I am facing a problem with my new Galaxy S7 Edge gold where the sound suddenly disappears. (up to 5 times a day)
No Sound at all (notification, earphones , phone ringing, even if i answer the phone i cant hear a thing)
When i close all apps it goes back to normal (yet there is no specific app that when i close it by itself would solve the problem)
Have anyone faced such problem ? should i replace the phone on the warranty although its not a physical problem ?
Please HELP!
If this happened to me and Its not rooted, I wouldnt think twice getting it exchanged.
Did you turn up the volume
Sent from my Star-Tac
FinVortex said:
I am facing a problem with my new Galaxy S7 Edge gold where the sound suddenly disappears. (up to 5 times a day)
No Sound at all (notification, earphones , phone ringing, even if i answer the phone i cant hear a thing)
When i close all apps it goes back to normal (yet there is no specific app that when i close it by itself would solve the problem)
Have anyone faced such problem ? should i replace the phone on the warranty although its not a physical problem ?
Please HELP!
Click to expand...
Click to collapse
Here the same problem i have the S7 edge version. The last day's i lost all my sounds from ringing the phone till music the clock alarm. When i started the phone up again it's gone but for how long tihis is the third time in two day's. I put the latest rom on my phone now from Engeland. But on the forum's i see this problem more times. I hope there will be a solution.
I had this happem to me for the first time last night. Did a reboot and my sound came back. So far it has been working fine.. just hoping that it stays this way.
Sent from my SM-T710 using Tapatalk
Having same issue. A reboot fixes it. I noticed that it only happens after a single app I use. In this case a certain game. It is only that app that mutes the sound on the phone. Doesnt happen at any other time. I dont play the game often so its not a big deal for me. No issues with sound otherwise. I have the Gold (FD) version.
johnjohn2014 said:
Having same issue. A reboot fixes it. I noticed that it only happens after a single app I use. In this case a certain game. It is only that app that mutes the sound on the phone. Doesnt happen at any other time. I dont play the game often so its not a big deal for me. No issues with sound otherwise. I have the Gold (FD) version.
Click to expand...
Click to collapse
Okay i was not thinking about that yesterday i have the problem 4 times. But here it's not from a game. So i have to look what is the problem. But this is not good for a phone from almost €800 edge. I looking also to another forums there also problems but till now no solutions.. Also i take the last new rom on Sammobile
johnjohn2014 said:
Having same issue. A reboot fixes it. I noticed that it only happens after a single app I use. In this case a certain game. It is only that app that mutes the sound on the phone. Doesnt happen at any other time. I dont play the game often so its not a big deal for me. No issues with sound otherwise. I have the Gold (FD) version.
Click to expand...
Click to collapse
Same issue here, with the F version. I have a certain game that won't release control on the sound. If I already have music playing when I start the game, it keeps going, but once the music app stops for long enough to give up the speaker, the game gloms on, and has to be manually killed to enable anything else to grab the sound. Works against headphones or speakers.
I theorize that this is Game Center related, since my s6 with 6.0.1 and the very same game does NOT have this issue.
big_adventure said:
Same issue here, with the F version. I have a certain game that won't release control on the sound. If I already have music playing when I start the game, it keeps going, but once the music app stops for long enough to give up the speaker, the game gloms on, and has to be manually killed to enable anything else to grab the sound. Works against headphones or speakers.
I theorize that this is Game Center related, since my s6 with 6.0.1 and the very same game does NOT have this issue.
Click to expand...
Click to collapse
On what game you have the problem? To me it's real racing3
FinVortex said:
I am facing a problem with my new Galaxy S7 Edge gold where the sound suddenly disappears. (up to 5 times a day)
No Sound at all (notification, earphones , phone ringing, even if i answer the phone i cant hear a thing)
When i close all apps it goes back to normal (yet there is no specific app that when i close it by itself would solve the problem)
Have anyone faced such problem ? should i replace the phone on the warranty although its not a physical problem ?
Please HELP!
Click to expand...
Click to collapse
switched it off and on . I mean reboot
tania247260 said:
switched it off and on . I mean reboot
Click to expand...
Click to collapse
Yes that's working but not the solution.
leonlfm said:
On what game you have the problem? To me it's real racing3
Click to expand...
Click to collapse
Dokkan Battle - the funny thing to me is that I have both BGM and effect sounds OFF.
in my case i found out that a game on my phone called "Diamond Dash" is causing this issue. and it never happened to me again after uninstalling it.
but from what you guys say i see that the Galaxy S7 Edge is facing the same problem with some other games too
hope they will find a fix soon.
I had the same problem until I flashed a different Stock Firmware (Build G935FXXU1APC8)... No problems since thankfully
AnOnYmOuS2006 said:
I had the same problem until I flashed a different Stock Firmware (Build G935FXXU1APC8)... No problems since thankfully
Click to expand...
Click to collapse
I do this to but for me the problen is still there with the new firmware. I have it wit real racing 3 but sometimes i lost all the sounds and somethimes not. Very strange, but i was already 1 time to late on my work because i not here the alarm. So the problem is that i not thust my phone on this moment.
My problem is when I have silence on I still hear notifications so I use Do not disturb. I think I've had other sounds issues but I restart my phone every morning so maybe that helps.
sweets55 said:
My problem is when I have silence on I still hear notifications so I use Do not disturb. I think I've had other sounds issues but I restart my phone every morning so maybe that helps.
Click to expand...
Click to collapse
I have the problem on different times on the day, one moment i hear the phone ringin . The other moment everything is silent. So when i put my alarm sometimes it's working and the other i not hear anything. So i not thrust it.
Same problem but this fixed it
tania247260 said:
switched it off and on . I mean reboot
Click to expand...
Click to collapse
I lose sound too- however i plug in a headset jack and i can hear sound in the headset. Then i unplug it and the sounf comes back out of the phone... problem solved mine. Hope it does yours too.
AirborneJM said:
I lose sound too- however i plug in a headset jack and i can hear sound in the headset. Then i unplug it and the sounf comes back out of the phone... problem solved mine. Hope it does yours too.
Click to expand...
Click to collapse
Thanks when my sound is disappear again i gonna try this to with my headphone.:good:
leonlfm said:
On what game you have the problem? To me it's real racing3
Click to expand...
Click to collapse
I have also noticed same after having played Real Racing 3 through the game tool.
Hope this issue will solved in a new update.
Will make a test and see if it continues to happen after playing.
Let's keep updated.
Related
Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?
Re: Just got phone working the way I want it, NOW ALL SOUND
NewSPV said:
Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?
Click to expand...
Click to collapse
I've had this a couple of times and found that a soft reset will sort it out.
I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.
Re: Just got phone working the way I want it, NOW ALL SOUND
TheBrit said:
NewSPV said:
Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?
Click to expand...
Click to collapse
I've had this a couple of times and found that a soft reset will sort it out.
Click to expand...
Click to collapse
Paul, how long did you have your phone from Orange when it first happened?
I have had mine around 1 month now, I have 'Soft Reset' and 'Hard Reset' but the problem is still there. Did you get yours directly from Orange or a dealer, have you spoken to either?
I am going to call the dealer tommorrow and try to get them to send a swap out, this is an obvious defect if it has died in a month.
bjrmd said:
I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.
Click to expand...
Click to collapse
Yes resetting does not seem to work, try to get a swap out if you can, I am going to try tommorrow, it has to be a manufacturing fault.
bjrmd said:
I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.
Click to expand...
Click to collapse
I think you are right, it does appear to be a connection fault. I started media player tapped near the speaker a few times and got a second or two of music then it died again, it gives stuttering sound when tapped.
Repair Info
My Dopod 818 Pro unfortunately also has the same problem. Anyone have any advise on the best way to reach Dopod? I am living in NY and I bought the phone in Wanchai. I tried emailing them, but there has been no response. Thanks in advance.
Hi
Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.
NewSPV said:
Paul, how long did you have your phone from Orange when it first happened?
Click to expand...
Click to collapse
Hi,
It happens now and then - not more than around one a month. Not a hardware fault in my case just windows doing its occasional bug thing.
NewSPV said:
Hi
Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.
Click to expand...
Click to collapse
I reckon it's probably a bad batch. I got mine just after they came out and hardware wise it's been fine.
Sometimes when i press the screen to select something(ie. opening an app), a noticeable popping sound is heard. It happens a few times a day but it sometimes gets annoying.
What is the cause of this, i know it's not the camera focusing element.
You sure that it isn't just the touch sounds?
Nuu~ said:
You sure that it isn't just the touch sounds?
Click to expand...
Click to collapse
Yeah its not the touch sounds, its pretty faint and happens maybe 3/10 times.
This happens to me too. Im convinced that theres something wrong with my speaker because the sound happens only when i click on something that is supposed to make a sound (except its doesnt because its on silent). It also happens right before an audio file is played
ryanfsdf said:
This happens to me too. Im convinced that theres something wrong with my speaker because the sound happens only when i click on something that is supposed to make a sound (except its doesnt because its on silent). It also happens right before an audio file is played
Click to expand...
Click to collapse
I have exactly the same problem. It sounds like a extra click and it happens occasionally.
i had the same issue, sent for a replacement, and the replacement does the same thing.
anybody figure out whats causing this?
and mioct
murtezahu said:
anybody figure out whats causing this?
Click to expand...
Click to collapse
I'm afraid it's a speaker problem and not some kind of bug.
Even when the phone is on silent I hear the popping, very very annoying.
Its a hardware issue. I had it on my first n4 that I had RMA because of the screen.
My replacement device does not suffer from the issue.
jce200 said:
I have exactly the same problem. It sounds like a extra click and it happens occasionally.
Click to expand...
Click to collapse
Yep, same here - and I just replied to two other threads that sound like the same issue. One person said it happened after upgrading to 4.2.2. I think (and hope) this is a software issue. I just got my new Nexus 4 today, so I hope it's not a hardware issue.
This is happening to me. I thought I was going crazy lol.
Hey Guys,
Thanks for this forum first of all, its awesome. I joined especially for this issue because it seems lots of people have this problem. I noticed this problem when i got my phone yesterday. I have noticed that even when the phone is on silent, the speaker just turns on even though its not suppose to since touch sounds should be off. You can hear this by listening carefully to the speaker.
I got solved of the problem doing the following:
1. Go to settings.
2. Device -> Sound
3. Untick "Touch Sounds" option.
4. No more popping sound problem , although you dont have touch sounds.
It seems that even if you put your phone on silent thetouch sounds are active but dont produce sounds and keeps the speaker on when you press buttons. Might be software problem.
I hope this is helpful
Nutcave said:
I got solved of the problem doing the following:
1. Go to settings.
2. Device -> Sound
3. Untick "Touch Sounds" option.
4. No more popping sound problem , although you dont have touch sounds.
It seems that even if you put your phone on silent thetouch sounds are active but dont produce sounds and keeps the speaker on when you press buttons. Might be software problem.
I hope this is helpful
Click to expand...
Click to collapse
I don't think that solves it. On mine, this occasional click happens with any sound (for example, go into settings for messaging to select an alert sound. If a sound has not been played for a while, the first sound you try will have the soft "click" right before it. Subsequent sounds will generally not have it. So I do not think it is related to only the touch sounds.
I'd guess that the reason it only happens when a sounds has not played "for a while" is that the sound hardware is being turned on right before the sound occurs.
LavaJoe said:
I don't think that solves it. On mine, this occasional click happens with any sound (for example, go into settings for messaging to select an alert sound. If a sound has not been played for a while, the first sound you try will have the soft "click" right before it. Subsequent sounds will generally not have it. So I do not think it is related to only the touch sounds.
I'd guess that the reason it only happens when a sounds has not played "for a while" is that the sound hardware is being turned on right before the sound occurs.
Click to expand...
Click to collapse
Ohh ok, I guess I had another problem. My problem was that I would hear a soft pop even on silent when hitting buttons.
But after you mentioned the messing alert and hardware being turned on. I noticed it now. I think you might be right, they might be related to the sound hardware being turned on
I have had this issue for quite a while now and it is getting really annoying. When using the external speaker (watching Youtube, Twitch, games, etc) it will fade out and back in frequently. Lately it seems more often than not it will be silent. This only happens with external speaker and does not happen with headphones or bluetooth. I don't think it is a hardware issue because the audio seems to fade out and back in rather than cutting out. Also I can usually press the Overview button and switch between apps a few times and it comes back. Also I have never experienced it while using speakerphone on a call.
Has anyone run into this before? Any ideas on what it could be? I don't think Logcat will work without root or I would dig into the logs.
Skurvy_Pirate said:
I have had this issue for quite a while now and it is getting really annoying. When using the external speaker (watching Youtube, Twitch, games, etc) it will fade out and back in frequently. Lately it seems more often than not it will be silent. This only happens with external speaker and does not happen with headphones or bluetooth. I don't think it is a hardware issue because the audio seems to fade out and back in rather than cutting out. Also I can usually press the Overview button and switch between apps a few times and it comes back. Also I have never experienced it while using speakerphone on a call.
Has anyone run into this before? Any ideas on what it could be? I don't think CatLog will work without root or I would dig into the logs.
Click to expand...
Click to collapse
Omg I've got exactly the same issue, finally someone talk about it !
Since nobody has any ideas, what apps do you have installed @Kev Lav? Maybe we can narrow it down to a common app or something. I really don't think it is an app though because as I mentioned it only happens when audio is on the external speakers. Sometimes days go by and the issue doesn't happen, sometimes it happens constantly for a day or 2. Pretty annoying.
Yeah I don't think that it comes from an app, but yeah it's so annoying, maybe I'll reset my phone but I'm too lazy to back up all my files actually haha.
yooooooooo ive had the same problem any fixes?
Hey guys ! I think that I found a fix, last night, I was partying in a hot tub and I was with my phone, I took several videos underwater and now my external speaker works great again ! You should try to put your phone underwater for 2 minutes !
Kev Lav said:
Hey guys ! I think that I found a fix, last night, I was partying in a hot tub and I was with my phone, I took several videos underwater and now my external speaker works great again ! You should try to put your phone underwater for 2 minutes !
Click to expand...
Click to collapse
Uhhh, I think I will pass on that. Thanks though. I have it go for weeks sometimes without the issue happening. Then it will go through phases where it happens a few times a day. Sometimes a reboot will get it back to a state where it happens infrequently. So that is my go to for now. Still extremely annoying. I wish Catlog or something like that would work on this phone so that I could look at the internal logs to see what is going on when it happens. Does anyone know if there is anyway to look at system logs?
My wife and I both updated to Nougat a couple of days ago. Love it overall. We've only had one problem and it's the same one. The microphone on the headphones no longer works on either of our phones. We have looked at every setting we can find to see if somehow there is a toggle that can be changed or something. No luck this far. Are we missing a setting that can fix this? Has anyone else had this problem?
I just noticed this is likely the wrong section for this question. I don't see how to move it. My apologies.
markmain2. 0 said:
My wife and I both updated to Nougat a couple of days ago. Love it overall. We've only had one problem and it's the same one. The microphone on the headphones no longer works on either of our phones. We have looked at every setting we can find to see if somehow there is a toggle that can be changed or something. No luck this far. Are we missing a setting that can fix this? Has anyone else had this problem?
Click to expand...
Click to collapse
I am having the same problem, I must have factory reset twice and the problem still persists.
I don't think that it is the hardware, I feel it is the software and a nasty bug.
The volume with mine comes and goes and when I am speaking on the phone during speaker mode, they can't hear me.
You are not alone abit that this bug is not affecting a lot of users, but it does exist.
:crying:
serendipityguy said:
I am having the same problem, I must have factory reset twice and the problem still persists.
I don't think that it is the hardware, I feel it is the software and a nasty bug.
The volume with mine comes and goes and when I am speaking on the phone during speaker mode, they can't hear me.
You are not alone abit that this bug is not affecting a lot of users, but it does exist.
:crying:
Click to expand...
Click to collapse
Glad to hear it isn't just my wife and I. A friend of ours has an Edge also on T-Mobile and the upgrade didn't have the same result for them. Hoping a workaround is figured out or an update to fix the issue.
markmain2. 0 said:
Glad to hear it isn't just my wife and I. A friend of ours has an Edge also on T-Mobile and the upgrade didn't have the same result for them. Hoping a workaround is figured out or an update to fix the issue.
Click to expand...
Click to collapse
My issue was previous to the update so it has to be a bug with the Android 6.1 os and sound (still happens with 7.0)
This will happen when I am streaming Youtube for more than 10 minutes, the volume will drop while the video is still playing. Then it will come back on within a minute to 30 seconds randomly.
When I am having a phone call using the speaker phone, the volume will drop. The other person on the phone can't hear me but I can hear them.. I have to turn off speaker phone and cradle the phone like a normal person would, thus not able to use the speaker phone.
When I am having a phone call hands free when I am driving using bluetooth, the conversation will start out ok , but then after 3 minutes or so, the other person can't hear me. I can hear them but they cant hear me. I have to turn off bluetooth and cradle the phone.
I hope there is a patch for this or a root being released to that I can flash another rom to get around this nasty bug.
Dear markmain2. 0
Do you have still this issue or solved it?
I have no issue after upgrade. Did you have chance to change the other earpiece or original one.
this has been an issue since the BETA. apparently they don't listen lol. has to be software related, if someone has time they could always revert to MM and see if it works again
serendipityguy said:
My issue was previous to the update so it has to be a bug with the Android 6.1 os and sound (still happens with 7.0)
This will happen when I am streaming Youtube for more than 10 minutes, the volume will drop while the video is still playing. Then it will come back on within a minute to 30 seconds randomly.
When I am having a phone call using the speaker phone, the volume will drop. The other person on the phone can't hear me but I can hear them.. I have to turn off speaker phone and cradle the phone like a normal person would, thus not able to use the speaker phone.
When I am having a phone call hands free when I am driving using bluetooth, the conversation will start out ok , but then after 3 minutes or so, the other person can't hear me. I can hear them but they cant hear me. I have to turn off bluetooth and cradle the phone.
I hope there is a patch for this or a root being released to that I can flash another rom to get around this nasty bug.
Click to expand...
Click to collapse
I had given up and sent it into Samsung for repairs. . . They were quick to accept it and is has been a week now, looking to have it back next week :fingers-crossed:
Post S7 Edge Nougat update, Handsfree Mic not working
serendipityguy said:
I had given up and sent it into Samsung for repairs. . . They were quick to accept it and is has been a week now, looking to have it back next week :fingers-crossed:
Click to expand...
Click to collapse
Helloo there,
I recently (barely 2 weeks ago, gave in to temptation) upgraded my 6 month old S7 edge to nougat. Couple of days after the update mid-call handsfree mic goes MIA.
Switched headsets having intermittent mic outage again.
Did you manage to sort it out ??
Any help would be much appreciated. My work involves being on the phone 7-8 hours a day and I need to be handsfree ona wired headset.
Just cant be done without.
Im having this sound issue with my note fe. When i listen to music using my in ear earpiece , there re always some random static noise. It doesn't happen frequently. Maybe 5 mins per time, or 15 mins.... It sounds like the noise which appear when u click next song ( sometime and on some device only) it is random and quite small to be spotted. Im on lastest Oreo 8.0.
Am i alone? And is this android 8.0 issue? Pls help me.
Thanks. And sorry for my bad english.
katori142 said:
Im having this sound issue with my note fe. When i listen to music using my in ear earpiece , there re always some random static noise. It doesn't happen frequently. Maybe 5 mins per time, or 15 mins.... It sounds like the noise which appear when u click next song ( sometime and on some device only) it is random and quite small to be spotted. Im on lastest Oreo 8.0.
Am i alone? And is this android 8.0 issue? Pls help me.
Thanks. And sorry for my bad english.
Click to expand...
Click to collapse
I think u are not the only one. Im facing the same problem when using my earphone.. i think its a bug, report this they will fix it soon:fingers-crossed:
yuskhayru said:
I think u are not the only one. Im facing the same problem when using my earphone.. i think its a bug, report this they will fix it soon:fingers-crossed:
Click to expand...
Click to collapse
Thanks for your response, so happy it is not my device issue, today i have realized that this issue only appears when my phone is connected to wifi network, turning off wifi or using 3G/4G will solve this issue. Really really weird. It sound like an software problem. Hope samsung will fix it.
Its random. So far i only had this problem with whatsapp. Im not sure is it from whatsapp or the oreo update. Before oreo update i never facing this problem.. We need more people to confirm this.