Database Users

Final solution: power-off while battery indicator at XX% problem

I started this thread because I lost lots of time to find the answer to my problem scattered over many, many threads. I hope this posting can save a lot of time for others.
The problem
The HTC Universal suffers from the problem that the device turns off while the battery indicator still shows juice left.
The cause
It's the battery or the way how the device interacts with the battery. It can have something to do with ROM upgrading while the battery is not at 100%.
Solution 1: Buy new battery
A lot of people will immediately tell you to buy another battery. That's a solution. Batteries are not that expensive anymore. See Ebay for example.
Solution 2: Recalibrate the battery
For me it wasn't a solution (it was a new device with a brand new battery! And yes, I upgraded to WM6 immediately after purchase)
Source: the greatest part of the solution for me was provided here by Jwrightmcps.
1. Charge the battery overnight with the supplied poweradapter, not with the USB cable, then:
2. Drain the battery without SD-card, powersaving off and backlight on full, then:
3. At some level, the device will turn off. Switch it on and go to the bootloader by backlight+power+reset button and drain the battery until it's really empty, then:
4. Charge the battery again with the supplied poweradapter
*** WARNING AT YOUR OWN RISK ***
You can also try to put your battery in the freezer overnight (wrap it in plastic) to drain it, as I once did with a laptop battery. Let it get back to room temperature before you insert it back into your device.
*** WARNING AT YOUR OWN RISK ***
Prevention
Always drain your battery before you charge it.
Charge the battery with the power adapter not with the USB cable or car adapter
My story
I bought the device new in store and charged it in the car when driving home (one hour). After that I hooked up the device to my PC and upgraded to WM6. In the evening, when the battery was arround 40% it shut down... Never got a battery low warning.
(please make this sticky)

Effects of Bootloader mode?
A simple (silly?) question: if I enter Bootloader Mode do I loose all my data? Can I enter bootloader mode and just restart with no more effects than a soft reset?

When to exit bootloader-mode (i.e. reboot the device normally)? Before charging (before step #4) or after it is fully charged (after step #4)?
Cheers,
-mARKUS

Well I don't want to invest in my universal as i'm changing it to another one, so I'd better fix my battery. I tried to do like this:
- discharge battery to 40% (device shut down)
- connected the + and - to a battery-powered speaker system and played music some time. This could discharge it more, what do you think about it? Well I can't say from my experience because I must wait for my device to discharge now

mbirth said:
When to exit bootloader-mode (i.e. reboot the device normally)? Before charging (before step #4) or after it is fully charged (after step #4)?
Click to expand...
Click to collapse
The bootloader mode is used in this example to drain the battery. The bootloader is 'exited' when the battery is empty...
Draining the battery in the bootloader mode will take long, because backlight is not enabled.

bdm333 said:
A simple (silly?) question: if I enter Bootloader Mode do I loose all my data? Can I enter bootloader mode and just restart with no more effects than a soft reset?
Click to expand...
Click to collapse
No, you don't will loose your date.
Yes, you can enter the bootloader and restart with no more effects than a soft reset.

kartam said:
Well I don't want to invest in my universal as i'm changing it to another one, so I'd better fix my battery. I tried to do like this:
- discharge battery to 40% (device shut down)
- connected the + and - to a battery-powered speaker system and played music some time. This could discharge it more, what do you think about it? Well I can't say from my experience because I must wait for my device to discharge now
Click to expand...
Click to collapse
That is also a nice way to drain the battery. Be carefull that you don't shortcircuit the battery.

doesn't work for me, seem it is a software wm6 reason, so probably there is one solution:
ROLLBACK TO WM5
maybe try to change another part of rom? update bootloader? i don't know... i prefer wm6 over wm5 but this gives me no choice...

Added to the wiki: http://wiki.xda-developers.com/index.php?pagename=UniversalBatteryIssue
(with full credits to user888 and JWright, of course)

when i had this problem, i just bought a fat battery... and followed the prevention steps. I only charge when my battery warning notification appears (less than 10%) and I dont use the usb cable anymore. When I recall why I got the problem with the previous bat, i realize it was because i had been using wm5torage a lot which required plugging usb cable. So now, when I need to sync my phone, I just use my old bat. My new bat has never given me problems (had it for 6 months now) and Im happy with it (although it streeetched my case a bit).

Just a few question before I do all the steps:
1. why we should charge it overnight on 1st step? can we stop charging after greenlight?
2. why drain batt without SD card? Can we drain it with SD inserted?
3. after on bootloader mode, it's only it? just leave it like that untill batt really empty itself?
thanx for this solution.

When I entered bootloader mode at 50% battery remaining it turns off after a short while. I connected the battery to a small motor to drain it but after a short while that too stops. When I checked the battery with volt meter it still showed 45-50% charge. What should I do to drain it?

oqaab said:
When I entered bootloader mode at 50% battery remaining it turns off after a short while. I connected the battery to a small motor to drain it but after a short while that too stops. When I checked the battery with volt meter it still showed 45-50% charge. What should I do to drain it?
Click to expand...
Click to collapse
Same with me. 2 times bootlader mode, just luck on 25% left before really off. Never got drain until 0%.

Connect it to a Voltmeter and lavce it connected until the voltmeter read 0.0volts. But be warned this might take a WHOLE DAY OR TWO. Has anyone tried the freezer method? does it really drain the battery?

I'm going to try the freezer method.
Report here later
Tbaba said:
Connect it to a Voltmeter and lavce it connected until the voltmeter read 0.0volts. But be warned this might take a WHOLE DAY OR TWO. Has anyone tried the freezer method? does it really drain the battery?
Click to expand...
Click to collapse

Tried freezer initially for 5 minutes and then for whole hour no harm came to battery but no gain as well! Charge didn't drop even one percent. Isn't there some fast way? Waiting with voltmeter for a couple of days is tiresome.

And now the agony has increased even though battery is fully charged if I remove the charger my device turns off. Trouble is that original batteries aren't available here in Pakistan, Rawalpindi to be precise. Now what to do?

Freezer method
I tried the freezer method for one night.
Next morning I took out the battery and let it come to roomtemp.
Took a long time charging (2,5 hours), but no result.

My device switch off randomly some time at 95% some time 50% etc.
i am using jw wm6.

yousaf2k said:
My device switch off randomly some time at 95% some time 50% etc.
i am using jw wm6.
Click to expand...
Click to collapse
you know what? I wonder if it isn't just a problem with jw rom... because most people encountering that problem use jw's rom... could anyone check it out? because my neww uni comes in few days...

My SGS2 turns on once usb cable is plugged in. Please help

This behavior started last night after activating Monitor power usage in the battery settings section. Deactivating it didnt help. I tried removing battery and that has not worked either. Im down to going back to stock or maybe even reinstalling an earlier Miui backup I have to see if that works first. Any advice would be appeciated, thanks.

Daniels45 said:
This behavior started last night after activating Monitor power usage in the battery settings section. Deactivating it didnt help. I tried removing battery and that has not worked either. Im down to going back to stock or maybe even reinstalling an earlier Miui backup I have to see if that works first. Any advice would be appeciated, thanks.
Click to expand...
Click to collapse
And what's the problem with the screen turning on when you connect usb? It's normal and it also happens in stock roms.

I don't know if it's the same thing, but something similar happened to me too. What i did was just cleaning the micro-usb connector on the bottom of the phone. This never happened to me anymore.
Sent from my GT-I9100 using XDA App

you just created a connection between 2 pins in the connector, the same as when you plug in the charger, its normal behaviour, dont worry about it.

Go into Application settings (or Development, can't remember where it is on MIUI) and turn off "keep screen awake". It's for developers who don't want the phone to sleep while debugging.

Ok I think I finally found what was causing this. It only happens when USB debugging is turned off. When I turn it back on Im able to charge without the phone automatically booting back up. Im not sure if this is a bug. Should it be behaving like this?

David Horn said:
Go into Application settings (or Development, can't remember where it is on MIUI) and turn off "keep screen awake". It's for developers who don't want the phone to sleep while debugging.
Click to expand...
Click to collapse
Verrified that and its turned off. Turning debugging mode off causes my issue though. I find that kinda wierd.

USB debugging mode has always been weird on MIUI - on my GS2 it doesn't recognise that the USB cable has been disconnected until you reboot the phone.

Thanks for the tip, I've been wondering the same thing myself. This was a pain when I was trying to charge my phone at work with it off. Thanks.
PS: I really wish people would properly read the post before answering with the standard "it's normal, don't worry about it" etc. See it far too often.

Havnt been able to find a fix so far. What I do is I keep debugging mode off for everyday use and just turn it on when I need to recharge the phone over night. That way the phone stays off.

[Q] hearted-shaped icon over battery

Sorry guys actually I am not a wp7 user but my friend who owns a HTC Surround ATT Version T8788 insisted to ask me for help on his phone. His phone has a little heart-shaped icon over the battery bar which i believed that it is battery save mode for htc wp7 phone based on my research. I do actually did all possible ways to get rid of this problem but still it cannot be resolved.
What I did:
1: I tried to charge the phone (via pc usb cable and adapter) in long term but it failed, in contrast the phone would switch on and off rapidly. My Zune and PC cannot detect the phone via pc usb cable.
2: I pressed on the settings mode in order to try to disable the battery save mode but when I was getting in there it freeze for a while and it popped out to the main home screen. It did not allow me to get into the settings mode every time unfortunately. Same goes to any other apps and modes in the phone.
3: I failed to get into recovery mode since there has not much battery left. The purpose I did so is because I wanted to try to do a factory reset over the phone.
4: I tried pulling out and in the battery for 30seconds but still not gonna switch on the phone unless it is charging (but still i face the problem on (1) while charging).
5: I bought a new battery which i believed it has at least 50% of the battery life in it but it is still not allowing me to get into settings mode to disable the battery save mode. Not just settings mode but other apps and modes as well.
My apology again because I really lack of idea on resolving my friend's phone so the only way I can do now is to post this thread in htc surround ATT Version T8788 xda forum. Lastly, I do appreciate someone who can help out to solve this. Million thanks for any of your reply and co-operations.

keithltk91 said:
Sorry guys actually I am not a wp7 user but my friend who owns a HTC Surround ATT Version T8788 insisted to ask me for help on his phone. His phone has a little heart-shaped icon over the battery bar which i believed that it is battery save mode for htc wp7 phone based on my research. I do actually did all possible ways to get rid of this problem but still it cannot be resolved.
What I did:
1: I tried to charge the phone (via pc usb cable and adapter) in long term but it failed, in contrast the phone would switch on and off rapidly. My Zune and PC cannot detect the phone via pc usb cable.
2: I pressed on the settings mode in order to try to disable the battery save mode but when I was getting in there it freeze for a while and it popped out to the main home screen. It did not allow me to get into the settings mode every time unfortunately. Same goes to any other apps and modes in the phone.
3: I failed to get into recovery mode since there has not much battery left. The purpose I did so is because I wanted to try to do a factory reset over the phone.
4: I tried pulling out and in the battery for 30seconds but still not gonna switch on the phone unless it is charging (but still i face the problem on (1) while charging).
5: I bought a new battery which i believed it has at least 50% of the battery life in it but it is still not allowing me to get into settings mode to disable the battery save mode. Not just settings mode but other apps and modes as well.
My apology again because I really lack of idea on resolving my friend's phone so the only way I can do now is to post this thread in htc surround ATT Version T8788 xda forum. Lastly, I do appreciate someone who can help out to solve this. Million thanks for any of your reply and co-operations.
Click to expand...
Click to collapse
1. Are you using OEM cable? No adapter should be required, if you are using a different cable pc might not acknowledge phone.
2. How are you accessing settings? Settings can be accessed from "Settings" app on app list; swipe to left, swipe up, tap to open.
3. ?
4. See 1., also try charging @ wall outlet it will charge much facter than through USB, again OEM cable recommended.
5. I do not think that batteries com with 50% charge. I could be wrong but when I purched my device it had only a residual charge ( enough to boot and make a few short calls).
If low battery charge is issue you should also receive message "Battery Critically Low" upon boot. If you cannot access any apps once booted and icon is still appearing over battery you do not have enough of a charge. If your only option is to charge though pc give it plenty of time it should chare even if not using recommended cable. Charging will be indicated by flashing red LED. Turning off your screen should speed up the process (it will take several hours plugged in to USB).
Hope this helps.

Thanks for your response and patience! Actually i just resolved the phone problem Monday ago.

keithltk91 said:
Thanks for your response and patience! Actually i just resolved the phone problem Monday ago.
Click to expand...
Click to collapse
can you tell me how did you resolved this problem as I also have same problem with my Surround.
thanks in advance.

Phone not Charging

Looking for a little insight here my XT1563 will not charge unless its in TWRP. The battery will remain at a constant % when plugged but will not charge and the battery menu list it as not charging as well. The obvious has been checked such as cord and charger to no avail. The interesting thing is the battery temperature is listed as like 429493709 Celsius in TWRP, when I run adb shell dumpsys battery it shows the following:
Current Battery Service state:
AC powered: false
USB powered: true
Wireless powered: false
Max charging current: 500000
status: 3
health: 7
present: true
level: 77
scale: 100
voltage: 4152
temperature: -302
technology: Li-ion
Click to expand...
Click to collapse
The temperature again is what I'm drawn too, what would cause it to be listed as -30.2 Celsius? I'm sure that is the reason why TWRP numbers is all messed up as well.
Edit: I've also just looked up the definition of health level 7 which is BATTERY_HEALTH_COLD.

see if this helps. https://stanfy.com/blog/android-shell-part-1-mocking-battery-status/
try the last command - adb shell dumpsys battery reset

bablu048 said:
see if this helps. https://stanfy.com/blog/android-shell-part-1-mocking-battery-status/
try the last command - adb shell dumpsys battery reset
Click to expand...
Click to collapse
Thanks for the tip I was wondering if there was a way to mock battery status. Unfortunately running that command to reset it instantly sets it back to -302 temperature. Also that command can't mock the health so its not like I could just leave it mocked to allow the phone to charge.

Jeklund said:
Thanks for the tip I was wondering if there was a way to mock battery status. Unfortunately running that command to reset it instantly sets it back to -302 temperature. Also that command can't mock the health so its not like I could just leave it mocked to allow the phone to charge.
Click to expand...
Click to collapse
try flashing factory firmware. and see if the problem is still there.
I think there was some problem while flashing twrp truvit again.

bablu048 said:
try flashing factory firmware. and see if the problem is still there.
I think there was some problem while flashing twrp truvit again.
Click to expand...
Click to collapse
I did that yesterday and it unfortunately didn't solve the problem. I may try again today both flashing stock and maybe something like cm to see If i can fix it. My biggest fear at this point is that it's something internal with the hardware. The whole situation just seems really odd as I charged it up, went out for the night with it, then woke up the next morning (yesterday) and it just wouldn't charge.

Jeklund said:
I did that yesterday and it unfortunately didn't solve the problem. I may try again today both flashing stock and maybe something like cm to see If i can fix it. My biggest fear at this point is that it's something internal with the hardware. The whole situation just seems really odd as I charged it up, went out for the night with it, then woke up the next morning (yesterday) and it just wouldn't charge.
Click to expand...
Click to collapse
you had the same issue as these guys - https://productforums.google.com/forum/#!topic/nexus/7IX_6Bv-G_g
some fixed it by changing the battery, flashing older version firmware and use higher capacity chargers

pijes said:
you had the same issue as these guys - https://productforums.google.com/forum/#!topic/nexus/7IX_6Bv-G_g
some fixed it by changing the battery, flashing older version firmware and use higher capacity chargers
Click to expand...
Click to collapse
Thanks for the info, I fear its actually the battery. I'll give downgrading a try later today and see what happens.
It's a shame I really like this phone but in the last 2 days it's completely let me down with this battery issue and my sd card stopped reading for some reason. It's unfortunate that I've rooted the device because no motorola can just blame everything on that even though my phone had been running amazing for the last 3 months.

deleted

Sakshinyk said:
deleted
Click to expand...
Click to collapse
Nope, I'm lucky the battery life in the phone is good as the phone still functions as normal for the most part. The only way I can charge it is in TWRP.

i have the same problem XT1563 :crying:

Moto X Play Not Charging
i am Facing the same issue with my Moto X Play. a little difference is that dont have TWRP. I can only charge in Factory Mode of the phone.
Its very annoying . Morever giving Phone back to moto for repairs takes almost a week or 2 to get your phone back.
I hope one of you guys can get me to the solution.
Thanks
Amit Gupte
([email protected])

Did anyone solve the problem?

Somebody have news? I replace the battery and not charging yet...
Lenovo RIP Motorola

How to solve the problem?
Please

My phone has similar problems. Using Ampere I found out
a) when using car charger after some time of charging it switched every half of a second between charging and not charging
b) charge current is very different without obvious reason, and gets very low (from 2000 via QuickCharge down to 20!)
c) when I mechanically support the micro USB plug (just a finger without pressure) the current changes
d) sometimes the plug does not detect when the socket is empty!
e) sometimes Ampere shows blue "not charging"
f) without charger, the current differs. Usually the phone consumes 200 mA when idle. But sometimes it consumes 900 mAh!
My conclusion is that in my case the socket has problems. The is leakage current, and charging does always not work. I will send it to the vendor for repair/warranty/whatever after I've done a backup and have a working device for the time until repaired.
I hope they find something, as most of the time everything works fine! The vibrations of a car seem to nearly always cause the problem, but at least 95% of the charge processes just do as expected.

Same issue here. Exact same workaround (Recovery or fastboot)
I started a topic in the official forum but it was closed just because of links to custom recovery.
https://forums.lenovo.com/t5/Moto-X-Play/Battery-don-t-charge-anymore-Fastboot-OK/td-p/3196885
Here is the new topic I started:
https://forums.lenovo.com/t5/Moto-X-Play/bd-p/448
PLEASE grab the attention in the official forum.

Hello wazabe
You had put a link in this post "forums.lenovo.com/t5/Moto-X-Play/Battery-don-t-charge-anymore-Fastboot-OK/m-p/3487875"
Do you have the link you deleted? What flash did you use to fix it?
And what tools did you use to make the load? I have an XT1563 that does not load and I'm trying everything.
I was already fighting with AlphaDog in Motorola Forum because he does not want to help me and they are good for nothing.
Thank you!

Jeklund said:
Thanks for the tip I was wondering if there was a way to mock battery status. Unfortunately running that command to reset it instantly sets it back to -302 temperature. Also that command can't mock the health so its not like I could just leave it mocked to allow the phone to charge.
Click to expand...
Click to collapse
and why solve? because i have the same issue

Waza_Be said:
Same issue here. Exact same workaround (Recovery or fastboot)
I started a topic in the official forum but it was closed just because of links to custom recovery.
https://forums.lenovo.com/t5/Moto-X-Play/Battery-don-t-charge-anymore-Fastboot-OK/td-p/3196885
Here is the new topic I started:
https://forums.lenovo.com/t5/Moto-X-Play/bd-p/448
PLEASE grab the attention in the official forum.
Click to expand...
Click to collapse
This is a weird problem.
Have you tried flashing official firmware Maybe it will work.

My phone only charge in factory mode.
Actually i am using aicp 12.1 official.

A7 "SM-T500" Charging issues since Sept update

Greetings. First of all I'm a normie not a techie and I don't understand half the threads in this forum!
Then, first week of Nov, I updated the software after being prompted. But I'm not even sure if that was an Android update or a Samsung update. All i know is that i lost my screen brightness slider, my volume control for my music streaming, and — most critically — my battery no longer charges properly. Before the update the battery & charging were normal. Now i can't charge properly (or completely) no matter how long it's plugged in.
Things I've tried so far include:
1. Different cables, outlets, and chargers
2. Optimized settings, disabled notifications, put apps to sleep
3. Force restarts
4. Safe mode
5. Tried charging while device is powered off/on.
Please see graphic below. The extreme discontinuities (crevices) relate to charging when the device is OFF. Yes, it now loses charge if I keep it plugged in while turned off. However, it's now been plugged in for weeks and still hasn't charged fully.
Advice welcome. I'm at my wits end with this device. (BTW, I have another Galaxy Tab which is working (and charging) normally. I didn't update its software.)

archive.ph said:
Greetings. First of all I'm a normie not a techie and I don't understand half the threads in this forum!
Then, first week of Nov, I updated the software after being prompted. But I'm not even sure if that was an Android update or a Samsung update. All i know is that i lost my screen brightness slider, my volume control for my music streaming, and — most critically — my battery no longer charges properly. Before the update the battery & charging were normal. Now i can't charge properly (or completely) no matter how long it's plugged in.
Things I've tried so far include:
1. Different cables, outlets, and chargers
2. Optimized settings, disabled notifications, put apps to sleep
3. Force restarts
4. Safe mode
5. Tried charging while device is powered off/on.
Please see graphic below. The extreme discontinuities (crevices) relate to charging when the device is OFF. Yes, it now loses charge if I keep it plugged in while turned off. However, it's now been plugged in for weeks and still hasn't charged fully.
Advice welcome. I'm at my wits end with this device. (BTW, I have another Galaxy Tab which is working (and charging) normally. I didn't update its software.)
Click to expand...
Click to collapse
Late model devices need to be turned on while charging. The smart charging routines are embedded in the firmware and the device needs to be on to run them. Download the AMP app from Play Store and run it while charging and it will show the rate of charging. Post the results. You can turn the screen off for a little faster charging.

Thanks for your response. Wasn't sure which amp meter to choose so I selected the one with the highest rating.
The charging rate seems very slow, though I don't know what's normal. The adapters show 2A and 3A ratings.
Never knew the tablet should be on while charging. Mine made some headway overnight while off, but lost that and much more after I turned it on again. It's now been plugged in for weeks. Next I'll put it in airplane mode so it doesn't search for a signal.

Here's the fastest I've seen so far. Still doesn't seem like much.
None of this addresses why it all changed upon applying the September update. Everything was fine before then.

As you can see, the trend isn't good around here.

archive.ph said:
Here's the fastest I've seen so far. Still doesn't seem like much.
None of this addresses why it all changed upon applying the September update. Everything was fine before then.
Click to expand...
Click to collapse
That is nowhere near what it should be. Do you know how to flash the latest stock ROM with Odin? Sept isn't the latest.

Unfortunately I have no idea how to do that.
I do have a new max and min though

archive.ph said:
Unfortunately I have no idea how to do that.
I do have a new max and min though
Click to expand...
Click to collapse
edit: Have you tried updating via settings? Do that first.
If that doesn't, your only option is to try a factory reset. But first, make sure you know your Google Account name and password. You will need them the first time it reboots. You won't lose any photos, videos, music and such but you will lose contact, settings and any apps you have installed. To factory reset click the Settings icon and goto /Settings/General Management/Reset/factory reset. If that doesn't work, then you will have no option but to learn how to connect the tablet to a PC and use Odin to flash the latest firmware.