PC won't detect S7, all conventional fixes exhausted!! - Samsung Galaxy S7 Edge Questions and Answers

I've got 5 S7s on my desk, all Canadian variant, all from the same manufacturer all the same model. - SM-G930W8
All are recognised by my PC but one and I can't work out why not!
Plugging the phone into the PC makes no noise from the PC but the phone seems to detect a regular charger not a PC.
I have plugged it in using different cables including the one in its box and the ones used on other devices that were recognised and only this phone doesn't work with any of them.
I have plugged in, unplugged and rebooted many times.
I have set the USB configuration to MTP (Media Transfer Protocol)/Transferring files.
USB Debugging is ON and OEM unlocking is ON.
I have tried booting into stock recovery and wiping cache AND factory resetting.
When phone is turned on "adb devices" returns nothing.
I have installed Samsung Kies and Samsung Smart Switch to reinstall the drivers.
NOTHING IS WORKING!
All threads I find tell me to do the things I have listed above and have people saying these have worked but all of them I had already tried and double tried and nothing is working.
The cables are correct and working with other S7s of the same model.
All the correct drivers are installed and have been uninstalled and reinstalled.
All the correct setting are selected and OEM unlock and USB debugging enabled.
Phone was fresh out the box as were the other four and all cables.
Samsungs apps installed on PC to ensure best drivers installed.
Would really appreciate some guidance or consolation that its not something stupid I'm doing! I work with these phones everyday and this has never happened! Just banging my head against a brick wall trying to resolve it

maybe faulty usb port, my nephew had S6 with the same issue, service replaced usb port and it started
to work with PC.
try download mode and see if odin see your phone.
try to move the cable a lil bit and see if sth appears for a second.

yaro666 said:
maybe faulty usb port, my nephew had S6 with the same issue, service replaced usb port and it started
to work with PC.
try download mode and see if odin see your phone.
try to move the cable a lil bit and see if sth appears for a second.
Click to expand...
Click to collapse
Thanks but unfortunately Odin doesn't recognise in download mode.
Could it be a USB port problem if I used the same port for the other 4 devices and have no issue?
I'm considering sending the phone back to manufacturer to be honest I think it may just be a faulty device or something!

I bet its microusb port fault

Had a similar issue on Windows 10 , if that's what your running let the phone be connected, uninstall the driver from device manager, and then install driver select have disk and select the basic mtp , if this doesn't help connect to Microsoft support and they'll guide you through it , worked for me , my phone used to detect on other laptops but mine , also I could connect other phones on mine but not my phone, hope this helps

same issue here

Related

Help connecting Epic to pc (yes I used the search and my issue isn't resolved)

Ever since I rooted I can not get my Epic to connect to a computer period. I'm about to give up and just deal with what I got, hopefully someone can tell me what I'm doing wrong. Before anyone decides to be a smart ass I have used the search function literally for days and have tried tons of things recommended with no result. I am the first to admit I'm an idiot when it comes to anything involving computers but I'm pretty determained to learn.
This has to be the phone because I have tried to connect to 2 desktops (1 running Windows 00 and 1 running the most updated Ubuntu), and 3 laptops (Windows xp, Windows Vista and Ubuntu). When I rooted I used the Vista computer and connected fine (can't anymore). I didn't have the space on the C drive to install the Android SDK so I switched to Ubuntu (first time user btw lol). Somehow when I was backing my SD card I lost any access to it or the notification bar. I never got my SD back til I rebooted but I haven't been able to connect to any PC since. When I charge (even in the car) it always tries to stay in mass storage mode. I basically charge in my car with my phone off hoping it will just charge and not mount my sd card to my car or wall lol. Yes I wiped 3 times, partitioned sd, tried several different cables (but my husband used mine and no problems on his Motorola) I'm sure I've done something wrong when I rooted or mounted to Ubuntu.
I also can't use adb. I followed the directions to the t (a few times lol) but when I run any commands it says "no such file or directory" I didn't have adb on the windows pc when I di noobnl's one click so I never ran the (adb shell ect) commands. I now can't do jack. I am now running noobnl's DI18 ROM with modem.bin flashed thru Clockworkmod.
I have tried all the basics you will find wit 2 days of web search.
My goal is DK28 (dream on Erica lol)...Thanks for any help and for anyone sparing me a lashing ;-)
Sent from my SPH-D700 using Tapatalk
When you plug in on your windows pcs...in Device manager..do you see anything appear? also do you have USB debugging on the phone?
USB debugging on?
Have you tried reinstalling the drivers for the Epic?
Rebooted phone and PC? (Sometimes it helps)
Used Odin?
Something might have been screwed up during one of your downloads, bad file maybe. Try reinstalling your drivers first, use Odin (phone must be in download mode), and see if it recognizes te device. If it does then Odin the stock .tar file and go from there. It'll give you a fresh start.
That's all I can think of right now.
Sent from my SPH-D700 using XDA App
I bet your USB debugging is on since most root's requier it. Even tho it says connect to pc if usb debugging is on it wont connect to my windows 7 box
I would suggest, if you're really having this many issues, just boot into download mode (1 on the keyboard + power button) and odin back to di18.
Just for kicks have you tried Settings > Privacy > Factory data reset? I assume that wiping does the same thing if not more but it's worth it to see if it somehow resets a setting that might be the issue.
What's left - software issue or Hardware issue.
Software:
hmmm...yeah gotta try connecting through Odin which uses downloader mode instead of USB modes...
Can Odin see your phone? Run Odin as admin with antivirus off, and proper samsung drivers installed. Then boot phone holding down 1 key into downloader mode. Connect to computer through USB port on back of computer (i.e. directly to motherboard) - does Odin identify something attached to USB port?
Yes - flash the dk28!
No - with Odin still on, unplug the USB cable, pause, and reconnect it. Still No? Try a different USB port on computer. Also try uninstalling and reinstalling the drivers - be sure to reboot the PC. If still No, then try on another computer, and as you did before, try different cables. Still No?? --> hardware problem with phone.
Hardware problem with phone: Look at the usb port in the phone - is there any junk in there that might interefere with the connection?
Yes - clean it out
No: phone perhaps internally damaged:
Solution for hardware damage:
You and husband clean up and go to sprint store.
At store - tech will know phone is rooted, so:
--Tech more likely to like you? You handle it, maybe even blame husband. Husband can silently attend and look sheepish, playing the part of 'me man, me dominate environment, me break fancy tech of wife, me sorry." Try to get free replacement phone while simultaneously promising never to let your husband root the phone again, or even touch it.
--Tech more likely to like husband? He goes alone, cops to the true story of how you rooted it and then was backing stuff up when it suddenly stopped working [truth from men? so sincere!]. Try to get free replacement phone while simultaneously promising not to let you in the house should you even attempt to root again.
P.S. forgot to add you might turn off the PCs firewall while testing, as well.
quik99 said:
I bet your USB debugging is on since most root's requier it. Even tho it says connect to pc if usb debugging is on it wont connect to my windows 7 box
Click to expand...
Click to collapse
same here. I tried out the free tethering app the other day and with usb debugging on i coudl never get it to install the proper drivers. Without it on and the 64bit drivers installed Odin worked just fine.
I have seen many Galaxy S devices not connect to a computer because of a faulty USB cable. Had my girlfriends sister switch out 3 Vibrants only to accidentally try and connect it to a laptop with a different USB cable and I've seen two others not connect with the stock Samsung USB cable.
How I fixed the tethering issue
I've had the same problem with my galaxy s - connecting to the PC (Win7 32bit) just doesn't do anything. As a test, I had a friend with the same phone/rom (froyo, rooted) connect - and he was able to! It installed the drivers and it just worked. He disconnected, I connected, and now it's fine.
So, see if you can find someone with the same phone and see if they can connect. Makes no sense to me, but it worked.
I've had my Epic fail to mount before. Interestingly any time I had an issue it was with a Mac - it always mounts on a PC. I'll stop now before I open up a can of worms.
Best advice I have is get a Dropbox account. You can use that guy to move files from a computer to the SD card without having to mount to the computer. Perhaps you can get a factory ROM (with root of course) on your phone that way?
You can get a app from the market called SWIFTP (free) & connect to your sdcard via ftp server. This can be a temporary fix till you get your connection error resolved.
I have 1 USB port on my laptop that the Epic shows up as "unknown device" on. Works on every other port, and everything else works just fine on the same port. The factory USB cable is finicky!

Yes, another DRIVERS DONT WORK thread..

Hey guys, just got my Tab a few days ago, its unlocked and its working great. I want to root, but my PC wont recognize it (running win7) and it says the USB device has malfunctioned... wth? I searched through some threads about the drivers, and ive tried 4 different ones, restarted my PC, AND my Tab, with no luck. No, USB Debugging is not enabled. (not a noob, just, simply not working)
Any ideas? I would appreciate it
I just got my tab 3hours ago. I got it to work.
Here are what i've done
1.go to control panel and see if samsung usb driver is there. If it is, uninstall it.
2.disable usb debugging on the tab
3.connect the tab to the computer.
Thats wht worked for me. Hope it helps. And yes, samsung has really got to work on the usb thing.
Unzip and run the attached file. Delete any old unused USB device and delete any Android, Samsung or other related device then reinstall Samsung drivers.
NovaFox238 said:
Hey guys, just got my Tab a few days ago, its unlocked and its working great. I want to root, but my PC wont recognize it (running win7) and it says the USB device has malfunctioned... wth? I searched through some threads about the drivers, and ive tried 4 different ones, restarted my PC, AND my Tab, with no luck. No, USB Debugging is not enabled. (not a noob, just, simply not working)
Any ideas? I would appreciate it
Click to expand...
Click to collapse
This helped me: my computer tower has front and back USB ports. Back USB ports are directly embedded in the motherboard, front USB ports are a wire run from the case plugged into the motherboard, but the front USB ports are on a different chip.
When I first tried using the ADB debugger with Android, ADB would not even find my device if I plugged the device into the front USB ports. If I move the cord to the back USB ports, everything works properly. Maybe this is your issue?
Thanks guys, I believe I got it working.

[Q] Windows will not recognize Note 3 anymore, help please!

Hey guys,
Just recently, my PC and any other PC Ive tried for that matter will not recognize my Note 3. I had Windows 7 and it worked fine for months, then just the other day it came up on the bottom as USB Device Not Recognized, and no matter what I do it will not do so. Yesterday, I upgraded to Windows 8.1 and still the same result. I have installed Kies 3, uninstalled and resintalled Samsung drivers and still nothing. I am running a custom rom in the stock slot using Safestrap...is it possible that that might have messed up something? Even when the cord is plugged into the PC, the phone doesnt come up with anything notification that it's plugged in, but it does say it is charging. If any of you have any tips or something please help because I am at my wits end.
Thanks
Have you tried with another cord?
Computer doesn't see device... Device doesn't detect plug in... Sounds like a bad USB cord
b00mb00mchuck said:
Have you tried with another cord?
Computer doesn't see device... Device doesn't detect plug in... Sounds like a bad USB cord
Click to expand...
Click to collapse
Yes, actually I have and still nothing...forgot to mention that in the original post.
It's a strange problem which leads me to believe that something has gone wrong in the phone, or that I caused something to go wrong by flashing a rom or three, since it did work previously. Unfortunately, I'm at status: Custom, although my Knox is 0x0.
When you dial ##366633# is it disabled?
Sent from my Galaxy Note 3
mexiking713 said:
When you dial ##366633# is it disabled?
Sent from my Galaxy Note 3
Click to expand...
Click to collapse
Yes, this shows as disabled. What should this be?
Can't help you solve your problem, but last night I had a hiccup where I plugged my (17 day old) N3 into my computer in a USB2 port and ... nothing at all. (As if it were electrically disconnected - no "unknown devices" showing)
Tried it in a different USB2 port, and ... nothing.
Tried in in a USB 3.0 port - same computer, same OEM cord - and everything was fine. As far as I knew, nothing had changed on either end of things, although the previous evening I had used a different OTG cable for a USB key with the phone, and I had also had a automatic update of the Samsung Push Service on the phone. Nothing had been plugged into the PC's usb ports since it's prior cold boot. (Win 7 x64 Pro).
This morning (both PC and phone have been rebooted), everything is back to normal - both on the phone and the PC. Both the USB2 and USB3 ports all seem fine.
Ugh. Makes me nervous - brand new hardware.
Boot into Odin mode THEN plug the device in, let windows find the drivers for it then once that's done, reboot the phone regularly and see if it works then. It appears to be an issue with most to ALL Samsung devices, but this worked for my wife's galaxy S3 when the computer wouldn't recognize it and the phone didn't detect a PC connection.
Sent from my SM-N900V using xda app-developers app
pmt223 said:
Hey guys,
Just recently, my PC and any other PC Ive tried for that matter will not recognize my Note 3. I had Windows 7 and it worked fine for months, then just the other day it came up on the bottom as USB Device Not Recognized, and no matter what I do it will not do so. Yesterday, I upgraded to Windows 8.1 and still the same result. I have installed Kies 3, uninstalled and resintalled Samsung drivers and still nothing. I am running a custom rom in the stock slot using Safestrap...is it possible that that might have messed up something? Even when the cord is plugged into the PC, the phone doesnt come up with anything notification that it's plugged in, but it does say it is charging. If any of you have any tips or something please help because I am at my wits end.
Thanks
Click to expand...
Click to collapse
Did you fix this problem?
Thank you! Worked perfectly!
I have the same problem, do you have any solutions ? Thanks.
I too have been struggling with this problem. The is no USB symbol in the notifications area on my phone whether I plug into to my computer at work (Win7) or at home (Win7), using a usb3 cable or a usb2 cable. Its as if there was a setting on my phone that allows recognition when plugged into a computer that has been turned off.Is there such a setting? I would love some help on this as well. Thanks in advance! I am rooted with towel root and have had no problems until last week. When I look in the device manager on my computer it shows :
SAMSUNG Android Phone
SAMSUNG Android ADB interface
I tried uninstalling the above and then plugging my phone back in and it re-installs the same driver shown above.
For what it is worth here are the drivers for SAMSUNG Android ADB Interface:
c:\windows\system32\DRIVERS\winusbsys
c:\windows\system32\WdfCoinstaller01007.dll
c:\windows\system32\WinUSBCoinstaller.dll
Should I be using different drivers ? Thanks|!
please help!
any solution yet? i have same problem, no usb detection and camera wont work i want to flash stock rom whit odin but i cant get the computer to recognize my phone...
I was able to fix the usb recognition problem. i had to do a factory restore. I lost root but gained usb recognition AND the Over the Air update to 4.4.4 and patiently awaiting the update to 5.0 hopefully this month!

[Q] Galaxy S5 CANT FIND USB

Im in England and the phone for S5 for America, how do you find the USB "connection as camera" its not in the notification panel ? im trying to get on Kies, but i cant.
ron101 said:
Im in England and the phone for S5 for America, how do you find the USB "connection as camera" its not in the notification panel ? im trying to get on Kies, but i cant.
Click to expand...
Click to collapse
Do you have the usb drivers installed correctly? Or try another usb port/ cable.
IVE put the USB driver in the c drive along sid the KIES and still it says its (USB) not recognised. Is there something else i could use instead ,i didnt like kies anyway.I tried to get airdroid to work (ive had that for 3 years) but it doesnt handle software (my phone) 4.4.2 it only does 4.3. It says FORBIDEN.FAILED TO SEND MESSAGE on my PC.
Most likely you are using an outdated version of Kies. There are multiple versions of Kies, ensure that you install the latest version of Kies. Then open Kies and have it detect your phone. That is by far the easiest way to install the proper driver for your S5 model. After the driver is in place you can close Kies and never use it again. Or uninstall it if you wish.
Do not use an USB hub, connect directly to your phone. If you have ongoing issues, use a different USB cable and port. Ensure that you are using a data cable, not a charging (only) cable that has the data lines shorted. If your PC has USB driver issues in general, then you'll need to resolve those issues first or use a different PC.
.
fffft said:
Most likely you are using an outdated version of Kies. There are multiple versions of Kies, ensure that you install the latest version of Kies. Then open Kies and have it detect your phone. That is by far the easiest way to install the proper driver for your S5 model. After the driver is in place you can close Kies and never use it again. Or uninstall it if you wish.
Do not use an USB hub, connect directly to your phone. If you have ongoing issues, use a different USB cable and port. Ensure that you are using a data cable, not a charging (only) cable that has the data lines shorted. If your PC has USB driver issues in general, then you'll need to resolve those issues first or use a different PC.
.
Click to expand...
Click to collapse
KIES V3. The trouble is i cant find the USB i now it should be there in the notif panel but it is not, ive got developer options & usb debugging ticked but thats all, have i got to do anything else (hair pulling time) i dont think so?
1) Should i plug it in the mains or usb on the pc
2) Im using the cable that came with the S5 is that good enough.
3) The S5 sits on a cradle shall i take it of.
4) How do i tell data cable, not a charging (only) cable that has the data lines shorted
5) Ive tried 4 different USB software and it gives the message DEVICE DRIVER SOFTWARE WAS NOT SUCCESSFULLY INSTALLED every time
6) Ive done a reboot every time the drivers are put it
ron
ron101 said:
KIES V3. The trouble is i cant find the USB i now it should be there in the notif panel but it is not, ive got developer options & usb debugging ticked but thats all, have i got to do anything else (hair pulling time) i dont think so?
1) Should i plug it in the mains or usb on the pc
2) Im using the cable that came with the S5 is that good enough.
3) The S5 sits on a cradle shall i take it of.
4) How do i tell data cable, not a charging (only) cable that has the data lines shorted
5) Ive tried 4 different USB software and it gives the message DEVICE DRIVER SOFTWARE WAS NOT SUCCESSFULLY INSTALLED every time
6) Ive done a reboot every time the drivers are put it
ron
Click to expand...
Click to collapse
If you use Windows 8(.1) you have to disable driver signature verification to get the usb drivers installed. Here is a tut. https://learn.sparkfun.com/tutorial...abling-signed-driver-enforcement-on-windows-8.
gee2012 said:
If you use Windows 8(.1) you have to disable driver signature verification to get the usb drivers installed. Here is a tut. https://learn.sparkfun.com/tutorial...abling-signed-driver-enforcement-on-windows-8.
Click to expand...
Click to collapse
Noooop its not that i have win 7 pro
ron
You are juggling too many unnecessary variables. Try to simply that and don't skip checking any of the points.
I have no idea what you mean by plug it in the mains? And at least until you solve this you should not be using a cradle, hub or anything else. As I suggested earlier, connect the phone directly to your computer USB hub. And if you have ongoing problems, try a different cable, USB port or even PC.
Making an assumption that the cable that came with the phone is good enough is counter productive. It's not impossible that it may be damaged or have some problem. Borrow or buy another cable, to eliminate one more possible cause of your issue.
Retrace and double check each step. As soon as you make an assumption that it's not worth checking x step because it couldn't possibly be the cause, you are skipping a possible solution. Make sure that you are using the latest Odin, make sure that you installed it from windows administrator mode, connect directly to the PC's USB port, different cable, etc. If you are methodical, you'll resolve the problem.
Good luck
.
Have you activated developer oprions and usb debug?
ron101 said:
IVE put the USB driver in the c drive along sid the KIES and still it says its (USB) not recognised. Is there something else i could use instead ,i didnt like kies anyway.I tried to get airdroid to work (ive had that for 3 years) but it doesnt handle software (my phone) 4.4.2 it only does 4.3. It says FORBIDEN.FAILED TO SEND MESSAGE on my PC.
Click to expand...
Click to collapse
If you haven't given AirDroid permissions to send SMS directly, "FORBIDEN.FAILED TO SEND MESSAGE" might appear. Change the permissions in phone's settings for a try
fffft said:
You are juggling too many unnecessary variables. Try to simply that and don't skip checking any of the points.
I have no idea what you mean by plug it in the mains? And at least until you solve this you should not be using a cradle, hub or anything else. As I suggested earlier, connect the phone directly to your computer USB hub. And if you have ongoing problems, try a different cable, USB port or even PC.
Making an assumption that the cable that came with the phone is good enough is counter productive. It's not impossible that it may be damaged or have some problem. Borrow or buy another cable, to eliminate one more possible cause of your issue.
Retrace and double check each step. As soon as you make an assumption that it's not worth checking x step because it couldn't possibly be the cause, you are skipping a possible solution. Make sure that you are using the latest Odin, make sure that you installed it from windows administrator mode, connect directly to the PC's USB port, different cable, etc. If you are methodical, you'll resolve the problem.
Good luck
.
Click to expand...
Click to collapse
AFTER last nite i started again this morning (im disabled completely down the right side of my body) with a new spirit fffft i got stuck in.So here we go first i put the USB cable in another usb port (one that i havent used) and the phone came alive and that was that it was done.So i tried another usb cable,that also came alive, so that was that it was the usb port that i was using wasnt suitable simple as that. Thank you for all of your help fffft and the rest it was essential for me THANK YOU.

PC won't recognize Note 4

Have a note 4 on a custom rom- android kitkat. Was working fine, until i wiped data/cache a few times in TWRP recovery to do a clean install of the rom. Phone restarted without an OS, and then i couldn't get pass the boot logo screen. Couldn't flash any rom in recovery. So i did a restore thru TWRP from a backup. So now the phone boots, but it pc won't recognize it. Everytime i plug it, I get "One of the USB devices attached to your computer has malfunctioned, and Windows does not recognize it". Under device manager, I get "Unknown USB Device (device descriptor request failed)".
Things I have tried:
-Uninstalled usb drivers and let windows reinstall,
-at least 5 different usb cables
-at least 3 different Samsung oem usb cables
-other usb ports on the PC
-3 different pc (all with same- so im guessing its a problem with the phone)
-physically tried to push up the usb port on the phone- bad connection (someone recommended on google search)
- even when as far to reinstall windows OS
-*#0808# and set it to AP, MTP + ADB
-yes usb debugging is enabled
-download mode (odin does not see the phone, so cannot flash stock/custom rom
-diferent versions of odin
-different version of Samsung usb drivers
-have other samsung phones (note 5, and s6) and windows recognize those.
-phone does charge thru usb
need to get phone working again
-
Download stock rom from sammobile and flash it via odin.
Or else, flash the cf auto root file via odin, this reset all partitions.
Reporting Via N910G.
yashthemw said:
Download stock rom from sammobile and flash it via odin.
Or else, flash the cf auto root file via odin, this reset all partitions.
Reporting Via N910G.
Click to expand...
Click to collapse
You might try reading the whole post, rather than just replying.
JagDave said:
You might try reading the whole post, rather than just replying.
Click to expand...
Click to collapse
Sorry, my bad.
So, the author can try to repair partitions via twrp.
Go to wipe/advanced wipe and then select "Repair or change file system".
Select the partitions and repair them.
Reporting Via N910G.
Honestly man search my username ziggsta2 I had the same issue I had to buy another note 4 and even this used phone I got off eBay has the same problem when I wiggled the micro USB cord up and down I got it to connect, I don't suggest you doing this, but what might work is taking a very small piece of plastic and cleaning out your USB port on your phone, I believe these ports go bad after awhile as I have encountered this twice on two separate devices maybe you have a different issue but theres my two cents
ziggsta said:
Honestly man search my username ziggsta2 I had the same issue I had to buy another note 4 and even this used phone I got off eBay has the same problem when I wiggled the micro USB cord up and down I got it to connect, I don't suggest you doing this, but what might work is taking a very small piece of plastic and cleaning out your USB port on your phone, I believe these ports go bad after awhile as I have encountered this twice on two separate devices maybe you have a different issue but theres my two cents
Click to expand...
Click to collapse
i have tried. at this point i think it's hardware failure with the usb port. Stupid buying those cheap usb cables probably damaged the port because it seems to require a little more force than samsung cable. Planning ordering one and replacing. hopefully i don't do more damage. Had this phone for a long time and miss flashing roms on it.
i have still not fixed this problem....lol. had a new phone and been in drawer. did replace the usb port but it wasn't the problem. would like some solutions if anyone can help.
jxlee0215 said:
i have still not fixed this problem....lol. had a new phone and been in drawer. did replace the usb port but it wasn't the problem. would like some solutions if anyone can help.
Click to expand...
Click to collapse
Replace the battery

Categories

Resources