Database Users

Sprint Hero Troubleshooting

OK, I'm at work and as I'm the Android expert, I pretty much deal with Heros and Moments all day. 7 days a week. So I've compiled a short list of problems that I was wondering if you guys might be able to help me out with. I kinda feel bad constantly having to hard reset my customers Heros, even though everything is backed up to google. So, since you guys have delved into the OS and programming, perhaps you have some fixes aside from hard reset (And that won't void the warranty, preferably) for these problems.
1. Picture mail. Customer just gets a download button. When they touch it, either they get downloading........ or download unsuccessful. After suspending/restoring account, deprogramminga nd reprogramming the phone, and switching the phone off the account and back on, I can get about 50% of their picmail to go through, still have to hard reset. Any thoughts on causes of this? Or a fix?
2. Youtube. Using either the browser or the youtube application, the video will not play. Will occasionally play after 4 or 5 tries, but with no consistency. Doesn't seem to happen on every phone. Hard reset does not fix this. It's listed in our known issues, with no fix. I would appreciate any of your advice. I already give my customer the workaround to use a diff browser and d/l in mp4 format, i'd like to know if I can be more help.
3. When attempting to sign into google or access Market, error "A reliable data connection could not be established. Your SIM card may not be provisioned for data. This may be a temporary problem." Etc. Once again, I do all troubleshooting on our side, customer can browse internet and use data based apps, just not contact googles servers. Any thoughts on this would be greatly appreciated.
That is pretty much it. The only problem I actually cannot fix is the Youtube, other than that a hard reset will take care of it but your average sprint customer has never done a backup and has forgotten the gmail they created when they activated the phone. Thanks in advance for help and if anyone needs any help on my side or info hit me up.

Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.

gbhil said:
Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.
Click to expand...
Click to collapse
+1 what he said

Both posts don't actually address his questions, rather your gripes with Sprint and or HTC. Please stay on topic and help if you can.

Gee, that was entirely unhelpful. I am actually trying to help people. I come in on all my off days because no one else here is as comfortable with Android as I am. I am also the top Aircard guy because while most of these guys can fix your Blackberry, they don't know jack about Windows or Mac. So I spend the daylight hours every day trying to help people. I figured since you guys have gotten further into the OS than I ahve you might be able to offer some assistance to your fellow Hero users. Instead, I get an extremely rude message essentially spitting in my face and telling me to piss off because of the company I work for. I honestly had much higher expectations. I've been reading these forums for months and have come to have a high degree of respect for all of you, which is why I decided to start posting. That's really dissapointing. And, for the record, Sprint doesn't write Operating Systems. They just tell the manufacturer what they want (Sprint Nav, Nascar, etc.) and what they wont allow (phone as modem, bluetooth file transfer) and then get the updates whenever they make one. You guys are eagerly awaiting a Sprint 2.1? So is Sprint. I promise you.
And by the way, I realize I'm apparently a horrible person for working to feed my family and all, but I'm an Industrial Electrician, Journeyman. Also A control specialist, fiber optic terminator, and IT tech. The economy crashed, I got laid off from the electrical union cause we had no work, sat on the books for 6 months, and when the union couldnt find me work I came here. Sprint was impressed with my technical abilities (and the fact that someone with my experience/education would be willing to do tech support) and gave me a job. Don't think I'm some evil corporate asshole whos trying to get over on you, cause I'm not. If you don't want to offer your assistance that I think I very respectfully asked for, ok. You aren't hurting me, my Hero works just fine. You're just hurting every other Hero user that calls in needing help.

Oh, and since I can't play with my phone at work (new policy, it bloody sucks, I used to sit here and flash roms and stuff all day from this site) I am just reading the forums and trying to help out. This thread is aptly named for it, so if anyone needs any tech help (as far as not getting sms, mms, calls not coming through, internet down, etc) hit me up in here I'm already giving out tech advice in the picture mail thread. Lol.

How about the texts out of order problem?
I've noticed on mine, it's only when I get texts from other sprint users and it's not every time. Like just now, I sent a text to a friend with sprint, my phone says I sent it at 5:40pm, she replied 2 minutes later, but the time stamp on her text says 5:39pm. I have yet to have this issue with people on other carriers, only people that also use sprint.

Yeah, thats a weird issue. Mine does the same thing. I havent found a fix yet. When using the normal messaging app this causes new txt messages to go to the top of the thread, which is a pain in the ass if you have several hundred txts. Using Handcent keeps that from happening, but the time still comes in wrong. I'm gonna check this out today and see if I can dig something up.

TaurusBullba said:
Both posts don't actually address his questions, rather your gripes with Sprint and or HTC. Please stay on topic and help if you can.
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Click to collapse
Not true. His questions were answered in the first sentence of my original reply.
All these issues are a direct result of the process that was used to force Android to work with hardware and a system it was not designed for. They are all fixed in later versions of the operating system.
To the OP - I don't hold you responsible for anything Sprint does. But since you identified yourself as someone who does tech support for them, I simply told you the same thing I tell any Sprint employee. Fix your **** and soon. Pass that along please.
Too bad Sprint network and software engineers don't care about the issues enough to seek feedback like you have done. If they did, I would have told them the same thing.

sirstanley said:
1. Picture mail. Customer just gets a download button. When they touch it, either they get downloading........ or download unsuccessful. After suspending/restoring account, deprogramminga nd reprogramming the phone, and switching the phone off the account and back on, I can get about 50% of their picmail to go through, still have to hard reset. Any thoughts on causes of this? Or a fix?
Click to expand...
Click to collapse
Is the customer using the stock messaging app or Handcent? I notice that if I click the "download" button on the pop-up notification then I never get the picture mail. Close the pop-up notification and open the SMS app of your choice (stock, handcent or other) and the picture mail should be there.
I would think that a hard reset fixes it because it uninstalls the custom messaging app that the customer has installed that is hijacking the download.
sirstanley said:
2. Youtube. Using either the browser or the youtube application, the video will not play. Will occasionally play after 4 or 5 tries, but with no consistency. Doesn't seem to happen on every phone. Hard reset does not fix this. It's listed in our known issues, with no fix. I would appreciate any of your advice. I already give my customer the workaround to use a diff browser and d/l in mp4 format, i'd like to know if I can be more help.
Click to expand...
Click to collapse
I've noticed that many movies don't play on the browser because Youtube tries to launch "Youtube Mobile" and it blocks a lot of videos that would otherwise play in the Youtube app.
It may be an issue with the data connection. Does your store have a WiFi hotspot? If so, try disabling the Sprint Data connection and enable (and associate) the WiFi... then see if it views ok. If so, you may need to reprovision the Vision account or reset the Vision credentials.
sirstanley said:
3. When attempting to sign into google or access Market, error "A reliable data connection could not be established. Your SIM card may not be provisioned for data. This may be a temporary problem." Etc. Once again, I do all troubleshooting on our side, customer can browse internet and use data based apps, just not contact googles servers. Any thoughts on this would be greatly appreciated.
Click to expand...
Click to collapse
I suspect the customer has loaded a custom ROM and is not telling you... but before they came into the store, they restored from nand. There is a known issue with some custom ROMs that will put bad data in your Google account (held on Google's servers). Try creating a new gmail account, do a hard reset, configure the new gmail account as the phone's primary Google account, and see if the market runs. If so... explain to the customer that they have (i believe permanently) screwed up their Google account and they should create a new one. They can still use their old gmail account for mail as a secondary account but as far as Market and all the other Google apps on the phone, they should use the new one. Also advise them to check with the ROM manufacturer before they load custom ROMs.
For example, MoDaCo doesn't have this problem but some of the earlier (and possibly the current) Fresh ROMs caused this problem.

gbhil said:
Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.
Click to expand...
Click to collapse
Is there really such a serious exploit? Maybe its time Engadget and the other big guys in the tech press know about it and its specifics. Could be one hell of a bargaining chip to force an early release of 2.1

I suspect the customer has loaded a custom ROM and is not telling you... but before they came into the store, they restored from nand. There is a known issue with some custom ROMs that will put bad data in your Google account (held on Google's servers). Try creating a new gmail account, do a hard reset, configure the new gmail account as the phone's primary Google account, and see if the market runs. If so... explain to the customer that they have (i believe permanently) screwed up their Google account and they should create a new one. They can still use their old gmail account for mail as a secondary account but as far as Market and all the other Google apps on the phone, they should use the new one. Also advise them to check with the ROM manufacturer before they load custom ROMs.
For example, MoDaCo doesn't have this problem but some of the earlier (and possibly the current) Fresh ROMs caused this problem.[/QUOTE]
This doesn't seem to be totally accurate since in my case I've been using Fresh roms since the first release and have never had any market related issues. To me this would imply there's a bit more going with that. Just thought that this should be noted.

HERNANDEZ4LIFE said:
Again, not trying to be a jerk, but this doesn't seem to be totally accurate since in my case I've been using Fresh roms since the first release and have never had any market related issues. To me this would imply there's a bit more going with that. Just thought that this should be noted.
Click to expand...
Click to collapse
Again??? this is your first post in this thread... and if you have to start out by saying that you're not trying to be a jerk, then you probably are. It's kinda like saying "all due respect" when you have no intention of showing respect.
If you search this forum you'll find the evidence to my statements. I've been using MoDaCo's ROM and have seen numerous people that switched from Fresh and can't get the the market to work. I'm not any way devaluing the Fresh ROM or their work. I'm simply saying that there was a setting in a file (I can't remember what file exactly - you'd have to search that answer out yourself) that messed up the market for a bunch of people. This may have been an isolated issue to one version of Fresh (hence when I said "some"). If you weren't affected then you're a lucky one, but that doesn't mean that other people aren't affected. Also, my thread was informational to show that this guy's customers may have loaded a custom ROM... The ROM could have been from Fresh or anybody else (or even customized by his customers themselves).

jmanley69 said:
Is the customer using the stock messaging app or Handcent? I notice that if I click the "download" button on the pop-up notification then I never get the picture mail. Close the pop-up notification and open the SMS app of your choice (stock, handcent or other) and the picture mail should be there.
I would think that a hard reset fixes it because it uninstalls the custom messaging app that the customer has installed that is hijacking the download.
Click to expand...
Click to collapse
I have had this issue with two Heros with and without third party msg apps. Also the first thing I do in setting up my msg apps is to disable the popup notificacion (just bugs me) and I have had the same thing happen. In fact I've had my msg app (whether it be stock, CHOMP, or Handcent) open and waiting for test mms msgs I sent to myself and still experienced the same problem. Again, just thought it should be noted.

jmanley69 said:
Again??? this is your first post in this thread... and if you have to start out by saying that you're not trying to be a jerk, then you probably are. It's kinda like saying "all due respect" when you have no intention of showing respect.
If you search this forum you'll find the evidence to my statements. I've been using MoDaCo's ROM and have seen numerous people that switched from Fresh and can't get the the market to work. I'm not any way devaluing the Fresh ROM or their work. I'm simply saying that there was a setting in a file (I can't remember what file exactly - you'd have to search that answer out yourself) that messed up the market for a bunch of people. This may have been an isolated issue to one version of Fresh (hence when I said "some"). If you weren't affected then you're a lucky one, but that doesn't mean that other people aren't affected. Also, my thread was informational to show that this guy's customers may have loaded a custom ROM... The ROM could have been from Fresh or anybody else (or even customized by his customers themselves).
Click to expand...
Click to collapse
Lol. Thought I edited the post. To early in the morning I guess. My point was simply that what you stated isnt necessarily true in all cases, specifically mine. And so to me this would be evidence the rom is not the issue and that there may be more to it. Thats all I was saying. Didnt mean to offend.

The only time i have heard that a Fresh ROM messed up the market was Fresh 2.1. Its just an AOSP rom and it was known for messing up the market but a fix was posted.

I just lost a lot of respect for you gbhil. What are you going to do next? Threaten the class president to try and get Obama to sign a bill?

LOL. Yeah, I'm really just gonna call up the CEO and the development department...everyone in tech support has their number....

Oh, and in response to the latest posts.....Aside from the youtube issue, a hard reset takes care of all the issue I listed. I thought I mentioned that. So that rules out the phone being permanently screwed up by bad roms. Plus, I assure you, the people that call in with these issues don't even know how to get into the phones settings, and it takes them about 10 minutes to type their google username and password. And the "cannot establish a reliable data connection" issue with google and android market isnt just the market. It happens when they try to sign into Google, sometimes when they just bought the phone and are doing it during the activation process. It also happens on the Samsung moment, so I think its safe to say it isn't a rom flashing issue. And the picmail happened on my hero before I even rooted it, and occurs on the stock app and handcent. When they call in with it happenning on stock messaging app, I have them download handcent as part of troubleshooting. As I said, after all troubleshooting is done, they maybe get half their MMS.

sirstanley said:
sometimes when they just bought the phone and are doing it during the activation process.
Click to expand...
Click to collapse
Do you actually work for Sprint? or are you reselling their services?
Sprint recommends that you do not even TRY to use data until 4 hours after activating the phone. It takes some time for the account to properly provision through all their systems and if you attempt to use data before the account has provisioned completely then it screws up the vision profile to the point where you MUST call Sprint and have them fix it (i.e. nothing you can do to fix it).
I ask if you work for Sprint because if you do, you'd know that and wouldn't have people trying to connect to Google right away.
Now, I know that people are going to say that this is part of the setup process for the Hero (enter your account information), and that they did it out of the box with no problem, and the Sprint reps set the phone up for them in the store, and Best Buy will set the phone up for you and they don't have problems, and a whole bunch of "it didn't cause problems for me"... but that doesn't change the fact that Sprint says quite clearly "do not try to use the vision data until 4 hours after activating the account".
So... if you're having data problems, and you don't want to use my suggestion from before to reset the Vision Profile, then call Sprint and have them do their magic little fix.

Gmail Update

First I'd like to let everyone know that for Froyo a gmail update is in the market. For those that have installed it does your reply button stick to the top as you scroll down through a msg? mine doesn't.

There is a reply bottom stuck at the very top. Does it follow you as you scroll down? No.
What I want to know is does this fix the syncing issue in secondary accounts?
Sent from my PC36100 using XDA App

The reason I think it should is this quote from the gmail blog
"As you scroll through a conversation, your most important message actions will now stick to the top of the screen, one click away, no matter how long the email is."
weird huh.

dmystic1 said:
What I want to know is does this fix the syncing issue in secondary accounts?
Click to expand...
Click to collapse
It does not fix the syncing issues.

My 'reply toolbar' does NOT follow down the screen as I scroll. The unofficial version that I used to have did this. I'm not a happy camper.

Mine doesn't follow down the screen either.

I think those of us who had the unofficial version might be the ones now having problems :-\ Mine has force closed thrice already

I uninstalled the unofficial version before I installed the market one, not sure if that makes a difference. Floating bar is definitely not floating though.

you were smarter then me It keeps force closing on me now. I uninstalled the new update then power cycled and reinstalled. we'll see if that works.

Well, don't know about your force closes... but it looks like the floating bar not floating is a known issue with google. So it has nothing to do with us having the unofficial version. Whew.
"Update 9/21/10 12:13pm Pacific time: There is a known issue with important actions not sticking to the top of the screen on HTC phones running Anrdoid 2.2, like the EVO 4G and
the Droid Incredible. We are working to address this."

hopefully the update that fixes the floating issue fixes the rest of me although it hasn't FCed on me since i rejiggered the whole thing. can you post a link to where you found that?

Sure thing
http://googlemobile.blogspot.com/
Read the bottom of the newest post.

Thanks! hope google and htc jump on it.

update: different version.

Noticed changes in DL30

I don’t see a thread like this so I would like to start one
I have noticed a ton of changes in the stock DL30 build and there are still some i probably haven’t ran into yet. I think it would be fun to see what changes people have noticed. . I know a lot of these are in the original leak thread but that thread is too saturated with questions and issues people are having.
I would kind of like to keep it clean so I would like to see lists of changes only and not a ton of questions.
I will start off with a few things I have noticed so far. I have left out some of the obvious things that comes with froyo but feel free to add them if you wish
-Facebook syncs contacts automatically. No need to get friends and then check the ones you want from Facebook
-You can now manually join contacts. Maybe you could do this before?
-You can now use custom ringtones for contacts that aren’t local on the phone
-You can use media files for ringtones
-Can now use multiple exchange accounts
-Can now use out of office for exchange accounts
-Can use pin unlock even though it doesn’t work because it says you need a symbol
-New theme which I actually like.
-Has new e-mail and text counts on the Touch wiz icons
-Can use media or voice tones for alarm
-The sliding thingy when you are typing, makes it much easier to correct spelling mistakes
-Can change fonts
-Media hub added
-Includes Samsung keyboard which I prefer over the others now
-Dock now works!

Only thing I don't like is that you have to enable background data in order to do anything related to data. Never had to do that before.

Anyone got yahoo email setup on the new DL30? I tried to read email (HTML based) from like amazon and other spam I usually get and now it say message too long, cant not display.
Anyone getting that too?

Font changer
No google maps originally
Sent from my SCH-I500 using XDA App

Pinch to view home screens.
Email count on the home screen is awesome....
jv

Few things I noticed so far:
For exchange accounts it lets you choose seperate peak and off peak sync times which is cool.
The notifications has an auto-rotation on/off button along with your wifi, bt etc. But it doesn't really work with your homescreens unless you install laungher pro or something.
Signal strength has definitely increased.
Also, after I got DL30, I was asked to update camera firmware, and that added a couple of minor changes to camera.

Also forgot to mention that while in Car or Desk cradle the home screen now is landscape. Also when you get calls when on either the call screen is landscape!!! can you say "Awesome"!!!!
jv

And I am sure everyone is dying to know this, they replaced blockbuster with media hub.

Couple of things, keep in mind I was rooted running a custom ROM previously and now have LP running:
1. I like the changes to gmail (I was used to 2.2 gmail from my droid, took me a sec to figure where the send button moved to)
2. For whatever reason, after flashing and restoring apps with Titanium, I was debinged, however, that applies to voice search and all functions of the car dock aside from basic search. Hence, none of those functions work (voice search, navigation, maps. Not a deal breaker..just an observation.
3. The battery icon seems likes it's not even tied to the actual charge amount. Again..no big deal, I use simi clock and I check my battery there.
4. Gallery renders FAST..
5. Market still on old version...hasn't updated yet.
Haven't had a chance to really check any flash websites but will get around to it.

Issue with back button from contacts
Has anyone else had the back button stop working when in contacts?
It worked fine when I first got done with the update, then sometime after sync of facebook it stopped working. Not sure if that was the cause but something made it stop.

Be sure to open up the camera app. New firmware there.

I also noticed some of the bloat apps I had to remove when I first got my phone are gone. CityID immediately comes to mind (which I thought was the worst thing ever!), but I also noticed the Kindle app is missing and someone already mentioned Blockbuster. I thought they were more, but my memory is escaping me now.
The stock music player is also different, but this is my first Android device and thus first experience with 2.2, so this might just be a froyo thing. When I'm playing music and turn the screen off, when I turn it back on to the lock screen, there's a piece of CD hanging from the top of the screen. This can be pulled down to control the music. I never noticed this before, but I also may have never used the music player with the puzzle lock screen. Anyway, it's a cool feature that I dig. If I change to the AOSP lock screen (which I like way more than the puzzle lock), will this feature still be present?

I found a workaround for the Exchange pin issue.
If you setup a PIN before you setup your Exchange account from settings-> location & security-> screen unlock, it will work. You'll still see the message about device security needing to be setup at first but it will start syncing and not ask again.
Hope this helps!
Sent from my SCH-I500 using XDA App

wideopn11 said:
Has anyone else had the back button stop working when in contacts?
It worked fine when I first got done with the update, then sometime after sync of facebook it stopped working. Not sure if that was the cause but something made it stop.
Click to expand...
Click to collapse
same here!

flushd said:
I found a workaround for the Exchange pin issue.
If you setup a PIN before you setup your Exchange account from settings-> location & security-> screen unlock, it will work. You'll still see the message about device security needing to be setup at first but it will start syncing and not ask again.
Hope this helps!
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Thank you, thank you, and thank you!
This was the main thing that bugged me on this rom and i was able to get around it. If you have the security policies already pushed you can go into Device administrator and remove the one for your exchange account, then go change your PIN, after a while your e-mail account will tell you that you need to enable the security policy again.
Thanks again!

CDODGE said:
Thank you, thank you, and thank you!
This was the main thing that bugged me on this rom and i was able to get around it. If you have the security policies already pushed you can go into Device administrator and remove the one for your exchange account, then go change your PIN, after a while your e-mail account will tell you that you need to enable the security policy again.
Thanks again!
Click to expand...
Click to collapse
Glad this worked for you. As an Exchange Administrator and user, this is one of the best features of Froyo!!! No more full keyboard to enter PIN.

shdowman said:
Couple of things, keep in mind I was rooted running a custom ROM previously and now have LP running:
1. I like the changes to gmail (I was used to 2.2 gmail from my droid, took me a sec to figure where the send button moved to)
2. For whatever reason, after flashing and restoring apps with Titanium, I was debinged, however, that applies to voice search and all functions of the car dock aside from basic search. Hence, none of those functions work (voice search, navigation, maps. Not a deal breaker..just an observation.
3. The battery icon seems likes it's not even tied to the actual charge amount. Again..no big deal, I use simi clock and I check my battery there.
4. Gallery renders FAST..
5. Market still on old version...hasn't updated yet.
Haven't had a chance to really check any flash websites but will get around to it.
Click to expand...
Click to collapse
3. Yeah I noticed that also. It was showing all blue but when I go into settings it shows battery at 80%. Oh well.
5. Must have just updated Market because I went in a few minutes ago and it's showing the newest one.
Love this new update.
jv

How can you tell if its the new market? What changed? Also, tried some web sites for flash but doesnt want to play. I'll have to try with a different browser.

beeblebrux said:
I also noticed some of the bloat apps I had to remove when I first got my phone are gone. CityID immediately comes to mind (which I thought was the worst thing ever!), but I also noticed the Kindle app is missing and someone already mentioned Blockbuster. I thought they were more, but my memory is escaping me now.
Click to expand...
Click to collapse
Yup, CityID, Blockbuster, Kindle, the demos for Need for Speed and Tetris and a few others.
I'm wondering if this was an early version of 2.2, before they had a chance to add all that crap in. Would be nice if Verizon listened to their customers and actually choose to leave that stuff out in 2.2.

you have to go to the market and download adobe flash player 10.1
i have noticed SIGNIFICANT battery/signal strength increase.. I was barely able to get 16 hours out of my battery before and now mines been on for 14 hours and its still at 60 percent.. my time without a signal was at like 30% on DL09 or DJ05 and now its at 4% without a signal. much more memory available.. could be because im using super clean tho..

[Fix] Voicemail Notification (CDMA)

Just thought I'd throw this out there for anyone who's not getting notifications for their carrier voicemail. This fix worked for me and was a little hard to find. It should work for all CDMA phones (the string is not present, nor is a similar string on my T-Mobile SGS3). I take no credit for the actual fix. Requires root (does that even need to be said?).
Possible fix:
There could be a string missing in a settings file, /data/data/com.android.phone/shared_prefs/com.android.phone_preferences.xml
<string name="vm_number_key_cdma">##########</string>
Click to expand...
Click to collapse
Where ########## is your 10 digit phone number.
If you just edit that file (make a back up if you want to be safe) and add the line above somewhere between the <map> </map> XML tags, replacing the ########## with your phone number (no dashes or parentheses), then reboot, you should be getting notifications again.
Check out the source for more info.
Source:Phandroid

The file doesn't appear for me even if I leave a voicemail
Sent from my Galaxy Nexus using Tapatalk 2

Scratch that. I find the file but a reboot doesn't get the voice mail icon to come back. If I go into the file again it says there is a voice but no notification pops up.
Sent from my Galaxy Nexus using Tapatalk 2

Has anyone figured out this issue yet? I tried the suggested fix above but it doesn't work for me either. I'm running 4.2.2 Carbon ROM on a Samsung Fascinate and do not get any notifications when I have voicemails. I've searched around this forum and google as well and there isn't too much information on this issue. Some say it's a known issue in all recent 4.2.2 ROMs, some say it's in all AOSP-based ROMs, etc... Anyone out there know of a fix?

sp1k3s said:
Has anyone figured out this issue yet? I tried the suggested fix above but it doesn't work for me either. I'm running 4.2.2 Carbon ROM on a Samsung Fascinate and do not get any notifications when I have voicemails. I've searched around this forum and google as well and there isn't too much information on this issue. Some say it's a known issue in all recent 4.2.2 ROMs, some say it's in all AOSP-based ROMs, etc... Anyone out there know of a fix?
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I have had the issue for as long as I can remember it seems, no matter the rom. Its to the point I expect it and/or just have learned to accept it. I don't get that many lately for it to be a huge huge deal besides the whole job hunting process lol Tried prolly most things things have popped up over time but no solid fixes. With messing around I can get it to pop up a few times and it is always delayed or random when it does and it will also stick in the status bar for a bit even after clearing any unread till it randomly goes away or I clear the responsible/corresponding system apk's data. and that be the most I ever see of it, a downfall i guess & either you deal with it or your don't I suppose. Your not alone brotha lol

Voicemail fixed in Gee-Wiz rom
LasVegasRomeo said:
I have had the issue for as long as I can remember it seems, no matter the rom. Its to the point I expect it and/or just have learned to accept it. I don't get that many lately for it to be a huge huge deal besides the whole job hunting process lol Tried prolly most things things have popped up over time but no solid fixes. With messing around I can get it to pop up a few times and it is always delayed or random when it does and it will also stick in the status bar for a bit even after clearing any unread till it randomly goes away or I clear the responsible/corresponding system apk's data. and that be the most I ever see of it, a downfall i guess & either you deal with it or your don't I suppose. Your not alone brotha lol
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Voicemail indicator worked in 4.1.x, but broke in 4.2.x. there is only one ROM - GEE-WIZ, where the dev actually figured out what was wrong and fixed it. It is now my daily driver, although I miss some of the AOKP features. None of the other developers have picked up the fix and implemented it in their ROMs. The voice mail indicator problem has to do with the code looking for a SIM card and not finding it. Eveyone else seems content with using google voice as a work around, I don't find that a good solution, except when I want a few laughs from bad transcriptions.

I just wanted to say that this actually sort of got notifications working for me again. I'm using a Droid Incredible 2 running PAC 4.2.2, and ever since upgrading to it, I would not receive voicemail notifications.
I made the appropriate change to the file, rebooted, left a voicemail in my box, rebooted again, and I had a notification saying that there was a message waiting!
The reason I say "sort of working" is because I didn't receive the notification while waiting directly after leaving the message. Normally, I'll receive a new voicemail notification within a minute of one being left. But, I suppose this is better than nothing.
If any new developments or fixes are found, please update this thread!

Its still broke. Voicemail notification has always come up after a reboot but that is of no use. This is not an improvement.

Always on Display & Whatsapp

I just read that the always on display so far shows only text, Email and missed calls. I'm owning a moto x and the active display is one of my favorite features. Especially that it shows me a preview of the message and the sender. So I know whether it's worth to open the app or just dismiss it. For those who already got the phone, how do you deal with that? Any 3rd party apps that supports the always on display and whatsapp.

Hey,
Unfortunately, it is not like the active display, it only shows missed calls or messages no 3partyapps if need one like the moto active display u can download the app " Ac display its almost the same like the moto one here a link: https://play.google.com/store/apps/details?id=com.achep.acdisplay
And a screen from the always on options and possibilities
http://imgur.com/a/uzUfR
But in my opinion its a nice feature so u got always in time
Greetings Paddy-

Thanks Paddy,
I played a little bit with acdisplay the last days. Do you know how I can make as a always on display? It only pops up when I have notifications. I would like to use like samsungs active display for testing.

Just received my pre-ordered S7 EDGE. To cut it short, with no ROOT or other tweaks at the moment, the AOD only shows missed calls and text messages (not even e-mails). So although a nice attempt, if fails lamentably. It is only really useful if you want to check the time or battery power most of the time.
Also, off topic, the edge display is also nice, but not actually useful since it does not pop up when screen is off and a notification arrives.
Just my 2 cents.

ionutz6 said:
Just received my pre-ordered S7 EDGE. To cut it short, with no ROOT or other tweaks at the moment, the AOD only shows missed calls and text messages (not even e-mails). So although a nice attempt, if fails lamentably. It is only really useful if you want to check the time or battery power most of the time.
Also, off topic, the edge display is also nice, but not actually useful since it does not pop up when screen is off and a notification arrives.
Just my 2 cents.
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I agree is pretty useless atm - i think wish the clock would work with the green pines image combination - i hope they make it more useful otherwise much about nothing
I did have it on overnight and i noticed in 8h it only eat up 5% which is not bad at all
PS: where did you pre-ordered the phone from? are there any shops selling in on preorder in Romania??
thanks

Yeah it's really just a way to check the time. using a 3rd party text app (google messenger in my case) you don't even get the text. All i get is the missed calls and time and battery. I'm ok with that though. I get notifications on my Gear S. the time and battery are usually the only things I look for if screen is off. If I get a blinking LED i know i have a notification waiting anyways.

Agreed that it's a bit limiting at present, but looking at other areas of the phone (themes / camera) Samsung have added options to download additional functionality. They'll almost definitely do something similar to always on display!

If you ask me, I think Samsung quickly implemented the Always-On screen after their "spies" found out that LG will have it, or maybe seeing the V10 success with the second screen. Otherwise I really can't understand why would you bother to implement such a useful feature in such a horrible manner. Who uses SMS these days ? Almost no one. Yet missed SMS messages are are part of the feature while missing any other useful notification. Even their own email application doesn't use the feature. I really hope that the next update brings huge improvements on this.

I remember in my S6 edge there was the Edge display which could be always on with ROOT and Mods.. And laso it would show new notifications. Hopefully development will start soon as we have Root

Cst79 said:
If you ask me, I think Samsung quickly implemented the Always-On screen after their "spies" found out that LG will have it, or maybe seeing the V10 success with the second screen. Otherwise I really can't understand why would you bother to implement such a useful feature in such a horrible manner. Who uses SMS these days ? Almost no one. Yet missed SMS messages are are part of the feature while missing any other useful notification. Even their own email application doesn't use the feature. I really hope that the next update brings huge improvements on this.
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Careful about your assumptions, there are plenty of people that still use SMS (such as myself and most of my friends/family/coworkers). That being said, I agree the implementation of this basically misses the point, unless you just want a desk clock.

Root for the S7/ s7 edge is not looking good
varun.gid said:
I remember in my S6 edge there was the Edge display which could be always on with ROOT and Mods.. And laso it would show new notifications. Hopefully development will start soon as we have Root
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I was reading on another thread in here I forget which, but the Galaxy S7 and S7 edge, refuse to flash anything not digitally signed by samsung.
even the stock firmware if uncompressed and re-compressed it looses the samsung signature and fails to flash to the system partition

Cst79 said:
If you ask me, I think Samsung quickly implemented the Always-On screen after their "spies" found out that LG will have it, or maybe seeing the V10 success with the second screen. Otherwise I really can't understand why would you bother to implement such a useful feature in such a horrible manner. Who uses SMS these days ? Almost no one. Yet missed SMS messages are are part of the feature while missing any other useful notification. Even their own email application doesn't use the feature. I really hope that the next update brings huge improvements on this.
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This is funny. I don't know anyone that does NOT use text messaging. I guess it's the circles you run in but I've never heard one single person in my life mention giving up SMS.

SMS is so 2014! I only use whatsapp as do all of the people i know. Texting sucks.

Surrylic said:
This is funny. I don't know anyone that does NOT use text messaging. I guess it's the circles you run in but I've never heard one single person in my life mention giving up SMS.
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The problem is that you missed the point of my post. There are tons of applications delivering notifications, and if the always-on screen is to fulfill its promise, all the notifications should be displayed in some way.

Cst79 said:
Who uses SMS these days ? Almost no one.
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LOL?? Every person I know uses SMS.

brunobits said:
I was reading on another thread in here I forget which, but the Galaxy S7 and S7 edge, refuse to flash anything not digitally signed by samsung.
even the stock firmware if uncompressed and re-compressed it looses the samsung signature and fails to flash to the system partition
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CF Auto Root is here Already so i dont see issues now.. its matter of time we get the MODs

ydoucare said:
LOL?? Every person I know uses SMS.
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in the US most of the guys are using text messages... asked my cousin couple of weeks ago if he could give me his number, that i can write to him via whatsapp ... answer: what is whatsapp, we use text...

P
tim2london said:
I agree is pretty useless atm - i think wish the clock would work with the green pines image combination - i hope they make it more useful otherwise much about nothing
I did have it on overnight and i noticed in 8h it only eat up 5% which is not bad at all
PS: where did you pre-ordered the phone from? are there any shops selling in on preorder in Romania??
thanks
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All major retailers in Romania offered pre-orders. I've got mine with the gear vr for a really good price. Mine arrived on the 9th of March as well.

My question is: can be the what's app, facebook, gmail ecc notifications on AOD implemented by software in the future?

i use the always on feature all the time ,but like the rest of us, i wished it showed part of sms message if not all and the email message who the call was from etc , would be good if could just reply as well ,i think i am getting ahead of myself there lol