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Hello,
i seriously need help.
Until this morning, my X1 worked. Over the last few days I was playing around a bit with various TF3D options, etc. I should note that I did not touch the ROM.
Then suddenly my phone gave no sound anymore.
No audible resonse to a stilus click on the screen.
No sound from FM radio.
No sound from phone (neither ring nor can I hear the caller).
(Vibra alarm works when activated though)
When switching to speakerphone I hear a very soft static crackle when doing the switch. Just as if the speaker is turned on. But then - no sound at all.
No microphone function on phone (caller cannot hear me).
No sound via headphones on phone.
No sound via headphones on MP3 playback.
Everything else appart from sound works. Even the phone can make a connection when calling - you just hear nothing.
I tried a soft reset. Nothing - still no sound.
Then I tried a hard reset:
Obviously the hardware of my speaker is ok. Because when I make a hard reset, there is the "pling" sound to inform me, that I should calibrate my screen.
Then there is another "pling" when the message appear, asking if I want to get the automatic provider settings updated.
But afterwards - no sound at all in the whole phone.
Then I went to update the ROM, thinking I might have (no idea how, but you never know) done something to audio drivers. I replaced my German T-Mobile ROM with the prepared German ROM without branding from this thread:
http://forum.xda-developers.com/showthread.php?t=446070
But still - same result as above.
Anyone got any idea?
Really nobody having any helpful comment?
did you try to change the radio??
I flashed a whole new ROM - same problem persists.
Besides: It´s not a Radio problem because system sounds and MP3 playback don't have any sound either.
Stating the obvious
Sorry to state the obvious but it sounds like the connection or the speaker module has gone. Have you recently tried the head phones on the X1? please see below link for a possible reason.
http://forum.xda-developers.com/showthread.php?t=282553
excersise your right to return
Regards,
Creamy-Goodness
Hello Creamy-Goodness,
thanks for you input.
If there was somewhere a hardware switch for sound output to speaker or headphones (which I doubt) that is stuck, it would not explain why I have neither sound in speaker NOR headphones. (One would assume that depending on the position of the switch at least one of the two should work.)
Apart from that I only tried the headphones to troubleshoot the problem after I found out there was no sound.
Nevertheless interesting, that this happens to other devices.
Speaker module cannot have gone either. There is an audible system sound from speaker right after hard reset to inform me that I need to calibrate the screen - but no sound anymore afterwards.
I will try to have the device swapped next week.
reg. sound issue
I'm suffering from the same problem here.
it only freggin vibrates.
TheMobilist said:
I flashed a whole new ROM - same problem persists.
Click to expand...
Click to collapse
Usually there is a simple fix which involves replacing a DLL, but not in this case of course - unless that ROM includes the bad DLL. I seem to remember it was a problem which occured after installing TF3D, but I couldn't find anything when searching just now.
It might be worth you checking the ear-speaker sound (make a phone call), as there is always the possibility that sound is being re-directed or intercepted (by something like Troca2). Check what programs and services are running.
Tests should be done with a known-to-work-fine-ROM of course.
Okay, I finally got the original ROM to flash the X1 back.
And strangely - when after one week of not using it I turned it on again to flash the phone, I got my sound back.
I have absolutely no idea what happened and why, but I am glad that I do not have to send it back.
@k_ash82
What I did is:
Turned my X1 off (not just stand-by), really off.
Waited one week.
Switched it on again.
I had my sound back.
No idea why, but maybe that works for you as well?
Just try it and please post your experience.
It would be very kind of you to share the german t-mobile stock rom with the community . Perhaps it could be added to "Xperia ROM and Guides" Thread, too.
I have no sound sometimes with this rom
http://forum.xda-developers.com/showthread.php?t=460190.
After switch off and turn on the phone again the sound is back.
Karsten
i have original sony rom (no branding) and also the same problems
no sound after a while (sometimes when phone goes in standby, sometimes just without a reason)
cannot play any sound in no application (media player,core player,etc) also the phone ringing or sms sound is off.
but the most annoying thing is, i can make a call, the call goes through, but I can hear nothing from the called person.
sometimes it works when i switch of the phone and restart, but sometimes I have to do 4 or 5 restarts.
the phone is now 1 week old, an I haven't installed Touch3D or anything like that, because I made hardreset and left the original configuration on factory settings, just to make sure, that it's no software error.
anyone got a solve for this problem actually?
if I ask google, there are many people with this problem, but no solve found till now
i have an issue with the speaker too but not exactly the same as the one described above.
my speaker still plays sound but it is about 10% of the original volume when it is already set to loudest (you have to put your ear right next to the speaker to hear the sound)
after i re-flashed the rom, it worked normally for about half a day until the problem returned
can anyone please help??
i keep missing my calls ><
thanks
this is a well known issue on some X1 phones ! you cant fix this with any software-update because it is hardware related. some x1 phones have it like every 2 weeks, others 3-4 times a day. most of the time you can just reset your phone but this is not a solution.
you have to send it back to SE in exchange for a new one.
i called my provider (o2) and they delivered a new x1 _on the next day_ in exchange (they have a 48 hrs delivery/pickup/return service).
the new phone works just fine !
- QuadWord
Wonder anyone got this problem, make outgoing call or incoming call, no voice from internal speaker. But if I press "Speaker On" during call I can hear the voice of the other party.
Playing music song playback sound ok, only during call conversations , both outgoing & incoming, I can't hear any sound unless I turn the speaker-phone on.
seems there is a problem in the phone speaker, though the main speaker is working properly.
Tried hard reset and also changed the SIM, but to no avail.
Any advice? Thanks.
Balendra
My problem has been solved. I had created a backup of my system with SPB backup and it restored my phone back.
I think the problem arose after installing oldSAP speaker phone, which routed the incoming and outgoing call audio via speakerphone.
However, I cant understand that if it was a software problem, why could'nt it be solved by Hard reset.
Any suggestions ?
Same Problem
hello guys !
I have the same problem. I Tried hard reset and also backup my system and nothing...What's this?
Any advice? Thanks.
Sony Ericsson Xperia
I also have this phone and i cant hear anybody during a call, i have tried resetting the phone, but still the same problem, if anybody knows a way to resolve this please let me knows i really like this phone
balendra68 said:
My problem has been solved. I had created a backup of my system with SPB backup and it restored my phone back.
I think the problem arose after installing oldSAP speaker phone, which routed the incoming and outgoing call audio via speakerphone.
However, I cant understand that if it was a software problem, why could'nt it be solved by Hard reset.
Any suggestions ?
Click to expand...
Click to collapse
My problem with the phone speakers resurfaced, sometimes they behaved and sometimes did'nt, thereby forcing me to turn the speakerphone on for listening to calls.
I finally took my phone to a nearby Mobile Repair Shop. The mechanic told me that it was a common problem in most phones and the only way out was to change the phone speakers. The speakers available were Chinese ones for Rs 150 and what he called original ones for Rs 300. I opted for the latter and he replaced the speakers within 5 minutes, whether he changed the speakers or just refittted the Originals after cleaning? I do'nt know. However, problem solved since then.
I have same problem for about 5months which was described in the first post, and can't solve this problem...any help?
I am also facing the exact problem!!! It was working fine until I accidently did the factory reset... now I have installlllled OS many times with diff vrs. & from stock to diff customized roms but the problem still persists!!!! wondering wat happened!!
Hello All
I bought myself an Asus Zenfone 2 Laser Ze550KL a couple of weeks back.
An overall good phone. But I am facing an irritating issue.
The phone's microphone does not work from some point onwards. Once this happens, when attending(or making) a call, the other person wont be able to hear me.
I am not sure whether its a hardware issue or a software issue. Because once I restart the phone everything is perfect once again. After maybe a couple of calls, the problem resurfaces.
I read in multiple forums of this issue (even in Zentalk) , but nobody has a clean solution. Some of the solutions were -to disable Ok Google Detection, to enable call recording, to switch to loudspeaker, to reboot the phone and so on.
Enabling loud speaker works for me. When I realize the other person cannot hear me, I switch to loud speaker and then he is able to hear me.
Did anybody come across this issue? Is it a software issue? Any help/ideas/suggestions would be nice.
I am hoping its a software bug which will be hopefully fixed in the next system update or so.
Thanks
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
CKtheProblem said:
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
To OP,
This is for most of the guys. It's a software issue, dont worry, Just update to latest update. Which happened to me the same, and solved when i updated some random OTA update fix by asus. So the current version on my phone now is LRX22G.WW_user_1.15.40.639_20151029044030520_201505210103
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Hi I too have this same issue. I believe it is a faulty model from Asus! I had serviced my mobile last month and the Subboard assembly has been completely changed by those people but still I face the same issue. . Hope I will throw away this bulsh**t soon. Asus not willing for replacement too I argued so many times which is just waste of time. Totally a waste of money and time.
Microphone issue
I am also having same problem once restarted phone is all fine...should i replace phone ??
Bought just 2 days back
Solution
Since you apply this solution the error has not returned to flicks: I cannot post the youtube link, but search the title: Solved: Asus Zenphone 2e mic problem by Jack Scorpion.
I have the same device with the same problem! It was neglible before, and it happened very rarely. But recently it had become worse and that thing happened to all the calls. Switching to loudspeaker works (loudspeaker mode disables the bottom mic and switches to top mic). I reset the device to factory settings (that thing wiped the internal memory too!) and since then, i haven't updated the 'ASUS Calling Screen' from the play store and everything works fine atleast till now.
hai friend try (ASUS ZenFone 2 Laser=ZE550KL (Z00L) software Image: 1.17.40.1234 for WW SKU only) this firmware from asus site or try system update form your mobile. thats old version runing firmware running on your mobile so thats a software problem. this a network issue in that old version asus team doing always best i am also have same problem in past month but my current update installed after working fine. so don worry friends
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Try disabling Audio Wizard app
I am also facing same problem. Suddenly the mic of my asus fails to work.
Solution
There is solution. Please post it on another forums after you will check it.
Just hold your phone in your hand in position, which will make sound to reflect directly into your voice microphone. This way you will make a difference in signal between voice and noise cancellation microphone. That's how voice cancellation technology works. I have got this result after one week of search for any effective solution. And did not find any useful info. So I have find a solution after some experiments.
Please post it to another forums if it will solve your problem.
Hi recently i have quite complicated problem with my note 4. Problem started to occur couple weeks ago. I couldn't be heard even if I shouted when making calls. only loudspeaker worked. While recording voice and playedback the sound was very weak. I have performed factory reset and cleared cache partition but it didn't work.
Yesterday when I made a call I suddenly could have been be heard but again loudspeaker didn't work. Very frequently during the call my voice dissappeared so the other person couldn't hear me but when I have turned the loudspeaker on and off immediately I could have been heard for a while. I had to do this few times during the call but my microphone somehow worked for short periods. So to me it seems like it's more like a software issue rather than hardware. Hopefully. Altough it's weird the factory reset didn't help.
Appreciate any advice altough it is dodgy one I guess.
If a full reset didn't work it sounds like you have some kind of short or other hardware issue. Just what I'd assume from what you've said.
Sent from my SM-N910V using XDA-Developers mobile app
I have read that somevery of the software issues can be fixed by flashing the phone and even factory reset won't help I hope there may be other solution than hardware issue
My wife and I both updated to Nougat a couple of days ago. Love it overall. We've only had one problem and it's the same one. The microphone on the headphones no longer works on either of our phones. We have looked at every setting we can find to see if somehow there is a toggle that can be changed or something. No luck this far. Are we missing a setting that can fix this? Has anyone else had this problem?
I just noticed this is likely the wrong section for this question. I don't see how to move it. My apologies.
markmain2. 0 said:
My wife and I both updated to Nougat a couple of days ago. Love it overall. We've only had one problem and it's the same one. The microphone on the headphones no longer works on either of our phones. We have looked at every setting we can find to see if somehow there is a toggle that can be changed or something. No luck this far. Are we missing a setting that can fix this? Has anyone else had this problem?
Click to expand...
Click to collapse
I am having the same problem, I must have factory reset twice and the problem still persists.
I don't think that it is the hardware, I feel it is the software and a nasty bug.
The volume with mine comes and goes and when I am speaking on the phone during speaker mode, they can't hear me.
You are not alone abit that this bug is not affecting a lot of users, but it does exist.
:crying:
serendipityguy said:
I am having the same problem, I must have factory reset twice and the problem still persists.
I don't think that it is the hardware, I feel it is the software and a nasty bug.
The volume with mine comes and goes and when I am speaking on the phone during speaker mode, they can't hear me.
You are not alone abit that this bug is not affecting a lot of users, but it does exist.
:crying:
Click to expand...
Click to collapse
Glad to hear it isn't just my wife and I. A friend of ours has an Edge also on T-Mobile and the upgrade didn't have the same result for them. Hoping a workaround is figured out or an update to fix the issue.
markmain2. 0 said:
Glad to hear it isn't just my wife and I. A friend of ours has an Edge also on T-Mobile and the upgrade didn't have the same result for them. Hoping a workaround is figured out or an update to fix the issue.
Click to expand...
Click to collapse
My issue was previous to the update so it has to be a bug with the Android 6.1 os and sound (still happens with 7.0)
This will happen when I am streaming Youtube for more than 10 minutes, the volume will drop while the video is still playing. Then it will come back on within a minute to 30 seconds randomly.
When I am having a phone call using the speaker phone, the volume will drop. The other person on the phone can't hear me but I can hear them.. I have to turn off speaker phone and cradle the phone like a normal person would, thus not able to use the speaker phone.
When I am having a phone call hands free when I am driving using bluetooth, the conversation will start out ok , but then after 3 minutes or so, the other person can't hear me. I can hear them but they cant hear me. I have to turn off bluetooth and cradle the phone.
I hope there is a patch for this or a root being released to that I can flash another rom to get around this nasty bug.
Dear markmain2. 0
Do you have still this issue or solved it?
I have no issue after upgrade. Did you have chance to change the other earpiece or original one.
this has been an issue since the BETA. apparently they don't listen lol. has to be software related, if someone has time they could always revert to MM and see if it works again
serendipityguy said:
My issue was previous to the update so it has to be a bug with the Android 6.1 os and sound (still happens with 7.0)
This will happen when I am streaming Youtube for more than 10 minutes, the volume will drop while the video is still playing. Then it will come back on within a minute to 30 seconds randomly.
When I am having a phone call using the speaker phone, the volume will drop. The other person on the phone can't hear me but I can hear them.. I have to turn off speaker phone and cradle the phone like a normal person would, thus not able to use the speaker phone.
When I am having a phone call hands free when I am driving using bluetooth, the conversation will start out ok , but then after 3 minutes or so, the other person can't hear me. I can hear them but they cant hear me. I have to turn off bluetooth and cradle the phone.
I hope there is a patch for this or a root being released to that I can flash another rom to get around this nasty bug.
Click to expand...
Click to collapse
I had given up and sent it into Samsung for repairs. . . They were quick to accept it and is has been a week now, looking to have it back next week :fingers-crossed:
Post S7 Edge Nougat update, Handsfree Mic not working
serendipityguy said:
I had given up and sent it into Samsung for repairs. . . They were quick to accept it and is has been a week now, looking to have it back next week :fingers-crossed:
Click to expand...
Click to collapse
Helloo there,
I recently (barely 2 weeks ago, gave in to temptation) upgraded my 6 month old S7 edge to nougat. Couple of days after the update mid-call handsfree mic goes MIA.
Switched headsets having intermittent mic outage again.
Did you manage to sort it out ??
Any help would be much appreciated. My work involves being on the phone 7-8 hours a day and I need to be handsfree ona wired headset.
Just cant be done without.