Database Users

Just got phone working the way I want it, NOW ALL SOUND LOST

Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?

Re: Just got phone working the way I want it, NOW ALL SOUND
NewSPV said:
Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?
Click to expand...
Click to collapse
I've had this a couple of times and found that a soft reset will sort it out.

I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.

Re: Just got phone working the way I want it, NOW ALL SOUND
TheBrit said:
NewSPV said:
Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?
Click to expand...
Click to collapse
I've had this a couple of times and found that a soft reset will sort it out.
Click to expand...
Click to collapse
Paul, how long did you have your phone from Orange when it first happened?
I have had mine around 1 month now, I have 'Soft Reset' and 'Hard Reset' but the problem is still there. Did you get yours directly from Orange or a dealer, have you spoken to either?
I am going to call the dealer tommorrow and try to get them to send a swap out, this is an obvious defect if it has died in a month.
bjrmd said:
I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.
Click to expand...
Click to collapse
Yes resetting does not seem to work, try to get a swap out if you can, I am going to try tommorrow, it has to be a manufacturing fault.

bjrmd said:
I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.
Click to expand...
Click to collapse
I think you are right, it does appear to be a connection fault. I started media player tapped near the speaker a few times and got a second or two of music then it died again, it gives stuttering sound when tapped.

Repair Info
My Dopod 818 Pro unfortunately also has the same problem. Anyone have any advise on the best way to reach Dopod? I am living in NY and I bought the phone in Wanchai. I tried emailing them, but there has been no response. Thanks in advance.

Hi
Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.

NewSPV said:
Paul, how long did you have your phone from Orange when it first happened?
Click to expand...
Click to collapse
Hi,
It happens now and then - not more than around one a month. Not a hardware fault in my case just windows doing its occasional bug thing.
NewSPV said:
Hi
Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.
Click to expand...
Click to collapse
I reckon it's probably a bad batch. I got mine just after they came out and hardware wise it's been fine.

Nexus One -- Incall Bug

So here's my issue.
During a call if i recieve a SMS/MMS/Email, my earpiece volume drops dramatically and i can use the volume rocker and put it too full and it still doesn't get back to a decent level.
So i was wondering if anyone else has noticed this and is having this small problem, other than that i am completely happy with the phone so far , haven't touched my iPhone since i recieved the Nexus One Jan 7th
P.S. i have SMS Popup app installed and same problem, so i have tried removing the app and still no cure
I haven't tried this on SpeakerPhone or BT Headset

I can 2nd this bug.
Along side, if you were to use any touch tone to send DTMF tones while on the phone (say you're entering your credit card or something), it also goes down real low. This is definitely a bug.
C

ya ....argh!!...hopefully a firmware update fix

I have experienced the bug as well...but what is even more strange is that if I get another text message or email and it causes the phone to vibrate the in-call volume shoots up even louder than it was before. I think it may have something to do with dual microphone and background noise cancellation this phone has.

No problem for me?
Just thought I'd offer some more input, but I don't think my phone is experiencing this problem..? I am currently on the phone with T-Mo, and had to enter numbers via the number pad while in the call, and the volume didn't adjust (neither up or down) at all.

I'm glad I found this thread. I should have read through all of the posts in XDA before starting a brand new thread about this. Sorry guys! I even have this issue listed on google's help forum with some ppl indicating the same. The call volume decrease for me when a call comes in. I have to put the phone on speaker, then take it off speaker in order to get the volume back to where it was. I use to have the volume decrease during an active call when a email or text comes in, but a small work around was to set the ringtone and notifications to silent in settings and in text and emails. Does anyone know if this is a software or hardware issue? or if there will be an OTA update to fix? This phone is amazing otherwise...I know there isn't a TON of ppl reporting this, so I hope google doesnt forget about us. I received a replacement that did the same thing along with new bugs the original didn't have, so I sent it back.

I have it also. Just thought it was me!

@johnboywilson, do you think google will come out with an OTA update for this? This is technically my first android phone, so im not sure how often they come out with updates, or if they get to all the issues no matte how few ppl might be having them. I had WinMo before, and they were pretty good at getting to bugs, sometimes even if just a handful of ppl have them. I had a samsung behold II for 2 weeks. I've only been using android for a little over a month now.

next time this happens will someone try swapping to speaker phone then back to handset and see if it goes back to where it was. I've had a problem a couple times where I couldn't hear the caller, switched to speaker phone, heard them fine, switch back to handset and the volume was back to normal. I honestly dont remember if I had received a notification at the time or not but I'd be curious to know if it is the same thing.

@zjchaser, if you had seen my two previous posts, you would have seen that I use the speaker phone on then off method to correct the volume decreasing when a call, text or email comes in while on a call. This is just a work around and not a fix. I need to know if we will get an OTA update to correct???

@Mrplennium I`m sure they will. if you go onto google support pages you will see what questions people are asking and what faults other people are experiencing.
@zjchaser I have had that problem too. If im on a call and i switch between speaker phone and handset the sound goes off. If i then make a new call the sound is still off and i have to switch between speaker and handset to get it to come back on!
Still love the phone though..

@johnboywilson, I hope you are right. I am one of those ppl that started a thread on the google forum about this issue, and others have been reporting it. I was just fearful that this is one of those issues that's in the minority, so google might skip over it. I hope that's not the case. Other than that, this is by far the BEST phone i've ever owned. I have no other issues with it.

I use the wired headset mostly, but I can confirm this as well. It isn't just another call or SMS for me that causes it...anything that adds a notification (SMS, plugging in to USB, email...anything!). The volume either goes crazy up, or crazy down. It seems to alternate.
It went down the other day after an email during a call, so I had to put the rocker all the way up just so it would sound normal. Shortly thereafter, I got a text and lost my hearing for about 10 mins...the phone can get very loud.
Seriously, this needs to be fixed.

Yup, it happens through the wired headset as well. I think it's def a software issue. Hope you have google people patrolling this site and seeing these issues as well. The first OTA update is coming this week, but for the 3G issue. No one knows what other possible fixes might be included.

Even received a replacement that did the same thing. Not sure why some ppl have working devices, and others have these software glitches. I doubt i'll ever be an early adopter again.

WOW! ok, after 3 preliminary tests, I can conclude that the OTA update has resolved this issue!!!!! YEEPEEE!!!!!!!! Now the phone is PERFECT! I will keep monitoring the situation throughout the day to see if it stays that way, which I can't imagine why it wouldn't!!!THANK YOU GOOGLE!!!!

it didnt fix the problem when i did the update,still have low incall volume

If you have low incall volume - rise it, or flash a kernel with volume boost hack. This bug has been resolved months ago. You're talking about something else.

Distorted calls through speaker after WM6.5 upgraded

Anyone else having this issue? This is a straight up legit T-Mobile phone with stock ROM and WM6.5 upgrade. I've noticed that calls through the speaker are now distorted, blue tooth clarity remains fine though.

Hmmm...no one?

The Rotagilla said:
Anyone else having this issue? This is a straight up legit T-Mobile phone with stock ROM and WM6.5 upgrade. I've noticed that calls through the speaker are now distorted, blue tooth clarity remains fine though.
Click to expand...
Click to collapse
Mine after the upgrade sounds fine

I've had the same issue the entire time I've had my Dash. Right out of the box I had distortion and a crackling in the speaker - i thought i might have had a bad connection on that particular phone call. After flashing - about a month agio, it's continued. As frustrating as TMobile makes me at times, I dont want to try to hash it out with them. I might reflash to see if that helps but I'[m afraid it wont

sunday247 said:
I've had the same issue the entire time I've had my Dash. Right out of the box I had distortion and a crackling in the speaker - i thought i might have had a bad connection on that particular phone call. After flashing - about a month agio, it's continued. As frustrating as TMobile makes me at times, I dont want to try to hash it out with them. I might reflash to see if that helps but I'[m afraid it wont
Click to expand...
Click to collapse
Could be hardware related, if the contacts are dirty or the speaker is not set properly it will crack.. could be a bad batch of devices.. get a new one under warranty if possible. I got three Dash 3G's the first day they came out and all three sound fine.

Finally couldn't take it anymore and took it back to the T-Mobile store. The new one should arrive this week.

Hi Rotagilla, would be interested to hear if the new one had the same loudspeaker distortion. mine does the same thing and has done from new. i just thought it was a crap quality speaker

Blackadder III said:
Hi Rotagilla, would be interested to hear if the new one had the same loudspeaker distortion. mine does the same thing and has done from new. i just thought it was a crap quality speaker
Click to expand...
Click to collapse
The replacment phone just got sent back and I'm now on #3. The same issue happened again...calls started off very clear but then seemed to degrade to the point where unless I was using BT, the audio quality was terrible. I'm not upgrading the phone to WM6.5 at this time, I'm going to wait and see if the same thing happens again. BTW, the TMO rep I dealt wth most recently was excellent...really first class all the way.

Looks like the speaker will continue to be a last resort. BT seems the only way to get clear reception. thanks.....i dont like my chances with a replacement from Telstra. The only thing that disappoints me with this one is not being able to edit the menu items and not having the Voice Dialling tags. replacing it with the Voice Command is a quantum leap backward, otherwise a great phone.

Well the most recent replacement has started doing the same thing. I did not upgrade to WM6.5 and this one lasted the longest before giving in to the speaker distortion gremlin. Pretty bummed about this, guess I'll just have to live with it.

[Q] Nobody can hear me... AGAIN!!!

I had purchased a surround on launch day and within a few days every now and then nobody could hear me. I thought it was a fluke or sim issue but have since ruled this out. Has anyone else had this issue. I also had it replaced and about the same amount of time. About a week or so and now its almost every phone call unless I reboot, which allows it to work a few times before coming back, so I know its not hardware. Should I switch to another device, eg: the lg quantum, or is there a fix Im not aware of?? I love the surround but I have missed some really important phone calls because of this. I will also note my buddy had her surround replaced for same exact reason and she bought hers at a different store all together.

What?
Sorry, I couldn't help myself.
I am going to lean towards a bad manufacture batch. I've had my surround since launch and haven't experienced this issue at all.
When you had it replaced, did you do it at the store you bought it from? Try having ATT ship you a new one. This would pretty much ensure that it's not from the same batch.

teoami said:
What?
Sorry, I couldn't help myself.
I am going to lean towards a bad manufacture batch. I've had my surround since launch and haven't experienced this issue at all.
When you had it replaced, did you do it at the store you bought it from? Try having ATT ship you a new one. This would pretty much ensure that it's not from the same batch.
Click to expand...
Click to collapse
i did have it shipped for the replacement and still a no go. I rebooted yesterday and have not had the problem again yet but it is getting truly annoying. Hopefully its just something that goes away as I love my surround

I had this issue once, after about 3 weeks with the phone. Re-booted, and it's been good since (another couple weeks).
Hopefully an isolated incident.

I think I am having the same problem.
It started a couple of days ago.
This is what I am experiencing:
When I make a call, the other side cannot hear me, but I can hear them. Most of the time when I terminate the call, and redial, it works; they can hear me. Some times it takes more than one redial to get it working.
Today I made a discovery; during a call, when they cannot hear me, I plug-in the earphones and voila: they can hear me. The funny thing is that even if I unplug the headphones, the microphones work.
Has anybody else tried this?

barambulli said:
I think I am having the same problem.
It started a couple of days ago.
This is what I am experiencing:
When I make a call, the other side cannot hear me, but I can hear them. Most of the time when I terminate the call, and redial, it works; they can hear me. Some times it takes more than one redial to get it working.
Today I made a discovery; during a call, when they cannot hear me, I plug-in the earphones and voila: they can hear me. The funny thing is that even if I unplug the headphones, the microphones work.
Has anybody else tried this?
Click to expand...
Click to collapse
Nobody??????

I've had this happen once or twice. It took a complete reboot for the mic to start working again each time. I checked with a decibel meter app and it reported -1dB from the mic while I was having the problem.
I've had that phone replaced since then and I haven't had that on this new one.

I've experienced this problem twice. For both times, battery went critical low while I was calling. And I was not able to get microphone working again until I reset the phone.
I'm not sure if the "battery is critical low" causes this problem.

I've had the same issues with my Surround a couple of times, a reboot always corrects it. My brother just got a Surround last week, and has already had it happen once, a reboot fixed his too. It's funny, he upgraded from the Tilt 2 because of the same issues on that phone, using Android was the only thing I could find to fix the issue on the Tilt 2.

i have the same problem! i try install 2 diferent roms and nothing
---------- Post added at 06:45 PM ---------- Previous post was at 06:40 PM ----------
barambulli said:
I think I am having the same problem.
It started a couple of days ago.
This is what I am experiencing:
When I make a call, the other side cannot hear me, but I can hear them. Most of the time when I terminate the call, and redial, it works; they can hear me. Some times it takes more than one redial to get it working.
Today I made a discovery; during a call, when they cannot hear me, I plug-in the earphones and voila: they can hear me. The funny thing is that even if I unplug the headphones, the microphones work.
Has anybody else tried this?
Click to expand...
Click to collapse
i try and nothing

Galaxy S7 Edge Gold No Sound

I am facing a problem with my new Galaxy S7 Edge gold where the sound suddenly disappears. (up to 5 times a day)
No Sound at all (notification, earphones , phone ringing, even if i answer the phone i cant hear a thing)
When i close all apps it goes back to normal (yet there is no specific app that when i close it by itself would solve the problem)
Have anyone faced such problem ? should i replace the phone on the warranty although its not a physical problem ?
Please HELP!

If this happened to me and Its not rooted, I wouldnt think twice getting it exchanged.

Did you turn up the volume
Sent from my Star-Tac

FinVortex said:
I am facing a problem with my new Galaxy S7 Edge gold where the sound suddenly disappears. (up to 5 times a day)
No Sound at all (notification, earphones , phone ringing, even if i answer the phone i cant hear a thing)
When i close all apps it goes back to normal (yet there is no specific app that when i close it by itself would solve the problem)
Have anyone faced such problem ? should i replace the phone on the warranty although its not a physical problem ?
Please HELP!
Click to expand...
Click to collapse
Here the same problem i have the S7 edge version. The last day's i lost all my sounds from ringing the phone till music the clock alarm. When i started the phone up again it's gone but for how long tihis is the third time in two day's. I put the latest rom on my phone now from Engeland. But on the forum's i see this problem more times. I hope there will be a solution.

I had this happem to me for the first time last night. Did a reboot and my sound came back. So far it has been working fine.. just hoping that it stays this way.
Sent from my SM-T710 using Tapatalk

Having same issue. A reboot fixes it. I noticed that it only happens after a single app I use. In this case a certain game. It is only that app that mutes the sound on the phone. Doesnt happen at any other time. I dont play the game often so its not a big deal for me. No issues with sound otherwise. I have the Gold (FD) version.

johnjohn2014 said:
Having same issue. A reboot fixes it. I noticed that it only happens after a single app I use. In this case a certain game. It is only that app that mutes the sound on the phone. Doesnt happen at any other time. I dont play the game often so its not a big deal for me. No issues with sound otherwise. I have the Gold (FD) version.
Click to expand...
Click to collapse
Okay i was not thinking about that yesterday i have the problem 4 times. But here it's not from a game. So i have to look what is the problem. But this is not good for a phone from almost €800 edge. I looking also to another forums there also problems but till now no solutions.. Also i take the last new rom on Sammobile

johnjohn2014 said:
Having same issue. A reboot fixes it. I noticed that it only happens after a single app I use. In this case a certain game. It is only that app that mutes the sound on the phone. Doesnt happen at any other time. I dont play the game often so its not a big deal for me. No issues with sound otherwise. I have the Gold (FD) version.
Click to expand...
Click to collapse
Same issue here, with the F version. I have a certain game that won't release control on the sound. If I already have music playing when I start the game, it keeps going, but once the music app stops for long enough to give up the speaker, the game gloms on, and has to be manually killed to enable anything else to grab the sound. Works against headphones or speakers.
I theorize that this is Game Center related, since my s6 with 6.0.1 and the very same game does NOT have this issue.

big_adventure said:
Same issue here, with the F version. I have a certain game that won't release control on the sound. If I already have music playing when I start the game, it keeps going, but once the music app stops for long enough to give up the speaker, the game gloms on, and has to be manually killed to enable anything else to grab the sound. Works against headphones or speakers.
I theorize that this is Game Center related, since my s6 with 6.0.1 and the very same game does NOT have this issue.
Click to expand...
Click to collapse
On what game you have the problem? To me it's real racing3

FinVortex said:
I am facing a problem with my new Galaxy S7 Edge gold where the sound suddenly disappears. (up to 5 times a day)
No Sound at all (notification, earphones , phone ringing, even if i answer the phone i cant hear a thing)
When i close all apps it goes back to normal (yet there is no specific app that when i close it by itself would solve the problem)
Have anyone faced such problem ? should i replace the phone on the warranty although its not a physical problem ?
Please HELP!
Click to expand...
Click to collapse
switched it off and on . I mean reboot

tania247260 said:
switched it off and on . I mean reboot
Click to expand...
Click to collapse
Yes that's working but not the solution.

leonlfm said:
On what game you have the problem? To me it's real racing3
Click to expand...
Click to collapse
Dokkan Battle - the funny thing to me is that I have both BGM and effect sounds OFF.

in my case i found out that a game on my phone called "Diamond Dash" is causing this issue. and it never happened to me again after uninstalling it.
but from what you guys say i see that the Galaxy S7 Edge is facing the same problem with some other games too
hope they will find a fix soon.

I had the same problem until I flashed a different Stock Firmware (Build G935FXXU1APC8)... No problems since thankfully

AnOnYmOuS2006 said:
I had the same problem until I flashed a different Stock Firmware (Build G935FXXU1APC8)... No problems since thankfully
Click to expand...
Click to collapse
I do this to but for me the problen is still there with the new firmware. I have it wit real racing 3 but sometimes i lost all the sounds and somethimes not. Very strange, but i was already 1 time to late on my work because i not here the alarm. So the problem is that i not thust my phone on this moment.

My problem is when I have silence on I still hear notifications so I use Do not disturb. I think I've had other sounds issues but I restart my phone every morning so maybe that helps.

sweets55 said:
My problem is when I have silence on I still hear notifications so I use Do not disturb. I think I've had other sounds issues but I restart my phone every morning so maybe that helps.
Click to expand...
Click to collapse
I have the problem on different times on the day, one moment i hear the phone ringin . The other moment everything is silent. So when i put my alarm sometimes it's working and the other i not hear anything. So i not thrust it.

Same problem but this fixed it
tania247260 said:
switched it off and on . I mean reboot
Click to expand...
Click to collapse
I lose sound too- however i plug in a headset jack and i can hear sound in the headset. Then i unplug it and the sounf comes back out of the phone... problem solved mine. Hope it does yours too.

AirborneJM said:
I lose sound too- however i plug in a headset jack and i can hear sound in the headset. Then i unplug it and the sounf comes back out of the phone... problem solved mine. Hope it does yours too.
Click to expand...
Click to collapse
Thanks when my sound is disappear again i gonna try this to with my headphone.:good:

leonlfm said:
On what game you have the problem? To me it's real racing3
Click to expand...
Click to collapse
I have also noticed same after having played Real Racing 3 through the game tool.
Hope this issue will solved in a new update.
Will make a test and see if it continues to happen after playing.
Let's keep updated.