Database Users

Note 3 touch and s-pen issue

3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
Sent from my GT-I9100 using XDA Free mobile app

iamsloany said:
3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
Sent from my GT-I9100 using XDA Free mobile app
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I had a similar experience with my s4 and an update caused some issue where the battery was running out in 4 hours.... tried everything no luck.. so gave to samsung. first tried a new batt which i purchased still no luck .. so then they replaced something and told me to use it.
I still had the same issue .. so they took it back after i complained a lot and said level 2 engineer will work on it. ....
3 weeks later i got my phone and the phone was worse then before.. the camera was not working, the phone would freeze and hangup and the batt issue was still there.
i ended up selling the phone cheap...
lost trust in samsung service ..:crying:
Got my note 3 after a hop to wp8 Lumia ( i know wrong move.. too simple opp system for my taste)
I think second level engineers is just a word they throw around,.. basically the same guys i think who sometimes make things worse ...
what i learnt was Samsung never admits their own firmware issue and says that its a prob wit the phone and will do unnecessary work on the phone and cause more issues..
never gonna take phone back to them specially if its a firmware issue ....
Try to put a mail to Ceos office or some other higher authority of samsung.. maybe they will respond and be more helpful.. ( helped in my friends case recently )
hope you get your phone back soon and working properly bro.. :angel:

Cheers buddy, they've had it a week said it be back tomorrow, will see how tomorrow goes not getting my hopes up though
Sent from my GT-I9100 using XDA Free mobile app

Well i have a similar problem but only on the bottom left corner my spen does not work ( 1.5 cm circle)

Well I've had the phone back and according to the engineer its beyond economical repair as its apparently had internal impact damage. Can't see how they've come to this conclusion.
Said they put a new motherboard in and the problem was still there, they refunded me and that was it. I've been fobbed off and not impressed at all so decided to get my money back from the screen and put the whole thing on eBay.
Had enough of Sammy now can't wait out for a nexus 6 so looks like I'm jumping ship to iPhone 6 plus may as well see what the hype is all about
Sent from my GT-I9100 using XDA Free mobile app

Bought an s4 zoom today only £100 seems ok for what it is, s2 was getting laggy.
Decided to do a reflow on the motherboard oven method, stipped it all down and its warming up now see how it goes, if the board is knaclered like sammy presume then I have nothing to lose so im not bothered
Sent from my SM-C101 using XDA Free mobile app

I can confirm that the reflow killed it off completely.
Not powering on.
No charging animation
Nothing
Dont do this at home kids (unless you have money and arent bothered)
Sent from my SM-C101 using XDA Free mobile app

Galaxy E7 SM-E7000 sucks big time

I have a Samsung Galaxy E7 (SM-E7000) for about month and a half, and all I have are problems like sudden restarting and freezeing. I tried to root phone and adjust CPU min and max speed, factory reset phone, install old firmware because latest firmware obviously sucks and what not, but nothing helps. And what is even worse there is no custom ROM or regular update to Lollipop stock rom. One thing I noticed is that sudden restarting and freezeing stops or happens in smaller ammounts is when you don't install 3-party applications, but why would I want phone like that. This is worst phone I ever had!
Did somebody else have such a bad experience with Galaxy E7 SM-E7000 and how you solve this problem? I would appreciate if you could share your solution or knowledge with me and rest of members.

I never experienced such problems with my E700H. I think Your phone has some Hardware related issues. If it comes under warranty you should definitely contact nearest service center. I am Using it with Lollipop 5.1.1 update. I have 30+ third party Applications installed in my phone..So far i haven't experienced any issues. It is new phone. It will take some time for developers to develop custom Roms. So you should wait.

It's a great device. It doesn't have any issues. I have been using for 2 moths. I am a heavy user.? you should contact service centre.

the E series don't have any problems as you say, your phone has a hardware issue, try contacting samsung service center.

Hassan 4 said:
the E series don't have any problems as you say, your phone has a hardware issue, try contacting samsung service center.
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I bought it on ebay from some guy on Taiwan. I am in Croatia, do you think local samsung center will cover warranty.

mgweb said:
I bought it on ebay from some guy on Taiwan. I am in Croatia, do you think local samsung center will cover warranty.
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I don't think so, they can fix it but not under warranty.

I have two SM-Galaxy-E7, an E7000 and an E700H, about 10 months. both of them are great. I don't experience any problem you mentioned above.
Recently (about 2 week), The E7000 has a problem and it is weak mobile network antenna in some places. In some places E700H is full but E7000 has no network or weak network!
any solution?

Hi, I also have same problem on my SM E7000. Very weak network even just showing emergency call only. Anybody help please!

WIFI wont turn on anymore

Hi Guys , I would appreciate if anyone could help.
I have a V20 Taiwan model since November .
The WiFi suddenly does not turn on anymore .
When I click the switch the screen just stays at 'turning WiFi on' and does nothing .
I have reset the phone 2 times and no difference .
Is this a common issue with this phone . I would really appreciate any help.
The phone e has never been modified or rooted .Etc.
Everything is original.
Cheers

I didn't see any other people report this kinda issue. I guess there's an issue with either the wifi driver (aka radio) or the hardware itself. You should try flashing the ROM again. If that doesn't help, you've had to send it to the service center for hardware failure.

I have the exact same problem... Sending it back for repair.

@bazzazz, @Frayday
Reviving an old thread because mine is showing same WiFi problems after seven months. Resetting to factory / flashing default ROMs doesn't solve the problem. Just wanted to know if both of your phone's could be repaired by the LG service centre. What did they say?

parthabhatta said:
@bazzazz, @Frayday
Reviving an old thread because mine is showing same WiFi problems after seven months. Resetting to factory / flashing default ROMs doesn't solve the problem. Just wanted to know if both of your phone's could be repaired by the LG service centre. What did they say?
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Click to collapse
Mine was purchased from DWI . Hong Kong . Sent it back and was told that it could not be repaired. They sent me a new phone .. But here we are again 1 year later and having issues with severe lag and overheating . Not a great phone by any means . I will be Going back to Xiaomi real soon ..

Interesting, I too bought mine on DWI... I sent it back for repair. They said the unit was faulty and a new one is supposedly on the way. I wonder where they get the phones from. Maybe they are refurbished phones?

Thanks to both of you. I bought it online from Amazon India from a seller of repute, at 50% discount. It seems that they were selling refurbished units without proper quality checks. I bought this phone basically for using as a music player and easy photography (without carrying a DSLR) and this was never used as my daily phone. Now it seems that I have to limit the use for camera and music only. Very very dejected. Further the phone was never elevated from Nougat 7.0. God knows when 8.0 will arrive. Never going to buy LG again.

parthabhatta said:
Thanks to both of you. I bought it online from Amazon India from a seller of repute, at 50% discount. It seems that they were selling refurbished units without proper quality checks. I bought this phone basically for using as a music player and easy photography (without carrying a DSLR) and this was never used as my daily phone. Now it seems that I have to limit the use for camera and music only. Very very dejected. Further the phone was never elevated from Nougat 7.0. God knows when 8.0 will arrive. Never going to buy LG again.
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Hello, sorry for my late reply. They actually fixed it and it has been working fine every since. Oreo is running smoothly too! I actually love my LG V20... it has everything I need, including removable batteries (not ready to give that up yet, don't want to carry a powerbank with me or wait 30 minutes for my phone to charge a bit. Swap the battery and ready to go!)

Frayday said:
Hello, sorry for my late reply. They actually fixed it and it has been working fine every since. Oreo is running smoothly too! I actually love my LG V20... it has everything I need, including removable batteries (not ready to give that up yet, don't want to carry a powerbank with me or wait 30 minutes for my phone to charge a bit. Swap the battery and ready to go!)
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I got it repaired in June,2018, free of cost as the phone was still in warranty. The service personnels were good and they changed the hardware, probably the motherboard within 3 days as the same was not in their stock. Note the same is running well but sadly no Oreo update in India yet. And I doubt Oreo will ever come to India. I will continue to use my phone as Music player and non DSLR camera.

If I flash the original kdz file, the warranty is still valid?
Does the date appear when kdz was written?

Nexus 5x bootloop issue in India

Bought nexus 5x on 19.8.2016 and now it got bootlooped on 31 may 2017. Didn't expected as the phone was running very smooth and suddenly on the usage, it started to get heat up and then went dead after a second. I was trying to switch on it but it was just showing a google logo and then again switches off. Now sent to LG service centre, but the guys are not still receiving the handset in the care. So lets just see what LG guys have excuse for it, still they are saying that we need to replace the mother board, but the part isn't available with us.

Exact same issue happened to me day before yesterday - went to LG service center in my city (kolkata)... They told me the camera module & mother board both needs to be replaced.

rahul4u said:
Exact same issue happened to me day before yesterday - went to LG service center in my city (kolkata)... They told me the camera module & mother board both needs to be replaced.
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so what did they tell you, is the part available or not ??? In mine case the part is still not available. Its very embarrasing that the nexus phones are such a waste of money.

vinaythakr said:
so what did they tell you, is the part available or not ??? In mine case the part is still not available. Its very embarrasing that the nexus phones are such a waste of money.
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They just told me to leave the handset with them and they'll contact me within 2-3 with the update on motherboard/camera availability details...

rahul4u said:
They just told me to leave the handset with them and they'll contact me within 2-3 with the update on motherboard/camera availability details...
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Any news? Actually this is a global problem. I'm in Japan with the issue and have read of same issues all over the world. Problem is mine is a couple months out of warranty. I think it's either hardware or bootloader corruption. Mine finally booted up and I did a factory reset - then on reboot it just went back into boot loop, for like 24 hours now. So frickin bummed.

vinaythakr said:
Bought nexus 5x on 19.8.2016 and now it got bootlooped on 31 may 2017. Didn't expected as the phone was running very smooth and suddenly on the usage, it started to get heat up and then went dead after a second. I was trying to switch on it but it was just showing a google logo and then again switches off. Now sent to LG service centre, but the guys are not still receiving the handset in the care. So lets just see what LG guys have excuse for it, still they are saying that we need to replace the mother board, but the part isn't available with us.
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I bought this phone on the same date. Rooted and disabled big core because of bootloop fear. It has been a good experience because battery life is amazing after underclocking. Were you on stock ROM or custom ROM?

Even my phone suffered the same problem. They said new motherboard not available and they will contact me once they get it. It has been 3 weeks since they contacted me.

vinaythakr said:
Bought nexus 5x on 19.8.2016 and now it got bootlooped on 31 may 2017. Didn't expected as the phone was running very smooth and suddenly on the usage, it started to get heat up and then went dead after a second. I was trying to switch on it but it was just showing a google logo and then again switches off. Now sent to LG service centre, but the guys are not still receiving the handset in the care. So lets just see what LG guys have excuse for it, still they are saying that we need to replace the mother board, but the part isn't available with us.
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Click to collapse
OMG OMG OMG,what are you saying, i bought on 19.08.2016 and bootlooped on 31.06.2017, but now (23.06.2017)i have new phone, warranty is great in this case for me

Nexus 5x bootloop
puchaa said:
OMG OMG OMG,what are you saying, i bought on 19.08.2016 and bootlooped on 31.06.2017, but now (23.06.2017)i have new phone, warranty is great in this case for me
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Ha ha it seems a great number game, a coincidence of dates...
So you got a new nexus from LG kya?

vinaythakr said:
Ha ha it seems a great number game, a coincidence of dates...
So you got a new nexus from LG kya?
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yes surprisingly with new Lg Nexus 5x

should i buy used note 4 in very good condition for 170$ ??

im planning to buy the note 4 for the camera and S-pen features.. for 170$ used note 4 910G. . but i got to know about the freezing and rebooting issue of the note 4s. so should i buy it ???
can u tell me which update caused it ?? and which firmware i can download to avoid this issue ?

mahrukhsa2 said:
im planning to buy the note 4 for the camera and S-pen features.. for 170$ used note 4 910G. . but i got to know about the freezing and rebooting issue of the note 4s. so should i buy it ???
can u tell me which update caused it ?? and which firmware i can download to avoid this issue ?
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Click to collapse
It's not as simple as that.. Most Note 4 suffered when Android 6 got installed.. Best thing to do is to find out if the device is still in warranty by checking with Samsung and giving them the IMEI & SN of the device. If you can get the motherboard replaced for new under warranty go for it...
Note 4 still a good device 3 years down the line..

O yea. I would. I have a note 3 and it's the best phone I've had so far
Sent from my SM-N900V using Tapatalk

mahrukhsa2 said:
im planning to buy the note 4 for the camera and S-pen features.. for 170$ used note 4 910G. . but i got to know about the freezing and rebooting issue of the note 4s. so should i buy it ???
can u tell me which update caused it ?? and which firmware i can download to avoid this issue ?
Click to expand...
Click to collapse
If it has the freezing/restart issue you can't fix it with firmware. The problem is usually caused by failing hardware (most likely the motherboard; possibly other hardware as well). My Verizon Note 4 started having these problems sometime after the Marshmallow upgrade. I tried flashing back to Lollipop after the problems started and that did not solve the problem.
I eventually had to send the phone to the Samsung repair center (in Plano, TX) and they replaced a lot of components including the motherboard. The phone works great now, but it did cost me $70 since the phone was out of warranty. So if the used phone you are considering has or develops the freezing/restart problem you will need to spend more money (if it can even be fixed). I'm not sure if Samsung will even try to fix a phone if it has been rooted or tampered with. I've seen new Note 4 phones on Amazon for $300. That would be a better route IMHO.

Dwillian said:
If it has the freezing/restart issue you can't fix it with firmware. The problem is usually caused by failing hardware (most likely the motherboard; possibly other hardware as well). My Verizon Note 4 started having these problems sometime after the Marshmallow upgrade. I tried flashing back to Lollipop after the problems started and that did not solve the problem.
I eventually had to send the phone to the Samsung repair center (in Plano, TX) and they replaced a lot of components including the motherboard. The phone works great now, but it did cost me $70 since the phone was out of warranty. So if the used phone you are considering has or develops the freezing/restart problem you will need to spend more money (if it can even be fixed). I'm not sure if Samsung will even try to fix a phone if it has been rooted or tampered with. I've seen new Note 4 phones on Amazon for $300. That would be a better route IMHO.
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ahan oookkk.. u said that ur phone faced this problem some time after the marshmallow update.. soooo it means these issues are caused by an update ?? what if i dont update the phone and flash custom roms only ??

mahrukhsa2 said:
ahan oookkk.. u said that ur phone faced this problem some time after the marshmallow update.. soooo it means these issues are caused by an update ?? what if i dont update the phone and flash custom roms only ??
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It isn't clear to me that the update actually caused the problem because flashing back to the previous firmware does not solve the problem. If you search the threads you will also see that others have tried custom roms and the problem was not solved. I suspect that the Marshmallow update and the onset of the freeze/restart problem is just a coincidence (i.e., the phones were on the order of 2 years old when the Marshmallow update was released so the problem was likely just caused by age related hardware failure).
Only Samsung can answer that question for sure. My guess is that if you buy the phone and the freeze/restart problem occurs you will need to send it in to Samsung and have them diagnose and repair the problem whether it is firmware or hardware. Samsung has charged from about $50 to around $180 to fix the problem and in some cases Samsung has said that the phone was not economical to repair. Your mileage may vary.

Go for it. At this price, it's a steal. I recently purchased it for $210. However, it's 910c.

thanks all of one for ur replies.. there was risk in buying used note 4.. so i have bought a used note 3 in good condition coz i have never heard ir read such a hardware problem about note 3.. got it for 140$. but i have to buy a new battery as its draining veryy fasttttttt..