Database Users

hero touch screen unresponsive

hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.

Go into the recovery menu and do whatever thar? I'm not sure this will help as capacitive screens seem quite failsafe, contact orange/insurance

serenity373 said:
hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.
Click to expand...
Click to collapse
Yeah I have the same problem, and factory reset doesn't help...
I'm gonna go to the Sprint store, and you should contact your carrier support. This problem is caused by device overheating, which damages the inner LCD screen. This screen makes the outer glass or reinforced plastic screen responsive.
It's free to fix with insurance, and $100 without. Of course, there is the chance that your carrier could be nice to you and replace it for free...

similar problems on my end too! gonna go to sprint soon

I have had this problem with my HTC hero on T-Mobile here in the UK earlier this year. Took the phone back to T-Mobile and they sent it off to HTC. After almost a month without my HTC I started to get annoyed. Eventually I got the phone back and was told that the main circuit board had been replaced.
The phone's been ok for about three months and now it's started again but appears that it's only the bottom part of the screen thats affected, where the three touch screen buttons are.
The phones going back again today but interestingly I worked out that it only seems to do it when the phone has been in my pocket and has got warm. The effect is that I can't press the touchscreen 'Phone' button or any of the buttons at either side of it but if i press any of the icons above them the phone button will be activated. (wierd!).
Now here's the thing, if I leave the phone on a flat surface in a cool air flow for a few minutes then everything goes back to normal. Which leads me to think that the problem is temperature related.
Regards

Quite strange, mine has started doing that too. Only when its warm though... Lol.

HTC has confermed to me that many Hero's have a bad touchscreen.
They will repair free under waranty.

Flaky Touchscreen (Just mine?)

I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).

dsf3g said:
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
Click to expand...
Click to collapse
I agree it sounds like software since the reboot fixes it but your issue doesn't seem that common. I've seen a couple now that are somewhat similar but not like the pervasive left screen glitch. I would try an exchange personally.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

Well sorry to burst the bubble but doing a reboot to resolve the problem doesn't really rule out a hardware issue. A hardware issue can be intermittent, there's nothing that states that it must be permanent. Furthermore it might not be the rebooting that resolves it but the time that passes. In other words, the problem might occur only at 6:45PM and last for 30 seconds, if you reboot it you might not experience it again. You have no time machine so there's no way for you to really figure out when it will occur and for how long to find out what's causing it.
It's all tricky. Some errors can occur both due to software and hardware so it's hard to determine which is actually causing it for a specific issue.
But a few things lead me to believe it's hardware.
1. Why aren't more people experiencing it? A software issue results in far greater people experiencing it, especially for a group as homogenous as TF300T owners who all own the same device. The conditions are already ripe and unless a third party app is causing it, everyone is running the same code and therefore more likely to experience the problem. A hardware fault would have to be deeply ingrained into the construction, the likelihood they had let it progress that far is unlikely. Instead, it seems like a QC issue which only affects a few individuals like you.
2. Touch screen issues have been noticed in not just this device but others. It can take on the habit of registering ghost input, no input, etcetera. Happens on the Nook Color too. Happens when the device is unplugged but mostly when it is plugged in to a power source especially the wall mains. If you're not getting it from your wall mains, it's probably the device. If it is your wall mains there's nothing you can do about it.
3. There's nothing random about handling touch screen events so I find it hard to believe this is caused by software. It's more likely it's a bad touch screen feeding false events to good touch event code. The likelihood code is doing this and doing this where only you experience it and not many others (actually I've seen no other people complain about this for the TF300T and two other people complain about it for the TF101) is really low.
IMO: Just exchange it. If you make the mistake of never exchanging it you'll be stuck on that boat forever. It's probably poor QC. If the second one has the issue, that bumps up the likelihood it's a software issue as these issues in hardware are very rare and I don't think two possible units experiencing it is very common unless it was a far more common software issue. If it occurred again I would either exchange it again or get a refund.

So yesterday I flexed the screen (basically pushed up ay the back, center with my fingers and down at thes sides with my thumbs) and the tablet started bounging between the home screen and the app tray at regular, 1/2 second intervals. back and forth, back and forth.
I also discovered that if I hold the tablet in portrait mode with my left thumb about 1/3 of the way up and sqeeze, the screen becomes completely un-responsive. if I ease up the pressure, it registers touches. I discovered this by readong a post by another user that had the issue (though I think in his case his screen would go haywire).
So I'm definitely taking this back to the store. The only question is whether its an exchange or a refund. I absolutely love the concept of this tagblet, and when it works its glorious. So if I can find one that doesn't suffer from these issues I'd love to hold on to it.

Check the running apps it's most likely mem related
Hi,
I've had two of these for about a week now, one for my self, and one for my 10 year old. I had to go into settings and shut off all kinds of stuff that was attempting to auto updated right off the bat. These don't come with a ton of memory right out of the box.
If you press on the bottom left corner of your screen the two little squares, it will show you what is loaded in memory. Every thing that comes up on that list on the left hand side is a opened application that is actively eating up your memory.
The only way to clear these apps once opened is to power the unit off, and then back on.
On both mine and my sons, I shut off all the auto updates, there are a bunch of different settings, you really need to go through them and look too many to list but a bunch should be turned off.
I don't have any issues at this point, neither does my 10 year old, he's always playing games like Fruit Ninja and normally has three or 4 youtube windows in the back going with in 5 minutes of turning the thing on and no issues.
Mine I use more for business related stuff, and also no issues. However right out of the box the first day it was a bit flaky. They both run smooth now.
I'm just waiting on some one to give me a root app for .26 since the second I turned these both on they updated the OTA firmware which took them off .17
Anyway I hope this helps.
Good luck.
---------- Post added at 03:15 PM ---------- Previous post was at 03:10 PM ----------
Sorry didn't see the post about issues with where you pressed the screen. That one sounds like you may need to take it back in to have serviced. I tried what you said with squeezing the screen, and pressing the back in different spots. Nope, no issues like that. I would say it requires service.

nordis2010 said:
If you press on the bottom left corner of your screen the two little squares, it will show you what is loaded in memory. Every thing that comes up on that list on the left hand side is a opened application that is actively eating up your memory.
The only way to clear these apps once opened is to power the unit off, and then back on.
I'm just waiting on some one to give me a root app for .26 since the second I turned these both on they updated the OTA firmware which took them off .17
(
Click to expand...
Click to collapse
The button you refer to in the bottom left is the multi-tasking button. If you press it and swipe an app, it will be removed from that list. Android usually runs fine with lots of apps sitting in ram. The only real exception to this is apps that are poorly coded and will try to run in the background all the time.
If you want root look in the development section, there is a simple utility to let you downgrade to .17, root, voodoo backup, update, and restore.

I have same/similar problem see other thread
dsf3g said:
So yesterday I flexed the screen (basically pushed up ay the back, center with my fingers and down at thes sides with my thumbs) and the tablet started bounging between the home screen and the app tray at regular, 1/2 second intervals. back and forth, back and forth.
I also discovered that if I hold the tablet in portrait mode with my left thumb about 1/3 of the way up and sqeeze, the screen becomes completely un-responsive. if I ease up the pressure, it registers touches. I discovered this by readong a post by another user that had the issue (though I think in his case his screen would go haywire).
So I'm definitely taking this back to the store. The only question is whether its an exchange or a refund. I absolutely love the concept of this tagblet, and when it works its glorious. So if I can find one that doesn't suffer from these issues I'd love to hold on to it.
Click to expand...
Click to collapse
See here for my symptoms.

So, last night I took the tablet back to Best Buy and exchanged it (actually, had to drive to a second Best Buy because the one where I bought mine was sold out!). So far so good. Though I've only had the replacement a short time, I'm feeling good about this one. No hiccups so far. And upon running the initial setup I remembered that even during the initial setup of my first one, the screen had become unresponsive once. All in all I've got a good feeling about this one. And I do desperately want it to work because, man, I love the concept and execution of this thing.

Have you tried the creaky test with the new one to see if it's a manufacturing issue indicative of all TF300T's or whether it was just an isolated QC incident?

dsf3g said:
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
Click to expand...
Click to collapse
Had the same problem from yesterday, I bought it from Amazon U.S and now i am in China which makes me hard to exchange it.

http://forum.xda-developers.com/showthread.php?t=1764971
Seems that this is a kinda major problem. Iv got same issues
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

Touchscreen Controlling Itself

I picked up my Nexus 7 about a half hour ago, woke it up and all of the sudden it started clicking things on its own. I wasn't even touching the screen at all. I had to lock the device for it to stop doing it, and after waking it back up the touchscreen was twonky. I would touch, but it wouldn't register until like the 3rd click. I restarted the device and its fine again.
I have the screen separation issue, though its not bad and doesnt bother me so I havent considered sending it back. But now that it has a mind of its own, its kind of freaking me out. I am unable to replicate it so far and I can't find anybody on these forums who has the same problem. Any ideas what is going on?

it's another ghost unit...
Sent from my Nexus 7

sharp2G said:
it's another ghost unit...
Sent from my Nexus 7
Click to expand...
Click to collapse
So it's a hardware issue and I should get it replaced?

I had the same thing happen to me a couple weeks ago.
After waking it up from sleep it started touching itself.
I restarted the device and it hasn't happened since.
Hope I don't have to return it.

My god! IT'S ALIVE!
Sent from my Nexus 7 using xda premium

I had the same thing happen on Saturday. There were odd solid white line outlines around the icons as well. I had to force it to power off and restart it. It's been okay since.
Ken

I too experienced the issue. I can replicate the issue by running "Gallery" app, select an album, set it on Slide Show mode. Within 15 mins or so, it will start malfunctioning.

I've discovered how to reproduce the problem on my tablet:
1. Put the tablet to sleep by closing smart cover or using a magnet
2. Plug in wall charger
3. Open the smart cover and the touchscreen malfunctions
The screen does not malfunction when I put the device to sleep by pressing the power button and insert the charger.
Can anyone else confirm this happens to them or is it just me?

My nexus7 is controlling itself after 10 mins of playing a game... this is nuts?
EDIT:
Really PI$$ED off now. Travelled to the shop where I bought it. Told them they said "they have to see the problem" I sit there for 25 minutes playing a game, google earth...anything to create this problem.
NOTHING.
get back home!! gusss what? stupid tablet is controlling itself again! OMG this crap is annoying.
edit: I sold the nexus. It had a fault on the screen. I paid £70 and managed to get £80 for it so am happy with that at least

Same issue!! Is someone remotely hacking in??
I have seen the exact same issue on mine. Weird and very worrying. Have seen apps being opened and pages being scrolled. Has only happened twice in the past few weeks (that I have noticed). Have checked firewall logs on my home network, but unfortunately my ISP has made the UI more 'user friendly' even in advance mode so can't get any actually useful information from the logs (though I don't have any port forwarding active). My only guess is that it is therefore:
A) Random HW/SW issue - seems unlikely, but possible I guess
B) Some nefarious app giving external access (all apps from Play Store though)
Will try and get a video of it next time to put on Youtube nad have installed the logcat app (though to be honest I don't really know how to use it).
Anyone else seen this or have any suggestions on what to do?

drsp123 said:
I have seen the exact same issue on mine. Weird and very worrying. Have seen apps being opened and pages being scrolled. Has only happened twice in the past few weeks (that I have noticed). Have checked firewall logs on my home network, but unfortunately my ISP has made the UI more 'user friendly' even in advance mode so can't get any actually useful information from the logs (though I don't have any port forwarding active). My only guess is that it is therefore:
A) Random HW/SW issue - seems unlikely, but possible I guess
B) Some nefarious app giving external access (all apps from Play Store though)
Will try and get a video of it next time to put on Youtube nad have installed the logcat app (though to be honest I don't really know how to use it).
Anyone else seen this or have any suggestions on what to do?
Click to expand...
Click to collapse
May I ask. Have you used a case that has a magnet that may have touched the screen? I theorized that this may have happened to mine because right where the magnet clipped the case is right where fault started. When i touched the screen just on the edge in that spot it started going crazy.
So I sold as faulty

restlessrob said:
May I ask. Have you used a case that has a magnet that may have touched the screen? I theorized that this may have happened to mine because right where the magnet clipped the case is right where fault started. When i touched the screen just on the edge in that spot it started going crazy.
So I sold as faulty
Click to expand...
Click to collapse
Hi - I have briefly (only use it when travelling and have it in a bag to protect it from knocks and scrapes), but the case was never around when the screen has been off doing it's own thing....so I would be surprised if there was a link between a small magnet being near it a few times and a recurrent fault of some kind.

drsp123 said:
Hi - I have briefly (only use it when travelling and have it in a bag to protect it from knocks and scrapes), but the case was never around when the screen has been off doing it's own thing....so I would be surprised if there was a link between a small magnet being near it a few times and a recurrent fault of some kind.
Click to expand...
Click to collapse
I read somebody else used a case with a magnet and thought that slight chance that it could've caused the fault. I know on the one I had I could instantly recreate the problem by touching in that place a few times. perhaps just a coincidence?

Didn't work for me, just registers my own touches
Sent from my Nexus 7 using xda app-developers app

alimhaque98 said:
Didn't work for me, just registers my own touches
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
My device has a similar issue randomly. Detects inputs that aren't there. Most of the time it is one prolonged input. Sleep then wake and problem solved. I don't know if I have the screen seperation issue or not. My device is only two weeks old and has never seen a magnet before.

formerfreeagent said:
My device has a similar issue randomly. Detects inputs that aren't there. Most of the time it is one prolonged input. Sleep then wake and problem solved. I don't know if I have the screen seperation issue or not. My device is only two weeks old and has never seen a magnet before.
Click to expand...
Click to collapse
Bought 4 Nexus 7's for the family for Christmas and one unit had this issue. Read up about it before returning it the next day. Apparently it's a problem with the digitizer (I think that was what the hardware piece was called). Basically made the N7 unusable because it'd detect other "ghost" touches. Especially annoying when trying to unlock the device. Long story short, the unit was returned to Staples and replaced with a new one. So if you're is still under the "new buy" warranty I'd definitely try for a replacement.

Aes28 said:
,,, Basically made the N7 unusable because it'd detect other "ghost" touches. Especially annoying when trying to unlock the device. Long story short, the unit was returned to Staples and replaced with a new one ...
Click to expand...
Click to collapse
Ditto, + 1 here and my ex-N7 16GB WiFi unit was from local Staples, 1 of 2 "open-box" ones that they had in stock, no wonder manager was "kind" enough to approve a 10% discount for it, hmmm - SOB quite possibly knew it was a problem unit returned by another customer & just wanted to pass it on. It had 4.1.2 loaded and intially, the OTA upgrade to 4.2 seemed to make things better (false.)
It was horrible with the sluggish & un-responsive touchscreen and even unlocking, especially bad over time as I had managed to unlock the bootloader & root it to load custom Rom. It's as if the hardware had a keylogger installed and/or was hacked remotely, trying to take over the tablet and typing its own command as I input gmail account info & password - freaking mad crazy, to the point as others said, I started checking the wireless router's firewall & security logs, etc. for signs of breach, etc. and even release the DHCP to get a new external IP on our Fios link. Disabling WiFi seemed to at least "calm" it down but made the device useless. GPS radio/receiver also seemed to be defective. To make a long story short, it has been returned to Staple as we are within the holidays/14 days technology product return & exchange timeframe - and, of course, all 16GB WiFi models are out of stock everywhere - ended up paying the difference & traded up to a 32GB WiFi model - S/N beginning with "CAO"s and has 4.1.2 on it
Noticed the immediate difference - this one is perfect and no hardware issues whatsoever - and so far so good and with all the issues cited about 4.2 - staying with 4.1.2 for now by disabling the fraemwork, etc. to stop the annoying OTA upgrade reminder. Unlocked & rooted, tweaked it with the goodies & Flash Player 11.x loaded with Chrome browser removed, this is what a N7 should be like.

I have had a similar issue twice. I was reading a webpage when all of a sudden a pop up appears asking where I want to send it to, then it gives me a list eg. Dropbox , email, etc. I never press anything and I didn't even know what wanted to be sent lol. Hopefully its nothing serious.
Sent from my Nexus 7 using Tapatalk HD

nexus7
Fowarek said:
I picked up my Nexus 7 about a half hour ago, woke it up and all of the sudden it started clicking things on its own. I wasn't even touching the screen at all. I had to lock the device for it to stop doing it, and after waking it back up the touchscreen was twonky. I would touch, but it wouldn't register until like the 3rd click. I restarted the device and its fine again.
I have the screen separation issue, though its not bad and doesnt bother me so I havent considered sending it back. But now that it has a mind of its own, its kind of freaking me out. I am unable to replicate it so far and I can't find anybody on these forums who has the same problem. Any ideas what is going on?
Click to expand...
Click to collapse
i have the same problem,had my nexus since nov 2012 just started to do this mind of its own thing 1 week ago at any time for no reason any ideas anyone?????

mine does it to all the time especially if i slightly squeeze the bezel? i get random touches all over the screen?

Note FE - Touchscreen issue

Hey y'all,
Picked up a SM-N935L a few weeks ago. Last week, for no reason I can think of, the touchscreen started causing problems.
As of now, a 1 inch swath of the screen on left side doesn't respond to touches unless they are long touches. This is annoying on the homescreen, but IMPOSSIBLE when trying to type on the keyboard as the number key, shift, A, Q, and 1 key barely ever respond to touch.
AT first it was intermittent. Now it's permanent.
The S-Pen works perfectly, even in the affected area of the screen.
I tried flashing the original firmware the phone came with before the OTA, no dice.
Long story short, the phone is now back in it's box and I am back to my old n9005 Note 3.
Has anyone else run into this?
Before someone says that maybe the screen connector is loose on the motherboard, I cracked the phone open (heatgun, etc) and checked that. Not the issue.
I even tried the secret code *#6233*# which allows you to "update" the touchscreen firmware. No difference.
Any thoughts?

you didn't mention the software version you're using.... did you update to the latest OTA for the L version of the Note FE? Google Translation change log
Build Number: N935LKLU3AQG6 Android version: Nougat (Android 7.0)Release date: 2017-08-04
ㆍ Improve the phenomenon that the tone of the song is reduced or silenced in a specific environment
ㆍ Correct the phenomenon that the photo position information is displayed when the camera is shot
ㆍ Intermittently break when touching the upper / lower touch
Build Number: N935KKKU3AQFEAndroid version: Nougat (Android 7.0)Release date: 2017-07-06
ㆍ Apply stabilization code related to camera operation

My bad for.not being specific. Yes I am on QG6. I went back to QFE hoping for a change. No difference.

ClrDaLane said:
Hey y'all,
Picked up a SM-N935L a few weeks ago. Last week, for no reason I can think of, the touchscreen started causing problems.
As of now, a 1 inch swath of the screen on left side doesn't respond to touches unless they are long touches. This is annoying on the homescreen, but IMPOSSIBLE when trying to type on the keyboard as the number key, shift, A, Q, and 1 key barely ever respond to touch.
AT first it was intermittent. Now it's permanent.
The S-Pen works perfectly, even in the affected area of the screen.
I tried flashing the original firmware the phone came with before the OTA, no dice.
Long story short, the phone is now back in it's box and I am back to my old n9005 Note 3.
Has anyone else run into this?
Before someone says that maybe the screen connector is loose on the motherboard, I cracked the phone open (heatgun, etc) and checked that. Not the issue.
I even tried the secret code *#6233*# which allows you to "update" the touchscreen firmware. No difference.
Any thoughts?
Click to expand...
Click to collapse
Try *#2663#, which will update the TS firmware. Used this recently to correct a touch screen reversal (which was a weird experience at first).

zamzenos said:
Try *#2663#, which will update the TS firmware. Used this recently to correct a touch screen reversal (which was a weird experience at first).
Click to expand...
Click to collapse
Sorry. That's the code I used, not 2633. It didn't help at all.

Have you installed any apps that control screen brightness, remove the brightness slider from quick settings? If yes, uninstall and see if that fixes the issue.

Very late to the party but I'm having the same issue. Tried everything and no luck. The left side of screen not responding unless I use the pen. Stock OS no extra apps installed. Gutted.

I also have this problem..after one month use..right side screen doesnt respon..
Im runing on ARA1 firmware

hi pro, did you fix it, i have same issue

I had the right edge screen problem too. You can use *#0*# to test. Select touch to start the test.
Press 'volume up' button once done.
My problem on the right side and only not responsive to touch only. S pen works fine though.
I went to samsung and they said they had replaced the screen. And it works ! So guys, maybe it's really a hardware problem with the display screen.
Now after 2 month, the problem had resurfaced
I really like this phone and my note 4 previously was great and not having any hard problem.
I'm going to send this again to samsung for repair since it's still under warranty. Hope the problem will diasppear and not repeating again once we warranty expires.

Hello, i am having the same problem. It started about a week ago when the left side of my phone became unresponsive to touch. I have to long press the left side of the screen to register my touch. I tried the "Touch" test at *#0*# and the left side cant be touched. Now the lower and right side of the screen became unresponsive too. Anyone knows how to fix? Using Android 8.0.0 on this Samsung Galaxy note FE

exactly happen to me too...
went to samsung center and replace the screen, under warranty

Same Here
Hi
the same issue started happening to my Note FE yesterday.
have you found a way to fix it? or have you returned the product?

BAD NEWS everyone
Hey y'all,
So I have bad news for you.
The problem is hardware not software. I ended up giving my dad the phone when he went on a business trip to Hong Kong. He's got a guy there that owes me a favor or two so he got the screen replaced. That fixed it immediately.
Sorry for not updating you guys. I ended up just picking up a brand new Note8 back in Nov when I had enough of the touchscreen thing. When my dad finally brought me the FE back with the new screen it worked perfectly.
No software changes at all. Just replaced the screen.

Hi !I am having the same problem here with the right side of the screen.
First it started when the right side started to be less sensitive but then after a while it suddenly stopped working for the touch. The S Pen works ok.
Its really terrible to use it like this. At least if there was an option to squeeze the screen. Where did you guys bought the phone? I am in Europe but i think the company imported it from Saudi Arabia. Dont know if its a regional issue but i am courious. I tried clearing the cache and updating the touch but no difference. Haven`t tried factory reset yet....

Radium82 said:
Hi !I am having the same problem here with the right side of the screen.
First it started when the right side started to be less sensitive but then after a while it suddenly stopped working for the touch. The S Pen works ok.
Its really terrible to use it like this. At least if there was an option to squeeze the screen. Where did you guys bought the phone? I am in Europe but i think the company imported it from Saudi Arabia. Dont know if its a regional issue but i am courious. I tried clearing the cache and updating the touch but no difference. Haven`t tried factory reset yet....
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Click to collapse
hi what is your update about your screen problem ? and for how long did you use your note fe before this problem appeared? maybe you dropped it or something?

Hi. I'm having the same issue. I'm in Saudi so maybe it's a region thing?
Right side not working with touch but only for the s-pen. Also now the s-pen or finger has wrong touches in the screen.

nesoor1230 said:
hi what is your update about your screen problem ? and for how long did you use your note fe before this problem appeared? maybe you dropped it or something?
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I have been using it for about 3 months before it first started to lose its sensitivity and then to not function at all on a 1 cm wide area on the right side. I havent dropped it for this to be an issue and since i already seen other people complaining its definately a manufacturing issue. I have sent it to the service and hope to have an answer and i will update here about it.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
ahddie said:
Hi. I'm having the same issue. I'm in Saudi so maybe it's a region thing?
Right side not working with touch but only for the s-pen. Also now the s-pen or finger has wrong touches in the screen.
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My phone is also imported from Saudi Arabia. It could be a problem with this region, i don`t know.
---------- Post added at 06:48 PM ---------- Previous post was at 06:47 PM ----------
ClrDaLane said:
Hey y'all,
So I have bad news for you.
The problem is hardware not software. I ended up giving my dad the phone when he went on a business trip to Hong Kong. He's got a guy there that owes me a favor or two so he got the screen replaced. That fixed it immediately.
Sorry for not updating you guys. I ended up just picking up a brand new Note8 back in Nov when I had enough of the touchscreen thing. When my dad finally brought me the FE back with the new screen it worked perfectly.
No software changes at all. Just replaced the screen.
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Hello, do you know if your phone was imported from Saudi Arabia? It might be a problem with the phones for this market.

Thanks all for your reply. Really its very scary, just brought a new one from Saudi Arabia, where made in Vietnam. Sometimes I feel some lag with back button . But I dont think its common defect, I heard about same problem in Note 8. Those screen curves brought troubles to all of us ,
I installed tempered glass screen protector but it didn't cover the whole screen , anyway I preferred it rather than the normal elastic one.

Exactly the same issue on my FE
Nope. It happened to me as well just this morning. It is exactly as you've described. I did a factory reset but the issue still persists.

LeEco Pro 3 Display

I have this beautiful and powerful phone LeEco Pro 3 that i`ve been using for half an year or so with AOSIP ROM. Its a wonderful phone with an amazing performance.
The thing is my display started a problem history that has become a long history i will try to resume in a few words.
It started in one day i pressed the power button in order to light the display on and check something in an APP i needed. I found out that before the display lighted on some weird colors and artifacts appeared on screen. But indeed the display worked fine.I thought it was just a temporary thing and just kept using it until In the second day that the weird colors and artifacts became permanent, so i realized i was in trouble. :crying:
Tried sending the phone to technical assistance.
The first one - Told me that they could get a new display for testing but indeed the results were the same and they were seeing oxidation in the display connector on the board, not the display flex cable but the main board connection. They said they would not go further into it and they decided to give the phone back to me. Weird thing is that when i turned the phone one it worked for one day without issues. He said the phone was in the same condition, but that is not what i saw. The problem indeed happened again one day later , but it was less worse as i could at least see the screen, but almost half the screen was horribly shaking, trembling.
The second one - Once the tech guy looked the phone he said he didnt see any sign of the phone getting opened. He said he would be seeing signs of glues or anything like that but in his opinion it was definitely not opened. But he warned me the display could physically brake once he opens it as the phone got contact with oxidation in the toilet(I used to left it in the toiled while i take bath). So i was afraid and decided to back off.
The third one - Said he could not find any display so he sent the phone back to me. Didnt open it at all as he was trying to wait for the new display to arrive in order to be safe. They said they are 90% sure its display replacement would do the job. The thing is - if i used in hot environments the issues seems to slowly disappear . If i use it in cold environments the problems seems to get worse
So here i am. I CAN buy another screen over the internet. But i am afraid if it will work or not. Have anyone there faced same issue? What do you recommend me to do? What would you do
Thanks in advance

VicPereira said:
I have this beautiful and powerful phone LeEco Pro 3 that i`ve been using for half an year or so with AOSIP ROM. Its a wonderful phone with an amazing performance.
The thing is my display started a problem history that has become a long history i will try to resume in a few words.
It started in one day i pressed the power button in order to light the display on and check something in an APP i needed. I found out that before the display lighted on some weird colors and artifacts appeared on screen. But indeed the display worked fine.I thought it was just a temporary thing and just kept using it until In the second day that the weird colors and artifacts became permanent, so i realized i was in trouble. :crying:
Tried sending the phone to technical assistance.
The first one - Told me that they could get a new display for testing but indeed the results were the same and they were seeing oxidation in the display connector on the board, not the display flex cable but the main board connection. They said they would not go further into it and they decided to give the phone back to me. Weird thing is that when i turned the phone one it worked for one day without issues. He said the phone was in the same condition, but that is not what i saw. The problem indeed happened again one day later , but it was less worse as i could at least see the screen, but almost half the screen was horribly shaking, trembling.
The second one - Once the tech guy looked the phone he said he didnt see any sign of the phone getting opened. He said he would be seeing signs of glues or anything like that but in his opinion it was definitely not opened. But he warned me the display could physically brake once he opens it as the phone got contact with oxidation in the toilet(I used to left it in the toiled while i take bath). So i was afraid and decided to back off.
The third one - Said he could not find any display so he sent the phone back to me. Didnt open it at all as he was trying to wait for the new display to arrive in order to be safe. They said they are 90% sure its display replacement would do the job. The thing is - if i used in hot environments the issues seems to slowly disappear . If i use it in cold environments the problems seems to get worse
So here i am. I CAN buy another screen over the internet. But i am afraid if it will work or not. Have anyone there faced same issue? What do you recommend me to do? What would you do
Thanks in advance
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There are many many post on this subject, recently in fact. That has links. In fact, you can find them on Alibaba that are all black and made specifically for the Le Pro 3. Here is a link of a guy who used the cool s1 display
Yes it sounds like the display or the flex cables.
Link 1
Here you go cheap and they have the black one

tsongming said:
There are many many post on this subject, recently in fact. That has links. In fact, you can find them on Alibaba that are all black and made specifically for the Le Pro 3. Here is a link of a guy who used the cool s1 display
Yes it sounds like the display or the flex cables.
Link 1
Here you go cheap and they have the black one
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Click to collapse
Thank you!
So i can go on and buy another display . Would you do it without worrying?
In the country i live in the display costs 189. The phone costs 900 or 1000.