Hi everyone,
Last sunday, I processed to the last upgrade of my LGv20 H990DS (Received 1st notification about availability about a week before)
Upgrade went fine and phone worked ok after it. Note: I was using it with official updates / I did not root the phone
Through on next morning, I found that I was having the LG logo then black screen then LG logo ans so on...
Won t be sure now if phone was unplugged or not overnight.
I read different threads here and some check videos but so far nothing as worked.
Would like to have an idea if it is still worst trying fixing.
Among the stuff, I tried:
Factory reset by holding the Volume down button and Power then releasing Power and pushing it back:
I access the menu but after confirming the reset I am back in a bootloop situation
I also tried to connect the phone in download mode and use LG Bridge as I saw in a video:
I can enter the download mode but phone does not get recognized and then go in bootloop again
I saw other post mentioning fastboot or XDZ but haven t seen in detail as look more steps/complicated.
Was thinking checking first if it was worth trying and if maybe my issue was due to something not fixable by myself (Hardware...)
Thanks in advance for the help!
I've got exactly the same problem. Could anyone help, please?
Hi
I will be still blocked with same issue.
Tried to bring it to a few shops, but they could not do anything.
LG is not common phone here (Malaysia) so most saying they are not familiar, don t have firmware or spare part.
I m taking back the phone tomorrow and was planning to try
https://forum.xda-developers.com/v20/how-to/restore-v20-to-100-stock-bricked-devices-t3524903
see if using dll and lgup will do better.
or this
https://forum.xda-developers.com/v20/how-to/guide-lg-v20-to-life-t3827732
but i m not sure it will work since in my case it is not recognised and download mode doesn t stay on and phone goes back to bootloop?
One of the issue I thought was it might be due to usb connector, might the port is having issue as i used another cable as the lg one was not working anymore at some point?
If connecting phone, phone is charging but no connection can be done.
Was thinking trying to change the port but to do it here is not so easy as no spare part locally.
I don t have soldering tools here and going via a shop will cost a bit and long delay, before doing it would anyone know if it might solve the issue or I m going a wrong way and issue is not link to connector?
Thanks
Related
# Sorry for my poor english.
Hi there. For quite a while I've been using CloudyROM G3, then I wanted to change it, first, for Optimus G3, then Spiderio, finally ending today on stock. During last two days I've tested few roms and few kernels, including Dorimanx's, stock, and few more from the first page on the forum.I've been dealing with some white and various color strips coming thru my screen and I have no idea both where are they from and how to solve that problem. It effectively stops me from normal using the phone; on the photos below, there is a "first stadium", lets name it that way, it can be only worse, erven to the point, when the whole screen is covered by white horizontal strips. As I thought it might be caoused by changing roms and kernels, I've decided to flash stock from .kdz file, but the problem is still here.
What I find quite interesting, the problem never shows up when the phone is connected via usb to computer or plugged for charging. After unplugging it can cause problem immediately, or not at all, weird as hell.
I hope you can give me some advices, how to deal with that, if not, I'd have to give it back for the guarantee, but it means two weeks without the phone :/
I hope you can find the solution!
Image - oi60.tinypic.com/2rfr8qw.jpg
Sorry for ****ty quality, it was made via my tablet..
EDIT - to be clear, the phone is now working on stock kitkat 4.4.2 from kdz, it's europe open d802 for 32gb and in addition i cant wake my phone by double-tapping on it but I could have on another kernel, like Cloudy's or Dorimanx, yet the strips were there also.
THE PROBLEM IS SOLVING IMMEDIATELY WHEN I PLUG THE DEVICE VIA USB, WTF?
elbroth said:
# Sorry for my poor english.
Hi there. For quite a while I've been using CloudyROM G3, then I wanted to change it, first, for Optimus G3, then Spiderio, finally ending today on stock. During last two days I've tested few roms and few kernels, including Dorimanx's, stock, and few more from the first page on the forum.I've been dealing with some white and various color strips coming thru my screen and I have no idea both where are they from and how to solve that problem. It effectively stops me from normal using the phone; on the photos below, there is a "first stadium", lets name it that way, it can be only worse, erven to the point, when the whole screen is covered by white horizontal strips. As I thought it might be caoused by changing roms and kernels, I've decided to flash stock from .kdz file, but the problem is still here.
What I find quite interesting, the problem never shows up when the phone is connected via usb to computer or plugged for charging. After unplugging it can cause problem immediately, or not at all, weird as hell.
I hope you can give me some advices, how to deal with that, if not, I'd have to give it back for the guarantee, but it means two weeks without the phone :/
I hope you can find the solution!
Image - oi60.tinypic.com/2rfr8qw.jpg
Sorry for ****ty quality, it was made via my tablet..
EDIT - to be clear, the phone is now working on stock kitkat 4.4.2 from kdz, it's europe open d802 for 32gb and in addition i cant wake my phone by double-tapping on it but I could have on another kernel, like Cloudy's or Dorimanx, yet the strips were there also.
THE PROBLEM IS SOLVING IMMEDIATELY WHEN I PLUG THE DEVICE VIA USB, WTF?
Click to expand...
Click to collapse
I'm not sure what they are but you might want to try the white lines fix and see if that works.
I've triedn this, several times with several roms, didn't work.
Hi guys!
So while using my phone halfway, it suddenly powered off and died. At first I thought it was something small and tried to power it on again, but unfortunately it seems to be a much bigger problem. I am unable to do anything with the phone at all. It's become a literal brick.
I have not done any rooting nor have I dropped the phone into the water. I dropped my phone a couple of times, but it was with a proper phone cover.
When I tried to charge my phone, the charging light did not come on. I have tried the battery in an external charging kit and it works fine, therefore I do not believe that it is a battery problem.
The lucky thing is that my phone is still under warranty. However, I was told that the SOP for servicing the phone is to remove all personal data during the recovery process.
Unfortunately, I didn't back up the files in my phone because I didn't see any signs that the phone was gonna die on me, so I was wondering if there was any other way to save my data.
I read online that it may be worth trying to use a USB jig to try to force the phone into download mode. Is this possible? Does anyone know where I may be able to purchase one?
Unfortunately, I do not know which specific model my carrier sells, but it's a Qualcomm 2.7 KHz 4G+ note 4. Can't remember the exact firmware it was running on, but it should be the latest stock firmware.
Would greatly appreciate any advice. Thanks!
Is there anyone here who has any advice for me?
royaloyalz said:
Is there anyone here who has any advice for me?
Click to expand...
Click to collapse
jig is basically a 300K ohm resistor across pins 4 and 5, so searching for brand names/judging by marketing descriptions won't help. It can only fix soft bricks for you, specifically it lets you enter download mode where you can use odin to flash stuff you want. It wont help you in any other way.
Now that we are clear, the cheapest ones I could find are these:
http://www.amazon.com/SainSonic-Dongle-Samsung-Captivate-Vibrant/dp/B0053H73JQ
http://www.amazon.com/Download-adapter-Samsung-Galaxy-Unbrick/dp/B008THL0V4
Buy whichever you like
And if its a hard brick, off to the service center you go!
PS: i have no idea about any way to backup from download mode, maybe someone else can help you on that part.
If you are able to dirty flash a rom and get it booting then you can backup all you want. Hope that works for you.
Thanks for the advice!
Unfortunately because I wasn't able to power up the device I had to send it into the service center. They replaced the motherboard and the charging point for me and I got back my phone 4 hours later.
Lesson learnt, always backup your data every day.
Hello Guys,
I am posting this thread with a great deal of frustration and of course i'll try to leave the emotions out of this, although it's pretty hard (since that's NOT how i imagined i'll unbox the OPT which i was waiting for, for so long).
Anyways,
I'll cut to the point, I received my OPT package and happily went a head opened the box (hoped not to get a broken phone or anything (like someone who posted a thread here), and indeed the package looked okay and the device looked good (physically speaking).
I started the phone, and i can see the black background white android logo, and then.. Black Screen... I'm telling myself "Ahh that's probably nothing.. let's wait a bit or worse case another restart" waiting didn't help and as you probably know restarts did not help as well.
Okay, since i am not newbie to the android troubleshooting, i said to myself, probably a bad OS boot or some sort of OS issue, let's enter the RECOVERY to reset / wipe / factory reset.
Volume Down + Power Button, can't enter recovery just a Black Screen showing.
Starting the phone again regularly shows the Black Screen but the buttons are glowing blue and if i click on the volume buttons i can hear the sound tick.
Okay, at that point i was getting a bit worried, no recovery, several reboots and Black Screen when going to recovery or normal mode.
So now, i knew i had to go over and search the forums (XDA | One Plus) for more solutions on soft bricked / hard bricked devices.
I found the restoration thread of:
http://forum.xda-developers.com/oneplus-2/general/oneplus-solution-hard-bricked-device-t3183449
Including the QualCom driver method and 2 FULL restoration kits (1 Hidro OS 1 Oxygen).
I followed the steps (trying first the lighter Hidro Kit (without .img's of system etc') finished the process but when it should logon to recovery SAME result.
Then i went ahead and tried the OxygenOS recovery kit, same procedure it finished, phone restarting but same Black Screen.
This is where i am at right now, very frustrated, i raised a TT to the one plus support, i will update how it goes, i assume i passed most of the troubleshooting phases but if anyone has ANY ideas on how to proceed or assist i would be glad to try it out.
In addition i will use this stage to also update on the OnePlus support (refund wise, and TT dealing wise) as i think it's also important to report on the support when actual problems occur and how they handle it.
In any case guys, thanks for reading this, i really hope you will receive your products WORKING as they should, there's not much worse things when it comes to getting a NEW device starting it for the first time and not being able to use it, after waiting for so long for it.
--Video is also attached below.
https://dl.dropboxusercontent.com/u/33088939/20151005_132402.mp4
I will keep you updated.
Thanks & Regards,
Rest in peace. Contact Oneplus support m8 and send that **** back
Sent from my ONE A2003 using XDA Free mobile app
Small Update: I just wish you all to never wait for the OP customer service / technical support. (waiting time is really outrageous for a company which support customers online).
In addition, the technical support team sent me files to download (while i'm explaining her that i tried all of those already) + sending me ROM for OPO (Cyanogen........)
I was in a kind of a shock, while i'm correcting her and telling her there's no CM for OPT and the files she sent me (CM11s?!) are not the correct ones, she sent another mail.
Anyways, i guess you have to go for that "entire process" until they allow you to get a refund.
Hate to type it, but for me it's probably "Never Again" instead of "Never Settle".
CS is the same for most companies, someone in a call centre with little knowledge and a book of instructions to follow. There's no point you saying "I did this already" because they get in trouble if they don't follow the script they have.
I have got the black screen of death too and im a couple of mot=nths into using it
[/COLOR]
Tricepz said:
Hello Guys,
I am posting this thread with a great deal of frustration and of course i'll try to leave the emotions out of this, although it's pretty hard (since that's NOT how i imagined i'll unbox the OPT which i was waiting for, for so long).
Anyways,
I'll cut to the point, I received my OPT package and happily went a head opened the box (hoped not to get a broken phone or anything (like someone who posted a thread here), and indeed the package looked okay and the device looked good (physically speaking).
I started the phone, and i can see the black background white android logo, and then.. Black Screen... I'm telling myself "Ahh that's probably nothing.. let's wait a bit or worse case another restart" waiting didn't help and as you probably know restarts did not help as well.
Okay, since i am not newbie to the android troubleshooting, i said to myself, probably a bad OS boot or some sort of OS issue, let's enter the RECOVERY to reset / wipe / factory reset.
Volume Down + Power Button, can't enter recovery just a Black Screen showing.
Starting the phone again regularly shows the Black Screen but the buttons are glowing blue and if i click on the volume buttons i can hear the sound tick.
Okay, at that point i was getting a bit worried, no recovery, several reboots and Black Screen when going to recovery or normal mode.
So now, i knew i had to go over and search the forums (XDA | One Plus) for more solutions on soft bricked / hard bricked devices.
I found the restoration thread of:
http://forum.xda-developers.com/oneplus-2/general/oneplus-solution-hard-bricked-device-t3183449
Including the QualCom driver method and 2 FULL restoration kits (1 Hidro OS 1 Oxygen).
I followed the steps (trying first the lighter Hidro Kit (without .img's of system etc') finished the process but when it should logon to recovery SAME result.
Then i went ahead and tried the OxygenOS recovery kit, same procedure it finished, phone restarting but same Black Screen.
This is where i am at right now, very frustrated, i raised a TT to the one plus support, i will update how it goes, i assume i passed most of the troubleshooting phases but if anyone has ANY ideas on how to proceed or assist i would be glad to try it out.
In addition i will use this stage to also update on the OnePlus support (refund wise, and TT dealing wise) as i think it's also important to report on the support when actual problems occur and how they handle it.
In any case guys, thanks for reading this, i really hope you will receive your products WORKING as they should, there's not much worse things when it comes to getting a NEW device starting it for the first time and not being able to use it, after waiting for so long for it.
--Video is also attached below.
https://dl.dropboxusercontent.com/u/33088939/20151005_132402.mp4
I will keep you updated.
Thanks & Regards,
Click to expand...
Click to collapse
So the phone should be responsive even if you cant see the screen. SOOO forget letting it drain, but instead, connect it to pc and install latest twrp. Or crm. Unlocking the bootloader may be difficult as you have to use the power and volume buttons to choose yes or no but i think it starts on yes so just press the power button. Now copy over any rom and gapps (i used exodus and lollipop gapps). Flash them and the phone will boot up surprisingly quickly. This will hopefully stop you from wasting time with support teams that are already overloaded with queries. I hope this helped
I have the same problem I dont know what to do! please someone help !
This is really old news, I'll just add that I've sent the device back and got my money back,rocking a new lg v10 and happy a hell.
Sent from my LG-H960 using Tapatalk
I have an LG G6, international version (H870DS) that has been having bootloop issues for a while now. For the first few months it would come and go -- sometimes it would be a week between issues, sometimes just a few minutes. I tried many things, multiple factory resets, removed the SD card, deleted possible troubles apps, basically anything I could find online to try. But, for a while the phone would work pretty much normally until it decided to restart and loop.
But... about two weeks ago the phone got into its bootloop and never came out -- I can't get past the LG logo screen anymore. If I let the phone go for a while eventually it gets to a green screen talking about a RAM dump. One time I managed to get it to a screen talking about unlocking the bootloader but that part got a bit over my head. Basically, I can let the batter die but as soon as I plug it in, the phone starts lopping again for 15 minutes or so, eventually ending at that green screen.
Over the last few days I have tried downloading a stock KDZ file to try to flash stock ROM back onto the phone. The problem is, I can't get the phone to communicate with my computer no matter what I do. I've downloaded LGUP, installed all the drivers, tried the LG Flash Tool and pretty much anything else I could find -- but I just can't get anything to recognize the phone, even when I get it into download mode. I know the problem isn't with drivers because when I try my wife's identical G6 on my computer it gets recognized right away.
I should mention that I never tried to tweak anything with the phone -- the issue has been occurring since it was basically brand new. I am by no means an idiot when it comes to tech but also far from an expert, but I have done my research and tried everything I could.
So -- basically I am out of options and appealing to anyone who can help. I currently live in Africa and have no access to LG service centers. I have spent upwards of 10 hours trying to figure this out now and I just don't know what else to try. Any tips or advice would be incredibly appreciated. Thank you!
This looks like a hardware failure. if you have warranty, you should send it back to them. The seller can't take care of the warranty ?
Today on my way to work I was playing music through my bluetooth and the music stopped. I went to reset bluetooth and it took almost 3 mintues to turn off. When I went to turn it back on, it wouldn't. I powered off and reset the phone. After, it got stuck in a bootloop. LG logo for about 7-8 secs and restarts.
Before the bootloop, I was noticing a few weird things: A notification of USB Options was always up, was saying I was using my phone as a USB Power Supply. If I changed the options it would revert back to USB PwrSply. I noticed the battery life was getting a lot worse. Also, when plugged into Quick Charge it would not say "Quick Charging" anymore.
I can get into the Recovery menu, but all options revert to the bootloop.
I can get to the Download menu. After about a few seconds of sitting on the Download menu, it starts the LG logo bootloop.
I have not tried to flash another stock ROM. I have downloaded the LGUp program, Uppercut, LG Mobile Support Tool, and LG Mobile Driver. I also downloaded the previous 1BA firmware kdz file.
I believe I have the knowledge to reflash properly, but I do not want to make the phone worse or lose my data. Plus, I don't want to void the warranty.
TL;DR I have bootloop and want to save my data!
Any suggestions would be very much appreciated! Thank you!
Flashing won't help you, this is a hardware problem. You can try freezing then phone, seeing if it will boot, and then backing up your files a fast as you can. Alternatively, if that doesn't work, you can take a hair dryer and heat the phone up.
Either way, LG will definitely take care of it under warranty since those morons can't seem to make a decent heat sink that lasts. Every LG flagship phone since the G4 has had this problem. I am sure the V30 and G7 will be no different -- they just haven't been out long enough yet.
-- Brian
runningnak3d said:
Flashing won't help you, this is a hardware problem. You can try freezing then phone, seeing if it will boot, and then backing up your files a fast as you can. Alternatively, if that doesn't work, you can take a hair dryer and heat the phone up.
Either way, LG will definitely take care of it under warranty since those morons can't seem to make a decent heat sink that lasts. Every LG flagship phone since the G4 has had this problem. I am sure the V30 and G7 will be no different -- they just haven't been out long enough yet.
-- Brian
Click to expand...
Click to collapse
I was hoping that this wasn't the issue. I was hoping that it was from the 1CA update, because the other random problems seemed to have started when it updated. Should I at least try to reflash? Would reflashing to a stock/OEM ROM (the one i mentioned above) void the warranty?
Also, when I restarted the phone today, that was the first restart that I have done since the update. Not sure if that means anything, but maybe??? lol
No, flashing a KDZ does not void the warranty even by LGs terms.
In the US rooting your phone doesn't void the warranty either .. no matter what OEMs will have you believe.
-- Brian
runningnak3d said:
No, flashing a KDZ does not void the warranty even by LGs terms.
In the US rooting your phone doesn't void the warranty either .. no matter what OEMs will have you believe.
-- Brian
Click to expand...
Click to collapse
Awesome! That's definitely good to know. Thanks.
I'm going to attempt to downgrade flash it. If it doesn't work, I'll contact LG. I dont really care about buying a new phone. My data on it is worth WAY more to me than the phone. (Guess I really should start backing up my stuff XD )
If you have any suggestions as to recovering my data, even if it kills the phone, I'm all ears!
Update: I attempted to flash or just access the phone as storage using many different ways. While I was browsing for new answers, I kept the phone connected to my computer and left it bootlooping. Eventually, the phone battery died and booted up properly. The battery was at 1%, but everything loaded just fine. I was able to recover all my data and save it to my PC.
Thinking that this was a soft-brick due to the phone actually fully booting, I was going to attempt to root and flash. I let the phone charge to 100%. When I reset the phone to implement the root, the phone got stuck in a BOOTLOOP AGAIN.
Any ideas in why this would happen? Does this mean it's a software based bug, or hardware?
Dart_Fur said:
Update: I attempted to flash or just access the phone as storage using many different ways. While I was browsing for new answers, I kept the phone connected to my computer and left it bootlooping. Eventually, the phone battery died and booted up properly. The battery was at 1%, but everything loaded just fine. I was able to recover all my data and save it to my PC.
Thinking that this was a soft-brick due to the phone actually fully booting, I was going to attempt to root and flash. I let the phone charge to 100%. When I reset the phone to implement the root, the phone got stuck in a BOOTLOOP AGAIN.
Any ideas in why this would happen? Does this mean it's a software based bug, or hardware?
Click to expand...
Click to collapse
I'm not sure to be honest, your situation seems strange
Was it hot and was your phone in the sun during your trip to work? Overheating can make weird things happen.
lakingslayer said:
Was it hot and was your phone in the sun during your trip to work? Overheating can make weird things happen.
Click to expand...
Click to collapse
It wasn't hot at all, I had the A/C in my car on and it sets on a car mount that mounts to the air vent. It gets direct A/C. I didn't have it charging either.
All I did was connect my phone to Bluetooth, play a mix, and drive 15mins to work at 6am in the morning. It was still dark and cool out. The music stopped and I tried to reset bluetooth. It took forever to turn off and wouldnt turn back on. I reset phone and BOOTLOOP. ???
There is no damage to the phone physically. I don't think I've ever dropped it ever. It's gotten hot a couple times, but that was months and months ago.
I've never had a problem with this phone since I got it almost 2 years ago, since the 1CA update, I had a couple bugs, now this bootloop.
Dart_Fur said:
Update: I attempted to flash or just access the phone as storage using many different ways. While I was browsing for new answers, I kept the phone connected to my computer and left it bootlooping. Eventually, the phone battery died and booted up properly. The battery was at 1%, but everything loaded just fine. I was able to recover all my data and save it to my PC.
Thinking that this was a soft-brick due to the phone actually fully booting, I was going to attempt to root and flash. I let the phone charge to 100%. When I reset the phone to implement the root, the phone got stuck in a BOOTLOOP AGAIN.
Any ideas in why this would happen? Does this mean it's a software based bug, or hardware?
Click to expand...
Click to collapse
I hope you got your data off before you started messing with it.. your phone is dead.. Runningnak3d gave you a clear warning
Flashing won't help you, this is a hardware problem. You can try freezing then phone, seeing if it will boot, and then backing up your files a fast as you can. Alternatively, if that doesn't work, you can take a hair dryer and heat the phone up.
Click to expand...
Click to collapse