I believe I've bricked my Ozone. It powers on and stays at the HTC screen. I've done a factory rom update with no success. What are my options? Is there anyone on the forum that offers repair?
I'm in the same boat. Got a Verizon Ozone from a someone who decided that the phone was dead for good. It would be nice to get it up and running though as I'm kind of in need of a smartphone at the moment.
What I've heard is that all he tried to do was the official 6.5 upgrade but, in the words of Dr. House: everybody lies. The bootloader reads SPL-0.44.0000 and I've been able to flash the official 6.5 CEDAIMG.nbh from an sd card but nothing changes there either; it just sits at the first HTC screen.
Of all the options I've read about, the last is a goldcard but I have also read that the Ozone/Cedar doesn't have one yet. Is that worth looking into? Any ideas what's actually going on with the phone that makes it hang?
Hit the back button... sorry for the double post. =)
That's pretty much what happened to mine. I called HTC and sent the phone in for repair.
Keep this post updated as to how that goes. If it works out, I might give them a call too. Were you covered by any sort of warranty? Any big hurdles to jump over to get them to replace the device? Any cost to you?
Fingers crossed that it works out!
So far I believe it's covered under warranty. They called me Monday and asked for the factory sim card to repair it. I wonder if it needs the sim card in to do a factory rom install? I should hear back soon.
Hmm... That's kind of weird. I wouldn't think they would need it. =/ I just called PCD today and got the address for sending my mobile in with instructions to remove all cards. Hopefully someone else gets assigned mine. =)
My friend didn't dig up the SIM since I'm planning on using the phone between Washington and Vancouver, B.C. so, hopefully they don't ask for it in my case!
Thanks for the update!
Don't ship UPS. I did, and they charged me $16 - said it was because of their address.
Well, I'm off to the Post Office to send this thing to NY. Hopefully the turnaround time is reasonable and if they can't/won't actually fix it, I can get it back in case xda discovers anything out about this problem.
Let me know if you hear anything else about you phone.
I got mine back today. According to the paper work they had to replace the phones main board. This thing is bone stock. It's carrier locked too, I don't know how to unlock it. I can't program it because it wants me to press the send key to activate which dials *228. But I need to dial *22890. Dunno how to do this when it won't let me dial anything.
Time to try to do a non factory rom and brick it again!
I think it took about 3 weeks. Did you send yours with the sim card just in case they need it?
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
I did. No luck.
I can deal with 3 weeks if need be... glad to hear your phone is back though! Are you on Verizon? I assume so if you're dealing with an Ozone but can never be too sure. =) What do you mean by "carrier locked"? Are you refering to the SIM slot? The stock Ozone comes locked to their Vodaphone SIM and you have to call Verizon or pay for an unlock code. If they changed the mainboard then it's probably like a brand new phone. HTC Snap on VZW Sim Unlock
I actually don't have a SIM attached to my account right now since I moved back to my old phone and the card is boxed up somewhere... =/ If they ask for it, I'll just be telling them that I don't have plans to be using it and will SIM unlock the phone when I go to the Phillipines. My phone just hit NY so, I'll let you know what happens to me!
Rhodium500 said:
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
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Click to collapse
Totally didn't catch this question up above! Yeah, I did also... using both the USB and SD card methods. The bootloader looked like it worked just fine but when the phone would go to boot for the first time, it would freeze at the first HTC screen. I mentioned this in another thread but the Sprint Snap apparently had an issue with similar symptoms which resulted in a hotfix from HTC..
I unpacked it and it looks like just a PRL. If only there was a hotfix like this for the Ozone; would have saved me a bit of time.
I have just received a Nexus 4 off ebay today. Said it was a month old, unlocked etc.
I got it for the Mrs. She powered it up, and inserted her O2 sim and it said "no service".
We haven't done a thing to the phone but turn it on. Is there a reason for this?
I've attached the software details.
X82X said:
I have just received a Nexus 4 off ebay today. Said it was a month old, unlocked etc.
I got it for the Mrs. She powered it up, and inserted her O2 sim and it said "no service".
We haven't done a thing to the phone but turn it on. Is there a reason for this?
I've attached the software details.
Click to expand...
Click to collapse
Have you tried to set the Settings->Wireless&Networks->Mobile Networks->Network operators on "Choose automatically"?
It may have been set to another carrier by the previous owner.
Clicking set automatically doesn't seem to do anything. And when she clicks mobile networks, which usually shows a list, nothing happens.
X82X said:
Clicking set automatically doesn't seem to do anything. And when she clicks mobile networks, which usually shows a list, nothing happens.
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Have you tried adding your APN manually
http://service.o2.co.uk/IQ/SRVS/CGI...ion,question=ref(User):str(Mobile),CASE=19044
http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network
Take the sim out and make sure its in properly, then re insert and reboot, and try again to find network, try choosing o2.
I had this problem and it just seemed to fix itself while doing the above
Wait is the IMEI present in settings?(don't post a photo)
Sent from my Nexus 4 using xda app-developers app
It does come up with a IMEI when I go into settings. As you can see from the attached, there is no signal at all. I've tried mine and her sim. This phone looks brand new, the guy said he used it for a month, it's running 4.3. Everything works but this.
X82X said:
It does come up with a IMEI when I go into settings. As you can see from the attached, there is no signal at all. I've tried mine and her sim. This phone looks brand new, the guy said he used it for a month, it's running 4.3. Everything works but this.
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Did you update the APN or are you just going to keep telling us that the guy used it for a month and that it looks brand new?
Whats the point of even putting in an APN when I have NO signal and it can't even scan for networks.
Secondly, I think it's faulty. I noticed the sim tray isn't sitting flush, with or without a sim card inside. And more worryingly, I just tried the to add an APN, it didn't even save, and there is this rippling effect on the screen if I press the back of the phone, or front. It's in the exact same spot. Even holding the phone in the hand and gripping causes the effect, It's like an invisible stick is poking at the screen, distorting it. Hard to explain.
Maybe all this is irrelevant, but I'm suspicious.
Have you tried performing a hard reset? It could possibly be blacklisted, amongst other things.
Sent from my Nexus 4 using Tapatalk 4
Looks like the IMEI is blocked. This can mean the phone is reported stolen and therefore the IMEI is blocked.
Send from my Nexus 4
Really? It's there a way I can check without first accusing this person?
Sent from my HTC One
X82X said:
Really? It's there a way I can check without first accusing this person?
Sent from my HTC One
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one way, but i dont know if this will help you http://www.t-mobile.com/VERIFYIMEI.ASPX
heres another way https://prod.eie.net.au/portal/template/MYMIMEIInquiry.vm
Thanks for that. Both tests included a seperate paid one, show no problems, no blocked IMEI.
The only road I can think of to go down now is the whole unlocking bootloader, flashing other modems/roms etc.
X82X said:
Thanks for that. Both tests included a seperate paid one, show no problems, no blocked IMEI.
The only road I can think of to go down now is the whole unlocking bootloader, flashing other modems/roms etc.
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is that micro sim working in another phone? if your sim card works in anotger phone, then the n4 itself is the issue. my first n4 i returned within a day, it wasnt reading any sim cards at all.
Both sims work fine in other phones. I'm so annoyed by this, it's near mint condition. This guy had to know it was faulty surly.
Sent from my HTC One
X82X said:
Both sims work fine in other phones. I'm so annoyed by this, it's near mint condition. This guy had to know it was faulty surly.
Sent from my HTC One
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it could be the phone itself then. the n4 has a known issue with faulty sim readers. btw, was your sim cut down to a micro size or is it an actual micro sim?
btw, this simms works fine too
It's a proper micro sim. I just want to be sure that it's nothing my end before I start moaning and getting refunds. But at the moment I think there is no other option. Would trying to flash another radio make a difference? Or is it futile?
X82X said:
It's a proper micro sim. I just want to be sure that it's nothing my end before I start moaning and getting refunds. But at the moment I think there is no other option. Would trying to flash another radio make a difference? Or is it futile?
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the radios might play a role for a little better or worse reception, but one wont not give you a connection and another will is highly improbable.
It's imei related. Since you stated it's present & not erased, that means it can't register with the network due to a possible blacklist.
Also micro Sims and normal Sims that are cut will both function in the nexus(I've tried both).
Sent from my Nexus 4 using xda app-developers app
I’m not sure if anyone will be able to help but I thought I’d ask. I had my phone replaced under warranty for the volume buttons sticking in and not being able to click them any more. Got the new device in and it wouldn’t activate. It registers the SIM card and goes to no service. I called Verizon and tried to get them to help me activate it and spent 2 hours on the phone with them and tried EVERYTHING they could think of. Entering IMEI numbers, SIM numbers, factory reset, and a new sim card.
In the end they told me that when I turn the phone on the IMEI number they entered changes to a different one from what the phone reports and is failing activation. They had me try a new sim card to make sure the sim wasn’t broken and that still didn’t work. Called Motorola spent a while on the phone with them trying the same things and they agreed it was a rare case and that I would need a second replacement phone.
I received the new (third) phone yesterday and it is having the same problem as the second phone. Won’t activate and when its powered on the IMEI number on the Verizon side is reports something different then what any of the other phones are showing. (so now between the 2 phones I have 4 different IMEIs reported (the assigned 2 the phone shows me and the 2 made up ones that the network switches to when I turn on the phone)
Now Motorola is suggesting another replacement and Verizon has stopped helping me and on my last call they transferred me to the Motorola support number. Has anyone seen anything like this?
Is there anything I can say to help try and get this resolved other than waiting for a fourth phone that may or may not work?
I recently bought a used G2 (Verizon model) from a highly rated eBay seller. It arrived today and I began the process of transferring my number and activating my Page Plus sim card I would use in it. I popped it in and the phone simply won't recognize it. It keeps telling me there isn't one or that it isn't inserted correctly.
I was worried the SIM card was bad so I popped it into my husband's G2 and it worked fine. I did a hard reset/factory data reset with no luck. Tried leaving the phone off for a few minutes, reinserting SIM, then powering back on... Nothing is working. I have come to terms that this means the phone simply needs to be sent back, but thought I'd post here to see if anyone has had this type of problem? I don't know if any other info would be helpful so simply ask for it and I'll post it in an edit. Thanks everyone!
Oh and it is stock / no root / Android 4.4.2 as well
Luna_Sky said:
I recently bought a used G2 (Verizon model) from a highly rated eBay seller. It arrived today and I began the process of transferring my number and activating my Page Plus sim card I would use in it. I popped it in and the phone simply won't recognize it. It keeps telling me there isn't one or that it isn't inserted correctly.
I was worried the SIM card was bad so I popped it into my husband's G2 and it worked fine. I did a hard reset/factory data reset with no luck. Tried leaving the phone off for a few minutes, reinserting SIM, then powering back on... Nothing is working. I have come to terms that this means the phone simply needs to be sent back, but thought I'd post here to see if anyone has had this type of problem? I don't know if any other info would be helpful so simply ask for it and I'll post it in an edit. Thanks everyone!
Oh and it is stock / no root / Android 4.4.2 as well
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it seems like yes, the sim card slot might be damaged. or could it be that your phone isnt a vs980? a refurbished phone maybe another carrier. like d800.. i see lots of d802 that end up beign a d800 motherboard..
read this thread and see if some had the same issues as you do..
http://forum.xda-developers.com/lg-g2/general/warning-to-people-bought-phones-ebay-t2991195
Good morning, my phone card suddenly stopped working on the network a few months ago. I believe I may have disabled some things here and there the night prior, I can't remember. I was moving from Germany to the U.S. the next day, so I had alot on my mind. This is the European variant (SM-G935F). I have tried 3 different SIM cards, one from German T-Mobile and two from Verizon in the U.S. to no avail. I have posted screenshots showing what it says I have for signal. Every once in a while it pops up with a message saying SIM card refreshing or something like that. I have tried putting a piece of paper by the SIM card because possibly the contacts were lose and I also factory reset my phone but nothing works. To send it back to Germany to have them fix it is very expensive and also I don't want to try and interpret everything. I have done that for the last 3 years and would probably end up signing a lease for a car with my limited German language skills. Any thoughts? The phone is perfect other than this issue and I am about to put it on Ebay if I can't get it squared away.
Thanks in advance for any thoughts!
Yandawg
did you try to root it and put the bootloader and firmware of t mobile or verizon?
I haven't tried that because I wanted to keep it unroofed if I needed to sell it on eBay. I might try that as a last step before I sell it though
try to flash your phone with smartswitch or odin with original rom if you are skilled, reset seems cannot recover all your settings.