Lock screen with fingerprint & google account well but no password - LG G6 Questions and Answers

Hello.
I beg for someone help us in this big mistake caused by inexperience:
I have just already married with my girlfriend (now my wife) and she made all the photos and videos of our wedding and family with her brand new LG G6 H870 (European model) three days ago.
She was using her fingerprint to unlock the phone all the times with no problem but by mistake we entered more than 5 times a wrong password and now the fingerprint unlock is not active and she doesn't remember which password she used with the phone. Therefore we have all of our memories inside it but we cannot recover them.
Please could anyone help us with this life-breaking mistake? We both are very very very sad about this, and even more problems will happen to us as a result of this...whatsapp receiving mote data that also will be lost, not using the phone SIM in another device to avoid losing the data in Whatsapp...
The resume of the situation is:
- She has her fingerprint ok inside the phone but the phone don't ler her use it to unlock and although the fingerprint is ok, instead the phone asks for the password that she forgot.
- We have our Google account ok configured into the phone but the Android Device Manager doesn't let us change the password to a new one remotely because Android Device Manager only permits that when no password existed before.
- I am technically skilled enough to understand advanced operations and steps on the device (recovery, ADB, writing command lines on a terminal...) but I have no experience at all in a situation like this and I am really scared of erasing or loosing this memories...
Please we would be grateful if someone could help us in this situation.
Thank you in advance.

You can marry another time....
:silly:

This makes no sense? If fingerprint worked, why were you entering passwords? Again, if there was no password, why are you entering one? Why not just reboot the phone and use the fingerprint?
There's something odd going on you're not telling us...

HellDiverUK said:
This makes no sense? If fingerprint worked, why were you entering passwords? Again, if there was no password, why are you entering one? Why not just reboot the phone and use the fingerprint?
There's something odd going on you're not telling us...
Click to expand...
Click to collapse
Rebooting the phone also then requires the password to unlock. LG does tell you "if you forget your password, your local data will be lost forever" owtte. So... Don't forget it. They weren't joking.

MDW 100 said:
Rebooting the phone also then requires the password to unlock. LG does tell you "if you forget your password, your local data will be lost forever" owtte. So... Don't forget it. They weren't joking.
Click to expand...
Click to collapse
Thank you MDW 100 for the answer.
My wife is not a computer's engineer and as the password asked by the phone appears with a full keyboard (and not a numerical one as she thinks the password is only with numbers) I guess that four days ago, the day before the wedding (tradition implies not seeing the bride the day before the marriage) she configured her brand new mobile alone and probably she wrote something thinking it was another field different than a password...
I know what implies the kind of mistake I am telling.
The reason why I am writing here is because I know that nobody would help us officially to recover our memories, nor LG nor Google will...(we tried so...) and XDA members are well known for their technical skills, surpassing almost all the fences and barriers...
We have our purchase bill, our configured Google account (user and password) and my wife's fingerprint into the mobile and she never thought that things were so complicated and unflexible...
I thought that maybe somebody from XDA, as the best forum for mobiles in the world I thought it is, would be able to show that in this forum the word "impossible" is not a fact but only an opinion...
Is it really impossible to recover our memories?
Thank you in advance.

Alejoven80 said:
Thank you MDW 100 for the answer.
My wife is not a computer's engineer and as the password asked by the phone appears with a full keyboard (and not a numerical one as she thinks the password is only with numbers) I guess that four days ago, the day before the wedding (tradition implies not seeing the bride the day before the marriage) she configured her brand new mobile alone and probably she wrote something thinking it was another field different than a password...
I know what implies the kind of mistake I am telling.
The reason why I am writing here is because I know that nobody would help us officially to recover our memories, nor LG nor Google will...(we tried so...) and XDA members are well known for their technical skills, surpassing almost all the fences and barriers...
We have our purchase bill, our configured Google account (user and password) and my wife's fingerprint into the mobile and she never thought that things were so complicated and unflexible...
I thought that maybe somebody from XDA, as the best forum for mobiles in the world I thought it is, would be able to show that in this forum the word "impossible" is not a fact but only an opinion...
Is it really impossible to recover our memories?
Thank you in advance.
Click to expand...
Click to collapse
Sorry for not really being helpful, but I have no further suggestions. Then again I'm not an android dev so there's probably still hope ?
I hope you get your data back...

Thank you MDW 100.
Should I put this topic in another section like developers...?

Look for companies in your area doing mobile data recovery. Their service isn't cheap, but your wedding memories are worth it.

Related

Anti-Theft software for TP2

Hey guys,
This is my first ever thread on the XDA forum.
After saving up for a long long long time, I am now a proud owner of a TP2. And now, I am constantly worried about it getting stolen(my past two phones were stolen).
I know this topic has been discussed for other phones before. But is anyone using a good anti-theft software on their TP2? Are any of the softwares recommended for other phones in this forum giving any errors with TP2?
I dun mind spending a bit on it. I read about the Ultimate Theft Alert v3.5 and the Sprite Terminator. The sprite guys are having some promotion for HTC owners. Does that mean it is highly recommended for HTC devices?
I am not a developer and is pretty dumb about flashing roms and all that (even though I cant wait to learn more. Expecting all your help and co-operation). So please provide me a simple solution for this.
Thanks guys
koopharaoh said:
Hey guys,
This is my first ever thread on the XDA forum.
After saving up for a long long long time, I am now a proud owner of a TP2. And now, I am constantly worried about it getting stolen(my past two phones were stolen).
I know this topic has been discussed for other phones before. But is anyone using a good anti-theft software on their TP2? Are any of the softwares recommended for other phones in this forum giving any errors with TP2?
I dun mind spending a bit on it. I read about the Ultimate Theft Alert v3.5 and the Sprite Terminator. The sprite guys are having some promotion for HTC owners. Does that mean it is highly recommended for HTC devices?
I am not a developer and is pretty dumb about flashing roms and all that (even though I cant wait to learn more. Expecting all your help and co-operation). So please provide me a simple solution for this.
Thanks guys
Click to expand...
Click to collapse
I do not think that will be easy that an anti-thief fully protect your investiment:
Normally first think every thief does is shutdown the equipment and remove the SIM Card. After that he could simply Hard Reset the equipment, returning the equipment itself to factory specs, so the anti-thief software is deleted. He can also change the IMEI in a relatively simple way.
Main tactics:
Never show your equipment if you are in a relatively empty street, train station, etc;
Always use the equipment with a firmly grip on it and always watching the surroudings;
This is simple common sense...
I know, that is going a little paranoic but some care is always a good thing.
Good point!!
Hey Black Phoenix,
thanks for the reply. for some reason, I didn't think of the possibility of the thief doing a hard reset.
But, I feel it is still worth investing on a software like Ultimate Theft Alert coz there is still a chance that the thief might not do a hard reset. So can you recommend a good software among the popular ones that works for TP2? I forgot to mention that I am from Singapore. I dunno whether my location makes any difference?
I still have not played with my phone a lot. But i believe TP2 has GPS? So doesnt that mean some of these softwares can give me the coordinates of my phone? Will my location matter for this feature?
koopharaoh said:
Hey Black Phoenix,
thanks for the reply. for some reason, I didn't think of the possibility of the thief doing a hard reset.
But, I feel it is still worth investing on a software like Ultimate Theft Alert coz there is still a chance that the thief might not do a hard reset. So can you recommend a good software among the popular ones that works for TP2? I forgot to mention that I am from Singapore. I dunno whether my location makes any difference?
I still have not played with my phone a lot. But i believe TP2 has GPS? So doesnt that mean some of these softwares can give me the coordinates of my phone? Will my location matter for this feature?
Click to expand...
Click to collapse
As I told, first thing that any thief does is shutdown the phone and trow away the sim card. With the phone shutdown, no gps coordinates or remote lock. And believe in me, the ones that steal know very well to cover the tracks, so for sure they know how to hard reset a phone (I'm still looking for my Asus P535. For sure is now hardreseted and IMEI diferent, and also had GPS. It was stealed 1 year ago).
Install this. It's FREE. If a theif changes the sim card, you will automatically recieve an SMS to the numbers you have configured in the software. You will recieve his phone number + IMEI details. Configure your e-mail address and atleast 2 different phone numbers in the software so once you recieve the theifs new phone number or if he has not changed the sim card then you can send a special text message (read software tutorial) to you sim card or theifs new sim card which will activate the gps and text the co-ordinates to the nominated phone numbers you would have configured and an e-mail with link to google maps showing exactly where the phone is.
This thing works 100%. My house was under google maps with the right house and street address. I was stunned.
Also a thief is not literate enough to jump aboard XDA forum and search "How to hard reset a Touch Pro 2". They don't have time and most don't even know that technology like this exists.
Also once the Hard SPL comes out for TP2 and Cooked roms start releasing, you can either cook your own ROM with this software pre-installed with the right settings or request someone to cook a ROM for you with the right e-mail and phone number settings you want so even if a theif does a hard reset, software will still be installed again with those settings.
And to uninstall this software, theif needs to enter the password which you need to configure. I recommend you go through the tutorial.
oh and IMPORTANT. Install this to device memory because if he takes out your memory card and it's installed on the memory card then everything will be useless.
http://forum.xda-developers.com/showthread.php?t=394203
wow powersquad.. that's sick software.. curious though if it works..
maybe that new 'phonecreeper' that the xda-member wrote could have possibilities of tracking your phone after theft when installing it on your own device?
Jeroen
Great!!
Wow.. That is infact real cool. Just wondering whether there are any advantages of using your software over, maybe, Ultimate Theft Alert.. Except for the price.. Just curious.
Thanks a million for this.
It works 100%. I have tried changing sim card and I got the text of the new card's phone number on my 2 nominated numbers straight away. GPS Co-ordinates were both e-mailed and texted to my nominated number and e-mail address.
In order for e-mail to work you need to have an e-mail account configured on your phone already like hotmail or gmail.
Ultimate theft alert is paid. This is free since made by xda devs.
I use smartphonetracker, veryeasy to use and very reliable, works for a year now and just fine
powersquad said:
Install this. It's FREE. If a theif changes the sim card, you will automatically recieve an SMS to the numbers you have configured in the software. You will recieve his phone number + IMEI details. Configure your e-mail address and atleast 2 different phone numbers in the software so once you recieve the theifs new phone number or if he has not changed the sim card then you can send a special text message (read software tutorial) to you sim card or theifs new sim card which will activate the gps and text the co-ordinates to the nominated phone numbers you would have configured and an e-mail with link to google maps showing exactly where the phone is.
This thing works 100%. My house was under google maps with the right house and street address. I was stunned.
Also a thief is not literate enough to jump aboard XDA forum and search "How to hard reset a Touch Pro 2". They don't have time and most don't even know that technology like this exists.
Also once the Hard SPL comes out for TP2 and Cooked roms start releasing, you can either cook your own ROM with this software pre-installed with the right settings or request someone to cook a ROM for you with the right e-mail and phone number settings you want so even if a theif does a hard reset, software will still be installed again with those settings.
And to uninstall this software, theif needs to enter the password which you need to configure. I recommend you go through the tutorial.
oh and IMPORTANT. Install this to device memory because if he takes out your memory card and it's installed on the memory card then everything will be useless.
http://forum.xda-developers.com/showthread.php?t=394203
Click to expand...
Click to collapse
I love that one, so thiefs are stupid... OK, nice one... Maybe one day you will became suprised...
Tracking software can work
I know it's about an iphone, but it proves that these services can work sometimes!
http://mashable.com/2009/07/28/find-my-iphone/
Gordon
hey... i agree with black phoenix completely... u never know these guys are too quick...
not unless the theif is some corporate theif, who wants ur data... i don't think he will leave ur phone without a hard-reset...
but for the first 10-20 minutes before he figures out how to do it.. i think a better solution than Ultimate Theft Alert is Maspware's Guardmobile
here is a small list of its features
* You can initiate an alarm and lock the device
* You can locate your device (GPS receiver is required)
* If your stolen device contains top secret data, you can do a hardreset remotely to erase all data!
* You can initiate a callback to overhear the thief
besides the above.. it also tells u if the sim card has changed... - which btw no foolish theif will do without first doing a hard-reset...
all the best...
mirage22 said:
hey... i agree with black phoenix completely... u never know these guys are too quick...
not unless the theif is some corporate theif, who wants ur data... i don't think he will leave ur phone without a hard-reset...
but for the first 10-20 minutes before he figures out how to do it.. i think a better solution than Ultimate Theft Alert is Maspware's Guardmobile
here is a small list of its features
* You can initiate an alarm and lock the device
* You can locate your device (GPS receiver is required)
* If your stolen device contains top secret data, you can do a hardreset remotely to erase all data!
* You can initiate a callback to overhear the thief
besides the above.. it also tells u if the sim card has changed... - which btw no foolish theif will do without first doing a hard-reset...
all the best...
Click to expand...
Click to collapse
Finnaly someone that supports me. I was thinking that I were the only one with the idea that most think that are strange. Looks like lot of people in this forum still believe in Santa's or in the Easter Bunny.
If it was a hardware solution, directly solded in the Phone PCB, OK, that way I may garantee that you can return your phone, because his hard to bypass (if done correctly), but even those ways are bypassable sooner or later.
powersquad said:
a thief is not literate enough to jump aboard XDA forum and search "How to hard reset a Touch Pro 2".http://forum.xda-developers.com/showthread.php?t=394203
Click to expand...
Click to collapse
I think they would do it to be honest, it would take ages to delete all of the contacts etc. A google for "reset touch pro 2" is all it takes.
However, once we have HardSPL we'll be able to burn these utilities into the ROM so that they survive a hard-reset. Thief has to be aware of this and know how to re-flash. That raises the bar considerably.
lol, some people are just giving waay too much credit to theifs here. if they were literate and could afford an internet conncection to jump on google, they will not be theifs in the first place. all they care about is booze and drugs...
powersquad said:
lol, some people are just giving waay too much credit to theifs here. if they were literate and could afford an internet conncection to jump on google, they will not be theifs in the first place. all they care about is booze and drugs...
Click to expand...
Click to collapse
you must have some really nice thieves in Europe. i've seen lots of things stolen for no other reason then to just steal something.
I recently had my phone (xperia) stolen. I had only recently flashed a new rom so it had wiped my anti-theft software. I bloody wish I had put it back on now.
Saying that I was abroad with no-data running, but at least I may have got a phone number by text. Then again the number to text to was my girlfreinds phone which was also taken. Oh well!
It is very likely a thief will reset the phone ASAP, but some thieves will be opportunists who see something shiny and expensive looking to steal and wont be that technologically savvy.
In that case the software may well pay off (ignoring my senerio above).
mirage22 said:
* You can locate your device (GPS receiver is required)
Click to expand...
Click to collapse
We all know the issues (time lag etc.) with the GPS on the TP2. Why a thief would put a new simcard in the phone outside. Probably he/ or she will be inside, where no GPS signal is available.
What about "W.I.M.P" (where is my phone) ?
http://www.wimp-software.co.uk/
powersquad said:
lol, some people are just giving waay too much credit to theifs here. if they were literate and could afford an internet conncection to jump on google, they will not be theifs in the first place. all they care about is booze and drugs...
Click to expand...
Click to collapse
And some people thinks that just because they are thiefs that don't have internet connections and not literate. That they do not think, they aren't smart... Come On...

Forgot my pin..

So im sure most of you will say to stop being a noob n do a search. So ill begin by stating i have tried google and various forums with no success.
My problem is that i relapsed on xanax this weekend and on my way to the detox center my genius self decided to put a pin lock on my phone. Yes, go ahead and start the bashing on how i deserve it for being a pill popper. I went almost a year clean and **** happens so please just bare with me. anyways back to my problem(cell phone) so on my way to detox i put the pin. i get out today and to my surprise(sarcasm) i cant remember the PIN. I am currently rooted so i have some hope that i may be able to save my current data. There are alot of txt msgs i need and cant get to due to this problem. Its vital to my employment which i have to return to at 1pm pst. I'm lucky to be alive let alone still have my job so im looking for some help. Can anyone please help me???
If this is even remotely true, I can honestly say you will get zero help on this forum relating to a pin to unlock a phone. I have seen one of these threads a while ago and it didn't go well.
There is no way to bypass the pin, that's the whole point of a pin, so nobody else can access your phone.
If you are rooted though, you can just boot into recovery and flash a previous nandroid backup.
Congrats, you are rooted! problem solved.
Boot into recovery, copy contents of SD or whatever to whatever or wherever and your golden. Thank god you are rooted and welcome to the forum!
OR
Now take the cell to the store and tell the man (or woman) you found a cell or grabbed it out of a window that just happened to be opened, hand it to them and they will say thanks and you walk out feeling just a tad bit happier.
Peace!
Just take "your" phone to your carrier and tell them your story. If you can validate that it's your phone they should be able to wipe it for you.
If you get the pin wrong enough times, it should ask you for your Google login information. If it is indeed your phone, you should know that information. If not, you should be able to reset your password.
I'm going to assume your story is true, and if it is, **** happens. It took me multiple detox centers, 28 day programs, intensive outpatient and quite a few relapses before I got clean on my own a little over two years ago. Different drug of choice, but same exact bs.
If your story isn't true, turn the phone into a Sprint store. They'll be able to get it to the right person.
Sent from my PC36100 using Tapatalk
There is really no way to get back into your phone that I know of, other than wiping your user data. The pin cannot be reset, but can only be erased with the rest of your data.
Sent from my PC36100 using XDA Premium App
If you input the wrong PIN enough times, it will ask you to put in your Google account information
There is a adb command u can put in to wipe ur pin number out. Don't have it on hand but if u Google adb commands u might be able to find it

S7 Edge Stolen

Hello guys, yesterday my S7 edge was stolen and I was able to track the device till one location, but couldn't find the device or the robber once I got there. I had the SM-G935F international variant (Exynos) - stock and first question I would like to ask is: Is it possible to turn off the device from the lock screen without the pincode/fingerprint? Because I think it was not possible when I had it.
I'm just asking because once I have reached the location the google maps timeline, stopped recording the movement of my device.. and have stopped since there..
Around 3 hours later my girlfriend (I put her contact as security), received a message on her device saying the SIM card had been changed. I had the device with 4G (wifi I'm not sure) and the lock screen was secured. I tried using Samsung find my mobile and was even more useless than google maps timeline, because It couldn't locate the device even when google maps could.
I went to the police and they say that, they could locate (but It's going to take a while) the sim card that was put on that IMEI.
Do you guys know another way that could help me know some information sooner? At least something I could help the police with..
Hope you can help me in some way.
I'm in Czech Republic btw.
Best Regards,
Neto
damn man, I'm so sorry for u, f*cking crappy ppl...
the easiest way to track ur phone is to detect via SIM/IMEI, for that u have to know that new code that was inserted (not easy for us, but police should have), all other services (google, samsung,whatever) works just when de phone is on and have a network connection/GPS active (that cannot be turned off with the phone locked), sad is, the phone can be turned off w/o problem at any moment. Last updates with google apps, doesn't let u use your phone even giving a factory reset because u need to put the last google credentials used in that phone (but I don't know if u have to activate that in some settings, in my older phone it was on by default)....
sad is no much to do here, hope police in your country is more competent that mine's
I also advise going the police route.
File an official complaint and ask for a file number so you know it's official and the investigation will be active.
Keep us posted on how things go.
I've already talked with the police, gonna know if they can find them by the EMEI..
Wish tracking devices were made much more simple..
Brother's stolen phone (iD*ot 6S) was found by czech police within two days (in Prg), so finger's crossed for you! If you are from Prague I could ask him which office he went to.
Not sure there is anything you can do at this point, but I will recommend an app that I use called Where's My Droid. You can get the paid version (I would highly recommend paying the small one time fee for this) and it does quite a lot. You can track it online from a computer, and even through text messages. You can use text message commands to take pictures from the front and rear cameras, get GPS location, lock the sim and prevent others from being used, and even change your pin through text. You set up the keywords needed so that others cannot send out a generic code to lock you out of your own device. I would highly recommend that app for your next phone. It may not prevent a theft, but at least you could get a picture of the criminal and provide that to the police as well.
Good luck on finding your phone, and I feel for you.
Outbreak444 said:
Not sure there is anything you can do at this point, but I will recommend an app that I use called Where's My Droid. You can get the paid version (I would highly recommend paying the small one time fee for this) and it does quite a lot. You can track it online from a computer, and even through text messages. You can use text message commands to take pictures from the front and rear cameras, get GPS location, lock the sim and prevent others from being used, and even change your pin through text. You set up the keywords needed so that others cannot send out a generic code to lock you out of your own device. I would highly recommend that app for your next phone. It may not prevent a theft, but at least you could get a picture of the criminal and provide that to the police as well.
Good luck on finding your phone, and I feel for you.
Click to expand...
Click to collapse
Thank you man, I will do that once hopefully I have my phone back. Does it drain a lot of battery?
Hgneto said:
Thank you man, I will do that once hopefully I have my phone back. Does it drain a lot of battery?
Click to expand...
Click to collapse
Here's a screenshot of how much it has used.
Outbreak444 said:
Here's a screenshot of how much it has used.
Click to expand...
Click to collapse
wow. Wish I wouldn't have took a lot of measures in order to save battery and making the tracking of my device harder.. never again.. :crying:
Yeah, it's unfortunate, especially for a new phone that's not cheap.
One workaround I did when I broke my phone screen out of anger right after I upgraded was open a new line on my account so I only had to pay the upgrade price for the phone again. Not sure if you have that option for your carrier or even country for that matter. But hopefully the police can help you out greatly.
I'm sorry about what happened, my s7 edge was stolen too like 2 weeks ago, I feel you bro. ****ing thieves

Forgot Pin on Mom's Phone

Hi,
So today I changed the pin for my mom's phone and the completely forgot it.
She has a lot of Photos on the phone that she wants to keep, but she has not turned on the backup to google photos option
Is there a way to unlock the phone or recover the photos ?
I have entered the wrong pin multiple times and I still cant see the forgot password option.
Pls help or else mom will kill me.
I hope there is no solution because it would be big security problem.
Your mother maybe using google photos cloud so dont be worry
This poses a security risk for those who lost their phones, so I hope there's no easy way around it.
RIP OP
I also hope there isn't a remedy. I don't mean to sound negative and not help but look at it from our side.
I once had a phone that needed a pin to unlock after being fully booted. Was able to go into recovery without it though.
But on 6t I think the pin encrypts the partition, so no way of bypassing it.
[irony] Maybe tell some intelligence agency that there is terrorist evidence on the phone, see if they have a "special key". [/irony]
elchmartin said:
I once had a phone that needed a pin to unlock after being fully booted. Was able to go into recovery without it though.
But on 6t I think the pin encrypts the partition, so no way of bypassing it.
[irony] Maybe tell some intelligence agency that there is terrorist evidence on the phone, see if they have a "special key". [/irony]
Click to expand...
Click to collapse
I agree.
Can you not plug in your USB cable and copy the contents off the phone onto your laptop?
KashMiester said:
Can you not plug in your USB cable and copy the contents off the phone onto your laptop?
Click to expand...
Click to collapse
Not without unlocking and enabling USB transfer
Just to be sure, it is the pin for the phone and not the simcard right?
superiscch said:
Just to be sure, it is the pin for the phone and not the simcard right?
Click to expand...
Click to collapse
Good point
Is it not possible to boot to recovery then factory reset it.........
xobtik said:
Hi,
So today I changed the pin for my mom's phone and the completely forgot it.
She has a lot of Photos on the phone that she wants to keep, but she has not turned on the backup to google photos option
Is there a way to unlock the phone or recover the photos ?
I have entered the wrong pin multiple times and I still cant see the forgot password option.
Pls help or else mom will kill me.
Click to expand...
Click to collapse
Get your plot ready then.
You have to format data.
Hopefully you can remember the password or pin.
There is far to many security measures in place
you could by having USB debugging on don't know if it's against rules to tell you or just have them email you don't they still email the password to email reg. on phone
There is simply NO way to access the contents without the encryption key. No app from google that claims it can, not google, not even the NSA or anyone but the key holder can. Trust me, you messed up and there is no other way but to remember what it was or completedly reset the phone. After you reset you will be asked password for the account that was last used there. not worth even trying mate.
I wouldnt normally try to help in a situation regarding security but check out this link: Bypass lock screen PIN all One Plus Devices! Might help!
Good luck and let us know how it turns out :highfive:
That worked for me! Thanks so much!
Scott said:
I wouldnt normally try to help in a situation regarding security but check out this link: Bypass lock screen PIN all One Plus Devices! Might help!
Good luck and let us know how it turns out :highfive:
Click to expand...
Click to collapse
+1 this worked for me too
elchmartin said:
[irony] Maybe tell some intelligence agency that there is terrorist evidence on the phone, see if they have a "special key". [/irony]
Click to expand...
Click to collapse
Not really for 6T. File Based Encryption that's used by OnePlus doesn't help here either. There may be a way for OnePlus 6 tho since it uses a different key to sign its boot image.
It may be possible to change current password by using Google Find My Device (https://www.google.com/android/find), but i haven't used it for a long time so i'm not sure at this point.

I need help accessing locked phone - 8 Pro

I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
Chipman417 said:
I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
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Click to collapse
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
dladz said:
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
Click to expand...
Click to collapse
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
Chipman417 said:
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
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Click to collapse
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
dladz said:
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
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Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
Chipman417 said:
Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
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Click to collapse
Tbh I wouldn't want anyone looking through my phone is like a treasure trove..
I'd bare that in mind, not everything is meant to be seen. Doesn't mean anything, it's just how we are.
OP, sorry for your loss. That's all I have to offer. RIP.
Just my condolences to you and family
I'm sorry to hear also. May God bless you and family.
Thank you everyone that offered condolences
Chipman417 said:
Thank you everyone that offered condolences
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Click to collapse
Any luck with it?
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
AlphaKoi said:
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
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Click to collapse
Yeah i was hoping to be able to do just this but since the family members are not very etch savvy, they power cycled the phone off and because of that the first unlock into the system has to be with the numeric password.
I rebuilt his laptop for him a couple months ago so i have the password to get into it. I'm hoping that he saved his email credentials in it. I know that after multiple attempts into android it allows you to change password through the email. This is the last thing i can think to do.
I reached out to OnePlus this morning and the woman who was answering my questions said she had no answers for me. she kept saying i could factory reset it through recovery mode. I already know that, i need the info on it. I'm thinking about reaching out to google also. Who knows they might help since the phone is in my name on my account.
dladz said:
Any luck with it?
Click to expand...
Click to collapse
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Chipman417 said:
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Click to expand...
Click to collapse
When your reset his email you'll be able to recieve s text message with a verification number
Google find my device . It can unlock it.
SjDU said:
Google find my device . It can unlock it.
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Click to collapse
I saw that. unfortunately i don't have his email credentials for his Find My Device.
Also the sm card was removed my his wife before she gave it back to me unfortunately.
Although it does connect to my Wifi at home... I'm almost to the point of giving up.
I don't think we will ever know why he did what he did.
Thank you to everyone that jumped on this thread. I love this community.
I kinda don't buy the OP story but here is my take:
- Doesn't need a SIM to get/use Find my device working but does require Google account access which is recoverable easily.
- It's trivially easy to recover a Google account with the phone number of the deceased unless the person specifically removed those options and used for instance an authenticator app (of if you don't have the actual SIM or access to that phone number but that would be strange).
- If you cannot recover the account that way, you can still recover it using a legal path by providing the correct inheritance documents to Google (through a lawyer if required) which should pose no issue (again this should pose no issue and while it would take time, it would work).
- Whatsapp cloud backup (on Google drive) is enabled by default and if you're after that, it's probably gonna be trivially easy to restore said backups on any new phone by using the SIM card of the deceased. Unless the person specifically disabled this to prevent this.
You can most likely recover Whatsapp messages without even unlocking the phone. This whole process is actually not hard and requires no tech help and can be done through the legal processes.
Added to all this, I checked your history and saw that you requested help before unlocking a Pixel phone that magically came into your possession before. So it seems you have a pattern of coming into possession of locked phones that makes me very suspicious of your demand.
I'll report this thread and ask a mod to review it.
Sorry. I also have doubts any time I see a story here asking for help unlocking a phone. Always sounds suspicious, and furthermore where are the mods here? Aren't there rules that state no requests for help unlocking phones??
Here is the OPs other post:
" Junior Member11 postsThanks: 2
I have a 64gb Pixel 4 XL that i want to unlock and use on T-Mobile.
The phone was never actually on a Sprint account. It was never technically paid off by a consumer. Its also never been activated on the sprint network to my understanding. (Which are all required to have sprint send an unlock code)
It was given to me by a Sprint store manager when they had to clean out end of year inventory.
I'm trying to figure out if i can unlock it somehow without having to get sprint to send the unlock code.
I don't really want to go through the hassle of explaining to them how i got a hold of it when they look at it in the system.
Any help would be greatly appreciated"
@San Diego The moderators are here and monitoring the thread since it has been created. And these are the XDA Forum Rules to cross-check.
To ask for assistance is not against the rules, and if you read back in the thread quite a few legal possibilities have been given. They obviously didn't delivered the desired result. However, as soon as the discussion or advices deviate towards the obscure side or to paid unlock services this would be removed immediately.
If you check the thread, from which you quoted, you'll see that moderators were acive in it, too.
Stay safe and stay healthy!
Regards
Oswald Boelcke
Forum Moderator

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