Database Users

[Q] Windows 7 fails to install MTP driver

I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?

mseebass said:
I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?
Click to expand...
Click to collapse
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.

bigcrav said:
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.
Click to expand...
Click to collapse
Thanks for your help. I allready tried an other usb port. It did'nt work.

I wanted to avoid it but I reinstalled windows. Now it works. Thanks again.

Hmm, messed with this problem for ages yesterday, mtp installed fine in normal mode but refused when in 'usb debugging' mode
simple fix, find your wpdmtp.inf file in windows/inf
edit it like shown, look for the [Generic.NTx86] and [Generic.NTamd64] entries near the top of the file........
[Generic.NTx86]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
[Generic.NTamd64]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
...then update the driver in device manager, use automatic search
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode

I did a clean install of windows and that solved the issue for me. Thanksfor your help anyway.

I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.

meangreenie said:
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode
Click to expand...
Click to collapse
Just FYI, just got a Nexus 4 from T-Mobile yesterday and the device ID is slightly different:
VID_18D1&PID_4EE2&MI_01
01 at the end instead of 00
---------- Post added at 09:11 AM ---------- Previous post was at 08:53 AM ----------
Fitchman said:
I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.
Click to expand...
Click to collapse
How/where do you install those files/drivers? There are no instructions.

lannister80 said:
How/where do you install those files/drivers? There are no instructions.
Click to expand...
Click to collapse
When Windows asks where the drivers are you point to the folder with the ones you want to use...

EddyOS said:
When Windows asks where the drivers are you point to the folder with the ones you want to use...
Click to expand...
Click to collapse
It doesn't ask. I plug in the phone, and Windows says it can't install the MTP driver.
If I go into Device Manager and find the phone (with the yellow triangle and !) and select Update Driver Software, then navigate to the i386 folder from the Universal Naked Driver (on an i5 system), it tells me that "The best driver for your device is already installed" or something similar.
Of course, if I uninstall the device from device manager (and presumably the bad MTP driver as well), it disappears, so I have nothing to point to to install the drivers.

Earlier today I reinstalled the drivers for my N4 on my work PC (Vista Business) and I had to reboot before it recognised the N4 as an MTP Device - prior to that it only saw it as an 'MTP Device'. Now it sees at 'Nexus 4'

I have a similar problem I have a kindle fire
I have install the ADB driver but am having extreme difficulties getting the MTP drivers to work
I have tried everything (every solution on Google)
and nothing works
I've tried the "Media Transfer Protocol Porting Kit"
I tried to get Microsoft help they gave me the run around and confused me even more
here is the conversation
Microsoft: "Thank you for that information
Nathaniel I was checking your product key and it is blocked that is why you can not connect these devices to your computer, you may be a victim of counterfeit software so in this case since it is an OEM computer which means that the manufacture of the computer installed Windows 7 on your computer I recommend you to contact the manufacture of your computer to see if they have an option in order to resolve this issue you are having."
me: when i contact them what do I ask for?
Microsoft: You need to ask for a new product key
me: I am confused what does this mean? that the manufacturer put windows 7 OS on here illegally? but all PC's come with windows OS so every PC in the world is suspect to counterfeiting
them: No, this could be because someone still some information of your computer and use the product key to try to activate Windows until the product key got blocked
No, the name is not involved in this case it is jut the product key
what do I do?
is there an alternative to MTP drivers?

Solved
Hi, i had the same problem described in previous posts and I managed to solve thanks to what is written by meangreenie.
In practice, in the windows\inf of my Windows 7 the file wpdmtp.inf was no longer present but there is only the "compiled" version (wpdmtp.pnf).
I retrieved the file from an earlier version founded in he folder Winsys and so the LG driver are installed without further problems.

Jon McDougal said...
You might be using the wrong driver (Android ADB) instead of the MTP driver. This happened to me the other day!
If you're in Debug Mode, you've already done the first step I was going to suggest.
Here's the second step that worked for me: Open Device Manager -> Click Android Device (top of my list) which exposes "Android Composite ADB Interface" -> Right click that device -> Update Driver Software -> Browse My computer for driver software -> Let me pick from a list of device drivers on my computer -> then choose "MTP USB Device" -> Next
Mine installed the MTP driver and then the N4 opened normally.
Click to expand...
Click to collapse
That works for me with USB Debug ticked and in MTP Mode but not in PTP Mode (on CM10.2-nightly-20130817). I absolutely can't see my pics in no way... (I suppose this is a bug from Google to be fixed in further updates). ADB and FB are correctly working as tested with NexusRootToolkit 1.7.1 Drivers Test.
May it help to delete original DCIM folder and start from a new one??
edit: Shame on me... I forgot that I've formatted my SDcard, so I've no picture in DCIM folder.... Sorry! So I can say that McDougal trick totally worked for me!

try to check the device manager to check the missing drivers with ! mark

Maybe I'm not completely getting the problem, but just doing this worked fine for me:
danielms22 said:
Enable USB debbuging in your phone. Go to Settings -> about phone -> tap about 10 times on build number item until USB debbuging is unlocked.
Also, on your computer go to the device manager, look for your phone, if you find it, right click on it, then update Driver Software, browse computer, Let me pick from a list of device drivers on my computer, USB composite device
That should do it.
Click to expand...
Click to collapse
No need for additional driver download or anything...

Finally a working solution
Finally I found a solution.
Visit answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/mtp-usb-device-drivers-will-not-install-correctly/0ee71b7c-4ae7-403f-abbb-63c7ed9a79f9?rtAction=1387606800207 and search for the "Bret B"'s answer which has also been marked as the most helpful answer. It works perfectly. He simply says..
Go to the Registry Editor (Start –> Run –>type in, “regedit” (without the quotes) then click OK.
Search the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\
Go upto Edit>Find, type in or copy/paste Portable Devices
In the right hand pane you will see the (Default) value “Portable Devices” on the string
Once found, you see a string value called UpperFilters –> delete it!
Reconnect the device. Finished!

"LG Software" mode error + solution

I've had the following problem which I solved and now I'm wondering if anyone else found it, since I'm afraid it might point out to some hardware fault.
When selecting LG Software mode on the phone for connecting to your PC, Windows (in my case, 7 x64) attempts to install an MTP USB Device, but fails with Code 10: Device cannot start. At this point I (after many trial-and-error cycles) had to select Update Driver for that device in Device Manager, select Browse my computer for driver software > Let me pick from a list of drivers, and from the next screen, pick USB Composite Device instead of MTP USB Device. It installed right away and then 4 other USB devices popped up, which also were installed (using Windows Update). After this, LG PC Suite (and also LG Mobile Support Tool) detected the phone with no problems.
So, were any of you confronted with this?

Just wanted to say I had the same problems following your steps allowed me to get this to work. Thanked!

Thank you so much. This solved the problem.

I'm actually having this same issue. When I click "Show me a list of blah blah" it doesn't give me a USB Composite option. I only get two MTP options, and if I check "Show Compatible Hardware" it shows a bunch of drivers for MTP, WMP, and some other protocols. Any ideas?

gunnarizbeast said:
I'm actually having this same issue. When I click "Show me a list of blah blah" it doesn't give me a USB Composite option. I only get two MTP options, and if I check "Show Compatible Hardware" it shows a bunch of drivers for MTP, WMP, and some other protocols. Any ideas?
Click to expand...
Click to collapse
I am in the same situation, can you help how to fix this?

this problem fix?
I have a problem. Phone download mod work but I connect computer not connect phone. Says "This device can work faster". Device manager says yellow exclamation.
I try any computer but problem doesnt fix.

metalboy94 said:
I've had the following problem which I solved and now I'm wondering if anyone else found it, since I'm afraid it might point out to some hardware fault.
pick USB Composite Device instead of MTP USB Device. It installed right away and then 4 other USB devices popped up, which also were installed (using Windows Update). After this, LG PC Suite (and also LG Mobile Support Tool) detected the phone with no problems.
So, were any of you confronted with this?
Click to expand...
Click to collapse
yes, but unfortunately i don't have USB Composite Device as a selection on Windows 7 64bit. any other suggestions to get this stupid lg software installed?

After spending over 6 hours on this problem and installing a new windows, I finally found the culprit, it was Xposed Media Scanner, disabling it fixed the problem. Of course if you did not install this module before then the solution is not for you, maybe it will help someone reaching this page from Google.

[Q] USB Issues with Windows 8.1

put in a new SSD and got Windows 8.1, did a fresh install on a new hard-drive, everything's been working great, My nexus 4 has worked with with ADB./Fastboot and I've been able to transfer files to and from it in MTP mode. Been like that for about 4 days until about 3 hours ago, I had Windows Explorer crash, had to run Task Manager, end the process, and then manually restart explorer.exe My device was plugged in when this happened, and afterwards, I noticed that I could no longer see my Nexus 4 under the Devices & Drives section of "This Computer" (My Computer had a better ring to it lol) First I tried rebooting both my laptop and my Nexus 4, then I tried uninstalled the drivers, rebooting, re-installing, and then rebooting again. Did that like 4 times now, each time re-downloading the drivers, and doing an MD5 hash to create a Checksum, and checking them each time. Also to no avail. ADB shows my device serial number when i enter : ADB Devices, but says it's unauthorized, so if I try anything like: ADB Reboot Bootloader, it says Device is not authorized.
So ! I don't understand wtf is going on. Was working fine before. The drivers are up to date, I just flashed the Official OTA image, and was on the leaked image prior to that. Then earlier this evening I switched to the newest version of the Nexus 5 Port, and everything was still working fine, hadn't made any changes in a couple hours before this happened. When I install the drivers, It acts like it worked. Instead of saying "NEXUS 4" under Other Devices in my Device Manager, it says Composite ADB Interface under Android Devices and MTP under Portable Devices. Sometimes tho the MTP entry will still show the Yellow Exclamation Point. But goes away. Don't know whats up with that either.
Also, it wont let me install drivers unless I am in MTP mode, which Usually you can install them regardless (tho I never tried in Camera mode, I am just assuming about that one) Usually I install drivers without MTP or Camera modes checked, but now if I try it, it says that Windows Cant find the Drivers, even tho I am obviously browsing for them myself and selecting them. And just now I tried updating instead of re-installing them, and it keeps saying that Windows has determined they are the most up to date.
So I am out of I ideas. I even updated windows media player cause that's what fixed my issue on Day 1 of running Windows 8.1 when it wouldn't recognize it at all. So I don't know. Sorry for the long post but I wanted to make sure I got everything in there so hopefully someone can narrow down what the issue is. Cause I've been at it for 3 hours, haven't slept yet, my Nexus 5 gets here today, and I need to get this fixed before I sell it to my buddy. Its brand new, only 15 days old.*
Any thoughts ?*

First, connect your Nexus 4 and use Device Manager to uninstall both MTP and ADB devices, make sure to check the box to delete the driver files as well. Then uninstall any other usb or adb drivers for other Android devices.
Then disable USB Debugging on the phone and get MTP to work first, Windows should be able to install it automatically.
For ADB, Windows 8 will not allow to install unsigned driver. To install unsigned driver, reboot Windows 8 into Advanced startup and press F7 at the menu to disable driver signature (Google it if you don't know how). Although you could install Google USB driver which is signed I think, I recommend using Universal Naked Driver (link in sig.)
ADB Devices, but says it's unauthorized
Click to expand...
Click to collapse
You need to authorize it from your phone, when you connect your phone to the PC with USB Debugging turned on, a toast message on the phone will ask you to authorize the device.

eksasol said:
First, connect your Nexus 4 and use Device Manager to uninstall both MTP and ADB devices, make sure to check the box to delete the driver files as well. Then uninstall any other usb or adb drivers for other Android devices.
Then disable USB Debugging on the phone and get MTP to work first, Windows should be able to install it automatically.
For ADB, Windows 8 will not allow to install unsigned driver. To install unsigned driver, reboot Windows 8 into Advanced startup and press F7 at the menu to disable driver signature (Google it if you don't know how). Although you could install Google USB driver which is signed I think, I recommend using Universal Naked Driver (link in sig.)
You need to authorize it from your phone, when you connect your phone to the PC with USB Debugging turned on, a toast message on the phone will ask you to authorize the device.
Click to expand...
Click to collapse
ok I am gonna try that now. And as far as the part about my phone being unauthorized. I already knew about the notification that pops up, i was waiting for it to happen. Never did tho. Maybe it will happen after I do the rest of what you said. thanks, i will post my results in a min

no matter what i do, i cant get MTP working. When i uninstall the ADB entry in Device Manager it gives me the check-box option for removing drivers as well, but not on MTP. And now it wont even give me the option to uninstall, update, or anything at all, even tho I uninstalled it already so it should at least give me the option to install drivers. Even tho it's showing up in Device Manager as a Portable device, if I look in Printers and Devices, it shows up as unspecified device. Disabled USB Debugging, and all that. it says its working but it wont show up in My Computer>Devices and Drives still. For some reason ever once in awhile it will pop up with the Yellow Exclamation Point tho, only for a brief second tho. other then that, its shows it like it's running correctly. Also, nothing pops up saying that windows is installing drivers when i plug it in. Which in Win 7, XP, etc, it always did. Does this not happen in Windows 8.1 ?
Also, under Driver Details, which is the only option it lets me click on MTP, it says the drivers are from 2006 lol
Update - Just reinstalled the drivers for ADB and enabled USB Debugging, and everything is still saying its working even tho its not. But when I take my phone out of MTP mode it shows up in device manager under "Other Devices" as Nexus4, with a Yellow Exclamation, and it gives me the option to update drivers, so i tried, but it says Windows Can't find my driver. This is very frustrating.

Had this problem aswell, which was caused by the N version of Windows 8 versions.
These versions dont have Windows Media Player istalled, which is needed for MTP to work.
So to fix your problem you need to download that latest Windows Media Player (WMP) from microsoft and install that.

I dont have the N version, I have WMP installed, i mentioend your fix in the OP. Had to update it, and it worked. It was working fine for the last few days, then it stopped working suddenly

double post, sorry. dont know why that happened.

Vouch. Since I use win8.1 (no n version) Mtp doesnt work. I tried all known drivers, disabled driver signature and so on. The only working combination for me is Usb Debugging + PTP. Then I use file manager to cut the files. Airdroid would be an alternative as well.

update - SOLVED * Kind of.....I say kind of cause I still don't know what caused it but apparently Flashing to the Nexus 5 Port fixed the issue lol. I am assuming something pertaining to the way USB connectivity is controlled by Android got corrupted, and a fresh install was in order. Whatever it was, it worked and i am back in business. thanks to all those who attempted to help.
Sent From My Nexus 4 via XDA Premium 4

USB storage not showing up in windows

Anyone else with problems seeing the storage after plugging into PC? adb command works and device drivers installed. Found another forum where turning the usb from MTP to charging and back under developer options does the trick. I have a non stock ROM and seeing if fresh out of the box experiences the same thing.

I have the same issue and can't seem to figure out how to get it to work. My work around has been to use ES File Explorer and open Remote Manager.
Edit: I just plugged it in again to see what I can find. I turned off USB Debugging and Developer Options. Plugged in and pulled the notification bar down, there is an option to change USB Settings to Charging, Power Supply, File Transfers (this works), Photo Transfer and MIDI. Give it a go!

rramey23 said:
I have the same issue and can't seem to figure out how to get it to work. My work around has been to use ES File Explorer and open Remote Manager.
Edit: I just plugged it in again to see what I can find. I turned off USB Debugging and Developer Options. Plugged in and pulled the notification bar down, there is an option to change USB Settings to Charging, Power Supply, File Transfers (this works), Photo Transfer and MIDI. Give it a go!
Click to expand...
Click to collapse
I am running to the exact same problem.
I have tried with USB Debugging off AND on, still no go. I think there's a problem with installing the drivers. Whenever I check the device manager, it still says the drivers weren't installed. I have tried installing the Google drivers. What do we do?!

Kandydish said:
I am running to the exact same problem.
I have tried with USB Debugging off AND on, still no go. I think there's a problem with installing the drivers. Whenever I check the device manager, it still says the drivers weren't installed. I have tried installing the Google drivers. What do we do?!
Click to expand...
Click to collapse
Need to get the drivers to install first and foremost. Even with USB Debugging on, I'm still able to pull down and change from charge only. Those drivers are key. I had to restart my computer before it was able to take the install.

rramey23 said:
Need to get the drivers to install first and foremost. Even with USB Debugging on, I'm still able to pull down and change from charge only. Those drivers are key. I had to restart my computer before it was able to take the install.
Click to expand...
Click to collapse
I'm able to get to the pulldown and change the setting from charging to MTP. Every time I do that, I get a window showing that I'm installing the drivers for Nexus 6P. Then it completes. I can do this over and over again. In the device manager, there's a little exclamation mark by the Nexus 6P and says these drivers weren't installed Code 28. I have exhausted Google to no avail!
Anyone find a solution to this?

Kandydish said:
I'm able to get to the pulldown and change the setting from charging to MTP. Every time I do that, I get a window showing that I'm installing the drivers for Nexus 6P. Then it completes. I can do this over and over again. In the device manager, there's a little exclamation mark by the Nexus 6P and says these drivers weren't installed Code 28. I have exhausted Google to no avail!
Anyone find a solution to this?
Click to expand...
Click to collapse
You chose to install the drivers manually instead of having the system do it for you? Right click the yellow exclamation .. update drivers .. allow me to pick .. choose the download file location see what that gives you.

zosimov21 said:
You chose to install the drivers manually instead of having the system do it for you? Right click the yellow exclamation .. update drivers .. allow me to pick .. choose the download file location see what that gives you.
Click to expand...
Click to collapse
When I choose the location, I see a bunch of options. The most relevant ones are ADB Interface and Android Device. Under Android Device there are several more options such as Android Adapter Interface, Android Bootloader Interface, and the such; no mention of MTP.

Kandydish said:
When I choose the location, I see a bunch of options. The most relevant ones are ADB Interface and Android Device. Under Android Device there are several more options such as Android Adapter Interface, Android Bootloader Interface, and the such; no mention of MTP.
Click to expand...
Click to collapse
Did you already download the google USB drivers?
Should just be able to choose the android_winusb.inf driver. It should allow MTP

zosimov21 said:
Did you already download the google USB drivers?
Should just be able to choose the android_winusb.inf driver. It should allow MTP
Click to expand...
Click to collapse
I have downloaded them. How do I specifically choose just that file? When I go through updating the driver, it asks for a folder location.

Go to dev options, switch the USB from ptp back to mtp and it works for me

xxsashixx said:
Go to dev options, switch the USB from ptp back to mtp and it works for me
Click to expand...
Click to collapse
Tried. Keeps trying to install the MTP drivers and it won't go through.

I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet

bartendersimon said:
I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet
Click to expand...
Click to collapse
I don't have any other drivers from any other devices. This is a clean install of Windows 8.1. I've only tried connecting my 6P, my OG 6, and my 9. All have the exact same problem.

Kandydish said:
I don't have any other drivers from any other devices. This is a clean install of Windows 8.1. I've only tried connecting my 6P, my OG 6, and my 9. All have the exact same problem.
Click to expand...
Click to collapse
You might wanna try installing Huawei Drivers and see if that help
HiSuiteSetup_2.3.55.1.zip
http://download-c.huawei.com/downlo...loadId=16205&version=90864&siteCode=worldwide

bartendersimon said:
You might wanna try installing Huawei Drivers and see if that help
HiSuiteSetup_2.3.55.1.zip
http://download-c.huawei.com/downlo...loadId=16205&version=90864&siteCode=worldwide
Click to expand...
Click to collapse
I installed that application and I was able to see my device, the apps, the contacts, everything. EXCEPT I wasn't able to access the device from Windows Explorer which means I am not able to transfer files.

Kandydish said:
I installed that application and I was able to see my device, the apps, the contacts, everything. EXCEPT I wasn't able to access the device from Windows Explorer which means I am not able to transfer files.
Click to expand...
Click to collapse
So when you change the option in the phone from charging to file transfer, did you check the device manager to see if there any unknown device showing somewhere?

bartendersimon said:
So when you change the option in the phone from charging to file transfer, did you check the device manager to see if there any unknown device showing somewhere?
Click to expand...
Click to collapse
Changing it from charging to MTP shows a MTP device in Manager with a yellow exclamation mark next to it. When looking into the details, it says that no drivers are installed. When I try "Updating Drivers", it says "Windows failed to install drivers. Code 28" or something along those lines. Code 28 MEANS that Windows failed to install drivers.
Thanks for nothing Microsoft.

Nexus 6p Connection to PC Issue - This Helped!
I had similar problems with PC not recognising my Device. I found http://www.technobuzz.net/install-google-nexus-6p-usb-drivers/ which helped me solve my issues.
1. Downloaded and installed the Huawei Nexus 6p drivers. This installed a Huawei Task Manager which connection to pair was still not recognisable.
2. Deleted old drivers (acer, samsung, htc) from' Device Manager'. This actually helped PC recognise my device which showed up in the Device Manager>Other Devices>Nexus 6p, also in PC interface but once moved off charging to MTP, computer didnt recognise device.
3. Downloaded and installed the adb/fastboot installer. Followed instructions till step 10. My screen didn't show anything like Andoid ADB interface, it displayed MTP file install, which I installed. Just remember to refresh in My PC interface when changing over from charging to MTP, sometimes Nexus 6p will be hidden.
4. Uninstalled the Huawie Task Manager.
This has solved my problem with PC and Device connection. The instructions given are from what I can recall of the process I went through.
Credit to Sidharth Rathore from Technobuzz for this solution.
Hope this helps.
Later.
p.s. I have a windows 10 laptop if this helps.

bartendersimon said:
I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet
Click to expand...
Click to collapse
I was having the same issue until I uninstalled some other debugging drivers I had installed. So I would recommend crawling through your installed apps for any other android usb drivers and uninstalling them if you still have this issue.

Working on mine right now. Found that USB 3.0 ports will not recognize device. Once plugged into a 2.0, it is recognized. Might help your issue

Drivers no longer working

trying to get some help for my ZE551ML 4gb - unrooted and with the latest update
I have never had an issue plugging my phone into my pc and transferring files. I bought my daughter a BLU R1HD and that wont wont show up on any pc when plugged into USB...yes dev and debug is enabled.....installed a bunch of different drivers to try to get that phone to work and it wont....
but worse is now my phone wont show up.
I went to the main thread here and located drivers and installed, and nothing....went to asus support and dl drivers and nothing...
does anyone know why or how i can get the drivers installed on my W10 PC so I can plug phone into usb and transfer files?

In the pc's device manager, is the device listed there? And is there a yellow mark on the device name? Maybe the drivers didn't install properly, you can right click on the device and click update driver, then choose automatically, you must be connect to the internet for it to find the required driver and install automatically.

I had same issue. Makw sure phone is not. Plugged into the pc. Load up windows into safe mode with networking. Once there open device manager. From the pulldown menu choose show hidden devices then find the Asus drivers and uninstall and if available tick the box that says delete the driver.. reboot, reinstall.... Done.
This will work for most usb devices that are having issues.

Frankenberrie said:
I had same issue. Makw sure phone is not. Plugged into the pc. Load up windows into safe mode with networking. Once there open device manager. From the pulldown menu choose show hidden devices then find the Asus drivers and uninstall and if available tick the box that says delete the driver.. reboot, reinstall.... Done.
This will work for most usb devices that are having issues.
Click to expand...
Click to collapse
sadly this did not work. I grabbed the drivers from the ZF2 resource thread here at XDA
https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices
for the BLU R1HD I was told to install these
https://androidmtk.com/download-mtk-usb-all-drivers
whih i did and also uninstalled and resinstalled along with the intel drivers.
I did exactly as explained above and the device will not show up.
I have the Z00AD -- ZE551ML -- 4GB/2.3GHz 64gb version running Stock OS with NO ROOT - an its up to date (v 40.194)
I attached screen shot to show what I have going on - thanks

come on

Are you using the same cord for both phones with the computer? If so, try a different cord
Sent from my ASUS_Z00A using Tapatalk

Reboot the pc with the "disable driver signature verification" option and then reinstall the drivers.

This may or may not have some relevance to your problem. Try downloading a program called USB Device Viewer, run it as an administrator and uninstall all the phone drivers that are listed. Reboot your computer, plug your ZE551ML in and let it install the drivers. Hope this is of some help.

i finally fixed this bs problem. simply a matter of device manager >>>> portable devices >>>>> right click >>> update drive>>> browse my computer >>> Let me pick>>>
for me i had
Model
MTP Device
MTP USB Device
select MTP USB DEVICE >>> Click Next and done
how stupid is this? the simple solution after 2 weeks of pain in the ass is what makes this so stupid.