. it has become almost unusable now.
ANy suggestions on how to fix it? I am on lollipop
akusbharat said:
Hello All,
I have an LG G2-D800 (ATT model). It is just turning off and on by itself. I have been using the phone from almost 1year and it worked very well.
This issue has started happening couple of days back, and switches off all of a sudden when in middle of something.
I have tried factory reset and also encrpted the phone for BYOD purposes at work.
I havent installed anything new recently and was working well all long except this problem. it has become almost unusable now.
ANy suggestions on how to fix it? I am on lollipop
Click to expand...
Click to collapse
Without a logcat or crash message there is not way to find the cause.
I am not sure how to get it, can you let me know how to do get it
There are plenty of tut around the site. Follow the rules and you will find it.
zelendel said:
There are plenty of tut around the site. Follow the rules and you will find it.
Click to expand...
Click to collapse
I tried crash log app from google store, and it never sent me an email which I opted for with the crash log file
akusbharat said:
I tried crash log app from google store, and it never sent me an email which I opted for with the crash log file
Click to expand...
Click to collapse
Update to this now. My phone is not responding at all when I press power, volume up and down buttons.
Also when I connect to windows PC, it says USB device not recognised. I have all the drivers installed. Cant get into recovery or download mode at all.
When I check for devices using fastboot or adb, it doesnt show the device connected. my phone might have been bricked, but do not know how that happened.
Searched so many forums and threads here, but nothing helped in my case.
Can someone please let me know what to do now.
Uhm dead motherboard? You didn't flash anything recently so it's not a brick probably. Take that thing to the service if it's not reacting on pressing physical buttons. I wouldn't have high hopes for it tho.
Edit
Your phone doesn't turn on at all, right?
MilanStojkovic said:
Uhm dead motherboard? You didn't flash anything recently so it's not a brick probably. Take that thing to the service if it's not reacting on pressing physical buttons. I wouldn't have high hopes for it tho.
Edit
Your phone doesn't turn on at all, right?
Click to expand...
Click to collapse
Yes, doesnt turn on at all now..... it turned on when I tried over the weekend, battery was almost zero , so it came on ( I think so)
When connected to a PC, it is showing up as "QHSUSB_BULK"
From my reading online, it means hard brick..... I cant get into recovery,download modes or anything at all now..... definitely not motherboard
Can someone tell me how to fix this phone.
"fastboot devices" doesnt return any device
ADB or fastboot doesnt detect the phone at all.... just "waiting for device....." message
Any help here please?
Can you get on team viewer?
Sent from my LG-D800 using XDA Free mobile app
After going through your post, i'm 70% sure it's a hardware problem. Take your device to nearest service center and them know your issue.
Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!
They sucks on customer service.
They just changed the software nothing else. No new cpu
Click to expand...
Click to collapse
you mean they should have changed phone's CPU for you ?
BruintjeDeBart said:
Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!
Click to expand...
Click to collapse
You had me at reddit, post teh OP forum & reddit links to this post here.
A little sadness for your story, on the other side when I had a problem on my OPX, the front speaker was broken, they picked up my phone and in 7 working days it came back perfect!!
So I don't know.. maybe you can ask the costumer service for a replacement?
Anyway in my case they were really gently with me, hope for you too!
Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..
XqepX said:
Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..
Click to expand...
Click to collapse
Something has to change, there customer service and repair service is garbage
BruintjeDeBart said:
Something has to change, there customer service and repair service is garbage
Click to expand...
Click to collapse
I agree that OnePlus support is horrendous.
We have the following issue:
Basically if you reboot the phone, 9 times out of 10 there will be absolutely no signal whatsoever on the 3 UK network, the phone will just state emergency calls only. This happens on both 3G and 4G, but we usually have 4G turned off as there are not many areas within our region that support 4G yet. If you search Available Networks 3 doesn't show up.
Usually leaving the phone for hours the signal will come back, but sometimes it can be fixed by going into the Test Menu by putting *#*#4636#*#* into the dialer and going to Phone Information -> Toggling the Radio off and On a few times, but this doesnt work every time. My LG G4 is also on the Three network, so I have tried putting both SIMS's in the OnePlus X at the same time and the same issue occurs in both SIM Slots. If I put a Vodafone SIM in as well as the Three SIM, the Vodafone SIM works absolutely fine, regardless of the SIM slot it goes in, but it maintains a signal each time. The problem isnt signal in the area as we have full signal in our house. If I put my wife's SIM into my LG G4 it works absolutely fine 100% of the time.
I've exported various catlogs/modem logs and they have absolutely no interest in assisting.
Community Build 1 it worked flawlessly, but Community Build 2 its not working again. Their recommended fix is to use the Community Build 1 for the forseable...
Can see this phone will be getting sold and replaced with something else.
Little Update to my problem:
I made some tests today, my charging problem still exists. It only charges in a specific position.. I guess I have to fix it on my own :/
Gesendet von iPhone mit Tapatalk
Hi everyone,
Last sunday, I processed to the last upgrade of my LGv20 H990DS (Received 1st notification about availability about a week before)
Upgrade went fine and phone worked ok after it. Note: I was using it with official updates / I did not root the phone
Through on next morning, I found that I was having the LG logo then black screen then LG logo ans so on...
Won t be sure now if phone was unplugged or not overnight.
I read different threads here and some check videos but so far nothing as worked.
Would like to have an idea if it is still worst trying fixing.
Among the stuff, I tried:
Factory reset by holding the Volume down button and Power then releasing Power and pushing it back:
I access the menu but after confirming the reset I am back in a bootloop situation
I also tried to connect the phone in download mode and use LG Bridge as I saw in a video:
I can enter the download mode but phone does not get recognized and then go in bootloop again
I saw other post mentioning fastboot or XDZ but haven t seen in detail as look more steps/complicated.
Was thinking checking first if it was worth trying and if maybe my issue was due to something not fixable by myself (Hardware...)
Thanks in advance for the help!
I've got exactly the same problem. Could anyone help, please?
Hi
I will be still blocked with same issue.
Tried to bring it to a few shops, but they could not do anything.
LG is not common phone here (Malaysia) so most saying they are not familiar, don t have firmware or spare part.
I m taking back the phone tomorrow and was planning to try
https://forum.xda-developers.com/v20/how-to/restore-v20-to-100-stock-bricked-devices-t3524903
see if using dll and lgup will do better.
or this
https://forum.xda-developers.com/v20/how-to/guide-lg-v20-to-life-t3827732
but i m not sure it will work since in my case it is not recognised and download mode doesn t stay on and phone goes back to bootloop?
One of the issue I thought was it might be due to usb connector, might the port is having issue as i used another cable as the lg one was not working anymore at some point?
If connecting phone, phone is charging but no connection can be done.
Was thinking trying to change the port but to do it here is not so easy as no spare part locally.
I don t have soldering tools here and going via a shop will cost a bit and long delay, before doing it would anyone know if it might solve the issue or I m going a wrong way and issue is not link to connector?
Thanks
Hello,
First of all send a greeting to everyone since I am new to the forum.
I explain the problem to see if someone can help me.
I have a xiaomi redmi 4 (sorry if this is not thr prime, but I cant see the device in the list) with "fake" rom from the Chinese store. I know because the version ends in 0.0.
The problem is that when you connect the phone to the PC it does not do anything, it just charge (previously it worked well and the pc recognized it, also going out in the curtain the options to select load, mtp, etc.
I have tried several things and nothing works.
Probe activating usb debuging, with the app usb settings (which seems to open those options but quickly closes and the screen goes blank) and more different things but nothing worked, still only charging.
In the device manager it does not appear, neither as a connected device or as a connected device but without the drivers (I have the drivers well because before it worked correctly).
It all started when the battery stopped charging correctly, the battery charged very slowly. With the ampere app you can see that the charhe was very weak, no more than 100mah. Clean the usb port, probe with other cables and chargers, other pc but nothing to charge faster as usual.
Then I decided to restore the phone to factory but continued the same, charging very slow.
Later I decided to put a global rom using miflash with mode edl ( the bootloader is closed), but the phone never entered in that mode. Use the technique of power + vol + and vol- and I got it right. In the device manager I recognized it correctly (with the correct name that usually say in the guides for this type of operations), but miflash told me it was not connected.
Also use the adb commands (also recognized the mobile without problems, leaving the id of the device, but when using the abd reboot command, but the phone do not entering in edl mode, the phone restarted normarlly, even with some .bat that does the same thing also restarts in normal mode instead of edl.
For all of this operations the pc always detect the phone correctly, only the charge was extremely slow.
My surprise came when a few days ago I tried to remove the fake rom of the Chinese store and put the global, but the pc (mine and others more than probe) did not detect the phone, just charged me.
I think the problem is not physical, because if I plug in a mouse by otg, it works correctly, which makes me think that the data pins are going correctly.
I hope I have given all the detail that is needed in case someone can help me. If not, please tell me what else I can contribute.
Many thanks in advance to those who can help and greetings.
PD: sorry for my english
I can't help you with your problem, but you can find which phone you have pretty easily.Install some app like aida 64 or cpuz and check the characteristics.4 prime has a 2 ghz cpu and fullhd screen, the other 4's have lower speed cpus and hd screen if i remember correctly.Also how old is your phone?
T3sla said:
I can't help you with your problem, but you can find which phone you have pretty easily.Install some app like aida 64 or cpuz and check the characteristics.4 prime has a 2 ghz cpu and fullhd screen, the other 4's have lower speed cpus and hd screen if i remember correctly.Also how old is your phone?
Click to expand...
Click to collapse
Thanks, but what I tried to say is that I cant find the model in the menu of the xda webpage (this is why I said sorry because the model in the forum is not exactly the same. In the forum is redmi 4 Prime and I have a redmi 4). I know what phone I have, a redmi 4. Anyway thank for try to help.
beltama2 said:
Thanks, but what I tried to say is that I cant find the model in the menu of the xda webpage (this is why I said sorry because the model in the forum is not exactly the same. In the forum is redmi 4 Prime and I have a redmi 4). I know what phone I have, a redmi 4. Anyway thank for try to help.
Click to expand...
Click to collapse
In gsmarena redmi 4 is the same as 4X, which has a section here on xda.You can ask there for confirmation and help maybe.